--- title: "ClickDimensions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickDimensions Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/120911/ClickDimensions/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # ClickDimensions Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClickDimensions ## What is ClickDimensions? Founded in 2010, ClickDimensions is the leading marketing platform for Microsoft Dynamics, with more than 3,700 customers around the globe and a partner network that spans 76 countries today. As The Marketing Cloud for Microsoft Dynamics, ClickDimensions is redefining how marketers work and attain results with the only unified marketing technology, analytics and services platform in the market all made exclusively for and natively built within Dynamics. ## What is ClickDimensions used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 55% Neutral 26% Negative 19% Starting price $499 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickDimensions?[Manage this product listing](https://www.g2.com/products/clickdimensions-click/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickDimensions 3.6 (31) VS. [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting Price $499 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (31) Ease Of Use 4.3 (912) Value For Money 3.5 (25) Value For Money 4.2 (831) Customer Service 3.4 (26) Customer Service 4.3 (851) ## ClickDimensions alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## FAQs about ClickDimensions Overview ### Which roles and teams benefit most from ClickDimensions? ClickDimensions is most used by marketing and communications teams, including managers, digital media specialists, and marketing project leads, for email campaigns, lead nurturing, event promotion, and campaign reporting. Sales and marketing specialists track prospect engagement, while IT administrators, database managers, and business systems analysts manage CRM integration, data quality, and platform administration. Directors monitor marketing performance. Answer based on 28 reviews Overview ### What company size and specific industries is ClickDimensions built for? ClickDimensions is designed for marketers using Microsoft Dynamics CRM, making it a fit for small, mid-sized, and enterprise organizations that already rely on that platform. It is not tied to a specific industry, and can suit companies across sectors that need support for lead generation, sales activity, and revenue growth. Features and Usability ### What are the key features of ClickDimensions? ClickDimensions offers email marketing, marketing automation, and lead scoring as core features. It also includes landing pages and web forms, autoresponders, A/B testing, dynamic content, customer surveys, ROI tracking, reporting and analytics, website visitor tracking, and CRM-related tools such as lead management and contact management. Pricing ### How much does it cost and what fees or limitations are included? ClickDimensions starts at $499 per month for the Basic plan, with Business at $699 and Premier at $1,299. Each plan requires a 12-month annual commitment paid in advance. The Basic plan includes email marketing, 50,000 emails per year, unlimited contacts, and unlimited users. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does ClickDimensions integrate with? ClickDimensions integrates with Dynamics 365, providing native marketing automation and email tracking within the CRM environment. The Dynamics 365 connection links campaign activity, email interactions, and customer data to support marketing teams working directly in their existing CRM system. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does ClickDimensions offer? ClickDimensions provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared learning sessions, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 3 reviews Getting Started and Support ### What customer support options does ClickDimensions offer? ClickDimensions provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewer feedback is mixed: some users describe helpful support, while others report slow email back-and-forth, limited chat help, repeated escalations, and unresolved issues that required frequent re-explaining. Answer based on 4 reviews Ease of use ### Is ClickDimensions easy to use for marketing campaigns? ClickDimensions makes campaign creation accessible for Dynamics CRM users through familiar integration, drag-and-drop email builders, and HTML editing options. Small marketing teams can get started quickly, but some users find navigation clunky and the learning curve steep. Complex automations, landing pages, and email layout adjustments can require extra time or technical skills. Answer based on 11 reviews ## Features AI summary Based on 20,574 Email Marketing reviews Capterra reviewers highlight these as the top features buyers look for in Email Marketing software: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) ClickDimensions includes **Contact Management**, but it does not offer **Email Campaign Management** or **Campaign Scheduling** among the top reviewer-prioritized features. Instead, it provides **Mobile Optimization** (**42%**) and **List Management** (**37%**), which can still support targeted outreach and improve how campaigns appear across devices. These features help businesses organize audience segments and deliver better subscriber experiences, helping teams manage communication more effectively. Contact Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Optimization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users List Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Lead Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Qualification 