# Page 2 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is When I Work the right Employee Scheduling solution for you? Explore 1291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1291) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 2 - Reviews of When I Work ## Showing most helpful reviews Showing 26-50 of 1291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaleb V. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Feature-Heavy, Not User-Friendly" April 30, 2026 3.0 When I Work is very feature-heavy, but not always user-friendly. It has a prolific verification and notification layer, and I was constantly receiving updates and notifications about the slightest changes in my shifts and schedule. Pros When I Work has very accurate geofencing that allowed our team to track employee arrivals, departures, and location. Cons There are many opportunities to get stalled in a simple workflow. For example, clicking "Confirm Shift", and then indicating you've arrived for work and then confirming that requires a lot of clicks through various screens to actually show that you're clocked in. When you're in a rush or have a slower connection, clicking one button would be much more helpful, rather than multiple layers of confirmation. Review Source Response from When I Work May 6, 2026 Hi Kaleb! This is Angie with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service. Our team would also be happy to look into adjusting your notifications settings, so you aren't constantly updated with small changes. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you so much, Angie MrElonElon U. Compliance Financial Services Used the software for: 6-12 months ### "Very efficient for scheduling in standard environment" April 18, 2026 4.0 Pros What I liked most about When I Work is how much time it saves on scheduling and coordination. In practice, instead of managing shifts through Excel or emails, everything is centralized: schedules, availability, and communication. For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency. Cons What I liked least about When I Work is that it can feel limited when you need more advanced features or deeper customization. For example, reporting and integrations are not as developed as in more complex systems, which can be a constraint in structured environments. Also, notifications can sometimes become overwhelming or missed depending on usage. Review Source Response from When I Work April 21, 2026 Hello, We are pleased to hear that you’ve had a positive experience with When I Work, and that our time tracking features have been particularly helpful for you and your team. We appreciate your feedback and are always looking for ways to better serve teams like yours. If you have any additional comments or specific questions, please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We’re here to assist you! NW Nati W. Practice Manager Veterinary Used the software for: 2+ years ### "A User-Friendly Scheduling Tool" February 25, 2026 5.0 That said, this is a small inconvenience compared to how much value the system provides overall. It’s reliable, user-friendly, and well supported. I truly love it. Pros The platform is incredibly easy to use, both for managers and team members, and their customer service is outstanding. Anytime I’ve had a question or needed help figuring something out, their team has been responsive, patient, and genuinely helpful. They even helped troubleshoot an issue that turned out to be related to our firewall, which was well above what I expected. Cons The only challenge I run into is how time off is itemized in the summary. Around holidays, it can be tricky to distinguish how much time is actual PTO versus Holiday Pay. I have to manually break that down for our payroll company to make sure PTO banks aren’t affected incorrectly. Review Source Response from When I Work February 26, 2026 Hi Nati, Shab here from When I Work. Wow! Thank you so much for your kind words. We absolutely love assisting you! Thank you for letting us know the challenges as well; this helps us improve our product. Thank you for being with us! Warmly, Shab Stenie O. Owner CEO Food & Beverages Used the software for: 1-2 years ### "Great for Time Tracking and Business Internal Communication." March 9, 2026 5.0 It helps to track attendance and can be linked/synced to the business payroll (I used When I work and send the attendance ( work hours info) straight to QuickBooks for payroll—readily available customer support. Pros When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well. Cons N/A, no issues. It was easy to use, and definitely a value for money. The app is simple with immediate text/email notification. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing When I Work It was easier for each employee, regardless of their educational background. Review Source Response from When I Work March 10, 2026 Thank you for leaving such a wonderful review! We are thrilled to hear that you enjoy the app Stenie. DC Dale C. City Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "When I Work just works" April 28, 2026 5.0 My experience has been great with dealing with support. They're quick to respond and want to help. The software is very easy and straight forward to use. Pros Templates are amazing. Shift templates, job templates, etc. I also like the drag and drop and copy for shifts. I like the reports that we can download for time tracking. Cons You can't schedule into the next day. When scheduling, you can only schedule until midnight. It would be nice to be able to schedule from like 10:00pm to 6:00am or similar. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing When I Work Homebase shows employees what their wage is and doesn't allow for us to use different rates for forecasting. Review Source Response from When I Work April 29, 2026 Hi Dale, Thanks for writing us a review! It is great to hear that you have found some of our Scheduling Shortcut tools, like Shift Templates, helpful! We are also happy that you have enjoyed working with our Customer Care Team for support. We are sorry to hear about some trouble creating overnight shifts. These shifts can be created on the Web Version of When I Work, and you can reach out to us here with any questions on doing so! https://help.wheniwork.com/submit-a-ticket/ Thanks again for your review, Dale! Warmly, Jake MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Love WIW and It's Ease of Use" February 12, 2026 5.0 Overall When I Work has been a very helpful tool for our company for all of our scheduling needs. We love the different features and ease of use! Pros I really appreciate the flexibility in how you can view the schedule, especially after it’s been published. The ability to set recurring availability is a huge plus. It’s also very user-friendly when it comes to moving and editing shifts. The planning and organizational features make it easy to build and compare different schedule layouts. I like that employees can drop or split shifts, and the chat feature is very helpful for communication. Being able to add comments, lunches, and other notes directly onto shifts is another great feature too. Overall, it’s a very functional and intuitive system. Cons I don't like that when providers have time off requests, they cannot view shifts. This is a limitation as some may want to pick up shifts when they can still. Review Source Response from When I Work February 18, 2026 Hi Mallory! Kain here from the Care Team at When I Work. It's awesome to hear that we make viewing your schedule as seamless as possible. Thanks for the support and feedback, as we love hearing how we can best serve teams like yours! Please feel free to give us a shout if you have any more feedback! https://help.wheniwork.com/submit-a-ticket/ Warm regards, Kain TL TERRA L. Quality Control Specialist Child Day Care Services Used the software for: 2+ years ### "Reliable and User Friendly Scheduling Tool" January 10, 2026 4.0 Overall, my experience with When I Work was positive. We used it for several years and found it dependable and easy to navigate. I have also used When I Work at another job from the employee side, where it was used for clocking in and tracking time. At my most recent workplace, it was used mainly for schedules. The flexibility, affordability, and ease of use made it a good fit for our needs. Pros When I Work was very user friendly and reliable. We mainly used it for scheduling and the chat feature. The chat option was convenient because staff could message with questions about their schedules or notify management if they needed to call off. The pricing was reasonable, which is why we continued using it for about four years. It consistently did what it was supposed to do without any issues. Cons We did not fully utilize all of the features available. At this job, we primarily used it for scheduling and communication, so other tools were not used. This was more about our usage than a limitation of the platform itself. Review Source Response from When I Work March 12, 2026 Hi Terra, Dawn here from When I Work. First and foremost, thank you so much for taking time out of your day to write such a detailed, thoughtful review. We truly appreciate you doing this! We love hearing how user friendly, reliable, and convenient our WorkChat feature was for you and your team. One of our main goals is to ensure you and your team can use the app to communicate successfully as well as being able to create or view schedules. We are truly humbled by your sentiment. 😊 Thank you again for utilizing When I Work and for leaving such incredible, detailed feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! Warmly, Dawn ES Ed S. Practice Manager Veterinary Used the software for: Less than 6 months ### "When I Work at Animal Care Center" March 16, 2026 4.0 We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) reporting was complicated and correcting punches was difficult Review Source Response from When I Work March 17, 2026 Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Simple, Clear, and Convenient Scheduling" March 26, 2026 4.0 Overall, my experience with When I Work has been very positive. The platform is easy to use and provides clear, helpful information, including the exact location of my shifts. I appreciate being able to view my schedule well in advance, which helps with planning, and the time-off request process is simple and convenient. Pros What I like most about When I Work is the accuracy and clarity of its time tracking. Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period. Cons What I like least about When I Work is that it does not display my total weekly hours in real time during an active shift. I can only see my accumulated hours after I’ve fully clocked out, which makes it difficult to monitor my time throughout the week and avoid going into overtime. Review Source Response from When I Work March 27, 2026 Hi Jessy, Thank you so much for your feedback! We are happy to hear that you have had a positive experience with When I Work so far and that the time tracking features have been especially helpful for you and our team! Feel free to reach out to us with any feedback you have or questions at https://help.wheniwork.com/submit-a-ticket/ should you have any specific questions. We are happy to help! Thanks again! Warmly, The When I Work Team MM Morgan M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great for varied availability employees" April 23, 2026 5.0 I use it to schedule two businesses, mostly