# Perkville Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Perkville the right Customer Loyalty solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121217/Perkville/reviews --- Perkville 4.7 (37) [View alternatives](https://www.capterra.com/p/121217/Perkville/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Perkville Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews RR Ron R Director Hendrick Health ClubRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Perkville easily integrates into our club management software, and provides a great platform for our members to track their progress.“ August 12, 2024 MW Marissa W Sales and Marketing DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The customer support is very frustrating at times.“ March 19, 2024 RR Ron R Director Hendrick Health ClubRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The integration team was great, I have also had some tech support setting up in club challenges for slow times of the week. “ August 12, 2024 AA Anthony A General ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “User friendly with self direction including a wide variety of reward options“ December 9, 2021 EH Ellen H Digital Marketing Creative StrategistHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I like that the customer care responds in 24 hours and that it is easy to see member account details.“ February 24, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Julie J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Our clients love Perkville!" December 11, 2024 5.0 Easy. Affordable. Effective. The integration is easy. Our clients love the entire program. We find It easy to use on our end. Pros The integration between Perkille and my booking software MarianaTek is flawless. We have hundreds of clients and they LOVE Perkville and we love all the lead generations it brings us. It is simply awesome. Cons The client facing graphics etc aren't the most pretty I have seen. Review Source RR Ron R. Director Hendrick Health Club Recreational Facilities and Services Used the software for: 1-2 years ### "Great Member Rewards Software" August 12, 2024 5.0 The integration team was great, I have also had some tech support setting up in club challenges for slow times of the week. The support team has been very prompt Pros Perkville easily integrates into our club management software, and provides a great platform for our members to track their progress. Cons I do have to have a separate login within our app for perkville Review Source Stefania M. Studio Owner and Yoga Teacher Health, Wellness and Fitness Used the software for: 1-2 years ### "Almost Really Great " October 20, 2019 3.0 Great customer service, but expensive for only having limited functions Pros The syncing with MINDBODY online, the easy to use interface Cons There is no email newsletter or text messaging function Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Reason for choosing Perkville It was cheaper and synced with MINDBODY Review Source BR Brandon R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best rewards programme there is!" July 10, 2024 5.0 Love it! It's been so useful as an internal rewards system and make all the points easy to track. Pros It creates loyalty among members and is used as an incentive to keep customers returning. It's value for money is unmatched. Cons I wish it integrated with the particular software I use for my business so it could do the points manually. Review Source JN Jaeden N. Digital Marketing Manager Tobacco Used the software for: 1-2 years ### "The Easiest Way To Implement Points Into Your Business" May 14, 2024 5.0 My overall experience has been nothing but positive. Whenever there was an issue I was able to get help and a solution within 24 hours. On top of that Perkville made sure to go above and beyond and prepare our new website ahead of time to be Perkville linked before we make the transition. Hands down some of the kindest people I have gotten to work and collaborate with in my time at my current position. Pros Since day 1 I have been blown away at the amount of support Perkville constantly offers. Special shoutout to \[sensitive content hidden\] for always being on standby especially at our launch when we were just figuring out the ropes ourselves. From both the customer and management perspective it is extremely easy to use and within a short span of time we were able to implement it on all levels of our company. Cons UI customizability. Would definitely be cool to see more options to customize our landing page in the future. Reason for choosing Perkville My first meeting with \[sensitive content hidden\] was extremely welcoming and informative. Her energy and ability to answer any question I had let me know that this was a great option. Review Source SL Sandra L. Senior Marketing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Perkville is a great platform: easy to integrate, easier to use" May 18, 2023 5.0 Pros We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. There are a lot of self-service features/tools available but the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners. Cons Due to system limitations (on our end as well), it takes at least 20 minutes for new members to appear in the Perkville system. Ideally, this would be faster. Review Source SB Sarra B. Inventory Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Perkville Program Review" December 8, 2023 5.0 Pros We love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business. Cons Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing. Review Source RM Rob M. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Large Fitness Club With Two Locations & Variety of Services" June 17, 2022 5.0 Perkville has been great for our business. We have added over 3000 new members using this program since launching in June 2020. The customer service is great. They reply promptly and generally with accuracy. Pros Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM Loyalty Building - Awarding members for checking in and using club services Bonus Earnings - Allow us to reward certain behaviours depending on the time of year New features being released - Challenges are how many consumers engage with fitness in 2022 Cons Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc. Review Source MP Makenna P. Member Experience Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Perkville Review" May 14, 2024 4.0 Pros Perkville is a great way for our members to receive points to redeem on ancillary services/ merchandise at our facility! Cons Often times it is difficult to receive help in a timely fashion. There are often accounts that say inactive that we are not able to switch on our own and it can take days to hear back from someone. Review Source JC Jordan C. Executive Health, Wellness and Fitness Used the software for: 2+ years ### "Perkville For Gyms" November 23, 2021 5.0 The coolest part about Perkville is how it helps engage members with different activities at the gym. In a way it sort of gamifies their experience and adds a nice loyalty rewards to show that we as a gym want to give back for things they are doing such as sending referrals, etc. Pros Perkville is a great retention tool for our gym. We love that it incentives and rewards members for things they are already doing. I.E checking in, buying smoothies, referring friends, etc etc. Cons We have had issues with the API not syncing well at times and several members complaining that they haven't received their points over several week periods. Reason for choosing Perkville n/a Review Source JP Jeff P. GM Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitness Review" January 27, 2021 5.0 Very positive. The people at Perkville are great to work with. Pros The integration with my billing platform. Cons I had to learn a new software package and integrate it with our app. But that was really on me not Perkville. Review Source KD Kari D. