# Page 11 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 11 - Reviews of When I Work ## Showing most helpful reviews Showing 251-275 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Catherine C. CEO Printing Used the software for: 1-2 years ### "Works Well Enough" February 26, 2024 3.0 Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful. Pros It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy. Cons The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement. Alternatives considered [TimeTrack](https://www.capterra.com/p/194614/TimeTrack/) Review Source Response from When I Work March 1, 2024 Hi there Catherine, Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review. We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace. If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience! Thank you for trying out When I Work, Catherine! Warm regards, Ky VR Verified Reviewer Manager Retail Used the software for: 2+ years ### "extremely useful tool" December 24, 2022 5.0 Pros It just made scheduling so easy. Our efficiency went way up once we started using this. Cons Not really too much negative to say about it. Review Source Response from When I Work January 4, 2023 Hi there, Thank you so much for your 5-star review! We appreciate the feedback. We are always looking for ways for the app to be easy and efficient way for our Users. NF Natalie F. Project Manager Hospital & Health Care Used the software for: Less than 6 months ### "Intuitive Scheduling Software with Mobile App Flaw" March 6, 2024 4.0 Overall, the experience of investigating the software capabilities with the sales representative to fully operationalizing with our team went smoothly. Pros Initial set up of user profiles and templates for shifts is intuitive and quickly completed. The strategy behind setting up multiple schedules and how to incorporate tags vs user roles needed extra training by our sales representative. Once we understood the output of these variables, the set up continued to be admin friendly. Cons There is continued frustration with basic users receiving notifications to their mobile devices. Despite multiple attempts with the online customer service to resolve, some users still do not receive the notifications. This was a high-value variable anticipated by our team that continues to give frustration to some users. Review Source VR Verified Reviewer Booking Manager E-Learning Used the software for: 6-12 months ### "Reseña del software When I Work: Eficiencia en la gestión de horarios laborales" February 9, 2023 5.0 When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo. Pros Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo. Cons Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta. Review Source Response from When I Work February 10, 2023 Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce KA Kevin A. Energy Consultant Utilities Used the software for: 6-12 months ### "Scheduling Made Easy" June 2, 2022 4.0 Pros For employers, it's incredibly easy to manage your employees hours all in one place, and for employees it helps manage your own hours and keep track of your hours that will be on your paychecks, add a great user interface and very user friendly options and that gives you a great application. Cons A lack of mobile notifications from the app, buggy clock-ins and outs and a lack of a texting feature both on 1on1 sense and a group sense, the app leaves much to be desired. Review Source Response from When I Work June 5, 2022 Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that When I Work makes it easy to manage employees. Our Customer Care team would be happy to assist with clock in and notifications within the app. If you would like some assistance, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket. Thank you! Katrina L. Event Specialist Consumer Goods Used the software for: 1-2 years ### "Not consistent" January 23, 2019 3.0 Not good, had me late on my first and second day. Pros After searching for a job two years ago, I found one from Craigslist. I was told to download this app and my schedule would be sent to it. Well the next day I woke up and decided to check my phone while doing so, I got a text or notification from the app. I opened it and sure enough I had to go to work in less than 10 minutes. I hurriedly put on my clothes and ran out the door. I was late on my first day. I told them the app lagged and I received my schedule minutes before coming to work. This app never got straight, I had to write my schedule down while at work. Cons My schedule never showed up in a timely manner. I was eventually fired then the schedule started showing up telling me I had work. How ironic is that, I didn't need notifications then, yet I was still getting them. I uninstalled the app and went back to my Event Specialist job. Review Source Response from When I Work January 25, 2019 Hello Katrina- Thank you for your feedback. I am sorry to hear that you had a negative experience with When I Work at your previous job. We aim to make When I Work reliable and easy to receive your schedule. When I Work provides notification options so you can choose what alerts you receive when your manager releases the schedule to you. In addition to this, we are constantly working to release updates and enhancements to our software. I understand you are at a different job now but if you ever work with an employer that