# Page 23 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 23 - Reviews of When I Work

## Showing most helpful reviews

Showing 551-575 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Cass H.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "When I Work vs When to Play"

April 12, 2022

5.0

Pros

It was nice to be able to keep everyone organized and recorded for weeks past to be able to look back on for reference. It was nice to keep everyone on the same page, add in vacations, etc.

Cons

It could be a pain with it either not saving some templates or it saving all the templates and then having to fish through them all for times/shifts. More of a user created error than anything.

Review Source

Response from When I Work

April 14, 2022

Hi Cass, Thank you for taking the time to leave a review and for your thoughtful feedback. We appreciate hearing from you.

jO

james O.  
President/Owner/Manager  
Retail  
Used the software for: 2+ years

### "Perfect for Retail Environments"

October 24, 2017

5.0

Quick and trackable scheduling

Pros

Very easy to use. Drag and Drop scheduling makes adjusting on the fly very quick. Requests for time off and shift changes are all easy to see. And i Love the Dashboard for quick weekly overviews. We also love the "in-app messaging"!

Cons

When we first started using the App, there were a few little things that kinda bugged me, but I've since communicated with the When I Work Team and they've made a lot of changes to the program that make those issues disappear. Customer Support is great.

Review Source

Response from When I Work

October 25, 2017

Hi James, Thank you for your review - this is great feedback! We are glad that you are finding When I Work to be easy to use for quick scheduling and overall communication. We appreciate your collaboration with our Customer Support team to continue to improve the app. Please keep in touch with us with new feedback and questions - we get better because of what you share. Thanks again!

HC

Halley C.  
Operations Manager  
Construction  
Used the software for: 1-2 years

### "When I Work has made schedule management a breeze!"

May 18, 2019

5.0

Pros

I love the accessibility due to it being a cloud based program. We are able to set up locations and geo fences for employees to clock in off site. We are able to set schedules once and then copy to following weeks. I get notifications when employees clock in late or aren't on schedule and clock in. I am able to export all logged times onto a spreadsheet which makes the payroll process easier.

Cons

There really isn't anything I do not like about When I Work.

Review Source

Response from When I Work

May 21, 2019

Hi Halley, Thank you for your wonderful review! It sounds like When I Work has everything your team needs. I'm happy to hear that the ability to update the schedule from anywhere, the option to create off-site locations, and the timesheet export are all making your scheduling and payroll processes easier. Let us know if you ever have any questions: https://help.wheniwork.com/submit-a-ticket/ Cheers! -Megan

Tom C.  
Owner and Principal  
Retail  
Used the software for: 2+ years

### "Great scheduling for small business"

November 30, 2018

5.0

Pros

Web based, easy to use, accessibility on smart phones for employees

Cons

Some printing function can be improved, sometimes you just need to print!

Review Source

Response from When I Work

March 6, 2019

Hello Tom! Thanks for taking the time to share your feedback with us and giving us a great 5 star review! Kindly, Adrianne

AZ

Aram Z.  
CEO  
Food & Beverages  
Used the software for: 2+ years

### "Great for managing timesheets"

September 22, 2020

5.0

Has been great. Critical piece for us to get accurate time for payroll. Great support and overall highly recommended.

Pros

1\. Use this to get everything tightened up for the payroll team to make it simple 2. Adjust shifts easily 3. Central store for all team members 4. Excellent ios app for clocking in and out

Cons

1\. There is no way to have a manager approve the timesheet at the end of the week. 2. I wish the hiring piece had more candidates for food service, but this is really not a core feature.

Review Source

Response from When I Work

September 26, 2020

Hi Aram, Thank you so much for the detailed review!

KD

Kyle D.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Good and Bad"

March 6, 2022

3.0

Good except Chat. This needs to be addressed

Pros

Ease of scheduling employees and the user interface

Cons

Chat function is totally unreliable. Notifications rarely work correctly and no proper fix has been provided .

