Schedulicity

Schedulicity


4.5 / 5
58 reviews

Who Uses This Software?

Service and Class-based businesses that operate their business via appointment book.


Average Ratings

58 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Schedulicity
  • www.schedulicity.com/
  • Founded 2009
  • United States

About Schedulicity

Experience the world's best online calendar! The most extraordinary, easy to use online scheduling solution available anywhere. Everything you need is included: easy (and free) client scheduling, mobile, email marketing, unlimited booking, classes, and much more. Your clients can even book with you from Facebook. It only takes minutes to get started! Watch your business thrive! Try it for FREE.


Schedulicity Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

Schedulicity Reviews Recently Reviewed!


Schedulicity is the Paramount of All Scheduling Apps!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Foremost--the customer service with this software is the BEST. I have used *several* other apps for my yoga studio and could (1) never get someone to respond timely (2) never get my exact questions answered. The geniuses behind this app are super fast to respond, have a great sense of humor, and are down to earth. I love that Schedulicity has multiple options for classes, services, workshops, and more. The super cost-efficient pricing is unparalleled, especially for those of us just starting out. The fact that we can use it on a computer, iPhone or Android is a plus because not all of my clients are able to download apps to their phone. I had multiple complaints with the other apps I tried--I have not had a SINGLE complaint about Schedulicity. Potential clients do not have to create a profile to view my listing--which is a huge plus for those that are wary of providing personal information online. I also love that I can do quick enroll and template email announcements without having to put much thought into the design. Importing my clients from the other apps was a snap. Let's not forget that they are able to link your social media accounts (where you have control over what gets added to your listing) without you having do try to go through the hassle of uploading things one at a time. They really have done all of the work for you!

Cons: At first, I struggled with making sure my classes didn't overlap because the calendar blocks are not as distinct and divisive as that to which I am accustomed, but it was a quick fix--plus, they give you a warning pop-up when you overlap your bookings. I blame this mostly on my own personal inability to figure out my time schedules, though!!

Overall: I'm a lawyer by day, yogini by night. I love that Schedulicity appeals to my needy and highly organized personality, as well as my insatiable desire to categorize, color-code, and organize (or reorganize) my schedule with one click. The fact that it is structured and simple to use is wonderful--I don't have an extensive background in this area, but it was easy to start and simple to manage. Customer service has ALWAYS been top-of-the-line, something else that the other apps are seriously negligent in addressing. I cannot say enough good things about this app!

Wow - that's all I can say!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features.

Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well.

The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

Cons: A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

Capterra loader

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons: I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Always right there to help.So easy to talk to the Rock stars

Mar 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most about Schedulicity is how happy my clients are that I have this technology and that my phone time is less and I am able to squeeze in another client!

Cons: I do not like the view we have from our end when booking clients (non of us do)and the Agenda View for printing off my day sheet. The Agenda View is easy to ready but when you switch to the print the agenda it is in a difference format and difficult to read.The new Advance when clients purchase or want to purchase a promo, we cannot see it in advance unless they have a minimum 45 minute appointment booked and it does not show up in the Agenda View . I schedule in 15 minute intervals. Soo no advance preparation time. I will be a surprise. So not functional enough to use with out a great deal of extra work. I wish there was a way to schedule myself with reminders of things I need to do that would be able to text me, like phone calls outside appointments or when I have to be at a class or event. We need more than one category to be listed ex. Beauty Consultant& Electrolysis at the same time. This is what I do all under 1 roof and one computer program

Overall: Phone freedom!

Fantastic, Clients Love it!

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy for my clients to use. In the years I've on my business I have tried four different schedule. All fell short on one thing or another, Schedulicity is the only one that has maintained and increased in excellence. My clients consistently report to me that they're amazed at the ease of use, even my elderly clients with limited computer experience have no trouble at all. In fact, I think it makes them feel good to be able to schedule their own appointments.

Cons: Honestly I can't even name one! I never thought I would be able to say that about a scheduling software program but they have all corners covered and should I have a question about making my business better they are always there to provide hints and tips. I just love them!

Have used for booking of appointments.

Jun 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up and easy for the customer to book, change, and cancel appointments. Provides different price points so as business expands and our account reps increase we can ramp up to a plan that allows more of our Providers (Reps) to use. Also has good features such as email marketing to maintain follow ups with customers.

Cons: In some instances it will book an appointment for a given service in a different time slot, even if it is not offered during that time of day. Example, a discount may be given if someone comes in during certain hours. However, if a returning client rebooks the same "discount type" appointment, but at a time of day when the discount is not offered, system will still book it. Slight quirk we've noticed.

