--- title: "When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is When I Work the right Employee Scheduling solution for you? Explore 1299 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121248/When-I-Work/reviews/" page_type: "reviews" language: "en" --- When I Work 4.5 (1299) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of When I Work Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Stenie O Owner CEOFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well.“ March 9, 2026 MA Matt A Ops ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues.“ April 29, 2026 Jessica S AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes scheduling simple, keeps the team connected, and the mobile app adds great flexibility. While there’s minor room for improvement in notifications and reporting, it’s a reliable tool that truly streamlines workforce management.“ April 8, 2026 JR Jonathan R IT AdminHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows.“ February 25, 2026 RM Rose M General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts“ February 27, 2026 MY Melyssa Y ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over“ February 26, 2026 MrElonElon u ComplianceFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency.“ April 18, 2026 AG Adem Can G Operations ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “System is not quick enough to get bookings, there are many duplication issues, views are not clear enough it does not make sense to not have the option to change what i wanna see on the schedule screen“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1299 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stenie O. Owner CEO Food & Beverages Used the software for: 1-2 years ### "Great for Time Tracking and Business Internal Communication." March 9, 2026 5.0 It helps to track attendance and can be linked/synced to the business payroll (I used When I work and send the attendance ( work hours info) straight to QuickBooks for payroll—readily available customer support. Pros When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well. Cons N/A, no issues. It was easy to use, and definitely a value for money. The app is simple with immediate text/email notification. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing When I Work It was easier for each employee, regardless of their educational background. Review Source Response from When I Work March 10, 2026 Thank you for leaving such a wonderful review! We are thrilled to hear that you enjoy the app Stenie. ES Ed S. Practice Manager Veterinary Used the software for: Less than 6 months ### "When I Work at Animal Care Center" March 16, 2026 4.0 We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) reporting was complicated and correcting punches was difficult Review Source Response from When I Work March 17, 2026 Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team SM Soren M. Coach Entertainment Used the software for: 6-12 months ### "Wasnt fit for the job I needed" December 26, 2025 3.0 Overall my experience with the application was fair, but I would not recommend the application to other customers Pros When I works mobile app graphical user interface is user friendly, with easy log-in access and to view how much I was getting paid each period. Cons There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. Review Source Response from When I Work January 5, 2026 Hi Soren, Jake here with the When I Work team. Thank you so much for taking the time to write us a review! It is great to hear that you find the interface of When I Work easy to use. Our goal is to make scheduling easier, and it is nice to see that this is your experience. We are sorry to hear that you have had trouble with When I Work accessing your location. This may be needed for clocking in and out if these settings are in place by your team. If you have any troubles with location services and the When I Work app, feel free to let our Care Team know here: https://help.wheniwork.com/submit-a-ticket/ Again, thank you so much for the review, Soren! If you do have questions, we look forward to helping. Best, Jake MA Matt A. Ops Manager Sports Used the software for: 2+ years ### "Positive overall, not cheap and not perfect" April 29, 2026 4.0 Overall positive experience with When I Work, some new features over time but mostly for premium subscriptions or third party sales. It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues. Pros The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with. Cons The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company. Alternatives considered [Pebble](https://www.capterra.com/p/242275/Pebble/) Reason for choosing When I Work Only for the drag and drop feature, that's all. Review Source Response from When I Work May 5, 2026 Hi Matt! This is Emily with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We do strive to provide the very best value through continued product enhancements and outstanding service. Our team would also be happy to look into the precision of the Drag and Drop feature, as you mentioned, it may not be performing as intended! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance and discuss your plan and pricing! All the best, Emily CF Candy F. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Best timeclock and payroll system out there" October 29, 2025 5.0 Love it! We all grasped it fairly quickly as it is super easy to use. The cost fits right into anyone budget. Our staff can utilize it from anywhere! Pros When I work is so easy to use. Doing payroll and agents asking for time off is incredibly easy! Managing our agents and their absences is a breeze! Its user friendly and every can easily access it from their desk top or their phones! Cons Nothing! Truly the easiest and fastest time clock system there is! No messy reports and no long wait times for time off approvals Switched from [VCC Live](https://www.capterra.com/p/167993/VCC-Live/) not what we were looking for on a daily platform Review Source Response from When I Work November 4, 2025 Hi Candy, Shab here from When I Work. Thank you for writing us a wonderful review! We are thrilled to see that your team learned the product quickly and that you have enjoyed our many features! We are so honored to have you with us! Thank you again for writing to us about your experience! Warmly, Shab RM Rose M. General Manager Food & Beverages Used the software for: 6-12 months ### "When I work is the best" February 27, 2026 5.0 Works great I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts Pros The when I work app works great I like it because I can do my crew schedule anytime from home that way I don't have to go al the way to my store Cons Only this is like to leave nots in individual crew members schedule in stead of at the bottom this would b a great help Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) No longer using SQuare change to new pos system Review Source Response from When I Work March 3, 2026 Hi Rose, Marcy here from When I Work. Thank you so much for your feedback! We are happy to hear that When I Work is making it easier for your crew to receive and view their Schedules. Thanks again! Warmly, Marcy VR Verified Reviewer PS Consumer Services Used the software for: 1-2 years ### "A very good tool " July 28, 2025 5.0 It was a very good experience, it is very easy to use and never experienced any inconvenience with this tool. Pros We used this tool to organize all the assignments we had to complete at work. It helped us identify which tasks needed to be done or prioritized, and we could easily see any changes or updates to our schedules just by refreshing the page. It was also really useful for checking coworkers’ availability and seeing if they were off or on holiday. Cons There’s nothing I dislike since I was an user for the application. It worked perfectly and never had any issue. Switched from [Playvox](https://www.capterra.com/p/164542/playvox/) They decided to switch because it required too much time to create and organize all the assignments for each agent. Playvox is helping administrators save a lot more time. Review Source Response from When I Work August 2, 2025 Hey There! It’s great to know the app is working well for you — thanks for taking the time to share! TD Terry D. Sr. HRD Publishing Used the software for: 1-2 years ### "Next Gen Work App - When I Work" September 9, 2025 5.0 Overall experience with the When I Work App/platform would be a solid 5 stars based on the customer experience and ease of use of the end user, as well as the admin. Pros Ease of use and setup of the program and app for employees is minimal. We have had great customer support from the start of the RFP process. Cons The tool/app is easy to use and offers many features for a mid-size company looking to create a space for the next gen. The con would be the chat feature that everyone in the group can read, vs individual text messaging. Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) Stop supporting the platform that we used it for Review Source Response from When I Work September 10, 2025 Hello Terry, Thank you so much for taking the time to share such thoughtful feedback—we’re thrilled to hear that When I Work has been easy to set up and use, and that our support team has helpful. It’s wonderful to know the platform has been a solid fit all-around. We also appreciate your comments about the chat feature. Insights like this are invaluable as we continue improving the app to meet the needs of teams like yours. We’re grateful for your 5-star rating and for choosing When I Work. It’s an honor to support your team, and we look forward to continuing to make your workday simpler. Warm regards, The When I Work Team JT Jude T. Account Manger Alternative Medicine Used the software for: 1-2 years ### "Best Work App!" October 29, 2025 5.0 My experience was very pleasant! I utilize When I Work for my job to this day and absolutely love it! Pros How organized and easy the interface of the app is to use! There’s many functions that allow me to stay organized for work, especially my shifts! Cons Personalization of color choices for the aesthetic of the app itself would be a nice touch! Other than that I really don’t have anything negative to say about When I Work. Switched from [WurkNow](https://www.capterra.com/p/252424/WurkNow/) Better experience and better pricing was available to utilize When I Work! Review Source Response from When I Work October 31, 2025 Thanks for the detailed review! It’s wonderful to see that color choices are helping you! VR Verified Reviewer Practice Manager Veterinary Used the software for: I used a free trial ### "When I work just didn't work for u." November 3, 2025 3.0 Pros The one thing that I did like about it was how easy it was to actually access the software. Once you are in your in that software. Cons The one things I liked the least was how jumbled