# Page 24 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 24 - Reviews of When I Work

## Showing most helpful reviews

Showing 576-600 of 1270 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Ashley P.  
Self Employed  
Events Services  
Used the software for: 6-12 months

### "When I Work"

September 25, 2019

5.0

Everything is really great and seamless with this product. I like that I can easily track all of my gigs in one place.

Pros

When I Work is very helpful for those who work several different jobs/gigs and need an easy way to track their schedules and bookings. It has been extremely helpful to me in doing this!

Cons

I wish the gigs would load quicker. It is easy to keep track but sometimes it takes a bit to switch between the menus in the platform.

Review Source

Response from When I Work

October 1, 2019

Hi Ashley, Anna here from When I Work Customer Care. Thank you so much for your feedback! We're happy to hear that When I Work has simplified keeping track of your schedules between multiple workplaces. If the app is taking some time to load between menus, there may be some stored data affecting its performance. I would suggest uninstalling the app, restarting your device, and reinstalling the app. This may help speed up loading times. As always, if you ever need any technical support, please reach out to us at https://help.wheniwork.com/submit-a-ticket/. Our Care team would be happy to help! Best, Anna

CL

Cemre L.  
HR Coordinator  
Construction  
Used the software for: 2+ years

### "When I Work "

September 5, 2019

4.0

WIW is a time saver and is very efficient for scheduling our team.

Pros

I like​ the different color options we can use for different scheduling reasons. I also like the labelling aspect so we can be organized.

Cons

I wish When I Work had a clock-in​/clock-out feature that we could tie into T-Sheets.

Review Source

Response from When I Work

September 14, 2019

Hello Cemre - Thank you so much for sharing this feedback and review with us! I'm so happy to hear that our app has allowed you to save time and helped make you and your team more efficient! We do have Attendance features to track time. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can review those options with you. Kindly, Adrianne

NR

Nino R.  
Fitness and Facilities Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "'When I Work' is Pretty Good"

April 17, 2019

4.0

Overall, I like it. I mostly use it for scheduling my 49 part time student staff that work for me. Being able to use the App on my phone allows me to make changes on the go as well, which is a nice feature.

Pros

Scheduling staff is quite simple with this software. I can edit shift times, switch staff around in shifts, add custom shifts, copy shift templates week to week.

Cons

The Workchat is pretty weak, with limited functions. It takes a while to load. Can't send videos. It doesn't have a function to auto-save photos to your phone's photo album.

Review Source

Response from When I Work

April 19, 2019

Hi Nino - Thank you so much for providing us with a review! I'm happy to hear that you're finding When I Work useful and easy to use on the go! If you're encountering an issue with WorkChat, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

SB

Sara B.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "Useful, but could use slight tweaks"

February 13, 2024

4.0

Pros

I love that it's easy to see my schedule and my coworkers schedule so I know who I'm working with and which doctors they are assigned to

Cons

I don't like that if I request off for work for what is usually a 12 hour shift, It only allows me to put 8hrs PTO and I can't submit it for the full day...

Review Source

Response from When I Work

February 14, 2024

Hello Sara, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the app. We are glad to hear that you enjoy the shift visibility. Regarding the maximum number of hours of PTO that can be taken in a single day, this is a setting that is customized by your employer. They can change this setting on the General Settings page of the account. I would recommend reaching out to them to clarify this setting as well as your company's PTO policiy as this may provide some additional context. Please feel free to let them know that we would be happy to help them with changing this setting if they are having trouble, and they can submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com for assistance. Again, we appreciate your time and feedback about When I Work. Please don't hesitate to reach out to us directly if we can every assist with anything else. Warmly, Sarah

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 1-2 years

### "Price is right for a mobile app clock in clock out scheduler. "

March 18, 2019

4.0

Pros

Scheduling is really easy and we love the chat feature for our remote employees. Now there have a built in recruiting tool which has been really nice.

Cons

Lack of GPS tracking. Similar programs allow your to get GPS geo fences to make sure your candidate is on site and then that they stay on site. When I Work does not tell you if they stayed on site. That feature is missed.

