# Page 21 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 21 - Reviews of When I Work

## Showing most helpful reviews

Showing 501-525 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Cynthia B.  
Aide  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Helping others"

March 6, 2024

5.0

Pros

Keeps me updated on everything I need to know on my schedule

Cons

There's nothing i don't like about it...

Review Source

Response from When I Work

March 7, 2024

Hi Cynthia, Shab here from When I Work. Thank you for your wonderful review of When I Work! We are happy to hear that the app is helping you stay updated. Have a wonderful day. Thank you. Warmly, Shab

SB

Scarlett B.  
Manager  
  
Used the software for: 1-2 years

### "Amazing and easy to use. Also the customer service you receive is 5 star service. "

April 23, 2018

5.0

Pros

I love how easy this software is to use for all of my employees and myself. It has taken scheduling to the next level and I can't imagine using anything else now!

Cons

Honestly, I have not found anything that I would really complain about. The only thing that would make it easier for my personal use is the preferred work time could be a little easier to see with all my employees. I would like a generalized option for them instead of a daily change.

Review Source

Response from When I Work

April 24, 2018

Hi there, Scarlett! My name is Julia, I'm from the When I Work Customer Care team. We wanted to thank you so much for the awesome review! It's great to hear that our program has made your scheduling a breeze and we truly appreciate your feedback. I've forwarded your feedback on the Preferred Hours feature on to our product team to review for further updates. We are always trying to enhance performance and I can absolutely understand how this would make scheduling a bit more efficient. Thank you again for taking the time out of your day to provide your feedback. We are so grateful to have awesome customers like you and we love serving you and your scheduling needs! Please don't hesitate to reach out at support@wheniwork.com if there's anything we can help with. Sincerely, Julia -When I Work Team

JW

Jim W.  
Owner/Operator  
Food & Beverages  
Used the software for: 2+ years

### "My managerial life is so much easier thanks to WhenIWork"

June 4, 2019

5.0

As a business that relies on high school labor, and some workers with legal issues, schedules are always in flux - practice this night, court date that day, etc. WhenIWork allows me to put the responsibility on my employees to fill in their needs as things come up - WITHOUT cluttering my already packed desk with notes and stickies that can easily be lost. I've been using WhenIWork for 7 years now - it's made my scheduling responsibilities so easy. And the format - my employees are so into technology, making it a great fit!!

Pros

The ability to put the responsibility on the employee for requesting time off, adjusting availability, and swapping/dropping shifts.

Cons

Periodic glitches - that are quickly resolved by WhenIWork assistance

Review Source

Response from When I Work

June 7, 2019

Hi Jim, Thank you for your kind words and taking the time to write us a review. Thank you for choosing to use When I Work for the past 7 years. We appreciate you!

AM

Andrea M.  
Student  
Higher Education  
Used the software for: 6-12 months

### "Used to pick up Shifts"

November 11, 2020

5.0

This is a great way to post shifts and keep your employees organized. It is a great way to post shifts when your organization is run on a first come first serve basis for hours posted.

Pros

One of my part time jobs uses this program to post shifts and track hours. They post shifts weekly, and we sign up for them on a first come first serve basis. It is easy to use and is a great way to organize the shifts that are available. I often check into the app to check when my next shifts are so it helps with time management and organization.

Cons

This app does have its glitches, and this could just be because of the number of people my employer has and how competitive shifts are (they can all be snagged up in seconds). Sometimes it is slow to load and sometimes you have to refresh it a few times for it to update and show your shifts properly. This hasn't posed any major challenges for me.

Review Source

Response from When I Work

November 12, 2020

Hi Andrea, Thanks for taking the time to leave a great review. It's awesome to hear that When I Work helps you and your team stay organized. Improving both the speed and reliability of our software is one of our team's highest priorities. Thanks for your feedback!

VR

Verified Reviewer  
Consultant - Organizational & Talent Strategy  
Human Resources  
Used the software for: 6-12 months

### "Love When I Work!"

November 1, 2018

5.0

Pros

We used When I Work for our small business. It is exceptionally easy to use and set up. Highly recommend!

