Who Uses This Software?

Fleets of all sizes looking to spend more time on their mission and less time worrying about vehicle operations.


Average Ratings

103 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    Unlimited users. Multiple plans available. All mobile apps are free!
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RareStep
  • www.fleetio.com
  • Founded 2011
  • United States

About Fleetio

Fleetio's suite of fleet management solutions helps fleets of all sizes automate fleet operations and manage asset lifecycle with the convenience of a smartphone and the Fleetio Go mobile app. Fleets can manage outsourced and in-house maintenance, fuel, vehicle inspections, parts, recalls + more. Fleetio offers fuel card automation, electronic maintenance approval plus integration with multiple telematics solutions for automated odometer updates, DTC handling and fuel location reporting.


Fleetio Features

  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Routing
  • Tire Management
  • VIN Lookup
  • Work Order Management
  • Cost Tracking
  • Fuel Tracking
  • Maintenance History
  • Maintenance Scheduling
  • Parts Inventory Management
  • Repair Tracking
  • Tire Management
  • Vehicle Information
  • Warranty Tracking
  • Work Order Management
  • Billing & Invoicing
  • Fuel Card Reconciliation
  • Fuel Cards
  • Fuel Cost Management
  • IFTA Reporting
  • Industry Pricing
  • Personnel Management
  • Third Party Interface
  • Variables Monitoring

Fleetio Reviews Recently Reviewed!


A++ customer service. Fleetio is built with a clean, modern structure & design. Training gets A+.

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - The GUI is very clean and airy, so that makes a good first impression.

- The simple layout keeps "clutter-confusion" to a minimum.

- Little blue "helping" text through-out provides clarification of functionality for starting users. Just hover over those & click, or hover over little question marks.

- Their lack of strong vehicle & driver dispatching / routing / tracking / scoring is a plus for us (~1,000 vehicles & equipment). We only needed an asset management system with vehicle and equipment data capture capabilities. Preventive and scheduled vehicle maintenance. Also authorized driver assignments.

- Internal dbs communications are handy with public vehicle comments and easy email prompts. Maybe they'll offer IM??

-Batch Export/Import process is VERY fast and intuitive. Just "Export Data", receive Excel spreadsheet, modify your data, "Save", "Import Data", drag/drop the file, "OK" the template and click "Submit". You don't even have to rename the original file.

-Our corporate VPs are pleased with the automatic reminders and notifications. Driver's licenses, vehicle registrations, insurance renewals etc. can be dated to provide advance notice and even overdue alerts. Some other corporate departments were investigating this capability. Guess Fleet Management got it first.

-Creating custom fields is very simple. Everybody needs those.

Cons: -Canned reporting selection can be increased, OR,

-The ability to generate and save Admin or User reporting would be nice. Probably a more efficient avenue than the first option.

-NOT a CON: Automatic scheduled report generation would be a big plus for me. Come in to work Monday AM and find 3-5 brief reports already processed, covering vehicle Alerts, Problems, New Vehicles etc would be very nice. Maybe even auto distribution. Other databases do that.

-Too little internal corporate or financial structure hierarchy. "Group" is about the only way to tag a vehicle except with a person's name (driver). Our internal IT will have that as integration priority #1 since user security restrictions (vendor recently enhanced that), financial charging to contracts, projects and overhead is required.

-I discussed automatic vehicle retirement data routing to our G/L, Risk and Fixed Asset System depts with the vendor. They are providing a couple of workaround options and I think they should add this as a canned communication to other corporate depts. If only as vehicle data Excel file attachment to an email distribution group. Triggered upon vehicle status change to "Sold", "Scrapped", etc.

Overall: Allows me to structure the new corporate fleet policies, procedures, records. Encourages vehicle managers to protect, utilize and maintain company assets.

Capterra loader

Fleetio is Advanced, Easy to Navigate and Extremely Useful for Our Fleet!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Drivers input of issues transform to work orders so easily. We used to wait for the paper inspection to come in to schedule work to be done. By the time you received the inspection sheet that problem has been needing repair for over a week. Now that the truck operators input the issues directly to the system our shop sees the issue that day and schedules the work for that weekend. Efficiency is way better now that we have been running the Fleetio Software.