part time staff on a weekly basis and I also use it for our timesheet for payroll. Pros Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option. Cons Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) because a spreadsheet is an awful way to send out a schedule to dozens of people Review Source Response from When I Work April 28, 2026 Hi Morgan, Thank you so much for leaving this detailed review. We are thrilled to hear that you are having a great experience setting up weekly Schedules for your team. Have a wonderful day! HR Hailey R. Education Program Coordinator Hospital & Health Care Used the software for: 2+ years ### "Nurse Educator Perspective" December 16, 2025 5.0 Overall, my experience has been very positive. When I Work is a straightforward, dependable scheduling tool that improves communication and reduces administrative burden. Pros As a nurse educator, I value how easy and reliable When I Work is to use. Staff can quickly see schedules, which allows me to plan ahead knowing which staff are working which days. Cons I wish there was the ability to select a specific employee and see only their schedule on the mobile app. To my knowledge, this function is only available on the web version. Review Source Response from When I Work February 17, 2026 Hi Hailey, Shab here from When I Work. Thank you so much for your review of our app! It's a delight to see that you are enjoying many features of the app. To view a specific employee's schedule, this can be done by utilizing filters within the app. I have attached a Help Center article that outlines how filters work, in case it may be of any help! https://help.wheniwork.com/articles/schedule-filtering-iphone/ Thank you so much for being a part of the When I Work family! Warmly, Shab MA Matt A. Ops Manager Sports Used the software for: 2+ years ### "Positive overall, not cheap and not perfect" April 29, 2026 4.0 Overall positive experience with When I Work, some new features over time but mostly for premium subscriptions or third party sales. It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues. Pros The drag and drop, while not perfect works most of the time. The interface is modern and easy to work with. Cons The steep price increase if you need 2 locations. Doubling the price per account double the burden on a small company. Alternatives considered [Pebble](https://www.capterra.com/p/242275/Pebble/) Reason for choosing When I Work Only for the drag and drop feature, that's all. Review Source Response from When I Work May 5, 2026 Hi Matt! This is Emily with the When I Work team. Thanks so much for your feedback. We are grateful you mentioned these points! We do strive to provide the very best value through continued product enhancements and outstanding service. Our team would also be happy to look into the precision of the Drag and Drop feature, as you mentioned, it may not be performing as intended! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance and discuss your plan and pricing! All the best, Emily KB Krissy B. CVT Supervisor Veterinary Used the software for: Less than 6 months ### "Loving Ezyvet" February 25, 2026 4.0 Great. Our office manager/practice manager did a great job with training and getting the main templates ready before going LIVE. Pros Being able to work on separate areas of the medical note from the DVM. I love being able to add multiple medications on one template vs having to do each one separate Cons That there is an extra charge to place a card on the account for extra security. Being able to check the time of appt. I want to be able to hover offer over the block and have it say the time so I don't have to click it. Review Source Response from When I Work February 26, 2026 Hi Krissy, Shab here from When I Work. Thank you for your review! We love that you are enjoying When I Work, and appreciate your feedback on things that could be better! Thank you again for being with us! Warmly, Shab AW Adam W. Operations Manager Construction Used the software for: 6-12 months ### "When I Work is worth it" February 2, 2026 5.0 Definitely an app worth exploring for temporary work. It is easy to setup an account for newer onboarded employees. Pros The integration between employer and employee is very straight forward. We even got new employees that have had experienced between scheduled with When I work, so streamlining them into our process was extremely easy. Cons It was difficult to add depth to the tasks and scheduling. The time tracking and scheduling worked great, but detailing exactly what needed to be done was difficult to add within the app Review Source Response from When I Work February 12, 2026 Hi Adam, Thank you for taking the time to write us a review. This is Jake with When I Work. It is great to hear that you and your team have found that getting started with When I Work was a straightforward process. Our goal was to make scheduling easier, and it is nice to see this has been the experience. If you have questions about adding detail to shifts or tasks and haven't already, please feel free to reach out to our Care Team to learn more! Thanks again! Jake VR Verified Reviewer Rental Manager Entertainment Used the software for: 1-2 years ### "Good for the Value" January 28, 2026 4.0 All around good for the money, if you're not looking for something that has too many bells and whistles, you wouldn't use Pros Great for a small team that you're looking to schedule. Maid fairly simple and easy to ues for anyone. Cons The Mobile version can be difficult to use as an admin. Certain things are hard to find unless you are on the desktop version. Review Source Response from When I Work February 5, 2026 Hi there! Marcy here from the Care Team at When I Work. Thank you so much for taking the time to