Alternatives considered

[7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[Humanity Schedule](https://www.capterra.com/p/248404/Humanity/)[Homebase](https://www.capterra.com/p/153076/Homebase/)

Reason for choosing When I Work

Easiest to get started with free trail

Review Source

Response from When I Work

March 9, 2022

Hi Kyle, We are sorry to hear you are having issues with Chat. I would love to get more information on any issues you have encountered, so we can work to improve your experience. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help.

CS

Chintan S.  
Pharmacist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Overall good, little buggy with syncing the calendar"

May 4, 2022

4.0

Pros

App is helpful, calendar and scheduling availability is great, real time updates are good

Cons

Syncing is buggy, sometimes the availability updated in the app is not reflected in the website

Review Source

Response from When I Work

May 5, 2022

Hi Chintan, Thanks so much for taking the time to leave a review! If you have any questions about what you are seeing with Availability, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket? Our Customer Care team would be happy to assist. Thank you!

VR

Verified Reviewer  
Firearms Sales Associate  
Sporting Goods  
Used the software for: 6-12 months

### "Brilliant Simple Solution for Scheduling"

December 31, 2020

5.0

Easy to view and always available schedules have made our schedules easy to plan!

Pros

What I really like about the software is its simplicity. From a user and a scheduler side its super intuitive. Every function is excellently placed in the appropriate menu.

Cons

Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating

Review Source

Response from When I Work

January 11, 2021

Hi there - Thanks so much for taking a moment to provide us with a review! It's wonderful to hear that the app helps make work life a bit easier to manage. Thanks again for the awesome review! Kindly, Kara

Kaylin B.  
Director of Support  
Internet  
Used the software for: 2+ years

### "We schedule the whole team with it"

November 8, 2018

4.0

Generally fairly good

Pros

It is easy to see what people are doing and when

Cons

Publishing the actual schedule as the manager can be very time consuming. No easy way to select multiple shifts at once to copy and paste if you are scheduling multiple people at once.

Review Source

Response from When I Work

February 9, 2019

Hi Kaylin, Megan from the When I Work Customer Care Team here. Thank you for your great review! We're glad to hear that you like the visibility the app gives to see what everyone is doing and when. I have passed your suggestion to our team about having the ability to select multiple shifts at once to copy and paste. If any questions come up feel free to reach out to us at support@wheniwork.com. Cheers, Megan

LL

Lydia L.  
Waitress Manager  
Food Production  
Used the software for: 1-2 years

### "Manager's Perspective"

April 17, 2017

4.0

We had about 100 employees signed up for When I Work at a time. We had 4 different groups of employees(servers, bartenders, kitchen, and security) that were all signed up for the same account but were placed in different locations. This worked out great because the managers could see all of the schedules and if we had employees that worked in multiple locations it was easy for them to be added to both.

Pros

Their customer service reps are very willing to work with you to set up your account and answer all of your questions afterward. It's very easy to use and easy to show employees how to work their accounts. Employees can also put what shifts they prefer to work and ask off in the app.

Cons

Harder to make the schedule from a cell phone. I would recommend using a computer if you have a lot of employees. We didn't use the chat function on the app at all.

Review Source

TC

Tiffany C.  
Elementart Teacher  
Education Management  
Used the software for: 1-2 years

### "Working Through College"

November 20, 2018

5.0

Overall, I thought it was a great app.

Pros

I loved the shift reminders. I used this app working through college and when I couldn’t remember what was going on in my life and I had a shift coming up, I would get a notification. I also loved how the app let you request days off!

Cons

I didn’t like how it often would not load work chats. I missed a lot of information because of that.

Review Source

Response from When I Work

February 9, 2019

Hi Tiffany, Megan from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! I'm glad to hear that the shift notifications helped with staying on top of your work schedule and that you loved using the time off request feature. I appreciate your feedback about what you experienced with WorkChat. I'll pass it along to our team. If you have any questions or need any help using WorkChat, please email us at support@wheniwork.com. We're here to help! Cheers, Megan

VR

Verified Reviewer  
Community Manager  
  
Used the software for: 1-2 years

### "This software has been a great asset for employees and coworkers in managing schedules. "

April 19, 2018

4.0

Pros

It's great for keep track of employees, work schedules and hours worked by coworkers. It helps to create great boundaries with employees and communication so no one is confused about each other's hours.

