# Page 14 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 14 - Reviews of When I Work ## Showing most helpful reviews Showing 326-350 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michael C. Information Technology and Services Used the software for: ### "Attractive inteface, serious limitations" December 3, 2014 2.0 So much promise, and a very attractive user interface. This might be fine for very small businesses, but has major limitations for tracking actual labour costs vs projected labour costs which is a key aspect of time management. Actual labour costs show up in the dashboard as a pretty line, but if you want to actually know the actual labour cost by day or % for actual sales, forget it. You'll have to export into excel and go back to that old game. If you run a restaurant or bar this feature alone should be a deal killer. Also if you run a company with multiple departments and want deptartment managers to be responsible for their own labour budgets but not view wages company wide...forget it. Supervisors can view wages for their department but not labour budgets! Managers can view wages and labour budgets, but company wide! So this system can work for a small business where one manager is in charge of all schedules but not for larger companies with department managers that shouldn't have access to company wide info. When will they come out with these and other features and fixes? Who knows...all they can say is...maybe, perhaps at some point, we're trying. How about a development timeline that customers can see so that they can tell whether a needed feature is going to be 2 weeks or 2 years, or never? How about a response from the development team about when a new feature might come out? No, just keep hoping. Well sorry, companies can ride on hope. Shiftplanning seems to be in the same price point, with larger feature set. Pros Attractive user interface. Easy to set up and add new shifts and move shifts around. Responsive support. Cons No ability to track actual sales vs budgeted without exporting to a spreadsheet. LImited access for supervisors to labour budget. Review Source Response from When I Work December 3, 2014 Hi Michael, Thanks so much for the feedback. This is very helpful. You're right about our approach to features. We hold back and focus on the features we can make the very best. We'd rather do 10 things great, than 100 things mediocre. That said, I think I can help in regards to your questions about LABOR BUDGETING. We have a "mode" that you can turn on that will allow you to see labor budget by day compared adjusted projected sales. We also show you labor cost by $ and %. Here is a screenshot that show's how the LABOR BUDGET feature works. See it here: http://i.imgur.com/mhWYAbE.png Is this what you're looking for? If not, how would you change this to meet your needs? Really appreciate the feedback and would love to learn more about how you do labor budgeting in your restaurant. Thanks again! -Chad Halvorson CEO / Founder RB Rachel B. Marketing & Brand Manager Hospitality Used the software for: 2+ years ### "Love When I Work. Easy to use, and the customer service is outstanding! " January 29, 2018 4.0 Being able to go paperless was the biggest benefit. Also, the ease of the software makes it easy for Supervisors to make schedules and track hours. Pros Love the ease of the software, super user-friendly. Also, like that it is easy for all generations to use. Love that all requests can be made online, helping to eliminate paper. Cons Would like to see more options for tracking employee hours as far as the reporting goes. Also, other features like tracking employees who work different positions, and being able to report on those hours. Also would like for it to track employee hours who no longer work with us anymore. Don't like that once the employee is removed from When I Work, all of their history is removed as well. Review Source Response from When I Work January 31, 2018 Hi Rachel, Thanks for leaving us a great review! We appreciate hearing from you! I can definitely see how more advanced reporting and export features could be of use to you and other users. I will be sure to pass this along as a suggestion to our development team. In addition, you can view the schedules and timesheets for past users by pulling up a 'Schedule Export' or a 'Custom Timesheet Export' and setting the filter to 'All Employees' so your deleted users populate on the report. If you have any questions, feel free to reach out to our Customer Care team at support@wheniwork.com and they will be happy to help with whatever you may need :) Thanks again! Sincerely, Kara -When I Work Team CC Cc C. Founder Human Resources Used the software for: 2+ years ### "Great for Small Businesses" November 30, 2021 4.0 It gets the job done, but could be better. Pros I like that it integrates with my payroll software. Cons Notifications can only be sent to the email address of the account holder, which means that I can't do something as simple as delegate time off requests to someone else. Also, can't get telephone support - chat only. Review Source Response from When I Work December 1, 2021 Hi there, Thank you for taking the time to leave us a review! We are always striving to make the product better for our users and feedback such as this helps us grow. There are some ways to allow other people within the account manage time-off requests, we would love to help you further with this! Please send us a ticket https://help.wheniwork.com/submit-a-ticket/ so we can best assist! Best, Tiera LH Lindsay H. Associate Director for Operations and Education Education Management Used the software for: Less than 6 months ### "We started using When I Work to do scheduling and time clock for our 130 desk-less employees" November 14, 2017 4.0 It saves us a lot of time. We have 