Your Dashboard is an extremely useful landing page that will give you all the important information you need in an instant. I really like seeing what our monthly spend has been over time and whether we are trending up on spend or hopefully down. The integration with Geotab has made odometer updates a breeze and the DTC Alerts is great. I could go on and on about how great they are but to some it up, Fleetio is a company that gets it, they understand what companies need out of a fleet management software.

Cons: Few minor issues with Purchase Orders like the ability to create a PO from a work order, but they continually add helpful features! They currently do not fully integrate with our fueling network which is CFN but the Flyers Energy side of things. Hopefully that will be coming soon as well. I feel like some of the reporting could be slightly better. From a management standpoint i would like to be able to filter total operating cost to specific service categories.

Overall: I just listed them on the other page about pros and cons. Thanks

A virtual fleet manager for any fleet size! Why aren't you using this already?!?!?!

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Our favorite aspect of Fleetio is its usability! From the driver's Fleetio Go app to the administrative Fleetio Manage portal, our users have quickly adopted the application and even are happy to try out new features as they are added. The focus that the product team has on the customer and user experience is amazing and very unusual in this space and price point.

Cons: Fleetio has a great customer support team and product feedback team; however, they could improve the user experience during the initial account configuration process. Don't get me wrong - Fleetio may be the most user-friendly system that our company uses, but it does take some time for initial setup (hint: if you have the time - do so during the generous 14 day free trial period.) I do wish there would have been a little bit more effort either as a step-by-step tutorial within the system or a quick call with an associate to make sure the system is set up properly and to function as optimally as designed. Once you're in, their knowledgebase is expansive and tips are made available on all new features - signs of a very well executed product plan!

Overall: As a small business, we were desperate for a system to track, monitor, and automate some of the fleet management tasks that we just aren't staffed to perform. Fleetio has essentially eliminated the need for a dedicated fleet manager, allowing our employees to focus on achieving primary business goals instead of worrying about the fleet. We find Fleetio an invaluable partner in our business and have been so pleased with the product, their team, and features. We can't wait to see what they do next!

Fleetio is a good product

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reminders

Cons: Most of this is probably our lack of training so far, but you asked... lol

1. Service entries vs. work orders

2. Assignments and attaching equipment. A lot of running around to reassign or move a driver or swap a trailer etc... Data entry piles up.

3. Inventory is still a bit cumbersome.

Overall: 1. We have been using Fleetio for over a year now and the reminders component is our favorite. This internet based program sends emails to whoever needs to be reminded of driver and truck compliance issues. It saves our staff from having to review spreadsheets every week to verify expirations. And we can do it on the fly from anywhere, not just at the office.

2. The budgeting that we can do is great also. We can look at a glance and see how much a truck is costing us. Lemon? Hard driver? MPG? Service hog? You name it.

3. We group our labor to verify accountability and produce bonuses for payroll.

4. We labeled our departments like a truck. The shop is a truck, the facility is a truck, cash sales a truck, the cleaning staff a truck. Anything that has an expense. Now we can go see the cost for each dept. and create our budgets for any given time frame.

Fleetio has become a very important part of our operational support.

Recommendations to other buyers: It is evolving nicely as the programmers are fine tuning the different components.

A first rate fleet management experience

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about Fleetio is that they are always working on improving their product. There always seems to be a new tutorial, or newsletter, or feature for the product. Their pride in producing a quality software experience for the end user is evident in all they do.

Cons: I don't have a "least". In my previous career I purchased many software platforms that failed to deliver, in both what the software should do and in the support of that product. Anyone who has been responsible for transitioning an organization to a new software platform knows how a product that fails to live up to what you have been promised can negatively effect your career. Fleetio delivers.

Overall: Fleetio checks all the boxes. It's simple for the end user. It has great management tools included. I can tailor settings to our organization. And they are always rolling out new features. They have a proactive approach to support, offering webinars and tutorials.