Cons

It's pretty busy interface. I wish it wasn't so hard to find the schedules for the week/month. And if you aren't the admin there is no way to request or make changes quick. It is a process to get things changed in the software.

Review Source

Response from When I Work

April 20, 2018

Hello, Thanks for taking the time to provide your feedback! We are happy to hear that When I Work is helping you keep track of employee's work schedules, hours worked, and communication. Feel free to reach out to us at support@wheniwork.com if you have any questions or run into trouble navigating When I Work. We are happy to help! Thanks, Adrian When I Work Team

TW

Tammy W.  
Director  
Education Management  
Used the software for: 1-2 years

### "Time saver "

November 27, 2018

5.0

It makes scheduling so much faster and easier to do.

Pros

Great visual to see staff i need where. I like that i can save templates and shifts. Staff can put in their time off requests and once i approve it shows up in the schedule. I also like that staff can see their schedule and updates.

Cons

Staff can't see in the schedule if someone else has time off.

Review Source

Response from When I Work

March 6, 2019

Hi Tammy, Jaime here from the Customer Care Team at When I Work. Thanks for taking the time to share your nice feedback with us! I'm glad to hear you are enjoying the app and that When I Work has helped you and your team save time scheduling. In regards to staff not being able to see when others have time off, this is actually visible to them from the Full Schedule tab on the web app. If you have any questions on this, feel free to reach out to us at support@wheniwork.com. Thanks again for your feedback. Have a great day! -Jaime

Robin B.  
  
Consumer Services  
Used the software for:

### "MMCo loves When I Work! "

June 27, 2014

5.0

Our business is heavy with dog-walking clients so we get a LOT of last minute requests. Spot needs a walk tomorrow and Friday? The shift is made available and the first interested employee to see it adds it to their schedule. Fido no longer needs a visit at 2pm? The shift is deleted and the employee is notified. The app on my employees' phones means they can avoid getting 10,000 text messages (unless they signed up for that notification, of course). The app on my phone means I can add shifts, move shifts, delete shifts and check the full schedule no matter where I am. My only whine is that they recently changed the display of shifts under individual employees, which makes it difficult for me to adjust the "hourly rate by position" for each employee (which my company really needs to streamline payroll).

Pros

Convenient and easy to use. Ability to control who is qualified to pick up a particular shift. Fool-proof time off requests/approvals. Exporting the schedule includes pay per shift, which makes is convenient for manually processing payroll.

Cons

A few cosmetic adjustments made recently are prohibitive. Also, my employees have complained that setting their availability is difficult, as the tool to choose the specific times is a bit tricky.

Review Source

Kristin R.  
Management  
Restaurants  
Used the software for:

### "What a nightmare -too many alerts to employees when setting up"

August 17, 2014

1.0

During the set up process, I set my account to invisible, yet still, employees kept getting email alerts when I was trying to set up the account/template. I wanted to give it a try before going live. However, due to the ridiculous amount of emails to the profiles I input into wheniwork, I had to abandon the effort. Even after canceling the account, I'm still getting notifications.

Pros

Would be nice for employees to gain access to scheduling via many methods of electronic communication

Cons

See review.

Review Source

Response from When I Work

December 3, 2014

Hi Kristin, I'm sorry you had such a frustrating experience getting things setup. Our email invitation system does send emails when you "add & invite" employees during setup. If you leave the emails out until you're ready to get staff on board, they will not get invites. It sounds like the schedule might have been Published before you wanted it to go out to your employes. You should be able to set the schedule and get things the way you want before you Publish it. It maybe too late, but I'd like to offer you a one-on-one with one of our customer success agents. They'll be able help get you setup and off on the right foot. We can also make sure you have plenty of time to pilot When I Work before making any commitment. Let me know. Email me at chadh@wheniwork.com. Thanks for checking us out! -Chad Halvorson CEO / Founder

Sameer D.  
Computer Science Student  
Computer & Network Security  
Used the software for: Less than 6 months

### "Best application for shifts scheduling"

November 3, 2022

4.0

Best

Pros

Fastest scheduling application for the shifts

Cons

No faceID or password protection and layouts are old faishoned

Review Source

Response from When I Work

November 4, 2022

Hey Sameer. Thanks so much for leaving a review! We appreciate your feedback!