Cons

I have no cons with the When I Work software. I heard they are coming out with an ATS and I really hope they can one day offer a full-solution HRIS/payroll platform.

Review Source

Response from When I Work

February 6, 2019

Hello! Marie here with the Customer Care team. Thanks for taking the time to send us your feedback! Glad to hear that the software has been easy to use and worked well for your small business. I have passed your feedback on to my team regarding a full-solution HRIS/Payroll platform. We currently integrate with Gusto, ADP Workforce Now, Paychex, Quickbooks Online Plus, and Square. If any questions come up feel free to reach out to us at support@wheniwork.com. Cheers, Marie

VR

Verified Reviewer  
Founder  
Paper & Forest Products  
Used the software for: 6-12 months

### "Amazing functionality and efficient scheduling"

December 29, 2018

5.0

I introduced When I Work in my cafe as a manager and received heaps of compliments on how easy it was to use and the efficiency it brought within the team. I have found it as a blessing in a busy environment and team members with different hours.

Pros

As an employee locking in hours at my workplace, When I Work was very easy to use and always allowed me to manage my time as a student and a manager at my cafe. It helped myself and my team to get rid of messy books with scribbly writings of different people and rather do it in seconds with their phones.

Cons

When I Work is intuitive in design and easy to use, no complaints!

Review Source

Response from When I Work

March 6, 2019

Amanda here, from the Customer Care team. We appreciate you taking the time to share your feedback and provide a review!

SJ

Seth J.  
Driver  
Entertainment  
Used the software for: 2+ years

### "Good scheduling app"

April 11, 2020

5.0

I would definitely suggest other companies to use it. I do want them to work out the bugs though

Pros

I use this to schedule our tours at work. I like the interface and it shows all the tours in one spot. Makes my job easier

Cons

This app can be extremely buggy. I am having to constantly close it out and restart it. I also wish it was easier to schedule multiple shifts within the app

Review Source

Response from When I Work

May 1, 2020

Hi Seth, Thank you so much for taking a moment to leave us a review! It's great to hear that you would recommend When I Work to other businesses. We appreciate your feedback regarding the mobile apps - our team is working hard to ensure that they maintain a high quality of performance. As always, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ if anything comes up! Our customer care team would be happy to help. All the best, Anna

AS

Alex S.  
Director  
Education Management  
Used the software for: 1-2 years

### "I love the service that When I Work provides!"

April 28, 2018

5.0

Easily accessible and a way to keep in communication with all of my staff from just a click of a button.

Pros

The accessibility! I am always on the go so having the notifications and the app right on my phone makes my life so much easier. I also like being able to pull documents such as the requests off as well as being able to send direct messaging to my staff.

Cons

It was hard to get used to at first just because it was a new system. But once I was able to get my questions answered and have some time to train, I thoroughly love this system!

Review Source

Response from When I Work

May 2, 2018

Hi Alex, I'm Marie, from the Customer Care team at When I Work. Thanks for taking the time to write this awesome review! We are happy to hear that you are loving the app and that the app and its notifications have made your life so much easier. I'm glad we were there to answer your questions as you were learning the When I Work software. If you have any more questions please don't hesitate to contact us at support@wheniwork.com Cheers, Marie

VR

Verified Reviewer  
Warehouse Manager  
Entertainment  
Used the software for: 1-2 years

### "Great"

June 5, 2018

5.0

Pros

The software is very easy to use. Even our older employees are able to learn how to edit their hours, and the app works great!

Cons

Sometimes it crashes and it doesn't log in my clock in time, but that's on a rare occasion now as I'm assuming that bug has been fixed.