leave this review. We are glad to hear that the app is User freindly for the Employees. We can see how having some of the Admin features on the mobile app would be helpful as well and appreciate this insight. Again, the time you took to leave this review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you well! Warmly, Marcy RW Rachael W. Staffing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic Customer Support and Easy to Use" September 18, 2025 4.0 Overall I had a great experience with When I Work. Their support service was fantastic!!! I was able to manager 75+ employees schedules easily. Pros Ease of creating shifts, dropped shift reports, ease of using the app for clock in/out as well as admin work Cons The software would lag a little bit when working on a computer when entering, repeating and/or updating shifts. Review Source Response from When I Work September 24, 2025 Hi Racheal, Thank you for taking the time to review When I Work. We are so happy to hear that we have helped make scheduling easier for you and your team. We are also delighted to hear that you enjoy our mobile clock in option for the When I Work app. We are always working on improvements to our software and appreciate you letting us know about the lag that you are experiencing. Thanks again! Best, When I Work Team YA Yanina A. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### ""Reliable and Convenient, with Minor Glitches"" May 8, 2025 5.0 Overall, my experience with the When I Work app has been mostly positive. It’s made managing my schedule and communicating with my team a lot easier and more convenient. I like how everything I need—like shift details, time-off requests, and messaging—is all in one place. It helps cut down on confusion and last-minute issues. While there have been occasional glitches or delays, especially after updates, those moments are pretty rare. In general, the app is reliable, user-friendly, and a helpful tool for staying organized and on top of my work. Pros I really like using the When I Work app because it makes scheduling so much easier and more organized. I can see my shifts, request time off, and trade shifts with coworkers all in one place. The notifications keep me updated if anything changes, and I like that I can clock in and out from my phone. It’s also great for communicating with the team without needing to send a bunch of texts. Everything is clear and convenient, which saves a lot of time and stress. It just makes managing my work schedule feel simple and under control. Cons One downside of the When I Work app is that it can sometimes be slow or glitchy, especially after updates. There have been times when notifications didn’t come through or the app didn’t load properly, which can be frustrating when you need to check your schedule quickly. Also, some features—like certain reports or advanced scheduling tools—are only available to managers or on paid plans, which limits what regular employees can do. Review Source Response from When I Work July 29, 2025 Hi Yanina, Shab here from When I Work. Thank you so much for taking the time to provide us with your experience using When I Work! It's lovely to hear that notifications and clocking in and out are some of your favorite features within When I Work. Communicating with the team is important, and we are delighted to hear that our TeamTxt feature was useful to you as well! It's awesome to know that you have had a great experience using When I Work overall, and we are so glad that you are with us! Thank you again for sharing your feedback! Warmly, Shab Lauren H. Practice Manager Veterinary Used the software for: 2+ years ### "When I Work" August 7, 2025 5.0 It is a fantastic, easy-to-use format that we have in our hospital - the staff loves it. My doctors love it. We would suggest it to any small business looking to simplify the scheduling process. Pros Value for the money, the customer support, the ease of use, the user interface, the features to track absences and days off requested, reporting, employee management and just a nice format for setting up schedules Cons I do not have any cons for When I Work. We have used it for the past 4 years, and we are very happy. Review Source Response from When I Work August 8, 2025 Hi Lauren, Shab here from When I Work. Thank you so much for your wonderful review of When I Work! It's so awesome to hear that you are loving features such as tracking absences and time off, and that our customer support team is loved by you as well! Thank you so much for being our valued customer for 4 years now! We absolutely love having you here! Warmly, Shab Tomoya K. Customer Service Representative. Apparel & Fashion Used the software for: Less than 6 months ### "Easy to use and understand!" January 9, 2026 5.0 My overall experience with when i work was positive. It allowed me to see my work schedule with ease. Pros When i work was easy to use. It allowed me to even track my time so i was early for work. It allowed me to see how much time down to the minute i had left before my work shift. Cons There was nothing which i did not like about the app. It was easy to use. It gave a lot of information, including whom i was working with on any particular day. Review Source Response from When I Work January 12, 2026 Hi Tomoya, Shab here from When I Work. Thank you kindly for your feedback and experience! We love to see that you enjoyed tracking time with us and that you had a positive experience! Thank you for being with us :) Warmly, Shab ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 2+ years ### "Great for a quick and easy timesheet tracking" June 25, 2025 4.0 Overall I've been happy with When I Work and the functionality of it. With the plan that we have there are some limitations but