Review Source

Response from When I Work

March 22, 2019

Hello! Thank you for taking a moment to share your feedback. We're happy to hear you're likely to recommend us! We do not currently have active geo-tracking features within the app, but I can see how that may be helpful for your workplace and others. I appreciate you sharing this with us! If you ever have any questions, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can take a look and further assist! Take care, Adrianne

KM

Kati M.  
Concessions Manager  
  
Used the software for: 1-2 years

### "Very easy to use!"

November 2, 2017

5.0

Efficient way to schedule and keep track of how many were staffed for different events.

Pros

Self sufficient approach to letting my staff swap shifts and drop them. I really like being able to put our events on the annotation.

Cons

When you're listed as unavailable, you can't see the dropped shifts and few on my staff would like to just pick shifts up and not be scheduled on a regular basis.

Review Source

Response from When I Work

November 7, 2017

Hi Kati, Thanks very much for taking the time to review When I Work! We are thrilled that you are finding the system to be easy to use and self-sufficient for your team. To the other feedback with "unavailable" staff, these staff can still get alerts for shift Drops/Swaps even if they mark themselves as "unavailable". However, if the staff are already scheduled anytime during the block where the shift is being offered, then they would not see the shift request because this would be a double-book. Can you reach out to us at support@wheniwork.com? We'd love to consult further to ensure your staff can see these shift opportunities. Thanks again for your review and for choosing When I Work! Best, Sasha DeMarre

DK

Daria K.  
Owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Convenience "

March 7, 2019

5.0

I used it every day to check my schedule, clock in and out. I can’t tell you how many times I thought I was off but because this app has notifications and emails I didn’t miss a shift.

Pros

I had this at my precious job and I loved it. It’s fun, you can see who is working and request your days off. It’s much more fun than receiving schedule on WhatsApp. You can only clock in when you are near your workstation so you can’t cheat the system unless you know your managers password.

Cons

Even though I love to complain - with this app there’s nothing to complain about.

Review Source

Response from When I Work

March 9, 2019

Amanda here, from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us! I'm glad to hear you enjoyed the app and that using When I Work helped you not miss any shifts because of the schedule reminder notifications! Best, Amanda

SB

Sandy B.  
Operations Manager  
Printing  
Used the software for: Less than 6 months

### "We love When I Work!"

May 24, 2023

5.0

Excellent.

Pros

When I Work is easy for the employees to use.Easy to set-up.

Cons

We are only a month in, but at this point don't have any cons.

Reason for choosing When I Work

It is the only product I considered.

Review Source

Response from When I Work

May 25, 2023

Hello Sandy, We appreciate your time in leaving a review. It's exciting to hear When I Work has made managing your workplace a breeze! We're glad to know this is helping to make your teams' and your work lives easier. It's a pleasure to serve teams like yours! Best, Chelo

RB

ROBERT B.  
Construction Project Manager  
Construction  
Used the software for: 2+ years

### "When I Work review"

April 17, 2019

5.0

Great program, user friendly for both administrators and end users

Pros

User friendly - this program can be used from any device making it diverse for a company that may carry different devices

Cons

Copy and paste from week to week. You can copy an entire week but not an individual day.

Review Source

Response from When I Work

April 19, 2019

Hey Robert - Thank you so much for taking a moment to provide us some feedback and the review! I'm happy to hear that you're finding When I Work is helpful for all areas of your business! We'd love to review our Scheduling Shortcuts, including the option to Copy Shifts to another day. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

MH

Mindi H.  
Practice Manager  
  
Used the software for: 1-2 years

### "This has made scheduling and requests so easy! Saves me so much time!"

December 4, 2017

5.0

Pros

The ease of use and specific scheduling features. The drag and drop features and the copying of shifts or whole weeks is wonderful. I love that you can see any requests or availability right on the day you are scheduling.

