# Page 20 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 20 - Reviews of When I Work

## Showing most helpful reviews

Showing 476-500 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
User  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Misleading pricing and inconsistent cancellation policy "

April 14, 2020

3.0

It's just okay nothing too exciting about it. I didn't research much in the beginning but there are many compatible services out there. Many people recommended me Homebase. It seems that many big and small companies use this system.

Pros

\- It is easy to navigate and use. - Scheduling is easy.

Cons

\- You have to pay for unused users portion- e.g you have only 5 users but you still have to pay for 10 users. It is misleading that they list a price per user. It says $3 per user/month, you still have to pay $30 instead of $15 for only 5 users that you need. - This app freezes a lot when trying to clock in and out. - Always glitches when they upgrade, they need to test more through before releasing it. - They made it easy to cancel a monthly subscription but they won't let you out of an annual subscription. So think twice before signing up for an annual subscription. - Support only for limited hours. When I process a payroll, I wish I could talk to a person to help me right away.

Review Source

Response from When I Work

May 1, 2020

Hi there, Thank you for taking a moment to leave us a review regarding our pricing structure and mobile app. I'm sorry to hear that When I Work did not suit the needs of your business, but we value feedback like this so that we can improve in the future. As always, please don't hesitate to reach out to our customer care team if you have any questions or concerns at https://help.wheniwork.com/submit-a-ticket/. All the best, Anna

CO

Carlos O.  
Expert  
Consumer Services  
Used the software for: 2+ years

### "Great time tracking tool"

November 1, 2022

5.0

I've used it for team planning, time tracking among others.

Pros

I love how easy and complete is this tool in order to track my team's planning.

Cons

I didn't find any improvement points about this tool.

Review Source

Response from When I Work

November 3, 2022

Hi Carlos! Thanks so much for leaving a review! We appreciate your feedback!

AM

Amber M.  
Finance Coordinator  
Environmental Services  
Used the software for: 1-2 years

### "Absolutely love it!"

October 16, 2023

5.0

Pros

It is so easy to use - to schedule, to request time off, see others' schedules, etc.

Cons

There legitimately isn't anything we don't like!

Review Source

Response from When I Work

October 17, 2023

Hello, Amber! We appreciate your reaching out and showing your support!

VR

Verified Reviewer  
Experience Team Commander  
Internet  
Used the software for: 1-2 years

### "Functionality - "When IT Works""

September 17, 2018

4.0

Pros

It makes clock in/outs easy to view, scheduling is relatively easy, and some cool exporting features.

Cons

I have used the clock in/out feature for close to 2 years. It has failed several times for several team members. I have gotten used to just refreshing the page 5-6 times just to ensure it accepted.

Review Source

Response from When I Work

September 27, 2018

Hello! Marie here with the Customer Care team. Thanks for taking the time to review our app. We are glad to hear your are enjoying the app features. Sorry to hear of the trouble with clocking in/out. Please reach out to us at support@wheniwork.com so our Care team can take a closer look. Cheers, Marie

KD

Krzysztof D.  
Specialist  
Accounting  
Used the software for: Less than 6 months

### "User-friendly "

April 20, 2023

4.0

Overall, When I Work appears to be a comprehensive and user-friendly software that can help businesses manage their employee scheduling and time-tracking needs efficiently and effectively.

Pros

When I Work is its user-friendly interface, which makes it easy for managers and employees to create and manage schedules, track time and attendance, and communicate with each other.

Cons

While When I Work does offer some basic reporting capabilities.

Review Source

Response from When I Work

April 24, 2023

Hi Krzysztof, We appreciate your nice feedback! It's great hearing from you that When I Work is helping to make your teams' and your work lives easier!

AB

April B.  
Owner  
Veterinary  
Used the software for: 2+ years

### "A service that has grown with our team"

February 15, 2019

5.0

This has made managing our small business employees very easy! Our staff loves clocking in and out on their phones and the work chat features help us stay communicating.

Pros

This software keeps changing and updating. They offer so many useful features from time cards, schedule management, and even hiring help. The support is SUPER FAST when you need to ask a question just open up a quick chat and someone is right there to help. We LOVE this software!

Cons

Sometimes when new updates happen we find that we really liked the previous version because it was a better fit for our needs - I wish there was a way to opt in or opt out of certain feature changes.