Overall: Easy to use in managing appointments both from the Provider end as well as the customer end.

Click to chat w/ Mikayla

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was nervous because the click to chat response was not immediate, but when support staff from schedulicity got back to me I was so pleased! She answered my questions and then some! So friendly and so efficient!

Cons: Only that the click to chat had a longer response rate than I was use to!

Overall: The support staff was amazing. I'm doing my best to utilize all of the options schedulicity offers. I had a few questions, all of which can't be super easy to answer via chat. She did a wonderful job and really impressed me. My experience with support staff solidified my dedication to using the schedulicity software! Thank you!

Schedulicity literally transformed my business in the best way.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having an online scheduler is an absolute MUST in 2018. My favorite part is honestly the Rockstar client support. They are always efficient and helpful in explaining my questions.

Cons: That I can't use my own graphics in the emails. The templates are nice, but very limited. I would like to also have a way to see who's opened the marketing emails the way other programs do.

Overall: Online scheduling presence that syncs with my personal calendar. Receiving instant alerts when clients book as well as being able to hold appointments with a credit card, which reduces no shows to almost zero.

Don't have to think twice

Jan 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a few things I really liked about this software. I liked the fact that schedulicity allows clients to book 24 hrs a day and they make sure that the schedule fits tightly. That means that there won't be awkward gaps left in the day which as we know is so frustrating and wastes our time when we can be making money. I also like how the appointments are color coordinated for services. It makes it quick and easy to take a look at the schedule and see what clients are booked for the day. Pop Up offers are also available while clients are booking which is fun and I had not seen this before this software. Also, the monthly cost to use such a helpful software is very reasonable.

Cons: What I do not like about the software is that some of my clients had issues with booking online in the past which made me want to switch softwares to something a bit more reliable. Additionally, I think that overall the excitement of the website when booking is just not there. I want clients to feel excited when they book their appointment and the website doesn't really attract that excitement.

Schedulicity is the best scheduling program we have EVER used

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent customer service and support. They are so much fun to work with. Great manors and always super helpful. They always try to work it out no matter what it is. Really awesome team and company!!

Cons: That they are not our neighbors because we'd love to hang out with this gang. They have such good energy. I'm not talking about a few....Our experience is the same with everyone we've dealt with across the board.

Caring, thorough, great listeners, want to help

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.

Cons: The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.

Overall: I stay organized and have a way to color code various different types of calendar events.

Schedulicity is Simple Scheduling Software

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.

Cons: The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.

Overall: Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.

Better than sliced bread!!!

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used Schedulicity for my tutoring and test preparation business for almost three years. I love that I can integrate the app into my website and Facebook page. I keep my customers on my pages rather than sending them to a third party. The company is very responsive to the needs of their clients. The app if forever changing to better meet our needs. I am now able to change pricing per customer rather than just by service which is one of the suggestions that I submitted. For an extra $10 a month, you are able to add other providers on your account and you can change your plan at any time. I do not use the payment processing as I have PayPal integrated into my website. Again, I keep my customers on my website!!! Feel free to look at my website to see how I use the program, www.PromiseLearningATL.com

Pros: Ease of use, ability to customize for any business, multiple providers can be added, mobile and web interfaces, appointment notifications, integrates into my website and FB page, great customer service, always changing to better meet my needs

Cons: Payment interface is not PayPal

Great Scheduling App for Small Businesses

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I first started my small business, I was searching for scheduling apps that met my needs. I noticed other businesses using Schedulicity and decided to give it a try. It was a great choice! The interface is pretty straight forward. You are able to add client profiles easily and they send meeting reminders.

Cons: The only issue I've had with Schedulicity is my reminder emails not being sent out. Luckily, their customer service is excellent. The problem was solved the same day.

Capterra loader

Simple appointment scheduling with some perks but functionality low.

Jun 26, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.

Cons: The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. I had that difficulty until I set up the separate calendar. All this being said, I can't find a calendar that is reasonably priced that does the kind of thing I need it to do. I'm a multi-location practitioner and having to maintain separate calendars, one for each site--and consequently separate client lists is frankly time consuming. Some of my clients use both locations. I don't have two businesses, just one.

Best On-line Scheduling

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I looked at a number of options before choosing Schedulicity. It's so user friendly, affordable, and so many amazing features.

Cons: The only thing I don't like is that a client can't go in and make reoccurring appointments.

Overall: I recommend this software to all my friends who run small businesses that are service oriented.

I love this software!! It has made running my business a zillion times easier & more time efficient!