My experience has been nothing but positive.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the freedom that you get to mold the software to you needs. As we all know getting vendors to customize what they offer to your business needs is very time consuming and tough. It can be very expensive too! Fleetio has baseline options that are better than most other companies that offer maintenance software. We chose Fleetio because they have a platform that is easy for the users. I have been working with Fleetio for the last year. With their help and willingness to change and improve we have reached a level where we were comfortable moving most of our day to day maintenance operations to their system.

Cons: I don't know if this is a con or me just wanting more!! I wish there were more integrations in the pipeline with our vendors. I wish we had more freedom. I would have more cons but every time I voice one of them to customer service they have been able to either fix it or put on the to do list!

Capterra loader

Only Fleet Managing Tool You Would Ever Need

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

We have been working with Fleetio for past 2+ years and have been super happy with their work ethics and their continuous system improvements.

As our company expands, it is great to have a system that makes improvements on the daily bases.

Fleetio is very efficient, user-friendly, FAST, and modern system.

We are primarily using it for trucking & intermodal, but it could be used for any type of fleet: taxi, limo, transit buses, service vehicles (plumbing, HVAC, etc) pretty much anything that has wheels.

Cons: User Iterface, Speed, 3rd party API Integration, constant improvments, too many to choose from

Overall: Very Happy, will never look for any other solution.

Scalability and ease of use!

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can grow with this software or use just the basics for a small fleet or vehicle asset tracking. Reminders for services or scheduled maintenance is really easy to set up and the notifications sent to the driver or fleet manager are precise and descriptive. Repair history cost per mile, reports are all valuable to a small company without the support staff to record and monitor for this information. The mobile app is powerful and not removed down.

Cons: Not much to complain about. The forecast service reminders can sometimes trigger premature service notifications.

Overall: Fleet Management power tools for the small company!

It works really well for us. We love the fuel integration and the customizable inspection forms!

Jul 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to customize the DVIR for the different types of vehicles in our fleet (Crane trucks, tri-axles, box vans, pick-up trucks, Skytracks, Moffets and forklifts = currently 125+ ). We've also created custom inspection forms based on the type of delivery service we offer.

They continue to evolve the analytic side (reporting) which is very important to us. They need to do this to keep our business and gain more customers.

Fuel integration with WEX Fuel is awesome!

Cons: The dashboard can sometimes run slower than I'd like but it is processing a lot of data (we're running 33.7mbps down and 45.5 up).

A lot of the features are designed for fleets with onsite maintenance. We outsource all repairs so we're not interested in Work Orders or Parts and Inventory.

Fleetio is an excellent fleet management tool, to effectively monitor fuel spare parts and service f

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We are using fleetio for management of vehicle and generator for international humanitarian organization. The fuel management before we started using fleetio was difficult and misuse of fuel by drivers was very high. Fleetio helped us to effectively monitor the fuel management for vehicles and generators.

The software enabled drivers to input their fuel data from their smart phone and the supervisor able to monitor the fuel consumption properly and take appropriate action in the case of abnormal consumption.

The service reminder also helps to remind drivers and supervisors when the vehicle is due for service.

Cons: The service reminder is working based on the data imported for fuel and the accuracy in determining the service is not perfect. If the software is coupled with additional hardware that help for GPS vehicle tracker and all information is connected directly to the KM counter, that will make the system super.

Capterra loader

This is an amazing product, just what we needed at a price point we could justify

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product has improved our inspection and safety reporting more than 100%. When the fleet is scattered across the largest and most remote state in the union it is much more important to get good quality reports to track maintenance and safety issues. With customizable inspection reports we can support a widely diverse fleet. Getting field drivers/ operators to do a report when resources are limited is next to impossible. Printer, copier and web access are not a given. When we set up a large spread in a remote location we provide the master mechanic with a smart phone that has the app pre-loaded, he/ she can produce the reports offline and up load when cell or web access is available. The addition of photos is invaluable and improves the quality of the reports. With the new visibility that this reporting has provided we can now track and determine the usable life of an asset as well as keep the equipment in good safe operational condition. This improves our productivity and will more than pay for itself.

Cons: This is a new product but to date we have not had any issues, set up was a breeze given our 700+ fleet size.

Overall: A far better managed fleet, proactive rather then reactive.

Can't be easier!

