Novo Solutions

Novo Knowledge Base Software

4.5 / 5 6 reviews

Who Uses This Software?

Priced per administrator, the Novo Knowledg Base is an affordable tool that can grow with your company. Access articles through any web site. Create articles in minutes!


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Novo Solutions
  • www.novosolutions.com
  • Founded 1999
  • United States

About Novo Knowledge Base Software

The Novo Knowledge Base allows you to quickly & easily begin to capture and provide departmentally secured access to your organizational knowledge. Our easy-to-use software is an ideal solution for small or large organizations who need a central repository to store information for Customer Support, Company Intranet, Employee Training, and more. Provide faster problem resolution and 24x7 Web customer self service, reduce call volume and centralize & retain employee knowledge. Free Trial!


Novo Knowledge Base Software Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Novo Knowledge Base Software Reviews

Does what we want it to. We use it as a corporate knowledge base of IP for manufacturing design

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Management interface is OK, but the end user GUI is fine. We do not use it to its fullest potential, but it does work

Great Knowledge Base Software

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a first time user of any knowledge base software, being able to get in and immediately begin to set up then maintain my company's knowledge base was critical. Being able to create and change articles upload videos and images is a breeze with this software. The reports available helps me to see where changes need to be made and how we are performing for our staff and our customers. Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.

Review of Product

Sep 17, 2012
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.

Cons: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report.

Overall: This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do.

Vendor Response

by Novo Solutions on June 28, 2016

The Knowledge Base Article View Log (added in 2015) allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it.

I love Novo

Aug 31, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have our customers logging in with their own user names and passwords and they are loving it - I use it to track boiler support calls and to issue RGA numbers for warranty parts. I love the program.

Cons: My only concern is that my customers don't have the ability to upload their own attachments to "assets".

Overall: I would recommend this program to everyone. Its easy to use and is a great management program for what we use it for.

Installation process for Novo software

Aug 29, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: We are still in the process of getting our installation up and running but so far everything is working well. The software is very configurable and it will help us greatly that it can be partitioned so that multiple groups can use the system.

Cons: I would like to be able to export from one environment to another without having the backup and restore the db.

Overall: So far this is a great piece of software at an excellent price.

A Random Title: My Review

Aug 28, 2012
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Pros: Web-based
KB product is independent from Help Desk package
Customer Support is excellent

Cons: Search engine is horrible and is what will ultimately kill the product at our organization.
WYSIWYG editor is difficult to work with. It inserts it's own code; makes odd corrects; and it works best only with IE.
Cannot build articles based on permissions like you can with wiki apps I've seen. Why is this important? If you have an article with content for three different viewers (example: end-user content; additional content for help desk agents; even more content for tier 2 support agents) requires 3 articles instead of one.
Difficult to embedded videos that then can be sent as an e-mail message to end-users. Without going in to a lot of detail as to what that means, basically, I can make your product do what I need but not without A LOT of manual manipulation.

Overall: A KB product needs to do two things well:
(1) Support staff need to create articles quickly and easily
(2) End users need to find content quickly and easily
Unfortunately, these are Novo's two primary weaknesses.