# Page 28 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 28 - Reviews of When I Work

## Showing most helpful reviews

Showing 676-700 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NH

Nicole H.  
CSR supervisor  
Veterinary  
Used the software for: 1-2 years

### "Should have more features "

June 30, 2021

3.0

I didn’t love it

Pros

It was helpful to have a digital schedule

Cons

I was there was color coding and more notes to put in.

Review Source

Response from When I Work

July 6, 2021

Hi Nicole, Thanks for writing us a review! We're glad to hear any other your suggestions you have to offer!

HS

Horace S.  
Pharmacy operations manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Scheduling done right"

June 4, 2019

5.0

Prior to using wheniwork, scheduling consumed at least 10 hours per week, plus time dealing with PTO requests, shift swaps, and time changes. Now that all of my schedules are set on repeat the schedule just makes itself. Employees love it too because they can access their schedule on their mobile phone. Dropping, swapping, and editing shifts is really easy.

Pros

Easy drag and drop interface, repeating schedules, and the online interface combined with the mobile app makes it easy for both managers and employees to keep up with schedules.

Cons

I really don't have any problems with it. I do wish that there was a built-in way to prevent employees from picking up shifts that would put them into overtime.

Review Source

Response from When I Work

June 7, 2019

Hi Horace, Thank you for choosing When I Work and for leaving us this review. We are glad to know When I Work is helping to make your teams' and your work lives a little easier.

KS

Kerri S.  
Director of Marketing  
Wireless  
Used the software for: Less than 6 months

### "When I Work is Easy to Use"

December 1, 2020

5.0

So simple to login each day and input time in and time out, then at the end of the month, run the report.

Pros

Was looking for a minimal way to keep track of hours that will give reporting. This program makes keeping track of time & attendance easy.

Cons

So far, I don't have anything that I like the least. Use it for only keeping tracking of time and reporting on that.

Review Source

Response from When I Work

December 4, 2020

Hi Kerri, Thank you for taking a moment to leave us a review of When I Work - we greatly appreciate it! We love to hear that When I Work suits your team's needs, and gives you access to the data you want to report. If anything comes up, please let us know at https://help.wheniwork.com/submit-a-ticket/. Thank you! -Anna

VR

Verified Reviewer  
Director  
  
Used the software for: 6-12 months

### "We used it in scheduling our clinic staff. We have been using it for several months and it's been ok"

April 9, 2018

3.0

Pros

Once figured out it was easy to communicate with employees. They could ask for time off etc and track it

Cons

Ease of use. Lots of emails asking about adding things promotionals It took awhile to help everyone understand it

Review Source

Response from When I Work

April 10, 2018

Hello! Thanks for taking the time to write us a review. Glad to hear you are liking the communication features with employees and time off features. We definitely want to make the app as simple as possible for you and your team to use. We offer webinars nearly every day on our webinar page (wheniwork.com/education) as well as tutorial videos (help.wheniwork.com/videos) and articles: (help.wheniwork.com) for both management and employees. If you're not finding answers to your questions there, please email us at support@wheniwork.com to let us know. We're here to help. Sincerely, Cara - When I Work

Greg Z.  
Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Great timekeeping service"

May 19, 2019

4.0

Pros

Easy to clock in, lets you set a geofence to make sure employees aren't clocking in remotely. Easy to set employees schedules and change on the go.

Cons

Geofence clock-in was buggy at times and did not pick up correct location, even when on wifi.

Review Source

Response from When I Work

May 26, 2019

Hi Greg- Thank you for your great review! We're happy to hear that the mobile clock in is making it easy for your team to clock in at the correct location. We can look into what your team is seeing when clocking in on mobile and the app shows the wrong location. Please submit a ticket here so our Customer Care Team can help: https://help.wheniwork.com/submit-a-ticket/ Please let us know if you ever have any questions. Cheers! -Megan

MA

Melanie A.  
Product and Book Reviewer  
Publishing  
Used the software for: 6-12 months

### "My Little Friend"

August 21, 2020

4.0

I love this software because I can use it just for me or when I out source. I can keep track of projects I am working on and not over schedule myself.

