# Page 17 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 17 - Reviews of When I Work ## Showing most helpful reviews Showing 401-425 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Savannah H. Store Manager Retail Used the software for: Less than 6 months ### "Decent, has room to grow" May 24, 2023 4.0 Decent. Not perfect. Pros Ease of scheduling. Very easy to store schedules Cons Data access. The task list feature purging nightly is frankly nonsense. How can you hold multi shift accountability? Review Source Response from When I Work May 25, 2023 Hi Savannah, Thanks for your time in leaving a review. One of our goals was to make scheduling easier and it is terrific to know When I Work is helping your team! Your feedback regarding monitoring for tasks is appreciated! It is possible to review task completion for prior dates on the Scheduler by clicking the clipboard icon to the right of the date. Thanks again for your time! Kindly, Chelo HM Heather M. HR Director Education Management Used the software for: 2+ years ### "When I Work Makes Scheduling Easy!" May 1, 2023 5.0 Pros I love the ability to schedule my employees with ease. Saved templates, as well as calendar visibility are fantastic. Cons The only con is that the free version does limit how far in advance you can schedule your employees. Definitely make the purchase and utilize the full functionality. Review Source Response from When I Work May 10, 2023 Hi Heather, Lexie here with the Customer Care Team at When I Work, thank you for reaching out. I'm happy to hear When I Work is creating a positive impact on your scheduling experience! I appreciate your feedback on the scheduling limitations when testing the free version of When I Work. It is wonderful to know that upgrading to one of our paid plans was the right choice for your workplace and that all the available features have helped make scheduling a breeze! We are always looking for ways to make improvements to our tools and to make shift work feel like less work so we appreciate you taking the time to let us know you are loving When I Work. Warmly, Lexie NL Nathan L. Administrative Staff Education Management Used the software for: 1-2 years ### "When I Work makes it easy to govern schedules and count time" December 21, 2022 5.0 Overall, When I Work is a solid application that is great for the standard employee that works hourly shifts. Pros When I Work makes it easy to clock in, clock out, check how many hours work, and also ensure that clocking in happens at site of work via location services. Cons When I Work has many features that may not be used by every organization. Review Source Response from When I Work January 4, 2023 Hello there, Thank you so much for your review. We appreciate it! We are glad to hear that you are making use of our clock-in/clock-out features and that Timesheets and Location Requirements are working for your Workplace! I definitely understand how not all features may be of use to all Workplaces! We appreciate your feedback! CH Christina H. General Manager Hospitality Used the software for: 1-2 years ### "Scheduling" September 7, 2023 5.0 Everything is great with it. So far it has worked well. Pros It is a pretty easy system for scheduling my employee's! All they have to do is log in and check to see when they need to work. Cons I haven't found anything about When I work that I don't like. It is a great way to communicate with my employee's about their schedules. Review Source Response from When I Work September 11, 2023 Hi Christina, Shab here from When I Work. Thank you so much for your wonderful review. We are so happy to hear that you are finding When I Work easy to use and overall enjoying the app! Should you have any questions, please reach out to our Customer Care team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist! Have a wonderful week, Shab Alexander J. Director of Operations Restaurants Used the software for: 1-2 years ### "When I Work Scheduling Software" November 13, 2018 4.0 When I Work is a decent option for scheduling. The system, once set up properly, is relatively seamless for scheduling, reporting, and communication. If there are WiFi issues, however, this system becomes useless. Pros When I Work is flexible and delivers decent reporting and scheduling features. Cons The set up process take a very long time. The education component of When I Work also takes people quite a while to get used to. Review Source Response from When I Work February 9, 2019 Hi Alexander, Megan from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! I'm happy to hear that you like the flexibility of the app and reporting features. I appreciate your feedback on what it was like to set up the schedule and your team on the app. We're always looking for ways to improve the setup experience. Please let us know if there is anything we can help you with by emailing us at support@wheniwork.com. We're happy to help! Cheers, Megan LP Lori P. office manager Medical Practice Used the software for: 1-2 years ### "I recommend when I work to everyone" July 7, 2022 5.0 Scheduling a growing team and keeping track of time has been a game changer for my job. Pros Ease of use, outstanding customer service, great tool for scheduling and employee time management Cons when i work used to have a "hire" feature which I loved. I was really sad to see this very useful tool go away. Reason for choosing When I Work cost, customer service, ease of use Review Source Response from When I Work July 14, 2022 Hello Lori, Bill here from When I Work Customer Care. Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. Thanks, Bill KA Kristen A. Customer Service representative Consumer Services Used the software for: 6-12 months ### "Best scheduling software ever!" August 14, 2022 5.0 It's a really good sheduling work software to use. Pros It's pretty easy to navigate and also very easy to use Cons If there was an option where shift would be available and I get an alert would be great. Review Source Response from When I Work August 16, 2022 Good day Kristen, Cassee here with Customer Care. We received your feedback and wanted to follow up! We are glad to know that we have successfully made When I Work easy for users to navigate to find the information they need! We love making work less work, so it's great to know we're hitting the mark in that area. We do offer various Alert Types. Changing your Alert Preferences can be done from the app or the website. We have articles on our Help Center that outline the exact process to find this page for each type of device. The Alert Type for "Scheduling Updates" will provide a notification for OpenShifts. This alert can be set as a mobile push notification or an email. We greatly appreciate that you took the time to provide us your rating and thoughts on your experience with When I Work. It's always wonderful to hear from you! Regards, Cassee DC Dawn C. Customer Experience Management Computer Software Used the software for: 2+ years ### "Easily keep track of your schedule and your employees." March 6, 2020 4.0 I love working when When I work because it has yet to fail me. I'm notified of shifts and all the info provided seems up to the minute updates (timesheets). I enjoy both the app and website. Pros I like that the interface is simple and very easy to you. Everything is clearly labeled and very navigational. I enjoy the simplicity as it doesn't look cluttered. You're given the info you're looking for instantly and clearly. It is easy to when I work (no pun intended) as well as when my coworkers or employees should be on shift. Cons I wish there was more color to it. Make it seem more inviting and not so... boring. In that aspect is too simple. But that's just me being super picky because overall this product is great. Review Source Response from When I Work March 12, 2020 Hi Dawn, Katie here with Customer Care at When I Work. Thanks for taking the time to leave us a review - we appreciate it! We are very happy to see the app has been easy to navigate and provides you with the information you need. And thanks for the feedback on the colors - we are always looking for ways to improve the product! Please let us know if you have any additional feedback! Thanks again, Katie RF Ryne F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Clocking in with When I Work" October 24, 2019 4.0 My overall experience with When I Work is positive. All in all the software works and allows me to check in. Pros What I like most about When I Work is that it allows me to quickly and independently clock in to my shifts. I also like that I can easily look back and see previous shifts and request time off. Cons What I like least about When I Work is that they have malfunctions where you can't check in to your shift. It seems like WIW's gps tracking is sometimes off. Review Source Response from When I Work October 26, 2019 Hi Ryne, Anna here from When I Work Customer Care. Thanks for taking a moment of your day to leave us a review. We're happy to hear that clocking in for your shifts is made easy with When I Work. I'm sorry to hear that sometimes your device experiences difficulty with the GPS feature. When I Work does not pull GPS location in the background of a device, so a good first troubleshooting step is to toggle the internet off and on again to re-establish a connection, which can help the GPS location update. If you experience any issues with this feature in the future, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to help! Best, Anna KL Karen L. Practice Manager Used the software for: 2+ years ### "Ease of use that thus a great solution for us as a company to use." November 4, 2017 3.0 Pros It's a simple and easy solution for scheduling. The managers Like being able to view on a computer , staff use the app to see their schedules. Cons The is no where for managers to make notes on employees regarding that schedules. - example while an employee did not show up to work - if you use the shift notes every is notified . Haven't yet been able to see if you can create a small group chat - example only managers. Review Source Response from When I Work November 7, 2017 Hi Karen, Thank you so much for your review! We are happy to hear that you are continuing to find When I Work to be easy to use and overall a great solution for your company. When I Work does offer the internal "Shift Notes" on an employee's particular shift. If you add these notes, only the employee will see and be alerted with these notes/changes. Furthermore, you may be able to use "WorkChat" to communicate with staff and/or other managers when staff do no-show. This would be a great tool for a small-group chat, here's more info: https://help.wheniwork.com/articles/using-workchat-computer/ If these ideas/tools above would be helpful and solve your concerns, would you be willing to increase your rating for When I Work? We'd love to help improve your experience and would be thrilled if you would consider this a 5-star