Who Uses This Software?

Marketers using Microsoft Dynamics CRM who want to streamline their marketing efforts, generate leads, drive sales, and increase revenue can benefit from ClickDimensions.


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $375.00/month
  • Pricing Details
    Based on annual email volume. Unlimited users.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ClickDimensions
  • www.clickdimensions.com/
  • Founded 2010
  • United States

About ClickDimensions

ClickDimensions is a software-as-a-service marketing automation solution that adds email marketing, web intelligence, nurture programs, lead scoring, event management, campaign tracking, and form and survey capture functionality to Microsoft Dynamics CRM. Using ClickDimensions, your organization will be able to discover who is interested in your products and services, quantify your prospects level of interest, prioritize leads and opportunities, and take the right actions at the right time.


ClickDimensions Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

ClickDimensions Reviews Recently Reviewed!


Solid Marketing Platform for Dynamics CRM

Dec 05, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ClickDimensions is completely integrated with Microsoft Dynamics CRM, so if you use Dynamics, this marketing platform is a great fit. It is also fairly easy to use and has a good amount of features that a marketing team can benefit from. For the money, ClickDimensions is a tremendous value to a company using Dynamics CRM.

Cons: ClickDimensions is only compatible with Microsoft Dynamics CRM, so if you end up moving to a different CRM application, you won't be able to use ClickDimensions for your marketing functions. Although ClickDimensions provides all of the necessary marketing features our company needs, they are somewhat limited on their features compared to other marketing platforms.

Overall: We use ClickDimensions for our marketing platform within our Microsoft Dynamics CRM system. We utilize the email campaigns, posted forms, page visit tracking, surveys, and other marketing-based features within our CRM application. Overall, ClickDimensions is a very solid platform that is easy to implement and use. The drawbacks to the application are minimal for our organization, although we can see how these issues could affect other companies that use ClickDimensions. Our experience with ClickDimensions has been mostly positive, though.

Recommendations to other buyers: If you are needing a very sophisticated marketing platform, then ClickDimensions might not be the right solution. ClickDimensions does a very good job with the features it does provide, which have been perfect for our organization. Overall, we have had a positive experience with ClickDimensions and would recommend this marketing application for most Dynamics CRM customers.

Some intuitive features, others require extensive training.

Jul 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: -I like the form feature. The capability to create forms and capture and map information directly into our CRM makes collecting leads very simple.

-Email template builder is decent and has good personalization options that can be pulled from CRM fields.

-Campaign automation builder has great potential and currently has many great uses for sending out automated emails to clients or potential clients.

Cons: -Drag and drop landing page builder is not equipped to make sites mobile responsive. Only way to make mobile responsive is to build your own site in HTML and upload into CD.

-Uploading images and CSS/JS/etc code to build your own HTML page is a pain. Have to go through other builders to accomplish the upload. There is not one location outside of a builder to achieve this.

-Domains are not secure through CD unless you use the ClickDimensions domain name. This means that any landing pages that I build with forms for customers to fill out, there is no secure icon in the URL bar and they are not secure. Even if we use a purchased domain name that would otherwise be secure. This leaves me feeling that users will not fill out our forms because they do not want to put their personal information on an unsecured form/page.

-Lots of small technical glitches.

Great product for Microsoft Dynamics 365/CRM integration

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service!!! ClickDimentions is integrated with Microsoft CRM plus we connected our event's software Cvent. It's amazing! Now, we can see our event participation, marketing communications by contact in our CRM - ALL in ONE PLACE. Highly recommend ClickDimentions! This is the full service marketing automation solution.

Cons: Clickdimentions has a lot of updates. We had a few glitches last year, but it got fixed and works fine.

Overall: Full service marketing automation solution. Helped with Cvent connection. We used to have marketing software and events software databases separately . Now we have 3 in 1 solution - thanks to ClickDimentions.

Painful Customer support

Mar 26, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is better than sending emails through Outlook but only marginally. I do like the to see the click rates and who has opened the email.

Cons: The thing I like the least about this software is their customer support. Support is stateside but in this case that does not make it better. ClickDimensions does not have phone support, and their chat support is very limited. Their customer support is the painful process of sending an email back and forth, often answering the same questions for them multiple times. Two or three hours can go by between responses even though you responded to their question just moments after they sent you the email. It would not be that bad if they stayed on the ticket and responded immediately, but they don't.

Overall: We use ClickDimensions to send out service bulletins, new technology announcements, invitations etc.

Awesome marketing automation for Dynamics

Mar 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a ton of useful tools that come with this automation tool that lives right inside Dynamics. Son many, that we didn't properly utilize all of them. One of my favorites was the ability to create email templates and nurtures series that any CRM user could send to a contact.