130 college students that work for us and they are always swapping shifts or need a shift off for an exam or something like that. They can do all of that through When I Work and I don't have to be the middle man in any of that anymore. It also helps hold them accountable. It makes them acknowledge their shifts and tells them that they are still responsible for the shift until someone accepts it (and notifies if/when it is accepted). It is nice that they get that reminder every time they need to drop a shift and I don't have to find them and remind them all of the time. Pros We love the fact that our employees can access it on their phones. Our employees are college students, so being able to use it on a mobile device is crucial. Our old program didn't have that functionality. I also like that I can go in and move someone's shift to "open" for any other employee to accept. Since our employees are college students and anything required for a course is excused from work, so it is really nice to be able to go in and move a shift for an employee that has an exam or something like that. I also like that employees have to acknowledge their shifts. Cons Two things - I can't go in and schedule just one person. We are on a college campus that operate on quarters. I would like to be able to look at an individual schedule for a certain time period and edit it as necessary, but that functionality doesn't exist. My employees are frustrated with the notifications. It is great that someone can do a "drop shift request" that goes out to all of the other employees, but it is frustrating to get 10 emails about that. We (mainly our hourly employees) wish there was an option to get the notifications in a digest once a day instead an email for every single notification. Review Source Response from When I Work November 15, 2017 Hi Lindsay, Thank you for leaving a review! It is great to hear that When I Work has been able to improve your scheduling process and save you time. You have provided great feedback here. I can see how the ability to view/edit an individuals schedule could be a valuable feature. Our goal with the notifications is to keep everyone as informed as possible, but I understand it can be a lot if your schedule has many weekly changes. I will be sure to pass these ideas on to our product team! Thanks again! Matt ANNA C. Director of Operations Entertainment Used the software for: 2+ years ### "When I Work makes our work life easier" November 19, 2019 5.0 It is such an extensive system. It not only schedules and makes it easy to reschedule, but alerts employees to their shifts. We love everything about WIW. Pros I love When I Work! I did the scheduling for the past 4 years and recently passed it over to someone else. They had no problem picking it up easily. It does so much if you spend a little bit of time with it. Cons Nothing, it literally does everything that we need it to do and more. I nor my employees have never had any issues. Review Source Response from When I Work November 23, 2019 Hi Anna, Anna here from When I Work Customer Care. Thanks for taking some time to write up a review for us! Hearing that When I Work is easy to use and saves time is great - that's our goal! We also love to hear that the system helps alert employees and makes knowing their schedule easier. These are the problems that our team set out to solve when the company was started! If your team has any questions at all, we're available at https://help.wheniwork.com/submit-a-ticket/ to help! Thanks again. Best, Anna SH Stephanie H. Assistant Director Education Management Used the software for: 2+ years ### "Do you have around 30 employees? THIS IS WHAT YOU NEED!" February 28, 2019 5.0 We love the ease of communication with this software. Work Chat is a HUGE benefit for us. Many of our employees check this feature better than checking their emails! We also love the "copy and paste" feature. We are able to copy the current week's schedule and then paste it to the next week. Then we make minor adjustments to the schedule, save and publish to all employees with a click of a button. Then scheduling is DONE! Pros We love this program for the ease of communication with all of our employees. Communication is always something we strive for and with ever-changing schedule needs, this program eliminated our extra steps to be sure everyone was communicated with. With the quick change of a schedule, those affected would receive a notification immediately and know what their new upcoming schedule would be. Cons So far anything that we have had concerns with, we were able to contact WIW employees and it was addressed and fixed or we were educated in how to make that process work best for our center! Review Source Response from When I Work March 7, 2019 Hello Stephanie - Thank you for this amazing review and 5 stars across the board! We are SO happy to hear that you've found When I Work to meet your business needs, your staff find it easy to use, and the features we have are exceeding your expectations! In addition, we appreciate the feedback that our Care team was able to help resolve any issues you encountered! Thank you again, Adrianne LS Lisa S. Director E-Learning Used the software for: Less than 6 months ### "Amazing Team Management Platform " March 11, 2023 5.0 Great ! Pros This really kept me on the ball and tuned in to my employees and staff and in turn they felt more looked after and nurtured for. Cons The dash board can be slightly complicated at first. Review Source Response from When I Work March 16, 2023 Hi Lisa, Thank you so much for your review! We are so glad to hear it helps you stay tuned in and gives your employees the support they need. Kind Regards, Tiffany ernesto jr T. Operator Mechanic Food & Beverages Used the software for: 1-2 years ### " Makes Scheduling Quick and Easy