# When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 24th, 2026 # Reviews of When I Work Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Stenie O Owner CEOFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well.“ March 9, 2026 MA Matt A Ops ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues.“ April 29, 2026 Jessica S AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes scheduling simple, keeps the team connected, and the mobile app adds great flexibility. While there’s minor room for improvement in notifications and reporting, it’s a reliable tool that truly streamlines workforce management.“ April 8, 2026 JR Jonathan R IT AdminHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows.“ February 25, 2026 RM Rose M General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts“ February 27, 2026 MY Melyssa Y ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over“ February 26, 2026 MrElonElon u ComplianceFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency.“ April 18, 2026 AG Adem Can G Operations ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “System is not quick enough to get bookings, there are many duplication issues, views are not clear enough it does not make sense to not have the option to change what i wanna see on the schedule screen“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MrElonElon U. Compliance Financial Services Used the software for: 6-12 months ### "Very efficient for scheduling in standard environment" April 18, 2026 4.0 Pros What I liked most about is how much time it saves on scheduling and coordination. In practice, instead of managing shifts through Excel or emails, everything is centralized: schedules, availability, and communication. For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency. Cons What I liked least about is that it can feel limited when you need more advanced features or deeper customization. For example, reporting and integrations are not as developed as in more complex systems, which can be a constraint in structured environments. Also, notifications can sometimes become overwhelming or missed depending on usage. Review Source Response from When I Work April 21, 2026 Hello, We are pleased to hear that you’ve had a positive experience with When I Work, and that our time tracking features have been particularly helpful for you and your team. We appreciate your feedback and are always looking for ways to better serve teams like yours. If you have any additional comments or specific questions, please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We’re here to assist you! MM Morgan M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great for varied availability employees" April 23, 2026 5.0 I use it to schedule two businesses, mostly part time staff on a weekly basis and I also use it for our timesheet for payroll. Pros Ease of getting a weekly schedule out to 20-50 part time employees on a regular basis. I like that it has a time clock option which I didn't use at the last business I was at that used this system. It was a savior when my business changed point of sale platforms that no longer had a timesheet option. Cons Some setting restricting when staff can change their availability, and RO. How notifications or "confirm shift" can be overlooked by staff. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) because a spreadsheet is an awful way to send out a schedule to dozens of people Review Source Response from When I Work April 28, 2026 Hi Morgan, Thank you so much for leaving this detailed review. We are thrilled to hear that you are having a great experience setting up weekly Schedules for your team. Have a wonderful day! KL Kristen L. Office Admin Hospital & Health Care Used the software for: 1-2 years ### "When I Work Review" April 24, 2026 4.0 It has been good. Getting to know all of the options and videos and help have been very useful to learn more. Pros Being able to see the location of employees when they clock in and out. Helpful tips are good but could be more narrow options. Cons Sometimes to hard to find information. Setting schedules sometimes could be more user friendly. Could be more user friendly when using a phone. Review Source Response from When I Work April 28, 2026 Hi there, Thank you for taking the time to leave this review. We are happy to hear that When I Work has helped with tracking Employee Locations. Have a wonderful day! SM Soren M. Coach Entertainment Used the software for: 6-12 months ### "Wasnt fit for the job I needed" December 26, 2025 3.0 Overall my experience with the application was fair, but I would not recommend the application to other customers Pros When I works mobile app graphical user interface is user friendly, with easy log-in access and to view how much I was getting paid each period. Cons There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. Review Source Response from When I Work January 5, 2026 Hi Soren, Jake here with the When I Work team. Thank you so much for taking the time to write us a review! It is great to hear that you find the interface of When I Work easy to use. Our goal is to make scheduling easier, and it is nice to see that this is your experience. We are sorry to hear that you have had trouble with When I Work accessing your location. This may be needed for clocking in and out if these settings are in place by your team. If you have any troubles with location services and the When I Work app, feel free to let our Care Team know here: https://help.wheniwork.com/submit-a-ticket/ Again, thank you so much for the review, Soren! If you do have questions, we look forward to helping. Best, Jake ES Ed S. Practice Manager Veterinary Used the software for: Less than 6 months ### "When I Work at Animal Care Center" March 16, 2026 4.0 We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing When I Work I chose over the alternatives because of Flexibility, reporting and price. They also offered a free trial period Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) reporting was complicated and correcting punches was difficult Review Source Response from When I Work March 17, 2026 Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team CF Candy F. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Best timeclock and payroll system out there" October 29, 2025 5.0 Love it! We all grasped it fairly quickly as it is super easy to use. The cost fits right into anyone budget. Our staff can utilize it from anywhere! Pros is so easy to use. Doing payroll and agents asking for time off is incredibly easy! Managing our agents and their absences is a breeze! Its user friendly and every can easily access it from their desk top or their phones! Cons Nothing! Truly the easiest and fastest time clock system there is! No messy reports and no long wait times for time off approvals Switched from [VCC Live](https://www.capterra.com/p/167993/VCC-Live/) not what we were looking for on a daily platform Review Source Response from When I Work November 4, 2025 Hi Candy, Shab here from When I Work. Thank you for writing us a wonderful review! We are thrilled to see that your team learned the product quickly and that you have enjoyed our many features! We are so honored to have you with us! Thank you again for writing to us about your experience! Warmly, Shab RM Rose M. General Manager Food & Beverages Used the software for: 6-12 months ### "When I work is the best" February 27, 2026 5.0 Works great I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts Pros The app works great I like it because I can do my crew schedule anytime from home that way I don't have to go al the way to my store Cons Only this is like to leave nots in individual crew members schedule in stead of at the bottom this would b a great help Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) No longer using SQuare change to new pos system Review Source Response from When I Work March 3, 2026 Hi Rose, Marcy here from When I Work. Thank you so much for your feedback! We are happy to hear that When I Work is making it easier for your crew to receive and view their Schedules. Thanks again! Warmly, Marcy TD Terry D. Sr. HRD Publishing Used the software for: 1-2 years ### "Next Gen Work App - When I Work" September 9, 2025 5.0 Overall experience with the App/platform would be a solid 5 stars based on the customer experience and ease of use of the end user, as well as the admin. Pros Ease of use and setup of the program and app for employees is minimal. We have had great customer support from the start of the RFP process. Cons The tool/app is easy to use and offers many features for a mid-size company looking to create a space for the next gen. The con would be the chat feature that everyone in the group can read, vs individual text messaging. Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) Stop supporting the platform that we used it for Review Source Response from When I Work September 10, 2025 Hello Terry, Thank you so much for taking the time to share such thoughtful feedback—we’re thrilled to hear that When I Work has been easy to set up and use, and that our support team has helpful. It’s wonderful to know the platform has been a solid fit all-around. We also appreciate your comments about the chat feature. Insights like this are invaluable as we continue improving the app to meet the needs of teams like yours. We’re grateful for your 5-star rating and for choosing When I Work. It’s an honor to support your team, and we look forward to continuing to make your workday simpler. Warm regards, The When I Work Team JT Jude T. Account Manger Alternative Medicine Used the software for: 1-2 years ### "Best Work App!" October 29, 2025 5.0 My experience was very pleasant! I utilize for my job to this day and absolutely love it! Pros How organized and easy the interface of the app is to use! There’s many functions that allow me to stay organized for work, especially my shifts! Cons Personalization of color choices for the aesthetic of the app itself would be a nice touch! Other than that I really don’t have anything negative to say about . Switched from [WurkNow](https://www.capterra.com/p/252424/WurkNow/) Better experience and better pricing was available to utilize ! Review Source Response from When I Work October 31, 2025 Thanks for the detailed review! It’s wonderful to see that color choices are helping you! VR Verified Reviewer Practice Manager Veterinary Used the software for: I used a free trial ### "When I work just didn't work for u." November 3, 2025 3.0 Pros The one thing that I did like about it was how easy it was to actually access the software. Once you are in your in that software. Cons The one things I liked the least was how jumbled the actual schedule looked once I put all people and shifts in there. Switched from [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) The price of the other became to be more than we could do. Review Source