# Page 10 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1270) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 10 - Reviews of When I Work ## Showing most helpful reviews Showing 226-250 of 1270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Miguel G. Owner Computer Software Used the software for: Less than 6 months ### "Scheduling Resources Has Never Been Easier" June 24, 2018 5.0 When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool. Pros When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time. The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used. View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects. When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage. When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website. Cons No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you. Review Source VR Verified Reviewer Sergeant Used the software for: 2+ years ### "Great scheduling app with tons of features!" March 8, 2018 5.0 Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily. Pros It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy! Cons There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine. Review Source Response from When I Work March 12, 2018 Hi there! Thanks for taking the time to review our app. We are glad to hear that When I Work is making scheduling easier for you and your team. If you are having trouble unsubscribing to our emails, please reach out to us at support@wheniwork.com and we would be happy to help get you unsubscribed on our end. At this time When I Work is only supported on our web app via computer or or on mobile apps on Android and iOS devices. Our team is prioritizing consistency and parity between our web and mobile apps. I would make sure that you have the most updated version of the mobile app for the latest enhancements we have made. Thanks, Adrian When I Work Team AM Amy M. Director Libraries Used the software for: 2+ years ### "I've Reviewed Them Before But They Stay Current And Deserve To Be Commended" October 9, 2020 5.0 When I Work has really been great. Gone are the days of me trying to create weekly and monthly calendars and juggle handwritten requests for sick and vacation time. Staff can request through When I Work and I can easily update our schedule. I've saved hours and hours a month being able to utilize the templates as well. Pros When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux. Cons The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work. Reason for choosing When I Work When I work is definitely a great value, easy to use and I never have an issue getting help when I have a question. Review Source Response from When I Work October 12, 2020 Hi Amy! Thank you so much for the kind words! We're glad the app has been a good solution for you and your team. If you ever have any questions, please reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help! cK camille K. Purchasing Manager Retail Used the software for: 1-2 years ### "I love when i work! " May 24, 2023 5.0 Pros i love how easy it is to clock into and how easy it is to track your time. it’s so helpful for teams to manage their times and their tasks. there is a checklist that you can use that is critical for keeping your team on task and accountable- it tells you who and what time people completed tasks and we use it daily Cons i really have no cons for it, it’s super simple and easy to use Review Source Response from When I Work May 25, 2023 Hi there Camile, Ky here from the Customer Care team at When I Work. I wanted to reach out to thank you for your feedback and high praise! We're so glad to hear that When I Work has helped you and your team better manage their time and tasks. It's users like you that inspire us to do what we do! Please let me know if you have any additional questions or concerns. I'm always happy to help! Thank you for being a part of When I Work, Camile! Warm regards, Ky AS Ashley S. HR & Training Specialist Financial Services Used the software for: 2+ years ### "When I Work Tells Me When I Work" August 31, 2023 5.0 Our employees enjoy being able to see the schedule for the entire organization, as well as breaking down the view into their specific location when needed. They are also notified in real time of any changes that are made, and have the ability to trade shifts with other employees through the app. Pros When I Work allows us to schedule for all of our locations in one place. We love that we can color code each location and positio, making it easy to break the schedule down into various views. Cons We once attempted to integrate When I Work's time tracking feature, but there were several issues that could not be corrected for our needs. Review Source Response from When I Work September 1, 2023 Hi there Ashley, Sarah here from the team at When I Work. Thank you for taking the time to review the When I Work app. We are thrilled to hear that you love it as much as we do! I appreciate your feedback regarding the Time & Attendance features not quite meeting your business needs. We are always looking for ways to improve the app and features, and user feedback is the most important factor in those improvements. Please don't hesitate to reach out to our Care Team, or direct your team to, by visiting https://help.wheniwork.com/submit-a-ticket/. We are always happy to help! Again, thank you for this review and feedback. Have a lovely day! Best, Sarah ER Elizabeth R. Mgr Accounting Used the software for: I used a free trial ### "MISSING BASIC FUNCTIONS! " November 12, 2019 1.0 Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app. Pros Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated. Cons Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking. Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them! Very simple but integral functions that are important to a timesheet app that are missing!! When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW! Reason for choosing When I Work Interface was appealing. Review Source Response from When I Work November 17, 2019 Hi Elizabeth, Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments. If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts. Best, Kate RB Roxanne B. Partner Support Computer Software Used the software for: Less than 6 months ### "Easy to use for employees" April 13, 2023 5.0 We use When I Work as a tool for our team's schedule. This is my first time using the program and compared to other programs I've used, this is my favorite. I love the features of being able to see my team's schedule, color coordinated with the different scheduled times. I also like being able to request off full days or certain times, without having to send my manager an email. Pros I like that it has a mobile app so I can check my schedule even when on the go from my phone. I also like that I can view other teammate's schedules to verify who I am working with that night. Or if I need to trade shifts, I can see who's shift would work best for a switch before even asking. Cons When putting in request for a day off, it would be great to add in a note to myself & manager as to what the time off is regarding or any specific notes pertaining to the requested time off (ex. personal day, doctors appt, funeral etc.) Review Source Response from When I Work April 18, 2023 Hi Roxanne, Chelo here with When I Work. Thanks for taking the time to share this feedback with us! I'm glad to hear that your workplace is utilizing the mobile app and finding it useful to improve coverage and schedule visibility. When submitting a time off request, there is an option on the web and mobile app to include a message. This will be visible to you and your Manager! If you have any trouble with this, reach out to Customer Care Team at https://help.wheniwork.com/submit-a-ticket/ so we can take a closer look. Thanks again for your time! Kindly, Chelo MM Melissa M. Owner Package/Freight Delivery Used the software for: 2+ years ### "When I Work: Excellent Solution for Scheduling and Payroll" July 24, 2023 5.0 When I Work helped us so much in scheduling our employees for multiple job sites. It had all the features we needed for scheduling employees, requesting time off, time clock, and integrated with ADP for payroll. We love using When I Work. Pros When I Work is so easy to use and has all the features we needed for our small business. We scheduled employees, multiple locations, request time off, payroll, confirmed shifts. When I Work had all the features we needed at an excellent price. Cons There was nothing that was difficult to use about When I Work and their tech support was amazing. Reason for choosing When I Work We chose When I Work because it had all the features we needed and integrated with our ADP Payroll. The pricing was also reasonable. Review Source Response from When I Work July 27, 2023 Hi Melissa! Thanks for leaving us an amazing review! It is delightful to hear we've helped make scheduling easier for you. It's a pleasure to serve teams like yours! Kindly, Shanyce Jessica B. account manager Consumer Goods Used the software for: 2+ years ### "Ease of scheduling" August 22, 2023 5.0 Incredibly useful tool when managing a large amounts of employees, all having different requests and needs within their schedule. You can request your vacation time weeks in advance, right through the app and it goes right to your manager. Pros This program is amazing. You can submit days off and everything right on the app. Cons I really don't have any complaints- it is so easy to use. Review Source Response from When I Work August 24, 2023 Hey Jessica, Kib here from the When I Work Customer Care Team. Thank you so much for this review. We're so glad that When I Work is making a difference for you and your team members and that everyone's finding it easy to use! CC Cynthia C. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "When I Work, Works!" December 21, 2021 4.0 Using WhenIWork is critical to the success of any business that has a staff and requires the management of them. It works for our group, and has been operating well for over four years with no changes insite. Pros When I Work gives the end user the immediate access to their schedule, drop shifts, pick up shifts, etc. Everything necessary for when you need to access your schedule. Cons Sometimes the internet connections will impact the ability to access the system. Even when the internet is excellent, I've encountered issues with "asap" access, but eventually it comes through. Review Source Response from When I Work December 28, 2021 Hi Cynthia, Thanks for writing us a review! We're glad to hear you are enjoying the app! If you have any issues feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Cameron N. Youth Camp Assistant Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "When I work... never need to question it again!" April 29, 2021 4.0 Overall "When I Work" has been a great tool that has streamlined processes for tracking time and knowing what coverage is needed for the classes I work with at the local climbing gym. Pros When I work has been a great tool for knowing my schedule for classes I need to cover at the local rock climbing gym and also for finding coverage when necessary thanks to the employee database and profiles. Cons We use "When I Work" with a geofencing feature that allows you to clock in once you are within a certain area. Sometimes this can be a little bit unreliable via the app and has resulted in incorrect time logging tha that needed to be fixed. Review Source Response from When I Work May 5, 2021 Hi Cameron, Thanks so much for taking the time to review When I Work! We appreciate your feedback, and it's great to hear that When I Work has been a great tool for your team. We would be happy to assist with any troubles that your team is running into with the geofencing feature. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we will be happy to help! Best, Cully KD Krissy D. General Manager Food Production Used the software for: 2+ years ### "When I work" April 22, 2022 5.0 I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts. Pros When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable. Cons there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing When I Work I heard from other stores that have used the software as well as reading reviews online. Review Source Response from When I Work April 29, 2022 Hi Krissy, Thanks so much for taking the time to share this feedback with us! We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do. Please let us know if any questions come up, we're always happy to help. Warmly, Chelo AC Amaiah C. Assistant General Manager Entertainment Used the software for: 1-2 years ### "When I Work Review" February 6, 2024 5.0 Pros I enjoy the simplicity in a software that is capable of achieving so many different things. Cons The team communication aspect has quite a few bugs that do not seem to ever be fixed. Occasionally, messages and chats will disappear. Review Source Response from When I Work February 9, 2024 Hi Amaiah, We are glad to hear that you are enjoying the app. Our Customer Care team will definitely want to take a closer look into what you are experiencing. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help. SA Stephanie A. Owner Veterinary Used the software for: Less than 6 months ### "When I Work Works for Us!" March 22, 2022 5.0 Our schedules can (and have) change daily. For managers, having the schedule on-hand on any device has proven to be a huge time saver. Changes can be made immediately, in one spot and everyone on the team has access to the updated/most-current version of the schedule each day. Pros The staff's ability to clock in and out on their mobile devices is a game changer, especially if they are off site when they realize they "forgot" to clock out. The ability to share a "real-time" schedule with a large team of people is also critical. Cons On the admin/HR side it's a little complicated to read/compile the reports into usable data for processing payroll (it doesn't integrate with Quickbooks Desktop) but every thing else that helps the team out about this software is worth the small added labor to payroll processing. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Gingr wasn't able to track precisely by department. WIW allows for team members to clock in and out for multiple departments in a given day. Review Source Response from When I Work March 28, 2022 Hi Stephanie, Thanks for taking the time to provide this thoughtful review. It's great to hear that the option to communicate real-time schedules is helpful to you. We appreciate your feedback regarding payroll reporting and what options would be most helpful to you. JB Justin B. Owner Arts and Crafts Used the software for: 2+ years ### "Restrictive, Burdensome Software" October 4, 2023 3.0 Pros we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions. Cons I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app. Review Source Response from When I Work October 12, 2023 Hi Justin, Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that. Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time out of your day to provide us with your valuable feedback. Warmly, Shab CC Catherine C. CEO Printing Used the software for: 1-2 years ### "Works Well Enough" February 26, 2024 3.0 Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful. Pros It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy. Cons The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement. Alternatives considered [TimeTrack](https://www.capterra.com/p/194614/TimeTrack/) Review Source Response from When I Work March 1, 2024 Hi there Catherine, Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review. We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace. If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience! Thank you for trying out When I Work, Catherine! Warm regards, Ky VR Verified Reviewer Manager Retail Used the software for: 2+ years ### "extremely useful tool" December 24, 2022 5.0 Pros It just made scheduling so easy. Our efficiency went way up once we started using this. Cons Not really too much negative to say about it. Review Source Response from When I Work January 4, 2023 Hi there, Thank you so much for your 5-star review! We appreciate the feedback. We are always looking for ways for the app to be easy and efficient way for our Users. VR Verified Reviewer Booking Manager E-Learning Used the software for: 6-12 months ### "Reseña del software When I Work: Eficiencia en la gestión de horarios laborales" February 9, 2023 5.0 When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo. Pros Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo. Cons Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta. Review Source Response from When I Work February 10, 2023 Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce KA Kevin A. Energy Consultant Utilities Used the software for: 6-12 months ### "Scheduling Made Easy" June 2, 2022 4.0 Pros For employers, it's incredibly easy to manage your employees hours all in one place, and for employees it helps manage your own hours and keep track of your hours that will be on your paychecks, add a great user interface and very user friendly options and that gives you a great application. Cons A lack of mobile notifications from the app, buggy clock-ins and outs and a lack of a texting feature both on 1on1 sense and a group sense, the app leaves much to be desired. Review Source Response from When I Work June 5, 2022 Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that When I Work makes it easy to manage employees. Our Customer Care team would be happy to assist with clock in and notifications within the app. If you would like some assistance, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket. Thank you! Katrina L. Event Specialist Consumer Goods Used the software for: 1-2 years ### "Not consistent" January 23, 2019 3.0 Not good, had me late on my first and second day. Pros After searching for a job two years ago, I found one from Craigslist. I was told to download this app and my schedule would be sent to it. Well the next day I woke up and decided to check my phone while doing so, I got a text or notification from the app. I opened it and sure enough I had to go to work in less than 10 minutes. I hurriedly put on my clothes and ran out the door. I was late on my first day. I told them the app lagged and I received my schedule minutes before coming to work. This app never got straight, I had to write my schedule down while at work. Cons My schedule never showed up in a timely manner. I was eventually fired then the schedule started showing up telling me I had work. How ironic is that, I didn't need notifications then, yet I was still getting them. I uninstalled the app and went back to my Event Specialist job. Review Source Response from When I Work January 25, 