--- title: "IntelligenceBank Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IntelligenceBank the right Digital Asset Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121110/IntelligenceBank-DAM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- IntelligenceBank 4.7 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of IntelligenceBank Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KZ Kim Z Creative Art DirectorAviation & Aerospace, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The folder management capabilities are a major benefit, allowing us to control access by making content public, department-specific, or available company-wide.“ December 22, 2025 TP Tammy P Marketing ExecutiveInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “Not as intuitive as you would think so can make it quite difficult to edit.“ December 15, 2025 KZ Kim Z Creative Art DirectorAviation & Aerospace, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Creative assets can be found either through keyword search or by browsing folders which is a huge plus for us.“ December 22, 2025 ZR Zachary R Digital Operations DirectorHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Lastly, I wish they did all-inclusive pricing with everyone receiving the same roles to upload with administrative responsibility going to a few select users. When you run a company with 7000+ people, it's hard to justify spending money for individual licenses.“ July 24, 2023 TP Tammy P Marketing ExecutiveInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “We had to do wider training sessions this year and our manager was able to help set these up.“ December 15, 2025 Sarah C Communications LeadComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “Intelligence Banks's overall UI is clunky and lacks intuitiveness.“ July 18, 2023 JM JR M Technology ConsultantNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “They have taken a lot of energy and put it into ensuring their customers are happy and successful.“ December 16, 2024 David W CTOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Migrating away from IB is painful and expensive.“ September 5, 2023 ## Showing most helpful reviews Showing 1-25 of 81 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kim Z. Creative Art Director Used the software for: 3-5 years ### "Great user friendly platform for creative assets" December 24, 2025 5.0 Great experience. Training was very detailed, took a while but they went into everything. They always answer emails right away, and they help on every question I have very fast. The customer service is wonderful. Pros Selected the IntelligenceBank Digital Asset Management (DAM) platform because of its user-friendly interface, which stood out compared to other platforms—particularly the main dashboard, which is intuitive and easy to navigate. After training, the system was very easy to use, especially when tagging assets with keywords for efficient searching. The most widely used feature for my company is the powerpoint connector which allows the employees to drag drop photos and our brand clip and assets. The folder management capabilities are a major benefit, allowing us to control access by making content public, department-specific, or available company-wide. The platform supports a wide range of file types, including JPEGs, pdfs, svgs, videos, eps, pngs.  Creative assets can be found either through keyword search or by browsing folders which is a huge plus for us. Cons No basic creative asset builder built within. Linking to project management platforms cost more money. Review Source Tammy P. Marketing Executive Used the software for: 3-5 years ### "Great software. Highly recommend." December 16, 2025 4.0 The team have been super helpful. We had to do wider training sessions this year and our manager was able to help set these up. Was super wonderful. Pros The use of approval flow - we use it as the number one source and storing for all approvals. Should we need any proof for when something was approved we can find it in there. Cons How hard it is to edit workflows/templates. Not as intuitive as you would think so can make it quite difficult to edit. Review Source Matt S. Senior multimedia producer Used the software for: Less than 1 year ### "Intelligence Bank, they give a DAM!" November 26, 2025 5.0 Intelligence Bank were much more customer focussed, their whole approach seemed to be much orientated to how their product could be customised to fit our requirements, rather than being shown a finished product we had to fit into. We leaked the whole focus on changes coming from user requests. The cost was also markedly lower than some of the other options. Pros High levels of support and customisation, everything was focussed on what we wanted to achieve with the platform, rather than how we fitted into their product. We had regular weekly calls during implementation meaning a lot of development happened quickly. Project documentation and how-to guides were well put together. The platform is highly intuitive and easy to use. The integration happened seamlessly, we migrated from a very outdated platform and were really worried, but it was all fine. Customer support was always on hand and issues resolved quickly. The DAM is used daily by the business and no issues to speak of. Good analytics and reporting tools to look at uptake of DAM and asset usage. Excellent plugins for social media management. Cons Their main office is based in Australia so scheduling calls was tricky due to time difference, but no real issue and they now have someone in the UK. Review Source Joshua L. Head of Brand and Design Used the software for: Less than 1 year ### "Grat product - we should have done this earlier" November 6, 2025 5.0 Really positive experience. Intelligence Bank worked with us to ascertain our needs and how their platform could meet them. We were guided through the set up process which kept us on track. Pros The ability to customise for our needs and the excellent customer service that worked with us through the set up. Cons Steep learning curve and it