# Page 27 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 27 - Reviews of When I Work

## Showing most helpful reviews

Showing 651-675 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EO

Emily O.  
Manager  
  
Used the software for: 2+ years

### "Changed my life "

November 3, 2017

5.0

Pros

The software is so easy to use and great for any business. It cut down so much time in our daily tasks bc everything is done online and is sent to all employees via the app, AMAZING!

Cons

Would like additional functionality to pull reports and to be able to set up OT standards by state.

Review Source

Response from When I Work

November 7, 2017

Hi Emily, Thanks so much for your review! What wonderful feedback to hear that When I Work has been easy to use and helpful for the full team! We would love to learn more about the additional reports that would be valuable to your team as well as the various OT standards by state. Can you send over some more details to support@wheniwork.com so we can collaborate and share your ideas with our developers? Thanks again for your review and for choosing When I Work! -Sasha DeMarre

RB

Robbin B.  
Reservationist  
Hospitality  
Used the software for: 2+ years

### "Easiest Software Ever!!!"

May 26, 2019

5.0

Pros

This software has made it so easy and simple to clock in and out for work. It also has a reminder on it for when you clock out for lunch and will remind you when it is time to clock back in. It makes it a breeze to get your day started.

Cons

I really don't have anything that I don't like about this software. I have been using it for years and never any complications.

Review Source

Response from When I Work

June 3, 2019

Hey Robbin, Thanks for the kind words! It's so fantastic to hear that When I Work is helping to make your day a breeze! Best, Terra

Parker S.  
Sales Team Lead  
Environmental Services  
Used the software for: 6-12 months

### "keeps you organized"

February 11, 2019

4.0

Pros

helped keep my schedule more organized by showing an always updated schedule

Cons

sometimes was slow and would crash on occasion

Review Source

Response from When I Work

March 6, 2019

Hi Parker, Thank you for taking the time to write us a review! I'm happy to hear that the app is helping you keep more organized with the schedule. We would like to hear more about what you are experiencing with the app crashing so we can look into this further. Please email us at support@wheniwork.com. We're here to help! Cheers! -Megan

VR

Verified Reviewer  
Analyst - Portfolio Management Group  
Financial Services  
Used the software for: 6-12 months

### "Scheduling Made Easy"

February 2, 2019

5.0

Simplifying schedules and communication with employees. A real timesaver packed with great features, and the company is constantly looking to make our lives easier!

Pros

Love the interface of When I Work, and having a mobile platform is also extremely helpful. It's also very easy to use, and love how once schedules are set that I can be hands off, as the employees can trade shifts if need-be. The shift templates are also a lifesaver! Whenever I have a question, the team is always there to help me out as well.

Cons

Not much I can complain about with When I Work. The pricing is a little high compared to others, but the software is great and the support is everything I could ask for, so I don't mind paying a slight premium.

Review Source

Response from When I Work

March 6, 2019

Thanks for the review. We appreciate your time! Warmly, Amanda

DS

Danny S.  
Director  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Very Helpful Software"

May 27, 2020

5.0

Great experience and customer service. They have waived 2 months of payments because of COVID-19. Very happy with it.

Pros

Easy to setup, manage and use day to day. The shift reminders are perfect for us as all shifts vary each week. Great app.

Cons

It would be great to have the option to export all timesheets for all schedules at the same time. Not a massive issue though.

Review Source

Response from When I Work

June 5, 2020

Hi Danny, Anna here with When I Work Customer Care. Thank you for taking some time to leave us such a nice review! It's great to hear that the shift reminders feature are helpful for your team members with changing schedules. The "Summary By Employee" tab of a custom timesheet export should show an employee's time entries worked across schedules on one tab. Please don't hesitate to reach out to our Customer Care team at https://help.wheniwork.com/submit-a-ticket/ if you have any questions about this, or if anything else comes up! All the best, Anna

Shawn S.  
Business Development Rep.  
Government Relations  
Used the software for: Less than 6 months

### "Remote work"

January 3, 2020

3.0

The app was simple and easy to understand. It did have some kinks at the start and got better over time. Overall it was a decent app.