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use combined with very reasonable price. Great client interface. It's like having a receptionist without having one on my payroll

Cons: We can't see all our therapists on the same page because we have a lot of therapists--it makes it harder to see everyone's schedule all at the same time.

So good!

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Very easy to use and super intuitive. Great for anyone nervous about letting go of their paper calendars!

Cons: Sadly, it currently does not allow for the integration of a payment system. This means I one extra step for clients.

These people are rock stars!

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Their technical support is outstanding, they always respond quickly with professionalism. Open communication within the app or email helps fix issue in a fast manner. Ease of use for clients.

Pros: Quick support Frees up your time confirms appointments for you Notifications Android & Apple friendly Ease of use for clients

Cons: Cannot set up special booking times for specific clients Doesn't offer 0 minutes finish time which I feel is important

A Winning Scheduling Program

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy is to use; customer service is gets back you quickly; saves time and it's affordable

Cons: I wish my clients could go to their Schedulicity account and pay from there to my office.

Great But...

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, from booking for owner and clients, app accessibility, being searched by other looking for my service, checking out through the appointment is huge for me. Easy to use and track. Love the reports that I need and use and once again simple to follow. & so much more.

Cons: There is no option for providers such as Nail Tech to be able to pair add-ons to their services. Becuase of this one and small reason I am unable to use this system.

Overall: Everything I need is here but one small issue of the add-on choice to services.

Vendor Response

by Schedulicity on June 15, 2018

Danielle,

Thanks so much for your glowing review! I did want to let you know that we do have 'suggested services' as a feature of our Advanced Marketing Option. It will allow you to suggested up to three additional services when your clients are already booking a particular service. If you have questions about that, please send an email to support@schedulicity.com and they'll take care of you immediately.

Cheers

Customizable scheduling software that is a huge time saver!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Schedulicity is easy to learn and use, seems customizable and adaptable for nearly any industry and allows a client independence in scheduling vs tying up staff time.

Small Business stars

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for small business

Cons: Doesn't support retail

Overall: I loved schedulicity and did my clients. Super way to book an appt on the spot! Customer support was quick and speedy in response.

Recommendations to other buyers: Great company for small businesses

Although I do not use all the features offered, I appreciate the add-ons that are offered

Jan 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use and reliable, customer service is over the top awesome, love the convenience of having online booking (for me and my clients)

Really improved my show up rate

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy for customers to schedule and keep appts. Beats tracking it manually. Set Allows us to set and enforce scheduling policies

Cons: Square transaction rates are HIGH. Ability for one login to schedule multiple attendees to same event needed.

Overall: 99.9 % show rate with little effort from me!

A great option for smaller yoga studios or yoga teachers

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Schedulicity is great for me because I run classes out of my house and don't want to spend a lot on scheduling software. I can take payment, apply pass and create packages.

Cons: The software is appointment focused and I wish there would be more focus on making the class and workshop options the main focus.

Vendor Response

by Schedulicity on November 21, 2018

Jennifer,

You're in luck! We're planning on releasing a number of new Class and Workshop scheduling upgrades the 2nd week in December! You'll soon be getting waitlist functionality, online waivers for new clients, group booking, and alerts for statuses of clients accounts. If there's anything else you would like to see, please feel free to email support@schedulicity.com. I'll make sure they're looking for your input. Cheers!
Michael

Booking system

Apr 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use

Cons: Sometimes the site is hard to log into

Overall: This is very helpful for my business. I do get complaints from clients that they have trouble often with logging into the site.

Scheduler that keeps your appointments in one place

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's really simple and as a user its not just tied down to one company. For example, I have several a seminar and a Chirpractic appointment on schedulicity. Schedulicty provides the user the ability to book again, as well as change appointment time if needed. It comes with the standard add to calendar function. Overall, it gets out of the way for you to schedule exactly what you need.

Cons: There have been problems I've seen on certain websites where the embed doesn't work

My massage therapist uses Schedulicity and it makes it SO easy to see when she's open

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, shows open appointments at a glance as well as when my massage therapist is not available. Saves the endless phone calls/emails/texts of "When can I book with you?" I like the search function of finding people in my area.

Cons: I felt like the system makes you enter too many fields before you can view availability. Other than that, I really like it.

Overall: Saves me time with the whole back-and-forth, very convenient

Fantastic, easy to use, rockstar staff

Nov 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, navigation within both mobile and desktop views, has all the features needed in a sophisticated appointment software. Is scalable and fits a variety of business models. Integrates well with Square and Stripe POS.

Cons: Small feature functionality tweaks needed such as appointment requests vs simply scheduling time. Gift card with Stripe users process could be easier, however integration with Square gift cards is simple.

