# Page 16 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 16 - Reviews of When I Work ## Showing most helpful reviews Showing 376-400 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Corey A. Barista Food & Beverages Used the software for: 1-2 years ### "Simple and Dynamic Scheduling" October 8, 2018 5.0 Overall a great and functional software, yet could certainly be cheaper to be more competitive. Pros Easily the most attractive thing about this software is the approachability and ease at which one can create a dynamic employee schedule as well as an open line of communication between employees. Everything about When I Work is very intuitive and malleable, and thus is a good solution for those operating a business. Cons The least attractive thing about this software is the cost of it compared to other similar products, and the lack of flexibility inherent in the availability of employee function. Review Source Response from When I Work October 16, 2018 Hey Corey! Julia here, with When I Work Customer Care. I wanted to thank you for your thoughtful review! We greatly appreciate both your valuable feedback and the time it takes to let us know your thoughts. In your comments, you mention the cost of the application. We do strive to provide the very best value through continued product enhancements and outstanding service. While we do offer premium features at a cost based on the size of your account, we do offer a free version of When I Work with limited features that allows you to schedule up to 75 employees. More information on our free plan can be found here: https://help.wheniwork.com/articles/how-does-the-free-plan-work/ Please let us know if you have any questions by sending us a note to support@wheniwork.com. Thank you again for the review. Take care, Julia -When I Work Team Kenneth K. Chief Operating Officer Internet Used the software for: 6-12 months ### "The "heads-up" scheduling all HRIS systems lack" July 4, 2016 4.0 In many companies, scheduling is critical to operations. Whether it's the tech sector or quick service food, ensuring you have the right people scheduled at the right time is critical to maintaining the optimal customer experience. Unfortunately, the all-in-one systems that exist in the HRIS arena today ALL lack highly intuitive and full-featured scheduling systems. Sure, there are plenty that have all necessary features but come at the expense of ease of use which, in the end, leads to less than optimal use. Enter When I Work, a scheduling first platform that is borderline enjoyable to use and makes the scheduling task for individual team leaders a breeze in our customer service and fulfillment operations. It's simple to identify needs by skill set or expertise when building a schedule or finding replacements for staff that will be out of the office. Integration with third party platforms such as payroll and accounting systems leaves much to be desired but functionality and ease of use comes first and that's where When I Work excels. User engagement is high with intuitive and easy to use mobile apps and location based clock-in is much preferred to IP restrictions. Pros Intuitive web based user interface Mobile apps that staff actually use Heads-up alerts for possible attendance issues Single system for scheduling and time clocks Excels in all the scheduling & T&A features where HRIS systems fail Cons Third party integration leaves much to be desired (payroll sync with the majors, accounting uploads) Service interruptions seem to happen more often than would be desirable (but are always very short) Review Source LP Lisa P. CVT Veterinary Used the software for: 2+ years ### "Fast & convenient WhenIwork app" December 22, 2022 5.0 Pros This app was very easy to learn! I don’t use all the features available but I use many of them & it works beautifully Cons There’s not much I don’t like about this app! Review Source Response from When I Work January 4, 2023 Hi there, Thank you for your review! We appreciate the feedback. We are always looking for ways for the app to be easy and efficient way for our Users. JB Justin B. Day Program Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use for the average worker" October 11, 2023 5.0 Overall, I would feel confident in utilizing When I Work as a means for scheduling employee shifts. The app itself was very straightforward and provided appropriate information in an easy to read fashion. Pros When I Work clearly displayed each week the shifts that I'd be scheduled, which was especially important as I worked for a job that had dozens of different sites with their own hours. The app provided exact information on where I needed to go, who I needed to contact, etc. Cons I'm not sure if this was more so a reflection of the company I worked for, but often there were issues with the app in that it did not work properly, or missed clock ins that then had to be done manually. Again, could be an issue with the company themselves, not the app. Review Source Response from When I Work October 17, 2023 Hi Justin! We appreciate the kind words and support, thank you for! Nick V. Chief Poperating Officer Used the software for: 1-2 years ### "I wouldn't start a company without it. " October 12, 2017 5.0 Pros Gives me a heads up on my scheduling and integrates easily with my payroll software and other apps. Because of the iPhone integration, I'm able to keep an eye on when employees are working and where as well as when they forget to clock in or out. I can instantly find out who scheduled to work each day and send them reminders as well as open shifts that need to be filled. Cons There's nothing I don't like about it, but I do wish there was a task management feature. I would love to be able to assign a complete a task list that would