# Page 29 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

---

When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 3rd, 2026

# Page 29 - Reviews of When I Work

## Showing most helpful reviews

Showing 701-725 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JV

Jennifer V.  
Business Manager  
Renewables & Environment  
Used the software for: 6-12 months

### "Would work best for a larger company"

October 29, 2018

4.0

Pros

I like the software, but feel that it would be better suited for a larger company. That being said, it was nice to allow my staff to track their time off and adjust their available hours using this instead of keeping a spreadsheet to try to do our scheduling.

Cons

We have found that the location device isn't exact enough and causes some problems with clocking in and out in a timely manner.

Review Source

Response from When I Work

February 6, 2019

Hi Jennifer, Marie here with the Customer Care team. Thanks for taking the time to send us your feedback! I am glad to hear you like the time off and availability features so you no longer have to use a spreadsheet. If your employees are still having trouble clocking in and out on their devices, can you reach out to us at support@wheniwork.com? We'd be happy to look into this for you. Cheers, Marie

Mark P.  
Co-owner / President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Changed My Life For The Better!"

January 27, 2016

5.0

I gotta say that the WhenIwork app revolutionized the way I was doing my scheduling. We are unique company in that we generally only work on Saturday's and all our employees are contractors, so they set their availability. Before the app I would have to text them all asking if they were available to work on upcoming events and sometimes they would get back to me and sometimes they wouldn't. It made it very difficult for me to know what my staff resources were per event. Now with the app they are able to go in and block off days they are not available and when I need to schedule I can look at the app and know immediately who is available and who is not. We have not activated the Attendance side yet, but it will be done very soon!

Pros

Great ease of use for my employees. Fast and efficent way for me to schedule and get that schedule out to everyone. Great form of communication to all my staff members. Adds value to our company that we are using todays technology to do age old processes. Allows my employees to let me know when they are available in a much more timely manner.

Cons

None that I can really think of. I am sure there are some things that could be refined, but honestly we have not run into any issues yet.

Review Source

RM

Ray M.  
Director of Human Resources  
Information Technology and Services  
Used the software for: I used a free trial

### "When I Work Trial Review"

November 22, 2019

5.0

Best bang for your buck for schedule software I have found. Way more affordable than Humanity and has all the same features.

Pros

I loved the easy to use format. It was quick, simple and had all the features needed to run a mixed fleet of self-employed couriers with a warehouse full of employees as well. It is a nimble system. The cost is also very reasonable.

Cons

The only con for us was that due to our customer service we have very custom needs for our app integration and the development decision to go with Ceridian was due to its all-in-one nature. When I work is an excellent stand-alone product, but is not an all-in-one system that also does HRIS, Benefits admin and Payroll.

Reason for choosing When I Work

We did not, but only because we require an all-in-one system that also does HRIS, Benefits admin and Payroll.

Review Source

Response from When I Work

December 6, 2019

Hi Ray, Thank you for taking the time to leave a review for us about your experience using When I Work. We're glad to hear that you found the app easy to use, and that our features met a number of your needs. I'm sorry to hear that we weren't able to do everything you needed, but we really appreciate you sharing your feedback with us! Best, Briana

Gözde K.  
Lawyer  
Legal Services  
Used the software for: 6-12 months

### "Good to see you shift history"

April 22, 2019

5.0

Pros

This app help us to manage employee shifts easily. Creating schedules at beginning would be difficult but you get used to it after a while. Keeping your work schedule in it is a useful. Thus you can see your whole shift history whenever you want.

Cons

There are some minor faults. For instance, when I want to check someone elses schedule, I have difficulties to go back my own schedule onn the mobile app.

Review Source

Response from When I Work

June 20, 2019

Hi Gozde, Thank you for taking a moment to share your feedback. I'm sorry to hear you're running into trouble with navigating the mobile app. Our Customer Care team is here and happy to assist with any questions you may have. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Cheers, Amanda

TH

Timothy H.  
Assistant Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### " My own schedule as well as my staffs changes constantly. When I work keeps me updated of changes. "

September 5, 2017

4.0

Pros

It saves our company time/money. Our office manager used to do scheduling manually. Our tour business depends on weather, so when a tour is cancelled it affects our scheduling off staff as well. WhenIWork makes the changes go very smoothly. I also like getting notifications.

Cons

There are a few features that aren't necessarily intuitive. I'm sure they have an instructional video or something but I couldn't be bothered to watch it.

Review Source

Response from When I Work

September 6, 2017

Hey Timothy! Thanks for leaving us a review! We are glad to hear that you are enjoying using the software and finding it easy to use for the most part. If you ever do have questions about a tool that you maybe don't find very intuitive, we have a fantastic Customer Care team that is super speedy at responding to customer inquiries! They can be reached at support@wheniwork.com. Have a great day!