Pros

I was able to get my shifts scheduled in remotely. I would get notifications when things changed. They updated the app often with new features to help make it better.

Cons

The app was a bit clunky at the start. It did get better over time as they made updates. It was hard to reschedule/change shifts. The app wasn't as responsive too, but it did get better over time.

Review Source

Response from When I Work

January 19, 2020

Hi Shawn - Thanks for taking the time to give us a review! Sorry to hear you ran into an issue, but I'm happy to hear those were resolved! We're always happy to help out if you have questions! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for the review! Thanks, Adrianne

EG

Emily G.  
Lifeguard  
Human Resources  
Used the software for: 1-2 years

### "When I Work"

April 25, 2020

5.0

I think this app is awesome. It allows you to submit time off requests and drop shifts easily. When I Work is so easy and I have her to have any problems when using this app.

Pros

When I work is a free employee scheduling app that allows one to save time scheduling. It’s super easy to use, allows you to communicate with your employees via the app, and track time and attendance. Furthermore, it allows one to boost accountability amongst your coworkers.

Cons

Although now it is super easy at first, it initially was difficult to understand at first. However, my job has a lot of different employees. As all employees at all locations were on this app, it did make it super confusing to learn.

Review Source

Response from When I Work

May 1, 2020

Hi Emily, Thank you so much for taking a moment out of your day to leave us a review. We really appreciate it! It's great to hear that the swap and drop feature, WorkChat, and Attendance features allow your team to hold each other accountable. That's our mission! If you have any questions that come up, please don't hesitate to let us know! https://help.wheniwork.com/submit-a-ticket/ All the best, Anna

AS

Angie S.  
Owner/Director  
Education Management  
Used the software for: 2+ years

### "When I Work"

May 31, 2019

5.0

When I Work is simple to use and navigate. The paid features aren't worth it for my program and are costly.

Pros

When I work is extremely easy to navigate and figure out how to use. It serves the purpose for scheduling employees and time off.

Cons

The Workchat doesn't update well and says that it's offline many times. Having to refresh it constantly doesn't help.

Review Source

Response from When I Work

June 3, 2019

Hi Angie, Thanks for your kind review! Thanks also for your feedback in regards to WorkChat. We are always looking for ways to make When I Work function better for our users, and feedback like this is definitely helpful! If you would like further assistance with your WorkChat, feel free to send us a message at https://help.wheniwork.com/submit-a-ticket/ Best, Terra

VR

Verified Reviewer  
Creative Campaign Digital Artist  
Media Production  
Used the software for: 1-2 years

### "Good for managing small teams"

November 27, 2018

3.0

Pros

The integration it uses for all the users is really great. Employees put the app on their phone, can see their shift, assign/re-assign, chat, and more right from their smart phone.

Cons

The scheduling was a bit tricky at first but it definitely saves time once you have it all set up.

Review Source

Response from When I Work

March 6, 2019

Hello, Jaime here from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us! I'm glad to hear you are enjoying the app and that When I Work has made communicating with your team easier. If you ever have any questions about scheduling, feel free to reach out to us at support@wheniwork.com. We'd be happy to help! Sincerely, Jaime

Jatin S.  
Business Analyst  
Computer Software  
Used the software for: 1-2 years

### "Nice scheduling software"

August 28, 2019

4.0

Creating schedules and assigning work to all the employees is pretty easy and simple.

Pros

A decent free software for scheduling purposes. Great for small businesses. Easy to create schedules for office work.

Cons

Gives errors sometimes and there is no control over notifications. There must be a special feature to create separate database.

Review Source

Response from When I Work

September 14, 2019

Hi Jatin - Thanks for taking a moment to share this feedback with us! I'm happy to hear that you're finding it easy to schedule and assign work to your employees! If you're running into errors or have questions about alerts, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Take care, Adrianne

AW

Andrea W.  
Deli manager  
Food & Beverages  
Used the software for: 2+ years

### "When I work; Works"

January 6, 2020

5.0

I am very happy with when I work.