VR

Verified Reviewer  
Digital Marketing Specialist  
Restaurants  
Used the software for: 1-2 years

### "Restaurant Managers Should Use When I Work"

December 5, 2018

5.0

Pros

Managing a restaurant, it provides a consistent channel of communication for employees. This takes the pressure off the manager for switching shifts, and lets the employees take care of this on their own. They can also request days off through the platform, so all of my scheduling information is in one place. The approval process notifies employees as soon as the schedule is published.

Cons

Some employees, that are not technologically savvy, have had a hard time adapting to the platform.

Review Source

Response from When I Work

March 6, 2019

Hello! Thanks for taking a moment to give us 5 stars! I'm happy to hear you're enjoying it! We do have some training videos on the Help Center specifically for employees using the app. If you, or your employees have questions, feel free to reach us at support@wheniwork.com Warmly, Adrianne

VR

Verified Reviewer  
Patient Coordinator  
Entertainment  
Used the software for: 1-2 years

### "When I work helped me remember my shifts"

December 14, 2018

5.0

When I Work was useful with my job in that it allowed me to contact my other coworkers, see my shifts, and their shifts as well so I could know who to contact if I ever needed to switch a shift

Pros

I liked the notifications when my shifts were happening so I never forgot them

Cons

I cannot really think of any cons about this software

Review Source

Response from When I Work

March 6, 2019

Hello! Thank you so much for taking a moment to provide us with your feedback and a great review! Kindly, Adrianne

VR

Verified Reviewer  
Technical Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great for time management"

July 24, 2023

4.0

As a consultant, our experience has been good. The product is easy to implement and easy to train end users.

Pros

We have helped several clients implement this tool and it has been very easy to setup and to train managers and employees to use. Setting up automated reminders, custom schedules, and integration with payroll are the top features our clients appreciate.

Cons

The primary complaint is that the platform can be slow at times and that it sends out too many alerts.

Review Source

Response from When I Work

July 27, 2023

Hi There! Thank you for leaving your detailed review. We appreciate the feedback as we are always looking for opportunities to better the app. Our Customer Care team would be happy to help you out with any behavior you are experiencing. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!

Sarah D.  
Event and Catering Sales Manager  
Restaurants  
Used the software for: 6-12 months

### "Great scheduling software. "

July 17, 2018

5.0

Pros

This makes scheduling is super easy and FAST! I love the fact that I can track hours, labor cost and keep an accurate record of all staff contact info.

Cons

I dont like the fact that I can not open more than one shift at a time. It just makes it a bit difficult when I am staffing 20+ team members.

Review Source

Response from When I Work

July 19, 2018

Hi Sarah, This is Carissa from Customer Care, thanks for the great review! I'm glad to hear the app is saving you valuable time. We're happy to help provide options for scheduling and posting multiple shifts! Please feel free to reach us at support@wheniwork.com anytime. Best, Carissa

NG

NICOLE G.  
Operating engineer  
Construction  
Used the software for: 1-2 years

### "When I work"

January 16, 2020

5.0

It's a great app. So easy to look at your schedule. And when you need time off, you can request it. Or you can set the days and times that you are available. Makes life easier!

Pros

When I work is a very easy app to use. I love that you can constantly look when you are working. I used this app when I worked on a party boat. What's great is you can swap shifts. Or if you dont want to work, you can send it out and someone else can take your shift. It's a lot easier since everyone is on the app.

Cons

There wasnt anything that I did not like about it. When I first used it, I was a little confused about how to request off, but I easily figured it out.

