# Page 26 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 26 - Reviews of When I Work

## Showing most helpful reviews

Showing 626-650 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DAM

Daniel Alejandro M.  
  
  
Used the software for: 1-2 years

### "Thank you for telling me when I come to work late"

June 13, 2018

5.0

Pros

My relationship with this app it´s a fun one. I do hate the fact that I get to see how much work I have in advance, but I also enjoy that when it comes to my work, When I Work always helps me to be on time or to be clear about my schedule. I enjoy all the information that it gives so I always know whats going on at my office. So easy to use and understand, and that just make this app perfect to be in touch with my work. I´m always counting the hours to my next day off with this app.

Cons

I actually enjoy this app very much even thought it always have so much control and power over the employees. Thanks to this, I always do my best not to be late.

Review Source

RA

Rosemary A.  
HR  
Construction  
Used the software for: 6-12 months

### "Electronic Time card system that's simple to use"

December 10, 2019

3.0

It was a system that was simple to use, but it did have some problems at times where our employees weren't able to log in. It cost me my time becasuse I would have to do it for them.

Pros

I liked that it kept accurate records of the time the employees punched in/out. For a lot of our guys that aren't good with computers, this system was simple enough for them to use.

Cons

There were a times when the employeees weren't able to log in and also it would lock up. They had to remove the app and reinstall to try to get it to work.

Reason for choosing When I Work

We chose it because it was resaonable priced and it seemed simple enought to have anyone use it.

Review Source

Response from When I Work

December 19, 2019

Hi Rosemary! Thank you for taking the time to share your feedback. We are sorry to hear that you experienced some trouble with our application. We are happy to look into any issues if you could submit a ticket to https://help.wheniwork.com/submit-a-ticket/. Thanks again! Kate

JR

Jason R.  
Security  
Civic & Social Organization  
Used the software for: 6-12 months

### "When I Work, How it works for you."

July 28, 2022

4.0

It did what it was supposed to do and it allowed me to keep track of my schedule in a fairly efficient way.

Pros

It made it easy to schedule see your schedule and pick a schedule in the future to attend.

Cons

That sometimes when it would post to the job was available when I would click on it after it was posted it would not be available or it already be taken.

Review Source

Response from When I Work

August 1, 2022

Hi Jason, Thank you for choosing When I Work and for leaving us this review!

VR

Verified Reviewer  
Service leader  
Consumer Services  
Used the software for: 6-12 months

### "When I work "

August 8, 2019

5.0

Pros

My work place uses it, so it is accessible to me. I pretty much find it okay

Cons

I find it slow and full of errors . It reveals all the information to everyone who uses the app.

Review Source

Response from When I Work

August 17, 2019

Hello! Thank you for taking a moment to share your feedback with us! I'm happy to hear you're enjoying having access to your schedule! If you're running into issues when using the app, feel free to submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again! Adrianne

DG

Diego G.  
Staff Writer  
Media Production  
Used the software for: 6-12 months

### "Redefines what easy should be"

October 31, 2019

4.0

We needed a better way to keep up with scheduling needs and this free tool came up in our research. It was a very pleasant experience, mainly because of the cost (or lack thereof) and simplicity of use.

Pros

While this is an applications with a plethora of features and overall very capable, it's not as intimidating as you would think. It's incredibly easy to use and the UI is intuitive in terms of being able to know where everything is, sort of like a kitchen where everything is located just where you need it to be. A great bonus is that it is now free forever for teams up to 75 users, which in the case of small businesses, is a necessary addition that makes scheduling so much easier.

Cons

Not a lot that's negative about it aside from bugs that happened on occasions, particularly with clock ins not working as expected. The mobile version is great in newer devices, but if you run a device that is not as up to date, it's not smooth as I'd want it.

