# Page 25 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 25 - Reviews of When I Work

## Showing most helpful reviews

Showing 601-625 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
n/a  
Online Media  
Used the software for: Less than 6 months

### "Convenient and easy method to clock in"

September 22, 2020

5.0

I was told by my boss to get this app to use to clock in when i was working. However the company did not last & my time using this app was very short however I did find being able to clock in on the go with only your phone very convenient.

Pros

I loved being able to just go on my phone and clock in. There's really nothing more convenient than opening up an app on your phone & "clocking in".

Cons

I honestly only used it as an employee and not for very long so i had a very limited experience with this product.

Review Source

Response from When I Work

September 30, 2020

Hi there - Thanks so much for taking a moment to provide a review for us! I'm happy to hear that the features we offer and having access to your schedule and time tracking at your fingertips was so helpful. Kindly, Adrianne

KW

Kelsey W.  
Owner  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Horrible Support"

March 19, 2020

3.0

First signed up in 2018 and immediately upgraded for payroll feature. Couldn’t get it to work and had to cancel entire membership because we couldn’t get assistance during our busy season. In 2019, I noticed they made some changes and altered their membership options. Tried again and found more bugs. This service is nothing but a headache and a borderline scam. No support staff - they’re too busy sending had written “thank you” notes to free trial members to create the illusion that they have good customer service, yet don’t even have a contact phone number for assistance.

Pros

Loved the GPS feature, team message board and the idea of payroll Integration.

Cons

The “concept” Was great but the reliability was poor. No staff to assist. Lots of bugs.

Alternatives considered

[Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/)

Reason for choosing When I Work

More features.

Review Source

Response from When I Work

March 25, 2020

Hi Kelsey, Thank you for taking some time to leave us a review. We appreciate it! Our team has been working hard to ensure that our customers are supported. I'm sorry to hear that you were not able to get in touch with our Care team for assistance when you used When I Work. We offer technical support over email and live chat. We're available if you have any questions or additional feedback. Please reach out to us at https://help.wheniwork.com/submit-a-ticket/. Thank you! Anna

MH

Melissa H.  
CIO  
Security and Investigations  
Used the software for: 6-12 months

### "8/10"

May 20, 2019

4.0

HAPPY WITH IT. MOST AFFORDABLE.

Pros

SIMPLIFIED OUR SCHEDULING PROCESS AND LESS SHIFTS UNFILLED OR FORGOTTEN.

Cons

THE WORKCHAT ON THE APP, IS DAM NEAR IMPOSSIBLE TO USE SOME DAYS. I ALSO WISH I COULD DELETE CHATS FROM MY QUEUE AND NOT JUST "LEAVE \[THE\] CHAT". THERE HAS ALSO BEEN TIMES, SHIFTS SCHEDULED ARE NO LONGER THERE. IT HAS HAPPENED 3XS. WE HAVE 3 BRANCH OFFICES AND I WOULD LIKE TO VIEW ALL BRANCHES AT ONCE AND NOT SWITCH WORK PLACES. WE HAVE PEOPLE WHO WORK IN MULTIPLE AREAS.

Review Source

Response from When I Work

May 21, 2019

Hi Melissa, Thank you for your review! I'm glad to hear that the app has simplified your scheduling process. I want to make sure we help you with what you are experiencing on WorkChat and with shifts no longer appearing on the schedule. We can also help look at your accounts to see if there is a better way to access all of them. Please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care Team would be happy to help you with this further. Cheers! -Megan

BL

Becca L.  
Barista  
Food & Beverages  
Used the software for: 1-2 years

### "When I Work"

February 28, 2020

4.0

Overall, When I Work is a very nice, user friendly app for scheduling and shift reminders.

Pros

I like being able to see, not only my schedule, but also my co-worker's schedule, so I can easily who I'm working with, or who I could most likely swap a shift with. The shift reminder notifications are a life saver.

Cons

The group chat feature looked nice, but the notification capability isn't as fast and efficient as a texting group chat like GroupMe.

