# Page 13 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 13 - Reviews of When I Work ## Showing most helpful reviews Showing 301-325 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sasha G. CFO Owner Retail Used the software for: 2+ years ### "LOVE WIW. Always what we need on the daily and brings tons of value" December 26, 2023 5.0 Pros I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy. Cons Not much to say about what I don't like. I think it does exactly what I need. Review Source Response from When I Work December 27, 2023 Hi Sasha, Farrah here with the Care Team at When I Work. Thanks for the detailed review! It’s wonderful to see that scheduling and Forecast Tools are helping your workflow and making your teams’ and your work lives easier. If there is anything we can assist with, please reach out. We're here to help! Thanks for using When I Work! Kindly, Farrah TW Taylor W. Construction Engineer Civil Engineering Used the software for: 1-2 years ### "Easy to Use!" May 22, 2024 4.0 Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well. Pros It is very easy to clock in & out, as well as request time off. A very easy & straightforward app to use. Cons Many times I find that my clock in or clock out submission does not go through - it's like the app glitches & doesn't allow me to do anything, so I have to reach out to my supervisor to fix my timesheet. But you can't tell that it glitched until you go back to the app to clock in or clock out again. Review Source Response from When I Work May 24, 2024 Hi Taylor, thank you for leaving us a review! If you experience this behavior please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help. VR Verified Reviewer Independent Business Owner Retail Used the software for: 2+ years ### "Makes Scheduling Simple" September 19, 2018 4.0 Overall has been a great tool for me and I would definitely recommend it to anyone in charge of creating a schedule each week. It will make your job so much easier! Pros makes schedule making so simple. I love the fact that I can just copy over the previous week to the following week rather than starting from scratch each week. It has made scheduling a painless task now. The ability to drag and drop each shift to the appropriate employee is also another great thing about this app. Cons I wish there was a way that you can pay to add 1 or 2 employees rather than having to move between tiers. Especially when you need just one more employee but the price increase is very steep. Review Source Response from When I Work September 27, 2018 Hello! Marie here with the Customer Care team. Thanks for taking the time to write us a review! We love that you are using the scheduling shortcuts of copying a previous week and the drag and drop function. This saves so much time! I have passed your feedback on to my team regarding the pricing tiers. If you have any more questions or feedback, please reach out to us at support@wheniwork.com. Cheers, Marie LB Lindsey B. Manager Veterinary Used the software for: 1-2 years ### "When I work Review" November 30, 2020 5.0 This has saved a lot of time and money for scheduling. Not having to print paper schedules has saved money of office supplies. Also, staff having direct access to schedule and to make changes has been extremely helpful Pros I like that it integrates into an app that is easy for the younger generation to use. I also like being able to color code shifts for ease when looking quickly. I also like the use of multiple schedules for one facilty. Cons I do not like that you have 2 steps to make a shift. You have to make a shift template and also the shift. Seems a bit tedious. Review Source Response from When I Work December 3, 2020 Hi Lindsey - Thanks for taking some time to share some feedback and provide a review! We're happy to hear that our features and the ability to quickly manage your team has been so helpful! Shift Templates should only need to be created once so you may add shifts with just one click in the future. If you're seeing something different, we'd love to look into that with you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for sharing such an awesome review with us! Kindly, Adrianne SC Sarah C. Senior Hospitality and Marketing Manager Wine and Spirits Used the software for: 1-2 years ### "Takes the work out of scheduling" November 18, 2019 5.0 We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2 Pros It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable Cons The inability to attach files to an email Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/) Reason for choosing When I Work The video training was so easy to understand and charming, it was a no brainer Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We were creating our own schedule utilizing excel spreadsheets, this left open a ton of room for human error Review Source Response from When I Work November 23, 2019 Hi Sarah, Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below. https://help.wheniwork.com/articles/document-storage-release-notes/ Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/. Have a great day, Anna DB Deanna B. Business Manager Hospital & Health Care Used the software for: 2+ years ### "When I Work" June 30, 2022 5.0 Overwall the software works