# When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is When I Work the right Employee Scheduling solution for you? Explore 1287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of When I Work Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Stenie O Owner CEOFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well.“ March 9, 2026 AG Adem Can G Operations ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “System is not quick enough to get bookings, there are many duplication issues, views are not clear enough it does not make sense to not have the option to change what i wanna see on the schedule screen“ October 29, 2025 Jessica S AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes scheduling simple, keeps the team connected, and the mobile app adds great flexibility. While there’s minor room for improvement in notifications and reporting, it’s a reliable tool that truly streamlines workforce management.“ April 8, 2026 JR Jonathan R IT AdminHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows.“ February 25, 2026 GB Gareth B Office managerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Cost effective way of tracking our team, costs and time on sites, helping the PM's track performance and budgets.“ October 30, 2025 MY Melyssa Y ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over“ February 26, 2026 RM Rose M General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts“ February 27, 2026 Cody S Account ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Occasionally notifications can be a little delayed or easy to miss, and some features feel limited unless you’re on a higher plan.“ December 26, 2025 ## Showing most helpful reviews Showing 1-25 of 1287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenica R. Administrative Assistant Education Management Used the software for: 6-12 months ### "Saves a lot of time " January 26, 2026 5.0 Overall, it is very positive and easy to use. In my role as Executive Assistant, it has saved me a lot of time to focus more on other tasks because the repetitive tasks are already taken care of by When I Work. This tool has saved me from miscommunication and scheduling conflicts many times. Pros Since employees could clearly see their schedules in real time, the app helped reduce scheduling conflicts and miscommunication. It also saves a lot of back and forth with the employees compared to manual scheduling. It is also user-friendly. Cons The overall look could use a little updating to achieve a modern look, similar to the apps and tools we use today. Review Source Response from When I Work February 5, 2026 Hi Jenica, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review. We are happy to hear that the app has made communicating Schedules easier for your team and that it has made the Scheduling process more streamlined. I also want to think you for the feedback on our design. We are always looking for ways to improve When I Work so we love getting to know how Users would like it to be displayed. Again, the time you took to leave this incredible review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you well, Jenica! Warmly, Marcy AL Angelina L. Staffing Manager Staffing and Recruiting Used the software for: 2+ years ### "When I Work is Awesome!" April 23, 2026 5.0 I love When I Work. I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. Review Source Response from When I Work April 28, 2026 Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! VR Verified Reviewer Practice Manager Veterinary Used the software for: I used a free trial ### "When I work just didn't work for u." November 3, 2025 3.0 Pros The one thing that I did like about it was how easy it was to actually access the software. Once you are in your in that software. Cons The one things I liked the least was how jumbled the actual schedule looked once I put all people and shifts in there. Switched from [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) The price of the other became to be more than we could do. Review Source Response from When I Work November 4, 2025 Hi there, Shab here from When I Work. Thank you so much for writing us a review and giving us a try! We love to hear feedback and suggestions from our customers, as it helps us improve our product. We really appreciate you taking the time to try us out and provide us with your suggestions! Have a wonderful week! Warmly, Shab RM Rose M. General Manager Food & Beverages Used the software for: 6-12 months ### "When I work is the best" February 27, 2026 5.0 Works great I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts Pros The when I work app works great I like it because I can do my crew schedule anytime from home that way I don't have to go al the way to my store Cons Only this is like to leave nots in individual crew members schedule in stead of at the bottom this would b a great help Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) No longer using SQuare change to new pos system Review Source Response from When I Work March 3, 2026 Hi Rose, Marcy here from When I Work. Thank you so much for your feedback! We are happy to hear that When I Work is making it easier for your crew to receive and view their Schedules. Thanks again! Warmly, Marcy MS McKinley S. Operations Manager Real Estate Used the software for: Less than 6 months ### "Atlanta, GA business" March 21, 2026 4.0 I'm 30 days in using it and it only took about 3 days to get really used to it. Can't complain too muhc Pros Ease of use, team communication and time tracking (with the exception of lunch breaks not added in). I also like being able to color code it. Lastly, my employees requesting time off for entire or part time throughout the day is easy. Cons It doesn't factor in a lunch break. Most states require 30 minutes for more than 6 hours so just automatically factoring that in regardless if that actually clock