Review Source

Response from When I Work

March 6, 2019

Hi April - Thank you so much for taking the time to share your feedback and provide us with 5 stars! We're so happy to hear that you've enjoyed our features and our support has been helpful! Our goal with the changes is to help make your job easier. If you have some specific questions about some of the changes we've made or new features we've launched, please reach out to us at support@wheniwork.com so we can work with you. Kindly, Adrianne

VR

Verified Reviewer  
Sales and Marketing Director  
Hospitality  
Used the software for: 6-12 months

### "A Good Software Tool"

December 18, 2018

4.0

This app allows our business to run and is an important piece of our administrative efforts. We use this app to communicate directly with our staff (through the messaging features) and it helps our leadership team create a culture of accountability when it comes to requesting time off, keeping track of hours, etc.

Pros

I like that I am able to add all of my team mates into the software. I also like the functionality of the Request Time Off feature. This feature works well and helps our team stay accountable when it comes to their schedules.

Cons

The user interface is lacking. Both the desktop app and the mobile app are glitchy, not very intuitive and seem to be lacking in fuctionality. I do not like the schedule view and find it hard to get information at a quick glance.

Review Source

Response from When I Work

March 6, 2019

Hello! We appreciate you taking the time to share your feedback and provide a review. We are always striving to make changes that will help managing hourly employees become easier and I your details on what you like or don't like are helpful for us to understand what changes we can make moving forward. If you have any questions, please don't hesitate to reach us at support@wheniwork.com so we can assist. Kindly, Adrianne

DC

Daniel C.  
Managing Partner  
Restaurants  
Used the software for: 6-12 months

### "Great Scheduling Software"

June 7, 2019

4.0

Discovered When I Work at the NRA Show in 2016. They were great and helped us launch the product in our restaurant. Walked us through the product. Offered some great promotional pricing that made it a no brainer to use the software. Employees and managers enjoyed the service, being able to see the schedules on their apps, pick up and offer shifts, request time off etc...

Pros

Easy to Use and Understand - both on the back end as an admin and for our employees It was fairly inexpensive and they offered some great promotions making it more enticing. Customer Support team always very helpful and attentive

Cons

No real cons, we eventually got away from this software, went back to scheduling on our own for a few months, and found another company that was an even better fit for us. Once we past the promotional pricing period it was just a little more than I wanted to pay for the service.

Review Source

Response from When I Work

June 13, 2019

Hi Daniel, Thank you for your awesome review! I'm happy to hear that When I Work was easy for you and your team to use and understand. We appreciated you as a customer and thank you for your feedback regarding pricing. Let us know if you ever have any questions or additional feedback: https://help.wheniwork.com/submit-a-ticket/. Cheers! -Megan

GC

Gabby C.  
Virtual Mail Assistant  
Government Administration  
Used the software for: 1-2 years

### "Great Resource for Employees to Clock In/Out"

April 6, 2022

5.0

I have never had any issues with When I Work. It has been a great resource at my job!

Pros

When I Work is a great resource for our team. It allows employees to easily clock in and out from their own devices. You can also update your availability and request time off through their app.

Cons

Some of the navigation in the mobile app can be tricky to remember, but once you get used to it, the app is user friendly.

Review Source

Response from When I Work

April 7, 2022

Hi Gabby, Thanks for sharing this feedback with us! We're glad to know that you're enjoying the app and finding it user-friendly. It's great to hear that you've had a positive experience with When I Work and allowing employees to clock in via their mobile devices. Please let us know if there is anything we can assist with. Best, Chelo

VR

Verified Reviewer  
Social Media Coordinator  
Retail  
Used the software for: 1-2 years

### "When I Work makes scheduling a breeze"

January 9, 2019

5.0

Pros

We love When I work -- it helped us with scheduling out our landscape crews. Not only does it help with your monthly employee schedule, it also tracked attendance and helped us improve communication between us and our crews.

Cons

Nothing -- we have since removed our landscape program and really have no need for this software.

Review Source

Response from When I Work

March 6, 2019

Amanda here from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us and I'm glad to hear you are enjoyed using the app! Please feel free to reach out at support@wheniwork.com if we can help with anything else. Best, Amanda

CH

Cynthia H.  
Hostess  
Restaurants  
Used the software for: 1-2 years

### "When I Work, Works!"

February 2, 2021

4.0

For what our restaurant needs, which is to get schedules out in a timely manner, track schedule changes and drops or switches, it works just fine.

Pros

When I Work is easy to access and navigate and the extra features allow to you communicate with your group easily enough. It's fairly efficient and easy to use from a User standpoint. Has an app feature, plus you can access from your computer, so I like that flexibility.

