# Page 22 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 22 - Reviews of When I Work

## Showing most helpful reviews

Showing 526-550 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "So far so good"

September 11, 2019

4.0

My overall experience is great. It makes it easy to see who has seen the schedule and to make sure you have your time off requests in one place. You can also filter to see employees who are available at certain times to swap shift days and times. You can see who all will be working the day and the week. It is very helpful and will continue to use.

Pros

We have been using this software for a few months now. It it going well I love that you can add your requested time off right in the app and it sends it right away. You can also note your availability days and times which is also great. The app lets you put your shift up to try and get someone to work for you which is great feature!

Cons

You do get a ton of emails so you have to make sure you turn that part off. Also the employee can edit there time and schedule which I don’t like. I think it should only be able to be edited by the poster of the schedule or if your schedule was swapped with another employee. Other than that everything has been very easy to use.

Review Source

Response from When I Work

September 14, 2019

Hello! Thanks for taking the time to share this review and feedback with us! I'm so happy to hear that you're finding our features and accessibility to your schedule at your fingertips so helpful! We'd be happy to review alert preferences and access levels with you to ensure the correct users on the account have access to edit and those that shouldn't be able to do not have that access. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks, Adrianne

KS

Katie S.  
Manager  
Veterinary  
Used the software for: 6-12 months

### ""When I Work" Saves me TIME, MONEY, and most importantly MY SANITY!!! "

October 19, 2016

5.0

We have approx 20 employees that we are juggling along with about 10 different positions and 10 different shift times. It doesn't sound like much, but the schedule used to take hours and hours. And juggling all the requests off and swapping shifts, there were always mistakes that were impossible to fix that effected the entire team. We switched our team over starting April 2016 and have been BLOWN AWAY with the time and aggravation this program saves me. It has helped legitimize us to our team and have made their lives so much easier as well. It took about 5 seconds for them to get used to the new way of doing things and have heard nothing but great things from the team. It has put all the responsibility on them to figure out their schedule and time off so I don't have to worry about it anymore! Probably the best thing has been the online chat customer service. They are prompt, easy going and knowledgable. I have given feedback of improvements that would work specifically for us, some of which they have already implemented in a very short time. I have zero...ZERO bad things to say about this program. This has been a complete lifesaver for me and my company.

Pros

everything, low cost, customer service is OUTSTANDING, user friendly

Cons

my only issue is that we still use a paper print out we use in order to look at the days ahead and I have not figured out a way to print out from When I Work that is very usable or readable.

Review Source

AM

Ahmed M.  
Business coordinator  
Consumer Services  
Used the software for: 6-12 months

### "Software"

August 24, 2021

5.0

Pros

Ease of use, comfortable software, easy to understand everything and explain to employees

Cons

Customer service is pretty slow when the system lags but happens very rare.

Review Source

Response from When I Work

August 26, 2021

Hi Ahmed, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/

VR

Verified Reviewer  
Running Manager  
  
Used the software for: 2+ years

### "Been using it for 4 years and they continue to add new features to make it easier to use. "

July 2, 2018

5.0

Quick scheduling and easy editing with immediate notification to employees of posted schedules and changes.

Pros

Text and email alerts for schedules and shifts. Ease of use when scheduling with ability to copy, drag and drop. Monthly, weekly and daily views allow for different types of planning.

Cons

Unable, so far, to schedule in the monthly view. Inability to log in and only see my location, whithout choosing it each time.

Review Source

Response from When I Work

July 4, 2018

Hello, I'm Marie with the Customer Care team at When I Work. We appreciate you taking the time to review our app. We are glad to hear your are enjoying the scheduling shortcuts when creating your schedules. If you'd like further troubleshooting with your schedules, please reach out to us at support@wheniwork.com. We are here to help! Cheers, Marie

Karl S.  
  