prevent them from clocking out until it was done. Review Source Response from When I Work October 16, 2017 Hi Nick! Thanks for leaving us a review! That is so awesome to hear that you wouldn't start a company without When I Work - we love that. Thank you for that feedback about task management. This is something we've heard from quite a few customers and will hopefully be adding to our software in the future! Have an awesome day! VR Verified Reviewer Marketing Manager Used the software for: 6-12 months ### "This is the best app for scheduling" March 9, 2018 5.0 Pros I love that it automatically syncs with my phone calendar. I don't have to worry about forgetting shifts because it reminds me with plenty of time. It's easy to trade shifts and talk to coworkers without exchanging phone numbers. I like how simple it is to say which days/times you're available and if you have preference on some shifts. Overall this is a great, great value. Cons The group chats can be a total pain, but thankfully you can adjust notification settings. It can sometimes be difficult to manage the schedule based on how the admins have pay periods set up, but once you get used to it, it isn't anything more than inconvenient. Review Source Response from When I Work March 12, 2018 Hello, Thanks for taking the time to review our app. We are happy to hear that When I Work is working well for you and you team and that you are enjoying the calendar sync and shift swap/drop and availability features. If you have any questions about using When I Work and viewing your schedule or if you run into any trouble with the WorkChat feature, please reach out to us at support@wheniwork.com. We are happy to help! Thanks, Adrian When I Work JH Jacqueline H. HR Manager Retail Used the software for: Less than 6 months ### "Easy as can be" May 24, 2023 5.0 It has been a great experience, especially with support from the company. Pros The features are so easy to use and easy to teach to staff. Cons The least I like is the first payroll we had a glitch, but that can happen to any software Alternatives considered [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Reason for choosing When I Work Ease of use and features that Homebase did not have Review Source Response from When I Work May 25, 2023 Hi there Jacqueline, Ky here from When I Work's Customer Care Team. We wanted to send a big thank you over for your stellar review! We love hearing that When I Work has an ease of use for our users and we pride ourselves on offering world-class customer support! We are truly sorry to hear there was a glitch with your first time running payroll, but so happy to hear things have gone smoothly since then! Thank you again for using When I Work, Jacqueline! Have a great day, Ky Laura S. Event Manager Food & Beverages Used the software for: 1-2 years ### "Great for small businesses" January 18, 2019 5.0 Our experience is very good with this tool. Adding and removing employees is really easy and keeping track of hours and making sure all of our multiple events going on,sometimes several in the same day, are staffed with the right employees (event manages,chefs, bartenders, servers etc.) Pros This tool is incredibly easy to use for our medium size catering company. The staff can just check their phones for their schedules and we can easily track time to ensure we aren’t putting employees into overtime Cons We really don’t have any cons about this software! It is easy to use and the pricing is great. For a small business (10-40 people depending on if we are in season) it is a great tool for us. Review Source Response from When I Work March 6, 2019 Hi Laura, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives a little easier. If you have any questions, please don't hesitate to reach us at support@wheniwork.com so we can assist. ML Mallory L. Manager Retail Used the software for: 2+ years ### "Sneaky Billing Changes- changed cost structure without reducing existing customers' fees" September 18, 2019 3.0 We have been a customer for three years (and I used you with a business previously for multiple years), and weren't automatically switched to the lower cost plan when your cost structure changed APPARENTLY TWO YEARS AGO (April 2017!), despite only having a small number of employees. When I asked about it we were given a credit for ONE of those months. Four dollar credit when it should have been $116. I don't feel like that was appropriate and will be using another program from here out. Sneaky way to charge existing customers more money. Pros Having employees verify their schedule and giving a 2 hour warning to shift start so there's no excuses/ not knowing they worked. Allowing shift swapping, requests off, etc within the app. Cons Takes a while to set up. Employees cannot switch shifts once one of them starts. Review Source Response from When I Work September 20, 2019 Hi Mallory - Thanks for taking a moment to share a review with us. I appreciate hearing that you're enjoying some of the features we offer, like shift swaps and shift reminder notifications. I'm sorry to hear that you've had some concerns with billing. We'd be happy to work with you to look into this. If you'd like to check into the billing details with us, please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ and we'll be happy to assist! Take care, Adrianne HC Heather C. Human Resource Manager Entertainment Used the software for: Less than 6 months ### "Love this App" January 20, 2023 5.0 I have loved every person I have worked with. They have been super helpful and continue to check in with me to see if I need assistance. They don't just get you going and leave you hanging. \[sensitive content hidden\] has been awesome! Pros I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier. Cons I wish there were more specific reports I could pull for payroll. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Cost per employeeMain Office is located in the states Review Source Response from When I Work January 23, 2023 Hi Heather, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds the schedule templates, positions, and 'drop shift' features are impactful, especially for your managers! We'd love to connect further regarding reports for payroll. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist! Thanks again for your review! Best, Farrah Tanjirul I. Finance Executive Pharmaceuticals Used the software for: Less than 6 months ### "When I Work is very effective software tool for workforce management Solution " May 21, 2022 5.0 My overall experience has been great with this clock app. It has many great features, Employees can easily view their work schedules and clock in & out from mobile device. HR department can easily find attendance sheet & create payroll by this software. Pros When i work is very Important tools for a business or an organisations to record their employees work schedules, employees availability. It has great features like you can track your employees location who work outside, this app remind employees to clock out when their shift is over, you can also communicate with others employees via message. This is very useful app that you can easily operate by your mobile device. Cons Sometimes it drain your mobile battery when you on this app for long time so it should be fixed immediately. Review Source Response from When I Work May 23, 2022 Hi Tanjirul! Thanks for writing us a review! We're glad to hear you find our app useful! VR Verified Reviewer Franchise Owner Real Estate Used the software for: 1-2 years ### "When I Work has been instrumental in improving our work scheduling and tracking employee hours." October 25, 2017 5.0 Pros What we like best about the software is the ease of use. Employees can see and take shifts and we can manage hours for payroll through it. It has saved us countless hours of stress and has made our entire system flow more efficiently. Cons We need a search feature for job sites within the schedule. We work on different sites and sometimes we need to track or find a shift by job site. Review Source Response from When I Work October 26, 2017 Hi there! Thanks so much for leaving a review! It is great to hear that you are finding the software super easy to use and that it has saved you hours of stress. As a business owner that's definitely the last thing you need! There is a way you can filter by Job Sites within the schedule. By clicking on a specific Job Site in the lower left hand corner of the schedule, the schedule will filter to only show those shifts attached to that specific site. Thank you once again for your review - please continue to provide us with feedback such as this! Have a great day. Ryan B. Franchise Owner Consumer Services Used the software for: 6-12 months ### "When I work has made my life much easier " November 2, 2017 5.0 Pros I love how easy it's made my scheduling and payroll. I highly recommend it to anyone that owns a business!! Cons I don't like that the customer service is chat based only. I wish I could actually talk to people at times. It would speed up the process Review Source Response from When I Work November 4, 2017 Hi Ryan, Thank you so much for your review! We are happy to hear that When I Work has made your life easier. It's great to hear that the daunting process of scheduling and payroll has been made easy - we are glad to be a part of Wow 1 Day Painting! Additionally, thanks for sharing your feedback on the customer support. Our team has tried to document as much as possible on the Help Center (help.wheniwork.com) to make this as self-service as possible, and we know that chat/email can help when you get stuck. Nonetheless, I'd like to share this feedback with our team when we are able to support the bandwidth for phone support. In the meantime, we do offer Professional Services that include 1:1 phone time with our Customer Success team to help with account implementation, manager training, etc. Reach out at support@wheniwork.com if you have any questions about that. Thanks again for choosing When I Work! Best, Sasha DeMarre Meghann K. Marketing Administrator Legal Services Used the software for: 2+ years ### "Easiest Platform EVER" July 27, 2022 5.0 Pros I love that you can easily see what your work schedule looks like for the week. If you work in the restaurant industry, you're able to switch, pick up or give up a shift, request time off, etc. Cons I have no complaints - I truly love this software and would continue to use it at every job if I could. Review Source Response from When I Work August 1, 2022 Hello Meghann, Thank you for leaving such a positive review. We truly enjoy hearing what our users think about our product! VR Verified Reviewer Owner Used the software for: 2+ years ### "Five years and five stars!" October 25, 2017 5.0 WhenIWork is beyond easy to use. The setup is simple, employee on-boarding is easy, scheduling is a breeze and timecards are quickly completed. Pros WIW is incredibly easy to use. The app is fantastic and the desktop version allows a bird's eye view of an entire week, which is phenomenal! So much easier to read compared to Google Calendar or the many schedulers based upon it. Cons The GPS feature can be a little wonky, depending upon location. Also, I really really really wish there was a client-facing side for folks who use WIW to schedule client requests. Review Source Response from When I Work October 26, 2017 Hi there! 