without Hassle" September 21, 2021 5.0 Pros We're at present working a group of low maintenance representatives that work on differing plans. We have regularly expected to trade moves or post open movements for workers to get. At the point when I Work has been an incredible answer for us to post and impart worker plans, just as monitoring hours worked for finance. Cons At the point when I Work has been receptive to any issues that we've had with speedy goals. The item is so well disposed and simple to utilize and their documentation is first class. We can't suggest When I Work enough! Review Source Response from When I Work September 29, 2021 Hi Ernesto, Cully here with When I Work customer care. Thanks so much for taking the time to write this review! It's great to hear that When I Work has been an incredible answer for your team. If any questions come up about using When I Work or any of our features, please don't hesitate to submit a ticket with us at https://help.wheniwork.com/submit-a-ticket/. Best, Cully Christopher D. Testing Center Manager Higher Education Used the software for: 1-2 years ### "Very good product, amazing customer service." December 4, 2017 5.0 The ability to easily schedule staff to work and the ability to communicate with staff easily. Pros I love the chat feature to ask someone directly whenever you have a question about the product. The staff communication features are awesome. Cons I don't really know how to suggest features. I also don't like that I have to pay to use the test messaging feature. Review Source Response from When I Work December 5, 2017 Hello Christopher! Thank you for taking the time to review When I Work! It's wonderful to hear you have been enjoying our staff communication features like WorkChat and TeamTxt. I also agree that our Customer Care is awesome in getting you an answer quickly and conveniently on Live Chat. Just as you can ask questions with our Customer Care team on Live Chat, that is the same place you can suggest features. Our Customer Care team is happy to pass along your feedback. You can also email those ideas at support@wheniwork.com as well. I see where you're coming from about Teamtxt. The payment for that goes directly toward the service that sends those messages. I can definitely see how it would be a nice feature if Teamtxt was free. Thanks again for your review and for choosing When I Work! Sincerely, Cara - When I Work Team SB Sam B. Owner Entertainment Used the software for: 1-2 years ### "Scheduling Entertainment " May 8, 2019 5.0 Schedule 30 to 40 shows a month across 12 performers is a lot to keep track of. WIW allows me to quickly assign performers to shows. The Notification to the Performers is great and the Reminder 2 hours or so before the Show is excellent... At one point we were doing shows every weekend and were using the OPEN opportunity. I would publish the date and time the opens would be published. Performers would be able to pick the show they wanted based on thier schedule. Being able too publish OPEN shifts in 1 push was very easy to do. I would fill an entire month of shows in about 15 minutes ... VERY efficient. Pros The monthly view give me the opportunity to see all scheduled shows and the assigned performer for each. So when customer calls with a specific data and time, I can easily confirm the opening and assign a performer to the show. Cons The ability to schedule repeating monthly/weekly events. While "every week" is ok, it does not allow for more complex calendaring such: as every 3rd Wednesday in every month, or every other Monday through out the year. This was a feature in the ORIGINAL WIW from 18+ months ago. There was a small ICON (an elliptical arrow icon) in the "TIME" dialogue box. When clicked it would allow for such complex scheduling ... PLEASE BRING IT BACK!! Review Source Response from When I Work May 9, 2019 Hi Sam, Thanks for such a fantastic review! It's great to hear that your scheduling has been made more efficient through the use of OpenShifts. Thanks also for your feedback in regards to repeating shifts, we're always looking for ways to make When I Work more useful for our users. Best, Terra BR Brenda R. wholesale brand ambassador Retail Used the software for: 2+ years ### "The software you didn't know you needed" February 6, 2020 5.0 Overall, I am satisfied with the software. I especially love that they incorporated a lunch break feature and even rolled out the live time clock to help you track your lunch! Pros I've been using WhenIWork for about 3 1/2 years now and the best feature that I enjoy about this software is that I can utilize my phone to track my clock-ins and outs. I travel a bit for my job and being able to clock in at any time without having to jump on a computer is great! Cons I love that it gives me a notification when I have an upcoming shift or when I haven't clocked into a shift yet (something you simply forget) but WhenIWork always sends me a notification that I haven't clocked out even when I have clocked out from a shift. I am not sure why it recognizes that I have clocked out but still sends me a notification that I haven't done so. It might just be a personal problem though. Review Source Response from When I Work March 4, 2020 Hi Brenda - Thanks so much for taking a moment to share feedback with us! I'm so happy to hear that you're loving the ease of using the app on the go with tracking your time! We're really glad our features like mobile clock in and breaks are so helpful for you! If you're running into an issue with your notifications, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thank you so much for the review! Best, Adrianne VR Verified Reviewer Software Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Makes scheduling for business effortless" August 3, 2019 5.0 Pros Even with small businesses with