out. 8 hours maybe 1 hour. Since that's normal. I don't schedule over 6 hours at this time so I haven't played with the lunch breaks. I'm sure it's simple to add just haven't looked into it. Review Source Response from When I Work March 23, 2026 Hi McKinley, Thank you so much for your feedback! We are happy to hear that you have had a positive experience with the app thus far. Please know we do offer different a few different options when it comes to breaks and scheduling specific breaks. Feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ should you have any specific questions. Thanks again! Warmly, The When I Work Team TB Tina B. Unit Coordinatore Hospital & Health Care Used the software for: 1-2 years ### "WhenIWork2" April 27, 2026 5.0 I really liked When I work. You could sort by alpha and by shifts. Not to complicated to navigate. Pros It was easy to use and sorting shifts was easy to do. staff could be sorted by shift or alphabetical by last name. Cons often the drop shift/shift swap was confusing as to where they were located in the app. Especially if you didn't do it all the time. Review Source Response from When I Work April 28, 2026 Hello, We are pleased to hear you are enjoying the ease of use when creating and sorting Shifts. We strive to make When I Work a quick tool to pick up. Thank you as well, for your feedback regarding how Shift Requests could be more straightforward. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! JS Juan S. Manager at Carwash Automotive Used the software for: 2+ years ### "Explendid Experience " April 24, 2026 5.0 I have found it very reliable using When I Work for my scheduling. It allows people to request time off or switch shifts without any issues. Pros Easy to use, it is a great way to stay on top scheduling. Great set of reminders about upcoming shifts Cons I have not found a single thing that I like the least. Overall, it has kept up with the correct adjustments since the start of our use Review Source Response from When I Work April 28, 2026 Hi there, Thank you so much for taking the time to leave this review and for this high praise. We are thrilled to hear you have had a great time with When I Work and that it has made scheduling easier for your team. Have a wonderful day! JL JoAnna L. Executive Director Sports Used the software for: Less than 6 months ### "Fantastic scheduling and time-tracking tool for single and multiple location workplaces." April 23, 2026 5.0 Awesome! This is a fantastic and affordable scheduling and time-tracking tool for single and multiple location workplaces. Pros When I Work is a great tool for schedule creation and hour tracking. It also has a feature that allows staff who are working at off-site locations to clock in and out based on where they are physically located -- so a team member has to be at a certain location to report that they are starting work. It's also great for team members to be able to see their schedule in advance, and keeps a record of when they worked at their fingertips. Also, the pricing is AMAZING. You pay by the month based on the number of staff. It's super flexible up and down. Cons I do wish there were a way to tag some classes of employees as "must clock in/out" and others can be excused. Review Source Response from When I Work April 28, 2026 Hi JoAnna, Thank you so much for this high praise and for taking the time to leave us this review. We strive to make When I Work a great experience for all users, so it is fantastic to hear that these features are making scheduling and tracking Timesheets easier for your organization. We are always looking for ways to improve, so I especially appreciate the feedback on how being able to set some Users as exempt or unnecessary for clocking in would be helpful. Have a wonderful day! AR Amy R. Accounts Coordinator Food & Beverages Used the software for: 6-12 months ### "Student staff time challenge" April 23, 2026 4.0 We do really like this system and it is steps above what we were using in the past. I feel that this has been a time saver that allows our management staff to be on the floor instead of tied to the office. Pros This has been a game changer when we schedule our 145 students staff. It is easy to change and drop shifts as well as follow absences. Cons It has some features we don't use that cause some confusion. We deal with a lot of international student staff that take a little more time learning to navigate the system. Review Source Response from When I Work April 28, 2026 Hello Amy, Thank you so much for taking the time to leave this review. It is fantastic to hear that When I Work has made Scheduling easier for a large team. I also want to thank you for letting us know that hiding some of the features you do not use would help reduce confusion for you team. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! PL Pam L. Intake Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Very useful for managing team schedules" April 23, 2026 5.0 When I Work helps me especially with schedule management in the team. At first I thought it was an extra tool, but in the end it simplifies a lot of things. Pros Very practical to organize schedules, see who is working and avoid confusion. I also like notifications that allow you to stay informed quickly of changes. For a small team, it really brings clarity. Cons Some more advanced options may be missing as needed. And sometimes schedule adjustments can take a little time if everyone doesn't update properly. Review Source Response from When I Work April 28, 2026 Hello Pam, We are very happy to hear that you are enjoying When I Work. Thank you for taking the time to leave this review and feedback. We are always improving When I Work so knowing what is important to our Users is invaluable. Have a wonderful day! TD Terry D. Sr. HRD Publishing Used the software for: 1-2 years ### "Next Gen Work App - When I Work" September 9, 2025 5.0 Overall experience with the When I Work App/platform would be a solid 5 stars based on the customer experience and ease of use of the end user, as well as the admin. Pros Ease of use and setup of the program and app for employees is minimal. We have had great customer support from the start of the RFP process. Cons The tool/app is easy to use and offers many features for a mid-size company looking to create a space for the next gen. The con would be the chat feature that everyone in the group can read, vs individual text messaging. Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) Stop supporting the platform that we used it for Review Source Response from When I Work September 10, 2025 Hello Terry, Thank you so much for taking the time to share such thoughtful feedback—we’re thrilled to hear that When I Work has been easy to set up and use, and that our support team has helpful. It’s wonderful to know the platform has been a solid fit all-around. We also appreciate your comments about the chat feature. Insights like this are invaluable as we continue improving the app to meet the needs of teams like yours. We’re grateful for your 5-star rating and for choosing When I Work. It’s an honor to support your team, and we look forward to continuing to make your workday simpler. Warm regards, The When I Work Team NL Nicky L. Store Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this App" April 4, 2025 5.0 Very easy to navigate. It makes building the weeks schedule much easier! Pros WIW is very user friendly! I love that when I am building a schedule for my store, it shows my staff and their availability. It only lets me schedule who is available and when. I also love the notifications of when there is a shift change, so i can make the changes in the staffs schedule. It’s a great app! Cons I don’t care for having to switch back and forth between the 2 Boulder stores. i wish it came up on its own. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Complications with the app and cost was going up Review Source Response from When I Work April 7, 2025 Hi Nicky, Shanyce here from When I Work. Thank you for reaching out and providing your feedback. We are happy to hear that the app is user friendly. We also appreciate your feedback on ways we can improve the app. Please don't hesitate to submit a ticket https://help.wheniwork.com/submit-a-ticket/ with us if anything comes up. Have a great day! MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Love WIW and It's Ease of Use" February 12, 2026 5.0 Overall When I Work has been a very helpful tool for our company for all of our scheduling needs. We love the different features and ease of use! Pros I really appreciate the flexibility in how you can view the schedule, especially after it’s been published. The ability to set recurring availability is a huge plus. It’s also very user-friendly when it comes to moving and editing shifts. The planning and organizational features make it easy to build and compare different schedule layouts. I like that employees can drop or split shifts, and the chat feature is very helpful for communication. Being able to add comments, lunches, and other notes directly onto shifts is another great feature too. Overall, it’s a very functional and intuitive system. Cons I don't like that when providers have time off requests, they cannot view shifts. This is a limitation as some may want to pick up shifts when they can still. Review Source Response from When I Work February 18, 2026 Hi Mallory! Kain here from the Care Team at When I Work. It's awesome to hear that we make viewing your schedule as seamless as possible. Thanks for the support and feedback, as we love hearing how we can best serve teams like yours! Please feel free to give us a shout if you have any more feedback! https://help.wheniwork.com/submit-a-ticket/ Warm regards, Kain TS Tanya S. Director of Operations Hospitality Used the software for: 2+ years ### "The best scheduling program on the market." October 30, 2025 5.0 I was introduced to When I Work five years ago and it has been a wonderful tool for all of my managers. Pros We are currently using the one I work program for all four of the hotels that I oversee. It is very easy to use and is the most effective way for us to communicate with our staff. We love that you can see if your employees have seen their schedule as well as verification of communication between team members in group chats. Staff members are able to ask for time off as well as switch shifts for clear documented communication to their managers. As a regional manager, I am able to oversee and coordinate schedules easily and remotely from anywhere in the world. This program saves us so much time and eliminates all confusion and questions that a staff member may have about their schedule. Cons We do not have any complaints or suggestions. The only issues we have ever found with. It is overall user error when staff members changed their email address or turn off their notifications and pretend to not know their schedule. Review Source Response from When I Work November 4, 2025 Hi Tanya, Shab here from When I Work. Thank you so much for your wonderful review! We are so happy to see that When I Work has saved you a lot of time and that you have been with us for 5 years! WOW! Thank you for being a part of our When I Work family! Warmly, Shab AW Adam W. Operations Manager Construction Used the software for: 6-12 months ### "When I Work is worth it" February 2, 2026 5.0 Definitely an app worth exploring for temporary work. It is easy to setup an account for newer onboarded employees. Pros The integration between employer and employee is very straight forward. We even got new employees that have had experienced between scheduled with When I work, so streamlining them into our process was extremely easy. Cons It was difficult to add depth to the tasks and scheduling. The time tracking and scheduling worked great, but detailing exactly what needed to be done was difficult to add within the app Review Source Response from When I Work February 12, 2026 Hi Adam, Thank you for taking the time to write us a review. This is Jake with When I Work. It is great to hear that you and your team have found that getting started with When I Work was a straightforward process. Our goal was to make scheduling easier, and it is nice to see this has been the experience. If you have questions about adding detail to shifts or tasks and haven't already, please feel free to reach out to our Care Team to learn more! Thanks again! Jake YA Yanina A. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### ""Reliable and Convenient, with Minor Glitches"" May 8, 2025 5.0 Overall, my experience with the When I Work app has been mostly positive. It’s made managing my schedule and communicating with my team a lot easier and more convenient. I like how everything I need—like shift details, time-off requests, and messaging—is all in one place. It helps cut down on confusion and last-minute issues. While there have been occasional glitches or delays, especially after updates, those moments are pretty rare. In general, the app is reliable, user-friendly, and a helpful tool for staying organized and on top of my work. Pros I really like using the When I Work app because it makes scheduling so much easier and more organized. I can see my shifts, request time off, and trade shifts with coworkers all in one place. The notifications keep me updated if anything changes, and I like that I can clock in and out from my phone. It’s also great for communicating with the team without needing to send a bunch of texts. Everything is clear and convenient, which saves a lot of time and stress. It just makes managing my work schedule feel simple and under control. Cons One downside of the When I Work app is that it can sometimes be slow or glitchy, especially after updates. There have been times when notifications didn’t come through or the app didn’t load properly, which can be frustrating when you need to check your schedule quickly. Also, some features—like certain reports or advanced scheduling tools—are only available to managers or on paid plans, which limits what regular employees can do. Review Source Response from When I Work July 29, 2025 Hi Yanina, Shab here from When I Work. Thank you so much for taking the time to provide us with your experience using When I Work! It's lovely to hear that notifications and clocking in and out are some of your favorite features within When I Work. Communicating with the team is important, and we are delighted to hear that our TeamTxt feature was useful to you as well! It's awesome to know that you have had a great experience using When I Work overall, and we are so glad that you are with us! Thank you again for sharing your feedback! Warmly, Shab Tomoya K. Customer Service Representative. Apparel & Fashion Used the software for: Less than 6 months ### "Easy to use and understand!" January 9, 2026 5.0 My overall experience with when i work was positive. It allowed me to see my work schedule with ease. Pros When i work was easy to use. It allowed me to even track my time so i was early for work. It allowed me to see how much time down to the minute i had left before my work shift. Cons There was nothing which i did not like about the app. It was easy to use. It gave a lot of information, including whom i was working with on any particular day. Review Source Response from When I Work January 12, 2026 Hi Tomoya, Shab here from When I Work. Thank you kindly for your feedback and experience! We love to see that you enjoyed tracking time with us and that you had a positive experience! Thank you for being with us :) Warmly, Shab NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Great scheduling tool" January 4, 2026 4.0 Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed Review Source Response from When I Work January 7, 2026 Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab VR Verified Reviewer Rentals Floor Staff Leisure, Travel & Tourism Used the software for: 6-12 months ### "My positive experience with When I Work" August 26, 2025 5.0 I would recommend "When I Work" to retail store managers as I enjoyed using it in the same industry. Pros The best thing about "When I Work" is the simplicity of the layout. It is very easy to navigate and provides a great visual with the calendar view to help stay organized. I did run into a scheduling issue where my shifts were not appearing but their customer support fixed the problem within minutes. Cons Although their customer support was great in assisting this issue, there were multiple times where my work days were not scheduled and I had to go to my managers for my shifts. Other than that issue, it is a great application. Review Source Response from When I Work August 28, 2025 Hi there, Hannah here with When I Work. Thank you so much for taking the time to review our app! We love to hear that you are enjoying the simplicity of our app! It is our goal to make scheduling and time tracking easier for our users. I'm so glad to hear that our customer care team was able to help resolve your issues. If anything else comes up, don't hesitate to reach out! All the best, Hannah MN Matthew N. Assistant Director Education Management Used the software for: 6-12 months ### "Learning Center Uses WIW" October 29, 2025 5.0 It’s been nice seeing our team collaborate and swap shifts without needing us in the middle and it’s assisted with ensuring proper hours for payroll Pros It’s easy to see and identify who is scheduled and when as well as tracking hours and managing employees. Cons The limited version only has a limited number of active users allowed. Also, it’s hard to see changes to schedules