5 years?! Wow - that is awesome. :) Thanks for being with us since the very beginning! We look forward to continuing to grow with you and your business. Have a great day! VR Verified Reviewer Director Of Operations Food & Beverages Used the software for: 1-2 years ### "Good scheduling tool for visualization" December 6, 2017 5.0 scheduling and communication Pros This tool is great and helps you see how much you are spending on payroll and can let you customize roles. Very helpful for a business that has employees in various places and with mobile options. Cons The ecosystem isn't always as smooth or as intuitive as it could be. For some scheduling tasks it seems like you have to make a lot of extra clicks to get a job done. Review Source Response from When I Work December 7, 2017 Hello! Thank you for writing your review! It is great to hear you are finding the payroll and position features to be very helpful for scheduling your team! We here at When I Work are always looking for ways to make the app even better. If there is a particular scheduling task that you are not finding as easy as you'd like, please let us know by reaching out to our Customer Care team at support@wheniwork.com. They're happy to pass along your feedback! Thanks again for your time in reviewing us. Have an excellent day! - Cara When I Work Team AM Alfred M. Field Security Management Officer Civic & Social Organization Used the software for: 1-2 years ### "When I work for your time efficient time scheduling " February 12, 2023 5.0 With my experience working with this software, I am so glad to use it and enjoy it with the whole team, for it helps managing our time. We will be glad again if you improve it more efficiently. Pros I like the most this software because it is accessible and easy to use. Me and my employees are the happiest guys in the world, for their tome is well managed and their schedules well known. Cons I steel checking it, but so fare I have not found any issues with the software. The software is easy to use, quick and reliable. Review Source Response from When I Work February 16, 2023 Hi there Alfred, Thanks for taking the time to leave us a review! We're so glad to hear that When I Work has been easy to use for you and your team. It's also great to hear you haven't come across any roadblocks along the way! Thank you again for your kind words and high praise! Warm regards, Ky MP Maija P. Operations Associate Consumer Services Used the software for: 1-2 years ### "Good visual presentation of team schedules" January 7, 2020 4.0 The greatest benefit of When I Work is the visual presentation of the schedule. I can see at a glance who the scheduled manager on duty is thanks to the color-coding. I can also see when my teammates are scheduled so I know who might be available in the event I need to swap a shift with someone. Pros I like that I am able to see my schedule and the team schedule as they are posted. It's very handy to have a color-coded visual schedule as well, so I can see at a glance which team members are on which roles. I also like that I have the ability to enter time off and shift change requests. My team does not utilize the feature that allows open shifts to be posted so employees can pick up extra shifts as they become available, however I like that the option to do so is there. Cons I wish that I had the option to sort the team schedule by shift time so I could see who I will be working with by day at a glance, as opposed to scrolling through the list of scheduled team members sorted by name. Review Source Response from When I Work January 19, 2020 Hey Maija - Thanks for taking a moment to provide a great review for us! It's great to know that you're finding the app useful and the color coding is helpful for you! I appreciate the feedback on different ways to view the Schedule! We're always open to feedback and suggestions! Again, thanks for taking the time to give us a review. Kindly, Adrianne Michael M. Human Resources Manager Used the software for: 2+ years ### "I fell in love with "When I Work," and all of the inclusive features and ease of access! " October 13, 2017 5.0 Managing employee time sheets and also being able to copy previous weeks when there are no team member requests, and even when there are, it is still completely easy and user-friendly to manage. Pros I love that it just keeps getting better and better with time. The added features and benefits are awesome and extremely useful. Cons The only thing I wish is that employee time off that has been used, would be tracked and easily accessible. Review Source Response from When I Work October 16, 2017 Hey Michael! Thanks so much for leaving us a review! We really do appreciate all the great things that you have to say about When I Work. Thank you for that feedback about the time off request tool - this is definitely something we are considering improving within our product. Have an awesome day and thank you for being a When I Work champion. :) TS Timothy S. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great tool for managers and employees!" January 25, 2018 4.0 Pros The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding. We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner. Cons We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval. Review Source Response from When I Work January 31, 2018 Hi there Timothy, Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier. I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly. In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up. The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval. If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com. Sincerely, Kara -When I Work Team SM Sue M. Director of Staff Enhancement Retail Used the software for: 1-2 years ### "Best option for our unique scheduling" May 20, 2019 5.0 We were using an Excel spreadsheet for scheduling for years; it