Cons

Sometimes the cell app glitches and you can't access the program at all and it takes awhile for the program to realign itself. Could be based on cell access, but this happens quite frequently.

Review Source

Response from When I Work

February 4, 2021

Hi Cynthia - Thanks so much for taking some time to provide a review! It's awesome to hear that our features help your team work better together, and that having access to all the features you need has been so useful! If you're running into a consistent issue with the app, we're here to help! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again for the review! Adrianne

Cameron M.  
President  
  
Used the software for: 1-2 years

### "I love WhenIwork. We use this to track our dispensary shifts and it makes scheduling a breeze. "

October 13, 2017

4.0

Great for managers looking at the schedule, great for employees having a mobile schedule and for producing our payroll data.

Pros

The user interface is easy to use, everything we need to track has it's place. The software is extremely customization to whatever business situation it is used for. The color coded shift blocks are great and I also love the usefulness and functionality of the mobile app.

Cons

The main issue is getting people to use the app properly. This is more of a training issue and making society stop using sticky notes and paper. We do have a lot of need for tracking missed check-ins, but this is also an employee issue. ")

Review Source

Response from When I Work

October 16, 2017

Hey Cameron! Thanks for leaving us a review! I am happy to hear that When I Work has been making scheduling a breeze for you! We do have a bunch of really helpful employee training articles, if that would be beneficial for you to share with your group. They can be found within our Help Center: https://help.wheniwork.com/. Have a great day!

ET

Elexciss T.  
Customer Happiness Manager  
Cosmetics  
Used the software for: 1-2 years

### "Great and Easy to Use"

August 25, 2020

4.0

Overall, it's great. Since we have a rotating weekend and work from home schedule, everyone is able to see very clearly/quickly/easily where everyone is, who is in on what day. We didn't have any tools we were using prior to this, so the fact that we haven't changed it is a testament to it's ease of use.

Pros

It's great to be able to see my department schedule in one place. The ease of adding and removing shifts, the ability to preview or schedule ahead of time before publishing is also incredibly useful as we move into the holiday seasons.

Cons

Since this is shared across multiple retail stores and in-office teams, it found it odd that I couldn't just focus on one department. I don't need visibility to other teams, other staff. I occasionally would get an email about someone's vacation request that had nothing to do with my team.

Review Source

Response from When I Work

August 27, 2020

Hi Elexciss, Thank you for taking a moment to leave a review. I can understand how being able to view other teams' schedules may not be useful. The Supervisor role is limited to viewing only schedule(s) that they are assigned to and may be helpful access level for your profile. Here is a guide that outlines each access level in greater detail and how to change an access level if you'd like to take a look: https://help.wheniwork.com/articles/user-access-privileges-computer/ Thanks again for the review! Please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ if you have any questions. Best, Anna

TK

Tracy K.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Excellent scheduling app!"

April 20, 2021

5.0

Overall, I would highly recommend this app. For management, it is a lifesaver.

Pros

I'm so glad I found When I Work! It is easy to learn and use. There are so many extra options you can choose from.

Cons

The only issue we tend to have is with the workchat feature. It is an essential part of the app that we utilize often, but it glitches more than we'd like.

Review Source

Response from When I Work

April 27, 2021

Hello Tracy, Thank you for your review of When I Work! We're glad to hear that you've found our software easy to learn and use. We can certainly assist with any issues you are seeing with WorkChat. Would you submit a ticket with us? https://help.wheniwork.com/submit-a-ticket/ All the best, Tim

Courtney F.  
Social Media and Photo Intern  
  
Used the software for: 6-12 months

### "I have used When I Work for multiple jobs as a way to clock in and general group communication. "

April 24, 2018

3.0

Being able to clock in, out, and communicate with workers with general ease. It is a more organized way of running a business and defeats the purpose of emails which can get annoying.

Pros

I like that there isn't a physical box or station I need to be at in order to clock in at my place of work. The group chat function is nice so it is easy to separate that from your regular messages app on your phone.

Cons

It is not the most user-friendly app. It almost looks outdated and it took me a while to get the hang of it although I am pretty tech savvy and use many apps.