Pros

When I work allows for employees to see there schedule from anywhere! I can check what days I work on my phone without ever having to call work and see what time I’m in.

Cons

Sometimes the app does lag so I’ll have to close it then reload on my iPhone but it’s not a really bad con.

Review Source

Response from When I Work

January 19, 2020

Hi Andrea - Thanks for the awesome review! So happy to hear that providing the schedule to your teams fingertips and the ability to access it from anywhere are so helpful! Thanks again! Adrianne

Balwinder P.  
Student  
Education Management  
Used the software for: I used a free trial

### "Makes work easy and fun"

September 30, 2020

5.0

It is great, very well designed tool to make your work easy and fun.

Pros

During tough times, this application really helped me in managing my employees. Scheduling and assigning work was fun for me. Just add emails after scheduling and you are all done.

Cons

I do not think anything as a con about this tool. May be, I will find something to point-out after using it for some more time.

Review Source

Response from When I Work

October 24, 2020

Hi Balwinder - Thanks so much for sharing a lovely review with us! I'm happy to hear that our app has been helpful in managing your team! We do have an email notification option that may be sent to employees when the Schedule is published. If you'd like to look into this more, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for the review! Kindly, Adrianne

BH

Bryan H.  
Athletic Director  
Sports  
Used the software for: 1-2 years

### "Game Duty"

October 24, 2019

5.0

The overall experience using this has really saved me time and aggravation.

Pros

When I work helps me as a Director to keep track with who has game duty and who can't do their duty. I allows me to send notifications to the staff which is a plus in itself. It is easy to use a and is a bargain for the price.

Cons

If it showed when each person actually got on their duty it would be great. That way I would know who is actually putting in all their hours for their game duty.

Review Source

Response from When I Work

October 26, 2019

Hi Bryan, Anna here from When I Work Customer Care. Thank you so much for taking some time to leave us a positive and detailed review. As far as time tracking goes, our free and paid versions of the Attendance feature do offer the ability to check when and if employees have clocked in for their shifts in real-time. This tool is called Time Tracker and it can be viewed under the Attendance menu. More information on this feature can be found at the following link from our help center: https://manager.wheniwork.net/accounts?utf8=&q\[id\_equals\]=3300484 Thank you again, Bryan! We're glad to hear When I Work is helping out with scheduling. Best, Anna

VR

Verified Reviewer  
Co Owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Great scheduling software once you learn it!"

September 11, 2019

5.0

Overall, once you get it set up, it is a complete breeze and works well.

Pros

Once you get past the learning curve, its super easy to use and offers a stressfree way to schedule out a team

Cons

There have definitely been a few bugs where some team members did get notifications and there is a steep learning curve.

Review Source

Response from When I Work

September 14, 2019

Hello! Thanks for taking the time to give us a great review! I'm sorry to hear that adjusting took some time. If you have any specific feedback on your experience, we'd love to hear that! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can gather those details from you! Again, thank you so much for the review! Best, Adrianne

VR

Verified Reviewer  
Assistant Manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Great Tool for Seasonal Jobs"

May 20, 2019

5.0

Pros

It's so easy for managers and employees to use! WhenIWork has cut down the amount of time we spend building our schedule because we can see when our employees can and cannot work.

Cons

I would like the ability to send out a notification to employees that we need their availability between two dates, and employees would need to put in their availability for each day up to the date we asked for.

Review Source

Response from When I Work

May 23, 2019

Hello! Thank you so much for such a great 5 star review! I'm happy to hear you're finding our product is saving you time! I also love the idea about availability and appreciate you sharing that with us! Take care, Adrianne

Angie L.  
Assistant Clerk  
Food & Beverages  
Used the software for: Less than 6 months

### "Scheduling made easy"

March 22, 2019

5.0

I find it easy not to have to call in for your schedule or worry to collect it if you're off days at a time. It brings a convenience and ease to scheduling that I believe every company should be using this product such as this.

