--- title: "ClickDimensions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickDimensions Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/120911/ClickDimensions/" page_type: "product" language: "en" --- # ClickDimensions Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClickDimensions ## What is ClickDimensions? Founded in 2010, ClickDimensions is the leading marketing platform for Microsoft Dynamics, with more than 3,700 customers around the globe and a partner network that spans 76 countries today. As The Marketing Cloud for Microsoft Dynamics, ClickDimensions is redefining how marketers work and attain results with the only unified marketing technology, analytics and services platform in the market all made exclusively for and natively built within Dynamics. ## What is ClickDimensions used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 55% Neutral 26% Negative 19% Starting price $499 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickDimensions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.clickdimensions.com/&name=ClickDimensions) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickDimensions 3.6 (31) VS. [4.6 (909)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $499 Flat Rate, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (31) Ease Of Use 4.5 (15,779) Value For Money 3.5 (25) Value For Money 4.7 (12,233) Customer Service 3.4 (26) Customer Service 4.8 (10,712) ## ClickDimensions alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (1,000)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,320)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about ClickDimensions Overview ### Which roles and teams benefit most from ClickDimensions? ClickDimensions is most used by marketing teams, communications specialists, and digital marketing leaders who need to automate campaigns, manage email outreach, and track lead engagement inside CRM. Business systems analysts, IT administrators, and applications directors support integrations and data flow, while executives and customer experience leaders use reporting to monitor pipeline performance and customer journeys. Answer based on 28 reviews Overview ### What company size and specific industries is ClickDimensions built for? ClickDimensions is designed for marketing teams of small, mid-size, and enterprise companies that use Microsoft Dynamics CRM. It fits a wide range of industries rather than a single sector, especially organizations focused on lead generation, sales support, and revenue growth through marketing automation. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of ClickDimensions? ClickDimensions offers email marketing, marketing automation, and lead scoring, along with CRM integration, lead management, and sales pipeline management. It also includes landing pages and web forms, autoresponders, drip campaigns, A/B testing, reporting and analytics, website visitor tracking, and CAN-SPAM compliance. Pricing ### How much does it cost and what fees or limitations are included? ClickDimensions starts at $499 per month for the Basic plan, with Business at $699 and Premier at $1,299. Each plan requires a 12-month annual commitment paid in advance. Reviews call it the lowest-cost native Microsoft Dynamics integration and a strong value for Dynamics users, though some note feature gaps. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does ClickDimensions integrate with? ClickDimensions integrates with Dynamics 365. Reviewer feedback consistently points to Dynamics 365 as the key connected platform, with the integration used to link marketing automation and email tracking directly to the CRM environment. No other third-party tools or platforms are identified in the provided reviewer mentions. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does ClickDimensions offer? ClickDimensions provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing for feature and setup review. Answer based on 3 reviews Getting Started and Support ### What customer support options does ClickDimensions offer? ClickDimensions provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe helpful, very good service, while others report slow email back-and-forth, limited chat, repeated escalations, and workarounds instead of clear fixes. Answer based on 4 reviews Ease of use ### Is ClickDimensions easy to use? ClickDimensions works well for basic email marketing inside Dynamics, but ease of use is mixed. Marketing teams like the drag-and-drop builder and familiar CRM-based workflow, while some users find the interface clunky, the learning curve steeper than expected, and campaign setup slower when building more complex automation or landing pages. Answer based on 11 reviews ## Features AI summary Based on 20,387 Email Marketing reviews According to Capterra reviewers, these are the Email Marketing features buyers prioritize most when evaluating a solution: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**44%**) - **Campaign Analytics** (**40%**) ClickDimensions includes other Email Marketing capabilities that reviewers also consider important, such as **Mobile Optimization** (**42%**) and **Contact Management** (**40%**). Together, these features help businesses create emails that display well across devices, keep customer data organized, and support more relevant outreach, providing teams with better visibility into contacts and more consistent campaign execution. Mobile Optimization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users Contact Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Lead Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Lead