app :) If there are any questions and/or feedback, please email support@wheniwork.com and we'd be happy to consult further. Thanks! Sasha KH Kelsey H. Campus Experience Coordinator Events Services Used the software for: 6-12 months ### "Makes scheduling a breeze!" November 2, 2018 5.0 I love it! Have I said that enough? Give this software a try if you're in charge of scheduling any number of employees. They can have it as an app on their phones, too, so it's super easy for everyone to use. Pros I love this software! I manage 50 student employees, and until I discovered When I Work, scheduling them was the biggest headache! This makes it so easy. I have each of them input their weekly availability, and then when I go through each week to create our schedule, I can quickly see if someone is available for a certain shift. They can request time off, request to drop shifts and offer it to another student, and confirm shifts. I can't say enough good things about When I Work. It's easy to figure out and has made a world of difference in keeping our ambassadors accountable for their shifts. Cons I don't have any complaints about this software. We've been able to manage just using the free version that allows me to schedule shifts 10 days out, and it's been great. In the future I would love for our office leadership to approve using the purchased monthly subscription, but I'm so grateful When I Work has the free version because we've been able to give it a try and have found that it's an amazing scheduling tool. Review Source Response from When I Work February 6, 2019 Hi Kelsey, Marie here with the Customer Care team. Thanks for taking the time to write us a review! We love hearing that When I Work has made scheduling so much easier for you! I am glad you are using the availability feature and swap/drop feature to help schedule as well. If any questions come up please reach out to us at support@wheniwork.com. Cheers, Marie VR Verified Reviewer Studio Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "When I Work - Simple, Intuitive and Mobile" December 8, 2018 4.0 This is a great tool for managing a flexible, hourly workforce and is simple enough to be easily grasped by all. The interface is simple and intuitive and mobile. Pros Very simple to learn as a user. The mobile application works well for simple things like accepting shifts, checking the schedule and requesting time off. I like that you can upload a photo to your profile and like the workchat functionality for requesting shift swaps and keeping the team abreast of issues. Cons When I request time off, it sends an email to the CEO, COO and management team listing every one of my (historic) time off requests. This causes them stress and seems necessary. I would rather the individual request was sent as one item since the previous requests were already seen earlier by management. Review Source Response from When I Work March 6, 2019 Hello, Jaime here from the Customer Care Team at When I Work. Thank you for taking the time to share your review with us! I am happy to hear that you find When I Work easy to use and that it has made it easier to communicate and swap shifts with your team. In regards to requesting time off, the email that a Manager receives should only list the one request that needs to be approved, however, on the web app, the Manager will see all of your previous approved requests. If you have any questions, feel free to reach out to us at support@wheniwork.com. Thanks again for taking the time to review When I Work! Have a great day, Jaime VR Verified Reviewer Executive Assistant to the President Used the software for: 2+ years ### "When I Work is flexible and easy to use!" December 1, 2017 4.0 Flexibility in scheduling and the ability to access different schedules for multiple locations all in one screen. Pros Both teenage employees and retirees are able to use the program with limited difficulties. It also allows flexibility in programs and cost which is ideal for a season company like ours. We have over 100 employees in-season, and less than 10 in the off-season and we make adjustments all year long. Cons The availability feature is not as user friendly as it could be, and has some limitations regarding users and changing availability after schedules have been posted. Review Source Response from When I Work December 1, 2017 Hello, Thanks for taking the time to send us a review! Your feedback is appreciated and we are glad to hear that When I Work is working well for your seasonal business! :) When I Work released a new day by day availability feature to make it easier to enter a specific date¿s availability. If you have more questions about setting your availability up under the new design, please check out our Help Center center at help.wheniwork.com/ or email us at support@wheniwork.com. We are happy to help! Thanks, Adrian When I Work Team KH Kimberly H. Intake Specialist Law Practice Used the software for: 6-12 months ### "When I Work Review" July 14, 2022 4.0 This really helped keep me on track with my hectic work schedule. I enjoyed using it when I had to for work. Pros A couple of things about this product is its functionality. It keeps my schedule organized, and for someone with multiple incomes, that is important as days can sometimes blend. I also really like how it will send you a reminder of when you have a shift coming up. Cons One of the cons I found was the chat was not as functional as the rest of the app. I found myself having to