2019 Hello Katrina- Thank you for your feedback. I am sorry to hear that you had a negative experience with When I Work at your previous job. We aim to make When I Work reliable and easy to receive your schedule. When I Work provides notification options so you can choose what alerts you receive when your manager releases the schedule to you. In addition to this, we are constantly working to release updates and enhancements to our software. I understand you are at a different job now but if you ever work with an employer that uses When I Work again, don't hesitate to contact our Customer Care team at support@wheniwork.com for any troubleshooting assistance. We're here to help! Sincerely, Cara - When I Work CL Carlos L. Team Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "IS THE BEST FOR DAILY TASK" March 19, 2026 5.0 Pros Facil acceso y interfaz intuitiva, rápida comunicación cuando se requiere utilizar otras de las prestañas. Cons Por ahora no he tenido quejas en su uso, no podría identificar a ciencia cierta algún error que no me haya permitido realizar mi tarea. Review Source JG Jessica G. Staffing Manager Staffing and Recruiting Used the software for: 1-2 years ### "When I work " December 1, 2022 3.0 It was good for what we needed at the time because we really needed the hospital schedules to be able to be viewed and it was easy to overlook the whole month how many shifts were being worked/ scheduled. but with so many facilities and with having to enter everything in after texting or talking to the candidate we found out it was easier to do on excel or just keep track ourselves - most of our employees at the time weren't downloading the app or even logging on. Pros It was very easy to put in schedules and candidates were able to check and view their schedules and if we needed to make changes it was very easy - a click of a button. Cons For a Staffing Company - You were able to put in multiple locations but when we used it - I would have to get the schedules from the candidates and then enter it into the app so they could see it, They wouldn't able to change their schedules unless they texted me then i would have to change it in the app which took time - wasn't as simple as their just cancelling or removing shift themselves. Review Source Response from When I Work December 5, 2022 Hey Jessica, Jeremy here with When I Work. Thank you for reviewing the When I Work app and providing feedback regarding our features. If you have any specific suggestions for features that you'd like to see added to the app, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/. We appreciate insight and track and respond to every feature request. Take care, Jeremy eK ellen K. owner Retail Used the software for: 1-2 years ### "A good option for timecards and schedule. " August 31, 2017 3.0 Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock. Pros My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it. Cons There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating. Review Source Response from When I Work September 5, 2017 Hi Ellen! Thanks for writing us a review! We appreciate the feedback you provided to us. I am happy to hear that you are finding the scheduler helpful. I am, however, bummed to hear that you have had difficulty contacting our support teams. You always have access to live chat within your account, simply by clicking on the chat bubble within the green toolbar. If additional training on the Attendance tool is something you would like, please just let our support teams know and we would be more than happy to provide you with that. We strive to provide the highest level of support to our customers and we hope that we can meet your expectations moving forward. Have a great day! VR Verified Reviewer Ice Cream Runner Food & Beverages Used the software for: 6-12 months ### "Easy, Simple, & Helpful" July 13, 2022 5.0 When I Work is software that is visually easy to see when and who is scheduled. Pros I really love the instant messaging and easy-to-understand schedule setup. Cons If I had to pick, it would be that it can sometimes be difficult to set up new hires, but that's the same for any software. Review Source Response from When I Work July 15, 2022 Hello there, Thanks for writing us a review! We're glad to hear you are enjoying the app! Sara Y. Advertising Operations Associate Marketing and Advertising Used the software for: Less than 6 months ### "A literal time saver for any business" December 16, 2022 4.0 Overall, When I Work can do just about anything for our company. It can track time and attendance, schedule shifts and overtime, and mark employees as "out of office" when they take paid time off. It is also fairly easy to onboard and train new team members and managers on how to use it just as well. If you work with a lot of people across departments in a physical, remote, or hybrid work environment then this platform is for you! Pros When I Work allows me to schedule shifts faster, track my own time easier, and communicate when I'm on the clock to my supervisor and other colleagues. I particularly like that this app saves us time on scheduling and improves productivity & accountability amongst our coworkers. Cons I disliked that the desktop and mobile versions of the software do not sync up properly. While the platform can accurately communicate changes to everyone, it takes a while for those changes to show up in the system. This feature can most definitely be improved upon in the future. Review Source Response from When I Work December 19, 2022 Hi Sara, We appreciate your nice feedback! It's great hearing from you that When I Work is helping to make your teams' and your work lives easier. I can certainly see how having the option to auto-refresh would help with visibility and reduce the need to manually refresh to confirm that changes were made within the workplace, especially when there are multiple managers working on the same schedule. I appreciate you taking the time to share this suggestion with me, this feedback does sound like it would be impactful for your workplace and others. We do look to user feedback when considering future updates and enhancements, so thank you for your time in sharing these ideas with us! Best, Farrah Talk to a Capterra advisor for free and get results within 15 minutes.