Review Source

Response from When I Work

June 12, 2018

Hello! I'm Marie from the Customer Care team. Thank you for the nice compliments! We are glad the When I Work app has made you and your employees work lives easier. If you ever need assistance, please reach out to us at support@wheniwork.com. We are happy to help! Cheers, Marie

AS

Angela S.  
Interlibrary loan librarian, Cataloguer  
Libraries  
Used the software for: 2+ years

### "Good functionality"

March 8, 2019

4.0

The app and the website (both are used) both function well with shift change notifications, chat feature, time off requests, and the ability to view coworkers' schedules. It's a good value.

Pros

I like the ease with which a person clocks in and out for the day. The added "take lunch" feature is handy, as it counts down your time for you and timesheets appear in a streamlined version for printing.

Cons

Sometimes the mobile app is very slow to load or spontaneously signs me out.

Review Source

Response from When I Work

March 15, 2019

Hey Angela! Thanks for taking a moment to share your experience with the When I Work app! I'm happy to hear you're finding it useful and easy to navigate! If you're experiencing issues with the app, please don't hesitate to reach out to our Care Team, we'd be happy to help! You can submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Take care! Adrianne

RF

Roger F.  
Church Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great software for coffee shops"

April 8, 2019

5.0

Overall this is a great, cost affective solution for staff and shift management, time tracking, and payroll. I highly recommend this for small food service businesses.

Pros

This has been a fantastic scheduling and time tracking app for our coffee shop. It allows for powerful staff management and shift management. Admin features are great for reporting and payroll.

Cons

The scheduling philosophy initially was confusing but made sense after working with it. This is not a good solution for time tracking by itself. It is best for shift management.

Review Source

Response from When I Work

April 9, 2019

Hi Roger, Thanks for the awesome review! It's great that you found the scheduling to make sense after working with it. If you ever have a question, feel free to write us at https://help.wheniwork.com/submit-a-ticket/ and we will be happy to help sort it out! Best, Terra

AJ

Ariana J.  
Student  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great Scheduling App!"

July 23, 2022

5.0

I have had a very good experience.

Pros

I use this for my job and it makes looking at my schedule uncomplicated. I used to be confused when the schedule came out on paper, but now with this software, I can look at it when I work whenever. The design is seamless and easy to follow! They also have helpful features.

Cons

I like everything about this software and have not found anything wrong.

Review Source

Response from When I Work

August 1, 2022

Hey Ariana, Thank you for leaving such a positive review! It is delightful to see this review!

KD

Krista D.  
Teacher Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Great App for Scheduling"

April 1, 2022

4.0

Overall a great product work with.

Pros

Ease of use for my schedule & requesting time off

Cons

Sometimes when requesting time off I have issues. It doesn't always work properly.

Review Source

Response from When I Work

April 5, 2022

Hi Krista, Alyssa here with the Care Team at When I Work, thank you for taking the time to leave a review! We are happy to hear When I Work has made checking your schedule a breeze. We are sorry to hear you are having issues with requesting time off. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help. Best, Alyssa

VR

Verified Reviewer  
Optician  
Medical Practice  
Used the software for: 2+ years

### "Works okay for what it is"

December 31, 2018

4.0

Pros

Use of mobile app for clock in/clock out, take lunch feature.

Cons

Sometimes the pop ups keep you from clocking in.

Review Source

Response from When I Work

March 6, 2019

Hello, Jaime here from the Customer Care Team at When I Work. Thank you for sharing your review with us! I'm sorry to hear that you were experiencing some issues clocking in. Feel free to reach out to us at support@wheniwork.com. We'd be happy to assist! Sincerely, Jaime

Derrick C.  
Marketing Specialst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Service easy to use"

October 7, 2019

5.0

We love the product and will continue to implement it in our daily routine

Pros

We use this scheduling system to schedule workers and it is so easy to use and gives the employee the ease of requesting off, switching shifts, and other tasks

Cons

Sometimes the calendar will not sync quick enough At times it has been glitchy and will not open on our ipad Notifications are turned on however sometimes we do not get them

Review Source

Response from When I Work

October 11, 2019

Hi Derrick, Thanks for taking a moment to provide a review for us! I'm happy to hear that some of our features have been really helpful for you! If you're running into any issues using the app, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks, Vicki

RP

Richard P.  
Owner & Founder  
Consumer Services  
Used the software for: 2+ years

### "Excellent product and service. I couldn't run my business without it."

March 5, 2018

5.0

control of employees working at multiple customer sites

Pros

Easy to set up and use. No upfront costs. Good support, although nothing ever goes wrong. Easy for employees to use. It's also great there is a mobile app, as our employees work at our customers' sites, and not from an office.