SR

Shelby R.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Best App, very easy to use"

March 6, 2024

5.0

Pros

Easy and user friendly, very quick and effective

Cons

Its hard to change the schedule from the app.

Review Source

Response from When I Work

March 7, 2024

Hi Shelby, Shab here from When I Work. We are happy to hear that you are finding the app user friendly and effective! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab

SN

Sarah N.  
Executive Director  
Museums and Institutions  
Used the software for: 6-12 months

### "Its saved me a lot of time"

June 29, 2020

5.0

It's been great and it's really helps us with keeping us running day to day.

Pros

This software has made scheduling staff a breeze and saved me massive amounts of time in the HR part of my job!

Cons

I removed old staff but I can't delete them completely, and I can't reduce the number of staff (to save me money) during our COVID-19 closure. We still used the software for our core staff that remained so we didn't want to just put it on vacation.

Review Source

Response from When I Work

July 1, 2020

Hello Sarah, Thank you for your thoughtful review of our app! We're glad to hear that we've been able to help with your scheduling needs. Our Customer Care team would be happy to help archive/delete employees and walk through options regarding costs. Could you please submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/ Thank you again! Beth

VR

Verified Reviewer  
Customer Service  
Retail  
Used the software for: 6-12 months

### "I used to use this app at my old job, it is very easy and useful when it comes to keeping track. "

February 6, 2018

5.0

Pros

it was very easy to use, it kept me on track when it came to scheduling instead of having to go into work and checking the paper schedule or having to take pictures of it.

Review Source

Response from When I Work

February 7, 2018

Hi there, Thanks for leaving us the great review! We are happy to hear that you enjoyed using When I Work! We appreciate hearing from you :) Sincerely, Kara -When I Work Team

VG

Vince G.  
Manager  
Accounting  
Used the software for: 6-12 months

### "Very useful app"

December 13, 2022

5.0

Pros

I like how to software remind workers when they have to work and position

Cons

I dislike the software freezing sometimes

Review Source

Response from When I Work

December 19, 2022

Hi Vince, Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team! We appreciate you bringing the freezing behavior to our attention. We definitely want to improve your experience, could you please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you, Farrah

JT

Jenny T.  
President/owner  
  
Used the software for: 6-12 months

### "Gets the job done"

January 19, 2018

3.0

Generally a good app that has helped both myself and employees get organized. It does get confusing when employees try to create custom availability and often the work chat freezes on me or just doesn't when I'm trying to reach my employees for an important matter. I will soon need to add another employee, however the price to upgrade to 6 employees will no longer be worth it to me as I can switch to an app that includes many other features (invoicing/payments, client calendar, better notes/logs, customer service and booking, client reminder, etc.) for better value.

Pros

Easy to use, saves a lot of time rather than creating a manual schedule, has some great features. Employees find it easy to understand and I love the clock in/clock out with gps tracking.

Cons

I need more features, has some glitches and doesn't work or freezes sometimes when I need it most. The cost is too high to upgrade just to add more employees. I would be happy to pay more for more features but it will start to lose it's value soon as my business grows.

Review Source

JT

Jared T.  
Supervisor  
Construction  
Used the software for: 1-2 years

### "Great Product"

November 6, 2022

3.0

Pros

Mobile access on the When I Work mobile app is very good.

Cons

The software layout feels outdated, and glitchy at times.

Review Source

Response from When I Work

November 7, 2022

Hi there! If you are running into any trouble with your account, we recommend contacting our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ for troubleshooting assistance.

SS

Sarah S.  
ITM  
  
Used the software for: 1-2 years

### "Simple and Intuitive"

October 19, 2017

4.0

Pros

Its simple and visually based. I love how easy it is for my staff to use and understand. It has been easy for my staff ranging in age and tech competency.

Cons

Sometimes little glitches pop up and take a while to get sorted out. I'd like a few more output methods(print options by site) as well as a way to tie some of the shifts together.

Review Source

Response from When I Work

October 25, 2017

Hi Sarah, Thank you for your review - this is great feedback! We are glad that you and your staff are finding When I Work to be easy to use. We appreciate your patience as we work out glitches, and your feedback helps us stay on top of these things. We'd love to collaborate with you further if you have some more feedback in regards to more custom print options, and the ability to tie shifts together is intriguing too. Email us at support@wheniwork.com and we'd like to share with our teams. Thanks again!