Review Source

Response from When I Work

March 4, 2020

Hi Becca - Thank you so much for taking the time to share a review with us! I'm thrilled to hear that you have enjoyed features like being able to see your co-workers schedule and Swapping or Dropping shifts. I also appreciate you taking time to share feedback with me on WorkChat and how we can improve! Thanks again for the review! Best, Adrianne

SM

Stephanie M.  
President  
Retail  
Used the software for: 2+ years

### "When I Work Review"

June 4, 2019

5.0

We have had a great experience with When I Work. It’s easy to use for everyone.

Pros

I love the app feature where employees can get instant notifications for their shifts, reminders and/or chats.

Cons

It’s sometimes hard to use the admin features on the app and on the iPad. Also, I wish you could change someone’s shifts to another location without having to delete it and start all over. We have 3 locations so that would be helpful.

Review Source

Response from When I Work

June 7, 2019

Hi Stephanie, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

Don M.  
  
  
Used the software for: 2+ years

### "Great for small business"

September 26, 2016

5.0

We are a smaller golf course that had to schedule with weather as a factor. Our employees read their sched every day in case of changes. And they love swapping shifts to accomodate their social schedule.

Review Source

VR

Verified Reviewer  
Executive Assistant  
  
Used the software for: 6-12 months

### "Great usability"

November 15, 2017

5.0

Pros

I love the ease of use. I think it is great that all employees have access to their timesheets all the time, and that their schedule is easy to view and read.

Cons

I do wish there was an option to round the time (our company rounds to the nearest .25 hour) It would really make payroll easier.

Review Source

Response from When I Work

November 16, 2017

Hi there, Thank you for taking the time to write this review! I am happy to hear When I Work has made a positive impact on your business. We appreciate the feedback and I will pass it on to our product team! Best, Matt

PE

Perry E.  
Operations Manager  
E-Learning  
Used the software for: 2+ years

### "Good tool - Easy to Use"

May 7, 2019

5.0

Reliable, much easier to print from a few years ago, and aside from having to be very careful where you click when making adjustments on the schedule, good software.

Pros

My team does not struggle using this tool like previous ones. Rather simple interface and pretty reliable.

Cons

Administration can be a little clunky due to "action area" issues in their code, but overall a good tool.

Review Source

Response from When I Work

May 9, 2019

Hi Perry, Thank for the great review! I'm glad to hear your team is finding it easy to use. If you are experiencing any difficulties on the administrative side, feel free to send us a message at https://help.wheniwork.com/submit-a-ticket/ Best, Terra

TD

Tina D.  
Pres  
  
Used the software for: 1-2 years

### "Easy to use. Very functional. "

November 10, 2017

5.0

Pros

Very easy to use even for a non techie person like me. All the employees appreciate being notified of their original schedule and any changes by text.

Cons

The only thing I can think of that I don't like about the software is it would be nice if it were less expensive. Also if we have really busy days and the employees need to clock in earlier it doesn't allow that.

Review Source

Response from When I Work

November 13, 2017

Hi Tina, Thanks for taking time to review the When I Work app! We really appreciate all the feedback. It's wonderful to hear that you are finding the system easy to use - our product team tries their best to ensure that anyone can use the tool, even those that are not too techie :) There is an option in the "App Settings" to allow staff to clock in "Anytime", which would help if you're busy and need more staff on the fly. We'd love to tell you more about this option to see if it would work for your business. Please email us at support@wheniwork.com so we can advise further. Thanks again for your review, and also for choosing When I Work! Best, Sasha

HO

Hannah O.  
Marketing Manager  
Construction  
Used the software for: Less than 6 months

### "Great Communication tool and timeclock!"

August 1, 2022

5.0

Great for the employee and employer

Pros

Such a great platform for messaging co-workers, whether you need a shift picked up or have a question- great app that sends messages directly to your phone. The time clock is very simple to use.

Cons

The app was sometimes glitchy on my iPhone, not sure if others experienced that issue as well.