Review Source

Response from When I Work

November 13, 2019

Hi Diego, Thank you for taking the time to leave a review for When I Work! We greatly appreciate your feedback, and it's great to hear that you've been enjoying using When I Work. If you have any questions that come up, don't hesitate to get in touch with us at https://help.wheniwork.com/submit-a-ticket/ Best, Briana

RD

Ross D.  
Owner  
  
Used the software for: 1-2 years

### "Best Scheduling Tool"

March 30, 2018

5.0

Pros

I love that I can add multiple locations and select which employees should be able to be scheduled at each location so I can bounce from one location to another and see if I already have them scheduled at another store, and total hours scheduled at all locations. It's also a real plus to have employees be able to log in and block out times, or days they can't work or submit requests for time off. They can also put shifts up for someone else to take. Saves me so much time when someone is sick or calls out.

Cons

I have not had any issues with using and I have been using for over a year. So as of now, I have no cons currently. Sorry to disappoint!

Review Source

Response from When I Work

April 3, 2018

Hi Ross, Thanks for the awesome review! We are happy to hear that When I Work is working well for you and your team and that you are enjoying the multiple schedules, time off, and availability features! :) Thanks, Adrian When I Work Team

TM

Tera M.  
F&B Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Tera"

July 5, 2021

4.0

NA

Pros

ROT's and people being able to swap shifts

Cons

That there isn't a way to track people we call off, we are currently just deleting the shift.

Review Source

Response from When I Work

July 7, 2021

Hello Tera, Bill here from When I Work Customer Care. Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier. Thanks, Bill

HL

Heather L.  
Stocker  
Retail  
Used the software for: 6-12 months

### "Schedule "

April 6, 2022

5.0

Amazing, great.

Pros

This is great for knowing when you work also you can trade shifts on here with other coworkers super nice

Cons

Nothing it’s very simple to use and to fiqure out

Review Source

Response from When I Work

April 7, 2022

Hello Heather, Thanks for taking the time to share this review with us. We're happy to hear that When I Work is helping to make work-life easier! Feedback like yours is the reason we do what we do. Thank you, Chelo

ME

Matt E.  
Brand Ambassador  
Apparel & Fashion  
Used the software for: 2+ years

### "When I work Review"

September 11, 2019

5.0

Love it! Been using When I work for over 4 years and wouldn't have it any other way!

Pros

Love the when I work app on my phone. Makes it so easy to clock in and out and request for days off or put in sick hours.

Cons

Nothing to not like about the ease and simplicity. I entered my hours backwards one day cause I misunderstood the hour system but all good since then.

Review Source

Response from When I Work

September 14, 2019

Hi Matt - Thanks so much for this wonderful 5 star review! I'm so happy to hear that you're loving the app, our features and the accessibility to your schedule at your fingertips! Kindly, Adrianne

Jesse G.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "Good app"

November 15, 2018

3.0

Pros

Made it easier for myself, and employees to clock in and out and keep track of where they are

Cons

The location feature can throw you off a little bit

Review Source

Response from When I Work

February 9, 2019

Hi Jesse, Megan from the When I Work Customer Care Team here. Thank you for writing us a review! I'm happy to hear that the app has made it easier for you to schedule and for your team to clock in and out. If you are having any trouble with the location feature, we would like to help. Please email us at support@wheniwork.com. Cheers, Megan

AS

Alicia S.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "From chaos to organized"

May 7, 2019

5.0

We are a four doctor veterinary practice and had been searching for a while for a scheduling program to handle our growing staff. When I Work was easily customized to accommodate appointments, surgery, grooming, meetings, and all the other things our 20+ staff do in a day.