Jan 16, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The main goals for employing this software with our fleet was to make our day to day functions easier and more productive. Fleetio with its user interface and its customization functions have helped us achieve those goals.

Cons: I think that while they have functions that are certainly great there is still work to be done in the reporting and utilization areas. I have confidence that in the future they will work it out. I say this because they have taken a lot of complaints from me through the years and have acted on them.

innovative and forward thinking company

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we can put gas in our vehicles and update our fleet via a mobile app. I enjoy the service reminder functions and I get a lot of use from the software knowing that i can look at past invoices and see how many miles we were able to drive on a particular tire replacement

Overall: i have everything pertaining to my fleet in one place. the software keeps us on track for maintenance too.I find nothing wrong or lacking from the software as it is today. I always find it interesting when i log in (or get notified via email) and find a new feature or additional value added function.

Overall, this product is outstanding. My staff have taken to it very naturally. Very intuitive.

Jun 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, good mobile interface and app. Setup was much simpler than many others I have looked at or tried. This will really help my organization to track and maintain our ambulances and ensure that our equipment is inspected and ready for service. No longer will we wonder if the "Next service due" sticker that the mechanic put in the windshield is based on his schedule or ours. I am notified whenever a truck is due for service based on the schedule that I established. In the past, we had missed oil changes or more-frequent-than-necessary oil changes. That won't happen with Fleetio.

Cons: The one thing I've had difficulty with is modifying a service schedule for a group of vehicles. This does not appear to be very straighforward, but I'm certain that when I contact Fleetio's customer service, they will be able to help me. They've been very helpful in explaining issues to me in the past.

Overall: Better structure and accountability for our routine maintenance. In the past, vehicles had gone far too long between routine service, and in at least one case, the service was done twice in a very short period of time because our old paper-and-pen system failed us.

Raises the bar

Oct 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: To anyone tired of clunky, old software for fleets that does not work the way other applications work, that is not intuitive at all, that is poorly documented and hard to learn, Fleetio is like a breath of fresh air. Why does our industry settle for software that looks like software from two decades ago?

I found and played around with Fleetio while preparing a request for proposals for replacement fleet-management software in 2014. While the product was not developed enough at the time to win our RFP, this is what I wanted to purchase: a modern, online interface that was flexible enough for the Fleetio team to add features (at an impressive pace that continues today). One example: We asked for a simple VIN decoder to help save some keystrokes (year/make/model), and Fleetio instead supplied a fully capable VIN decoder that imports a whole wealth of information into the vehicle record.

I continue to use a free Fleetio account for my personally owned vehicles. While that means I am not making use of the advanced features (AVL integration, repair orders, inventory management), I have been watching their progress closely. The Fleetio team takes user input very seriously and actually implements requested features in a workable, consistent manner. A year ago, they had a lot of gaps in features compared to traditional fleet software; those gaps continue to shrink, and Fleetio is now comprehensive enough for most midsize fleet operations (and more than enough for a lot of fleets).

The next time I procure a fleet-management-information system, Fleetio will have raised the bar substantially above the traditional leaders in this market, and it would be hard to choose anything from that older generation.

Intuitive, easy to use. Equipment, operator, mechanic all working together.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The service support. Ease of use. Adaptability. Intuitive. Covers the bases. Reports are of great value. Maintenance cost and fuel use are down. Better communications over-all.

Cons: Some repetitive items, like fuel cost, needs to be entered each time a fuel entry is made. We buy in bulk and have our own dispensing pumps. Two locations for diesel, but different vendors with some variation in cost between locations.

Overall: Economics

Great cloud based fleet management software!

Jul 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate, up-time is exceptional and support is prompt and helpful. Overall a well rounded internal / self management platform. Great integration options for telematics and other management tools.

Cons: Reporting is a little limited and in-flexible, un-able to schedule selected reports, API documentation is a little behind the releases, upload of documents by API not possible, some times updates / releases are released before documentation is available relating to the changes.

Overall: The ability to self manage our fleet via a cloud based, easy to use and integratable platform.