Overall: Multi-location, Square POS integration, Admin view ease of use between employees.

Capterra loader

Life is greater these days

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard has up to date information like my upcoming appointments with my on thr featured adding a new appointment to my calendar is easy as holding down the calendar and inputting the information its also synced to your schedulicity account on the go

Cons: Maybe the name its sort of hard to say and makes things sort of confusing when attempting to say it something less complex

Overall: Everything it has to offer

Easy online booking solution with pretty great functionality for the $$

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a straightforward way to offer seamless online booking to our customers. It was also easy to integrate into our website and social media pages. I like that you can block off certain days/time periods easily and set certain minimums and maximums. We used this for cooking classes.

Cons: They do have sort of an outdated user interface and customer experience interface, it could use an upgrade.

LOVE my experience so far - easy to use and liberal with the free features

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is awesome - I love all the online tutorial videos and the chat help.

The software is very user friendly, even for a novice like myself.

I love how customizable it is.

I love how affordable it is!

It is so simple and has been so easy to integrate into my website. I like that I have the option to add to my website one of two kinds of widgets, or just an external link to booking.

I love that it includes marketing features such as email and campaigns.

Cons: I wish that the style/colors/visual appearance of the widget was much more customizable. I also wish that the link buttons were more customizable - none of the color options match my website colors/theme.

Overall: Easy and affordable booking and payment receiving.

Great for th price

Jan 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is everything you need in a scheduling software. Love how it is mobile friendly and can integrate with social media and other payment options.

Overall: The platform is simple but all you need for appointments. For the cost, i would consider it a great value.

Very seamless and easy to use for both business and the client.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I love that there is a mobile app for both Apple and android users. My clients are also able to book multiple service at one time. Which cuts down on need to move appointments around to accommodate additional services. They also offer email marketing with templates

Cons: I currently don't have any negative things to say about schedulicity. They are cost effective and customizable.

Easy to use, Helpful support, Great price

Feb 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We moved over here from MindBody recently. The changeover was less painful than expected and within a few days we had everything in that we were able to move. The software has a simple interface and is easy to sue for both use and clients. The software is mobile friendly with widgets that you can embed in your website. Support is usually available right away and has always been helpful. Not 24/7 but really don't need it. There just are not the critical issues we were having before. This program doesn't have all the bells and whistles like Mindbody but if you don't need that and are a simpler/small business stay away from MB, this could be exactly what you need. Save money and your sanity, focus on your clients. We are very happy with were are now.

Capterra loader

Straightforward. This is simple to use

Dec 12, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that it is so easy to use. It was also very easy to set up my account. I has no technical issues and password requirements were simple.

Cons: I found the view to be lacking. It really didn't meet my needs as a professional. It is definitely a good starter program.

Overall: It allowed me to stay organized. It is so much neater than trying to write things down on a calendar.

Does the job, but not as well as supersaas

Nov 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Perfect for basic single-resource bookings. Nice automated features to fill schedule gaps and remind clients of appointments.

Cons: Limited customization and feature functionality compared to SuperSaaS, and quite a bit more expensive for comparable packages.

Overall: After trying out this software, we ultimately opted for SuperSaaS for it's flexibility and great pricing.

Not a very clear product

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It works for payments and maintains my card information. Payment options can be changed easily.

Cons: My Aerials teacher uses this app for her scheduling/payment options. It's okay, it definitely works for payment options. But I can't see how many classes I have left, how to schedule clearly, etc. There's not a lot of instructions. And the historical aspects don't show up. It's been a struggle to figure out and I have quit using it for anything other than making a payment.

Vendor Response

by Schedulicity on October 08, 2018

Good morning,

I'm sorry that you're not having a great experience using our platform. Would you mind passing along the name of the Aerials teacher that is using our software? We might then be able to understand the issues you're experiencing on your end. Also, as you haven't left your contact info, I'd love to leave mine for you to contact me at your convenience with any other concerns - michael@schedulicity.com

Best,

Michael Wilson

Scheduling Haircut

Jul 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: This is a very simple software used by my haircut salon. It is very straight forward and easy to navigate. I would highly recommend it to other companies that are wanting to simplify their scheduling processes for their customers.

Cons: I don't like how when you want to go back to change a part of your appointment Schedulicity will sometimes erase all of the appointment details. This would be a super great thing to fix that would make this software easier for the user.

Excellent!!

Jul 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Has done everything I could want in a software! I started off with a minimal amount of clientele and because of Schedulicity's Promo book filling feature I now have a significant increase of regular clients. This is only one example to the many different helpful features this program has which brought ease and control to my business! I do however expect wonderful things to keep coming, they are never not improving! I look forward to payment processing coming out soon, for that will be even more convenient, and really round out the fact that this program will have everything! (At least for my business, that is) Thank you Schedulicity!