Review Source

Response from When I Work

August 4, 2022

Hi Hannah, Natalie here with the Customer Care team at When I Work! Thanks so much for taking the time to leave your feedback. We're happy to hear the app has made keeping in touch with your team a breeze! We'd definitely like to investigate any performance issues or other instances of odd behavior with your app as well. Could you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ with a description of the problem you're encountering so that we can work to resolve this? We're here to help! Best, Natalie

KC

Katie C.  
owner  
Sports  
Used the software for: 6-12 months

### "So easy to use! "

August 6, 2019

5.0

The scheduler is super easy to use, you can copy and paste an entire schedule, or have a repeating shift for an employee. It cuts down on my scheduling time and I like that people can view coworkers schedules so they know who to reach out to when they need a shift covered.

Pros

I like that my employees can download it as an app. We use the workchat for trading out shifts, communicating with our staff and reminding about important things. The app also lets you customize how/when you receive notifications about your shifts. Takes all the confusion out of when my employees are supposed to be here.

Cons

I have a ton of part-time employees, wish you didn't have to pay per employee :(

Review Source

Response from When I Work

August 8, 2019

Hi Katie - Thank you so much for taking a moment to give us a great 5 star review! I'm so happy to hear that our app has helped make things more efficient for you and ensure that your team shows up on time! Again, thanks for a great review of many of our features! Best, Adrianne

BK

Brittany K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A lot to learn!"

December 29, 2018

4.0

I would recommend this product for a small business. I believe the product would be best if you were willing to pay for the highest package. Seems very-well set up for a restaurant-type of business (not what I have). It has made my scheduling easier, although it took me a long time to figure out how to use it.

Pros

I purchased this product when I got sick of making excel schedules for my 18 staff members. It solved the issue of making the schedules, and now, clocking-in. Things can be color-coded and it helps track a budget which is very helpful in small business. There are A LOT of features, most of which I still haven't figured out how to use. Customer service is always kind, as I have had to use them several times.

Cons

It took me about 6-hours to really figure out how to use this product, and I still don't know how to use half of the features. I wish it were more user-friendly, and I wish some features were not so expensive. You essentially pay by the number of employees, but cannot select which employees have which features. This is frustrating when you have many part-time employees.

Review Source

Response from When I Work

March 6, 2019

We appreciate you taking the time to share your feedback and provide a review. If you have any questions, please don't hesitate to reach us at support@wheniwork.com so we can assist. Kindly, Amanda

KM

Kidada M.  
Owner  
Education Management  
Used the software for: 1-2 years

### "Works like a charm"

March 13, 2019

5.0

Keeps employees from clocking in early on shifts, helps me manage time, helps me see what rooms employees are scheduled.

Pros

Love that this program does more than just clock in and out for employees. It allows the to request time off, there is a messaging feature between management and employees, it allows you to see the projected budget for payroll after entering hours. It is very customizable for shifts. Also alerts you to if an employee is late to work.

Cons

Nothing really! Cant think of anything. It works great for us.

Review Source

Response from When I Work

March 15, 2019

Hi Kidada! Thank you so much for taking the time to share such wonderful feedback with us! We are so glad to hear you're finding it useful and helpful for your workplace! Thanks for the 5 stars across the board! Kindly, Adrianne

VR

Verified Reviewer  
Software Developer  
Restaurants  
Used the software for: 6-12 months

### "When I Work"

December 6, 2018

5.0

Pros

When I Work is an intuitive and essential tool for scheduling employees. Using it as an employee is a breeze. Switching shifts and getting someone to cover has never been easier. Your need as an employee are accessible to all of your coworkers and supervisors can be notified via options in setting up the application

Cons

I wish it had a catchier name, but I can't come up with one.

Review Source

Response from When I Work

March 6, 2019

Hello! Thanks for taking the time to give us a great review! Kindly, Adrianne

Carlos Adrian B.  
Project Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Usability comes with a price"

August 29, 2019

3.0

OVerall experience is that transparency on the cost-benefit relation is a point to improve.

Pros

Customer support responds on a timely manner and are very dedicated. TThe app is easy to set up and configure.

Cons

Having probably the full functionality you might expect when you get the app comes with a cost and it is not clear what you get until you find yourself in the need of it.

Review Source

Response from When I Work

August 31, 2019

Thank you for utilizing When I Work and for our reviewing our application. We love hearing your praise for When I Work.