The best software for manage a car fleet

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Complete management of the car fleet

- App to be installed on your smartphone well connected to the information system on the web

- Excellent system for inspecting vehicles through the app, by drivers or technicians, with the possibility of attaching photographs

- Fully configurable with different access policies and authorizations, for owners, drivers, technicians, administrators

- Excellent deadline system based on mileage and / or time

- Integration with Fleetio Drive, a good system for monitoring drivers' driving style

Cons: Missing a simple system to track the damage status of the vehicle. This way the the drivers on a roster could check if there is a new damage when starting the shift

There are no other languages then English.

My need is to have Italian but I think other European companies will have the same need.

Drivers do not always know English and this means they will have a little more difficulty learning how to use the app

Overall: You can control your fleet and your drivers more easily

Keeps track of what you need.

Dec 08, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiplayer .

Mobile.

Keeps reminders.

Webinars.

Cons: We haven't set up where the manager is tracking what was done daily.

Could use some advance help.

Overall: Mobile compatible, and easy to use. Works well with multi-user. It's like having a tinder account for your fleet!

Recommendations to other buyers: Alerts if it haven't been logged into Software sent to the manager. Would be nice to report man hours spent on equipment daily. Very good product!

Finding Fleetio was the best thing we could have done for our fleet management!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and set up. Ticks every box for a very competitive price! We use it to make fleet decisions and the data is so easy to interpret.

Cons: Using for EV fleets isn't ideal but can be worked around by creating new fields. Could do with an average miles per Kw conversion.

Overall: Easy to use and converted us from spreadsheets of data into one easy to use system.

It has been very user friendly, support has been excellent, I feel like my feedback gets used

Jul 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very user friendly. I was able to set it up from scratch with relative ease. Inspections have made reporting and tracking issues much easier. As well as tracking scheduled maintenance

Cons: my biggest issue with my use case is that I have drivers / managers who rely too heavily on the app and don't use the full functionality of the desktop. Other than that I've had issues with drivers inputting the wrong mileage, then the next driver is forced to input another wrong odometer reading. I've also had people leave off an hour meter reading on a service entry that has an hour based service reminder. This causes some weird issues with reminders

Great software to keep track of all the information I need for my fleet in one easy to use location.

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is easy to find and easy to use. The value of everything I can manage is more than worth the cost.

Cons: I can't use my fleet fuel cards or the gps I have installed in my vehicles. I would love if Fleetio would be able to get access to link Voyager fuel cards and US Fleet Tracking devices.

Overall: Up to date information on my fleet.

Great for managing your Fleet

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Best option for managing vehicle issues within our fleet along with tracking vehicles maintenance. Using Fleetio to enter in the issues and requests has helped with resolving them quicker and provides a record on vehicles in one place. Able to print off information entered easily and track spending making us more efficient!

Cons: It does take some time getting the info entered you need to get started if you have a lot of vehicles. Team members can also turn off the app. It does drain the battery.

Overall: Overall, this is the best program by far in helping manage our fleet and keep track of maintenance and repairs.

Why Fleetio has made our equipment maintenance worry free!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: For years the City of Troy had a great maintenance staff but we were behind the times with documentation and timely services being performed. Since switching to Fleetio we have noticed an incredible difference with equipment being serviced on schedule. The reason is simple, I get an email from Fleetio when a piece of equipment is nearing or overdue for service. This software takes all of the worries out of fleet maintenance. I can also easily transition through the Fleetio website to find any information on any vehicle anytime without digging through piles of paperwork in a file cabinet. I can pull up a vehicle's record and see any invoice with repairs and cost with one click of the mouse. I am not a computer Guru by any means, but I find the Fleetio website very user-friendly. I only had to fumble through the site a few times before I found myself easily searching and finding the information I was looking for. I'm always skeptical when I see 5-star reviews about anything, and I am not someone who sugar coats reality. If I found this software to be useless, cumbersome, or not worth the money, my review would reflect that. This program takes the worry out of managing a fleet of vehicles. I cannot rate customer support because I have not had to call or use them for any reason. The program and site have always been accurate and working correctly. To summarize I would highly recommend this program to anyone who has a fleet of vehicles they are responsible for maintaining.