the actual schedule looked once I put all people and shifts in there. Switched from [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) The price of the other became to be more than we could do. Review Source Response from When I Work November 4, 2025 Hi there, Shab here from When I Work. Thank you so much for writing us a review and giving us a try! We love to hear feedback and suggestions from our customers, as it helps us improve our product. We really appreciate you taking the time to try us out and provide us with your suggestions! Have a wonderful week! Warmly, Shab JR Jim R. MD Import and Export Used the software for: 6-12 months ### "Great App for planning workshifts" February 25, 2026 5.0 My overall experience with When I Work has been very positive. It makes scheduling quick and simple, and it’s easy to communicate with staff through the platform. The interface on the web is especially clear and user-friendly, which helps us save time every week. Our team finds it easy to check schedules, swap shifts, and stay updated. It has improved our organization and reduced confusion. The app could be slightly clearer, but overall it’s a reliable and efficient tool that has made workforce management much easier for our business. Pros Very easy implementing and also working with the system. The setup process was smooth and did not require much technical knowledge, which saved us a lot of time. The interface is clear, intuitive, and user-friendly. Our staff quickly learned how to use it without needing extensive training. It has improved our daily workflow and made several tasks more efficient. The system feels reliable and stable, and we have not experienced any major issues. Overall, it has been a very positive experience, and I would definitely recommend it to other companies looking for a simple and effective solution. Cons The app could be clearer to use, as the web page is much easier and more intuitive in use overall today!!! Review Source Response from When I Work March 12, 2026 Hi Jim, Dawn here from the team at When I Work. First and foremost, thank you so much for taking time out of your day to write such a detailed, thoughtful review. We truly appreciate the effort you have put into this! We love hearing how smooth the setup process was, how easy it was to implement, and how quickly your staff learned how to navigate the different features without needing extensive training. One of our main goals is to ensure you and your team can use the app without fuss. It's amazing to hear we have accomplished this. We are truly humbled by your sentiment. I've made sure to note your feedback about the mobile app being clearer to use. I can see how helpful it would be if it were similarly structured like the web app version. We do make updates often, and it's always helpful to hear where improvements can be made. Thank you again for utilizing When I Work and for leaving feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! D AL Angelina L. Staffing Manager Staffing and Recruiting Used the software for: 2+ years ### "When I Work is Awesome!" April 23, 2026 5.0 I love When I Work. I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. Review Source Response from When I Work April 28, 2026 Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! HR Hailey R. Education Program Coordinator Hospital & Health Care Used the software for: 2+ years ### "Nurse Educator Perspective" December 16, 2025 5.0 Overall, my experience has been very positive. When I Work is a straightforward, dependable scheduling tool that improves communication and reduces administrative burden. Pros As a nurse educator, I value how easy and reliable When I Work is to use. Staff can quickly see schedules, which allows me to plan ahead knowing which staff are working which days. Cons I wish there was the ability to select a specific employee and see only their schedule on the mobile app. To my knowledge, this function is only available on the web version. Review Source Response from When I Work February 17, 2026 Hi Hailey, Shab here from When I Work. Thank you so much for your review of our app! It's a delight to see that you are enjoying many features of the app. To view a specific employee's schedule, this can be done by utilizing filters within the app. I have attached a Help Center article that outlines how filters work, in case it may be of any help! https://help.wheniwork.com/articles/schedule-filtering-iphone/ Thank you so much for being a part of the When I Work family! Warmly, Shab LJ Lauren J. Stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great idea but needs work " May 24, 2026 4.0 It’s a great concept, the app did freeze and sometimes not update information entered for the day. This made it unpredictable to use for scheduling shifts and communication between staff. Pros The best part of the app is that employees can switch schedules without having to go through the manager, wait for responses, etc. we used it in a chain salon I work in and it was easier than paper schedules and a photo. The when I work app allows you to modify or make requests for schedule change and everyone can see it and respond. Great for small teams. Cons The app glitches and became unusable at some point. Unfortunately, it would not always show the most recently updated responses or schedule and as a result it became unreliable. In addition, it was very different on android phones vs iPhones and not everyone had the same view