  
Used the software for: 6-12 months

### "Good system but a warning..."

April 18, 2016

4.0

We use the 5 Employees license for WhenIWork. The term employees is somewhat inaccurate as they consider the 5 seats to be users, not employees. So as a small business I consume one of the user seats with myself - and then I can only schedule and track actual employee time for 4 employees. To add a 5th employee (6th user) I have to more than double the cost of the license. And for the extra part time employee that I would want to track, it more than doubles the cost of the system. - actually more than the employee would earn in a month. Their pricing needs to be more finely tuned to be able to add employees, without extra features that are not needed, on a more incremental basis without dramatically increasing the cost of the license.

Pros

Easy to use. Employees like it. Easy to schedule and track time.

Cons

Tiered pricing model forces small businesses to pay a huge relative premium for adding extra employee - User license is stated for employees but they consider the license to be for Users, including the manager using up one of the seats. I would rate value much higher if the incremental cost of adding an employee were not so steep.

Review Source

Kate R.  
Business Owner  
  
Used the software for: 1-2 years

### "WIW has saved me hundred of hours scheduling"

October 14, 2017

5.0

Pros

Flexibility, convenience for our team, user interface with drag and drop functionality, easy user onboarding, google calendar sync,

Cons

Can be overwhelming to new users, there are filter limitations, more integration features would be nice

Review Source

Response from When I Work

October 16, 2017

Hi Kate! Thank you for leaving us such a great review! One of our main goals is to make work less work for hourly workers and employers and it sounds like we are doing just that for you. :) Continue spreading the good word about When I Work. Have a great day!

Nicole C.  
Operations Manager  
  
Used the software for: 6-12 months

### "Awesome customizable platform for scheduling, payroll, reporting etc. "

November 21, 2017

5.0

scheduling, reporting, separating worksites for multiple locations.

Pros

The ability to customize to meet your business needs. It has a lot of options for how to use it. Awesome! Great support staff and easy to use!

Cons

Wish you could include salaried employee info in the app. I also wish it interfaced with Paychex payroll directly.

Review Source

Response from When I Work

November 22, 2017

Hi Nicole, Thank you for writing this great review! Creating an easy to use platform is one of our top priorities, so it is awesome to hear you have found success with When I Work. I will pass along your feedback to our product team. You can vote for a Paychex integration in the integrations marketplace within your account. Have a great day! Matt

DB

Dominic B.  
President  
Security and Investigations  
Used the software for: Less than 6 months

### "WIW Review"

November 8, 2021

3.0

There have been too many issues in the few months that we have been using it to recommend the software, including functionality not working that has still not been corrected.

Pros

The scheduling is great an the best part of this software, although there are many issues with the rest of the software .

Cons

The software seems to provide more security and freedom to change things for the benefit of the employees than the people that are actually paying for the software, causing many issues.

Reason for choosing When I Work

the scheduling had the most flexibility and ease of use to match our needs.

Review Source

Response from When I Work

November 15, 2021

Hello Dominic, Thank you for taking time to review our app. I am sorry to hear you have been having some issues lately. We are always happy to help out with any problems you are experiencing. Please feel free to contact us directly at https://help.wheniwork.com/submit-a-ticket/ and we can certainly offer support for your specific issues. Again, thank you for providing us this feedback. Regards, Ethan

AW

Adelena W.  
Project Manager  
Events Services  
Used the software for: Less than 6 months

### "Has saved me so much time and energy"

October 7, 2021

5.0

Saves me a ton of time and communication with my team! It's all in there!!

Pros

I cannot say enough good things about this product. I run floral and event design company. Our team is at a variety of places each week. The fact that I can add different job sites and attach the logistics documents for the event day has been a real game changer. Now everyone knows where to go and what to without me having to email them all individually. I also love the fact that I can put daily tasks on their schedule.

Cons

I would like the time tracking to be included in the base package.

Review Source

Response from When I Work

October 13, 2021

Hi Adelena, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. We appreciate your feedback on how different features like Job Sites and Tasks improve the workflow for you and your team.