Pros

Easy to use. I love the organization. It's free and that makes it wonderful for a small business. Anyone can use this and customize it.

Cons

It's geared to big business. It covers things not really necessary. The software can be accessed by any employee.

Review Source

Response from When I Work

August 27, 2020

Hi Melanie, Thank you for taking a moment to leave us a thoughtful review! It's great to hear that When I Work helped you manage your schedule. As always, if you have any questions that come up, please feel free to send us a note at https://help.wheniwork.com/submit-a-ticket/. Our Care team would be happy to help! Best, Anna

KH

KJ H.  
Team Leader  
Restaurants  
Used the software for: 1-2 years

### "There are better apps out there"

July 7, 2020

3.0

Pros

I like being able to direct message other people I work with. I also like being able to "drop" shifts and see exactly who might be interested in picking up or trading.

Cons

When I Work doesn't always update in real time, so sometimes I don't get notifications until a while after they happen.

Review Source

Response from When I Work

July 9, 2020

Hi KJ - Thanks for taking some time to provide a review for us. Happy to hear that some of our features, like swaps and drops or WorkChat have been so helpful for you. I'm sorry to hear that you've encountered an issue. Our Customer Care team is here to help! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

MP

Mallory P.  
Education Coordinator  
  
Used the software for: 1-2 years

### "Easy to use, has lots of functions"

November 10, 2017

4.0

replaced excel sheets

Pros

Ease of use for creating and sharing shifts to employees. Colour coding is great. Notifications are great. Also, support team is already really helpful

Cons

Difficult to copy individual shifts from week to week; no way for staff to see who is on their shift with them unless they can see the entire position; mobile version is not great

Review Source

Response from When I Work

November 14, 2017

Hey Mallory! Thanks so much for leaving a review. :) I'm happy to hear you're enjoying the app. Our support team does rock! You do have the option of copying individual shifts week after week by using our repeating shifts tool. Here is an article that walks through that:https://help.wheniwork.com/articles/setting-up-repeating-shifts-computer/. If you ever do have any questions about whether a certain tool exists, please don't hesitate to reach out to our Customer Care team. They can be contacted at support@wheniwork.com. Have a great day!

RG

Ryn G.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Very satisfied"

April 20, 2019

5.0

Pros

Easy to use and saves times- my staff all understand it, communicate to each other and know their schedules

Cons

Sometimes new features take a little while to work bug-free

Review Source

Response from When I Work

June 20, 2019

Thank you for taking a moment to share your feedback. I'm sorry to hear you've run into some trouble with big issues with new features. Our Customer Care team is here and happy to assist with any questions you may have. Feel free to submit a ticket at . https://help.wheniwork.com/submit-a-ticket/ so we can assist! Cheers, Amanda

WP

Wendee P.  
Ranch Boss/Owner  
Ranching  
Used the software for: 2+ years

### "Great Product - Intuitive and Cost Effective"

January 13, 2017

5.0

Love this product. They are always working to improve and see where there is a need for improvements. This team is very in touch with their clients and it shows.

Pros

Ease of use for both administrators and employees

Cons

Guess if I HAD to pick I would say it would be nice to change the color scheme.

Review Source

Response from When I Work

March 13, 2017

Hi Wendee, Thanks for writing us a review! Glad you find it easy to use for both the schedulers and the employees, & we hope your employees enjoy using the mobile app as well! Have a great day! --The When I Work team

IT

Irmita T.  
CSR  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "When I Work"

September 17, 2018

5.0

Overall I like using when I work, it's easy to check my schedule and make any needed changes.

Pros

I like that I can send my shifts directly to the person who is taking it. I also like being able to request time off without having to go talk to my manager, everything is done via when I work.