Pros

Easy to customize. Outstanding customer support. Very intuitive

Cons

Having to create custom shifts instead of just plugging in employee hours

Review Source

Response from When I Work

May 9, 2019

Hi Alicia, Thanks so much for the great review and the thoughtful comments! I'm glad to hear that When I Work has helped bring some organization to your veterinary clinic! Best, Terra

CC

CIARA C.  
OWNER  
E-Learning  
Used the software for: I used a free trial

### "AMAZING TIME SYSTEM FOR SMALL BUSINESS OWNERS"

September 5, 2019

5.0

I AM THOROUGHLY PLEASED WITH THIS SOFTWARE! I WAS LOOKING FOR A SOLUTION TO HAVING TO HIRE A SHIFT/GENERAL MANAGER AS I AM A VERY SMALL BUSINESS AND THIS SOFTWARE MADE THAT VERY EASY! I AM ABLE TO CHAT WITH MY EMPLOYEES WHEN LATE, HAVE THEM SWITCH THEIR OWN SHIFTS AMONGST EACH OTHER WITHOUT FORMAL APPROVAL, AND ALSO APPROVE/DENY TIME OFF ALL IN THE SAME AREA/PLATFORM! I KNOW THERE ARE MANY OTHER PLATFORMS LIKE THIS ONE (I'VE TRIED SEVERAL) BUT THIS ONE TAKES THE CAKE!

Pros

TIME CLOCK VERY EASY TO USE SENDS TEXT ALERTS TO EMPLOYEES TIMEOFF/ATTENDANCE/MEETING ADD-ONS ARE LIFESAVERS!

Cons

I WISH THERE WAS A WAY TO BE ABLE TO DO YOUR BOOKS/ACCOUNTING FROM THIS PRODUCT. NONE OTHER THAN THAT!

Review Source

Response from When I Work

September 14, 2019

Hi Ciara - Thank you so much for sharing all these kind words with us! I'm so happy to hear that you found our software easy to use and helpful for your business! It's great to hear that features we offer are making it easier for you and your team! We do integrate with some payroll providers. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can review those options with you! Again, thank you for sharing this review with us! Kindly, Adrianne

CH

Charless H.  
Managing Partner  
Sports  
Used the software for: 1-2 years

### "Makes life much easier"

June 4, 2019

5.0

I always try to work as efficiently as possible and this allows me to do that while scheduling our employees. It is a great app for time management.

Pros

I have been using this software for just scheduling. It is very easy to use as apposed to doing spreadsheets like we use to. One of my favorite features is the ability to copy an employee's schedule from the previous week and then make any adjustments necessary.

Cons

This only works if all you r employees know how to use apps like this. We are luck that most are employees are young.

Review Source

Response from When I Work

June 7, 2019

Hi Charless, Thank you for taking the time to write us a review. We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

EE

Emily E.  
Box Office Associate  
Entertainment  
Used the software for: Less than 6 months

### "I don't hate it...."

September 26, 2019

4.0

I don't hate it, but I think that it could be better. In general, it's 50/50 with employees, some really like it and others despise it. I'm on the fence about it. It makes it a lot easer for managers to schedule employees, but that's assuming the employees actually update their availability.

Pros

I like how easy it is to look up who is working what shift and what time, and I like the e-mail updates when you're scheduled for a shift and shift reminders.

Cons

It's hard to use, and super in depth. If you don't know specifically what you're looking for and how to get there, there is a lot of dancing around looking for it.

Review Source

Response from When I Work

October 1, 2019

Hi Emily, Anna here from When I Work Customer Care. Thank you for taking the time to write When I Work a review! We're happy to hear that the app makes scheduling easier for managers and that the notifications are helpful. We appreciate your feedback regarding the usability of the app, as well. Our help center is a great resource to reference if something on the mobile app is not apparent. It has a bunch of articles and some video tutorials that outline specific functions on each mobile app. The help center can be accessed here: https://help.wheniwork.com/. As always, if you or any member on your team needs technical support, we'd be happy to help! A ticket can be submitted with us at https://help.wheniwork.com/submit-a-ticket/. Have a great day, Anna

SC

Shantel C.  
Clinic Supervisor  
Hospital & Health Care  
Used the software for: I used a free trial

### "CPC Review"

May 25, 2023

3.0

Overall we are still learning the software. We have been live with when I work for a week now.

Pros

The ease of scheduling teammates, PTO request, and Updating timesheets

Cons

I am still learning the software I currently do not have anything I did not like.