Cons

I wish you could cleanly print a whole month. It doesn't print as nicely as a week or day. We have just enough staff for there to be a day where some people won't make it onto the month schedule when printed. It's really the only flaw! I have to export and create a word doc to see a full month and I don't want to split my team in half :/

Review Source

Response from When I Work

December 5, 2017

Hello Mindi! Thank you so much for your fabulous feedback! I am glad to hear When I Work has helped make scheduling your employees so easy and that you enjoy the scheduler view has both availability and time off requests right where you want them. I have passed along your thoughts about the print for Month View to our Product Team for further review. Wish you and the team at RedStone Animal Hospital a wonderful day! - Cara When I Work Team

AH

Annie H.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "Excellent for Managing Shifts in Restaurant Industry"

August 7, 2020

5.0

Pros

This App is EXCELLENT for restaurant scheduling. It makes it very easy to swap shifts and see everyones work schedule without having to call every single person you work with.

Cons

There are times when you need to contact a coworker by phone, but not all of the employees profiles have their phone number. It would be great if that was a requirement for every profile.

Review Source

Response from When I Work

August 13, 2020

Hi Annie - Thank you so much for taking the time to provide such a lovely review! We're thrilled to hear that our features help your team work better together, especially with communication and finding shift coverage! I appreciate you sharing with me the feedback on how it would be helpful for the phone number field to be required, thank you! Kindly, Adrianne

VR

Verified Reviewer  
Owner and President  
Education Management  
Used the software for: 1-2 years

### "Great for scheduling, communicating and tracking staff timecards"

April 2, 2019

5.0

Pros

There are lots of features on this product. In addition the customer service and support are both excellent. We like scheduling people out a few weeks in advance, using previous week's schedules as templates for future weeks. Staff can ask for certain dates off, other staff can opt to take the open shift. Geolocation is used so staff can sign in when they arrive (either on a computer or their mobile device).

Cons

We really do not have any concerns with this software. It is easy and intuitive.

Review Source

Response from When I Work

April 3, 2019

Hello! Thank you so much for taking the time to share this awesome 5 star review! I'm so happy to hear that you're loving all the great features we offer and that our Care Team has been able to help you out with great service! Thanks, Adrianne

Quentin V.  
Information Technology Specialist  
Legal Services  
Used the software for: 1-2 years

### "Great Product"

January 25, 2019

4.0

Pros

Easy to request time off and see your work schedule

Cons

A better website layout would allow it to flow a bit better

Review Source

Response from When I Work

March 6, 2019

We appreciate you taking the time to share your feedback and provide a review. I will pass along your suggestions regarding the website layout to our product team for review on future updates. If you have any questions, please don't hesitate to reach us at support@wheniwork.com so we can assist.

CA

Chelsae A.  
Group lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Main source "

November 17, 2021

2.0

Pros

This became my main source for my work schedule

Cons

It wasn’t in full access by my employer so slowly got better

Review Source

Response from When I Work

November 30, 2021

Hi Chelsae, Alyssa here with the Care Team at When I Work. Thanks for your feedback! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. All the best, Alyssa

AH

Alizabeth H.  
Building Supervisor Lead  
Education Management  
Used the software for: Less than 6 months

### "Review of wiw"

March 6, 2024

3.0

So far it hasn’t been horrible. There are some things that need to get worked out.

Pros

The ease of putting schedules together. It’s nice to have all of my schedules in one place.

Cons

That I have to see everyone’s schedule when they are at other buildings.

Review Source

Response from When I Work

March 7, 2024

Hi Alizabeth, Shab here from When I Work. Thank you for your wonderful review of our app! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab

SV

Shawna V.  
Facility Supervisor  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "When I Work is a fantastic tool!"

March 7, 2024

5.0

Pros

I loved the ease of scheduling and notifying staff

Cons

When staff couldn't remember their password it wouldn't let them reset on the app, they had to use a computer

Review Source

Response from When I Work

March 12, 2024

Thanks for taking the time to review our app, Shawna. We always appreciate hearing new ways that we can improve our product.

AW

Aaron W.  
CFO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great software that is very easy to use!"

October 13, 2017

4.0

Better controls over time card monitoring, audit trail, and better PTO system then we were previously using.