Cons

I don't think there is anything I don't like about When I Work...so far I've had no issues at all.

Review Source

Response from When I Work

September 27, 2018

Hi Irmita, Marie here with the Customer Care team. Thanks for taking the time to review the When I Work app! We are glad to hear you are enjoying the ability to swap/drop shifts and request time off. We also love hearing how easy it is to check your schedule. Let us know if you ever have any questions! Cheers, Marie

VR

Verified Reviewer  
Vice President  
Facilities Services  
Used the software for: 2+ years

### "Great, but could be better"

April 17, 2019

4.0

Overall I would say I am very pleased.

Pros

Ease of use and the ability to set up reoccurring schedules.

Cons

lack of a timeclock that differentiates between different department salaries.

Review Source

Response from When I Work

April 19, 2019

Hello! Thank you for taking the time to share a review! I'm happy to hear that overall When I Work is a helpful tool for your team. I appreciate the feedback about our current Attendance and Time Clock features. We take customer feedback seriously and are always looking for ways to improve the product. Kindly, Adrianne

DL

Daniel L.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Inexpensive scheduling and time clock software."

February 22, 2019

4.0

I needed an inexpensive clock in clock out software to use for administrative staff in the office. When I Work has robust features, and you can add only what you need. I use to for scheduling and for the employs to clock in and out. Everything is online and on the mobile app, so employs can look at the schedule and clock in and out on their mobile device. The price per employee is low, but there is a minimum charge, so if its just you and a few others, you will not get as much value as a larger group. It is free to use in order to set it up and explore, but if you want to add any of the features that actually make it useful, you will obviously have to pay. I really liked the features available, but the layout is very hard to get used to, and several things are sort of hidden. I find myself always clicking on everything to find what I need instead of just going right to what I am looking for. Overall a decent value for the money.

Pros

I like that my employees can clock in with their smart phones and there is a geo location feature that only allows them to clock in when they are actually at the work location.

Cons

It is a bit clunky to navigate. I feel like every time I log in, I can't seem to find what I am looking for and I have to relearn the software all over again.

Review Source

Response from When I Work

March 7, 2019

Hi Daniel - Thank you so much for taking a moment to share some feedback and provide a review! I'm happy to hear that you've found value in using When I Work. Our Care Team would be happy to help out if you're encountering any navigation issues or if you'd like to know how to do various things within the software. We can be reached through the "Need Help" button when you're logged in, or you can email us at support@wheniwork.com Kindly, Adrianne

Mario V.  
Co-Founder  
Food & Beverages  
Used the software for: 6-12 months

### "Useful?"

September 20, 2018

2.0

Pros

Just a tool to have a full visibility on shifts

Cons

I didn't think it was usefull for us cause it creates additional complexity

Review Source

Response from When I Work

September 27, 2018

Hi Mario, Marie here with the Customer Care team. Thanks for the review! Sorry to hear the app was not a good match for your business. If you have any questions regarding the app, don't hesitate to reach out to us at support@wheniwork.com. We are here to help! Cheers, Marie

nS

natalie S.  
manager  
Food & Beverages  
Used the software for: Less than 6 months

### "When I Work"

October 13, 2020

4.0

It is nice that its easy to add employees to the scheduling. It is also very nice that it is easy for our employees to use. Scheduling should be the easiest thing for us and this helps us make that one thing to check off our to-do list easily. We like it so far!!

Pros

I like that it is easy to use and most employees are familiar with how to use it and log-on. We are shopping for which app we want to go with and were pleasantly surprised with how many people suggested When I work. We need scheduling for multiple locations and this made that simple.

Cons

It was easy to use. I wish the message board was more customizable, but overall we like it. We are new to scheduling apps, so I do not have much to compare it to. It checks off everything we need.

Review Source

Response from When I Work

October 14, 2020

Hi Natalie, so happy to hear you are giving When I Work a shot! and are finding it easy to use. We appreciate hearing your feedback on WorkChat, we are always looking for ways to enhance When I Work!

