# Yapi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Yapi the right Dental solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120854/YAPI/reviews --- Yapi 4.6 (49) [View alternatives](https://www.capterra.com/p/120854/YAPI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Yapi Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews CD Chelsea D Front Office CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It integrates well with our dental software system and has been a great addition to our daily workflow!“ August 4, 2022 Benjamin D CEO owner.Health, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “We had several issues while using Yapi and only had problems with customer support.“ December 25, 2025 SC Stacie C Office Manager Hospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The product was easily integrated with our PMS.“ May 24, 2022 AG Anna G owner dentistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I asked for a partial refund bc of their software change...“ June 10, 2024 CR Carrie R Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Most often I can customize the product myself and if I need help, Yapi support is always very helpful. “ April 5, 2022 KC Kelsey C Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Yapi works seamlessly, it saves so much time and it's easy to use. If we have ever had a question or an issue, the customer support is BY FAR the best you will get from ANY dental software company.“ February 4, 2022 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chance R. Office Administrator Medical Practice Used the software for: 2+ years ### "The best software money can buy." February 2, 2022 5.0 My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can. Pros My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars. Cons The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay. Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Reason for choosing Yapi Customer service and features. YAPI is constantly developing and their staff is available to train and coach you again and again. Review Source Response from Yapi February 21, 2022 We are thrilled to hear you have adopted our automated recall scheduling and online booking, Chance, and that you love it! Your feedback regarding feature requests is also extremely helpful to see and will be logged for our development team to consider as they prep additional releases. Thank you! SL Shannon L. Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "Why isn't your office using Yapi yet?" October 9, 2024 5.0 Our dental office has used Yapi for about over a year. The product is extremely user-friendly, fun and intuitive. The customer service department is always helpful, patient, and quick to answer. I used Yapi at a previous office and brought it over here and everyone loves it! It is one of our most valued software programs. Yapi keeps our day on track with its scheduling and communication features. We highly recommend Yapi to all dental offices! Pros User friendly portal! And we love that they are always adding new features. Love the new Online Scheduling. Cons Making and using new forms and getting ahold of the department that handles this. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) I came to the office as a former Yapi user and switched the office over, knowing how much better it was. Review Source Benjamin D. CEO owner. Health, Wellness and Fitness Used the software for: 1-2 years ### "patient communication software with many glitches " December 25, 2025 3.0 Marginally good. We had several issues while using Yapi and only had problems with customer support. Pros Good integration with our practice management software low overall cost. Relatively easy interface to learn for our team. Cons Glitchy and had some down time due to issues. Subpar customer sypport. Tried to fix issues many times unsuccessfully before we switched to another platform. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Yapi Reviews and recommendations by colleagues Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We were unhappy with demand force and didn’t think we were getting a good service and roi Review Source CM Cindi M. Front office coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Amazing customer service and even better product" March 22, 2022 5.0 The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in. Pros We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering. Cons I would like to be able to add more appointment reminders and for the save the dates to go out sooner. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Yapi Better customer service and response time. Auto-populated forms and all digital forms. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Better customer service and response time. Auto-populated forms and all digital forms. Review Source Response from Yapi March 25, 2022 So glad to see you are loving YAPI and Open Dental, Cindi, especially with the auto-import forms! We appreciate your feedback as well, thank you so much for sharing your experience here! CR Carrie R. Office Manager Medical Practice Used the software for: 2+ years ### "Great Patient Management" April 5, 2022 5.0 We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile. Pros Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to! Cons I would like it if they made online forms editable without having to use support. Reason for choosing Yapi Great package with additional add on software at no additional cost. Review Source Response from Yapi April 6, 2022 Thank you so much for sharing such awesome feedback, Carrie, and for your input on feature requests as well for more 'DIY' editing for online forms. Can't wait for you to see what's in store soon for updates! AG Anna G. owner dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Doesn't integrate with Dentrix!" June 10, 2024 2.0 Pain in the neck. I'm paying more for my new servic but don't even mind. Pros My staff was fine with YAPI the first year. Lots of kinks that we were always told would be corrected soon or were "in beta testing". Cons Leap came along and things went bad. Dentrix stopped refreshing. My IT guy spent tons of time. Dentrix spent tons of time. We turned the damn thing off and switched to Dental Intel and now we can work again. I asked for a partial refund bc of their software change... I had paid in advance. I was told "no refund". This product got worse with their upgrades. I'm upset. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) It was no longer available from Dentrix. Their new options seemed less than great. Review Source Response from Yapi October 16, 2024 Hi there—we are sorry you did not have a great experience. Server, network, and general IT configurations differ from practice to practice, and though infrequent, we have encountered troubleshooting that takes longer than average to diagnose the root cause. We hope there's an opportunity to continue working with you in the future. CD Chelsea D. Front Office Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Quality & Support with Yapi" August 4, 2022 4.0 Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews. Pros We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more! Cons The dashboard is outdated and could be more user friendly. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Yapi We chose Yapi due to cost, integration with our other software system, features, and customer service. Review Source Response from Yapi August 9, 2022 Thank you so much for leaving a review of YAPI, Chelsea! Many updates to refresh the interface are underway, stay tuned! CW Cara W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Best Decision Was Choosing YAPI" April 4, 2022 5.0 Pros What I love about Yapi is all the functions it supports. Emails, text, scheduling, interoffice communication, making us a paperless office and the patient recall reports. Cons There is nothing that I do not like about Yapi, they are always improving their services which is great! Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) At the time is was a recommendation from another office and the ability for real time texting with the patients....now I refer every office I know! Review Source Response from Yapi April 6, 2022 Thank you Cara for sharing your positive experience with YAPI and for referring others as well that means everything to us! TC Teresa C. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Why we love Yapi!" February 18, 2022 4.0 We uses it everyday and absolutely couldn't do what we do without it!! Pros Ease for communication and confirmations with patients Cons I don't like having to download the paperwork into open dental. I wished it did that automatically. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Yapi Not as expensive, and Weave doesn't have customer service at all like Yapi does. Review Source Response from Yapi February 21, 2022 Thank you so much Teresa for sharing your positive experience about YAPI! We understand you have choices and it's especially meaningful to our team that you highlighted excellent customer support. LM Lina M. Owner Hospital & Health Care Used the software for: 2+ years ### "Beware of their billing" November 14, 2025 1.0 The service was good. I am now using a different provider just as good and even integrates better with my software at much lower price and better customer service I do not recommend them Pros Good patient communication program . I used for a few years . I jus switched to a better program that works better with my software Cons I am writing this review to warn potential client about persisting billing issues. I cancelled my subscription by emailing the billing department and I also spoke to my client manager about canceling. They continued billing my credit card. After I called to complain I was told I should have signed a termination letter which my client manager never mentioned when I spoke to her. The lack of effective communication and incorrect billing is frustrating. I hope the company after reading this review will take the necessary steps to correct my account Review Source TE Trudy E. Office Manager Medical Practice Used the software for: Less than 6 months ### "Love YAPI" March 20, 2023 5.0 Great. Pros Yapi has multiple features. We learn something new every day. The document team leader (\[sensitive content hidden\]) is very knowledgeable, kind and patient with us. Without him, it would of been more of a struggle to learn and understand all that Yapi has to offer. Cons The ability to edit our forms. This is a complicated step and without the assistance of the documents team, we wouldn't know how to begin to update or edit forms and make sure that they are all the same for on line, in office and texting purposes. I would love to see them all in one spot. Reason for choosing Yapi Features and benefits Review Source Response from Yapi March 22, 2023 Thank you so much for sharing your feedback about the forms and your positive experience with our customer support team! GS Graciela S. DDS Health, Wellness and Fitness Used the software for: 2+ years ### "dental front office" August 10, 2022 5.0 see pros Pros absolutely love this paperless product . the parents that need to sign these docs also love the ease of this i pad to do so. nothing but positive feedback Cons there isn't anything to not like , about this product awesome Review Source Response from Yapi August 16, 2022 Thank you for sharing such resounding positive feedback about YAPI, Graciela. It's so great to hear that your patients' parents enjoy the experience offered by going paperless with YAPI, how awesome! MN Melissa N. Director of marketing Medical Practice Used the software for: 6-12 months ### "Yapi is the high tech future of dentistry" December 9, 2021 5.0 Yapi made it easier to keep my practice running smoothly it was a time saver for the front desk staff and made their jobs super easy and more efficient. They had a lot less busy work like confirming appointments Pros This product allowed me to connect with my patients easier! I could text patients, have