Pros

User-friendliness and clock-in/clock-out feature that is tied to the IP address of the location employees should be reporting to.

Cons

No PTO accrual. Integration w/ Quickbooks Online is not great with the payroll module. It does not split the hours into Regular, OT, and PTO categories. Makes the process still much of a manual lift when paying employees.

Review Source

Response from When I Work

October 16, 2017

Hey Aaron, Thank you for leaving us a review! I am happy to hear that you are finding the software easy to use - especially for your staff clocking in and out. Thank you for providing us with that feedback about PTO accrual and integration with QBO. We are always working on improving the functionality of our app and adding new tools as well so this feedback is very important to us. Have an excellent day!

MF

Mishelle F.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "A great way to make sure everyone knows their schedule!"

December 3, 2019

5.0

Overall, it’s a wonderful app. I love that we can chat with our employees through it, list their job, and the dates and times they’re working.

Pros

I love that this app has everything that we need to assure that our employees know when they’re working. It’s amazing that we can put everyone’s times in, and people can request time off as well!

Cons

The Android and Apple apps are pretty different. They don’t work in the same way, and it gets confusing when people try to request time off. Sometimes I see it, sometimes I don’t.

Review Source

Response from When I Work

December 6, 2019

Hi Mishelle, Thank you so much for taking the time to share your feedback on When I Work with us! We're glad to hear that you've enjoyed using When I Work for scheduling your employees, and that they've been able to keep track of when they work as well as communicate with you through the mobile app. We really appreciate your feedback regarding the differences between the different platforms When I Work is available on, as well. Thank you again for sharing this with us, Mishelle! Best, Briana

LH

Lori H.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Good tool but a bit tough to navigate for a first time user"

September 8, 2017

4.0

Easy schedule sharing and time tracking.

Pros

I love being able to instantly share schedules and schedule changes with employees on the corresponding app. I also really like the time clock tool that allows employees to clock in and out on a work station or their phone app. Very convenient. Text help was quick to reply during regular business hours. Reasonably priced for my business type.

Cons

I am a first time user of this type of program. I did not find the set up to be very intuitive. I also felt a bit overwhelmed by the barrage of email and text tip messages I received in the first few days. I think it would be much more effective to ask the client if they would like a one on one Q&A/setup tour to address the personal needs of the business rather than peppering tips hoping something applies to the situation/business. Also, my business operates only at night and on the weekends so that is when my employees and I have questions. Text support is not always available when I need them which can be very frustrating.

Review Source

Response from When I Work

September 11, 2017

Hi Lori! Thanks for leaving us a review! We are happy to hear that you are finding both the scheduler and time clock beneficial for your company. We do always try to schedule one-on-one training sessions with our new customers, so I apologize that you did not receive that. Our Customer Care team does work extended hours on Live Chat, but if you are not able to reach them at that time you can always send in a ticket to support@wheniwork.com and they will get back to you as soon as they can. Have a great day!

LD

Lisa D.  
HR Director  
  
Used the software for: 2+ years

### "Great experience for large operation"

October 4, 2018

5.0

Pretty straight forward piece of software which was super easy to implement in a large operation. Overall, very happy with it and would recommend to anyone!

Pros

We implemented this software for a staff of 52 hourly employees and found it to be incredibly helpful as opposed to scheduling on excel. It was easy to drag and drop boxes between employees and see shift swaps. We also liked the easily accessible app - no more excuses! Overall, it simplified scheduling, making it much more accessible for our very large staff.

Cons

When initially setting up the difference office locations and shifts, it wasn't as easy to edit. However, with some practice, we developed our method and got into the swing. There may be an easier way when initially setting up the schedule, locations, and shifts.

Review Source

Bobby G.  
President  
Food & Beverages  
Used the software for: 2+ years

### "Great tool for basic employee scheduling and communication"

July 20, 2021

5.0

Pros

Great tool for basic employee scheduling and communication. The app is great. Customer service is great.

Cons

Pricing per individual is higher than I would want to pay.