Cons

On repeat shifts, it would be useful o not have to set an end date. My shifts run on for years, and the maximum time you can set one for is 1 year. So every year I have to rebuild the shifts, which is time-consuming.

Review Source

Response from When I Work

March 6, 2018

Hi Richard, Thanks for taking the time to review our app! We are happy to hear that When I Work is working well for your team and that you are enjoying our mobile app! :) I can see how it would be helpful to be able to set shifts to repeat for more than one year, so I will pass it along as a suggestion to my team for you. In the meantime, you can go to the last occurrence of the repeating shift and extend the date to repeat for another year instead of recreating the whole schedule. Thanks, Adrian When I Work

Faith T.  
Digital Content and Community Manager  
Retail  
Used the software for: 1-2 years

### "When I Work, plan your work"

January 11, 2019

5.0

Great s/w would really recommend it if your team has busy schedules

Pros

I finally don't forget tasks assigned and meet my deadlines with this great free to use software. Its such an easy software to learn how to use, you can follow up easily on tasks you assign your team, schedule events and meet ups at the same time.

Cons

So far I can't think of a disadvantage I hope they get to add more features and a great app to complement their work

Review Source

Response from When I Work

March 6, 2019

Thanks for taking the time to give us a great review! Warmly, Amanda

VR

Verified Reviewer  
Customer Support Representative  
Apparel & Fashion  
Used the software for: Less than 6 months

### "It gets the job done"

December 13, 2018

4.0

This is pretty good entry level scheduling software and it definitely gets the job done. I'm pleased with it, but I think it's something that can be outgrown with large teams.

Pros

It's free trial is fairly comprehensive and even if you have a paid plan it's pretty inexpensive. It displays schedules in a simple way and it's easy for employees to use. It also makes time off requests a breeze and allows employees to include schedule preferences as well.

Cons

It's not the most intuitive interface. I also wish there was an easier way to assign the same daily tasks to more than one person. It's a bit tricky to get the hang of time wise if you're scheduling a remote team across multiple time zones, but that's probably to be expected.

Review Source

Response from When I Work

March 6, 2019

Hello! We appreciate that you took some time to share your feedback and provide a review. We are continually striving to make the software more intuitive and adding new features to make managing an hourly workforce easier. If you have any specific questions or ideas, feel free to reach us at support@wheniwork.com so we can help out! Regards, Adrianne

VR

Verified Reviewer  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Scheduling much easier than our last software"

July 19, 2022

4.0

Pros

It was pretty easy to get it up and going. I like it especially for employee scheduling. My employees like to be able to add in their own time and fix their time sheets so I don't have to manually do it.

Cons

The app is a little weird. The website is the best looking version of When I work.

Review Source

Response from When I Work

July 21, 2022

Hi there! Tiera here with When I Work Customer Care. Thank you so much for taking the time to leave us a review. We're glad to hear that the app has been easy to use and more convenient for you! We'd also love to hear any feedback you have regarding the mobile app. If you'd like to share, contact us here, https://help.wheniwork.com/submit-a-ticket/. Thanks again, Tiera

VFF

Vanessa Fernanda F.  
Psychologist  
Consumer Services  
Used the software for: 1-2 years

### "Great Workforce Management tool, but not the best."

February 21, 2022

5.0

I've used it for worforce management.

Pros

How easy is to use, deploy and monitor my team's development with this tool.

Cons

It's not as complete as other alternatives in the market.

