# Page 2 | CGM LABDAQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CGM LABDAQ the right Laboratory Information Management System solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120809/CGM-LABDAQ/reviews --- CGM LABDAQ 4.3 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of CGM LABDAQ ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Amanda T. EHR Specialist Medical Practice Used the software for: 6-12 months ### "Physician Owned Laboratory Experience" September 25, 2019 4.0 I have no experience with other LIS's but this seems to be a decent experience. There is definitely opportunity for improvement, but overall it's a good program. Pros It's easy to navigate \*once you learn what is available where. Cons Lack of a comprehensive training option. Training is very high level and doesn't address most of what you need to know to set up and utilize the program. Review Source Response from CompuGroup Medical October 7, 2019 Thanks, Amanda. It's important to us that laboratories get the most out of CGM LABDAQ. In late 2019, CompuGroup Medical introduced a new program called CGM University. Remote training was always available for users who wanted to dive deeper into the software, and now, laboratories can choose from a curriculum that provides in-depth training on everything from QC review and auto-verification to software options and accounting and management reports. Our in-house, professional services implementation team is also available for on-site LIS consultation services. Our experts will review your processes, improve your efficiency with CGM LABDAQ, address technical workflow issues, and provide advanced product training. JR John R. Medical Technologist Hospital & Health Care Used the software for: 6-12 months ### "Review" September 25, 2019 4.0 Pros Ease of use. Can pull different kind of reports. Cons Trouble transmitting of Microbiology result to EMR. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Switched from [MEDHOST EDIS](https://www.capterra.com/p/6000/MEDHOST-EDIS/) Cost of maintaining the system Review Source Response from CompuGroup Medical October 7, 2019 Thanks, John. Ease of use is a top priority for CompuGroup Medical. As the industry grapples with higher expectations and lower budgets, CGM LABDAQ is designed to streamline laboratory workflows and help labs accomplish more with less. With that in mind, we're also working to correct your specific EMR issue. Wills Memorial Hospital has been great to work with, and our in-house support and development teams are committed to smoothing out that connection for you. PT PURA T. LAB TECH Medical Practice Used the software for: 2+ years ### "EXCELLENT" September 25, 2019 5.0 EXCELLENT Pros Easy to use and and simple. Patients love the fact that they can read the range references so easy and compare there previous lab results and have track of it. Cons there is nothing i would have to say that i don't like about this software, its very simple overall. Review Source Response from CompuGroup Medical October 7, 2019 Thanks, Pura. Reporting is a key feature for CGM LABDAQ, because that results report is one of the biggest ways a lab can benefit providers and patients. In addition to result reports, CGM LABDAQ offers financial reports, inventory reports, quality control reports, and system and management reports. CompuGroup Medical can also customize reports to meet the needs of individual labs. dG desmond G. Regional Laboratory Director Hospital & Health Care Used the software for: 1-2 years ### "Pros and Cons of labdaq " August 16, 2019 4.0 Pros I liked how easy it was to navigate and our staff can use it with out difficulty Cons The server quality can be improved and the importer/exporter software can be improved as well. Review Source Response from CompuGroup Medical October 1, 2019 Thanks, Desmond. Our in-house development team always has ease-of-use in mind. With CGM LABDAQ, users can each customize their own homescreen with shortcuts to frequently used analyzers and reports. Clients may use any capable server, but CompuGroup Medical offers lab servers that have been pre-configured to the needs of different laboratories and the requirements of the CGM LABDAQ laboratory information system. Through hardware and software, our developers are always trying to improve user efficiency. The XML Importer/Exporter became even faster with the recent release of CGM LABDAQ version 19.9. Existing CGM LABDAQ clients receive the latest version of the software at no additional cost. cR connie R. lab/ xray supervisor Medical Practice Used the software for: 2+ years ### "EXCELLENT" October 23, 2019 5.0 great Pros i learned alot about the QC, we don't utilize it as much as we needed Cons i dont have a lot of the updated programs Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Connie. The annual CGM LABDAQ User Conference was a great chance for users to meet the team behind the software and learn about things like the new, "orderless" QC system that makes the QC workflow as efficient as possible. Results are imported automatically without the need to create an order in the system. Electronic review of QC assists with compliance by storing the date and time of each review. If there are new features or software options that you'd like to add, contact your Account Manager, and we'll help you get set up. LH Laura H. Supervisor Medical Practice Used the software for: 2+ years ### "LabDaq" October 23, 2019 4.0 Very impressed with tech support and sales. Pros The ease of use and flexibility. Support is perfect. Cons Prices for convenient features that I would love to have. Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Laura. Ease of use and flexibility are two of the guiding principles for our in-house team of developers. CGM LABDAQ features shortcut keys, a customizable homescreen, and the ability to save search queries and report parameters. The software can be scaled up and expanded with different options depending on a lab's unique needs. CGM LABDAQ serves physician office labs, medical clinics, campus health labs, regional reference labs, veterinary clinics, and more. jM jennifer M. office manager Medical Practice Used the software for: 2+ years ### "Lab Daq System" February 26, 2020 4.0 Importing lab results Pros The integration to our EMR for result import works seamlessly. Cons I wish there was a billing code export availalbe that my Practice Management system could import Review Source Response from CompuGroup Medical March 5, 2020 Thanks, Jennifer. The in-house HL7 development team at CompuGroup Medical has established a comprehensive library of interfaces to EMRs, analyzers, hospital information systems, practice management systems, reference laboratories and more. CGM LABDAQ can export billing code information, so your Account Manager will reach out to help determine if your practice management system can import those HL7 billing messages. YC Yvonne C. Laboratory Supervisor Hospital & Health Care Used the software for: 2+ years ### "User Friendly " November 18, 2020 5.0 Pros LabDaq is super user friendly and easy to learn and teach. My new techs picked up on very quickly. Cons Some of the management report names are confusing as far as what the report will actually be. Review Source Response from CompuGroup Medical December 28, 2020 Thanks, Yvonne. It's wonderful to know that your new technicians were able to get started quickly. We offer a CGM University program to serve as a refresher or to help a client improve its efficiency in the event of employee turnover or rapid growth. Yvonne, thank you for the comment about the management reports. We will pass your insight along to our product management team. AS Angela S. Laboratory Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Great product for our small laboratory" November 18, 2020 5.0 I had worked in a very large healthcare system for many years before recently starting at a Physicians office with it's own laboratory. The systems I had worked with before were laborious and complicated to use. LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful. Pros Straightforward, easy to use, can be customized to fit your company Cons Nothing so far, however I have only used the product personally for about 10 months. Review Source Response from CompuGroup Medical December 28, 2020 Thanks, Angela. Many of our clients operate from physician office laboratories like yours. We develop CGM LABDAQ to be as user-friendly as possible, so it's encouraging to hear that we are leading the competition with our intuitive design. Our dedicated, in-house technical support team continues to be a source of pride for us. It's our pleasure to assist you through any issues that may arise. VF Vanessa F. MLT Health, Wellness and Fitness Used the software for: 2+ years ### "LabDaq" October 23, 2019 5.0 Pros I like that it is easy to use and the tech support is helpful. Cons At first I had trouble with trying to change rules or implement new rules. Now I understand how Review Source Response from CompuGroup Medical October 30, 2019 Thanks, Vanessa. The powerful rules engine gives users and laboratories the ability to streamline and automate much of their workflow. We're glad that our in-house tech support team was able to help you, and CompuGroup Medical also has a remote-training program that can improve a lab's existing workflows and turn new technicians into proficient CGM LABDAQ users. KT Kimmyanne T. IT MANAGER Medical Practice Used the software for: 2+ years ### "Labdak" November 30, 2018 5.0 Pros It is simple and easy to use. Searching for patients and general informat i on is very quick and easy process Cons I have been usimg this software fot a period of timecand I do not have any cons Review Source Response from CompuGroup Medical March 15, 2019 Thanks, Kimmyanne. CGM LABDAQ was designed with ease of use in mind. User-defined rules can help with automation and workflow. The customizable homescreen puts your most popular workflows and reports right up front. Even the reports themselves can be customized to fit the expectations of your laboratory or its clients. JH Jessica H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent" September 25, 2019 5.0 It allows us to esaily import results into our EMR system. Pros It is easy to use and navigate. It imports our results into EHR. Cons I haven't ran into any problems or complaints. Review Source Response from CompuGroup Medical October 7, 2019 Thanks, Jessica. Through the efforts of our in-house HL7, development, and implementation teams, CGM LABDAQ has been designed with connectivity in mind. Labs are able to work more efficiently and offer faster turnaround times when they have an LIS that connects to EMRs, billing platforms, analyzers, outside labs, providers, and more. KW Kerri W. Business System Analyst and trainer Medical Practice Used the software for: 6-12 months ### "New user to LabDaq" December 6, 2016 3.0 We have been on this software for 11 months. Our initial go live was terrible. After attending the UGM we were able to make some connections in the customer service area and get a better response when we needed it. Training before going live was not what it should have been for all users. Pros That we were able to build a bi-directional interface with our EHR software and lab vendor. Cons Customer service is a little lacking, but slowly improving. Review Source Response from CompuGroup Medical March 15, 2019 Thanks, Kerri. In the years since you wrote this review, CompuGroup Medical has focused on strengthening its process for training users and implementing the software within a client's lab. The implementation process is more comprehensive now with a focus on creating a relationship between the laboratory and CGM. Key users receive training both onsite and remotely; communication is facilitated through dedicated, in-house support and service teams; and weekly check-ins provide a dialog for updates and questions between CGM and the client. Support is provided as the new system goes live and continues after the installation is complete. MP Mark P. Hospital & Health Care Used the software for: 2+ years ### "Great system. Easy to setup and maintain." September 14, 2016 5.0 This system is used for all laboratory information and is critical in our day to day operations. Support can access the system remotely if any problems occur. The reports are easy to set up and look very professional. Review Source Response from CompuGroup Medical March 15, 2019 Thanks, Mark. Some laboratories set themselves apart by promising uniquely customized and detailed reports, and that is something