great for time keeping, scheduling shifts and dropping shifts. Pros Love that I can see all positions and the counts that way I can see if all employees are scheduled for the day. Easy to Post all at once and duplicate schedules. Cons I dislike that we have to pay extra to send messages to the entire team. Review Source Response from When I Work July 5, 2022 Hey there Deanna, Cassee here with Customer Care. We received your feedback and wanted to follow up! We are glad to know that our Scheduler has made it easier for you to publish and duplicate weekly schedules and that you are able to confirm all employees and positions are accounted for! We love making work less work, so it's great to know we're hitting the mark in that area. There are three communication features within the WorkChat menu: Send Email, Send Team Text, or sending a message through WorkChat. Sending email and WorkChat messages are included without any extra costs to your plan. The Team Texts require credits because they the cost of sending texts via When I Work since it is separate from a standard Cell Phone Plan. Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users! Kindly, Cassee KN Kristen N. Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful software" July 12, 2024 5.0 Pros Very helpful for calendar and task management Cons I have nothing negative to say about this software Review Source Response from When I Work July 18, 2024 Hi Kristen, thank you for your kind words and support! MH Maci H. Human Resources Manager Hospital & Health Care Used the software for: 1-2 years ### "When I Work for Nursing Shift" June 8, 2022 4.0 Pros does exactly what we need for scheduling the varying shifts for the different level of nursing staff and the different departments that they work in. Couldn't recommend enough. Cons Integration was not difficult. All of our staff use their cell phones for this and enjoy the notifications of open shift availability. The price is probably fair, but seems high. Review Source Response from When I Work June 10, 2022 Hello Maci, Bill here from When I Work Customer Care. Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. Thanks, Bill Trish C. Senior Receptionist and Lead Trainer Veterinary Used the software for: 2+ years ### "Great software for teams of all sizes" July 25, 2019 5.0 I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose again and again. Pros \- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use Cons \- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing When I Work The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful. Review Source Response from When I Work July 29, 2019 Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda PS Pam S. Store Manager Used the software for: 2+ years ### "When I Work made scheduling and communicating to all employees a breeze! " February 1, 2018 5.0 Pros The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program! Cons The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example. Review Source Response from When I Work February 3, 2018 Hi there Pam! Thanks for the great review! We are so happy to hear that you find so much value in When I Work! In addition, we do have a way to block off days that you don't want your users to request off. You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'. Here is a guide that walks you through that: http://bit.ly/2nzroHJ Feel free to reach out to us at support@wheniwork.com with any questions :) Sincerely, Kara -When I Work Team RB ROB B. General Manager Restaurants Used the software for: 2+ years ### "When I work solved our scheduling issues" December 22, 2023 5.0 Trying to share spreadsheets through Google and keeping up withal the availability of servers was difficult and we often missed scheduling for a shift. solved these problems and has eased all our stress around scheduling and availability. Pros Real-time availability and ease of use made the adoption of this for scheduling so easy for us. Cons We did not see any cons with . It has been a great experience. Review Source Response from When I Work December 27, 2023 Hi Rob, Farrah here with the Care Team at When I Work. Thanks for writing us a review! It's great to hear you're enjoying the app and how the Availability feature is helping you and your team. If there is anything we can help with, please reach out. Thanks again for reviewing our app and for using When I Work! Kindly, Farrah MLL Maria Lenin L. Sales/ Appointment Setter Marketing and Advertising Used the software for: 6-12 months ### "Manage staffing, scheduling, and attendance of your team for free" April 29, 2019 4.0 Pros It’s a great application if you handle a large team and you need to keep track of your employees schedule, time clock , and shift staffing. It can handle up to 75 users. We used this application when i joined a part time job in sales. And it was easy to set up both in desktop and mobile. And when i logged in I can see all members of our department in the Team messaging feature. You can easily read and track all conversation within the team. Choosing your shift or schedule was easy. Just add the shift or schedule you chose for up to 2 weeks and the Manager can view your schedule for the day. Time clocking was easy, just press the IN button and break