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors ClickDimensions 29 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Data Security: Protect sensitive data for digital privacy - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Insurance Industry: Intended to be used by insurers - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Pipeline Management: Pipeline view and tracking lead status - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 3.5 (31) 3.5 Based on 31 reviews ## Pricing Value for money 3.5 (25) [View pricing plan details](https://www.capterra.com/p/120911/ClickDimensions/pricing/) Basic $499.00 Flat Rate,Per Month It includes: - Email Marketing - Email Volume Starting at 50000 Per Year - Image Storage 400 MB - Inbox Previews at 25 Per Month - Marketing Calendar - Social Marketing - Subscription Management - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Business $699.00 Flat Rate,Per Month It includes: - 1 GB Image Storage - Campaign Automation - Email Marketing - Email Volume Starting at 200000 Per Year - Event Management - Inbox Previews at 50 Per Month - Landing Pages - Lead Scoring - Marketing Calendar - SMS Messaging - Social Marketing - Subscription Management - Surveys - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Premier $1,299 Flat Rate,Per Month It includes: - 2gb Image Storage - Campaign Automation - Email Marketing - Email Volume Starting at 400000 Per Year - Event Management - Inbox Previews at 100 Per Month - Intelligent Dashboard - Landing Pages - Lead Scoring - Marketing Calendar - SMS Messaging - Social Marketing - Subscription Management - Surveys - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Value for money 3.5 (25) 3.5 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (26) 3.4 Based on 26 reviews ## User reviews Overall rating 3.6 Based on 30 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(5) 3(8) 2(2) 1(4) Mentioned topic Recent reviews first, then most helpful MA Marketing and Sales Specialist Marketing and Sales Specialist Used the software for: Less than 1 year ### "ClickDimensions Review" 5.0 September 10, 2020 It is a really in-depth Marketing Automation solutions that has plenty of features that I haven't always seen from other similar platforms. On top of landing pages, emails, social media which almost everyone has, they include surveys, text campaigns, really in-depth analytics, and more. It has it slight differences from other CRM's I've used, but I enjoy it. Pros I love the different ways you can go about building emails and landing pages, you basically don't need to know coding to build a high-quality email or landing page! Cons I wish there was an option, like Hubspot has, that you can build a pop-up form and simply enter what URL you want it to show up on and just like that you have a form. Everything on ClickDimensions requires an embed code and that's it. LB Lead Business System Analyst Lead Business System Analyst Used the software for: 3-5 years ### "Very powerful marketing automation tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 25, 2019 My overall experience with this product is great. The support is surprisingly helpful and available during normal business hours. It's always a real person and they can always get your sorted out quick if you have an issue. At their price point there really isn't any reason not to at least try it and see what you can get out of it. Pros I have used this tool for a very long time and seen it evolve and consistently improve over the years. I personally love the forms provided by this suite. They are very easy to customize for other uses besides a contact/lead submission. The campaign automation engine/UI is satisfying to work with and supplies all functionality one would need. Cost for this tool is very competitive as well. You aren't charge for storage of images or any of the "extras" but only for the quantity of emails sent. Cons I really wish there was a way to emulate Outlook (desktop) when testing email HTML/CSS. I haven't personally worked with any marketing software that can sufficiently expose all the antiquated CSS blemishes that come with Outlook desktop but a little intellisense to help highlight when you are using a class that is prohibited would be incredible. Sean O. CEO Used the software for: 3-5 years ### "ClickDimensions does not meet even basic standards as a product or company" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2020 The company is clearly focused on growing all the areas of the product, but fails to support the existing functionality. It was evident that the dependence on Microsoft is their current asset for winning business, but that will change. That's when this company will have to stand on its merits of support and product performance. I suspect they will not be successful at that time. What you have read in areas of these reviews regarding their support team and lack of knowledge, is absolutely true. We wasted countless hours re-educating their own team to only have no resolution. Pros It is closely integrated with Microsoft Dynamics. While this is a plus, it is also why ClickDimensions fails to provide great support. There is a constant challenge between the information available in CD and Dynamics and this becomes a massive hurdle in getting support. Cons Lack of consistent functionality was a major issue. We had exceptional problems with the product. It repeatedly would not perform the way expected, and working with their support teams was not at all a positive experience. We would be 'escalated' to another team repeatedly, yet no resolution. And, then we would be starting all over. They were not at all proactive about researching the issues or testing. They placed all