them prefill forms, and even help them schedule their appointment online. Cons Sometimes the integration wasn’t up to date or something would take a second to load into the software but this was rare Review Source Response from Yapi January 25, 2022 Hello Melissa! We are so pleased to hear you have had a great experience with YAPI and have found success with our newest products like online scheduling! Thank you for taking the time to recommend YAPI to others! DB Donna B. Front Desk Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Communicator!" April 7, 2022 5.0 We have less cancellation and missed appointments. Pros Helps our office run smoothly and helps front desk communicate with each treatment room if needed during the day and communicate to our boss right from our desk. Cons I really can't think of anything. We love this software and rarely have any problems Review Source Response from Yapi May 27, 2022 Thank you so much Donna for sharing your fantastic feedback. I am so glad to see you have noticed fewer cancellations and no-shows, yay! kT kristi T. admin Hospital & Health Care Used the software for: 6-12 months ### "yapi for every dental office" August 9, 2018 5.0 We have gone paperless so patient forms and communication threw out our office are done threw yapi. All consent forms are also done threw yapi. Its simple to upload into dentrix threw the document center. Pros I like that you can have patient's sign documents right on the ipad. There is no need for another device for patient's to sign important forms. Cons I dislike how many clicks it takes to complete something. I feel things would be better if it was just a one click or drag option. Review Source JV Jacklyn V. Office Manager Medical Practice Used the software for: Less than 6 months ### " Love customer service and its functionality " November 1, 2018 4.0 We love it! Pros Easy to use. This program was very well thought out for the need of the dental industry. Our staff really appreciates it. Cons Its a lot to process all at once - but they give you the tools to help you. They provide good reference videos. Review Source CD Christina D. Office Manager Medical Practice Used the software for: 2+ years ### "Yapi is Spectacular" November 14, 2022 5.0 Spectacular, everyone from technical support to the billing department are easy to talk to and are very patient. (even if you want to update electronic forms many many times) We are able to reach out for tech help as often as needed, someone always reaches out and in a timely manner. Our communication as improved as well as the amount of patients we can see on the schedule because of the electronic forms, allows new patient paperwork to be completed before the first appointments and there is never confusion as to is who is ready for treatment and our collections have increased due to the overall improvement of inter-officer communication. We are able to discuss the out of pocket cost at the time of service and collect accordingly. Pros Yapi is a great communication tool. Not only are we able to text and email patients individually or a full day or everyone in the practice using Yapi, we can keep the admin team and the clinical team on the same page. The clinical team can alert the doctor they need an exam, and alert the admin team of a change in treatment. The admin team can alert clinical that the patient has a request, is here or running late. It also allows us to let the patient know if the financial estimate will change because the treatment has changed. Cons We have not had any complaints. We have not yet utilized the schedule online feature at this time, we hear it is very easy to have the web-site administrator set up the link. We will maybe try it in the future. Review Source Response from Yapi August 17, 2023 Thank you so much for detailing so many benefits your office has seen from Yapi including intra-office communication, and highlighting our client experience team, we are all here for you! SM Shannon M. Clinical Administrator Hospital & Health Care Used the software for: 2+ years ### "Our Dental Office Loves YAPI!" May 10, 2022 5.0 YAPI males our lives easier and helps us provide our patients with better care. There are a lot of good dental management programs out there, but none of them hold a candle to YAPI! Pros Yapi does it all and does it better than other dental programs and at a better price. From Confirming appointments, to email blasts, to collecting data, to forms on iPads….YAPI does it all! Need more reasons to love YAPI? They allow you to customize your forms and if you need support, a real live person will talk to you and help resolve your concerns. It’s amazing! Cons There is nothing I don’t love about YAPI. Review Source Response from Yapi May 27, 2022 We are so glad to hear YAPI has made your day-to-day in your dental office run smoother, Shannon. Thank you for the kind words about our support and for sharing your experience! DR Diana R. Hygiene Coordinator Medical Practice Used the software for: 6-12 months ### "Dental Front Office Yapi Review" March 17, 2022 5.0 Yapi is helping us with our patient forms and health history, with patient communication and cancellations. Once it was all set up it is a huge time saver! Pros The most impactful part of this software has been the direct texting our patients. I can text a patient anytime and they can reply in real time. I also like to see the "history" of the texts so I can review whole conversations. This has streamlined my confirmations and minimized cancellations. I also like the feature of being able to text everyone on a specific day at the same time. Cons Yapi is very customizable which is great but did take more time than I anticipated. In the future I would like to be able to manipulate my schedule and move appointments with the online, Yapi Pop feature. Review Source Response from Yapi March 21, 2022 Thank you Diana for sharing your awesome results on how YAPI's patient communication features have streamlined your process and made it easier to keep your