uses When I Work again, don't hesitate to contact our Customer Care team at support@wheniwork.com for any troubleshooting assistance. We're here to help! Sincerely, Cara - When I Work CL Carlos L. Team Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "IS THE BEST FOR DAILY TASK" March 19, 2026 5.0 Pros Facil acceso y interfaz intuitiva, rápida comunicación cuando se requiere utilizar otras de las prestañas. Cons Por ahora no he tenido quejas en su uso, no podría identificar a ciencia cierta algún error que no me haya permitido realizar mi tarea. Review Source JG Jessica G. Staffing Manager Staffing and Recruiting Used the software for: 1-2 years ### "When I work " December 1, 2022 3.0 It was good for what we needed at the time because we really needed the hospital schedules to be able to be viewed and it was easy to overlook the whole month how many shifts were being worked/ scheduled. but with so many facilities and with having to enter everything in after texting or talking to the candidate we found out it was easier to do on excel or just keep track ourselves - most of our employees at the time weren't downloading the app or even logging on. Pros It was very easy to put in schedules and candidates were able to check and view their schedules and if we needed to make changes it was very easy - a click of a button. Cons For a Staffing Company - You were able to put in multiple locations but when we used it - I would have to get the schedules from the candidates and then enter it into the app so they could see it, They wouldn't able to change their schedules unless they texted me then i would have to change it in the app which took time - wasn't as simple as their just cancelling or removing shift themselves. Review Source Response from When I Work December 5, 2022 Hey Jessica, Jeremy here with When I Work. Thank you for reviewing the When I Work app and providing feedback regarding our features. If you have any specific suggestions for features that you'd like to see added to the app, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/. We appreciate insight and track and respond to every feature request. Take care, Jeremy eK ellen K. owner Retail Used the software for: 1-2 years ### "A good option for timecards and schedule. " August 31, 2017 3.0 Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock. Pros My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it. Cons There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating. Review Source Response from When I Work September 5, 2017 Hi Ellen! Thanks for writing us a review! We appreciate the feedback you provided to us. I am happy to hear that you are finding the scheduler helpful. I am, however, bummed to hear that you have had difficulty contacting our support teams. You always have access to live chat within your account, simply by clicking on the chat bubble within the green toolbar. If additional training on the Attendance tool is something you would like, please just let our support teams know and we would be more than happy to provide you with that. We strive to provide the highest level of support to our customers and we hope that we can meet your expectations moving forward. Have a great day! VR Verified Reviewer Ice Cream Runner Food & Beverages Used the software for: 6-12 months ### "Easy, Simple, & Helpful" July 13, 2022 5.0 When I Work is software that is visually easy to see when and who is scheduled. Pros I really love the instant messaging and easy-to-understand schedule setup. Cons If I had to pick, it would be that it can sometimes be difficult to set up new hires, but that's the same for any software. Review Source Response from When I Work July 15, 2022 Hello there, Thanks for writing us a review! We're glad to hear you are enjoying the app! Sara Y. Advertising Operations Associate Marketing and Advertising Used the software for: Less than 6 months ### "A literal time saver for any business" December 16, 2022 4.0 Overall, When I Work can do just about anything for our company. It can track time and attendance, schedule shifts and overtime, and mark employees as "out of office" when they take paid time off. It is also fairly easy to onboard and train new team members and managers on how to use it just as well. If you work with a lot of people across departments in a physical, remote, or hybrid work environment then this platform is for you! Pros When I Work allows me to schedule shifts faster, track my own time easier, and communicate when I'm on the clock to my supervisor and other colleagues. I particularly like that this app saves us time on scheduling and improves productivity & accountability amongst our coworkers. Cons I disliked that the desktop and mobile versions of the software do not sync up properly. While the platform can accurately communicate changes to everyone, it takes a while for those changes to show up in the system. This feature can most definitely be improved upon in the future. Review Source Response from When I Work December 19, 2022 Hi Sara, We appreciate your nice feedback! It's great hearing from you that When I Work is helping to make your teams' and your work lives easier. I can certainly see how having the option to auto-refresh would help with visibility and reduce the need to manually refresh to confirm that changes were made within the workplace, especially when there are multiple managers working on the