Best of the Best

Jan 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: #1 in customer service and adapting their great software to your needs.

Overall: We have been using Fleetio for almost 3 years now. I'm not sure what we would do without it at this point. Fleetio has allowed us to streamline our maintenance issues and decrease our cost across the board. Their customer service representatives are the best that I have ever dealt with.

BEST TRUCK TRACKING SITE ONLINE AND MOBILE SYSTEM

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accuracy of time and date. Everything stays on it, nothing expires; so when you go to look for something it will always be there.

Cons: Nothing is really bad about the site except the amount of steps to complete the set up but other than that nothing.

Excellent Product

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly & customizable.

Cons: Needs ad hoc reporting.

Overall: Fleetio has exponentially helped to streamline our company driver & vehicle tracking. The interface is very user friendly, & their team continually beta tests & adds new & improved features to meet everyone's needs. Definitely worth the seemingly minimal investment.

Capterra loader

Easy to use. Great reporting functions.

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use.

Great customer support.

We only use a utilise a small aspect of this software's capabilities but what we do use is great.

The GPS functionality is something we would like to introduce at some stage. (Working on it)

I'm pretty sure that Fleetio is the best maintenance solution out there. Awesome product & support!

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fleetio clearly has a forward-facing view towards software and technology. Their user-friendly interface is no exception to this. I really appreciate that the UI is intuitive, and the relevant information that I need is right at my fingertips for quick retrieval. This paired with the Geotab integration is everything that I need to keep an eye on my fleet from the general to the particular.

Cons: I'm not particularly fond of all the little notification toasts that pop up when I log into my account. They're alright and easy enough to clear, but the fact that I can have three of them come up at once is a tad distracting.

Overall: I use this software as a Geotab reseller to demonstrate how much additional functionality can be added to a MyGeotab soution with Fleetio's maintenance integration. This is a great asset from a sales perspective, and it is my preferred recommendation for a maintenance solution. The quality is fantastic, and the business model is easy to explain to a prospective customer.

Great fleet program and even better customer service.

Sep 21, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fuel integration feature the most. I also like the reminders. I really like the dash board and being able to see at a glance what is going on.

Cons: It is very mouse friendly and I would like to see more ways to use the keyboard to navigate through the system.

Overall: Customer service has been absolutely wonderful! They have always responded very quickly, professionally, and if program was not able to do something I asked, they were very happy to submit my needs to programming for maybe future updates.

Recommendations to other buyers: I would like to see more conformity on the way to do use this. For example, I would like to be able to hover or click on any area that shows there is comment and be able to see those comments. I would like the Driver name on the Fuel Card to automatically show in the reference vs me putting it in there. We need a way to search by driver what fuel fill ups they have complete if there are any questions. I would like to see more options on reporting for the inspections.

Easily organize and manage a fleet with this software. All info is in one place!

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Integration options for automatic updating of odometers and hour meters. Makes keeping track of maintenance a breeze

Cons: The work order formatting needs a lot of work. It should be easier to read and should have many more options for customers, like myself, who do in-house maintenance and repair.

Great!

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is by for the best part. Our previous fleet management software felt like too much. Plus when our previous software had updates with more features those features cost more money. Fleetio keeps the updates coming with no additional cost.

Cons: Fuel card integration is not dependable thus far. It has been the biggest headache with the software. I can easily transfer the data manually with the given template for the time being though. This by no means is a deal breaker for us though. We totally use the system for two reason; 1. Fleet maintenance 2. Inventory. Between the two we want to know what we are spending.

Overall: Where to start? A ton of things such as fuel cost integration, inspections, ease of use, web based, inventory, reporting and etc...

Capterra loader

Efficient and effective.

Dec 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Extensive API

* Regular Updates

* Extremely Fast Customer Support

* Intuitive UX

Cons: * Additional Language Support

* Do to the wealth of features, it could be difficult at first to get things done correctly. However, once acquainted with the system, it's a breeze.