Review Source

Response from When I Work

May 26, 2023

Hi Shantel, Thank you for taking the time to leave a review! We're happy to hear When I Work could make scheduling a breeze for you and your team. It's a lot of information to take in when you're still familiarizing yourself with the system, so if you find yourself with any questions or issues, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we're here to help. Best, Natalie

SH

Shelby H.  
Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "When I work Review"

April 17, 2019

5.0

When I work has saved a tremendous amount of time at completing monthly schedules. Our work time with schedules became way more minimized once this system was put into place.

Pros

Easy ability to schedule weekly, ease on how to swap and drop shifts

Cons

When there is messaging happening, there is no notification. My line of work, the chat option is where we do our most communication. I am learning when they are not notified with a "ping or ding" they are less apt to look at the chat.

Review Source

Response from When I Work

April 19, 2019

Hi Shelby - Thanks so much for taking the time to give us a great 5 star review! We'd be happy to work with you on your notification concerns. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

TF

Treda F.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Game Changer"

October 28, 2018

5.0

When I Work is helping me to be mlre efficient at running my business and it's helped me save a ton of money doing it!

Pros

Amazing Value! When I Work can help manage so many things all in one app. I was using three different programs and spending way too much. WhenIWork was a gamechanger for my business!

Cons

There are small little details that I wish were tightened up. I wish I were able to easily select and duplicate shifts because I schedule teams of two frequently and at this point I have to enter in all shift information for each worker. I also wish I could add job sites from within the schedule maker. Some jobs are on offs, and it would be convenient to be able to add even recurring ones without having to back out completely what I am doing. Small little things that don't hang me up, though!

Review Source

Response from When I Work

February 6, 2019

Hi Treda, Marie here with the Customer Care team. Thanks for taking the time to write us a review! We love hearing that the app has been a game changer for your business and has helped you become more efficient running your business. I have passed your feedback on to my team regarding being able to schedule teams of two and creating Job Sites from the Scheduler. If you have any questions please reach out to our Care team at support@wheniwork.com. Cheers, Marie

VR

Verified Reviewer  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Great Scheduling App!"

May 9, 2019

5.0

The app allows me to quickly approve requests and make changes to schedules.

Pros

The When I Work app is incredibly easy to use to create schedules, access shift requests, and maintain communication with my employees all in one place.

Cons

The app is not as user friendly as the desktop version for visually creating a monthly schedule.

Review Source

Response from When I Work

May 10, 2019

Hello! Thanks for your nice feedback! We appreciate you taking the time to review our app and are glad to know that When I Work is helping to make your teams? and your work lives a little easier. Best, Kate from Customer Care

CH

Casey H.  
Training Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Amazing Work Flow"

March 6, 2024

5.0

Pros

Easy to read and adjust schedules. The color options help make it user friendly.

Cons

It doesnt talk to our payroll system so we are not able to use that feature.

Review Source

Response from When I Work

March 7, 2024

Hi Casey, Shab here from When I Work. Thank you for taking the time to write us a wonderful review! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

TM

TYNISHA M.  
Program Director  
Education Management  
Used the software for: 1-2 years

### "Great for small business..."

May 21, 2019

5.0

We are saving time, money, and running more efficiently by using this app.

Pros

It is easy to use and save time. This software is user friendly and new employees are able to join in right away.

Cons

The free version does not give a full picture of the capabilities of this software. Maybe a full trail version would be worth a try...

Review Source

Response from When I Work

May 26, 2019

Hi Tynisha- Thank you for your awesome review! I'm excited to hear that the app has everything you and your team need and that you are saving more of your time and money from using the app. Thank you for your feedback on the free plan. We use feedback like this when looking into enhancements for the app. Please let us know if you ever have any questions: https://help.wheniwork.com/submit-a-ticket/. Cheers! -Megan

AA

Albert A.  
Office manager  
Hospitality  
Used the software for: 6-12 months

### "Nice App"

October 8, 2020

4.0

My overall experience was pleasant with When I Work, I would definitely recommend to any other Business Owners.