Response from When I Work November 4, 2025 Hi there, Shab here from When I Work. Thank you so much for writing us a review and giving us a try! We love to hear feedback and suggestions from our customers, as it helps us improve our product. We really appreciate you taking the time to try us out and provide us with your suggestions! Have a wonderful week! Warmly, Shab TL TERRA L. Quality Control Specialist Child Day Care Services Used the software for: 2+ years ### "Reliable and User Friendly Scheduling Tool" January 10, 2026 4.0 Overall, my experience with was positive. We used it for several years and found it dependable and easy to navigate. I have also used When I Work at another job from the employee side, where it was used for clocking in and tracking time. At my most recent workplace, it was used mainly for schedules. The flexibility, affordability, and ease of use made it a good fit for our needs. Pros was very user friendly and reliable. We mainly used it for scheduling and the chat feature. The chat option was convenient because staff could message with questions about their schedules or notify management if they needed to call off. The pricing was reasonable, which is why we continued using it for about four years. It consistently did what it was supposed to do without any issues. Cons We did not fully utilize all of the features available. At this job, we primarily used it for scheduling and communication, so other tools were not used. This was more about our usage than a limitation of the platform itself. Review Source Response from When I Work March 12, 2026 Hi Terra, Dawn here from When I Work. First and foremost, thank you so much for taking time out of your day to write such a detailed, thoughtful review. We truly appreciate you doing this! We love hearing how user friendly, reliable, and convenient our WorkChat feature was for you and your team. One of our main goals is to ensure you and your team can use the app to communicate successfully as well as being able to create or view schedules. We are truly humbled by your sentiment. 😊 Thank you again for utilizing When I Work and for leaving such incredible, detailed feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! Warmly, Dawn AL Angelina L. Staffing Manager Staffing and Recruiting Used the software for: 2+ years ### "When I Work is Awesome!" April 23, 2026 5.0 I love . I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. Review Source Response from When I Work April 28, 2026 Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! NC Natalie C. Night Nanny Provider Hospital & Health Care Used the software for: 2+ years ### "When I Work: Maximize your shifts! " April 8, 2026 4.0 I am a "night nanny" that helps new families with their newborn. I take the night shift so they can sleep. I appreciate being able to track my hours and make sure I don't have any conflicts in my schedule. It also makes it easy to get paid by the Nanny Organization I work for. Pros As a user, I like how easy it is to see my schedule, track my hours and make sure I am getting paid correctly for each shift. Cons Occasionally, the app freezes and I have to restart. Sometimes, it isn't the best about sending notifications for changes in a shift or a switch in times needed. Review Source Response from When I Work April 13, 2026 Hi Natalie, Shab here from When I Work. Thank you so much for your wonderful review! It's great to see that you are enjoying the many features of When I Work. Regarding the app freezing and notifications, the Customer Care team would love to assist you further if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Warmly, Shab KB Krissy B. CVT Supervisor Veterinary Used the software for: Less than 6 months ### "Loving Ezyvet" February 25, 2026 4.0 Great. Our office manager/practice manager did a great job with training and getting the main templates ready before going LIVE. Pros Being able to work on separate areas of the medical note from the DVM. I love being able to add multiple medications on one template vs having to do each one separate Cons That there is an extra charge to place a card on the account for extra security. Being able to check the time of appt. I want to be able to hover offer over the block and have it say the time so I don't have to click it. Review Source Response from When I Work February 26, 2026 Hi Krissy, Shab here from When I Work. Thank you for your review! We love that you are enjoying When I Work, and appreciate your feedback on things that could be better! Thank you again for being with us! Warmly, Shab JL JoAnna L. Executive Director Sports Used the software for: Less than 6 months ### "Fantastic scheduling and time-tracking tool for single and multiple location workplaces." April 23, 2026 5.0 Awesome! This is a fantastic and affordable scheduling and time-tracking tool for single and multiple location workplaces. Pros is a great tool for schedule creation and hour tracking. It also has a feature that allows staff who are working at off-site locations to clock in and out based on where they are physically located -- so a team member has to be at a certain location to report that they are starting work. It's also great for team members to be able to see their schedule in advance, and keeps a record of when they worked at their fingertips. Also, the pricing is AMAZING. You pay by the month based on the number of staff. It's super flexible up and down. Cons I do wish there were a way to tag some