NF

Nikki F.  
HR  
Medical Practice  
Used the software for: Less than 6 months

### "When I work for us"

March 5, 2024

4.0

Pros

The ability to integrate ADP workforce. Saved us a considerable amount of time with payroll.

Cons

We have 9 locations. We often use employees at different locations. We have to pay for users multiple times because there isn't a way to use one platform and have different locations. It's very much a hassle and causes errors to occur.

Review Source

Response from When I Work

March 7, 2024

Hi Nikki, Shab here from When I Work. Thank you for your wonderful review! The Customer Care team would be happy to assist you further if you could please submit a ticket with the team here: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you. Warmly, Shab

AS

Amy S.  
President  
Consumer Services  
Used the software for: 1-2 years

### "When I Work allows staff to specify their availability, request time off, and view upcoming shifts."

July 26, 2018

4.0

The software allows me to plan ahead and send projected schedules to staff, view availability for a given day, track requests for time off, and give staff a way to acknowledge their shifts, which promotes accountability.

Pros

When I Work allows staff to communicate their availability, specify their shift preferences, request time off, and view their upcoming shifts. The company can use the Schedule fearure to plan the week and publish the schedule when it's ready.

Cons

Employees have the ability to change their availability at their own discretion, without management approval. They often do this rather than request time off, which does require approval.

Review Source

Response from When I Work

July 31, 2018

Hello Amy, Thanks for taking time out of your day to write your review. I agree that the increased communication with availability preferences and time off makes planning your schedule so much easier. While employees can change their preferences at any time, I wanted to let you know there is a way to disable employees from having access to edit this feature any more. Here's our guide about this: https://help.wheniwork.com/articles/app-settings-computer/#availability If you have further questions regarding the process, please email our Customer Care team at support@wheniwork.com. They are happy to help with the availability feature. Thanks again for the review! Sincerely, Cara - When I Work

KH

Karen H.  
Manager  
Veterinary  
Used the software for: 2+ years

### "WhenIWork"

January 21, 2022

5.0

Good, easy to implement, relatively no issues with it

Pros

Easy to use, staff like it. Was very easy to implement and like that staff can switch their own shifts around but I still get an alert of what changes are happening.

Cons

Could have more options for hours during the day that an employee is available for. ie, a student could enter their school schedule so we know how to work around it

Reason for choosing When I Work

Better value for money

Review Source

SC

Sydney C.  
Sale associate  
Retail  
Used the software for: 2+ years

### "Best scheduling app for small businesses"

July 21, 2022

5.0

Pros

I have worked for different small businesses in various disciplines and When I Work was by far the most easy to use scheduling app. It was user friendly and the design was sleek. I could do a task on my phone and pick up where I left off on my Pc. Highly recommend.

Cons

There were no features I noticed this software was clearly missing

Review Source

Response from When I Work

August 1, 2022

Hi Sydney, Thank you very much for your feedback and for holding us in high regard! We love hearing from our users!

IA

Ian A.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "When I work is great, but has some kinks to work out."

August 12, 2019

4.0

Pros

The software makes it east to track employee time and schedules. Employees can swap shifts and we can maintain accountability

Cons

The web interface has always been a little buggy. We have had several; issues over the years and it seems like something new always pops up as soon as the old problem gets fixed. Overall it has been great, but not without issues.

Review Source

Response from When I Work

August 17, 2019

Hi Ian - Thanks for taking a moment to share this feedback and provide a review! I'm so happy to hear that you've found our features helpful for managing your team and maintaining accountability. If you're running into any issues using When I Work, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again! Adrianne

LH

Liam H.  
Photographer  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great as an employee for finding out my schedule"

May 30, 2021

3.0

Pros

Very easy to use, phone app access is great and straight forward to negotiate around the app.

Cons

The app is great, and I have no problems using it at all!