it gets the job done. Pros I like how quickly you can edit information in the platform and quickly pull timesheet data. I also like the ability to quickly approve or deny time off. Cons I wish the reports were able to go farther back in time to review historical data. If I don't save the data somewhere I can't go back and review at a later time. Review Source Response from When I Work June 26, 2025 Hi Zach, Thank you so much for sharing your experience with When I Work! We’re thrilled to hear that you find it easy to edit information, review timesheets, and manage time off quickly. It's great to know those features are helping your day run more smoothly. We also appreciate your honest feedback about the reporting limitations. You're absolutely right, access to historical data can be incredibly valuable, and we understand how frustrating it can be if it's not readily available when you need it. I’d love to pass this along to our product team as feedback. Enhancements to reporting and historical visibility are something we’re always exploring. We’re glad to hear the platform has been meeting your needs overall, and we truly value having you with us. If you ever have questions about plan options or would like help finding workarounds, we’re always here to help. Thanks again for your thoughtful review! Warm regards, Dawn VR Verified Reviewer PS Consumer Services Used the software for: 1-2 years ### "A very good tool " July 28, 2025 5.0 It was a very good experience, it is very easy to use and never experienced any inconvenience with this tool. Pros We used this tool to organize all the assignments we had to complete at work. It helped us identify which tasks needed to be done or prioritized, and we could easily see any changes or updates to our schedules just by refreshing the page. It was also really useful for checking coworkers’ availability and seeing if they were off or on holiday. Cons There’s nothing I dislike since I was an user for the application. It worked perfectly and never had any issue. Switched from [Playvox](https://www.capterra.com/p/164542/playvox/) They decided to switch because it required too much time to create and organize all the assignments for each agent. Playvox is helping administrators save a lot more time. Review Source Response from When I Work August 2, 2025 Hey There! It’s great to know the app is working well for you — thanks for taking the time to share! MY Melyssa Y. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great for employees and for employers!" February 26, 2026 5.0 I loved it! Great for being on the side of an employee and great for being on the side of management Pros Easy scheduling options and time off requests and ability to make a work day as a specific task. I like how I could copy and paste shifts to make it quicker and it let me know when people weren’t available when I was scheduling Cons How many times it would ask if I liked it. Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over Review Source Response from When I Work March 3, 2026 Hi Melyssa, Marcy here from When I Work. Thank you so much for your feedback! We are thrilled to hear that Scheduling Shortcuts are making creating Shifts for Users more efficient. Thanks again! Warmly, Marcy NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Great scheduling tool" January 4, 2026 4.0 Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed Review Source Response from When I Work January 7, 2026 Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab SM Soren M. Coach Entertainment Used the software for: 6-12 months ### "Wasnt fit for the job I needed" December 26, 2025 3.0 Overall my experience with the application was fair, but I would not recommend the application to other customers Pros When I works mobile app graphical user interface is user friendly, with easy log-in access and to view how much I was getting paid each period. Cons There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. Review Source Response from When I Work January 5, 2026 Hi Soren, Jake here with the When I Work team. Thank you so much for taking the time to write us a review! It is great to hear that you find the interface of When I Work easy to use. Our goal is to make scheduling easier, and it is nice to see that this is your experience. We are sorry to hear that you have had trouble with When I Work accessing your location. This may be needed for clocking in and out if these settings are in place by your team. If you have any troubles with location services and the When I Work app, feel free to let our Care Team know here: https://help.wheniwork.com/submit-a-ticket/ Again, thank you so much for the review, Soren! If you do have questions, we look forward to helping. Best, Jake JR Jonathan R. IT Admin Hospital & Health Care Used the software for: 6-12 months ### "Great Value and Simple Setup (for simple schedule flows)" February 25, 2026 4.0 Overall, I would highly recommend if you have a simple scheduling workflow - once you get more complex or need a Scheduling + something else, then its not going to be a complete solution. Pros Great value for the cost - as a basic solution to the scheduling headaches, the automated communications and Rules Based scheduler are a great value! Time Tracking and appointments works very well too. Very easy to use and setup. Customer support is very quick to respond. Cons Its very WYSIWYG. No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows. Review Source Response from When I Work February 26, 2026 Hi Jonathan, Shab here from When I Work. Thank you so much for your review! It's awesome to see that you are seeing the value in the product and ease of using it! Thank you again for being with us. Warmly, Shab ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.