of the schedules. Review Source Response from When I Work June 3, 2026 Hi Lauren! Thanks so much for taking the time to leave this feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service. Our team would also be happy to look into these behaviors with you if you would like to submit a ticket athttps://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you, Marcy VR Verified Reviewer Account Manager Food & Beverages Used the software for: 1-2 years ### "Easy-to-Use Scheduling Tool That Gets the Job Done" December 26, 2025 4.0 Overall, my experience with When I Work has been positive. It helped keep scheduling organized and reduced confusion around shifts and availability, making day-to-day work coordination much easier. Pros When I Work is very user-friendly and makes scheduling simple and clear. I liked how easy it was to view shifts, request time off, and communicate with the team all in one place. Cons Occasionally notifications can be a little delayed or easy to miss, and some features feel limited unless you’re on a higher plan. Review Source Response from When I Work January 5, 2026 Hi there! Jake here from When I Work. Thank you for taking the time to leave this review. We sincerely appreciate your feedback! We are glad to hear When I Work has been easy to use and has helped to reduce confusion around your shifts and schedule. Please reach out to us anytime if you have questions about different features: https://help.wheniwork.com/submit-a-ticket/. We want to make sure your team is able to get the most of your account Thank you again for leaving us this review. Warmly, Jake JS Juan S. Manager at Carwash Automotive Used the software for: 2+ years ### "Explendid Experience " April 24, 2026 5.0 I have found it very reliable using When I Work for my scheduling. It allows people to request time off or switch shifts without any issues. Pros Easy to use, it is a great way to stay on top scheduling. Great set of reminders about upcoming shifts Cons I have not found a single thing that I like the least. Overall, it has kept up with the correct adjustments since the start of our use Review Source Response from When I Work April 28, 2026 Hi there, Thank you so much for taking the time to leave this review and for this high praise. We are thrilled to hear you have had a great time with When I Work and that it has made scheduling easier for your team. Have a wonderful day! AR Amy R. Accounts Coordinator Food & Beverages Used the software for: 6-12 months ### "Student staff time challenge" April 23, 2026 4.0 We do really like this system and it is steps above what we were using in the past. I feel that this has been a time saver that allows our management staff to be on the floor instead of tied to the office. Pros This has been a game changer when we schedule our 145 students staff. It is easy to change and drop shifts as well as follow absences. Cons It has some features we don't use that cause some confusion. We deal with a lot of international student staff that take a little more time learning to navigate the system. Review Source Response from When I Work April 28, 2026 Hello Amy, Thank you so much for taking the time to leave this review. It is fantastic to hear that When I Work has made Scheduling easier for a large team. I also want to thank you for letting us know that hiding some of the features you do not use would help reduce confusion for you team. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! Lauren H. Practice Manager Veterinary Used the software for: 2+ years ### "When I Work" August 7, 2025 5.0 It is a fantastic, easy-to-use format that we have in our hospital - the staff loves it. My doctors love it. We would suggest it to any small business looking to simplify the scheduling process. Pros Value for the money, the customer support, the ease of use, the user interface, the features to track absences and days off requested, reporting, employee management and just a nice format for setting up schedules Cons I do not have any cons for When I Work. We have used it for the past 4 years, and we are very happy. Review Source Response from When I Work August 8, 2025 Hi Lauren, Shab here from When I Work. Thank you so much for your wonderful review of When I Work! It's so awesome to hear that you are loving features such as tracking absences and time off, and that our customer support team is loved by you as well! Thank you so much for being our valued customer for 4 years now! We absolutely love having you here! Warmly, Shab NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Great scheduling tool" January 4, 2026 4.0 Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed Review Source Response from When I Work January 7, 2026 Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 2+ years ### "Great for a quick and easy timesheet tracking" June 25, 2025 4.0 Overall I've been happy with When I Work and the functionality of it. With the plan that we have there are some limitations but it gets the job done. Pros I like how quickly you can edit information in the platform and quickly pull timesheet data. I also like the ability to quickly approve or deny time off. Cons I wish the reports were able to go farther back in time to review historical data. If I don't save the data somewhere I can't go back and review at a later time. Review Source Response from When I Work June 26, 2025 Hi Zach, Thank you so much for sharing your experience with When I Work! We’re