Review Source

Response from When I Work

April 26, 2018

Hi there, Courtney! My name is Julia. I'm with the When I Work Customer Care Team. Thank you for taking the time to provide your valuable feedback. We are glad to hear that the mobility of the mobile time clock has been useful to you and your team and that WorkChat has helped improve your overall workplace communication. We value your feedback as a customer and have forwarded your comments on to our product team. They love receiving customer feedback and will surely appreciate this. If there is anything at all that we can help with, please don't hesitate to send us a note at support@wheniwork.com. Sincerely, Julia When I Work Team

VR

Verified Reviewer  
Director of Development and Partnerships  
  
Used the software for: 6-12 months

### "Reduced spend on hourly employees in first month"

January 11, 2018

5.0

Reduced time managing schedules, lower spend on hourly employees, more fun and easy to use for my team.

Pros

It's fun and easy for my employees to use. There are fewer missed shifts and we spend less time managing schedules than before.

Cons

I think you're approaching feature creep -- too much stuff packed into a tiny space. Please keep a close eye on the UX.

Review Source

Response from When I Work

January 20, 2018

Hello! Thank you for taking the time to review the When I Work Scheduling app. It's awesome to hear that the app reduced your spending all in the first month and that your employees find the app fun and easy to use. I appreciate what you are saying about UX design and have passed your comments about feature creep to our Product team Thanks for your business and taking the time to let us know your feedback. Sincerely, Cara - When I Work Team

NL

Noah L.  
Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Support staff is phenomenal! Very professional program."

October 27, 2017

5.0

When we first opened our business 2 years ago we were doing the schedule on a spreadsheet. It took hours. Now I can schedule 40 people in 5 locations in about an hour! Additionally it allows us to be more professional and accurate. I also love the new app update that when I open my app it brings me right to todays schedule as opposed to before when it brought me automatically to the start of my week.

Pros

The new update that allows me to open up my app and see todays shifts right away. Makes looking at my daily schedule so easy. I also like the ability to create holiday schedules and save them as templates.

Cons

Maybe Im just not sure how to do it but I would like to be able to click on a shift and change the persons name who the shift is assigned to. Currently it only allows me to change the location, hours, job title (I think).

Review Source

Response from When I Work

October 30, 2017

Hi Noah! Thank you for leaving such a great review! I am happy to hear that you are enjoying the updates that we have recently made to our app. That's so awesome that using When I Work has drastically cut down the time it takes you to build your schedule. Currently you would have to drag a shift to an employee's cell if you wanted to change who was working that shift. There is not a way within the shift details to do that. I hope you have a fantastic day!

JWL

Joseph Wendel L.  
Student  
Construction  
Used the software for: 6-12 months

### "Good app for part time employees "

October 30, 2022

5.0

Pros

I like its interface as i can easily accept the roster schedules that are assigned to me. I also like the option to send a leave request when I want to have a personal day off.

Cons

Maybe the details of each schedule in a day is not really shown. And sometimes its difficult to see who are applying for a leave.

Review Source

Response from When I Work

October 31, 2022

Hi Joseph, Ky here from the Customer Care team at When I Work. Thank you so much for your review! We're glad to hear that you can easily view your schedule and submit requests when you need time off. If you'd like you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to discuss the shift details you were hoping to see! Thank you for using When I Work, Joseph! Best, Ky

SR

Samantha R.  
Member Experience Supervisor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great program with lots of potential "

September 5, 2018

4.0

This app made scheduling very easy and efficient. No more wasting time trying to pull up everyone's schedules and comparing them, trying to find something that works. Everything was there with this app. It took the guess work out of this aspect of my job!

Pros

WIW has a great design and a lot of functionality. Some of my employees found it a little challenging to work with at first. but coming from a management perspective it was very useful. I liked being able to see in real time what my employees were requesting, and I REALLY like the chat feature where I can message everyone at once regarding a broad issue.

Cons

It was a little less user friendly at first than I expected, but nothing too bad and we got the hang of it fairly quickly.

Review Source

Response from When I Work

September 8, 2018

Hi Samantha, We are happy to hear that When I Work is working well for you and your team and that you love WorkChat! It sounds like you and your team have really gotten the hang of the app. We are here if you ever need any help or have any questions on using the app. Feel free to reach out to us at support@wheniwork.com. We also have a help center with articles and screenshots that can help with training your team: help.wheniwork.com. Thank you for your review! All the best, Megan

Tamika B.  
Senior Human Resources Rep  
Wholesale  
Used the software for: 1-2 years

### "An Awesome Tool!"

February 9, 2021

5.0

Our team of sales managers has found When I Work to be a great resource in keeping track of our sales reps' time as they cover most southeastern states. Also, it has a great messaging tool that helps our managers communicate with their team members better.