Pros

I liked the ability to track staff and having opportunities to see exactly where all staff clocked in or out. The tracking abilities enabled our management staff to hold staff accountable.

Cons

The app worked fairly well, occasionally it would malfunction to where my staff was unable to clock in due to the App losing signal. Other than that it was pretty accurate.

Review Source

Response from When I Work

October 12, 2020

Hi Albert! Thank you for the kind review. If you ever have any questions, please feel free to reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help!

AP

Anastasia P.  
Director of Product Management  
Information Technology and Services  
Used the software for: 6-12 months

### "Helps to organize and schedule"

February 11, 2021

5.0

Indispensable tool for project managers. It will save you a lot of time.

Pros

I like this software, because it is a real "business assistant". It is a real time saver also. It is very easy to schedule meetings for all members of project team and also it is easy to change this schedule.

Cons

I didn't see any, but I just can assume that if the company has a lot of staff, then it will be still a bit difficult to create a schedule for them, even with such a powerful tool.

Review Source

Response from When I Work

February 14, 2021

Hello Anastasia, Tim here with When I Work Customer Care. Thank you for your review! We have a few features that can help with scheduling a large number of employees. This would depend on the plan on your account. We would be happy to help with scheduling tips for your team and plan. Would you submit a ticket with us? https://help.wheniwork.com/submit-a-ticket/ All the best, Tim

JS

Jackie S.  
server  
Restaurants  
Used the software for: Less than 6 months

### "Love this as a user"

September 14, 2021

5.0

Pros

I very much love When I Work! It's the best shift scheduling app I've used since being in the industry. It's pretty seamless with sending shifts, communicating with my managers and other staff. It's really easy to see when I'm scheduled as well. Things are color coded, and you can see a few weeks out.

Cons

I like least how the app sometimes glitches... Not sure if this was just for me, but I had a few issues with this. Nothing crazy. Besides that I never had issues.

Review Source

Response from When I Work

September 15, 2021

Hello Jackie, Cassee here with Customer Care at When I Work. We received your feedback and wanted to follow up! Thanks so much for taking the time to share your thoughts about When I Work. It's great to hear that you are enjoying the app's features, and have been able to use it to check your schedule and talk to your coworkers. We definitely want to keep your experience positive, so when there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Again, thank you so much for the feedback about our app. I hope you have a fantastic rest of your week! Warmly, Cassee

TH

Tiara H.  
Front Manager  
Hospitality  
Used the software for: 6-12 months

### "A lot of helpful features"

March 10, 2022

4.0

Pros

One of the biggest pros is that I can broaden the schedule as small or as big as I would like. I can view daily, weekly, etc. to see where staffing is lacking at certain times/days.

Cons

Functionality can be a bit glitchy. Arranging schedules and templates can be buggy, which is frustrating at times.

Review Source

Response from When I Work

March 11, 2022

Hi Tiara, Thanks for taking the time to send us this review! We appreciate hearing your feedback. We are glad to hear you are enjoying being able to expand the schedule to your viewing needs. If you need any additional support with an errors or unintended behaviors, please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We are always happy to help out in any way we can. Best, Ethan

VR

Verified Reviewer  
Digital Content Designer  
Restaurants  
Used the software for: Less than 6 months

### "Decent scheduling app"

April 21, 2019

4.0

A good, basic scheduling app. I prefer Homebase personally, however.

Pros

I used this at a cafe job and it definitely did its job. Could see when you're scheduled, your coworkers shifts, etc. You could also easily ask for shift covers and swaps. It's also nice to be able to accept your schedule before it's published by the manager. We didn't use it for clocking in/out though, so I can't speak to that aspect.

Cons

It would be nice to be able to add a note when you reject a scheduled shift since usually it's due to miscommunication. Also, by default, you see everyone's schedule when you open the app whereas I prefer to just see my own first.

Review Source

Response from When I Work

April 23, 2019

Hi there, Thanks for taking a moment to share such a thorough review! I'm glad to hear When I Work worked well for scheduling at your cafe! Best, Terra

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