Review Source

Response from When I Work

June 1, 2021

Hello Liam, Bill here from When I Work Customer Care! Thank you for the kind words regarding our App. We love hearing back from our customers on how we can best fit their needs! Thanks, Bill

SO

Stefanie O.  
Director of Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Time Saving"

May 10, 2022

4.0

I was resolving the amount of time I spent creating schedules for our team members.

Pros

I liked that I could set it up and customize everything for our needs, considering we have several satellite offices that work at the same time. We have several different teams who travel to those locations as well. This software allowed for me to input all of that information

Cons

I did not utilize any of the paid features.

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)

Review Source

Response from When I Work

May 20, 2022

Hi there Stephanie, Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you! We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage a team that is spread between multiple locations! Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions! Kind regards, Cassee

VR

Verified Reviewer  
Residential Psychiatric Technician  
Higher Education  
Used the software for: 1-2 years

### "Volunteer Service"

January 3, 2019

4.0

Pros

I had to use this for my volunteer work that I was doing (online) and had to use this for the better part of a year. I liked being able to schedule my shifts online, this service made it really convenient.

Cons

The service was a bit hard to use and seemed to have a lot of glitches. Whenever I asked for time off, it seemed to never submit the request through and anytime that I needed to schedule my shift but couldn't get access to a computer, I tried to use the app and the company said they didn't like using the app because it didn't work with the shifts. Irritating!

Review Source

Response from When I Work

March 6, 2019

Thank you for taking a moment to share your feedback with us. I'm sorry to hear you encountered some issues. If you'd like to look into those further, please reach out to us at support@wheniwork.com and we'll be happy to help out! Kindly, Amanda

VR

Verified Reviewer  
Sales Associate  
Retail  
Used the software for: 1-2 years

### "This has saved my life!"

September 26, 2018

5.0

Pros

really convinent to just look at when i work, on the fly, no having to call my manager to see when i work

Cons

everthing is great about the when i work app

Review Source

Response from When I Work

September 27, 2018

Hello! Marie here with the Customer Care team. Thanks for the great review! We are glad to hear the app has been convenient for you and saved you time by having your schedule in your hands. If any questions come up, please reach out to us at support@wheniwork.com. We are happy to help. Thanks again for the review! Cheers, Marie

SL

Sowah L.  
Assistant General Manager  
Retail  
Used the software for: Less than 6 months

### "Solid"

May 24, 2023

4.0

Pros

So far When I work has been pretty good, a bit of a struggle with the integration aspect especially with Gusto

Cons

Nothing that I have really noticed so far

Review Source

Response from When I Work

May 25, 2023

Hi Sowah, Thanks for your time in leaving a review. I'm sorry to hear that the workplace has had some trouble configuring the Gusto integration! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. This will allow us to dig in a bit deeper! Thanks again for utilizing When I Work! Cheers, Chelo

VR

Verified Reviewer  
Deputy Director, Guest Experiences  
  
Used the software for: 6-12 months

### "Easy to learn, great alternative to Excel!"

October 13, 2017

4.0

Pros

Allows staff to have up to date access to schedule, manage their own drops and swaps, and pick up open shifts. This frees up a lot of our supervisors' time that was previously spent on manually scheduling staff.

Cons

It doesn't have all the features we need, but they were helpful in making sure we could use the existing functionality in the best way for our needs.

Review Source

Response from When I Work

October 16, 2017

Hi there! Thanks for leaving us a review! I am happy to hear that you found When I Work easy to learn. It's great to hear that using When I Work is also freeing up your Supervisor's time and allowing them more time to focus on their main jobs! Have a great day. :)

JC

Jessica C.  
Manager  
Retail  
Used the software for: 1-2 years

### "Life saver for scheduling "

February 4, 2020

5.0

Overall this app is a lifesaver. it makes it so much easier to be able to see who I am working with and when. also I love the ability ability to change my availability whenever I need to.