Overall: Fleetio is instrumental to us; moving away from a tangible documentation cycle process has been difficult, but the extensive API allows us to integrate our current system with fleetio as to ease the later planned transition. The wealth features provided by fleetio forces us to be better at our jobs. There is no longer an excuse to postpone an inspection or delay a work order. Everything is at our fingertips. The regular updates and new features in Fleetio only reflect their aim at truly being a Click-Solution for your fleet. Highly recommended.

Easy to use and information at the tips of my fingers.

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The inspection section, as a small fleet i found it hard getting all the paperwork handed in with employees being all over the country side. Fleetio puts inspections from employees in my hands as soon as they are completed. Issues are a great help as well, it not only keeps me up to date with what is going on with the equipment, my employees see what others have found wrong with the equipment.

Cons: not being able too provide a printed inspection from the App. Us as a commercial carrier have to provide inspections if requested at inspection stations and as it site right now i have not found an fast way to print inspections of units.

Overall: up to the minute information

Fresh and Contemporary

Jan 19, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and practical use

Cons: The inability to work offline

Overall: For 2 years I've researched the cloud-based fleet management/CMMS market to find a modern and progressive product. This market is goring but let me save you time by telling you that Fleetio will come out on top and only continue to advance - great job Fleetio!

Recommendations to other buyers: I'd love to see some forecasting data on the dashboard

Fleetio Review - NSS

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and option to add trackers, as opposed to them coming standard with Fleetio. This is what we were looking for our project managers - the ability to come and go as they please, only having to check out vehicles and log maintenance, accidents, etc and without us tracking their every movement in the vehicle they took for the day. Other companies were offering too many features, like bread crumb tracking, gas mileage tracking, rough breaking, speeding. It was almost an invasion of privacy of our project managers. Fleetio's basic fleet logging and tracking is simple and good for a small company like North State Steel. It's also priced well.

Cons: I don't like that Fleetio doesn't have their own tracking devices. Instead they are purchased through a third party and then integrated with Fleetio. I wish Fleetio had a complete package deal.

Overall: Great so far. It's still early and very new, but I'm hopeful that it will stay this way!

Saves money, in the non-profit world that is something we are always looking for...

Nov 20, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Fleetio is very easy to use. It's implementation into our daily operations was very easy.

Cons: The main fuel card system we use is not compatible with the system therefore we don't use that feature.

Overall: I would highly recommend fleetio to anyone or any organization that is looking to maintain their vehicles on time and with record keeping accuracy. In 2012 we have spent a little more than usual on regular maintenance because the system helps us keep up with service mileages better than before. Because of the regularity of servicing, major problems have been at a minimum, we are no longer having extremely costly repairs due to the fact that things were not serviced in a timely manner. In return, I think we have saved thousands of dollars because of this system. The organization of service records makes end of quarter/year reports a breeze. There is no more looking through multiple files to find the right documents... everything is organzied and ready at the click of the mouse. It has been great, I don't know what I would do without the software.

I'm a new client so I am still getting familiar with Fleetio. Right now navigation seems quite easy

Jun 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like I said previously, I am a new client so I am still getting to know Fleetio. However, I love the fact that we are able to upload spreadsheets, it saves me a lot of time. Tracking mpg per vehicle has been tremendously easy compared to the method we used prior to Fleetio. I haven't used the safety side yet but hopefully once I start using it I will find it to be helpful for our company.

Cons: I do hate that it's not integrated with the fuel cards we use so hopefully that will change one day.

Overall: I am new I have only used the fuel side, but I have benefited a lot from using that feature. It saves me a lot of time.

Great software solution for growing companies.

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use. It is not overwhelming, but it has all the right features a small fleet need company like ours.

Cons: Worked well so far(2 years). We have not had anything come up we wanted to use it for that it can't do.

Overall: We needed a software to help us track our growing fleet. Fleetio was just the right mix of ease of use and features availability. We don't have a full time fleet manager, so we needed something that several people could use without spending hours learning another software program.

Wonderful, and it keeps getting better.

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't think a week has gone by that this team, Fleetio, doesn't push out a product update or a new feature. Every update or new feature has made things better and created a product that we have truly come to embrace fully.

