# Page 15 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 15 - Reviews of When I Work ## Showing most helpful reviews Showing 351-375 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Andrea P. Manager/HR Recreational Facilities and Services Used the software for: 1-2 years ### "Ease of use with one administrator " April 14, 2022 5.0 Easy to have all employees seeing schedule at the same time and not having to contact th each individually with a shift. Pros was excellent to use when only one person was working on the administration and input, employees received notification of shifts and could easily swap shifts if needed ti fit their life. Cons When more then one person was working on input it was more difficult to keep things organized, some things seemed to update for one administrator but not the other. On one occasion staff didn't receive notification of scheduled shifts. Review Source Response from When I Work April 22, 2022 Hello Andrea, Thank you for taking the time to share your thoughtful feedback! We're happy to hear your staff has found When I Work helpful for keeping their schedule and swapping shifts! We'd definitely like to take a look into any issue where notifications aren't sending as expected, so if you take a moment to reach out at https://help.wheniwork.com/submit-a-ticket/ with more detail about any issues you're seeing, we would be happy to assist! Thank you, Natalie VR Verified Reviewer Waitstaff and Trainer Restaurants Used the software for: 1-2 years ### "The Best Scheduling Tool On The Market" May 15, 2020 5.0 In my restaurant this helps us servers to communicate about who is going to be working at what times. For example if I was sick and wasn't able to work a morning shift, I would put it in the group chat and know that someone could take my shift! Pros I enjoy being able to see a detailed, easy to read schedule through an app on my phone. It is insanely easy to use the app. It also gives you access to different group chats within the company, and to have the ability to swap shifts and communicate with co-workers which I love. Cons To me, this software was life-changing. The one thing I like least is that the business that I work for while I'm on campus doesn't use it, making it harder to read their schedule. Review Source Response from When I Work May 18, 2020 Hello - Thank you for taking the time to provide a review for us! So happy to hear that you're enjoying the simplicity of the app and ease of viewing your schedule, along with our WorkChat feature! We do work with multiple workplaces, so if your campus team has questions, we'd love to hear from them! Again, thanks for that great review! Kindly, Adrianne KL Kennedi L. General manager Restaurants Used the software for: 1-2 years ### "Kennedi Leever Review WIW" March 6, 2024 4.0 I enjoy the ease of creating effective schedules however sometimes it is difficult to explain how to use the app. Pros I like the functionality and overall design. Cons I like least the amount of glitching inside the app. Review Source Response from When I Work March 7, 2024 Hi Kennedi, Shab here from When I Work. We appreciate you taking the time to write us a wonderful review. If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab Erik K. Timing and Scoring Entertainment Used the software for: 2+ years ### "An absolute must for any business!" February 20, 2018 5.0 Pros is the easiest program I've ever used for scheduling. There are so many functions to this program that you can't go wrong. You can send texts, emails, and other various alerts to tell people what their shifts are and any updates or comments that go with it. Cons There is nothing I don't like about this program. It is so amazing! But if I have to be real picky about it I would say that it could add a copy and paste functionality to it for copying work schedules. Review Source Response from When I Work February 21, 2018 Hi Erik, Thanks for the awesome review! We are happy to hear that When I Work is working well for you and your team! :) Here are a few short cuts that can help you quickly copy the schedule; https://help.wheniwork.com/articles/saving-time-with-scheduling-shortcuts/ If you have any questions, please reach out to us at support@wheniwork.com! Thanks, Adrian When I Work VR Verified Reviewer Streaming Support Specialist Information Technology and Services Used the software for: 6-12 months ### "When I Work Review" May 15, 2019 4.0 Overall, it serves its purpose of notifying about unavailability and scheduling shifts. Pros I like that it is very transparent -- both me and the rest of my team can see when employees have marked unavailability and when we are scheduled to work. The chat function makes it easy to communicate as well. I can choose what types of notifications I receive, and there is a mobile application for my phone. Cons I wish there was a function to clock-in and clock-out. That is definitely something that is missing! Also, there are often flaws when I try to drop one of my shifts, my manager cannot pick it up for me without having an administrator override the program since we have different job titles. This creates extra work for administrators. Review Source Response from When I Work May 17, 2019 Hi