Review Source

Response from When I Work

February 22, 2022

Hi Vanessa, Thanks for writing us a review! We're glad to hear you are enjoying the app!

DM

David M.  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Simple and affordable"

July 15, 2019

5.0

It has definitely saved time with all scheduling needs.

Pros

Easy to use. We have increased in number of locations and number of employees, those additions were very simple with this software.

Cons

With printing and/or exporting, we are only able to print the schedule for one location at a time; i.e. we are not able to print one schedule that shows shifts at all locations. It is not an often necessity, however it would be a nice feature to have.

Review Source

Response from When I Work

July 19, 2019

Hi David, Thank you for taking the time to write a review for us! I'm glad that you enjoy using When I Work and how easy it is to use, even when you multiple locations to manage. I also really appreciate your feedback regarding wanting more options for printing and exporting, thank you for sharing that! Thanks again, David! Best, Briana

SKT

Song Kean T.  
NOC & SOC Operations Center  
Telecommunications  
Used the software for: 1-2 years

### "Scheduling using When I Work"

September 26, 2022

4.0

Pros

Capable of doing scheduling for different teams across different time zones. Auto notification that the schedule has been published.

Cons

Shift template can only be duplicated within the same week day across different months and not the same month.

Review Source

Response from When I Work

October 5, 2022

Hi there Song Kean, Ky here from the Customer Care team at When I Work. Thank you for taking the time to leave a review and for sharing your feedback! We're very glad to hear our scheduling tools have made it easier to manage your team across timezones! We definitely know it's important for people to be informed about their shifts. We have some additional scheduling shortcuts that may help you with speeding up the scheduling process. I'd recommend checking out the Copy Previous Week or Day section as well as the section about Schedule Templates! If you're interested in learning more about these options, you can find more info on our Help Center here: https://help.wheniwork.com/articles/saving-time-with-scheduling-shortcuts/ If you have any additional questions, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Warm regards, Ky

SH

Stephen H.  
Executive Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Great scheduling platform"

August 7, 2019

5.0

We previously just used a spreadsheet for this, without as much participation. When we started using When I Work, people took it more seriously knowing there was a system in place.

Pros

I used When I Work to schedule my staff, and use as a platform for vacation/days off requests. It was awesome, and gave me and my team peace of mind knowing there was a competent system in place for all of the above!

Cons

I can't really think of any cons. My team and I really have appreciated When I Work.

Review Source

Response from When I Work

August 8, 2019

Hi Stephen - Thank you so much for sharing this feedback with us and providing a 5 star review! I'm so happy to hear that using When I Work has allowed you and your team peace of mind! It's great to hear that our features work well for your team. Again, thank you so much for this review! Best, Adrianne

MBP

Miranda B. P.  
Librarian  
Education Management  
Used the software for: 2+ years

### "Quality product "

May 21, 2021

5.0

Pros

Helps keep payroll streamlined for complicated scheduling. We have had much fewer payroll issues since using this software, and I love that the employees and managers both have options to catch mistakes.

Cons

Like any software it can be glitchy or go down, which makes that cycles payroll and pain.

Review Source

Response from When I Work

May 26, 2021

Hello Miranda, Thank you for your review! We're glad to hear that When I Work has helped to streamline your company's payroll. We're here to help if you ever see issues with the Timesheets page or with accessing our pay period export. Please feel free to submit a ticket iwth us here: https://help.wheniwork.com/submit-a-ticket/ Warmly, Tim

VR

Verified Reviewer  
Pharmacy Intern  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy Scheduling"

July 27, 2019

5.0

I would recommend all companies use this software it's honestly the best thing that my job has used for scheduling (granted we use to use a calendar before)

Pros

I really like that this app allows you to have your weekly calendar as soon as you open it. It's free and it gives you reminders (my favorite part) if you have a shift coming up. It also allows you to see other coworkers schedules as well.

Cons

I've had issues with coworkers messaging me and me never getting a notification through this app.

Review Source

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