thrilled to hear that you find it easy to edit information, review timesheets, and manage time off quickly. It's great to know those features are helping your day run more smoothly. We also appreciate your honest feedback about the reporting limitations. You're absolutely right, access to historical data can be incredibly valuable, and we understand how frustrating it can be if it's not readily available when you need it. I’d love to pass this along to our product team as feedback. Enhancements to reporting and historical visibility are something we’re always exploring. We’re glad to hear the platform has been meeting your needs overall, and we truly value having you with us. If you ever have questions about plan options or would like help finding workarounds, we’re always here to help. Thanks again for your thoughtful review! Warm regards, Dawn VR Verified Reviewer Cook Food & Beverages Used the software for: 2+ years ### "A scheduling step up from a spreadsheet!" August 26, 2025 4.0 When I Work has made it easier for management to schedule employees, and for those employees to communicate their schedule needs, upcoming conflicts, etc. Pros When I Work is intuitive enough that everyone on our team, regardless of tech savvy or how they access it, can easily understand what there is to do. Cons Different users have reported running into different bugs. For instance, an overall weekly schedule displayed fine for one user, with the exception of one day (one where they were scheduled to work), where their app displayed "no shifts today". Review Source Response from When I Work August 28, 2025 Hi there, Hannah here with Customer Care at When I Work. I appreciate you taking the time to leave us a review! We are so glad to hear that When I Work has been easy for all of your team to use! It is our goal to make scheduling easier for our users. Thanks for the heads up about this scheduling behavior. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! All the best, Hannah SM Sean M. Store director Retail Used the software for: 1-2 years ### "Great for scheduling" February 25, 2026 4.0 Good used at multiple companies and it is strait forward and easy to use. Love the hour tracking and pay tracking function Pros Ease of use. App and compiter app are great. Able to change schedules on the fly from anywhere overall great Cons Templates shared among schedules. Working for a company that shares 28 different locations not everyone assigns templates to designated stores would be noce to not see everones elses tamplates Review Source Response from When I Work February 26, 2026 Hi Sean, Shab here from When I Work. Thank you so much for your feedback! We absolutely love having you with us and being a part of your business. Thanks again! Warmly, Shab lB laura B. Manager Hospital & Health Care Used the software for: 6-12 months ### "Happy with the system" October 29, 2025 4.0 Overall, we are happy with the product. I would encourage most organizations to use a similar system Pros It makes scheduling a large number of people less onerous, transparent and takes the pressure off my team Cons Its a lille clunky to set up. Specifically trying to differentiate between inperson and phone shifts was challenging Review Source Response from When I Work November 3, 2025 Hi Laura, Thank you so much for leaving us a review! We appreciate your feedback. I am so glad to hear that When I Work has helped make scheduling your team easier and less time-consuming. If you have any questions about setting up your schedule, please let our Care Team know! We are happy to work with you to do so. https://help.wheniwork.com/submit-a-ticket/. Thank you again for your review. Jake When I Work Care Team AC Aaron C. Owner Food & Beverages Used the software for: 1-2 years ### "Great and helpful app" October 29, 2025 5.0 Pros I like the ease and convenience of being able to create a schedule and track time for my whole team. Cons It was somewhat confusing at first to be able to figure out how to use all the features and get my team connected properly. Review Source Response from When I Work November 18, 2025 Hi Aaron, Shab here from When I Work. Thank you so much for your wonderful review! We love to see that you are enjoying the ease and convenience of using When I Work as the scheduling tool for your business. If you need any further assistance with our many features, our Customer Care team would be happy to help you out. If you can, please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We'd be delighted to assist! Thank you again for your review! Warmly, Shab NR Nikki R. Accountant Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent overall" April 23, 2026 5.0 Great in terms of getting update on my schedule and also have access to add or reduce my clock in and clock out time. Pros Scheduling and Proper channel .Which helps in clear scheduling and also track the in and out timing .Specially the job location GPS setting. Cons Need to be more advanced and easy to be accessible would be great if the play store applications have more features to view. Review Source Response from When I Work April 28, 2026 Hello Nikki, Thank you for taking the time to leave us this review and feedback. We are always looking for ways to improve When I Work, so it is very helpful to know that some advanced features and options to see what is included in the Play Store page would be impactful to you. 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