button if you are on break. Its an awesome application and whats good is that its free to sign up and use these features. Cons Well since its free, the features and function are just limited to what the employees clicked on the app but no screenshots of their desktop or other feature that other time applications have that can testify that the logged hours are indeed productive. Unlike Some paid applications that would have integrations to payment system after approval of hours, does not have other app integrations that would be complete the staffing and accounting system of your business. But so far everything went fine for this application, and moving through features or tabs does not hang and does not have much errors. Review Source Response from When I Work May 9, 2019 Hi Maria, Thanks for taking the time to leave such a thoughtful and detailed review! I'm glad to hear you're enjoying the free version of When I Work so much! If you are ever interested in any of the paid features, feel free to check them out at wheniwork.com/pricing Best, Terra Thomas C. Owner Food & Beverages Used the software for: Less than 6 months ### "I work smarter with When I Work" February 27, 2019 5.0 Scheduling, time management, attrition. Pros I'm a small business owner. I started a company that puts food service in office buildings. I have some family and friends that volunteer their time to help me get up and running and 4-5 part time employees that work occasional hours. I originally emailed out a schedule but I was bombarded with emails back asking when people worked. Unfortunately, I'm not able to respond to emails during the workday very frequently and as the result I'd be stuck. Enter my most reliable helper.... I tried a bunch of scheduling and collaboration programs and When I Work outshined them all. The biggest benefit is time. I save about 5-7 hours per week NOT dealing with scheduling issues. The less time I spend on HR stuff, the more time I have to perfect my product and provide customer service the right way. Employees get automatic updates on when they work so no more forgetting. I don't have to send reminders or additional emails that aren't going to be looked at. Employees can check their app anytime to review their schedule and make changes. They can even swap shifts on the spot if something comes up. I can review changes in real time, adjust the schedule and reminders and changes are sent out immediately. I highly recommend you give When I Work a shot. You'll be glad you did. Cons Nothing. is my most vital asset in my small business. Review Source Response from When I Work March 7, 2019 Hello Thomas - Thank you SO much for such an outstanding review and 5 stars! I'm so happy to hear that you're saving time by using When I Work and that our features have been so helpful for you and your team! Take care, Adrianne VR Verified Reviewer Manager Restaurants Used the software for: 2+ years ### "When don’t I work " July 7, 2021 3.0 Overall not bad the loading thing really sucks. Almost missed a lot of shifts. Pros Overall it does exactly what you need/want. The issue is that it is SLOW to lid your daily schedule. I’m not sure why this is the case and also got beat up trying to see it! Cons When you open the app, it never seems to lead the correct daytime. It ALWAYS jumps forward or backwards. Review Source Response from When I Work July 8, 2021 Good afternoon, We appreciate that you took the time to leave a detailed review! I see you have run into some issues with the load times. I am very sorry for the impact this has caused to your workflow. Our Customer Care team would definitely be able to investigate this and the behavior you are seeing with incorrect times. I recommend submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can look into this! I appreciate your feedback on your experience. We are always looking for ways to improve. Best, Cassee Melina A. Office Manager Food & Beverages Used the software for: 2+ years ### "Great." October 4, 2018 5.0 Pros It makes scheduling so much easier with the "copy previous week" feature. Also, the fact that employees are able to edit their own availability helps the scheduling process go smoother. Cons You can't delete/erase chats! It's literally the most infuriating thing to just have them pile up. Especially when you have various employees plus group chats. I wish I was able to delete the threads as soon as I'm done with them. Review Source Response from When I Work October 28, 2018 Hi Melina, Marie here with the Customer Care team. Thanks for taking the time to review our app! We are glad to hear you are utilizing scheduling shortcuts to save you time when scheduling your employees. I understand that it is frustrating to not be able to delete single conversations/threads in WorkChat. You do have the option to Leave a Conversation so it does not appear in your list anymore. I have passed your feedback on to our product team. They appreciate customer feedback and will take the time to review it. If you have any questions don't hesitate to reach out to us at support@wheniwork.com. Cheers, Marie CB Charissa B. Office Manager Environmental Services Used the software for: 2+ years ### "Great app for Scheduling and Time tracking" September 26, 2022 5.0 Has worked