was becoming unwieldy. We also had employees frequently misreading their schedules and arriving at the wrong time or to the wrong place. WiW is much easier to manage than the Excel schedule, and by using text alerts our employees make far fewer errors in viewing their schedules. Pros Flexible to adapt to our scheduling needs, easy to learn, easy to train staff, responsive to questions or when needing assistance Cons Sometimes new features aren't explained before they're rolled out Reason for choosing When I Work It was the only one that fit our primary need of scheduling employees at various locations throughout the week without having to run multiple schedules. The generous trial period let us really poke holes in it to make sure it would work for us and that we would be able to get our employees onboard without too much difficulty. We got to test the heck out of it. Review Source Response from When I Work May 23, 2019 Hi Sue - Adrianne here! Thanks for taking the time to write us such a great review! I'm really happy to hear that the app is easy to train and learn on! If you ever have questions about our new features, please don't hesitate to reach out to us! We're happy to assist! You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ Again, thanks for the review! Take care, Adrianne VR Verified Reviewer Marketing & Business Intelligence Assistant Architecture & Planning Used the software for: 2+ years ### "When I Work for small business" September 17, 2018 5.0 Pros It is easy to build a schedule with this software. For our company, schedules vary day to day, and it is vital that we are able to communicate specific details to the crew members about what each day will entail. This software allows us a way to do that. Our guys like it to - it's easy for them to check their schedules. Cons There isn't much that we don't like about this software. It works great for us and our needs. Review Source Response from When I Work September 27, 2018 Hello! Marie here with the Customer Care team at When I Work. Thanks for the great review! We are glad to hear the software is working well for your company and you find it easy to build your schedule. If any questions come up, we are here to help at support@wheniwork.com. Cheers, Marie JP Jessica P. Operations Manager Retail Used the software for: Less than 6 months ### "Helping us with labor" May 24, 2023 4.0 So far, so good. Pros Attendance Reports are so helpful and will assist us in tracking and positively effecting labor. Cons No reports for tasking so we can look back to plan/coach forward Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing When I Work Support structure - ease of use - familiarity from past use Review Source Response from When I Work May 25, 2023 Hi Jessica, This is Ky from the Care Team with When I Work. We appreciate you taking the time to leave us some feedback on your experience so far! We're very happy that Attendance Reports have been a helpful resource for your team and is improving labor within your business! Thank you for letting us know Task-based reporting is something you'd like to see within the app in the future! We appreciate your suggestion! In the meantime, if you have any additional questions or concerns, please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Warm regards, Ky EV Eshwaran V. Captain Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in the Market!!" January 27, 2021 5.0 I have used couple other scheduling apps, this is one of the easiest app that barely requires any end user training. Pros This software gives the users ability to switch shifts and also has control to get approval from scheduler Cons All good, complaints about this app. In the 2 + years of use, it logged me out couple times, it could have been a network issue. Review Source Response from When I Work January 29, 2021 Hello Eshwaran, Thank you for your review! We're glad to hear that you've enjoyed When I Work's ease of use Our Customer Care team will be happy to help if you see any issues with the app in the future. Tim with When I Work Customer Care RG Rosa G. Freelancer Design Used the software for: 6-12 months ### "When I Work Software Review" December 16, 2019 5.0 For a startup company, it is useful to have a nice and easy way to keep track of everyone's schedule, working time, salary rates, etc. This is a good solution, instead of having all the information in separate emails or google calendars that do not meet the needs entirely. It has its issues, but I overall would recommend to check it out, especially if you have a limited budget but you already have multiple people working with or for you. Pros \- Simple and clean UX/UI - Easy to keep track of everyone's tasks - Nice and multiple features like adding notes, editing time entries, etc. - Flexible to work with multiple users - Works nicely when you have multiple employes and need to keep track of multiple schedules, locations, etc. - Nice support team - It has medium cost, so small to medium companies can afford it - You can also organize bonuses and salary rates. - Very colorful - Flexible to customize according to your needs - Employees can indicate when they are available, instead of using emails to notify their working hours Cons \- Mobile app crashes constantly and it is not well designed. - Too much email spam - Still has a couple of annoying glitches happening from time to time - Dashboards and reports could be improved so you can make them more detailed. Review Source Response from When I Work December 19, 2019 Hi Rosa! Thank you so much for taking the time to write a review. We are glad to know that using When I Work has made your work life easier and we appreciate your feedback. Thanks again! Kate ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.