Qualification 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors List Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists ClickDimensions 28 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Insurance Industry: Intended to be used by insurers - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Pipeline Management: Pipeline view and tracking lead status - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 3.5 (31) 3.5 Based on 31 reviews ## Pricing Value for money 3.5 (25) [View pricing plan details](https://www.capterra.com/p/120911/ClickDimensions/pricing/) Basic $499.00 Flat Rate,Per Month It includes: - Email Marketing - Email Volume Starting at 50000 Per Year - Image Storage 400 MB - Inbox Previews at 25 Per Month - Marketing Calendar - Social Marketing - Subscription Management - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Business $699.00 Flat Rate,Per Month It includes: - 1 GB Image Storage - Campaign Automation - Email Marketing - Email Volume Starting at 200000 Per Year - Event Management - Inbox Previews at 50 Per Month - Landing Pages - Lead Scoring - Marketing Calendar - SMS Messaging - Social Marketing - Subscription Management - Surveys - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Premier $1,299 Flat Rate,Per Month It includes: - 2gb Image Storage - Campaign Automation - Email Marketing - Email Volume Starting at 400000 Per Year - Event Management - Inbox Previews at 100 Per Month - Intelligent Dashboard - Landing Pages - Lead Scoring - Marketing Calendar - SMS Messaging - Social Marketing - Subscription Management - Surveys - Unlimited Contacts - Unlimited Users - Web Forms - Web Intelligence Value for money 3.5 (25) 3.5 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (26) 3.4 Based on 26 reviews ## User reviews Overall rating 3.6 Based on 31 reviews Filter by rating 5(11) 4(6) 3(8) 2(2) 1(4) Mentioned topic Sorted by most recent Virginia G. IT Administrator Insurance ### "Email Is Main Function" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 5, 2023 Overall it does what we need it to do which is track sent emails. Pros The email part of this platform work great and delivers as promised. Email tracking and stats are a plus and needed to keep ahead of the competition. Cons The rest of the features seem like they are secondary to email function. SMS features and Marketing backend need a lot of work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christian S. BDM CRM / CMO Computer Software ### "Best in Class Marketing Automation for Dynamics 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2021 Clickdimensions is a very valuable solution for us. We use it to automate many of our marketing activities and launch our campaigns. The support from the Customer Success Team is good and we get immediate help if we have any problems. Pros The full native integrated Marketing Automation within Dynamics 365 is very powerful. Email Marketing, Social Media Marketing, Surveys, Events e.g.. CD updated a lot of the tools / features during the last month and now their are really nice! Cons The Segmentation and Lead Scoring Model could be updated. This are very important tools for the Marketing Automation. Reasons for choosing ClickDimensions Performance, Price/performance ratio, Innovation, Social Media Marketing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tyler S. Marketing and Sales Specialist Electrical/Electronic Manufacturing ### "ClickDimensions Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 9, 2020 It is a really in-depth Marketing Automation solutions that has plenty of features that I haven't always seen from other similar platforms. On top of landing pages, emails, social media which almost everyone has, they include surveys, text campaigns, really in-depth analytics, and more. It has it slight differences from other CRM's I've used, but I enjoy it. Pros I love the different ways you can go about building emails and landing pages, you basically don't need to know coding to build a high-quality email or landing page! Cons I wish there was an option, like Hubspot has, that you can build a pop-up form and simply enter what URL you want it to show up on and just like that you have a form. Everything on ClickDimensions requires an embed code and that's it. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Company already had Dynamics, so we started using ClickDimensions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Melissa N. Digital MArketing Executive Computer & Network Security ### "Too many issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 10, 2020 Not the best emailing tool Pros Click Dimensions is quite intuitive and easy to use Cons But we're having a lot of issues (too many) that involves our dev team to spend time on it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jesse G. Customer Experience Manager Management Consulting ### "Not the Most Intuitive Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 12, 2020 We use it for a variety of features, I use it specifically for voice of the customer emails. Pros Once I got the foundation for the software figured out, I was able to move along quicker in some surveying that I was trying to do with customers. Cons I didn't feel like it was very intuitive. I received a crash course from a coworker and had to go back several times to ask questions about features that I feel should have been more obvious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Sean O. CEO Marketing and Advertising ### "ClickDimensions does not meet even basic standards