--- title: "Page 2 | Yapi Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Yapi the right Dental solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120854/YAPI/reviews/?page=2" page_type: "reviews" language: "en" --- Yapi 4.6 (49) [View alternatives](https://www.capterra.com/p/120854/YAPI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of Yapi ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Julie C. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "One of the best products out there!" May 26, 2022 5.0 Yapi has been instrumental in our office setting. Yapi makes it easy to communicate to the back office. Keep the clinical staff informed on schedule conflicts or changes. The new patient forms and the ability to take the patient picture is one of my favorite aspects of Yapi. With the ability to send an instant review to the patient has been very successful for our google reviews. Pros The products I like most is the document library, the ability for the patient to fill out necessary forms and the ability to send or not to send a review link. Cons The integration with our office software was easy, quick and efficient. Review Source Response from Yapi May 31, 2022 This is so great to hear that you are seeing the impact of both the internal staff communication AND patient communication features, Julie! Thank you for sharing this awesome review! IH Ivette H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Experience " February 9, 2022 5.0 Yapi has been very helpful and helps keep everything in one place. Pros Integration was quick, excellent customer service. Always helpful. Like that I get an email about the call for recap. Easy to use. Cons Wish you could find patients by last and first name simultaneously. Wish you could cleanup the To do list right from the daily huddle. Wish there were less steps when signing consents thru Yapi Writer. Review Source Response from Yapi August 22, 2022 Thank you for highlighting the awesome customer service experience you've been having with YAPI, Ivette! We appreciate your product feedback as well. I'm glad you found that having everything all in one place is beneficial to your office! MEC Mary Ellen C. Office Manager Medical Practice Used the software for: 2+ years ### "YAPI review" January 27, 2022 5.0 very positive. Always get quick response to emails. Pros The learning curve is minimal and YAPI is efficient and seamless with its integration into DENTRIX. Cons Would like to CHOOSE specific patients on a given day to send a blast (rather than ALL of them) Alternatives considered [Blue Note Systems](https://www.capterra.com/p/204951/Blue-Note-Systems/) Reason for choosing Yapi Ease of integration Review Source Response from Yapi February 21, 2022 We appreciate your 5/5 across the board so very much, Mary Ellen. Thank you for encouraging others to try YAPI and for the feedback as well regarding mass text features. CT Christy T. Registered Dental Assistant/ Business Office Administrator Hospital & Health Care Used the software for: 6-12 months ### "Registered Dental Assistant/Business Administrator" June 12, 2023 5.0 Pros I love the dashboard. At first, my head was on the chopping block. My team hated the thought of using YAPI. Now they can not live without it!! I have so many good things to say about YAPI. Call me I will be happy to share with you. Cons Building forms, spanish forms integration does not work like it is supposed to, no communication with multi-user inside the routing sheet ( call me I will be happy to explain), customizing the routing sheet does not work like it is supposed to, lost forms are a big issue because the patient/guardian has to redo the lost form (sometimes more than once!!) Review Source KC Kelsey C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Best option in the industry" February 4, 2022 5.0 We have been able to eliminate paper forms, have more accurate patient information and save SO much time. Pros Yapi is by far the best option for paperless intake forms. I have tried other companies and the issues and glitches that I experienced with other programs are more frustrating that just using paper. Yapi works seamlessly, it saves so much time and it's easy to use. If we have ever had a question or an issue, the customer support is BY FAR the best you will get from ANY dental software company. Cons It does have overlapping features with some of the other products that we use, but not enough to eliminate some of those products. Reason for choosing Yapi Dentrix forms is awful, it regularly disconnected and erased all of the information. Review Source TM Traci M. Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "User-firendly" February 23, 2022 5.0 Pros It is so easy to customize settings and canned messages. We love the intra office text and alert options. It was even easy for less tech savvy staff to learn and utilize Yapi. Cons I wish there were more avatar options to rotate through. Review Source Response from Yapi February 28, 2022 Thank you so much Traci for this awesome feedback, we are glad to hear that the intra-office chat features were easy for your team to learn and implement, and also thanks for mentioning the avatars, we are working on other options that I think you'll like in a future update. MP Mazie P. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Best of the best management software" May 26, 2022 5.0 Nothing but the best experience in every way. Support is very accessible Pros We love the online scheduling and intake forms. Definitely noticed more new patients scheduling online. Saves so much time at the front desk !! We also use Yapi pay for easy payment collection and statement viewing. Cons We do not use the office communication and patient checking in and out feature. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) There were no online forms available without patient portals. And no option for online scheduling Review Source Response from Yapi May 27, 2022 It's awesome to hear how many different features of YAPI your office is using and benefiting from, Mazie! Including our new features like YAPI Pay and Smart Scheduling. Thank you for sharing your experience with others about your switch to YAPI! SA Sheri A. Office Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Yapi is awesome!" January 27, 2022 5.0 Pros We love the desktop dashboard. It allows us to follow our patients throughout the office and track each ones’s progress. Cons I do wish the medical history firm integrates with the new Dentrix medical history module. Review Source Response from Yapi February 21, 2022 Hi Sheri! We are so pleased to hear you love YAPI and tracking patients through the dashboard. Please let me know if you'd like any additional help on the medical history integration piece - we have updated our service to match Dentrix field/updates and everything is current but it's possible you may need an update is all :) SC Stacie C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Happy Customer " May 24, 2022 4.0 Pros The product was easily integrated with our PMS. We rely on the features in YAPI as much or more than our PMS. Cons I am looking forward to the expansion of YAPI pay. It would be great to do bulk billing via yapi pay. It would also be helpful to have more functionality with the interest lists. Reason for choosing Yapi Yapi features were easier and more user-friendly. Review Source Response from Yapi May 27, 2022 Thank you, Stacie! I'm happy to hear you find YAPI easier to get the information you need on a regular basis. We have some updates scheduled to make the product even more user-friendly, so stay tuned! JK Janet K. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Love our Yapi" November 3, 2021 5.0 Besides being a very helpful platform for us, Yapi's customer service is fabulous, every person I have asked for help from has been eager to help and always friendly! Thank you Yapi :) Pros Yapi is the perfect way to get our new patient information electronically. The patient reminders are great, they save us a lot of time with calls and no shows. Being able to text our patients has proved to be valuable. Cons Can't think of any cons with Yapi. We have had great service and it helps us every day. Reason for choosing Yapi Price and options Review Source Response from Yapi November 15, 2021 We are so glad to hear you are enjoying a streamlined new patient registration process and easy communication with your patients via text. Thank you for sharing your experience, Janet, we appreciate it so much! Serge Isidore K. Gestion clientèle Retail Used the software for: Less than 6 months ### "Plus Intéressant" July 10, 2023 4.0 Dans l'ensemble, Yapi est un meilleur logiciel dans le secteur des cabinets dentaires que je recommande à chaque entreprise . Très facile et très efficace permettant de visualiser, de recevoir et partager instanément les meilleurs positions ou informations confidentielles sur des patients . Je le recommande Pros Yapi un logiciel très intéressant et utile pour les entreprises cabinets dentaires de partager instanément des informations sur les patients et très pratique Cons J'aurai aimé les téléchargements sois automatique et plus rapide . C'est un très utile que je recommande Review Source Response from Yapi August 17, 2023 Thank you for sharing your experience and recommending Yapi to others! We have some updates on the way to make a few processes even faster and more automated than ever and will keep you posted! DG Delayna G. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Helps the Office" February 28, 2022 5.0 Pros Stores patient documents with ease and allows patients to fill out paperwork electronically. Cons I wish it was easier to do custom documents and have them automatically stored in patients file. Review Source Response from Yapi March 2, 2022 Thank you Delayna for sharing this review and for your feedback! We have planned future updates that will improve the self-customization of documents, but in the meantime, please feel free to reach out to our customer experience team for any support - we are here for you! HM Holly M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Yapi saves our staff time" April 5, 2022 5.0 Yapi's secret weapon is their customer support. If we ever need help, they come to our rescue instantly. Their support team is knowledgeable, helpful and caring. Pros Yapi has been instrumental in saving our team members time. We use paperless forms daily and Yapi streamlines the process. Cons We don't currently use all aspects of Yapi. Reason for choosing Yapi ease of use Review Source JB Jen B. Office Manager Medical Practice Used the software for: 2+ years ### "WOW AMAZING PRODUCT!" July 18, 2018 5.0 Thank you YAPI! Pros YAPI is amazing! We are a brand new office that has been using YAPI since we opened in April of 2017. We are completely paperless, I can communicate so easily with patients and even the patients say how much they love the reminders they get through email/text! All the staff I have spoken to on the phone for training have been very helpful and pleasant. He did most of the training sessions and I have had to email him questions here and there. He always replies promptly and if it's not something he can directly help with he directs me to who I need to speak to. YAPI has made my life so much easier by how user-friendly it is. I HIGHLY recommend! Review Source PS Paolo S. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product " March 17, 2022 5.0 Pros The software allows your staff to do more work on the office and less on calls. Cons It’s on the expensive side of things and every month. Review Source Response from Yapi March 22, 2022 Thank you for sharing your feedback with us Paolo! Very happy to hear you are getting more work done during the day and less time spent on administrative work or patient calls (in a good way!) SJ Sherin J. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Yapi" April 4, 2022 5.0 Pros easy integration with office, helpful interoffice messaging Cons can lag at times, but no other complaints Review Source Response from Yapi April 6, 2022 So glad to hear you enjoy the seamless integration and the benefits of YAPI's intra-office chat, Sherin! Thank you so much for sharing. EH Erica H. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Dental Practice Review" March 26, 2018 3.0 Overall the convenience of the program is ideal and it pairs well with our dentrix program. However the time that it takes to recreate forms to make them compatible is a major downfall. They are also not set up to communicate with our medical practice management and EHR program. Pros We have yapi installed on our ipads for the patients to complete their new patient and updated patient forms when they arrive. It's a simple as selecting a box and the paperwork can be completed quickly. Cons You have to create the fillable version of all your forms to have it done the way you want it as the support staff doesn't have the ability to change a word document into a fillable version. I've spent countless hours recreating forms to make it compatible with the software. Ideally the support team would have the mans to do this for the customer. Review Source MV Matthew V. Owner/Dentist Medical Practice Used the software for: 1-2 years ### "Great on some fronts, some areas to improve as well" February 10, 2020 4.0 Pros Functionality for inter-office communication, keeping track of patients within the practice, and paperless forms Cons Paperless forms are great but overwhelming to edit and organize, customer support is helpful but slow to respond at times, patient review manager is in need of tweaking Review Source DM Denise M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Communication is Key!" January 19, 2023 4.0 We have only used Yapi for a short time however with all of the platforms we have used in the past, this one is by far the hardest to learn. Pros The ability to text and interact with the patients fairly quickly and easily. Cons Setting up Yapi is very tedious and the training is mediocre at best. Many calls to customer service for help in the beginning. I am pretty savvy with computers and this platform through me for a loop. Reason for choosing Yapi Based on a recommendation. Review Source JS Jack S. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great functionality" February 7, 2020 5.0 Pros The integration into open dental is amazing and saves us so much time. Many customizable options for forms. Cons It's on the expensive side but it's the best we've seen to get the job done. Review Source JV Jackie V. owner Medical Practice Used the software for: Less than 6 months ### "great program " November 16, 2017 5.0 our patients love yapi Pros \-great price point -different modules for different functions -great customer service -patients love the appointment reminders, they look professional and personal -all features are customizable Cons \-the patient tracker for patient check in:check outs is included with the appointment reminders. it’s a little cumbersome if you asked me. too much clicking to navigate your patient Review Source RF Robert F. Medical Practice Used the software for: 1-2 years ### "Paperless Startup" March 3, 2015 4.0 Pros Ease of use and great customer service. Very quick to respond to questions. Cons No issues with either the product or the vendor. Some older patients get intimidated by the idea, but they have few issues working with it. Review Source SG Sara G. Owner Medical Practice Used the software for: 1-2 years ### "Easy to use, convenient for patients" August 15, 2018 4.0 Pros Enables us to register patients online before the patient steps in the door. Auto confirms appointments, sends reminders. Cons Hard to get in touch with customer service. Sometimes you have to wait a while before issues get resolved or fixed. Review Source JB Jennifer B. Office Manager Medical Practice Used the software for: Less than 6 months ### "1st time YAPI User" November 13, 2018 5.0 Pros Great customer service, lots of training and videos to use. Very user friendly. Can customize to your needs. Cons The only thing that I wish was a little different is the conformation records. I would like to be able to click on the patient in the que to see a running list of text communications. 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