Yashasvi A.  
Internship  
Food & Beverages  
Used the software for: Less than 6 months

### "One of the best shedulling apps !!!!"

April 27, 2019

5.0

I would recommend this application to everyone.

Pros

I have been using this for about 6 months and It has made it easier for me to check my roaster for the week. It has a android and ios app as well. User friendly interface and easy to navigate. There is also a workchat available as well which is very useful.

Cons

Nothing to complain so far. Permission levels would need some improvements.

Review Source

Response from When I Work

April 30, 2019

Hi Yashasvi, Thank you for your great review! We're happy to see that the app has been easy to navigate for you and your team and that it has been saving you time. Thanks for your feedback about permission levels as well. We're happy to hear more about what you would like to see for permission levels in the future if you send us a ticket at: help.wheniwork.com/submit-a-ticket/. Cheers! -Megan

VR

Verified Reviewer  
Graphic Designer  
Wholesale  
Used the software for: Less than 6 months

### "Enjoyed using When I Work"

July 2, 2018

4.0

Pros

I was someone being scheduled on the app, so I only know that end of the app. It was really easy to look at your shifts for the week. Also easy to trade and drop shifts and request time off. Easy access to the app on multiple devices makes clocking in super easy and convenient.

Cons

As I was using it I saw no cons. I'm sure there are some for users who are actually scheduling their employees. But smooth sailing on my end.

Review Source

Response from When I Work

July 4, 2018

Hello, I'm Marie with the Customer Care team at When I Work. Thanks for taking the time to review our app. We are glad to hear it is easy and convenient to check your schedule and clock in and out on the app. If you ever need assistance, feel free to reach out to us at support@wheniwork.com. We are here to help! Cheers, Marie

HD

Holley D.  
Guest Relations Coordinator  
Hospitality  
Used the software for: 2+ years

### "Excellent Product"

September 10, 2018

5.0

Great! I cannot imagine going back to a place where we send out schedules through excel.

Pros

I like the communication aspect of it. It is so easy to send emails and keep everybody connected.

Cons

Every now and then there will be an update that makes it very hard to click and move shifts around. After this last update I can no longer copy shifts and move them around.

Review Source

Response from When I Work

September 13, 2018

Hey there Holley- Thanks for leaving us such a detailed review! We appreciate hearing from you! If you are still running into trouble moving and copying shifts, feel free to reach out to our Customer Care team at support@wheniwork.com. They will be more than happy to help look into this with you! Thanks again! All the best, Kara

VR

Verified Reviewer  
Claims Specialist  
  
Used the software for: Less than 6 months

### "My team 's schedule changes daily. We rely on When I Work to organize our crazy schedule."

April 25, 2018

5.0

Pros

When I Work is great (especially for my department) because our schedule is always changing to provide service to our customers 7 days a week. The time of our shifts and the 5 days we work during the week are always changing. When I Work is really useful in organizing the teams' schedule and shift preferences.

Cons

I have no legitimate concerns with When I Work. We never use the chat feature. Also, we use another software to request PTO and a different software to clock in and out. It would be nice to see all of these feature on one software platform.

Review Source

Response from When I Work

April 27, 2018

Hello! Thanks for taking time to review the When I Work app. That is awesome to hear When I Work is helping you and your team keep organized as your schedules are changing day to day. You mentioned that you use another software for PTO and clock in and out. Did you know that When I Work has a Paid and unpaid time off request feature as well as clock in and out features? You can check out more information about these features here: https://wheniwork.com/features If you have any more questions please don't hesitate to contact us at support@wheniwork.com Sincerely, Cara - When I Work Team

MD

Mike D.  
Director, University Transportation  
Higher Education  
Used the software for: 1-2 years

### "Great for Employees, Okay for Administrators"

September 25, 2018

4.0

Pros

Once the template is in place, scheduling for the week is a two click process. The Scheduler offers a clear and concise few of the days shifts. The history function allows us to review shift swaps and covers and track employee behavior when needed. Employees like the workchat and ability to swap shifts from their mobile phones.

