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Starboard Suite is the premier reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.
Provider
Starboard Suite
Located In
United States
Foundation
1997
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online, Webinars, Videos
Support
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support
Starboard Suite is designed specifically for passenger vessels and watersports operators. Our booking process, payment system, check-ins and reporting are optimized for your specific business needs
Content Source: Starboard Suite
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Starboard Suite Reviews
Pros
Support is excellent and very responsive. I have only just finished setting up the system, so time will tell, but overall I'm impressed.
We are very happy that we went with Starboard Suite after reviewing dozens of options. The cost, features, support and ease of use for our customers and staff has all been very positive.
The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy.
Their thorough support has made creating our perfect reservation platform a dream come true. The system is easy to operate and with our staff of crew ages 15-70 was easy to train and understand.
Cons
Sometimes navigating between the different tabs of the booking (eg: changing dates, contact info, ...) it was a bit confusing.
I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software.
The "remove from cart" button is very misleading and allows me to think I'm deleting a booking even when I'm not.
I find that this software makes it very difficult at making sure bookings have been cancelled and sometimes booked.
Most Recent Video User Review for Starboard Suite
SEE ALL VIDEO REVIEWS
It’s a good product
Eshwaran V.
"Multiple features and outstanding customer support."
Pros: Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.
Cons: Cons are slim to none as SS keeps releasing new updates and user-friendly features.
Vendor Response
"Well worth the switch"
Overall: It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.
Pros: There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.
Cons: One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.
Vendor Response
"New User Review"
Overall: Overall, i think this is a great software. For a new user, it is pretty self explanatory without a lot of training involved. However, I would like to know if there is an on line training that I could go through on my own.
Pros: The lay out is extremely user friendly and easy to read with multiple bookings and multiple excursions.
Cons: When i want to find a reservation the only way i know how is to go to reservations and search by guest name. sometimes i may not remember the guest name and the live manifest does not show me the bookings unless they are checke in.
Vendor Response
"Schooner Adventure"
Overall: Very positive.
Pros: Ease of use with ticketing. Attractive online format. Extraordinary customer service.
Cons: Not easy to incorporate html or images. Reporting is a bit cumbersome to get the data we need.
Vendor Response
"Private Day Charter Company Review of Starboard"
Overall: Absolutely excellent, I have already recommended it to several other charterers I know that use FareHarbor as I believe it is a superior product.
Pros: There are a lot of features that will allow us to grow overtime without needing to find a new alternative. We are a large ticket price company, so the BIGGEST benefit of the software/company is the pricing structure not gouging my customers.
Cons: So far I haven't found anything that I have had an issue with in general, while im sure some may exist my overall experience has been positive.
Vendor Response