Woody G.  
Help Desk Technician  
Education Management  
Used the software for: 2+ years

### "Solid App for the Current World"

May 20, 2019

4.0

Pros

Easy to use and access scheduling from smartphone app.

Cons

App occasionally has issues with slowness and clicking.

Review Source

Response from When I Work

May 23, 2019

Hello Woody - Adrianne here! Thanks so much for taking the time to share your feedback! I'm happy to hear that you're finding our app easy to use and that accessing your schedule from your phone! If you're ever running into an issue, feel free to send us a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Take care, Adrianne

TR

Theresa R.  
Owner  
Retail  
Used the software for: 2+ years

### "Good system for scheduling"

June 4, 2019

5.0

We’ve been using the software for 2 years now and enjoy the ease of use. We can have multiple managers adjust the schedule instead of just one person, and we enjoy that our employees can see their schedule in advance. We also love that we can schedule a month in advance and not release it until we are ready.

Pros

Online based program that gives our employees reminders about when their shift is beginning. Also enjoy that they can put in their time off requests virtually and we don’t have to worry about emailed requests. It’s right there in the system.

Cons

Wish it was a little more intuitive when putting in shifts. Sometimes it defaults to the wrong time (am instead of pm).

Review Source

Response from When I Work

June 7, 2019

Hi Theresa,Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

VR

Verified Reviewer  
CX  
Apparel & Fashion  
Used the software for: 2+ years

### "Very easy to use"

May 27, 2019

5.0

Pros

Definitely useful for us (we have a team of around 100-500 people). Time efficient and easy to understand.

Cons

It sometimes took a while to upload after refreshing the page.

Review Source

Response from When I Work

June 3, 2019

Hi there, Thanks for the great review! I'm glad to hear that you have found it to be a useful way to schedule your team of 100-500 people! If you have any questions about the performance, feel free to send us a message at https://help.wheniwork.com/submit-a-ticket/ Best, Terra

FM

Fatma M.  
Doctor  
Dairy  
Used the software for: Less than 6 months

### "Great job "

March 7, 2022

4.0

Great job. Easy for scheduling. Time saving Great facility to save time Tool to manage work easier

Pros

It is easy to take breaks and see the elapsed time. I loved ability of time calculation. Rapid response to customer service. Making employee profiles in a short time

Cons

Need more features like print font. Too much email to read. Disable to attach files to email

Review Source

Response from When I Work

March 9, 2022

Hi Fatma, we appreciate your feedback! We are happy to hear that there is overall ease of use, especially when creating employee profiles, and reaching out to Customer Service. I would love to get more information from you on how our email communication could be improved. Feel free to reach out to us via ticket or Live chat with any additional feedback or questions!

JP

Joey P.  
Clerk  
Retail  
Used the software for: 2+ years

### "Simple "

October 31, 2019

5.0

I used it for 2 years at a gas station, it’s simple and easy to use.

Pros

Basically When I Work allows you to check your schedule and make shift requests. You can also see how many co workers you have during a shift or overall per company.

Cons

I really have no negatives besides the app would crash often.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

Job change

Review Source

Response from When I Work

November 13, 2019

Hi Joey, Thank you for taking the time to leave a review for us! I'm glad to hear that you've enjoyed using When I Work, and we greatly appreciate your thoughtful feedback here. If you have any questions or have trouble with the app, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist. Best, Briana

ML

Meshack L.  
EDITOR  
Facilities Services  
Used the software for: Less than 6 months

### "precise"

May 5, 2021

5.0

easy and saves on time and work load

Pros

whenever one needs to manager works and workers performers i suggest u use when i work cause it gives every employees work hence reduce work load managing every workers since every one logs in their work

Cons

its just best just keep doing the good work you are doing

Review Source

Response from When I Work

May 12, 2021

Hello Meschack, Thank you for your review of When I Work! We're glad to hear that you've found our software easy to learn and use. If you have any questions or suggestions please feel free to reach out and submit a ticket: https://help.wheniwork.com/submit-a-ticket/ All the best, Bill

ZB

Zavud B.  
Student  
Environmental Services  
Used the software for: 6-12 months

### "My review for When I Work"

June 26, 2020

4.0

My overall experience with When I Work is very positive.

Pros

When I Work is my favorite scheduling software! I am so happy that my current employer is making me use the software for our scheduling. What I like most about this software is that it is extremely easy to use and you do not have to have prior experiences with the software to start using it. It clears all of the potential confusions that may occur between employees and employers when it comes to scheduling properly. Also, I like how responsive their customer service is!

Cons

My only bad experience is that I had to restart my phone a few times because of the GPS problems when I was trying to clock in, which was annoying and time-consuming. My GPS could not recognize what location exactly I was. I hope they will fix this bug soon.