VR

Verified Reviewer  
Care Coordinator  
Law Enforcement  
Used the software for: 6-12 months

### "Great!"

November 20, 2018

5.0

it is very convenient and a great way to help modernize businesses today.

Pros

Easy to communicate with others, enjoy being able to clock in/out from the app.

Cons

Messaging can be tricky and delayed at times.

Review Source

Response from When I Work

February 9, 2019

Hi there, Megan from the When I Work Customer Care Team here. Thank you for your great review! We're happy to hear that the app is making it easy for you to communicate with your team and clock in and out. If you email us at support@wheniwork.com, we're happy to look into the messaging delays you are seeing. Cheers, Megan

CG

Cheyenne G.  
Technician  
Veterinary  
Used the software for: Less than 6 months

### "When I work review "

January 29, 2021

5.0

It is a great experience. Really enjoy being able to keep track of my schedule and have automatic reminders of when I work.

Pros

Just started to use when I work. Really enjoy the app. And online features. The ability to request off without being at work makes it easy to keep my schedule how I would like to work.

Cons

Not being able to sync a calendar on the mobile app. Also the mobile site does not have everything that the website has and this makes it difficult to change things on the go.

Review Source

Response from When I Work

February 2, 2021

Hi Cheyenne - Thanks for taking a moment to share some feedback with us! It's great to hear that you're loving the features we offer, and the ease of submitting time off requests through the app! Thanks, Adrianne

VR

Verified Reviewer  
Research Assistant  
Research  
Used the software for: Less than 6 months

### "Simple and effective team organising tool"

October 7, 2019

5.0

A simple and effective team organising tool that is especially useful in a workplace where scheduling all activities, such as shifts and breaks, is very important and where a simple calendar is not enough. When I work offers easy shift scheduling, efficient way of swapping shifts between the employees, requesting time off, and communicating with a whole team through the chat.

Pros

When I Work has a simple and easy to navigate web interface that allows for a straightforward shift scheduling. Shift assignments need to be acknowledged by the employees so the risk of miscommunication is minimal. The platform offers the option to directly swap shifts between the employees without having to go through the manager, which is very efficient and helps avoid wasting anyone’s time. The app is very helpful for checking the schedules and updating them on the go.

Cons

An option to mark open shifts and in such way alert the employees that someone is needed to fill in is missing.

Review Source

Response from When I Work

October 11, 2019

Hello, Thanks so much for this detailed and thorough review! We are glad to hear your positive comments about the user interface and features! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we can assist with letting employees know there are available OpenShifts! Thanks, Vicki

DU

Dovile U.  
Chief manager  
Education Management  
Used the software for: 1-2 years

### "Great scheduling app"

June 4, 2019

5.0

Great! When swiched from another schedule planner, our life became easier :)

Pros

Easy to use, nice graphics, all functions that our company needs, easy to calculate payments, works on mobiles (iphone and android) and computers. Requests for holiday and time off online, so we don’t use paper requests any more.

Cons

staff chat - we never used it, salary counted in dollars only (we need euros)

Reason for choosing When I Work

We’ve been trying about 5 other products, i don’t remember the names though... wiw was much more customer friendly and had all the options that we needed with nice and understandable graphics

Review Source

Response from When I Work

June 7, 2019

Hi Dovile, It is delightful to hear such positive words. Thanks for the review!We appreciate your time.

VR

Verified Reviewer  
Financial Center Manager  
Financial Services  
Used the software for: Less than 6 months

### "Inexpensive scheduling tool"

June 12, 2018

4.0

Pros

I used this at a small financial institution. This was an easy way to share information with team members but required a decent amount of work on my part to upload all of the data since the organization had a separate scheduler.

Cons

Although it is helpful to allow individuals to see when they work, you don't get the information about who you're working with which may, in some cases be very helpful.

