# Page 12 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 12 - Reviews of When I Work ## Showing most helpful reviews Showing 276-300 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bob B. Project Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Could not preform my job with out When I Work" October 13, 2017 5.0 I work on small and large project. helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling. Pros Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task. Cons I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling. Review Source Response from When I Work October 16, 2017 Hey Bob! Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day! Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier. Have a wonderful day. :) GM Gregory M. Owner Retail Used the software for: 1-2 years ### "When I Work" May 24, 2023 4.0 Good bad simple to use Pros Notifies employees of upcoming schedule, published schedules. Cons Unable to approve time cards if you schedule a manager that is not required to clock in and out Reason for choosing When I Work Because we have used before and it’s easy and simple Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Employees unable to see everyone that was scheduled Review Source Response from When I Work May 25, 2023 Hi Gregory, Thanks for taking the time to share this feedback with us. It's great to hear that When I Work is helping to make your teams' and your work lives easier. It may be helpful to note that a timesheet can only be approved if there are existing time entries. If there are persistent issues with approving user timesheets, please reach out at https://help.wheniwork.com/submit-a-ticket/ so we can further assist. Thanks again for your time! Kindly, Chelo CS Christie S. President Non-Profit Organization Management Used the software for: 2+ years ### "This app sucks" March 1, 2022 1.0 It sucked Pros Nothing. The price is outrageous. That should tell you everything Cons Price and no customer service I could not get. a response back from every time I tried. They don’t try to help with any problems. Reason for choosing When I Work I didn’t goose I choice something else that would give us a lot more with live customer We servi d phone line Review Source Response from When I Work March 2, 2022 Hi Christie. We appreciate you taking the time to leave a review on our product! We strive to have a wonderful scheduling app but always appreciate hearing how we can make it better for our users. If you ever use When I Work again and need customer support, our Customer Care team will be happy to help! You can contact them by visiting this link, https://help.wheniwork.com/submit-a-ticket/. Best, Tiera S. VR Verified Reviewer VP of HR Real Estate Used the software for: 6-12 months ### "Easy to use" April 28, 2023 5.0 Great. We never had any issues and our team was always able to access and see their schedules. We used it for a team of 50+ so it can scale very easily as your team grows. Pros is a very easy to use product. We were able to easily create, manage, and publish schedules for a team of 50+ employees. It was also able to connect to our phone system so we could create a round robin calling system based on who was scheduled. Cons Nothing really. It was a very easy to use system and checked all the boxes for what we needed. The only reason we changed systems was because we moved to an HRIS that included scheduling and no longer had a need for . Review Source Response from When I Work May 10, 2023 Hi there, Lexie here with the Customer Care Team at When I Work, thank you for reaching out. I'm happy to hear you have such a positive experience with When I Work! Thank you for being a part of When I Work and taking the time to provide this feedback. I wish you all the best for your team! Warmly, Lexie VI Victoria I. Coordinator Education Management Used the software for: 2+ years ### "When I work user" June 30, 2022 2.0 Pros That I can copy from the previous week or day Cons How slow it is when there is a lot of shifts. Review Source Response from When I Work July 5, 2022 Hey there Victoria, Cassee here with Customer Care. We received your feedback and wanted to follow up! We are glad to know that our Scheduler has made it easier for you to publish and duplicate schedules! We love making work less work, so it's great to know we're hitting the mark in that area. Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. We definitely appreciate your candid feedback on this area! Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users! Kindly, Cassee VR Verified Reviewer Owner Design Used the software for: 2+ years ### "When I Work for Day Care" September 22, 2022 5.0 So far the service has been great and I appreciate that there is a Zapier capability to allow me to connect to 3rd part apps. Pros I appreciate that I can connect with my care workers and they can schedule time around their own schedules. Cons The free version does everything I need it to so there's really nothing that I don't like about it. Great job! Review Source Response from When I Work September 26, 2022 Hi There! - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. VR Verified Reviewer Lifeguard Public Safety Used the software for: 6-12 months ### "\[sensitive content hidden\]" May 24, 2023 5.0 Pros Convenience and ready to use easily for everyone Cons It could be slow at times but not normally Review Source Response from When I Work May 25, 2023 Hi there, Ky here from the Care Team at When I Work! We wanted to thank you for taking the time to write a review and leave feedback on your experience. We're thrilled to hear that When I Work has been convenient and easy for you and your staff to use. Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. Thank you for sharing with us that improvement to the speed of the app would be helpful! If anything else comes up please don't hesitate to contact our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ for troubleshooting assistance. Thanks for supporting When I Work! All the best, Ky Nick S. VP & Co-Owner Retail Used the software for: 2+ years ### "Software helps save our managers a lot of time. Support leaves a lot to be desired" February 4, 2020 3.0 Pros The scheduling part is awesome. It allows us to communicate easily with our staff and get schedules out to everyone via the app. Cons The time keeping part isn't always great. It's not always designed to work with our time period that ends at 7AM on Monday. It often puts time off requests on the previous pay period. Their support is lousy at best. They only have chat support, no phone support. When I contact them about a bug in the software, the response always is "OK, we'll work on it". That is not acceptable when the bug affects Payroll. They need to fix it quicker or implement a work around. Just this morning now the software is completely down and I have no way to contact anyone, because their help site is down also, so can't contact them via chat. Review Source Response from When I Work February 9, 2020 Hello Nick. Thank you for your feedback. We're always looking to hear from our users about their experiences and review feedback to inform our decisions in the future. The Customer Care team is not in control of development or bug fixes. They are the front line team that follows specific processes to test and inform the development team. There was an outage on the 4th. We apologize for any inconvenience this caused you. Tiffany P. Training and Operations Coordinator Used the software for: 2+ years ### "Where functionality meets community" November 30, 2017 5.0 Increased communication with employees, beneficial blog posts to pass along to our management team, and a system where we have experienced no down time Pros seems to be the culmination of every scheduling manager's "But I wish I could......" statements. It is intuitive, flexible, and easy both during set up and for the end users. It also helps that the customer support and company culture are inviting and informative. Cons What I like the least is the fact that my company is currently stuck using a different Time Clock system so we don't use that specific functionality that offers. Review Source Response from When I Work December 1, 2017 Hi Tiffany! Thank you so much for your kind words. At When I Work we do strive to make the software intuitive and the set up as easy as possible! I will pass your compliments to the team! We aim to be as informative and friendly as possible. I also love our blog posts :) I am sorry to hear you feel stuck with your current Time Clock System. If you ever do want to look into other options please give our Attendance & Time Clock software a try. We offer a 30 day FREE trial. Feel free to reach out to us at support@wheniwork.com if you have more questions about those features. Thanks again for your time. Have a wonderful day! - Cara When I Work Team Natalia S. Salesforce Developer Market Research Used the software for: 1-2 years ### "A comprehensive and understandable labor scheduling system" November 21, 2022 5.0 It is a system that allows multi-channel communications as well as calendar management and report creation, it is the type of tool that is not organizationally complex and does not require large investments. Pros Allows communications with employees in a much faster way even if you work remotely, in recent years this tool has been growing by making real time updates and organizing shift changes or managing the employee database, it is a tool with many functions that I would consider beneficial for professionals Cons I have no problems the tool works well and can be adapted to companies without complexities or without high costs, it is very functional and flexible Review Source Response from When I Work December 1, 2022 Hello Natalia, Thank you for this glowing review. We love to hear that When I Work is meeting the needs of businesses around the globe and appreciate your feedback regarding our constant growth and improvements. Have a wonderful day! Best, Sarah AK Ashton K. Student E-Learning Used the software for: 1-2 years ### "When I Work helps me work" November 17, 2022 5.0 My overall experience with has been great Pros I like how accessible and self-explanatory this software is. It allows me to see my teammate's schedule, and the calendar feature is extremely useful for planning out my week. Cons It is a bit messy which I don't particularly like. Review Source Response from When I Work December 1, 2022 Hello Ashton, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app. I would be very interested to hear any specific feedback or suggestions you have regarding the app's ease of use. Please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any suggestions you have or behaviors you've noticed. Thank you again for using, reviewing, and recommending the app! Best, Sarah HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "WhenIWork with VetMed" July 23, 2023 5.0 This platform is easy to use and efficient in what the company uses it for. Pros WhenIWork is great for our workplace because it allows us to easily see our schedules, request time off, and punch in and out for shifts and breaks. Cons In addition to this platform my workplace has to use another site in order to offer employee benefits. Would be nice to have everything in one. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex Flex was more difficult to use with less feature and functionality. Review Source Response from When I Work July 27, 2023 Hi Holly! Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team! One of our goals was to make scheduling, communication, and time tracking easier and it is terrific to know When I Work is helping your team! Your feedback is appreciated, as we are always looking for ways to make improvements. Kindly, Shanyce JW Joey W. Owner Entertainment Used the software for: 2+ years ### "Makes my life SO much easier!" May 8, 2019 5.0 Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork. Pros the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email. Cons My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well. Review Source Response from When I Work May 9, 2019 Hi Joey, Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth! Best, Terra DK Deborah K. Owner Veterinary Used the software for: 2+ years ### "The software has made the impossible, possible for scheduling employees" December 22, 2017 5.0 I think scheduling would not be managed as well without this software. Pros I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future. Cons