chairs full! We appreciate your feedback as well regarding ease of self-customization as well as the request to move appointments within YAPI as well not just your PMS. cM christine M. practice admin Hospital & Health Care Used the software for: 2+ years ### "top notch superior technology innovated product it is a must have." February 10, 2022 5.0 I have used Yapi software for approximately 5+ years each year. It gets better and better customer service is top-notch, always eager to help me where I need help. I can not say enough great things about this product and services. Pros I love that automation keeps me on task for more one-on-one with patients. Cons I wish I could write the treatment plan into the program or incorporate it with eagle soft Alternatives considered [OperaDDS](https://www.capterra.com/p/168531/OperaDDS/) Review Source Response from Yapi February 21, 2022 It's awesome to see your experience, Christine from ease of use to customer support. Thank you kindly for also acknowledging our year-over-year product improvements, there are many to come that are bigger than ever we will keep you posted! TV Tamara V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Best patient management dental software " February 25, 2022 5.0 Experience and customer service have been great Pros All the features are awesome and easy to use. Intraoffice communication and dashboard keep us on time and make us efficient. Patient communication is very easy and patients love it. Paperless option of our forms have been a game changer. And now they have options of text to pay and ability to schedule their own appointments. . Cons Hard to customize emails. Cannot do mass text Reason for choosing Yapi Most of the features i wanted were there and highly recommended by my colleagues Review Source Response from Yapi February 28, 2022 We appreciate this outstanding feedback, Tamara, thank you! It sounds like you are really maximizing your utilization of YAPI which is great to hear. I am confident some of the updates planned will help make life even easier for email customization. While we do not yet have a text blast feature to reach all patients at once, we hope that some of the conditional mass texting features will be helpful to reach groups of patients on specific appointment dates, ASAP list, or recall past due. Thank you for taking the time to share your positive thoughts about YAPI with others, we appreciate you! LC Leslye C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Love yapi!" January 27, 2022 5.0 Yapi has benefited me personally with relieving me of many tasks that take too much time. Such as, confirmation reminders, recall reminders, collected patient paperwork. Pros I love the ability to two way text the parents of my patiens, they are all so busy and difficult to get them to pick up the phone to get information or relay information and texting makes it so much more convenient for both parties. Cons Would love to be able to text blast all of my patients at once or at lease all patients on the schedule at once like we do with emails. Review Source Response from Yapi February 21, 2022 Thank you Leslye for sharing your experience with easy communication between your practice and patients. Texting makes life easier for us all! We have a feature 'mass text by appointment date' that is available and if you'd like to learn more please let me know and we can walk you through how to access this. EC Elizabeth C. Floater Health, Wellness and Fitness Used the software for: 2+ years ### "Love Yapi" February 25, 2022 5.0 Yapi has been the best benefit to our office regarding less paperwork and saves time with confirming and rescheduling our patients, we love the text back option to communicate with our patients. Pros The text message reminders to our patients, its less work for us and our patients love it! and also in office to let all staff know when patients are ready and if someone cancels. We love that here! Cons Sometimes there are technical difficulties when creating an email, but the great team is always available to help over the phone. Review Source Response from Yapi March 1, 2022 Hi there, Elizabeth! I'm so glad to hear that YAPI has made communicating with patients a breeze with two-way texting and that you have always been able to get the help you need at the moment. We appreciate you sharing your feedback here with others to see. Thank you from all of us at YAPI! SD Shweta D. Dentist/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of appointment scheduling with Yapi" February 28, 2022 5.0 Yapi has been very helpful with sending patient appointment reminders to avoid last minute cancellations and filling in our hygiene schedule with patients who are past due for their visits Pros Easy to use by the entire team; easy to customize; integrates very well with my management system Cons Nothing yet. Still need to explore the other modules available through Yapi and integrate for better efficiency Review Source Response from Yapi March 2, 2022 Hi Shweta! So glad to see you are loving the ease of appointment booking online with YAPI Smart Scheduling. We realize there's a lot to explore across all the features, and you are likely aware we have a large team of customer experience representatives ready to provide live training on any features of YAPI whenever you'd like just let us know and we'll be ready! Thanks again. CR Charlottte R. Manager Medical Practice Used the software for: 2+ years ### "We love Yapi" August 11, 2023 5.0 Pros Yapi was easy to install and learn how to use. We use it every day to confirm our patient's appointments and communicate with them. We make far fewer calls now. Even out patients like it! Cons Occasionally, the confirmation status doesn't change on the schedule. Review Source Response from Yapi August 17, 2023 It's wonderful to hear that your patients enjoy the text and email options to confirm and that you have reduced your volume of outbound calling! Thank you so much for sharing. 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