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Awesome rewards program!" September 24, 2020 5.0 Our customers really enjoy it. They are able to recieve points easily for behaviors they're already engaged in. I like that it doesn't require people to download an app in order to use it. Pros I liked how easy it was to reward our customers using this software. It gameifys the customer experience. Cons The software was easy to use and I didn't have any trouble using it. I would recommend it to anyone. Review Source aB andrea B. instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Fun" December 5, 2019 5.0 Pros Bonus for doing the things we do or want to do for ourselves Cons Doesn't integrate with Corp. Enrollment to know members have points - feels like an honor system Review Source KH Kinsey H. Marketing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "We love using Perkville!" December 5, 2023 5.0 Exceptional customer service. Anytime I need program data or assistance with the platform, my rep responses immediately. Great partnership! Pros Perkville has allowed us to increase member retention and also leverage the platform for member testimonials, feedback and experiences. Cons I honeslty don't have a con for Perkville. As long as they keep innovating, I don't have an issue with their product or brand. Review Source VN Val N. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Best in Service" April 15, 2024 5.0 Pros The ability of members involvement in the facility. Cons nothing, They are great. Adding more options Review Source SG Sarah G. Manager Retail Used the software for: 2+ years ### "My guests love it!" April 12, 2023 5.0 Fantastic! Pros Ease of use, and their support team is amazing. Cons A cap on the company to redeem points for our guests per month Review Source CT Corrine T. Director of Member Experience Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Customer Service" May 16, 2024 5.0 Pros Responsiveness from Client Rep and ease of use Cons Some challenges with ironing out the process to use QR codes for our small business partnerships Review Source JR Josephine R. Store Manager Retail Used the software for: 2+ years ### "Easy Reward System" January 7, 2021 5.0 Awesome way to offer a loyalty program in our store. It sets us apart from other similar stores. It also keeps our customers loyal by rewarding them for shopping with us. Pros The software is easy to use and explain to customers. Our customers love that we have a loyalty program that rewards them for shopping. It is easy and fast for customers to register their accounts even for those that may not be as technically savvy. We are able to simply help them register with their phones in-store or explain over the phone. Customer service is quick and helpful with any issues that may arise. Cons I have not come across any cons. Any time we have a technical issue it is quickly resolved by contacting customer service. Review Source KM Karen M. manager Health, Wellness and Fitness Used the software for: 2+ years ### "easy to use " August 1, 2022 5.0 Pros Perkville integrated with our CRM. It was so easy to set up and use. Clients also loves it as they were able to view and redeem points on their own. Cons There were not any cons that i came across. we really liked the software/ Review Source CS Chris S. GENERAL MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Perkville " June 8, 2022 5.0 Have been using perkville for years now and its been great and easy to use since day one. Pros It is easy to locate and track the usage of clients. Cons In my opinion I can not say that there is anything that I dislike. Review Source DC Donyel C. Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "If you are not using this, you are missing out" January 6, 2021 5.0 My experience has been great. Members LOVE this service. A member loyalty program is a must in today's market. People want to be rewarded for behaviors and this software does that without a lot of work from your end. Pros Very easy to launch, customer service is amazing, ability to change perks if very easy. Cons I don't feel there is any thing that needs to be improved. Reason for choosing Perkville Perkville was suggested to us by several other health clubs. Perkville was already integrated with our member software so it was simple to connect and start using. Review Source MW Marissa W. Sales and Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Perkville for Gym Members" March 19, 2024 4.0 Pros Perkville is a great way to retail members and reward them for their hard work. I love that members receive points just for checking into the gym, which gives them just another incentive to come. I like that we can add/edit perks anytime we want and we can include local businesses in the rewards. Cons The customer support is very frustrating at times. I sometimes have to send multiple messages to get a response and when/if I do, it usually takes a while to hear back. Review Source DK Dalila K. Sales & Marketing Retail Used the software for: 1-2 years ### "The Pet Beastro " December 26, 2020 5.0 It has been a great asset to our business. Customers love that we have a loyalty program that rewards them for shopping with us! Anytime I have issues, I contact customer support and they usually help and resolve the issue in 1-2 business days. Definitely recommend for any small biz to use as a loyalty/rewards program! Pros I like that is easy to use for our customers and for us as administrators. We're an independent pet store and it's great to have a loyalty program we can use for our customers! Cons There are a few technicalities that we've had to work through, but contacting customer support helped solve the issues. Review Source SA Sylvia A. Owner Retail Used the software for: 2+ years ### "Customer Service " September 26, 2019 2.0 Awful Pros I liked the loyalty aspect of hang. A rewards program Cons The CUSTOMER SERVICE WAS HORRIBLE! IF YOU HAVE A PROBLEM......WELL it does not matter to perkville!!!!! We lost sales today because we could not get a response from customer service! The number goes to a voice mail and my email went unanswered for HOURS!!!! Review Source MH Merideth H. CRO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Program for Increasing Customer Retention " March 2, 2021 5.0 All around an excellent experience for both internal and external stakeholders. Pros Easy to set up and easy to customize the earning activities to what makes sense for our users. Cons I would like to see Perkville offer more in the way of customization of marketing materials as we are not a gym or studio so our messaging is a bit different than it would be for a gym member or studio goer. Makes it awkward to run referral programs when the messaging is geared for gym members only. 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