CompuGroup Medical and its in-house support and development teams can provide. As you've seen, CGM LABDAQ assists with workflow; manages vast amounts of laboratory data; and interfaces with analyzers, EMRs and reference labs, public health labs, physician's offices, and more. CGM LABDAQ has been designed to be the backbone of any clinical laboratory. MM Marjorie M. Lab Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "New physician office lab" September 25, 2019 5.0 Starting a new clinical lab and integrating instruments, EMR, and reference lab were fairly straightforward but mainly because of my prior experience. I think more up front training would have been be beneficial to me and to any users with less experience in LIS administration and interface implementation. Pros Easy to use with comprehensive functionality Cons Initial training would be better at the headquarters Reason for choosing CGM LABDAQ Price and Functionality Review Source Response from CompuGroup Medical October 7, 2019 Thanks, Marjorie. We've designed CGM LABDAQ to be easy to use, but there's no substitute for good training. CompuGroup Medical offers remote training and onsite consultation to help users become more proficient with the laboratory information system. We also have a consistent focus on service, both through our dedicated, in-house support team and through the implementation team that helps set up your system in the first place. It's our goal that new users be proficient with the software by the time it is installed in their labs. When labs bring in new tests, analyzers, and employees over time, CompuGroup Medical is available to assist with additional training and education to make sure everybody is working as efficiently as possible. MC Maritza C. Program director and instructor Higher Education Used the software for: 2+ years ### "CGM LAB DAQ" September 25, 2018 3.0 Purchased to introduce students to the laboratory information system functions and use. Pros The price of the software and the use of the program. Cons Have to contact Tech support every time we need use it. Review Source Response from CompuGroup Medical March 15, 2019 Thanks, Maritza. Best wishes to you and your students. Because of your classroom environment, you are in the unique position of wanting to reset the system before every class. The dedicated, in-house tech support team at CompuGroup Medical can help you through any issue including the challenge of resetting the software to begin fresh with a new group of students. CGM LABDAQ can be scaled and configured to the needs of each laboratory. Lab managers have the opportunity to control costs by only using the options essential for their unique environments, like the Student Simulator option we have available for clients like you. SN Slate N. Lab Manager Hospital & Health Care Used the software for: 6-12 months ### "LabDaq Review" November 18, 2020 5.0 Pros Features that make it user friendly such as customizable tiles, etc. Cons It occasionally hard to find what you are looking for. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reason for choosing CGM LABDAQ Price Review Source Response from CompuGroup Medical December 28, 2020 Thank you, Slate. The customizable homescreen allows users to drag-and-drop shortcut tiles for quick access to their most commonly used analyzers, reports, and other information. This feature is user-specific, so every CGM LABDAQ user gets to create an environment that works best for them. JG Jay G. Research Used the software for: 1-2 years ### "Worst customer support time and again" June 12, 2016 1.0 I have nothing positive to say about this product. Lot of bugs and customer support is practically non-existent. Cons Just about everything especially the customer support Review Source Response from CompuGroup Medical March 15, 2019 In the years since your review, the developers at CompuGroup Medical have updated and fine-tuned CGM LABDAQ. Free to existing CGM LABDAQ clients, the most recent update allowed for faster quality control processes, smarter workflows, and a simplified secondary review process. Customer support has become a renowned department within CompuGroup Medical and a defining benefit of CGM LABDAQ. KL Kenneth L. Director of Laboratory Services Health, Wellness and Fitness Used the software for: Less than 6 months ### "LabDaq" October 9, 2019 4.0 Overall has been a good experience with a rocky start, but mostly due to short timeframe for implementation (4 months) Pros Easy to use once set up Technical Support knowlegeable to assist with issues Cons Built more for smaller POL type labs; difficult to customize Review Source Response from CompuGroup Medical October 24, 2019 Thanks, Kenneth. Ease-of-use is always a key for us as we develop our software, and our in-house technical support team is a source of pride. CGM LABDAQ can be scaled up to work with labs of different sizes, partly through customization unique to any given environment. We look forward to working with you to make sure any of your customizations are implemented smoothly. RB Rahil B. Owner Used the software for: ### "Terrible company" December 8, 2015 1.0 I am the part owner of a multi-million dollar medical practice in Southern California. For the past two months we have been attempting to have Labdaq set up the interface with our EMR. The company has dragged it's feet and does not respond to our requests. Were we to do it over again we would certainly look at other LIS options. Review Source Response from CompuGroup Medical March 15, 2019 CompuGroup Medical is always improving the CGM LABDAQ platform and developing new interfaces to third-party systems. More than 400 interfaces have already been created to connect laboratories throughout California and around the world to EMRs and reference labs, billing systems, public health labs, and more. As you know, the process of interfacing two systems involves three parties: the client and both software vendors. CompuGroup Medical strives to work cooperatively with all constituents in these instances. Technical support continues to be an area of major focus and pride. The dedicated, in-house support team has improved its results over the years through faster completion times, a larger and more experienced staff, and a focus on quick and effective communication.