as a product or company" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 10, 2020 The company is clearly focused on growing all the areas of the product, but fails to support the existing functionality. It was evident that the dependence on Microsoft is their current asset for winning business, but that will change. That's when this company will have to stand on its merits of support and product performance. I suspect they will not be successful at that time. What you have read in areas of these reviews regarding their support team and lack of knowledge, is absolutely true. We wasted countless hours re-educating their own team to only have no resolution. Pros It is closely integrated with Microsoft Dynamics. While this is a plus, it is also why ClickDimensions fails to provide great support. There is a constant challenge between the information available in CD and Dynamics and this becomes a massive hurdle in getting support. Cons Lack of consistent functionality was a major issue. We had exceptional problems with the product. It repeatedly would not perform the way expected, and working with their support teams was not at all a positive experience. We would be 'escalated' to another team repeatedly, yet no resolution. And, then we would be starting all over. They were not at all proactive about researching the issues or testing. They placed all the responsibility on the client, even though it was proven over and over again that something was not working. In our case, nearly 20% of our substantial email lists were not even being selected to send. On the Dynamics side it was definitely functioning right. Reasons for choosing ClickDimensions Integration with Microsoft Dynamics and development team directive at client location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Consultant Information Technology and Services ### "Cons offset the Pros" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 6, 2020 Last year they came up with Account reps that were suppose to provide health checks and we are still waiting on ours for 2019. Turnover is a problem. Tier 1 support is inadequately trained and other tiers are inadequately staffed and sometimes inadequately trained. We tried to work with them, we really tried, but in the end it was just too time consuming and difficult to get a stable working product. Pros Integrated with Dynamics 365. Appeared to have all the features we needed. Allowed us to consolidate our email marketing. Cons Stability issues, Support issues, Consistency issues, Accuracy issues. We spent more time working on issues than using the product. Switched from [iContact](https://www.capterra.com/p/221118/iContact/) Integration with Dynamics 365. We don't recommend anyone else base their decision on this factor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kamil B. Project Manager Information Technology and Services ### "Seamless symbiosis within Dynamics 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2019 Pros Delivers what is desired - content creation and automation Part of Microsoft 365 (as an App into Microsoft Dynamics 365 for Sales) Replaces proprietary solutions like Mailchimp, Typeforms etc. Sweet ratio price/added value Amazing informational ecosystem - you can read and watch everything about ClickDimensions Cons Bit longer learning curve At this time not fully turned on new UI Reasons for choosing ClickDimensions ClickDimensions is lush! More intuitive, more mature, fits to your hands once you choose it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ty C. Lead Business System Analyst Paper & Forest Products ### "Very powerful marketing automation tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2019 My overall experience with this product is great. The support is surprisingly helpful and available during normal business hours. It's always a real person and they can always get your sorted out quick if you have an issue. At their price point there really isn't any reason not to at least try it and see what you can get out of it. Pros I have used this tool for a very long time and seen it evolve and consistently improve over the years. I personally love the forms provided by this suite. They are very easy to customize for other uses besides a contact/lead submission. The campaign automation engine/UI is satisfying to work with and supplies all functionality one would need. Cost for this tool is very competitive as well. You aren't charge for storage of images or any of the "extras" but only for the quantity of emails sent. Cons I really wish there was a way to emulate Outlook (desktop) when testing email HTML/CSS. I haven't personally worked with any marketing software that can sufficiently expose all the antiquated CSS blemishes that come with Outlook desktop but a little intellisense to help highlight when you are using a class that is prohibited would be incredible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Automotive division director - incadea Computer Software ### "Mail tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 11, 2019 For my purpose it is good tool and i have no issues with it. Pros I like how it is integrated into Dynamics CRM, without any click to another application I can do all. Cons I miss sometimes more powerfull templates and some features from other similar applications like kentico automation etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120911/ClickDimensions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Mailchimp vs ClickDimensions](https://www.capterra.com/compare/110228-120911/MailChimp-vs-ClickDimensions)