just a dozen employees, it can be a pain to coordinate and schedule shifts for each person. When I Work makes all of that easy. There's both computer and mobile support, and employees can mark when they're available, which is all displayed in one place so making sure shifts are covered is easy--what's even better is that when someone calls in sick you can see who's "on call" or available and get another person to cover ASAP. Saves so much time and energy that would otherwise go into scheduling. Cons This service is not free, however I would say it is 100% worth paying for. Review Source Response from When I Work August 6, 2019 Hello! Thank you so very much for taking the time to provide such a thorough and delightful review! I'm so happy to hear that our software has provided time savings, convenience and ease of use! Thank you very much for this wonderful 5 star review! Kindly, Adrianne JM Jeremy M. Crewing and Technical Manager Broadcast Media Used the software for: 2+ years ### "When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex" April 19, 2018 4.0 Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise. Pros It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative. Cons The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible. Review Source Response from When I Work April 19, 2018 Hi Jeremy, Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team. I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this! Adrian When I Work Team JY Jason Y. Bath County Emergency Management Director Government Administration Used the software for: Less than 6 months ### "When I Work saves us money" June 30, 2022 5.0 Pros When I Work makes scheduling easier than I ever thought it could be! The attendance tracking gives me the opportunity to have documentation if I need to hold employees accountable. The Communication allows me to both increase productivity and maintain the privacy of the employees phone numbers! Cons The thing I like lease about When I work is that it does have a learning curve with employees and getting everyone to be as excited about it as I am takes a few sessions for them to see the potential. Review Source Response from When I Work July 1, 2022 Hello Jason, Chelo here with When I Work. We greatly appreciate your time in sharing this feedback with us. We are glad to hear that the Attendance feature in When I Work has been beneficial in increasing employee accountability and providing visibility into attendance notices. We have an excellent Employee Resources page here: https://help.wheniwork.com/articles/employee-training-resources/ that provides a wide range of helpful links for employees to reference. They are also welcome to reach out directly for assistance here: https://help.wheniwork.com/submit-a-ticket/. Thank you, Chelo DS David S. Owner Restaurants Used the software for: 1-2 years ### "Money well spent" July 16, 2022 5.0 Pros The ability to schedule in advance and have employees accept shifts is critical in todays world. We also enjoy the ability for employees to swap shifts (puts the responsibility on them). A true time saver. Cons Like all things, price but it works very well. Reason for choosing When I Work Tried free trial first, later switched to paid version enabling us to schedule further in advance. Review Source Response from When I Work July 18, 2022 Hey there David, Cassee here with Customer Care. We received your feedback and wanted to follow up! We are glad to know that our Scheduler has made it easier for you to build out your schedule ahead of time and for employees to confirm their shifts! It's also great to know that giving employees the ability to manage swaps has made your job easier. We love making work less work, so it's great to know we're hitting the mark in that area. We do strive to provide the very best value through continued product enhancements and outstanding service. Please connect with our Customer Care team with any questions you have about your plan and pricing. We definitely appreciate your candid feedback on this area! Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users! Regards, Cassee VR Verified Reviewer Summer Intern Food & Beverages Used the software for: 6-12 months ### "Convenient Shift Management System" March 19, 2019 5.0 Pros When I Work is a well laid-out, robust, and easy to use system for scheduling shifts and team messaging. There are few gaps in the functionality of When I Work Adding and modifying shifts is very simple, and notifies users once they are released. When loading into the app, end users easily see buttons to find their weekly schedules, time off and shift requests, and open shifts. They can also easily see open shifts, all shifts, or their own shifts. The system for dropped or swapped shifts is also easy, allowing employees to handle taking up dropped shifts on their own after an approval. Additionally, it's easy to send messages to employees and employers right through the app. The availability of communication on the application cuts down on alternative means of communication needed, and helps aid in cutting down on the number of platforms needed for workers. Cons the Web UI is somewhat clunkier than the phone app, with the notifications feed and the calendar feeling cluttered. There is no mobile web page for When I Work, meaning that, in order to easily use When I Work on a mobile device, you'd need to install the application. Review Source Response from When I Work March 22, 2019 Hello! Thank you so much for taking the time to provide such a thorough review! I'm happy to hear that you're finding several of our features like Swaps & Drops or WorkChat to be useful for your business! I appreciate you providing the feedback on the app and web platform. Our team is always working to improve our product and customer thoughts and suggestions are a big