Pros

When I Work is an invaluable tool to any HR team as it provides great resources for scheduling employees, tracking time, and communicating with your teams.

Cons

When I Work has been an awesome resource for our sales management who has teams all across the south eastern region. As such, they have found this software to be beneficial in keeping abreast of vital data from their employees.

Review Source

Response from When I Work

February 11, 2021

Hi Tamika, Thanks so much for sharing some of your favorite features and how When I Work has helped out your sales team!

IC

Imelda C.  
Virtual Assistant  
  
Used the software for: 6-12 months

### "Working remotely for a Large Team made possible"

February 5, 2019

4.0

Pros

A team collaboration tool which can be installed to your Desktop and mobile devices. Its features allow you to collaborate within members of a team, a project, or a department through its real time work chat and send message. It is a also a timesheet where you can choose a preferred schedule, add your shift schedule for the week at the same time log your hours. Management can easily view the availability and logged hours of its employees. Real time notifications are available in order to view updates on tasks and deadlines. It resolves remote working difficulties no matter how many employees you have within a department. Right now, we are 48 in our sales team. It effectively delivers work related communication whether its public or private. You can easily find a member in the recipient field when sending private message.

Cons

Logged hours can just be added by a member. An employee can just add his or his own logged hours in timesheet. It should be backed up by a different or separate application to justify the hours if they are really valid or not.

Review Source

VR

Verified Reviewer  
Desk Receptionist  
Education Management  
Used the software for: 6-12 months

### "When I Work makes scheduling easy"

March 17, 2020

5.0

I am able to view my schedule, as well as make necessary adjustments.

Pros

When I Work makes scheduling extremely easy. I can submit my availability, schedule shifts, drop shifts, and pick up shifts with ease.

Cons

Sometimes the software copies temporary schedules and thinks they are a permanent shift, which is not the case.

Review Source

Response from When I Work

March 21, 2020

Hello! Thanks for taking the time to provide a review for us! We're so happy to hear that you've found features we offer, like Availability or Shift Swaps/Drops helpful for your team! If you have further feedback on how the Copy Previous Week, or Copying Shifts feature is working, we're happy to gather that! Feel free to submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for the great review! Kindly, Adrianne

AZ

Ali Z.  
Warehouse Management Systems  
Warehousing  
Used the software for: 6-12 months

### "Perfect for part time employees"

September 20, 2022

5.0

Pros

I have used this software within multiple businesses, mostly the food service industry. Employees who may or may not know each other outside of work have a tool for communication when needed.

Cons

There isn't anything that I dislike about this software, everything that is offered is helpful and useful.

Review Source

Response from When I Work

September 29, 2022

Hi Ali, thank you for taking the time to leave us a review. Your support is appreciated.

AC

Annie C.  
Owner Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Cafe Scheduling "

December 1, 2023

4.0

Overall it has been a good experience. It integrates with most systems we use.

Pros

Good interface and the ability to create a schedule easily and keep employee availability in one place.

Cons

Wish it had a feature to do bulk scheduling uploads.

Alternatives considered

[Square Shifts](https://www.capterra.com/p/276668/Square-Shifts/)

Review Source

Response from When I Work

December 5, 2023

Hey Annie, Kib here from the When I Work Customer Care Team. Thank you so much for your review. We're so glad that When I Work has allowed you to keep employee availability in one place. I appreciate you sharing feedback on how a bulk schedule would be helpful for you. If you have any further questions, don't hesitate to reach out and submit a ticket here:https://help.wheniwork.com/submit-a-ticket/. Take care!

MR

Melinda R.  
Education Manager  
Education Management  
Used the software for: 1-2 years

### "Tracking tool for staff"

November 18, 2020

4.0

Overall when I work was functional for scheduling my team but the cost and additional functions were not the best compared to other software.

Pros

The best part of the software was the ability to use the app to communicate with staff.

Cons

The ability to utilize a reporting function for all processes was not very easy to get the needed information.

Review Source

Response from When I Work

November 19, 2020

Hi Melinda - Thanks for taking a moment to share a review with us! I'm happy to hear features, like WorkChat were so helpful for your team! We have added some additional reports to When I Work and are continuing to investigate more options for reporting. If you have any specific examples of reports that would be helpful, we'd be happy to gather that from you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for the review! Kindly, Adrianne

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