--- title: "Starboard Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Starboard Suite the right Tour Operator solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120957/Starboard-Suite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Starboard Suite 4.8 (185) [View alternatives](https://www.capterra.com/p/120957/Starboard-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Starboard Suite Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews PF Paul F CMORecreational Facilities and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “My experience has been awesome — even I can make changes without calling for backup!“ November 5, 2025 EN Emily N Sales and promotionsRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes editing reservations can get confusing because you have to quit every time you do one.“ June 29, 2022 JS Jennifer S Co-OwnerMaritime, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer support is A+. If I have any questions I can get a quick answer via live chat or a response the next day by email.“ July 3, 2023 GF Genesis F tour coordinatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Our business has a lot of moving parts and Starboard Suite makes it easy to communicate details company-wide.“ February 28, 2023 ON Osama N Marketing CoordinatorEvents Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the way you can colour code all the tours and how easy it is to book different tours.“ June 6, 2023 ## Showing most helpful reviews Showing 1-25 of 185 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CMO Used the software for: Less than 1 year ### "OUTSTANDING - The Best In The Business" November 7, 2025 5.0 My experience has been awesome — even I can make changes without calling for backup! It’s simple, reliable, and built for folks who’d rather be running a boat than wrestling with a computer. Starboard Suite just makes life easier. Pros Starboard Suite has made running our fishing trips so much easier! Our customers love how simple it is to book online, pick their dates, and pay right on our website. Everything stays organized — passenger lists, payments, and schedules — all in one place. It saves us a ton of time and helps our crew focus on what we do best… taking people fishing on the GulfStar Endurance! Cons What I liked least about Starboard Suite: Can’t say there’s much to gripe about — and believe me, if there was, I’d find it. The system runs tight, smooth, and steady. It’s like having a good deckhand — does its job, doesn’t talk back, and keeps the operation running clean. Review Source R Reviewer Boat Captain Used the software for: Less than 1 year ### "Easy to use" September 5, 2018 5.0 Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners. Pros I’m able to view and adjust multiple options while dealing with customers. Cons The only think I don’t like about Starboard is that it logs me out, but it’s not a con....it’s a security feature and it’s really beneficial. Review Source R Reviewer Captain Used the software for: Less than 1 year ### "Alright, but definitely could use updates " September 20, 2016 3.0 I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees. Pros It is easy to use Cons As I said before it is too basic Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Grateful to Starboard Suite for streamlining our operations!" October 30, 2019 4.0 We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee. Pros The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service. Cons If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly. Review Source Isabella J. Operations Manager Used the software for: Less than 1 year ### "Outstanding Platform & Customer Service" March 10, 2023 5.0 Our overall experience has been a breeze! Starboard has opened up a wealth of new features that our previous platform didn't offer. We are excited to begin our season with Starboard Suite! Pros We recently transitioned to Starboard Suite from a different platform and the first pro I noticed was their exceptional customer service! The team is extremely responsive and is able to solve any problem with ease. The deployment of the platform was seamless and I was able to quickly and easily get myself up to speed. Cons At this point in time, we have not found any cons with this platform. We are eager to get out 2023 season going to learn more about that platform. Review Source R Reviewer Marine Naturalist /Office Used the software for: 1-3 years ### "Well worth the switch" July 30, 2020 5.0 It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us. Pros There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business. Cons One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up. Review Source R Reviewer Office Administrator Used the software for: 1-3 years ### "Schooner Adventure" December 7, 2022 5.0 Very positive. Pros Ease of use with ticketing. Attractive online format. Extraordinary customer service. Cons Not easy to incorporate html or images. Reporting is a bit cumbersome to get the data we need. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Private Day Charter Company Review of Starboard" October 29, 2021 5.0 Absolutely excellent, I have already recommended it to several other charterers I know that use FareHarbor as I believe it is a superior product. Pros There are a lot of features that will allow us to grow overtime without needing to find a new alternative. We are a large ticket price company, so the BIGGEST benefit of the software/company is the pricing structure not gouging my customers. Cons So far I haven't found anything that I have had an issue with in general, while im sure some may exist my overall experience has been positive. Review Source R Reviewer Youth Coordinator Used the software for: Less than 1 year ### "Best Replacement Software Ever!!" October 30, 2019 5.0 We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive. Pros Ease of use, Functionality, easy to follow navigation, reporting Cons the ability to be able to email right from the program with our own email address instead of a standard starboard one. Review Source R Reviewer Naturalist Used the software for: Less than 1 year ### "A welcome addition to the online booking platform space!" November 1, 2019 5.0 Honestly the ease of guest check in has to be the biggest benefit. Overall the time saved and smoothness of our checking in process is purely down to the starboard system. Made office life so much easier! Pros The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy. Customer service was 5 star! Loved how the sign in messages used maritime lingo-fun touch! Cons We definitely had minor issues here and there, but they always got resolved quickly! Review Source R Reviewer Reservations agent Used the software for: Less than 1 year ### "Very easy to use" June 21, 2022 5.0 Pros My coworkers and I had a short tutorial on how to use starboard and we haven't had any issues since! Cons You have to remove items without saving them in order to interact with the schedule Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Fantastic Reservation System Software" January 25, 2021 5.0 We are very happy that we went with Starboard Suite after reviewing dozens of options. The cost, features, support and ease of use for our customers and staff has all been very positive. Pros The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well. Cons Some functions are not completely intuitive for someone who isn't highly technologically minded to access. They are there and actually easy to use, but sometimes I need to be pointed in the right direction. Luckily the support is there to do that quickly. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Incredible Customer Support" December 17, 2016 5.0 The team at Starboard Suite does a phenomenal job responding to inquiries and making schedule adjustments for us and does so extremely quickly. This is great for us when we want to make pricing changes, add new locations, or offer specials. The software is easy to use and the functionality is great for our customers. We shopped around quite a bit and not only was Starboard Suite an incredible deal, they were also the easiest to communicate with and had by far the best customer service. If you are shopping for a scheduling software to use, look no further. These guys are the best! Pros Ease of use. A lot of features. Cons I would like to be able to make mass changes to mass event adds that I had done in the past. Review Source R Reviewer Reservationist Used the software for: Less than 1 year ### "Best System for Tourism " July 1, 2020 5.0 The training day was very helpful and the staff is pretty much always available to answer questions or help identify problems. Pros This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy. Cons It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system. Review Source R Reviewer Marine Naturalist Used the software for: Less than 1 year ### "Great! " August 31, 2023 5.0 Amazing! Pros Starboard Suite is very user friendly. I appreciate how quickly I can navigate. Simple, fast and efficient. Cons I have only been using Starboard Suite for a few weeks. I don’t have anything negative feedback at this point in time. Review Source R Reviewer Reservations Agent Used the software for: Less than 1 year ### "Awesome reporting and email features" March 10, 2022 5.0 Solving long check in processes. Pros The customer support that were very willing to explain each situation. Good outcomes Cons That the "Retail" function does not communicate with the retail inventory and automatically stops sales when it is empty. Although they told me when I asked that they were going to work on that function Review Source R Reviewer Gift Store Clerk and Ticket Office Used the software for: Less than 1 year ### "All in one place" May 26, 2023 5.0 Very good. Pros I like that all of the services and charges, such as retail at the gift shop and booking wedding charters for the cruises, is all in one place Cons The con compliments what I like about it. It has many options and drop ones and navigation buttons but this can also be overwhelming at times, especially as one is learning how to use it. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Starboard is a great system and easy to learn!" May 17, 2017 5.0 The main benefit would be people not overbooking the boats which is a great relief . Starboard Suites is very organized and it is easy to find customer information when needed. Pros Starboard is very user friendly. Its easy for people to learn even if they aren't great with technology. Navigation through the site along with changing trips and such is uncomplicated and in our busy environment you need that. Whenever we have needed help or to change something it gets done right away there's no hour plus wait on the phone. All in all I would definitely recommend it to any company. Review Source R Reviewer Retail and reservation supervisor Used the software for: 1-3 years ### "Easy to use and very helpful " June 8, 2018 4.0 It helps organize and give a quick overview of the tours that are happening throughout the year at the company I work for. Pros I love how it is now colour coated so all of our tours look differently and it is easier to tell what you are looking at. Cons I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software. Review Source R Reviewer Retail and Reservations agent Used the software for: Less than 1 year ### "As a reservation agent for my company, I have found it fairly user friendly!" May 31, 2017 5.0 Pros Being able to specify which resource, tour, or location is great. It really helps narrow things down to a more manageable view and moves the process along very quickly. Cons I wish it were colour coded. Our company has hundreds of tours a week, and being able to pick a tour out more quickly would be great. I know the specification tools are useful, but even then we've narrowed from 400 tours to 80-100. Having those broken down and a little more visually defined would be amazing. As well, jumping forward to dates can be very tricky. It would be nice to have the option to see one day on the screen alone, or a whole month even. Maybe having a drop down menu with view options? Review Source R Reviewer Retail and Reservations Manager Used the software for: Less than 1 year ### "It has a number of great features that make tour scheduling easy!" June 14, 2017 4.0 Pros It is user friendly, and I like that it tracks all movements. I also appreciate the installation of the workstations, that was absolutely necessary for our operation! Cons I would like the retail portion to be better so that we could sell tours and gifts in the same program. I would also like to see the entire day on the calendar view, not a whole week at a time. Review Source R Reviewer Ex. Administrative Assistant Used the software for: Less than 1 year ### "Naples Transportation and Tours" December 6, 2019 5.0 The most helpful part is the customer service we have available to us any time we need it. The Starboard staff is helpful, patient and suggestive when you come to them with any questions, concerns or just need HELP! Pros I love having the booking numbers current at all times in one spot at your finger tips! It makes it so easy to control the numbers per tour, being able to adjust the availability per tour also! And most of all blocking out tours for Corp. Groups, that is a blessing! Cons No cons other then our own with learning the system in the middle of our busy season, but once everything clicked it was worth it. Review Source R Reviewer Guide/Captain Used the software for: Less than 1 year ### "Love the App" July 27, 2020 5.0 Great product Pros I like being able to see when I have tours and how many people with names Cons When using filter it does not keep it filtered when I come back Review Source R Reviewer Event Coordinator Used the software for: Less than 1 year ### "Short time employment- starboard review" October 31, 2022 4.0 Makes it easy to create contracts and plan events. Pros I liked that it was pretty straight forward. I was able to learn the system quickly. Cons I wish there was a feature on contracts reporting that would let you select multiple types of contracts or facilities.Also if two people are on the contract at the same there should be a feature that lets you know someone else is also currently working on it. Review Source R Reviewer Retail and reservations supervisor Used the software for: Less than 1 year ### "It will take some getting used to but it will be good when things are worked out. " May 26, 2017 4.0 Pros This software looks nice and new so it is very aesthetically pleasing. It's a good program for finding out how people have heard about our company. Cons I find that this software makes it very difficult at making sure bookings have been cancelled and sometimes booked. The "remove from cart" button is very misleading and allows me to think I'm deleting a booking even when I'm not. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.