We started off using this software on a daily basis, but have since transitioned.

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We found this software to be very efficient and helpful, but have since switched over to a more user-friendly software with the same functions.

Cons: I felt that the software could have been a little more intuitive and user-friendly especially for first time users .

Awesome

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Most of what I do can be done with the app. Awesome.

Cons: Not sure I have any yet! I have only used it for a short time, so far so good!!

Overall: Reps. was awesome! She walked me through every part of the software. She helped me identify what would work neatly for my business.

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Saves a lot of admin

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This saves us so much time and effort in scheduling appointments and organizing schedules. Customer support has been great

Cons: We have had some session timeouts and proved to be pretty annoying to clients. Support was great though and love it overall

So Helpful!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service was absolutely amazing! I had a general inquiry to which they replied within a few hours *on a Saturday.* They helped me look into a handful of options, which was well beyond the scope of their work or what I would have expected. I was very impressed by this and in the future will absolutely recommend them to friends.

Cons: N/A - Was an great experience all around!

Schedulicity is a pretty straightforward product with a good user interface.

Mar 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It was very easy to used while my Salon was using it, and it made scheduling very easy and convenient!

Cons: The interface could have been a little more streamlined in terms of graphic design - this may have improved since I last used it.

Just gets better and better!

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and help is live, at my finger tips during business hours.

Cons: Would like more flexibility in reports. But I am sure that's coming!

Overall: Best customer service! My concerns have always been addressed almost immediately and when I have made suggestions, I generally see them addressed in the next update. This program constantly updates to help work smarter and faster for its users! Great price and friendly, helpful agents!

Now requires credit card info and address

Sep 13, 2018
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I used to like the ease of scheduling to see my son's barber.

Cons: Now its asking to keep a credit card on file and to input address. We didnt have to do any of this before. I am very uncomfortable with putting this information in. It should go back to not requiring payment info or at least integrate with PayPal.

Overall: Disappointed with this change on the customer side.

Vendor Response

by Schedulicity on September 21, 2018

Hello,

If your personal info had been included in the review, I would have reached out personally with a response. Your dissatisfaction with having to enter credit card info in order to schedule an appointment is a configuration that was decided by that particular business. We offer these types of settings so that businesses can decide how they wish to secure their appointments. You may want to reach out to that specific business and let them know that you preferred their former method. I hope that helps. Best - Michael

Easy to use scheduler

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes appointment setting and cancellation easy, even for a team with multiple practitioners. Its interface is very user-friendly. It keeps past appointment information.

Cons: Nothing really -- this software does everything I need it to do!

Capterra loader

Schedulicity

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use of this product is great. Booking and rebooking appointments is simple. Searching for services I need is simple. My hairdresser uses this and it makes scheduling very easy.

Cons: I do not have a dislike about this software.

Missing a few things that I'd like but overall pretty good.

Jan 04, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to learn. It is much faster than our old software was. It's very inexpensive for what it does.

Cons: There are a few things I wish it did have like the ability for a client to pay for another client without having to do two tickets or being able to do a tip or a product without requiring it to be attached to an appointment or class.

Good, not yet great.

Nov 07, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Schedulicity has great staff and customer support! Unfortunately the appointment calendar should offer more features like add on services, packages, automatic provider notification and not just auto customer notification. An added feature that would save so much time would be room dedication for specific treatments that would eliminate the possibility of double booking a treatment. We booking appointments via the telephone the user must manually block off time in another providers schedule to avoid double booking. The email marketing and fill my book features are great tools and give value to the monthly cost.

So easy and quick to use.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very user friendly system. The feature I like best is that previous appointments populate in account and its gives you the opportunity to rebook with person you last saw!

Cons: Not many places in my area use this software which is a bit frustrating at times otherwise, it's great.

great for scheduling classes

Nov 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I started with this system a few years ago and was able to build my cooking classes. It allowed me to send invitations to upcoming events and suggested upgrades.

Great software/service

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love how easy it is to use to schedule appointments and also include information and notes with the appointments

It used to be very good

Mar 24, 2016
2/5
Overall

5 / 5
Ease of Use

1 / 5
Customer Support

Comments: It is very limited compared to other web based salon schedulers. It is expensive without warrant, and now they limit you to only 26 appointments per month, along with clients scheduling appointments that don't even show up on our end. I've been with them for 8 years, and Im happy to see that there are more options, that are priced right, and offer superior features.

Mar 08, 2018
1/5
Overall