Cons

Reporting functionality is still surprisingly limited, and setting up the initial schedule (for 135 employees in our case) is still labor-intensive. Your ability to set "parameters" is fairly limited, but has gotten better with time.

Review Source

AP

Annie P.  
Office Assistant  
Mental Health Care  
Used the software for: 6-12 months

### "Works, after some fiddling"

April 15, 2020

3.0

When it works, it's great. It just doesn't work until I restart it every time.

Pros

I like that it lets me clock in and out of work, and that it has a lunch break option. Nice app design.

Cons

I have to restart the app every time I need to use it. Every time I need to clock in, or clock out, I have to restart the app. I don't know if it's because I have an iPhone or what, but it's super annoying.

Review Source

Response from When I Work

May 1, 2020

Hi Annie, Thank you for taking a moment to leave us a review - We appreciate it! It's great to hear that the mobile clocking feature is convenient and easy to use. That was our goal. Additionally, our customer care team would be happy to help troubleshoot any loading issues that you might be experiencing on the mobile app. Please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. All the best, Anna

SL

Shawn L.  
IT Manager  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Great for Business "

October 31, 2023

5.0

Pros

Great user interface. Essential for shift worker management

Cons

The app itself sometimes take very long to load

Review Source

Response from When I Work

November 2, 2023

We appreciate your nice feedback! Please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We're here to help.

Allan D.  
Marketing / Wine Club Manager  
Wine and Spirits  
Used the software for: 1-2 years

### "Hands down the best scheduling app for small business"

December 16, 2015

5.0

I've tried the rest - this is hands down the BEST scheduling app for small business. The price is right, and it actually WORKS. The platform is SO simple, and it is SO flexible. Scheduling is easier than any other app we've tried, and has a ton of flexibility. The device (tablet/phone) apps work as promised, and all my employees have commented on how much better this app is and how much they love it. Most important, timesheet summary for payroll is clean and simple.

Pros

Excellent reporting simplicity and functionality Incredibly easy to schedule employees Apps work great Setup is a breeze user interface is outstanding

Cons

Haven't found anything to complain about.

Review Source

KP

Krystal P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to manage"

August 23, 2022

5.0

Overall it is a great scheduling software.

Pros

Ease of adjusting and publishing the schedule.

Cons

In the past we have had issues with integration, now we do our time tracking elsewhere.

Review Source

Response from When I Work

August 26, 2022

Hi Krystal, Thank you for providing your feedback! We enjoy hearing from our supporters.

JS

Jean S.  
Emergency Dispatch Center Manager  
  
Used the software for:

### "Convenient, User Friendly App "

February 12, 2015

4.0

The app has greatly helped us alert employees when someone is unable to make it to work. We can alert all of our employees that are available during that time frame quickly and easily. It also shows which employees will go into overtime if they cover shift so that you decide if you want to notify them for the shift or not. When an employee takes the open shift the schedule is automatically updated. All of our employees can see their schedule from their phone and have the ability to swap shifts with other employees or request to drop a shift. When this happens Supervisors are sent a notification to either approve or deny it. Supervisors can view the entire schedule to see who is scheduled for the day, all from their phone. When logged into a PC you can see how many employees are scheduled to be on shift for each hour. It also calculates how many total hours are scheduled each week. We can also see who has acknowledged their shift for the week and who has not. We can also see the last time they logged in. However, this detailed information is not available on the app. When adding new employees they are notified right away to set up an account. They can personalize their account with a picture, which our staff really likes. The staff has always been available through chat on their website and are professional and efficient.

Pros

Easily view who is scheduled each day. Approve time off requests, shift swaps and dropped shifts.

Cons

Inability to see the number of people scheduled for each hour of a given day and a summary of the week.

Review Source

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