even when an accident is made. Review Source Response from When I Work November 3, 2025 Hi Matthew, Thanks for leaving us a review! It is excellent to hear that When I Work has helped make shift coverage more efficient for your team. I understand that being able to correct mistakes on a schedule is important. You can view the shift history on each shift by selecting "edit," providing greater visibility for when and by whom changes were made. Thanks again for the review, and don't hesitate to reach out to our Care Team with any questions by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Best, Jake When I Work Care Team lB laura B. Manager Hospital & Health Care Used the software for: 6-12 months ### "Happy with the system" October 29, 2025 4.0 Overall, we are happy with the product. I would encourage most organizations to use a similar system Pros It makes scheduling a large number of people less onerous, transparent and takes the pressure off my team Cons Its a lille clunky to set up. Specifically trying to differentiate between inperson and phone shifts was challenging Review Source Response from When I Work November 3, 2025 Hi Laura, Thank you so much for leaving us a review! We appreciate your feedback. I am so glad to hear that When I Work has helped make scheduling your team easier and less time-consuming. If you have any questions about setting up your schedule, please let our Care Team know! We are happy to work with you to do so. https://help.wheniwork.com/submit-a-ticket/. Thank you again for your review. Jake When I Work Care Team AC Aaron C. Owner Food & Beverages Used the software for: 1-2 years ### "Great and helpful app" October 29, 2025 5.0 Pros I like the ease and convenience of being able to create a schedule and track time for my whole team. Cons It was somewhat confusing at first to be able to figure out how to use all the features and get my team connected properly. Review Source Response from When I Work November 18, 2025 Hi Aaron, Shab here from When I Work. Thank you so much for your wonderful review! We love to see that you are enjoying the ease and convenience of using When I Work as the scheduling tool for your business. If you need any further assistance with our many features, our Customer Care team would be happy to help you out. If you can, please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We'd be delighted to assist! Thank you again for your review! Warmly, Shab BS Becky S. Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "Works for what it is needed for" April 23, 2025 5.0 Positive. I feel like this program works. We have very few issues with it. Evern when they make changes thins seems to work most of the time. Not having to deal with IT on problems is a huge plus. Pros That is functions well. Not many issues with it. Able to schedule staff effectively and notify them in a timely manner. Cons Notification, on when people pick up shifts. I am lead often and get all these notifications. I don't need to see who is picking up what on my day off. Review Source Response from When I Work April 24, 2025 Hi Becky, Dawn here from When I Work. Thank you so much for taking the time to leave such an honest and detailed review. We truly appreciate your kind words and are so happy to hear that you're able to schedule your staff effectively and notify them of their shifts in a timely manner — that’s exactly what we aim for! Regarding your comment about notifications, we’d love to take a closer look at your Alert Preferences to ensure everything is working as it should. When you have a moment, could you please submit a ticket with our Customer Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/ We’re happy to help and look forward to hearing from you! Warmly, Dawn JC Jon C. Box Office Manager Performing Arts Used the software for: 2+ years ### "When It Works, It Works" February 10, 2025 4.0 It's been useful for us for years. It works well overall but has some issues, like schedules not showing up in the app at times, and doesn't have some features that we would like, like the ability to log staff in automatically when they're on the premises. Pros It's simple and easy to use. Allows us to manage schedules for our range of staff Cons It does not work for all of our staff. No automatic location login when on site. Schedules don't always appear in the app. Review Source Response from When I Work February 26, 2025 Hi Jon, Shanyce here from When I Work. Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team. Please don't hesitate to reach back out if anything else comes up. Have a great day! Kindly, Shanyce KS Kyshira S. Digital Content Creator Internet Used the software for: 1-2 years ### "Shift planning made less annoying" May 30, 2025 4.0 Pros Helps send schedules quick, people see shifts right away. Time tracking is basic but works. Good for small teams. Cons Bit messy to use at first, layout not that clear. Sends too many alerts. Free version cuts too much. Review Source Response from When I Work June 2, 2025 Hi Kyshira, Thank you so much for your honest feedback—we really appreciate you taking the time to share your experience with When I Work! We're so glad to hear that scheduling and time tracking have been helpful for your team, especially when it comes to quickly sharing shifts and keeping everyone informed. It’s great to know the core features are working well for your needs. That said, we hear you on the initial learning curve and the layout concerns. We’re always looking for ways to make the app more intuitive and user-friendly, so feedback like yours is incredibly valuable. The alert volume and limitations of the free version are also things we take seriously—we’ll be sure to pass this along to the right teams for further review. Thanks again for your insights and for using When I Work! Warmly, Dawn ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.