the responsibility on the client, even though it was proven over and over again that something was not working. In our case, nearly 20% of our substantial email lists were not even being selected to send. On the Dynamics side it was definitely functioning right. Virginia G. IT Administrator Used the software for: 3-5 years ### "Email Is Main Function" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 27, 2024 Overall it does what we need it to do which is track sent emails. Pros The email part of this platform work great and delivers as promised. Email tracking and stats are a plus and needed to keep ahead of the competition. Cons The rest of the features seem like they are secondary to email function. SMS features and Marketing backend need a lot of work. Christian S. BDM CRM / CMO Used the software for: 3-5 years ### "Best in Class Marketing Automation for Dynamics 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 Clickdimensions is a very valuable solution for us. We use it to automate many of our marketing activities and launch our campaigns. The support from the Customer Success Team is good and we get immediate help if we have any problems. Pros The full native integrated Marketing Automation within Dynamics 365 is very powerful. Email Marketing, Social Media Marketing, Surveys, Events e.g.. CD updated a lot of the tools / features during the last month and now their are really nice! Cons The Segmentation and Lead Scoring Model could be updated. This are very important tools for the Marketing Automation. KC Karen C. Consultant Used the software for: 3-5 years ### "Cons offset the Pros" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 10, 2020 Last year they came up with Account reps that were suppose to provide health checks and we are still waiting on ours for 2019. Turnover is a problem. Tier 1 support is inadequately trained and other tiers are inadequately staffed and sometimes inadequately trained. We tried to work with them, we really tried, but in the end it was just too time consuming and difficult to get a stable working product. Pros Integrated with Dynamics 365. Appeared to have all the features we needed. Allowed us to consolidate our email marketing. Cons Stability issues, Support issues, Consistency issues, Accuracy issues. We spent more time working on issues than using the product. SD Sr. Database Administrator & IT Manager Sr. Database Administrator & IT Manager Used the software for: 3-5 years ### "Great product for Microsoft Dynamics 365/CRM integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2018 Full service marketing automation solution. Helped with Cvent connection. We used to have marketing software and events software databases separately . Now we have 3 in 1 solution - thanks to ClickDimentions. Pros Great customer service!!! ClickDimentions is integrated with Microsoft CRM plus we connected our event's software Cvent. It's amazing! Now, we can see our event participation, marketing communications by contact in our CRM - ALL in ONE PLACE. Highly recommend ClickDimentions! This is the full service marketing automation solution. Cons Clickdimentions has a lot of updates. We had a few glitches last year, but it got fixed and works fine. Skott M. Director of Marketing & Creative Services Used the software for: Less than 1 year ### "Less than adequate " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 28, 2019 I’m very disappointed and feel Microsoft oversold the product and it’s ability to meet our needs. Pros The only upside to this software is the direct integration into Microsoft dynamics. Of course, it is only good if you’re currently using Microsoft The only upside to this software is the direct integration into Microsoft dynamics. Of course, this is only good if you’re currently using Microsoft as your CRM S your CRM. Even better is a clunky connector with many limitations . Cons The software has a steep Steep learning curve And it’s not as intuitive as other marketing automation software. In a high output Department efficiency is key. Setting up a string of communications with accompanying lading pages should not consume more than an hour depending on the number of emails This software is at best double the time to implement a similar campaign as competitors. HO Head Of Marketing Head Of Marketing Used the software for: 1-3 years ### "Dynamics automations continuously fails and support staff is " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2018 Pros The pros is that it's the lowest cost solution for native integration with Microsoft Dynamics Cons At first, ClickDimensions seemed like a great software for the price. However, once you open the hood and start using the software, you will find issues with different parts of the system. We have worked with support for over a year now and all we don't receive any resolutions. We keep hearing that it's a "known bug that our development is working to resolve with Urgency" but there doesn't seem to be much urgency. So now we pay for features that don't necessarily work (automations). PM Project Manager Project Manager Used the software for: 1-3 years ### "Seamless symbiosis within Dynamics 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 Pros Delivers what is desired - content creation and automation Part of Microsoft 365 (as an App into Microsoft Dynamics 365 for Sales) Replaces proprietary solutions like Mailchimp, Typeforms etc. Sweet ratio price/added value Amazing informational ecosystem - you can read and watch everything about ClickDimensions Cons Bit longer learning curve At this time not fully turned on new UI [View all Reviews](https://www.capterra.com/p/120911/ClickDimensions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.