Pros

When I work is such a lifesaver! I love that employees can share their own availability all in one place and it prevents me from scheduling them if they already said they are unavailable. I also like the ability to pick up and or drop a shift and that you can send a message to the group.

Cons

I don’t like that if an employee says they are available for only part of the day it does not automatically say they are unavailable for the rest of the day. for example if an employee says they are available from 9 to 5 I would like if it prevented me from scheduling them after 5 PM.

Review Source

Response from When I Work

February 9, 2020

Thank you for your review and ratings, Jessica. We always appreciate hearing feedback from our users.

JB

Jeanne B.  
Manager  
Consumer Services  
Used the software for: 1-2 years

### "One of the best scheduling time out there!!"

March 21, 2022

5.0

I love that this software is available as an app on most phones so workers can access it. I get to see how long different workers were on the job and if they completed their tasks.

Pros

I love that the software allows me to schedules my workers and they are able to view it in case any changes need to be made. I have also had it set up in a way where workers can pick their time slots. I also like that workers can cancel schedules in advance from the app.

Cons

Although the software is very functional, I wish that the user interface looked more appealing.

Review Source

Response from When I Work

March 23, 2022

Hi Jeanne, We greatly appreciate your time in leaving us this feedback, and are so happy to hear that your team is able to access their schedules and daily tasks easily! We aim to equip both employees and management with tools to help make everyone's workflow easier, and it's awesome to hear that the OpenShifts and shift coverage tools are useful. Best, Olivia

VR

Verified Reviewer  
Childcare Director  
Education Management  
Used the software for: 6-12 months

### "When I Work Works for Me"

December 4, 2018

5.0

Really easy and nice. I would continue to use their software but we are changing payroll systems and they will cover all of the scheduling features in our package.

Pros

Honestly that it was free. We needed something in a hurry and this totally fit our needs.

Cons

When you use the free version you are not allowed to schedule out too far and it does not save the information. We are saving and printing lots of paperwork.

Review Source

Response from When I Work

March 6, 2019

Hello! Thanks for taking some time to share your feedback and provide a review. I'm sorry to hear you're going to be moving to a new platform. If anything changes, feel free to reach out to us at support@wheniwork.com Kindly Adrianne

JW

Jenavin W.  
Security Guard  
Law Enforcement  
Used the software for: 1-2 years

### "Great Service"

December 2, 2020

4.0

Fair.

Pros

I liked the ease of scheduling and the fact you can copy the previous week into the next schedule and you can choose to do this individually or as a group.

Cons

You should be able to set the hours to when your companies payroll begins and ends so it doesn't say 47 hours for a week because a third shifter works 12am-7am on Sunday.

Review Source

Response from When I Work

December 4, 2020

Hi Jenavin - Thanks for taking a moment to share a review with us! It's great to hear features we offer help manage your team and schedule easier! We'd be happy to look into any custom start time needs you may need for your Scheduler. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for the review. Kindly, Adrianne

CC

Chad C.  
Director of Event Services  
Arts and Crafts  
Used the software for: 1-2 years

### "I have had nothing but amazing service experiences from the folks at When I Work! "

October 14, 2017

5.0

The power to scheduled people in real time, without the hassle of outdated paper calendars.

Pros

It's functionality. The ability for our entire staff to be on the same page, when it comes to schedules! It really puts the power back in the employees hands, and keeps them accountable for scheduling--making for a better work/life balance!

Cons

I would like to see another level of administrator created. I would love a "read only" version, which allows others in the organization to see the people working without having an account. This would be super amazing in my world.

Review Source

Response from When I Work

October 16, 2017

Hey Chad! Thank you for leaving us a review! It is great to see that When I Work is putting the power back into your employee's hands and keeping them accountable! That's probably the dream for every business owner, right? That is a great recommendation about the "read only" permission. I will most definitely share that with my team here. In the meantime, you could always make someone a regular employee on the account even if you aren't scheduling them. That way they would still be able to view the entire schedule. I hope you have an excellent day. :)

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