was a little overwhelming at first however this was quickly overcome thanks to the excellent support Review Source Verified Reviewer Digital Marketing Manager Used the software for: 1-3 years ### "Great flexible system" February 14, 2020 5.0 Pros We did a thorough feature requirement and vendor assessment before selecting IntelligenceBank as our Digital Asset Management system. It works with our network of dealers using SSO, is easy to setup and maintain with multiple agencies and internal teams, easy to find and search for images with the ability to crop/downsize and the ability to be used as a central image repo for our main product image database. The support team is very friendly and continues to ensure my projects and needs are met. The tool continues to evolve and excited to see where it goes from here. Cons The SSO was limited and couldn't share more than basic data, but with the new roll outs we've been able to get a solution that works better than our original idea. Review Source David W. CTO Used the software for: 1-3 years ### "You can check out any time you like but you can never leave" September 6, 2023 3.0 Pros Document versioning and persistence links. Download assets at needed size and format. Cons Poor performance. UI. Bulk download constrained to 150 files, very slow. Migrating away from IB is painful and expensive. Company charges $2k to provide FTP access to files upon exit and won’t grant S3 access. Review Source Ashley T. Club Historian Used the software for: 3-5 years ### "More than an asset management system!" July 22, 2025 5.0 It's been great. On the few occasions I have needed assistance, they support team have got straight back to me Pros The ease of setting up the home page. It easily allows me to choose the number of folders and change the folder icons to look great and easily organise the database. Cons There isn't anything I don't like about it. It's very user friendly and looks great. I highly recommend it Review Source JR M. Technology Consultant Used the software for: Less than 1 year ### "I've used a lot of DAM's and personally I love IntelligenceBank the most!" December 17, 2024 5.0 The experience has been extremely positive. We have had great success achieving all of our initial goals with IntelligenceBank. Their customer support has been extremely good as well. We really don't have any complaints about the product. It has its quirks like every other DAM I've used, but it is very powerful and reliable. We use it to store all of our media assets and we use the API in conjunction with our iOS/Android app. The CDN they use on all public share links allows the content in the app to load quickly for users all over the world. Pros \- I like the customer support. They have taken a lot of energy and put it into ensuring their customers are happy and successful. - I have also had success integrating IntelligenceBank's API to automatically share content in a mobile app (Ram Dass Be Here Now) - API was also used to do a transfer from another DAM into IntelligenceBank very quickly; we transferred the raw data of 23,000 resources with attached metadata in less than 72 hours. - They use Amazon S3 as the storage source which makes uploading and downloading a breeze. - Our team has found it to be extremely easy to use compared to the last DAM we were on. - Every day the DAM is used by our team and so far every issue has been resolved with ease. Cons If you don't have a technical person on staff to be the Administrator, you will be relying heavily on the customer success representatives to assist you during the initial first few months. This is not a knock on the platform at all, but it is very modular and there are many ways to use it. Review Source Rob C. Marketing Systems Specialist Used the software for: 3-5 years ### "Good Product" December 3, 2024 4.0 Good Product with lots of tools for small to medium size businesses Pros Ease of use and the various admin tools within Cons Lack of support for multi-language and the searching capabilities Review Source OS Omar S. Web Technology Specialist Used the software for: Less than 1 year ### "A true source of truth for all our assets. IntelegenceBank does the job!" November 20, 2023 5.0 We have had nothing but positive experience from the quick onboarding process, which we had expressed early on that we were on a tight timeline, and IntellegenceBank delivered. To the great team who supports us. We had initially tried a different DAM and had a very bad experience, they did not seem to know what they were doing over there. What a difference IntellegenceBank was! Like night and day, a vast improvement. I only wish we went with them from the start. Pros The ease of use The support we receive from the team at IntelligenceBank. They are valuable assets and treat us as partners, not really like customers. Help you come up with solutions to things you are trying to do. The interface is very user friendly. Cons Can't really think of anything, everything so far seems to be working as expected. Review Source Verified Reviewer Marketing Coordinator Used the software for: Less than 1 year ### "Our solution to disorganization" February 13, 2020 5.0 IntelligenceBank has allowed us to get a better grip on what we have to use and help organize creatives to see what we can create next. Pros IntelligenceBank is the best software for organizing a wide variety of assets and information in a way that makes sense to our users. Cons The Print UI plugin has given us the most problems with getting our whole company to use IntelligenceBank. Review Source R Reviewer ### "Excellent value " May 17, 2017 5.0 I am an Adobe CC user and I really like the integration with Adobe Bridge. Being able to add meta data via Bridge is a huge help. Many of our files were previously tagged with information and not having to duplicate that information is huge. I cant really find anything to dislike. I look forward to the many upgrades that are being worked on. I am in need of a rotation component to file mark-ups. I.B. help desk is now creating one. The help desk is very attentive. Our