Fleetio Review

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fleetio is an amazing software if you need to keep track of vehicles and maintenance. Because it's designated specifically for fleet management it is catered to being on the go when issues tend to happen. The app is intuitive and easy to operate. The ability to assign tasks, updated maintenance records, and upload photos is extremely helpful. I highly recommend the app for anyone needing to keep tabs on vehicle maintenance.

Cons: The cost was the only drawback to the software. Because you pay per asset, the more vehicles you have, the more expensive the software is. If it could be a flat rate software I think it would inspire more people to utilize it because it is so good.

Overall: Fleetio helped us to understand our need to be better organized and stay on top of our vehicle maintenance and upkeep. It's easy to use and allows me to add users as I need with different permissions which is great for staff and volunteers alike.

Super easy software that allows easy tracking of equipment for maintenance

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program allowed us to easily track maintenance and repairs needed for our growing fleet. I especially like how our different departments can seamlessly communicate issues with the fleet to our maintenance department and get them addressed quickly without falling through the cracks. Great app and ease of access from any platform that has WiFi.

Cons: A con that I can easily overlook is this is more tailored for automobiles. We are in the marine industry, however we have no issues using the available features.

I have had an excellent experience so far, it is very intuitive.

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pricing is extremely reasonable, especially with the added functionality of the inventory. The ability to do DVIR was an awesome addition and will cut out a lot of the bs process we have currently.

Cons: I wish it had a better inventory tracking feature. Also I found myself scouring the internet for industry/state specific DOT regulations to make sure I was checking all of the boxes. Maybe having a page of compiled links where they can find that information would be incredibly helpful while getting started.

Software is great and integrates with telematics solutions really well

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: integration with software, telematics and the ease of Use. I used this software at a prior company and it was extremely easy to integerate on a much larger scale. Helps to look at a higher profile of the company when it comes to the Fleet Management field.

Cons: fuel card integration can expand. There are so many providers out there that this software does not have a default integration with. This is the only con that i can think of for the software at hand. Besides that everything is a green light and all systems go.

Easy and Awesome

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Ease of use. Functionality. integration. Ability to develop useful reports and mobile app which integrates every user in a friendly interface.

Pros: The system is well setup. Easy to use, and user friendly. I am able to navigate to different parts and it provides highly useful options and reports for my needs. The price point is great too and allows me to afford something with a robust platform to grow.

Cons: Have not really found any yet. I am very happy with it. The cost allows me to get more for my money than other platforms

Great program at any price

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the abundance of data. Being able to export a tremendous amount of information allows us to dissect our company's performance and make sure we're growing in the right direction. It also enables us to have eyes on the areas we're struggling and adjust as needed in a more timely fashion. Having access to that data in a simple-to-use format is critical.

Cons: We haven't used it long enough to say. So far, it's done exactly what we want it to and I have no complaints.

Capterra loader

Great customer service and ease of use. The product has replaced a part time fleet manager

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. We are implementing the product on about 40 units and the implementation has gone very smoothly and the people have been very helpful.

Overall: We believe we have replaced a part time fleet manager by using this software. We also believe this software will increase the life of our vehicles and equipment as well as reduce overall maintenance costs. Everyone in our company will know the current condition of our units by funneling all issues and maintenance into one location that is easy to access.

The customer service and technical staff have been very easy to work with implementing our Fleet.

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality is great. We have reduced our software footprint from 3 programs to 1 program. I no longer need to use (Fleet Maintenance Pro, Geotab, Fuel Program) to monitor all our fleet functions. Fleetio incorporates all three.

Cons: To date....we have not found very much about the software that is undesirable. In fact, when we have noticed potential function improvements the staff at fleetio has been very responsive.

Fleetio

Jul 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization, Integration, Intuitive Design, Customer Service, Dashboard, Mobile App, Inspections, Contacts/Users

Cons: The only con about this product is I was unaware that there was a subscription fee apart from the quote that I was sent

We are new to Fleetio but so far we are very impressed with what this software provides us.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very up to date, extremely transparent and simple to use. It has everything we could possibly ask for or need to complete our fleet management task. I love the fact that you can upload pictures and documents to help you track every item on a vehicle.

Cons: So far there isn't anything that I have been disappointed with while using Fleetio. It is very easy to use and the price point is good.