--- title: "Perkville Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Perkville Software - reviews, pricing plans, popular comparisons to other Customer Advocacy products and more." source_url: "https://www.capterra.com/p/121217/Perkville/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Perkville Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Perkville ## What is Perkville? Customer loyalty tool that helps businesses create and manage loyalty programs, referral programs, social media campaigns, and more. ## What is Perkville used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 3% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Perkville?[Manage this product listing](https://www.g2.com/products/perkville/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Perkville 4.7 (37) VS. [4.9 (3,856)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price Contact vendor Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (37) Ease Of Use 4.9 (3,856) Value For Money 4.6 (32) Value For Money 4.9 (3,478) Customer Service 4.7 (34) Customer Service 4.9 (3,538) ## Perkville alternatives [4.9 (265)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (566)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (193)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Smile.io](https://www.capterra.com/p/169446/Smile-io/) [4.9 (67)](https://www.capterra.com/p/169446/Smile-io/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169446/Smile-io/) [View all alternatives](https://www.capterra.com/p/121217/Perkville/alternatives/) ## FAQs about Perkville Overview ### Which roles and teams benefit most from Perkville? Perkville is most used by owners, general managers, and operations leaders overseeing studios, stores, and membership-based businesses. Marketing and sales teams manage referral, rewards, and customer-retention campaigns, while member experience specialists, instructors, and event coordinators track loyalty engagement and encourage repeat visits across locations. Answer based on 37 reviews Overview ### What company size and industries is Perkville built for? Perkville is designed for small and midsize businesses, with 70% of reviewers from small businesses and Health, Wellness and Fitness representing 84%. It also serves midsize companies (19%) and enterprises (11%), including Retail (11%) and Recreational Facilities and Services (3%), primarily for customer loyalty programs. Answer based on 37 reviews Features and Usability ### What are the key features of Perkville? Perkville offers loyalty program and rewards management tools, plus referral tracking to track member-driven growth. Core features also include campaign management, loyalty cards, membership management, and point of sale (POS) support, with options designed for small businesses managing customer incentives and repeat-visit programs. Getting Started and Support ### What customer support options does Perkville offer, and how do users rate the experience? Perkville offers an FAQ/forum, knowledge base, and chat support. Users often describe the team as prompt, helpful, and able to resolve technical or points-related issues within a day or two. However, some users report delayed responses, needing to send multiple messages, and frustration when urgent problems remain unresolved. Answer based on 13 reviews ## Features AI summary Based on 1,860 Customer Advocacy reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Perkville supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to run repeat-visit programs and manage incentives for customers in one system. However, it does not offer **Third-Party Integrations**. Instead, it includes **Loyalty Cards** (**34%**), which can still help businesses track participation and encourage repeat purchases, allowing teams to build customer retention programs and reward ongoing engagement. Loyalty Program 4.9 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.9 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Loyalty Cards 4.4 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Referral Tracking 4.7 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads Campaign Management 4.4 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Membership Management 4.4 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Perkville 7 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Referral Tracking: Log and store the source of contacts/leads - Rewards Management: Strategize and implement rewards for returning customers, employees and other members --- Get Advice We can help you find the software with the features you need. Features 4.5 (37) 4.5 Based on 37 reviews ## Pricing Value for money 4.6 (32) ### Starting price Free trial available Value for money 4.6 (32) 4.6 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (34) 4.7 Based on 34 reviews ## User reviews Overall rating 4.7 Based on 37 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(6) 3(1) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful JJ Julie J. Owner Used the software for: 3-5 years ### "Our clients love Perkville!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2024 Easy. Affordable. Effective. The integration is easy. Our clients love the entire program. We find It easy to use on our end. Pros The integration between Perkille and my booking software MarianaTek is flawless. We have hundreds of clients and they LOVE Perkville and we love all the lead generations it brings us. It is simply awesome. Cons The client facing graphics etc aren't the most pretty I have seen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaeden N. Digital Marketing Manager Used the software for: 1-3 years ### "The Easiest Way To Implement Points Into Your Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 My overall experience has been nothing but positive. Whenever there was an issue I was able to get help and a solution within 24 hours. On top of that Perkville made sure to go above and beyond and prepare our new website ahead of time to be Perkville linked before we make the transition. Hands down some of the kindest people I have gotten to work and collaborate with in my time at my current position. Pros Since day 1 I have been blown away at the amount of support Perkville constantly offers. Special shoutout to \[sensitive content hidden\] for always being on standby especially at our launch when we were just figuring out the ropes ourselves. From both the customer and management perspective it is extremely easy to use and within a short span of time we were able to implement it on all levels of our company. Cons UI customizability. Would definitely be cool to see more options to customize our landing page in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Studio Owner and Yoga Teacher Used the software for: 1-3 years ### "Almost Really Great " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 October 22, 2019 Great customer service, but expensive for only having limited functions Pros The syncing with MINDBODY online, the easy to use interface Cons There is no email newsletter or text messaging function Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sandra L. Senior Marketing Director Used the software for: 1-3 years ### "Perkville is a great platform: easy to integrate, easier to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2023 Pros We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. There are a lot of self-service features/tools available but the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners. Cons Due to system limitations (on our end as well), it takes at least 20 minutes for new members to appear in the Perkville system. Ideally, this would be faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kim G. Inventory Manager Used the software for: 3-5 years ### "Perkville Program Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2023 Pros We love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business. Cons Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rob M. Marketing Manager Used the software for: 3-5 years ### "Large Fitness Club With Two Locations & Variety of Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2022 Perkville has been great for our business. We have added over 3000 new members using this program since launching in June 2020. The customer service is great. They reply promptly and generally with accuracy. Pros Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM Loyalty Building - Awarding members for checking in and using club services Bonus Earnings - Allow us to reward certain behaviours depending on the time of year New features being released - Challenges are how many consumers engage with fitness in 2022 Cons Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ron R. Director Hendrick Health Club Used the software for: 1-3 years ### "Great Member Rewards Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 The integration team was great, I have also had some tech support setting up in club challenges for slow times of the week. The support team has been very prompt Pros Perkville easily integrates into our club management software, and provides a great platform for our members to track their progress. Cons I do have to have a separate login within our app for perkville Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Member Experience Specialist Used the software for: 1-3 years ### "Perkville Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 16, 2024 Pros Perkville is a great way for our members to receive points to redeem on ancillary services/ merchandise at our facility! Cons Often times it is difficult to receive help in a timely fashion. There are often accounts that say inactive that we are not able to switch on our own and it can take days to hear back from someone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. The Rec Room F. Owner Used the software for: 3-5 years ### "Best rewards programme there is!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2024 Love it! It's been so useful as an internal rewards system and make all the points easy to track. Pros It creates loyalty among members and is used as an incentive to keep customers returning. It's value for money is unmatched. Cons I wish it integrated with the particular software I use for my business so it could do the points manually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jordan C. Executive Used the software for: 3-5 years ### "Perkville For Gyms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2021 The coolest part about Perkville is how it helps engage members with different activities at the gym. In a way it sort of gamifies their experience and adds a nice loyalty rewards to show that we as a gym want to give back for things they are doing such as sending referrals, etc. Pros Perkville is a great retention tool for our gym. We love that it incentives and rewards members for things they are already doing. I.E checking in, buying smoothies, referring friends, etc etc. Cons We have had issues with the API not syncing well at times and several members complaining that they haven't received their points over several week periods. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121217/Perkville/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Guusto vs Perkville](https://www.capterra.com/compare/121217-186209/Perkville-vs-Guusto)