Cons: For us, we had too many compatibility issues between Click Dimensions and CRM. Led to a lot of hours logged with support trying to figure out why things weren't working. It eventually became too much of an issue. Also, I wanted an email automation tool where I could easily loop nurtures without having to create a custom workflow in CRM.

Overall: Good experience, very good support, and great tools. Also, the value was better compared to some of the alternatives.

Integration into Microsoft Dynamics is what saves it

Apr 09, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The drag and drop editor is easy to use and mostly intuitive.

Cons: The interface is clunky, the landing pages look outdated and the campaign "automation" is often riddled with bugs and doesn't end up being very automated.

Click Dimensions has good and bad points

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: They do have an easy to use drag and drop builder to build your emails, making it easy to get started and to get something out the door.

Cons: Much of the navigation feels "clunky" and not user-intuitive. Also there are some problems with the code that is generated if you switch from drag and drop to the freestyle design mode, causing some layout problems with delivered emails in some clients.

Does not work as described

Dec 09, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Somewhat easy to use, able to use HTML or WYSWYG to create campaigns

Cons: Many features don't work properly and customer support just gives workarounds

Overall: Use CD as our email marketing software

Click Dimensions has many great features, but lacking in other areas

Sep 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to use one of Click Dimension's drag and drop builders to get an email started. There are also great resources online for help and support. It also works well with our database system, Ramco.

Cons: For one, the code generated by the application does not work for major email clients such as Outlook-- so you have to go in and hand-code portions of your layout, such as alignment and spacing. Also the interface is a little clunky -- I have worked with others that are cleaner and easier to use.

Great integration with Microsoft Dynamics

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is built directly in Dynamics CRM so that I don't have to learn a new user interface just to handle the marketing for our business.

Cons: I don't have anything bad to say. It is a great product and will continue using it for a long time.

Overall: Better insights into marketing effectiveness

Integration to CRM great, functionality not so great

Jan 28, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The native integration to our CRM is great for list management and tracking of email stats for contacts.

Cons: The design features are limited unless you can write in code. There was a new email designer released, but still not very advanced.

Dynamics automations continuously fails and support staff is

Nov 06, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The pros is that it's the lowest cost solution for native integration with Microsoft Dynamics

Cons: At first, ClickDimensions seemed like a great software for the price. However, once you open the hood and start using the software, you will find issues with different parts of the system. We have worked with support for over a year now and all we don't receive any resolutions. We keep hearing that it's a "known bug that our development is working to resolve with Urgency" but there doesn't seem to be much urgency.

So now we pay for features that don't necessarily work (automations).

Easy to use marketing automation solution

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Developing Landing Pages, Email Sends, Forms, and Surveys without HTML Knowledge. It can be used with code knowledge or without making it a super easy interface to work in.

Integrates flawlessly with Outlook and Microsoft Dynamics CRM Versions 2011-Current.

ClickDimensions offers a free certification for deployment in a 3 class, online webinar & test. Great way to learn Microsoft CRM capabilities and the software itself.

Cons: Survey functionality is not as robust as other platforms such as Qualtrics.

Only integrates with Microsoft Dynamics.

Overall: ClickDimensions is great for companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

Recommendations to other buyers: If you get Dynamics CRM, this is a no-brainer

Easy integrated email sending

Jul 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It integrates with CRM to make it easy to send emails to customers or prospects. The templates are also easy to edit and use--designs are basic, but they get the job done.

Cons: The click data isn't great, it's just basic data for opens, unique clicks, etc. The lists also don't self-clean, so you'll keep bouncing the same emails.

Old school eDM platform

Mar 19, 2019
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Relatively comprehensive features available, however useful features are either buried or diminished through poor UX

Cons: Poor UX and sometimes convoluted workflows. It's not as straightforward to use as other online platforms.

Click Dimension Review

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was using CD for the first time and also doing marketing activity for the first time, this product is very user friendly, just play around with it a little bit and you can do great campaigns. Thanks CD :-)

Vendor Response

by ClickDimensions on February 09, 2017

Thanks for the feedback Aparna! We're so glad you are creating great marketing campaigns using ClickDImensions. Happy marketing!

Best Marketing Automation software for Microsoft Dynamics CRM

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Click Dimensions is by far the best marketing automation software for Microsoft Dynamics CRM. It integrates seamlessly with Dynamics making the combination a power packed marketing tool. Besides, the sales and customer support from Click Dimensions is very good. It is a pleasure working with them.

Software with a great capabilities, however, difficult to use

Apr 09, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Here is what I like:

- the options in email editing

- nurturing campaigns

- connection to CRM dynamics and other platforms (such as SMS)

Cons: It is sometimes too difficult to use. Moreover, AB testing doesn't allow you to test body of the email, just a subject line - it makes testing more difficult.