part of that! Take care, Adrianne Steve K. Hospital & Health Care Used the software for: ### "When I Work Scheduling Software -- Very Slick and Efficient" August 19, 2014 5.0 Several months ago I set out to find a scheduling software that wouldn't bust my small business' budget and yet was intuitive and user friendly enough for an owner/operator like myself to use without pulling my hair out. I searched and searched all over the Web. Some programs had some of the features I liked but were cumbersome to use in other areas. For my home healthcare business, I needed something that would allow me to quickly and easily keep track of the schedules of our independent contractors who we connect with our clients. When I Work was the solution I was looking for. It's easy drag and drop graphic interface was simple and made sense to me, a novice, who had never used this type of software before. When I began to have problems with it (being a newbie, and also discovering a couple of bugs) the tech support team was extremely responsive and got right on my issues immediately. They always resolved them to my satisfaction and gave me straight forward, honest answers. If the program couldn't do something, they told me. They didn't try to sugar coat it with sales talk and hype. It is an honest to goodness, down to earth scheduling program that you will like using for any type of business that works with scheduling of staff. I am not the type who writes a lot of reviews on things, but when I find something I like to work with and that saves me time and money, I like to share that with my friends and associates. This is just such a product. I think once you try it you'll take the bait and buy it :-) Pros EASY to set up schedules and templates to help avoid redundancy Color coding capability is nice, helps separate one client from another Easy to use on my smart phone with available Android App Drag and Drop capability is slick Cons Refers to workers as "employees" and my people are "independent contractors" (can't change this) When I copy one week's schedule to the next, the program often copies other schedules I didn't ask it to copy, so I use Templates to do future schedules Review Source Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "When I Work est un logiciel de planning " September 20, 2023 4.0 Pros La planification en temps réel de When I Work est très efficace Cons La fonctionnalité de gestion du temps doit être améliorée Review Source Response from When I Work September 25, 2023 Hi Laureine, Thank you for your time in sharing this review with us. We are glad to hear that you're finding the scheduling feature to be an efficient option for your workplace. If there is any specific feedback or issues you're encountering with Time Clock & Attendance, we'd certainly be happy to help. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ to connect with our Customer Care Team. Thanks again for your time. Best, Chelo BS Brian S. Owner Automotive Used the software for: 2+ years ### "Critical Business Tool For The win" March 7, 2024 5.0 Solid. We continue to use this product and have not investigated other options. Pros It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations. Cons I do wish customer service was easier to engage vs a series of links being sent my way. Review Source Response from When I Work March 12, 2024 Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. VR Verified Reviewer Visitor Services Manager Higher Education Used the software for: 1-2 years ### "Easy to use and makes my work life easier!" November 12, 2017 5.0 Time it takes to schedule has cut down from several hours a week to barely an hour a week. Less last second call outs because of work chat. And my staff loves having their schedules on their phones! Pros Very intuitive. If you can use a computer, you can use this software. I love the fact that my staff can use the work chat to get their shifts covered. No call no shows and last minute call outs have cut down dramatically since we implemented this. Cons I honestly don't have anything bad to report. I wish I could organize how my staff shows up in the scheduler so I could group like positions together in how they see the schedule, but that's minor. Review Source Response from When I Work November 15, 2017 Hi there, Thank you for leaving a review! It is great to hear When I Work has made your work life easier. Reducing no shows is something we have put an emphasis on, so I am glad When I Work has been able to help your team with that. You can organize how your staff members appear in the schedule! If you go to the employee list, there is a three dot icon to the left of each name. You can click this icon, then drag and drop to re-order. Thanks again! Matt VR Verified Reviewer Office Manager Used the software for: Less than 6 months ### "Good system but not the most user friendly" July 19, 2018 4.0 Being able to create our employee schedule and have a time tracking system all in one. Pros Being able to have our employee schedule and time tracking software all in one vs. using separate programs. Have had issues with job site and customer support has been amazing with their response time and helpfulness - they have a chat feature for instant support! Cons Trying to read the time tracking reports is difficult. It does not tally up the total hours worked in a pay period for each employee, it simply shows you each day they clocked in/out, the times, and the total for that day. Would be great and save me a few minutes if it automatically calculated their time worked for the pay period vs me having to add a row manually and add a calculation. Review Source Response from When I Work July 24, 2018 Hi there! Julia here, with When I Work Customer Care. Thank you so very much for taking the time to let us know your thoughts! We greatly appreciate