there, Thanks for the great review, I'm glad to hear that you are finding it a useful way to share shift information and communicate with your team! If you would like to add our clock-in feature, check out our Attendance feature! Click the Time Clock button at the top of your webpage to get started! If there are any other questions, feel free to send us a message at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to assist! Best, Terra SB Sarah B. Guest Relations Manager Used the software for: 2+ years ### "When I Work was a game changer for our scheduling needs" April 19, 2018 5.0 Pros This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published. Cons is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues. Review Source Response from When I Work April 25, 2018 Hello Sarah, Thanks for the review! That is awesome to hear When I Work was a game changer for your team and that you are enjoying the ease of creating shifts and the time off and communication features too. I appreciate your honesty about the software updates. We want to make sure we are meeting your needs so if you have any suggestions about how we can make the update process better for you and your team or if are any issues you would like us to look into, please contact us at support@wheniwork.com. We appreciate your feedback and are happy to help! Sincerely, Cara - When I Work Team MN Morgan N. Event Manager Events Services Used the software for: Less than 6 months ### "Great software, just needs THIS" March 8, 2022 5.0 Very good, I have a team made up of mainly elderly for our ushers and FOH team and they had their struggles but it was much easier to implement than I think any other one would've been for us. Pros I like the ease of scheduling and the quick real-time features so we can send updates ASAP. Cons I do not like -having to "Save Template" for scheduling someone when the shift repeats for certain employees often. Wish I could schedule a weekly/reoccuring shift at once. -I REALLY wish I could see the schedule all at once, meaning all schedules/shifts for one exact day or week. The export feature of this seems outdated and clunky to me - I would like to select up to 3 schedules at once and have them print as an all-inclusive schedule since we have things happening for Stage, Back of House, Food&Bev and FOH. Reason for choosing When I Work Customer Service, I believe \[SENSITIVE CONTENT\] was the rep I spoke to who talked me through it and he was so very helpful and informative. Review Source Response from When I Work March 9, 2022 Hi Morgan, thank you for taking the time to review our app! We value feedback from our Customers on how we can work to improve our application. We would love to get more information on your needs for exports, so we can take a closer look at this. Would you be able to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can review this with you further? Have a wonderful rest of your day! LN Linda N. Operations Arts and Crafts Used the software for: 2+ years ### "Great for Scheduling!" September 23, 2022 4.0 It is always very easy to use. Pros Easy for staff to let us know when they can work and to assign them to the proper location and time. Also love visability. Cons I have no real issues for what we use it for. Review Source Response from When I Work September 27, 2022 Hi There! - Thank you for utilizing When I Work and for reviewing our application. Is there something else that we could do to deserve a better rating from you? Let us know at https://help.wheniwork.com/submit-a-ticket/. VR Verified Reviewer Promo girl Retail Used the software for: 2+ years ### "Good app" March 30, 2022 5.0 Pros I like how You can drop or swap shifts with other employees. Cons It doesn’t save your preferences for viewing. I often have to go back and select my preferences such as see all Review Source Response from When I Work March 31, 2022 Good afternoon, Cassee here with Customer Care at When I Work. We received your feedback email and wanted to follow up. It's great to hear you have been enjoying When I Work! We definitely like making it easy to get your shift covered! I can definitely see that it would be frustrating to have to change your view preferences within the app every time. I recommend reaching out to our Care team so we can investigate this based on your device type and app version. You can reach out at https://help.wheniwork.com/submit-a-ticket/. Thanks for taking the time to provide feedback! Take Care, Cassee DZ Daniel Z. Personal chef Food & Beverages Used the software for: 1-2 years ### "Ok product" April 30, 2021 2.0 My overall experience with this product is very well easy to use good in a price range. Pros It's a good software they need more features and it would be one of the top ones out there to use and to have. Cons What I like at least about this software is \[SENSITIVE CONTENT HIDDEN\] better features easier to talk to customer service but at least they are there. Review Source Response from When I Work May 5, 2021 Hi Daniel, Thanks for taking the time to review When I Work! We appreciate hearing from you and the feedback. We are always looking for ways to make improvements and appreciate hearing feedback so we can enhance and improve When I Work! If