resend a couple of messages. It can get frustrating at times, but other than that the rest of the app works great. Review Source Response from When I Work July 15, 2022 Hi there, Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. if any issues occur please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help. Thomas D. Franchise Partner Consumer Services Used the software for: 1-2 years ### "Simple, straight forward, and great customer service." October 12, 2017 5.0 Everything I needed and some Pros Loved it from day one. Very scalable and worth every penny. You can use part or all of their services. Plus if you have any questions or issues, their customer service is like no other. Cons Worth every penny...just a lot of pennies. I wish the group chats were easy to control on adding or removing people. Also, you can't delete the group chats, and they end up getting a bit cumbersome. With all of that said. Can't complain. Review Source Response from When I Work October 16, 2017 Hey Thomas! Thank you for leaving us a review and providing such great feedback! I am happy that you are finding When I Work worth every penny - even though it may be lots of pennies! We are most definitely working on making updates to WorkChat so that it's easier for you to add and remove people from chats and delete them as well! I hope you have an excellent day! Jordan R. Owner Apparel & Fashion Used the software for: 1-2 years ### "Perfect solution for easy shift scheduling " July 6, 2018 5.0 It freed up massive amounts of time that I had previously spent on mundane tasks trying to figure out where and when to schedule people in spreadsheets. Scheduling is now a breeze Pros Easier to use than competitors, it has a great user interface, the ability to alert employees when schedules change, you can add details to the shift ie. position or location as opposed to just a time. It also has great general details about the business like number of hours scheduled, even wages and other costs, breakdown by position etc. Cons Personally can't think of any cons, I've used a regular spreadsheet before, then another scheduling software before When I Work, and this is by far the best tool I've found for that. Would never go back, it does exactly as I need. Review Source Response from When I Work July 10, 2018 Hi Jordan, I'm Jenny from the Customer Care team at When I Work. Thanks for the great review! We are happy to hear When I Work has made creating and managing your schedule a breeze! We really appreciate hearing about your experience and how much time the app is saving you! Feel free to reach out to us by email at support@wheniwork.com with any questions or suggestions on how else we can improve your experience. We would be happy to help! Happy Scheduling, Jenny VR Verified Reviewer Sr. Manager, Global Workplace Planning and Operations Internet Used the software for: 2+ years ### "Perfect for Small Buisnesses" February 13, 2019 5.0 Love this product, and would highly recommend it for small businesses in the service sector. Pros Great for part time, irregularly staffed employees. Forces employees to confirm their hours, so they can never claim miscommunication for missing shifts. Cons Some less tech savvy employees can have difficulties with it. Review Source Response from When I Work March 6, 2019 Hello! We're so happy to hear that When I Work has helped with scheduling and accountability for shifts with your team! If you have some employee's that have questions about using the app, I would suggest that they check out some of our videos on the Help Center. They can also reach us at support@wheniwork.com if they ever have questions or need help. Kindly, Adrianne anthony S. Owner/DJ Entertainment Used the software for: 1-2 years ### "Keeps my Dialed in on When I work" April 28, 2020 5.0 Overall, I enjoy using this software and recommend it to all small business owners that are looking for a software that can help keep employees scheduling up to date Pros I love this software for 3 main reasons...1) Free 2)easy to use and merge scheduling together 3) very useful for my task and helps me keep up-to-date on everything and if I subcontract a gig out to another DJ I can let them know immediately on what their schedule is. Cons The only complaint that I have about the When I work software is the fact that leaving messages for people that have it sometimes don't come through in a timely matter and alerts are very up-to-date depending on if its a group message or just between a couple of people Review Source Response from When I Work May 1, 2020 Hi Anthony, Thanks for taking some time to leave us such a thoughtful review! It's great to hear how When I Work can be applied in different industries. Additionally, I appreciate your feedback regarding WorkChat's performance. Our team is working hard to ensure that WorkChat allows employees to communicate quickly and effectively. If you have any specific questions that we can help answer or problems that we can help troubleshoot, please reach out to us at https://help.wheniwork.com/submit-a-ticket/. All the best, Anna VR Verified Reviewer Stagehand Events Services Used the software for: 2+ years ### "This app helps me be 100% more productive " November 10, 2022 4.0 Pros I love the available shifts and calendar right there so it's easy to check which shifts are which days, and being able to easily swap a shift with a coworker or get one covered Cons Everything they I use/benefit from I absolutely love!! Review Source Response from When I Work December 1, 2022 Hi there, Thank you for your review and positive feedback. If there is ever anything we can do to assist you with the app, please don't hesitate to reach out to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/. My best, Sarah JL Jonathan L. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use" January 20, 2023 5.0 Pros Easy to manage multiple employees quickly. Easy drag and drop solution for timesheets, which helps us get things done for so many drivers quickly. Cons Sometimes punches didn’t work properly. The mobile form sometimes didn’t show up on Android. Review Source Response from When I Work January 23, 2023 Hi Jonathan, Thanks for reaching out with this feedback! We're very happy to hear that When I Work has made managing timesheets easy for you and your team! We'd love to connect further on time punches on Android devices. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist! Thanks gain for giving us a review! Kindly, Farrah Kirsten F. Practice Manager Veterinary Used the software for: 6-12 months ### "We love When I Work!" November 15, 2018 5.0 I think it's a great program and even better that it has an easy app to go with. Pros The app is awesome! Because I run payroll, it is very helpful in seeing who is working when. It's also super easy to request days off through the app. Cons It's not a big deal, but when the schedule is being made on the main calendar, if someone requests a day off, it look like they are just not on the schedule. So if I forgot an employee requested off and see that they are not on, I instantly worry that I screwed up somewhere. It's not until I actually click on the day that it pops up. It would be nice to see something like JIM OFF-DOC APPT. Review Source Response from When I Work February 9, 2019 Hi Kirsten, Megan from the When I Work Customer Care Team here. Thank you for your awesome review! I'm happy to hear that you and your team love When I Work! Thank you for your feedback on viewing time off requests. I will pass your suggestion along to our team. Please email us at support@wheniwork.com if you have any questions. Cheers, Megan SV Sara V. Associate Veterinarian Veterinary Used the software for: 2+ years ### "Your Typical Scheduling Software" May 10, 2024 4.0 When I Work has all the basic features we need for schedule management in small animal hospital. Pros As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar. Cons The messaging platform was a little confusing to learn at first. Review Source Response from When I Work May 13, 2024 Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you! Issifou S. Gestion clientèle Broadcast Media Used the software for: Less than 6 months ### "Gestion de temps" September 18, 2023 4.0 Pros Très facile à utiliser avec un interface conviviale, il permet de gagner du temps, création et modification des horaires des employés Cons Il est des fois difficile de planifier la disponibilité en entier Review Source Response from When I Work September 20, 2023 Hello Issifou, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and provide your honest and thorough feedback. We are thrilled to hear that you find the user interface easy to use and that using the software saves you time. That is crucial when running a business! Regarding planning availability, we would love to hear more about this and any feedback you have. When you have a moment, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any details you can provide. This will enable us to review and track this feedback for future developments. Thank you, again, for using When I Work and reviewing the features. Please don't hesitate to let us know if we can ever be of further assistance. Take care, Sarah VR Verified Reviewer Owner Food & Beverages Used the software for: 1-2 years ### "Great little app" April 30, 2019 5.0 Pros We had 10 employees and two locations. Scheduling was always a big nightmare. When we found this app, everything became so much easier. The employees had it on their mobiles and we had a manager do all the scheduling, send us a note for approval, and then it would be published. The employees loved it, and the nightmares did not return. Because we only had 10 employees, we were able to use the free version, which would limit the time ahead you could schedule your employees. Other than that, it was a breeze. Cons The learning curve was a little steep. However, once we knew how to use it, we had no more issues. Review Source Response from When I Work May 9, 2019 Hi there! I'm glad to hear that When I Work is helping to keep your scheduling nightmares at bay! Thanks for the great review! Best, Terra SC Samantha C. Sales Manager Retail Used the software for: 6-12 months ### "Great Way to Manage Time" December 20, 2022 5.0 We enjoy this program a lot. Pros It is easy to keep track on all employees. It is also very easy to see who is on the schedule for the week and fix times if needed. Cons We turned off the mobile access to be sure that everyone was being accurate and honest. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) This product showed more information and was easier to use. Review Source Response from When I Work December 28, 2022 Hey Samantha, Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team! Please don't hesitate to reach out with any questions by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we are always happy to help! Best, Jeremy ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.