classes of employees as "must clock in/out" and others can be excused. Review Source Response from When I Work April 28, 2026 Hi JoAnna, Thank you so much for this high praise and for taking the time to leave us this review. We strive to make When I Work a great experience for all users, so it is fantastic to hear that these features are making scheduling and tracking Timesheets easier for your organization. We are always looking for ways to improve, so I especially appreciate the feedback on how being able to set some Users as exempt or unnecessary for clocking in would be helpful. Have a wonderful day! Tomoya K. Customer Service Representative. Apparel & Fashion Used the software for: Less than 6 months ### "Easy to use and understand!" January 9, 2026 5.0 My overall experience with was positive. It allowed me to see my work schedule with ease. Pros was easy to use. It allowed me to even track my time so i was early for work. It allowed me to see how much time down to the minute i had left before my work shift. Cons There was nothing which i did not like about the app. It was easy to use. It gave a lot of information, including whom i was working with on any particular day. Review Source Response from When I Work January 12, 2026 Hi Tomoya, Shab here from When I Work. Thank you kindly for your feedback and experience! We love to see that you enjoyed tracking time with us and that you had a positive experience! Thank you for being with us :) Warmly, Shab AR Amy R. Accounts Coordinator Food & Beverages Used the software for: 6-12 months ### "Student staff time challenge" April 23, 2026 4.0 We do really like this system and it is steps above what we were using in the past. I feel that this has been a time saver that allows our management staff to be on the floor instead of tied to the office. Pros This has been a game changer when we schedule our 145 students staff. It is easy to change and drop shifts as well as follow absences. Cons It has some features we don't use that cause some confusion. We deal with a lot of international student staff that take a little more time learning to navigate the system. Review Source Response from When I Work April 28, 2026 Hello Amy, Thank you so much for taking the time to leave this review. It is fantastic to hear that When I Work has made Scheduling easier for a large team. I also want to thank you for letting us know that hiding some of the features you do not use would help reduce confusion for you team. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 2+ years ### "Great for a quick and easy timesheet tracking" June 25, 2025 4.0 Overall I've been happy with and the functionality of it. With the plan that we have there are some limitations but it gets the job done. Pros I like how quickly you can edit information in the platform and quickly pull timesheet data. I also like the ability to quickly approve or deny time off. Cons I wish the reports were able to go farther back in time to review historical data. If I don't save the data somewhere I can't go back and review at a later time. Review Source Response from When I Work June 26, 2025 Hi Zach, Thank you so much for sharing your experience with When I Work! We’re thrilled to hear that you find it easy to edit information, review timesheets, and manage time off quickly. It's great to know those features are helping your day run more smoothly. We also appreciate your honest feedback about the reporting limitations. You're absolutely right, access to historical data can be incredibly valuable, and we understand how frustrating it can be if it's not readily available when you need it. I’d love to pass this along to our product team as feedback. Enhancements to reporting and historical visibility are something we’re always exploring. We’re glad to hear the platform has been meeting your needs overall, and we truly value having you with us. If you ever have questions about plan options or would like help finding workarounds, we’re always here to help. Thanks again for your thoughtful review! Warm regards, Dawn JR Jonathan R. IT Admin Hospital & Health Care Used the software for: 6-12 months ### "Great Value and Simple Setup (for simple schedule flows)" February 25, 2026 4.0 Overall, I would highly recommend if you have a simple scheduling workflow - once you get more complex or need a Scheduling + something else, then its not going to be a complete solution. Pros Great value for the cost - as a basic solution to the scheduling headaches, the automated communications and Rules Based scheduler are a great value! Time Tracking and appointments works very well too. Very easy to use and setup. Customer support is very quick to respond. Cons Its very WYSIWYG. No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows. Review Source Response from When I Work February 26, 2026 Hi Jonathan, Shab here from When I Work. Thank you so much for your review! It's awesome to see that you are seeing the value in the product and ease of using it! Thank you again for being with us. Warmly, Shab VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "Effortless Scheduling and Seamless Team Communication" April 8, 2026 5.0 My experience with has been very positive. It makes scheduling simple, keeps the team connected, and the mobile app adds great flexibility. While there’s minor room for improvement in notifications and reporting, it’s a reliable tool that truly streamlines workforce management. Pros I really liked how