you have any specific features that you are referring to, please submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Best, Cully KL Katherine L. Director of Operations Education Management Used the software for: 2+ years ### "Student scheduling" January 23, 2023 5.0 Even though was had a few issues over all the response to the software was very positive. Pros Mobile integration and notifications were awesome. The team loved how they could easily look up their schedule and sync it with their calendar. Cons It was a little tricky to ensure the user was viewing the correct day on their mobile app. We had some missed shifts because of confusion Review Source Response from When I Work January 30, 2023 Hi Katherine, Thank you so much for the feedback on the When I Work app! We are happy to see that you are enjoying the app overall. If you do require any assistance, I suggest submitting a ticket to our Customer Care team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you again for taking the time to write a review for us! Warmly, Shab TJ Taylor J. asst Programs director Religious Institutions Used the software for: 2+ years ### "review of when I work " December 20, 2019 4.0 it has helped make sending out the schedule easier, as well has helped keep track of previous schedules. it has also made our timesheets easier being all on a phone or a computer. all in all its pretty good, but I do wish it ran a little smother, and did not have so many glitches. Pros it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone Cons It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it. Review Source Response from When I Work December 23, 2019 Hi Taylor, Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it! We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature! Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist. Thanks again for taking the time to provide feedback. Have a great rest of your day! Best, Katie Eric Jackson S. Managing Partner Retail Used the software for: 6-12 months ### "Makes Scheduling for a Small Team Very Easy" November 20, 2018 5.0 After using a clunky Google Calendar solution for scheduling a retail staff that has grown from 4 to 9/10/11, this app is a godsend. My employees like being able to access their calendar on their phones. Being able to sketch out a tentative schedule before "publishing" it to your staff is very helpful. I make use of the color-coding options to easily note when shifts are beyond their normal scope. I'm not currently using the time-card/payroll options, but I intend to take it for a spin for the free month in 2019. Pros Easy to Learn/Intuitive Can set restrictions for availability Can see peak labor times Easily find shifts that need coverage App is great for employee communication Cons Our company hovers at the over/under 10 employee level, making it difficult to find the right payment plan for us Review Source Response from When I Work February 9, 2019 Hi Eric, Megan from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! We're happy to hear that you like the ability to use colors on the schedule and create a schedule before publishing it out. It sounds like you might have interest in trying out the time clock. We currently have a free version you can try out! Please email us at support@wheniwork.com if you have any questions on the free version of the time clock. Cheers, Megan VR Verified Reviewer COOK Food & Beverages Used the software for: Less than 6 months ### "It (Barely) Gets the Job Done " November 6, 2022 5.0 It helps everyone be coexistent with each other and know how to prep for their day. It's a decent app, I just wish they focused less on the fun side of things where you create your own emojis or bitmojis, and they'd focus on more direct communication and direct messaging. I think the worst thing for me is that the notifications always seem to be off; they don't ever want to work for me or a few other people for that matter. And that can be very very dangerous in a job that you no call no show on. Pros I like the idea that I can know with whom I'm going to be working that day. I am glad for the 2 hrs before shift reminder that I've been scheduled. (see below) Other than that, it lags out on my end. Cons No direct communication. I cannot call managers from it nor will they seem to answer me via email if I can get linked to the damn email system. Review Source DH David H. Office Manager Medical Practice Used the software for: 2+ years ### "Great employee tracking of PTO and other alerts " March 10, 2022 5.0 I am have been able to cut my paper usage and the potential mistakes of forgetting emails or losing the PTO paperwork. Any PTO requests or vacation requests are easily managed. Pros Has been helpful from PTO tracking and changing shifts for different locations of our medical practice. Cons If I approve a PTO request and was either a mistake or needs to be changed I have to cancel it and request again. Small bug in my opinion. Review Source Response from When I Work March 14, 2022 Hello David, Bill here from When I Work Customer Care. We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. Thank you for the feedback on PTO. I can see how being able to edit a PTO request would be beneficial! Thanks, Bill