Pros

That I can see my schedule for this week and week ahead. That I can drop and add shifts very easily if needed. The casuality of being able to swap hours with a co-worker as well.

Cons

That you can't adjust hours yourself must be done by supervisor. That our pay isn't included somewhere in the app itself...that would be a great add on

Review Source

Response from When I Work

March 25, 2019

Hi Angie, Thank you for taking the time to submit this feedback to us. Your feedback is appreciated, as we are always looking for ways to make improvements. We are glad to know When I Work is helping to make your teams¿ and your work lives a little easier. All the best, Bryce

Jill K.  
Content Manager  
Environmental Services  
Used the software for: 6-12 months

### "Simple Scheduling Software with Added Features for Time Tracking"

December 24, 2018

3.0

We used When I Work for the time tracking software, which served us well for a while. This software would be a great fit for someone hoping to increase accountability.

Pros

It's simple to use and would be best suited for organizations that plan to use the scheduling applications. It has a good mobile app and desktop view which is key. Also, it's great for management.

Cons

We utilizes the time tracking portion mainly. The time tracking should have a better way for employees to add additional information such as project information.

Review Source

Response from When I Work

March 6, 2019

Amanda here, from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us! I can definitely see how having the ability to customize the time tracking portion to allow for project information would helpful. I will pass along your feedback to our product team for review on future updates. Kindly, Amanda

Phillip J.  
Creative Director  
Entertainment  
Used the software for: Less than 6 months

### "No more missed schedules. "

February 12, 2019

5.0

Very simple and even has reminders for shifts just in case! Great scheduling app and the open shifts system is very handy for picking up extra time.

Pros

WIW allows users to manage their work calendar from a simple to use interface. Its also got a chat feature that allows employers to talk to employees as a group or individually. The app makes it easy to get all of your information for work in one place.

Cons

Some of the notifications come late or open up to the wrong page. My only gripe.

Review Source

Response from When I Work

March 6, 2019

Hi Philip - Thank you so much for taking the time to share your feedback and provide a review. We're so happy to hear that you've been enjoying a lot of our features that make scheduling easier! If you're experiencing an issue with notifications, please reach out to us at support@wheniwork.com so we can look into that with you. Kindly, Adrianne

TH

Thomas H.  
Driver  
Food & Beverages  
Used the software for: 6-12 months

### "When I Work"

January 7, 2019

5.0

When I Work is perfect value for managing teams of employees. Great value and great customer service.

Pros

What is most enjoyable about When I Work is the ability to schedule and trade shifts when coworkers all through the app. It’s you get updates and notifications regularly as changes are made, and can clock in/out without stepping foot in the office.

Cons

It can be tricky to use but very minimal difficulty. If your a new user then it may take a few minutes or so to navigate and learn. Trust me it’s easy to use.

Review Source

Response from When I Work

March 6, 2019

Amanda here from the Customer Care Team at When I Work. Thank you for taking the time to share your feedback with us! I'm glad to hear you are enjoying the app and that When I Work has made the ability to trade shifts between coworkers a breeze. If you have any questions, please don't hesitate to reach us at support@wheniwork.com so we can assist.

Colin K.  
Country Expert  
Education Management  
Used the software for: 6-12 months

### "Easy Scheduling"

November 14, 2018

5.0

I enjoyed the ability to see my schedule as soon as it came out, same business day.

Pros

I enjoyed having the ability to look at my phone and see when I work. I worked at a restaurant that used this technology and it was easy to call off and make sure that I was able to get the schedule that I wanted.

Cons

I did not like the difficulty in communicating with my boss. It would be sent to her email and she sometimes would not see my requests.

Review Source

Response from When I Work

February 9, 2019

Hi Colin, Megan from the When I Work Customer Care Team here. Thank you for your great review! I'm happy to hear that you enjoyed receiving your schedule so quickly and the ability to swap or drop shifts. I appreciate your feedback about communicating with your boss and will pass it along to my team. Please email us at support@wheniwork.com if you have any questions! Cheers, Megan

Brian E.  
Co-Owner/Operator  
  
Used the software for: 1-2 years

### "Great work tool for all small businesses "

October 23, 2017

5.0

Easy way to do a survey

Pros

Ease of use, caters to millennials, works on every device, navigation between screens is flawless, overall a great product I would recommend to anyone.