I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week. Review Source Response from When I Work December 22, 2017 Hi Deborah, Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier! When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list. There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page. When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at support@wheniwork.com! Thanks, Adrian RM Ryan M. Principal Public Safety Used the software for: 2+ years ### "The best scheduling app that is always adding new features and has amazing customer service." August 30, 2022 5.0 I love this product. Greatly improves several aspects of our workplace, both management and employees. Pros Makes creating and managing the schedule a breeze. Saves us hours of work vs doing this the old way, on paper. We love that our employees can find a sub easily. This makes their job more flexible which a must so they can fit work into their busy recreation schedules. Cons I wish the price was lower. Seems a little high, however they have the best customer service. Review Source Response from When I Work September 9, 2022 Hi Ryan, Thank you for providing your feedback, and glad you are enjoying our app! We appreciate hearing from our supporters. VR Verified Reviewer Marketing Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "When do I work?" December 3, 2019 4.0 Overall I enjoy the easy and simplicity of picking my shifts with this app. Its easy to navigate and for the most part has very few bugs. Pros is great for keeping track of your shifts and signing up for new ones. It makes it easy for employeers to let employees know when new shifts are available and employees can easily pick and choose when to work and keep track of their schedule. If you don't like to keep track of your schedule yourself you can set up reminders and notifications to alert you when a shift is coming up or when your employeer adds a new shift to the schedule. Cons Depending on the size of the company you work for, picking up shifts can some times be hard. Most shifts are limited by how many people can pick them up so its often first come first serve. If you miss a notification it might be too late for you to grab a shift which may mean you wont be able to work that week. Review Source Response from When I Work December 6, 2019 Hi there, Thank you for taking the time to write such a thoughtful review for us! We're glad that you've enjoyed using When I Work for keeping track of your schedule, including the shift reminders feature. I can definitely understand any frustration about missing the chance to pick up OpenShifts, and we really appreciate your feedback about this. Thank you again for taking the time to share this with us! Best, Briana SR Scott R. VP Operations Hospitality Used the software for: 2+ years ### "User friendly " March 15, 2023 5.0 User friendly and easy to teach employees how to use. Pros Schedules are easy to set up, attendance is easy with clock in and out. Easy to export data to hr software. Cons Deleted punch in and outs are not recorded. Need a record of them. Printing of schedules is too basic not enough options to print the schedule how you want. Time card sheets should print out nicely on one page. Should have fingerprint sign in for employees to clock in and out on a locked time clock device. Reason for choosing When I Work Integration with gusto and user friendly Review Source Response from When I Work March 16, 2023 Hi Scott, we appreciate you bringing this to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. VR Verified Reviewer Kitchen worker Food & Beverages Used the software for: 6-12 months ### "Fine for what it is" November 21, 2022 4.0 is fine and it gets the job done, but there are easier softwares that are more reliable. When it works, it’s great! Pros This software is easy to read and simple to onboard Cons There are better scheduling apps that crash less often Review Source Response from When I Work December 1, 2022 Hello there, Thank you for taking the time to review the app and provide your valuable feedback. We understand the need for the app to function as expected. Our Care Team would really appreciate the opportunity to troubleshoot any issues you're having with you. Please submit a ticket to our Care Team at your convenience by visiting https://help.wheniwork.com/submit-a-ticket/. Thank you! Warmly, Sarah Boyd T. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Most handy tool for our variable staff schedules" May 15, 2022 5.0 Pros I like how easy it is to schedule and adjust the schedule of staff, and how they can swap and take time off easily with MINIMAL to no involvement from management. Cons I have no faults for this software. It's amazingly easy to use and I've had little to fault them on after nearly a decade of use. Review Source Response from When I Work May 20, 2022 Good afternoon Boyd, Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you! We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage your team's shifts and time off. Our goal is to make work less work, and it's always great to hear when we've hit the mark! Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions! Best regards, Cassee LC Leo C. Operating Partner Restaurants Used the software for: 1-2 years ### "Solid scheduling platform" June 15, 2023 4.0 Pros The platform was easy to use in general and the employee app was handy. Cons Wasn't the best solution for a restaurant. Wanted to be able to schedule without defined end times so that staff didn't get the idea they could leave exactly at that time. Some other platforms allow for this (such as scheduling to "business decline" or "close"). But it works well for businesses with fixed schedules.Dealt with some lagging on the backend when scheduling via a pc. Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Reason for choosing When I Work We ultimately switched away from WIW to 7Shifts. Review Source Response from When I Work June 21, 2023 Hi there Leo, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and platform and we appreciate your here. I can see how it would be useful for your team as well as others to have the ability to schedule until "close", "business needs", or something of the like! We appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please don't hesitate to reach out to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any additional questions or if we can assist with anything else. Thank you! Best, Sarah Tori B. Executive Assistant Financial Services Used the software for: 2+ years ### "easy to use" September 18, 2022 4.0 Pros WIW is pretty intuitive, and our team has no problem navigating the software. it's user friendly. we would be lost without using WIW as a scheduling tool. Cons i don't love the fact you have to enter in the amount of hours a team member is taking off when you're entering a day off. we don't use WIW to track hours or as a vacation time management system, we simply just need to put it in the schedule that someone won't be there. it's not something would stop me from using this software or recommending it to someone else, it's just something i find annoying!! Review Source Response from When I Work September 26, 2022 Hi Tori, We are sorry to hear you are having issues with Time off Requests. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help. VR Verified Reviewer Managed services specialist Computer Software Used the software for: 1-2 years ### "Great for scheduling" November 18, 2022 5.0 Great tool for workplace communication. You have everything all in one place for employees to access easily. Pros This software makes it so easy to request time off, swap shifts, communicate with coworkers, and plan out what days you’d prefer to work. I’d highly recommend this to anyone who has shift workers. The app is also quick to learn. Cons One big drawback is that even though I had notifications enabled, I missed a lot of notifications because they did not send for some reason. This made it a little more stressful when I was trying to get a shift covered or had an emergency because I would have to constantly check the app for missed notifications. Review Source Response from When I Work December 1, 2022 Hello there, Sarah here with the Customer Care team. Thank you for this thorough and honest review. Regarding any issues you're experiencing with notifications, I recommend making sure all notifications are enabled in the When I Work app. Phones can also sometimes be built with battery optimization already turned on. Battery optimization can limit push notifications to save battery life, so it may be helpful to disable optimization for the When I Work app. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ if you need any further assistance with this or anything else. Thank you again for taking the time to review the app. My best, Sarah VR Verified Reviewer designer Design Used the software for: Less than 6 months ### "When I work experience" April 25, 2023 5.0 Simple and cool, perfect for scheduling and especially for time organizing. Best for saving time. Pros I was suprised by pricing of this cool online tool. It has smart and modern functions, also it is user friendly. I used it for time scheduling and also online time tracker. Cons Just one small thing - better system of notifications (now the can be overlooked sometimes). Review Source Response from When I Work April 27, 2023 Hi there, Shab here from When I Work. Thank you for the awesome review today! We love to see that you are enjoying When I Work. Thanks for the heads up about notifications as well. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Have a wonderful day! Warmly, Shab mM mera M. freelancer Consumer Services Used the software for: 6-12 months ### "my review about when i work " September 18, 2022 5.0 An company may manage time and attendance, create and amend employee schedules, add new tasks to the calendar, check timesheets, and fill shifts using the cloud-based employee scheduling tool . Using native and browser-based applications, When I Work enables users to manage schedules and track time on mobile devices. When their schedules change, employees receive smartphone alerts, and they may use the app to request time off or shift changes. When staff members request time off, managers are informed and have the option to approve it online. Users can prevent scheduling conflicts by importing personnel data from spreadsheets or CSV files. Additionally supported are forms of communication including customized messaging and group email services. When I Work interacts with companies that offer payroll services like Gusto, QuickBooks, and ADP. Pros The simplicity of scheduling and accessibility appeals to me. They have a great customer service crew that is always willing to assist. I had a good overall experience with , and I would highly suggest it to other Business owners. Cons My only negative experience was having to repeatedly reset my phone due to GPS issues when attempting to clock in, which was unpleasant and time-consuming. Review Source Response from When I Work September 26, 2022 Hi Mera, Thanks for taking the time to review our app. We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help! VR Verified Reviewer Intern - Behavioral Science Unit Real Estate Used the software for: 2+ years ### "Super Easy Scheduling Software!!" April 6, 2019 5.0 Overall, is a great tool that allows multiple people all with different availabilities to be easily scheduled. Love that there is an app for both iPhone and Android users so none of our staff have any issues with trying to use it. Super easy to navigate and haven't had any issues in the years we've been using When I Work. Pros This is one of the most user friendly and simple to navigate scheduling software. A lot of our maintenance technicians aren't the most tech-savvy people and they all were able to quickly figure out how to use , both the app and the web version. I also like that I am able to set reminder notifications before my shift. That feature is really helpful for my coworkers, since not everyone works the same schedule every week. Cons As a user, I honestly don't have any complaints. One of our managers is the one who makes the schedules, but I haven't heard him say anything negative about the product. Review Source Response from When I Work April 9, 2019 Hi there! Thanks for such a glowing and thorough review! It's great to know that you are having such a good experience with When I Work for years now! Best, Terra ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.