biggest challenge is creating a single access point for all images that have been created for many years. Being able to create a single repository with existing and new meta data for searching is important. From a single access point we can now catalog over 15 years of images with global changes that dramatically reduce time and efforts. Our IB will also replace using Drop Box. We can now work more efficiently with image annotations as well as share files more efficiently. I have created D.A.M systems and Intelligence Bank has been the easiest and most intuitive. The initial launch can seem intimidating, but once you go through the tutorials it all makes sense. Plus, the Customer service is awesome. I have always received a response with the hour and always helpful.The system works well for creatives who use Adobe CC. Review Source R Reviewer Creative Manager Used the software for: 3-5 years ### "Highly customizable platform with excellent customer service" March 14, 2018 5.0 Pros Ease of use, customer service and ability to customize the DAM. IntelligenceBank delivers on all accounts. Review Source R Reviewer Marketing Leader Used the software for: 1-3 years ### "Simple to use, great customer service." May 17, 2017 5.0 The tool is fairly simple to understand and update. I also like how it can be customized to your brand (landing page, colors, menu). User friendly - the tool allows you to download the same image in different sizes and file extension. Allows previews in video. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Great IntelligenceBank DAM Software, Great Price, Best Service" September 30, 2016 5.0 I use IntelligenceBank DAM to manage images, and I like how you can tag files and save new versions. Ultimately, it saves me time, which is nice. The support is great and they are always very helpful whenever I have a question. Pros Ease of use and the support are both fantastic. Cons There's nothing significant to report. Review Source Alison H. CEO Used the software for: 1-3 years ### "Easy to use DAM" October 28, 2016 5.0 IntelligenceBank DAM has a great user interface and our global team live the system. I love how you can start small and grow. Pros Ease of use and support are both incredible. Cons We have a lot of data and as we grow this can be costly. Review Source R Reviewer Brand Adviser ### "Santos Brand Hub" August 23, 2014 5.0 Santos had a few challenges that seemed impossible to fix and or change. However, the team at intelligence bank soon convinced us that the Brand Hub was the best way to go. And they were right. We have had many challenges since we started but everything that our internal system and boundaries throw at Intelligence bank, they seem to come back with a solution that works. The continuous support is great, it is easy to know any question big or small, they are happy to guide you through, to ensure that the experience is smooth and efficient. It is a fantastic system that has provided us with a great solution to the challenges we had in the beginning. Review Source R Reviewer Transport Control Analyst Used the software for: Less than 1 year ### "Reliable Software" September 10, 2018 5.0 Pros Very easy to use software. Gets work more efficient and effective. Definitely recommended software. Cons None. Review Source R Reviewer Principal Used the software for: 3-5 years ### "The platform is great for managing creative as well as other marketing files" March 14, 2018 5.0 Pros I especially like how you can use it as a client portal to engage with customers. It's flexible and over the past 7 years, it has come a long way. They really listen to customer feedback. Review Source R Reviewer President ### "I Highly Recommend IntelligenceBank" April 4, 2014 5.0 I use IntelligenceBank for my Interior Design business - we are small, but asset rich. IntelligenceBank's DAM service is super easy to use and I like how I can easily store and categorize work in an organized fashion and email images to my clients without additional user licenses. I used to use drop box which was good, but chaotic. I highly recommend IntelligenceBank! Review Source R Reviewer Creative Director ### "IntelligenceBank Marketing helps our agency to appear professional and well organised." May 17, 2017 5.0 Shades of Green is a design agency specialising in print and online. Our clients love to have all of the creatives in one place together with history of approvals and calendar so they know which creative is due when. IntelligenceBank Marketing not only saves us admin time but also helps our agency appear more professional and well organised. Review Source Dean J. R. ### "BIG Fans of IntelligenceBank!!" May 17, 2017 5.0 Milan Direct has chosen IntelligenceBank Digital Asset Management for its ease of use and flexible workflow. IntelligenceBank has helped us to streamline processes by allowing our purchasing agents to upload furniture images and details to IntelligenceBank, which then, go through an approval process. Review Source R Reviewer ### "Great product, great support!" May 17, 2017 5.0 The product does everything you would expect and more. Follow that up with great service, support and ongoing product development that provides real value. A shining star in a competitive industry without a doubt! Well done IB Review Source Jake A. ### "IntelligenceBank is a great solution" May 17, 2017 5.0 IntelligenceBank is a great solution for storing, sharing and keeping track of customer's approvals on files, images and videos. They make our business run more efficiently. Review Source LK Lindsey K. Vice President, Client Strategy Used the software for: Less than 1 year ### "It is a real pleasure to work with the IntelligenceBank team! Their support is truly exceptional." March 14, 2018 5.0 Pros IntelligenceBank allows our team to quickly find content across documents (Word, PowerPoint & PDF) and images. Its improved the speed at which our team have put together proposals, leading to less duplicate content and ensured a quick place to find out business critical documents. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.