Review Source

Response from When I Work

June 30, 2018

Hey there! Julia here, from When I Work Customer Care. Thank you for taking the time out of your busy day to let us know your thoughts! In your comments, you mentioned not being able to see your coworker's schedules. I understand how having this option would be beneficial to you. This setting is going to be something that is controlled by the managers on the account. Thank you again for providing your feedback! We greatly appreciate your time. Take care, Julia -When I Work Team

VR

Verified Reviewer  
WS HR Strategist  
Farming  
Used the software for: Less than 6 months

### "Helpful when you're just starting your business "

July 12, 2022

3.0

Pros

it is a good alternative of a proper scheduling Software. many startups dont consider many factors when running a business due to small budget. When i work is a great option when you need a scheduling Software in absence of a fully functional scheduling software.

Cons

Ease of use is one of the forst thing which matters the most in a software and this one lacks it badly, functionality a d features are vary basic and interface is very outdated.

Review Source

Response from When I Work

July 14, 2022

Hello, Bill here from When I Work Customer Care. Thank you for the awesome review. We are happy to hear When I Work has made checking/receiving your schedule a breeze! Thanks, Bill

VR

Verified Reviewer  
Director of Special Events & Community Relations  
Construction  
Used the software for: Less than 6 months

### "Great app to keep up with work schedules"

November 13, 2018

4.0

Pros

If you are a small business or have minimal employees, there is a free version of this app you can use to schedule up to 10 days in advance. Work schedule app works much better than a paper schedule so employees can keep up with their schedule. If the manager has to change their work schedule, they will see it in real time instead of relying on an updated paper copy.

Cons

It can be time consuming if you have multiple people/schedules to enter. Other than that, this app suited all of our needs. Employees were happier with it too.

Review Source

Response from When I Work

February 9, 2019

Hi there, Megan from the When I Work Customer Care Team here. Thank you for your great review! We appreciate hearing from you. We're glad to hear that the app is suiting all your needs and that your team is happier! If any questions come up, feel free to reach out to us at support@wheniwork.com. Cheers, Megan

TH

Tommy H.  
Regional Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "When I Work has completely transformed the way we handle time and attendance for the better! "

October 12, 2017

5.0

Time saving!

Pros

It is easy to use for both management and staff! It removes the headaches caused by countless headaches and all paper trails. It also gives our staff a sense of accountability for their own hours and shifts.

Cons

I think the functionality is great. I just wish that it was a little more customizable for our exact needs.

Review Source

Response from When I Work

November 2, 2017

Hi Tommy, Thanks so much for your review! We are thrilled to hear that When I Work has made a positive impact on your team's time clock & attendance needs. It's wonderful to hear that the app has been easy to use, and also a way to get rid of all the paper! If you think of some ideas of how we can improve the system that would fit your specific use case more, please send your thoughts our way to support@wheniwork.com. We'd love to share these with our staff. Thanks!

VR

Verified Reviewer  
Counseling Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "Great for managing future time requests"

January 14, 2019

4.0

I really liked using When I Work as an employee since I had a constantly changing schedule with my other job and I could always let my boss know when I would be available that week. I also could make vacation requests in advance and have it on written file. I felt it was adequate for everyday clocking in and out.

Pros

I liked the ability to put in current availability and adjust it based on my other job. It was very easy to ask for time off. Clocking in and clocking out as an employee was easily managed from my phone.

Cons

I disliked the slowness of the app on my phone and the inability I had to manage excessive notifications from other employees.

Review Source

Response from When I Work

March 6, 2019

Thanks for taking a moment to share your feedback with us. I'm sorry to hear you encountered some issues with the app. If you'd like to look into those further, please reach out to us at support@wheniwork.com and we'll be happy to help out! Warmly, Amanda

Brett K.  
District Manager  
Sporting Goods  
Used the software for: 2+ years

### "Amazing product for any size business with irregular schedules"

November 21, 2017

5.0

Pros

Ease of use. Ability to schedule multiple stores or locations from one application instead of having a bunch of spreadsheets.

Cons

I wish there was a manager or district manager dashboard where I could look at all locations total hours for a given week.

Review Source

Response from When I Work

November 22, 2017

Hi Brett, Thank you for writing this awesome review! We are thrilled to hear you have had success with When I Work at your locations. We appreciate the feedback regarding the management dashboard. I will be sure to pass this on to our product team! Have a great day. Matt

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