intuitive and user-friendly is. Scheduling is fast and effortless, and it makes team communication seamless. The mobile app is especially handy for managing shifts on the go. Cons Notifications sometimes lag, reporting is limited, and the mobile app can be a bit slow occasionally. Review Source Response from When I Work April 10, 2026 Hi there, We’re glad to hear that you’ve had a positive experience with When I Work and that our time tracking features have been especially helpful for you and your team. If you have any additional feedback or specific questions, please don’t hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We’re here to help! Paige F. Production team breakout team Printing Used the software for: 6-12 months ### "Making life easier " March 15, 2025 5.0 Overall the good out weighed the bad exponentially Pros Ease of the app. Makes your work schedule a no brainer. You can do so much more than just see when you work like messaging co-workers, projected and total hours, exact amount of your pay check and the projected year, request time off or more time, it's like having your boss in your pocket at all times. Cons My company relied solely on the app. So if you had an issue all you could do is message your supervisor and coming from a background of human contact it made me feel uneasy never being able to actually talk to someone and left wondering if they got the message Review Source MN Matthew N. Assistant Director Education Management Used the software for: 6-12 months ### "Learning Center Uses WIW" October 29, 2025 5.0 It’s been nice seeing our team collaborate and swap shifts without needing us in the middle and it’s assisted with ensuring proper hours for payroll Pros It’s easy to see and identify who is scheduled and when as well as tracking hours and managing employees. Cons The limited version only has a limited number of active users allowed. Also, it’s hard to see changes to schedules even when an accident is made. Review Source Response from When I Work November 3, 2025 Hi Matthew, Thanks for leaving us a review! It is excellent to hear that When I Work has helped make shift coverage more efficient for your team. I understand that being able to correct mistakes on a schedule is important. You can view the shift history on each shift by selecting "edit," providing greater visibility for when and by whom changes were made. Thanks again for the review, and don't hesitate to reach out to our Care Team with any questions by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Best, Jake When I Work Care Team JB Josh B. Program Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "WhenIWork Has Changed Our Program" October 29, 2025 4.0 Overall a very positive experience. Staff that helped us launch were very helpful. Most beneficial thing for me was getting my hands on it and trying it out for myself and then communicating with staff on how to use it. Easy to pick up once you spend some time in it. Pros Puts all staff in one place, ease of scheduling, very powerful tool. Love that I can interact with staff and provide information both through desktop and app Cons It's a little bit of a steep learning curve but I would expect that with any software. One thing I'd like to see was the ability to view two specific schedules together instead of just one at a time or one with all other shifts as well. Also looking for ability to remove some schedules from my view. Review Source Response from When I Work November 4, 2025 Hi Josh, Shab here from When I Work. Thank you so much for taking the time to write us a review! It's awesome to see that you were able to find the value in the When I Work product and that it has been helpful to your team! Thank you for choosing us and taking the time to review our product. Warmly, Shab LC Lexie C. Office Manager Recreational Facilities and Services Used the software for: 2+ years ### "Office Manager" October 29, 2025 5.0 I have been using for over 8 years. I introduced it as my current job, so I'm very familiar with being a user as well as being the admin. Pros How easy it is to schedule my staff and complete weekly payroll. It's also helpful that integrates with ADP, which cuts running payroll down by more than half the time, making it well worth the price! Cons I would like the opportunity to duplicate a shift or create a shift template based on a shift already posted. Review Source Response from When I Work October 31, 2025 Thank you very much for your feedback and high praise! CJ Chelsea J. Manager Food & Beverages Used the software for: 6-12 months ### "Great for team communication" October 18, 2025 5.0 Pros What I liked most about using was the ability to communicate with all other team members about schedule related issues i.e: the ability to release and exchange shifts. Cons There was not anything that I liked least during my time utilizing . The software does everything it claims to do. Review Source Response from When I Work October 28, 2025 Hi Chelsea, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share your amazingly thoughtful review! I’m so glad to hear that you enjoyed the ability to communicate with your team and easily manage shift changes. It’s wonderful to know that the app met your expectations and supported your scheduling needs. We truly appreciate you sharing your positive experience with us, and I’ll be sure to pass your kind words along to our team. Warmly, Dawn ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.