Review Source

Response from When I Work

June 29, 2020

Hello Zavud, Thank you for your thoughtful review of our app! We're glad to hear that you've found it intuitive and easy to use! Our Customer Care team would be happy to help if you continue to see issues with clocking in. Would you submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/ Thank you again! Tim

JG

Joseph G.  
Store Manager  
Retail  
Used the software for: 1-2 years

### "Amazing! Abosolutely a breeze to learn to use and seamless for scheduling and maintaining group conv"

November 21, 2017

5.0

Pros

It allows all of my employees to know their schedules and changes in real-time without needing phone calls or visits inside to "take pictures" of those old paper schedules. Time OFF is an ease to schedule and maintain and Workchat has brought us all closer together!

Cons

There are some missing functions I wish it had, like being able to put Time OFF in and having those hours show up on the schedule as time worked when it is submitted with hours attached.

Review Source

Response from When I Work

November 22, 2017

Hi Joseph, Thank you for taking the time to write this awesome review! We are happy to hear When I Work has played a part in bringing your team closer together. I will pass your feedback along to our product team. If you run into other features that may be helpful, don't hesitate to email us at support@wheniwork.com Have a great day! Matt

JG

Jon G.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Scheduling is Easy, Communication is Not"

September 28, 2021

3.0

Pros

Scheduling and tracking employee time cards

Cons

The WorkChat function is all but useless. Employee notification is spotty and I have no way to know if an employee has seen a message or a new shift. Cannot import contractor hours into Gusto.

Reason for choosing When I Work

Homebase, Sling, 7 Shifts

Review Source

Response from When I Work

October 1, 2021

Hi Jon. Thanks for reaching out. Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. If you are running into any trouble with your account, we recommend contacting our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ for troubleshooting assistance.

SJ

Sara J.  
Accounting/Payroll  
Sports  
Used the software for: 1-2 years

### "A great product, never have an issue using any part of it!"

November 3, 2017

5.0

Real time punch in/out for employees, keeping tabs on our payroll budget costs which is helpful when scheduling out the work week.

Pros

The ease of everything - viewing scheduled time, actual punch-in's, even budgeting! It is easy to make changes and the chat support is a great feature I have used numerous times.

Review Source

Response from When I Work

November 7, 2017

Hi Sara, Thank you so much for your review! This is great to hear that you have found When I Work easy to use and have no complaints so far! We couldn't ask for anything better for you. Our Customer Care team is thrilled that you enjoy using live chat as they are always happy to help to make scheduling as easy as possible. Thanks again for your time in reviewing the app. We are glad to be a part of your labor management processes to better streamline and capture schedule and time clock data to manage the teams more effectively. Best, Sasha DeMarre

RA

Rick A.  
General Manager  
Entertainment  
Used the software for: 6-12 months

### "When I work Review"

March 13, 2024

3.0

Good experience for beginning business. Works great until you are ready for more!

Pros

The ease and the simplistic nature of the program.

Cons

Lack of additional features available like real time sales tracking.

Review Source

Response from When I Work

March 13, 2024

Hi Rick, Thank you for providing this helpful review!

CP

Caroline P.  
Interpretation Coordinator  
  
Used the software for: 1-2 years

### "When I Work has made scheduling much easier. "

May 9, 2018

5.0

Pros

I can See all of my staff in one area and can use tools like creating templates or copying a week. I can Have different schedules for the different areas where I work

Cons

There are some things When I work does That add extra unnecessary steps. It also can be slow when you have lots of users.

Review Source

Response from When I Work

May 15, 2018

Hello Caroline, Thanks for taking time out of your busy day to write a review of the When I Work app. Wonderful to hear you enjoy the schedule templates and copy previous week features. I wanted to let you know that improving the speed of our software is one of our team's highest priorities. We are working on a big release in improving performance for large accounts so please keep an eye out for more communication on that. If you have any questions don't hesitate to contact us support@wheniwork.com Sincerely, Cara - When I Work Team

amanda D.  
csr  
Consumer Services  
Used the software for: 6-12 months

### "this is a good way to view and get hours.."

May 22, 2019

5.0

Pros

i liked that you could submit schedules for months at a time.

Cons

being able to share your schedule with others and was not as easy.

Review Source

Response from When I Work

June 3, 2019

Hi Amanda, Thanks for providing your review! Thanks also for your feedback in regards to sharing your schedule. We always appreciate hearing how we can make When I Work more useful for our users! Best, Terra

Talk to a Capterra advisor for free and get results within 15 minutes.