your time. In your comments, you mentioned that you were having a hard time viewing your employees' total hours for a pay period. We're sorry to hear of this and apologize for any frustration this has caused. If you'd like to view an employees' hours for an entire time period instead of just a single day, we'd recommend going to the Attendance page instead of the Time Tracker. The Attendance page will show you each of your employee's time sheets for any pay period. There is also an option to export this information into an Excel file with multiple filter options. We'd be happy to walk you through some of the different features available with attendance. Feel free to reach out at support@wheniwork.com. Thanks again for taking the time to submit a review! Julia -When I Work Team RS Richard S. Operator 2 / Adventure Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Accessibility and Intuitive Scheduling" September 29, 2020 4.0 My overall experience with When I Work has been positive! Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest. I would recommend this app to any employer looking for good software. Pros What I like most about this software is the ability to track my hours in multiple manners. Not only does the app show me how many hours I am scheduled to work a week, it shows me the scheduled hours of everyone on staff in a larger format, and can even show my timesheets, giving me the breakdown of negative or positive hours correlating to clocking in early or clocking out late. This last feature is extremely helpful as it quantifies the fruits (whether ripe or rotten) of your labor, letting you know exactly what you need to keep doing or improve on. Cons Yes, when I am accessing availability and have repeating schedule preferences, if there absolutely any overlap, it simply does not allow you to make changes and it is then your job to find the overlaps and shift them to allow for your original change. Often, this process is tedious, but it doesn't come up often as the initial mistake is human error. If there was a way for it to offer options on how you'd like to fix the overlap, that would be perfect. Review Source Response from When I Work October 10, 2020 Hi Richard, thanks so much for this detailed review. We appreciate the feedback on setting availability preferences and I am happy to share this feedback with the appropriate team. VR Verified Reviewer Social Media Specialist Consumer Services Used the software for: 6-12 months ### "When I Work review" November 16, 2022 5.0 Overall When I work is a great software for time off requests and scheduleing! Pros Mobile usability was an essential part of this software for me! Most employees access it through their phones, so it was amazing to use. Cons There were some glitches occasionally when those who needed time off used the feature, and those requests would get lost. Review Source Response from When I Work December 1, 2022 Hi there, Thank you for this wonderful review and we are so happy to hear that When I Work has been a useful tool for your business. If you ever run into any trouble with time off requests or anything else, please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/. We are eager to help! My best, Sarah VR Verified Reviewer Customer Support Team Lead Computer Software Used the software for: Less than 6 months ### "What a great bit of software" December 28, 2017 4.0 We use WiW for the weekly and daily scheduling of our distributed 24/7 support team. It allows us the ability to create repetitive schedules while leaving the flexibility for employees to input time off requests and set days they cannot work. Pros  Ease of use  UI  Support  Employee communication and self-service Overall our team has loved using When I Work and recently transferred over from another offering. It's easy to use, Love the use of roles and repeat schedules and time frames for roles. Good stuff Cons They push hard for upgrades and won't let you opt-out of such messaging. They also have do not have as robust of a schedule export/print and email feature as it lacks customization. They could also provide alternative sort options within the scheduler. A basic feature they still lack. Review Source Response from When I Work January 1, 2018 Hello! Thank you for taking the time to review When I Work. Glad to hear that your team is loving When I Work and are finding it easy to use. I can see how further customization of our print and export features would be a cool feature. I am happy to pass along that feedback. For sort options, are you referring to chronological sort? When I Work does not have a chronological sort feature but I wanted to let you know our team is looking into more sort features. If you are referring to custom sort by name, When I Work does provide this option from the Employee page. You can select the schedule you wish to sort then click and drag employees into their new order. I appreciate you taking the time to review When I Work and let us know your suggestions. If you have any more suggestions please feel free to email us at support@wheniwork.com Yours sincerely, - Cara When I Work team LD Lisa D. General Manager Used the software for: 1-2 years ### "Makes scheduling super easy!" February 5, 2018 5.0 Pros This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it! Cons The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out. Review Source Response from When I Work February 7, 2018 Hi there Lisa, Thank you for leaving us a review! We are so happy to hear that you and your team finds value in When I Work! If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at support@wheniwork.com. Our team will help get the issues you are experiencing resolved. Thanks again for the review! Hope you have a great day! Sincerely, Kara -When I Work Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.