same schedule. I appreciate you taking the time to share this suggestion with me, this feedback does sound like it would be impactful for your workplace and others. We do look to user feedback when considering future updates and enhancements, so thank you for your time in sharing these ideas with us! Best, Farrah HJ Helen J. Accounts Payable Construction Used the software for: 1-2 years ### "User Friendly, Easy to Use and Understand." October 8, 2019 5.0 Pros DASHBOARD : Upon logging in, the dashboard shows the exact total amount of time and money put it by all employees. That way, I can see if there is something out of the ordinary as long as I know the average expense we put on the payroll. AS AN ADMIN/PAYROLL/SUPERVISOR: I can customize who can view and edit the time of the members in the team. Typically, I give part of admin rights to the team leaders or supervisors. This way, it saves my time in editing login errors and focus more on the whole organization. If I want to do a roll call, I can do it at my desk in one glance. It helps me organize the schedule of the whole organization for next week's work operation and post it when it is finalized. No more excuses such as "I didn't know". At the end of payroll period, reporting is a breeze! AS A USER WITH LIMITED ACCESS : As a user, I have limited view of the data. I can only view my own hours. Which it is what I'm supposed to only see. I can watch my hours and limit myself to working more than 40 hours per week. I can send my Personal Time off and wait for the admin's approval. As a contractor employed by the organization, I can post my time availability. I don't have to go back and forth talking and negotiating to the supervisor. I can do this remotely with an app. Cons So far, I have nothing least to say about this software. Review Source Response from When I Work October 11, 2019 Hi Helen, Thank you for utilizing When I Work and for this awesome review! We appreciate hearing from you and are glad to know When I Work is helping to save some time and make your teams' and your work lives a little easier. Best, Vicki LR Larissa R. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Honest Review" December 1, 2022 5.0 Pros This software allows us, administrators, to monitor the times of clocking in from each staff member. We have access on our phones, and you can set up any alerts you get, such as late clocking in, no-shows, whenever a staff works multiple departments and is approaching overtime, etc. It is user-friendly, and we do not regret getting it. Cons When there are updates made, sometimes, it doesn't give us the correct times collected in the time sheet. Review Source Response from When I Work December 8, 2022 Hello Larissa, This is Ben from When I Work Customer Care. We greatly appreciate your positive feedback on our service. I'm glad that you've found our software user-friendly and that it's made a positive impact on your workflow. We'd be happy to help at anytime if you ever need any assistance with our software or if you wish to provide feedback. A ticket can be opened up with: https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review and I hope you have a wonderful day. Happy scheduling! Best regards, Ben KJ Kristin J. Leasing manager Real Estate Used the software for: 2+ years ### "When I work is brilliant!" April 9, 2024 5.0 We love when I work! It's user friendly has everything your business needs and worth every penny! Pros Everything is easy to use and schedule, everything being on one app and on the go is what we need in todays time being fast paced! Cons Making sure I copy schedules and publishing instead of it doing that immediate. Review Source Response from When I Work April 16, 2024 Hello Kristin, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and provide your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care! Best, Sarah Christopher H. Wine Enthusiast Food & Beverages Used the software for: 2+ years ### "When I Work User " February 12, 2020 5.0 Pros The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off. Cons The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability. Review Source Response from When I Work February 14, 2020 Hi Christopher, Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need! If you have any questions about Availability Preferences please submit a ticket, we are happy to assist! https://help.wheniwork.com/submit-a-ticket/ JL Jamie L. Owner Veterinary Used the software for: 6-12 months ### "Okay for micro-busineses but does not scale well, integrates poorly, and suffers from bad support" April 14, 2021 4.0 The company only offers support by Chat or Email - there is no way to get someone on the phone. I did not realize this when signing up, and find it a maddening waste of time when you have a real problem to solve (and you will have problems!) Pros The Scheduling module works well for our 25-person veterinary practice where staff work rotating schedules. We can set up templates for each group and quickly deploy and tweak the schedule. Cons We tried to integrate with Gusto Payroll to streamline time-sheet reporting. It's a mess, and does not often work. It's really hard to troubleshoot because WhenIWork hides all the integration details. For instance you can not see the mapping of employees and their roles/jobs between the two companies. After a while I realize that it's faster to manually type in all the data since troubleshooting this is so time consuming. Plus you can not get support on the phone! Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) WhenIWork has better calendar scheduling features. I am shopping for another option now! Review Source Response from When I Work April 16, 2021 Hello Jamie, Thank you for your honest review of our integrations and support channels. We appreciate the feedback. The Customer Care team aims to provide exceptional support through our email and chat channels. We would be happy to continue assisting with any issues you are seeing with the Gusto integration. Please chat in with us or submit a ticket. All the best, Tim TG Tina G. Administrative assistant Accounting Used the software for: 2+ years ### "The When I Work app reminds me when I work!" July 14, 2023 5.0 Pros The most impactful feature of When I Work is the employee scheduling. It allows for easy maintenance of employee scheduling! Cons I would of course like more options on training to use the software but it wasn't extremely difficult to manuve. Review Source Response from When I Work July 17, 2023 Hi Tina, Lexie here with the Customer Care team at When I Work, thank you for taking the time to leave this review! I am thrilled to hear When I Work has been such a great fit for your workplace and especially your Employees! I recommend having any managers and supervisors that will be in charge of scheduling check out our training center-https://help.wheniwork.com/training/manager-training/. Here, you will find resources for specific time-saving features, maximizing your account setup, and increasing efficiency while scheduling. Employee-specific training materials can be found in our employee training center as well. https://help.wheniwork.com/training/employee-training/ If you have any questions along the way, please feel free to contact us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ or reaching out to us on live chat. Cheers, Lexie SP Stephanie P. Office Manager Insurance Used the software for: 6-12 months ### "Very Satisfied User " October 7, 2020 5.0 I enjoy that the employees can verify their hours themselves and also put in their time requests. It's also convenient for the employees to be able to add notes regarding why they need an adjustment on their time sheet. I find that When I Work is very user friendly and that really helps my employees and I. Pros I enjoy the ease of being able to track employee time sheets. When I Work is very user friendly for both the administrator and users. I also am very impressed with the customer service department when I reached out to them regarding upgrading ny services and they were very helpful with recommending what would best suit the needs of both the employer and staff. Cons It was a little difficult for the employees to get used to the change of software that was being used for payroll, however, that is no fault of When I Work. Change can be difficult and hard to remember at times. Reason for choosing When I Work When I Work was the most user friendly software that we found for the best price. I highly recommend it for any company looking for this type of software. The customer service department is also extremely helpful when setting up your account . Review Source Response from When I Work October 24, 2020 Hi Stephanie - Thank you so much for sharing such a wonderful review with us! I'm thrilled to hear that our Timesheets and features have been so helpful for you and your team! It's awesome to hear that our Customer Care team has been able to assist and be so helpful as well, thank you so much for letting us know! If you, or your team have questions at anytime, we're here to help! Again, thanks for this awesome 10/10 review! Kindly, Adrianne AC Amanda C. Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Revolutionized our Scheduling Process" September 24, 2020 5.0 We used to manually schedule all staff at our child care programs. When a regular staff called in sick or requested vacation we used to have to call, text and email each individual on call or float staff to see who was available and if they could work at the location we needed. When I Work allows us to be a lot more efficient in this process. It also allows for better communication with all staff through features such as work chat, and announcements. The customer service provided from the initial demo to setting up our team was exceptional. Our rep was always available to answer our questions or educate us about new features that might be useful to us. Our rep worked with us to use the features that worked best for us. When I Work also provides ready to go resources that you can send out to teams that include everything from how to set up your account, see open shifts, swap/drop shifts etc. Pros The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site. Cons At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features. Review Source Response from When I Work October 10, 2020 Hi Amanda, Thank you so much for this detailed and thoughtful review! We love hearing about some of your favorite features and how your team utilizes OpenShifts and new features as they become available! JM Jackie M. Program manager Education Management Used the software for: 1-2 years ### "Best Available" March 6, 2024 5.0 Pros The ease of use and how quickly employees catch on to using it