Lisa L. Used the software for: 2+ years ### "Great Scheduling Software/Application " July 23, 2016 5.0 I selected this app a few years ago due to it offering a 30 day free trial and being free to employees should I continue service (also no contracts with choice of low monthly or annual payments). I was impressed with the user-friendly interface and quick customer service responses that were understandable and thorough. I went from an impossible paper schedule that usually became outdated once printed/posted to a system that significantly reduced confusion and really enhanced trackable accountability. Pros User-friendly, time saver, reduce confusion, increased accountable, free trial, no commitments, excellent customer service Cons In the app (used mostly by staff), shift notes go unnoticed/unread due to no indication a shift has a note. The computer version shows a bubble indicating a note, but the staff rarely or never accesses computer version. . Review Source BY Brett Y. Director Education Management Used the software for: 2+ years ### "Simple and effective " March 6, 2024 5.0 Pros Easy to set up time shift templates confirmations Cons Sometimes difficult to confirm shifts for all employees Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Staff management and lack of confirmation of shifts Review Source Response from When I Work March 7, 2024 Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab CP Cristina P. Office Manager Sports Used the software for: 6-12 months ### "When I Work is good, but tempermental" December 29, 2022 4.0 It's not bad, not earth shaking good. But it doesn't really crash -- except I did notice that if I failed to clock in on the app and then my time is adjusted by the team that does attendance -- later on in the same day it's hard to log out for lunch, etc. Sometimes it makes the whole process buggy. Pros It's easy to use to clock in, etc I like that the app gives you a warning when your lunch break is over, etc Cons Sometimes the app doesn't respond. Many times I have clocked in or out only to find out that the app didn't record the information Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Management decision Review Source Response from When I Work January 6, 2023 Hi Cristina, Thank you so much for your review today! We are sorry to hear you are having issues with the When I Work app. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help! Warmly, Shab JL Jackie L. Reception Veterinary Used the software for: 2+ years ### "When I work " December 5, 2022 5.0 Pros My office used for about a year, we have since transitioned to another software, but we still use when i work for scheduling (im not sure why) but I greatly prefer when i work, it is very easy to use, clocking in and out is a breeze. The scheduling is very easy to see and use and requesting time off is very easy. Cons This software would glitch somewhat frequently but it was nothing major, most of the time it just took a few extra seconds to clock in / out. But overall I really liked using this software as an all in one. Review Source Response from When I Work December 8, 2022 Hello Jackie, This is Ben from When I Work Customer Care. We greatly appreciate your positive review. I'm happy to hear that you've enjoyed using our software and that your office has decided to keep utilizing our service for your scheduling needs. If you ever need any assistance at all or wish to provide feedback, you may feel free to open up a ticket at anytime. https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review and I hope you have a wonderful day! Cheers, Ben KN Kendrick N. CEO Food & Beverages Used the software for: 1-2 years ### "When I Work" December 11, 2023 5.0 Pros Easy scheduling process. No hassle at all. Cons There is nothing to like about this service. Review Source Response from When I Work December 13, 2023 Hi Kendrick, Farrah here with the Care Team at When I Work. Thank you for reaching out and providing your feedback! One of our goals was to make scheduling easier and it is terrific to know When I Work is helping your team! If there is anything we can assist with, please reach out. Have a wonderful day! Kindly, Farrah VR Verified Reviewer Athlete Sporting Goods Used the software for: 1-2 years ### "My experience is as a user - not a big fan" September 7, 2018 3.0 It was easy to find replacements on the schedule, and for that, I liked . It takes away that awkward call to your manager asking for help in finding someone to cover your shift.It also elminates the "Oh I didn't get your call" from other staff members when you are trying to get a shift covered. Pros It was nice to be able to get notified when schedules for work were up. I feel like this enabled our staff to know more in advance what the next two weeks looked like. Each staff members qualifications to cover certain shifts was helpful too. Cons As a staff member who used it for schedule notification - I didn't have much problem using it. Review Source Response from When I Work September 8, 2018 Hi there, Thanks for taking the time to review When I Work. We're glad to hear that the schedule notifications were really helpful with staying on top of your work schedule and that finding replacements on