Review Source

Response from When I Work

July 22, 2021

Hello Bobby, Natalie here with When I Work Customer Care! Thanks for taking the time to share your thoughts - we're always happy to hear when we could make keeping up with scheduling and communication a smooth process for small businesses. We base our plan and pricing options on customer feedback, so we also appreciate hearing what does and doesn't work with your situation and budget. Thank you again for your time, and please take care! Best, Natalie

NG

Nic G.  
Musician  
Events Services  
Used the software for: 1-2 years

### "Let's mme easily pick up jobs...if I can grab them first."

October 9, 2018

4.0

Pros

I am only a user from the employee side of things, WhenIWork makes it easy to pick up shifts and get details about each job I am assigned. I love how easy it is to let my manager know days I need off and which days I would prefer to work.

Cons

The only downside is that the jobs are a first come-first servem Meaning when a job gets sent out, whoever grabs accepts it first gets it. This feature has left me without work multiple times. I'm not sure how it would be done, but I wish jobs could be assigned to employees individually so everyone got a fair shot.

Review Source

Response from When I Work

October 28, 2018

Hi Nic, We are happy to hear that When I Work that When I Work is working well for you and that you are enjoying the scheduling and time off and availability features! :) It sounds like your employer uses the OpenShift feature to offer shifts on a first come first serve basis. If they are having trouble with coverage, they could send out OpenShift reminders or assign shifts directly to employees and use the shift swap/drop feature if an employee cannot work an assigned shift. If you or your employer have any questions about this, please reach out to us at support@wheniwork.com! We are happy to help! Cheers, Adrian When I Work

FS

Francesco S.  
Head Chef  
Hospitality  
Used the software for: 2+ years

### "Very useful"

December 9, 2019

5.0

Time tracking. Employees work shift distribution and management.

Pros

Easy to schedule working shifts, time tracking capability, the possibility to request time off work.

Cons

GPS functionality could be improved, not always accurate. the app also doesn't allow to remove shifts or change the schedule like the website.

Review Source

Response from When I Work

December 12, 2019

Hi Francesco, Thanks for taking the time to review us! We are glad to see that the app has been beneficial in scheduling, time tracking, and submitting time off. In regards to the GPS not always being accurate, if you reach out to us at https://help.wheniwork.com/submit-a-ticket/ we'd be happy to troubleshoot with you! Best, Katie

TG

Tabatha G.  
Program supervisor  
  
Used the software for: 1-2 years

### "It has worked well for us."

February 21, 2018

4.0

Easy of use for employees. It also is great for payroll and figuring out hours.

Pros

The location feature makes it easier to keep track of when employees actually are ready to work. Also the push notifications are nice to remind employees to sign in if they have forgotten.

Cons

Customer service has not been helpful. It is difficult to get in touch with them and they do not return emails very quickly. Also, this doesn't work well with Android phones.

Review Source

Response from When I Work

February 22, 2018

Hi Tabatha, Thank you for your feedback. We are glad to hear that you are enjoying the timeclock features in When I Work. We definitely want to improve your experience, so if there are any specific issues you are encountering, or questions you have please reach out to us at support@wheniwork.com or via live chat. All the best, Adrian When I Work

VR

Verified Reviewer  
Helpdesk Support Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great for Schedule tracking"

August 7, 2018

5.0

We set it up and then pretty much forgot it, it just worked.

Pros

I love the multiple ways of seeing my schedule, via the web interface or the handy apps for android and ios. The notification features are great and management is easy to figure out.

Cons

I wish it had better google calendar integration, as I find google calendar's notifications to be better.

Review Source

Response from When I Work

August 27, 2018

Hello, I'm glad to hear that When I Work is working well for you and your team and that are enjoying the schedule view and notification features! :) We do offer a Calendar Sync feature that allows you to share the When I Work schedule through Google Calendar: https://help.wheniwork.com/articles/syncing-your-schedule-to-a-calendar-app-computer/ If you have any questions about this, please reach out to us at support@wheniwork.com! We are here to help! Thanks, Adrian

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