Review Source

Response from When I Work

January 19, 2020

Hi Nicole - Thank you so much for the awesome review! So happy to hear that features we offer, like Shift Swaps and Shift Drops are useful for you and your team! Thanks, Adrianne

LT

Laurie T.  
Owner  
  
Used the software for: 1-2 years

### "When I work is easy to use and has organized and streamlined our staffing process."

November 20, 2017

5.0

Lots of time saved and better communication with staff.

Pros

So easy to use and learn. I have used support several times and each time I get clear instructions on how to do what I need to do. Very helpful, step by step directions.

Cons

The only thing I don't like is that I cannot acknowledge shifts for my workers. Sometimes they have difficulty doing it from their phones and I am talking to them in person so I would like to acknowledge their shifts. I get that there is a point to making them do it but sometimes it is easier to do it on my computer. Having said that it is a very small issue.

Review Source

Response from When I Work

November 21, 2017

Hi Laurie, Thank you for writing this awesome review! It is great to hear how helpful When I Work has been for your coffee shop. Our support team appreciates the kind words. Customer service is a staple of When I Work so I am glad you have had a good experience whenever questions came up. If your team continues having trouble acknowledging their shifts, please email us at support@wheniwork.com so we can resolve the issue for you! Happy Scheduling! -Matt

BP

Breanna P.  
Photographer/Graphic Artist  
Photography  
Used the software for: 6-12 months

### "This review is of the UNPAID features"

August 8, 2018

4.0

It was quite good for a free app, but the experience can definitely be improved with the addition of paid features.

Pros

When I Work allows for easy access to the entire team's schedule, and is generally fairly easy to use. I liked that the app would send requests to your supervisor to approve shift changes with coworkers. My favourite aspect of this software, however, would have to be the "drop shift" option-- this would allow coworkers to view shifts available for pickup and choose to take on extra hours if desired.

Cons

Some of the more impressive features were paid features. Also, the layout (when used in 2017) was a little bit odd for the listing of employee shifts.

Review Source

Response from When I Work

August 27, 2018

Hi Breanna, We are happy to hear that When I Work is working well for you and your team and that you enjoy the request and shift drop features. We recently released an update to the schedule view in When I Work. Check it out and feel free to reach out to us at support@wheniwork.com if you have any questions! Thanks, Adrian

ML

Michelle L.  
Business Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Great software"

October 17, 2019

5.0

Schedule employees and tracking their time is breeze

Pros

I like this software because our employees can use it whenever and where ever, not to mention that it is free

Cons

The only con that I have is that sometimes I'm not able to get in the system, however; I cannot attribute this to their software, it could be user error

Review Source

Response from When I Work

November 13, 2019

Hi Michelle, Thank you for taking the time to write a review for When I Work! We really appreciate your thoughtful feedback, and we're glad to hear that you and your employees have enjoyed using When I Work. If you ever have trouble with your account or have questions, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ Best, Briana

KS

Keith S.  
Operations Manager  
Construction  
Used the software for: 6-12 months

### "Easy effective and priced right!"

April 16, 2018

4.0

Daily, weekly scheduler that actually works and gets used!

Pros

This one actually works for construction contractors that have multiple projects/ locations. Easy to add a location with address and notify the employee of schedule and a link to the address/ map of schedule. Employees can see other employees working on the project and arrange to carpool. Templates, copy schedules. super easy and effective scheduling program.

Cons

Allow the employer more control over the employee settings and options. Allow disable of selecting preferred work hours, allow disabling request time off. Improve social platform, texting, messaging.

Review Source

Response from When I Work

April 18, 2018

Hi Keith, Thanks for the review! We are happy to hear that When I Work is working well for your construction contractors and that you enjoy using the multiple schedules, job sites, templates and the copy schedule tools! You're suggestions have been passed along to our team. If you do not want your employees to select their preferred work hours or submit time off requests you can turn off the availability and time off request features in the App Settings section of your account. If you have any additional questions feel free to reach out to us at support@wheniwork.com. Thanks, Adrian When I Work Team

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