exactly as i needed it to. have been able to use time tracking for payroll, schedule employees and even have them required to confirm their shifts so there is no excuses about not knowing they were scheduled Pros Its a one stop shop. You can track time, schedule, request time off even send messages to all employees or just one Cons I think that there should be more information sections under employee. Reason for choosing When I Work the variety of uses Review Source Response from When I Work October 5, 2022 Hi there Charissa, Ky here from the Customer Care team at When I Work. Thank you so much for your stellar review! We're so glad to hear you're able to utilize When I Work to accomplish building your schedule, submitting time off, and messaging with your staff. We'd be interested in hearing what suggestions you have for the additional sections you're wanting to see under the employee profiles. If you'd like to share more about this, please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Thank you for being a part of When I Work, Charissa! Users like you are the reason we do what we do! Warm regards, Ky SN Sharonda N. Administrative Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Happy Customer" October 31, 2024 5.0 My overall experience with was pretty good. Pros What I liked most about is that it's great for a start-up company. Cons What I liked least about was that employees could go in and enter their own time worked. Review Source Blair C. Brand Specialist Recreational Facilities and Services Used the software for: 1-2 years ### "When I work makes scheduling easy" December 26, 2020 5.0 From both a use and an administrator, this program is great for scheduling. Those who download the app have access to see their shifts as well as set reminders so they never miss a shift! Administrators can easily add shifts based on the availability given by coworkers. Pros Scheduling and time off requests are as simple as clicking and dragging. Schedules can be viewed at any point and there is never an issue with wondering when I am meant to work. Cons If you have a bigger staff, scheduling can still be a bit confusing from an administrator standpoint, however when the app’s color system allows for a more organized session. Review Source Response from When I Work January 7, 2021 Hi Blair - Thanks so much for taking a moment to provide us with a review! It's awesome to hear that you and your team have enjoyed having access to your schedule at your fingertips and that our features have been so helpful! Thanks again for the awesome review! Kindly, Adrianne Kevin C. Special Events Coordinator Used the software for: 2+ years ### "Really easy, streamlined and intuitive" November 3, 2017 5.0 Pros Easy of scheduling. I really like the intuitiveness of the product. The support is very responsive as well. Cons Lack of integration with google calendar. This would be an even better way to streamline use. Sometimes, there are bugs too. Review Source Response from When I Work November 7, 2017 Hi Kevin, Thank you for taking time to review the When I Work app! We are thrilled that you are finding everything to be easy to use and intuitive for the staff. Our Customer Care team is also happy that you find their help to be useful! We do offer a one-way integration to Google Calendar via the "Dashboard" on the web and through your mobile app. Here's more info: https://help.wheniwork.com/articles/syncing-your-schedule-to-a-calendar-app-computer/ Please reach out to us at support@wheniwork.com if you have any questions on the Google cal integration, and any other questions/feedback. If there are any bugs you notice we also would like to have you alert us as soon as you can so the product can be in top shape for your day-to-day use. We are always here to advise to make sure you can leverage the app to the fullest. Best, Sasha DeMarre JB Jessica B. Owner Insurance Used the software for: 2+ years ### "Convenient to have, at a decent cost for the extra features" May 20, 2022 5.0 Have been using for years, and don't see a day when I'd consider using anything else. Enjoying the program. Pros Mostly everything, easy to understand. To get around. To set up. To download reports. To welcome each staff. Easy all around. Cons I wish it had slightly more clarity on the individualized permissions / features. Has a good amount of specific features, but one by one would be helpful when granting permission to managers. Review Source Response from When I Work May 25, 2022 Hi Jessica, Natalie here with the Customer Care team at When I Work! Thank you so much for the review! We're happy to hear When I Work has met the mark for you and your team. With respect to manager permissions, I can definitely see how it'd be helpful to expand the options for customizing permissions on an individual basis, and we're always looking for ways to improve the app, so I appreciate you taking the time to leave your feedback. If you have any questions or other thoughts you'd like to share, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we love hearing from you! Best, Natalie VR Verified Reviewer Independent Contractor Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Ease of Management" August 28, 2022 4.0 Pros It is very user-friendly, easy to navigate, and