Cons

Price is a little high for basic version, users have trouble setting up app, have hard time finding my small business.

Review Source

Response from When I Work

October 25, 2017

Hi Brian, Thank you so much for taking the time to review When I Work! We are thrilled to hear that you are finding the app easy to use. We'd love to work with you further if you'd email us at support@wheniwork.com so we can get you some training materials to your staff, and also tips for finding your workplace when initially signing up. Thanks again!

John Larry V.  
Fraud Prevention Specialist  
Apparel & Fashion  
Used the software for: 6-12 months

### "Easy way to keep track of your work schedule"

September 12, 2018

5.0

When I work is super convenient especially if you work remotely. Use of the app is great, especially since I don't have to write a long e-mail or call or even go to the office to create my schedule. Highly recommend this service.

Pros

Great calendar system, shows who you work with throughout the working schedule easy to lay out your availability great chat options to speak with coworkers

Cons

it can be a little confusing when having to change your ability after you create your repeat schedules. I toyed around with it and now I know what to do.

Review Source

Response from When I Work

September 18, 2018

Hi John, Thanks for the review. We are happy to hear that When I Work is helping you to keep up to date with your schedule! :) Feel free to reach out to us at support@wheniwork.com if you have any questions about setting availability preferences. We are here to help! Thanks, Adrian

Clever Canines -.  
  
Professional Training & Coaching  
Used the software for:

### "making my life colourful and easy!"

May 20, 2014

4.0

The absolute best thing about When I Work is the customer service. From my very first introduction to today, six months later, I find the team to be passionate, considerate, open-minded, and helpful. They listen to my needs, concerns and ideas and find ways to support the requirements of my company. The system is easy to use for both me and my employees. I love the app for my phone, as it keeps me in touch when I'm not in the office. I've used other scheduling software services, and this is by far, the very best! If I could give 1/2 stars, I would bump my rating up to 4.5!

Pros

The layout is very clean and well organized, and the ability to colour code different shifts, add maps, send notifications to my employees, view schedule conflicts, have employees trade shifts with one-another, manage time-off requests, make it easy.

Cons

The system holds all the information that I need, however it's not always displayed in a convenient manner for me, causing additional time in my day to find what I need. I trust everything will come in time!

Review Source

SJ

Sonja J.  
Customer Success Representative  
Food & Beverages  
Used the software for: 6-12 months

### "When I Work User Review"

September 10, 2019

5.0

I really think it is user-friendly.

Pros

I really like how easy and quick it is to clock in, and the accessibility to clock in wherever you are.

Cons

I do not like how if you have multiple roles that you cannot clock in to both simultaneously, or if there is already a scheduled shift, you are unable to clock into a different title. I think a collaboration with slack would be awesome, being able to message back and forth easier between coworkers and pay management.

Review Source

Response from When I Work

September 14, 2019

Hi Sonja - Thank you for taking the time to provide a review for us. I'm happy to hear that you're liking how easy our features are to use! I'd be happy to gather more feedback from you about the clock in process with different titles, or positions. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can gather that feedback from you. Thanks, Adrianne

BL

Barbi L.  
Scheduler  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Difficult App"

January 12, 2022

2.0

Horrible! The staff were very nice but they couldn't seem to fix the problems. Was told several times to have our staff uninstall and try again. You can only do that so many times without them being annoyed. The culculations were also very off on the print outs as well.

Pros

That the staff would know when they are working and when it worked, that they could punch in and out.

Cons

Out of 100 people who used the app, 80% or more could not punch in/out most of the time. I changed the settings to allow them to punch in and out whenever they needed too but that feature never worked. Would always say you are not scheduled.

Reason for choosing When I Work

Came highly recommended from our staff.

Review Source

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