the schedule was easy. If you have any questions about the app or are having any trouble using the app, please reach out to us directly at support@wheniwork.com. Thanks, Megan VR Verified Reviewer Catering Supervisor Food & Beverages Used the software for: 6-12 months ### "Always be there and never square!" September 26, 2019 5.0 holds my staff accountable, there can no longer be an excuse for not being aware of scheduling when the schedule is right in the hands of all of my staff! Pros When I used this app to maintain the schedule of a mobile food unit I used to manage, my team and I always knew where we were supposed to be and when! Since our restaurant was on wheels, having a mobile application complete with all the info we needed to get the job done was invaluable. made it easy for us to please our clients and ensure that we weren’t losing out on revenue being put towards additional labor to accommodate potential hiccups. We stopped scheduling early arrivals once When I Work proved in worth by seamlessly providing ALL the information my staff needed to get the job done, on time. Cons Occasionally I have come across bugs that prevented push notifications coming through to inform users of time or location changes for work orders. I believe all of those wrinkles have been ironed out. Review Source Response from When I Work October 1, 2019 Hi there, Anna here from When I Work Customer Care. Thank you for taking the time to leave When I Work such a positive review! Our goal is to be able to provide open lines of communication between schedulers and employees in order to increase accountability for work that needs to get done. It's great to hear that the flexibility and accessibility of When I Work helped your team so much! My team has been working hard to iron out any issues with the apps. Please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ if anything comes up. Best, Anna VR Verified Reviewer Engineering Program Coordinator Consumer Electronics Used the software for: 1-2 years ### "Great software for my small business" December 9, 2018 5.0 All of my employees are part time (we are only open on the weekends) and I need to be sure every position is covered on every shift. allows me to label and color code the different positions so I can see at a glance that everything is filled, or not. I love that employees can enter or request their time off, so I don't have to try to remember. Pros This software is intuitive and does everything I need it to do and more. My staff likes it as well. You can decide whether your staff can clock in on their mobile device, or if they can only clock in from one device at work. Staff can request time off, switch shifts, and enter their preferred hours. I can export payroll easily. Cons It took a bit of time to figure out how to export the right way, but that was probably more my problem than the software's! Review Source Response from When I Work March 6, 2019 Hello! Thank you so much for your kind words and an awesome review! If you ever have questions, feel free to reach us at support@wheniwork.com Regards, Adrianne Kelly C. Practice Manager Veterinary Used the software for: 1-2 years ### "Incredible Customer Service" December 5, 2018 4.0 I love it! It's been a game changer for a small company with continued growth. As our number of employees increased so did the challenges of managing a schedule in-house exclusively. Pros The customer service and support has been fantastic. Everyone from intial setup and launch to billing. It honestly has been remarkable. I love the flexibility of both desktop and app utilization both for the person creating the schedules and the users. Cons Due to how we schedule, it took some creative problem solving to customize it to our needs, but customer support was there to help. I would like to see an easy way to print the schedule for the department. We export it to excel and make some modifications to make it work for us. Review Source Response from When I Work March 6, 2019 Hello Kelly! Thank you so much for sharing your feedback with us! I'm happy to hear your contact with our teams has been so great! If you ever have questions, feel free to reach us at support@wheniwork.com Kindly, Adrianne VR Verified Reviewer CNA Hospital & Health Care Used the software for: 6-12 months ### "Too many error situation" March 15, 2022 3.0 When it works its great but many times it has nuances, show error, no internet connection even though there is. Pros When it works it works, but that's not always the case. Cons If no internet connection the app has error issues. I had to cancel and re download the app numerous time. It doesn't let reset the password. Review Source Response from When I Work March 17, 2022 Hi there, Thank you for taking the time to leave a review! We're sorry to hear that you've been running into trouble with the app. While When I Work does require an internet connection in order to function properly, we'd definitely like to take a closer look into the error you're seeing. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ with a screenshot or description of the error message so that we can resolve this? We're here to help! Thank you, Natalie ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.