--- title: "Yapi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yapi Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/120854/YAPI/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Yapi Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yapi ## What is Yapi? Patients today expect convenience from their dental office, like digital forms, online scheduling, and texting. Yapi equips your team with everything needed to deliver an exceptional patient experience while automating tasks like appointment reminders, recalls, and even insurance verification. Streamline your workflow with intra-office messaging, and boost your online presence by collecting authentic 5-star reviews from satisfied patients. Yapi is Dentrix Connected and integrates seamlessly with Eaglesoft and Open Dental. ## What is Yapi used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $199 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yapi?[Manage this product listing](https://www.g2.com/products/yapi-yapi/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yapi 4.6 (49) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (49) Ease Of Use 4.4 (225) Value For Money 4.5 (44) Value For Money 4.3 (210) Customer Service 4.5 (47) Customer Service 4.5 (219) ## Yapi alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120854/YAPI/alternatives/) ## FAQs about Yapi Overview ### Which roles and teams benefit most from Yapi? Yapi is most used by dental office managers, practice administrators, and coordinators who manage scheduling, patient communication, forms, and daily front-office tasks. Dentists and owner-dentists use it to oversee practice operations and patient flow, while dental assistants and clinical administrators support check-in, documentation, and coordination between clinical and business teams. Answer based on 48 reviews Overview ### What company size and industries is Yapi built for? Yapi is built for small, privately owned dental practices and multi-location groups with 2–10 offices; 100% of reviewers are small businesses. It serves Medical Practice organizations (39%), Health, Wellness and Fitness providers (33%), and Hospital & Health Care teams (27%), with dental as the use case for 100% of reviewers. It requires Dentrix, Open Dental, or Eaglesoft integration. Answer based on 49 reviews Features and Usability ### What are the key features of Yapi? Yapi includes appointment confirmations and reminders by text and email, with updates synced to practice management systems. Its patient records management supports customizable online and iPad forms, treatment consents, and document transfer into patient files. Appointment management tracks check-in status, patient location, and readiness for staff communication. It also covers HIPAA compliance. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Yapi integrate with? Yapi integrates with six third-party platforms: Dentrix, Eaglesoft, Mango Voice, Open Dental, Practice-Web, and RingCentral Engage Voice. Reviewer feedback most frequently confirms Dentrix integration, including transferring patient forms, supporting check-in and check-out processes, and accessing practice information for scheduling and communications. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Yapi offer? Yapi provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced guidance for setup and feature learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Yapi offer, and how do users rate the experience? Yapi offers email/help desk, a knowledge base, phone support, and chat. Users often describe support staff as friendly, knowledgeable, patient, and helpful, with timely follow-up. However, some report slower responses, difficulties during setup and training, and limited assistance with converting existing forms into fillable formats. Answer based on 12 reviews ## Features AI summary Based on 1,648 Dental reviews Capterra data shows that buyers of dental software rank the following features as their top priorities: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Yapi includes **Patient Records Management** and **Appointment Management**, giving dental teams a way to keep patient information organized and manage scheduling more efficiently. However, it does not include **Treatment Planning**. Instead, it offers other highly rated features, such as **Charting** (**57%**) and **Confirmations/Reminders** (**57%**), which help practices document clinical details and reduce missed visits, helping businesses maintain accurate records and keep daily operations running smoothly. Patient Records Management 4.8 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Management 4.7 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Charting 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Confirmations/Reminders 4.8 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email HIPAA Compliant 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Dental Practice Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Yapi 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 4.7 (49) 4.7 Based on 49 reviews ## Pricing Value for money 4.5 (44) Base $199.00 Flat Rate,Per Month Value for money 4.5 (44) 4.5 Based on 44 reviews ## Integrations [ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Practice-Web](https://www.capterra.com/p/48192/Practice-Web-Dental/)[ Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[ Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[ RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (47) 4.5 Based on 47 reviews ## User reviews Overall rating 4.6 Based on 49 reviews Filter by rating Counts reflect reviews available in this feed. 5(36) 4(9) 3(2) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Benjamin D. CEO owner. Used the software for: 1-3 years ### "patient communication software with many glitches " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 December 26, 2025 Marginally good. We had several issues while using Yapi and only had problems with customer support. Pros Good integration with our practice management software low overall cost. Relatively easy interface to learn for our team. Cons Glitchy and had some down time due to issues. Subpar customer sypport. Tried to fix issues many times unsuccessfully before we switched to another platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Beware of their billing" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 18, 2025 The service was good. I am now using a different provider just as good and even integrates better with my software at much lower price and better customer service I do not recommend them Pros Good patient communication program . I used for a few years . I jus switched to a better program that works better with my software Cons I am writing this review to warn potential client about persisting billing issues. I cancelled my subscription by emailing the billing department and I also spoke to my client manager about canceling. They continued billing my credit card. After I called to complain I was told I should have signed a termination letter which my client manager never mentioned when I spoke to her. The lack of effective communication and incorrect billing is frustrating. I hope the company after reading this review will take the necessary steps to correct my account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chance R. Office Administrator Used the software for: 3-5 years ### "The best software money can buy." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2022 My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can. Pros My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars. Cons The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front office coordinator Used the software for: Less than 1 year ### "Amazing customer service and even better product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in. Pros We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering. Cons I would like to be able to add more appointment reminders and for the save the dates to go out sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Great Patient Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile. Pros Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to! Cons I would like it if they made online forms editable without having to use support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treatment Coordinator Used the software for: 1-3 years ### "Why isn't your office using Yapi yet?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2024 Our dental office has used Yapi for about over a year. The product is extremely user-friendly, fun and intuitive. The customer service department is always helpful, patient, and quick to answer. I used Yapi at a previous office and brought it over here and everyone loves it! It is one of our most valued software programs. Yapi keeps our day on track with its scheduling and communication features. We highly recommend Yapi to all dental offices! Pros User friendly portal! And we love that they are always adding new features. Love the new Online Scheduling. Cons Making and using new forms and getting ahold of the department that handles this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner dentist Used the software for: 1-3 years ### "Doesn't integrate with Dentrix!" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 13, 2024 Pain in the neck. I'm paying more for my new servic but don't even mind. Pros My staff was fine with YAPI the first year. Lots of kinks that we were always told would be corrected soon or were "in beta testing". Cons Leap came along and things went bad. Dentrix stopped refreshing. My IT guy spent tons of time. Dentrix spent tons of time. We turned the damn thing off and switched to Dental Intel and now we can work again. I asked for a partial refund bc of their software change... I had paid in advance. I was told "no refund". This product got worse with their upgrades. I'm upset. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Office Coordinator Used the software for: 3-5 years ### "Great Quality & Support with Yapi" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 9, 2022 Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews. Pros We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more! Cons The dashboard is outdated and could be more user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Best Decision Was Choosing YAPI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros What I love about Yapi is all the functions it supports. Emails, text, scheduling, interoffice communication, making us a paperless office and the patient recall reports. Cons There is nothing that I do not like about Yapi, they are always improving their services which is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Administrator Used the software for: 1-3 years ### "Why we love Yapi!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 We uses it everyday and absolutely couldn't do what we do without it!! Pros Ease for communication and confirmations with patients Cons I don't like having to download the paperwork into open dental. I wished it did that automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120854/YAPI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Yapi](https://www.capterra.com/compare/120854-176206/YAPI-vs-CareStack)