saves time for an employee to punch in and out. Easy to track your hours. You don't have to worry about missing hours. Asking for time off is simple and getting approval from management. Won't allow you to clock in before your shift. Cons When applying the schedule, have to copy and paste from the week before. Sometimes logging into your account doesn't recognize your passwords or user. Geolocation has the issue of locating where you are at. Resetting the system is time consuming. Review Source Response from When I Work September 7, 2022 Hi there, Ky here with the Customer Care team at When I Work. Thank you for taking the time to leave a review and for sharing your feedback! We're so glad to hear that our app is user-friendly and helps to better keep track of your hours. We definitely want to take a closer look into the login and Geolocation issues you were experiencing for you. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help! Best, Ky BS Brad S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!" February 21, 2019 4.0 Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!! Pros The functionality and features offered are by far the best thing about this Software. Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company. Cons I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer... Review Source Response from When I Work March 7, 2019 Hi Brad - Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team. I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time. If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at support@wheniwork.com or via Live Chat as you referenced. Kindly, Adrianne Justin S. Clinic Administrator Used the software for: 2+ years ### "Have been using WIW for several years now and have enjoyed being apart of WIW program" October 25, 2017 5.0 Made a very difficult task of scheduling multi locations and multiple staff members much simpler. What used to take several days of labor can now be done in a few hours, and we are 4 times as large as we were when we started. WIW has helped with that growth because of the efficiency in scheduling and budgeting our staff hours to fit our need. Pros Continual improvement to meet the needs of clients. The changes that have occurred over the last 3 years have improved our workflow and continually allows us to do more with scheduling and payroll. Reports that export to Excel/google sheets, budgeting, etc. WIW has allowed our staff the continuity it needs to be successful. Review Source Response from When I Work October 26, 2017 Hey Justin! Thanks for leaving such a great review! We have enjoyed having you be a part of our When I Work community. :) It's great to hear that you've appreciated all of the updates that we've made the past 3 years. We hope that you can continue to grow with us as our journey continues! Thanks so much for being a great customer - have a great day! LE Liz E. Youth Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic Tool!" April 17, 2019 5.0 I will never go back to the old way. has revolutionized my work day. Pros I have numerous staff working different jobs at different locations. Previously I was using Excel to schedule them all. Keeping track of days off and their class schedules was next to impossible. Letting the staff request time off and set their availability streamlined the process drastically. Since switching to my time spent scheduling has been greatly reduced. The mobile app is very helpful for my employees. The ability to designate positions is also very valuable. A large portion of my staff work in a child care setting so there are rules about qualifications necessary for each shift. I can designate which staff have which qualifications so that only eligible staff can be scheduled for a specific shift. Cons I don't believe I have any cons. Occasionally when they change or update something it will cause an issue. I contact their customer service and it is corrected immediately. Review Source Response from When I Work April 19, 2019 Hi Liz - Thank you for this amazing 5 star review! I'm so happy to hear that the features and options we offer meet many of your business needs and make your job easier! Availability is one of my favorite features we offer since it helps managers get more time back and empowers employees to manage their time! Thank you again for this great review! Kindly, Adrianne EM Erin M. Sales & Marketing Food & Beverages Used the software for: 1-2 years ### "Scheduling made simple" March 16, 2020 5.0 Overall we have loved using . It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change. Pros is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule. Cons The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us. Alternatives considered [Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Reason for choosing When I Work We liked how easy it was to use, and how many add ons there are included with the basic account. Review Source Response from When I Work March 18, 2020 Hi Erin - Thank you so much for taking the time to give us such a lovely review! I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well! We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks so much for this lovely review! Kindly, Adrianne ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.