Cons Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often. Review Source Response from When I Work March 7, 2024 Hi Jackie, Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app. We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab LL Laurie L. President Consumer Services Used the software for: 2+ years ### "Good for specific types of companies; we needed additional functions" April 12, 2019 3.0 This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.). Pros It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day. Cons There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message. Review Source Response from When I Work April 15, 2019 Hi Laurie, Thank you for taking the time to leave us such a thoughtful review. I'm glad to hear that our multiple schedules and job sites features were helpful for you as your scheduled your staff. I'm sorry to hear that you ended up choosing to go with another software; we are always looking for ways to improve When I Work, so I really appreciate your feedback about allowing employees to decline shifts, rather than just confirming them. Thank you again for taking the time to give us this feedback, Laurie! All the best, Briana DP Deborah P. CEO Hospital & Health Care Used the software for: 2+ years ### "Going down the drain fast" February 17, 2021 1.0 Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that have totally made this service obsolete for our company and now - in the middle of the work week in the middle of the work day when all of a sudden the changes became in effect with no warning- we have to stop what we are doing and find another scheduling service. This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks. Can't call anyone - not an option. Pros I felt it had good features in the beginning Cons When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions. Review Source Response from When I Work February 24, 2021 Hi Deb, We appreciate the detailed review. I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app. I am very sorry for the impact any issues have caused to your workflow. The support offered through chat and email ensures that we can address the situation in a timely manner. I appreciate your feedback on this experience. We are always looking for ways to improve. Best, Vicki VR Verified Reviewer Office Manager Education Management Used the software for: 2+ years ### "Deceptive billing practices" February 17, 2020 2.0 The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received. Pros It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out. Cons Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service. Review Source Response from When I Work March 4, 2020 Hello - Thanks for taking a moment to share some feedback with us. I'm glad to hear that the software was meeting your needs for your workplace. I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again. I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback. If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Kindly, Adrianne NM Nicola M. Director Facilities Services Used the software for: 2+ years ### "Does what it is supposed to" September 9, 2016 4.0 I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was). Pros It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand. Cons It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with. Review Source Response from When I Work September 9, 2016 Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options. We understand your frustration in this situation where you enabled a feature which was underutilized. When I Work does not change billing settings without the explicit written consent by the Account Holder. We also email out an invoice to Account Holders for every transaction made to ensure clear transparency. When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee. All pricing customizations are clearly listed on the Account & Billing Page and prior to consenting to the recurring payment- we require the Account Holder's consent to our Terms of Service, Refund Policy, and Privacy Policy. KS Katja S. Call Center Ambassador Hospitality Used the software for: 2+ years ### "My favorite scheduling app that I've used so far!" October 21, 2022 5.0 I have used When I Work at two different places of employment and prefer it over other scheduling applications, such as ADP. Pros When I Work is very simple to use and easy to navigate. My current or upcoming schedule always shows up as soon as I log into the app, and I can easily view my upcoming shifts and approve them. Putting in requests and setting my availability is also very straightforward. Finally, I enjoy the messaging feature, which is helpful for communicating with a whole team or with individuals whom I haven't shared contact information with yet. Cons Sometimes When I Work logs me out of the app and I am forced to log in again, which can be inconvenient if I don't have my password saved or written down. When I cancel a shift, it still shows up in my Concluded Requests, as well as my employer's requests for me, which I feel is a bit unnecessary. I would prefer if it just showed up in mine but not in my employer's requests. I also wish my shifts from previous weeks were still available to view. Review Source Response from When I Work October 27, 2022 Hi, Katja Thank you for leaving such a positive review. We appreciate your time and support! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.