# Page 30 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

---

When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 3rd, 2026

# Page 30 - Reviews of When I Work

## Showing most helpful reviews

Showing 726-750 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CP

Carley P.  
Operations  
Food & Beverages  
Used the software for: 6-12 months

### "Quick to Setup, Limited if you don't add $$ paid features"

December 10, 2019

4.0

Good simple solution to capture hours for our interns and other part-time employees

Pros

Very quick to turn on and set up, allows new members of group/part-time employees to begin capturing hours easily via their email; Allows scheduling and easy pulling of reports/review of hours

Cons

Features are limited if you do not add on extra paid features (for example: app access costs per device, so to login remotely every user has to buy the app)

Reason for choosing When I Work

plays well with Gusto, which we already used

Review Source

Response from When I Work

December 19, 2019

Hi Carley! Thank you for taking the time to leave a review. Your users should not need to pay for access to our mobile app. We would love to look into this for you, if you can please submit a ticket to https://help.wheniwork.com/submit-a-ticket/. Thanks again! Kate

ER

Eric R.  
  
  
Used the software for: 1-2 years

### "Simple and easy to use scheduling platform!"

February 20, 2019

5.0

Pros

When I Work is very intuitive and easy to use. From the first day that I was introduced to it, I found my way around and never had an issue with it. From requesting days off, viewing your full schedule and the one for your coworkers, to accepting your schedule, managing resources, the navigation is brilliantly designed and user-friendly.

Cons

For the first time reviewing an app on GetApp, I actually don't have any Cons for When I Work. I, however, never had to use their customer support, so I cannot comment on that aspect.

Review Source

CK

Conrad K.  
Sales Representative  
  
Used the software for: 2+ years

### "When I Work has been a real game changer for our company. Very easy to view schedules."

February 21, 2018

4.0

Everyone is easily able to check their schedule straight from their phone. Would recommend this to any company looking for an employee scheduling program.

Pros

I absolutely love that they have an app for both androids and iphones. It is very easy for our team to be able to check their schedule straight from their phone. I'm not sure if they use anything else other than the app.

Cons

The interface is a little slow and takes more than then it should to go from page to page. Sometimes the back button deosn't work.

Review Source

Response from When I Work

February 22, 2018

Hi Conrad, Thanks for taking the time to review When I Work. We are happy to hear that When I Work is working well for you and your team! :) We would be happy to help resolve any loading issues that your are experiencing if you can email us at support@wheniwork.com. All the best, Adrian When I Work

VR

Verified Reviewer  
Waitress  
Food & Beverages  
Used the software for: 6-12 months

### "When I Work Scheduling "

December 14, 2018

4.0

Pros

Very easy to use. Step by step instruction is given for those who are not very tech savvy. Anyone would be able to use this software with ease. Its very self explaining and easy.

Cons

With any software sometimes just the stress of having to organize everyones information sometimes becomes stressful. Thinking you have it all complete, one time something didn't save correctly and i lost 90 percent of all my work. Luckily the software was eay to use.

Review Source

Response from When I Work

March 6, 2019

Hello! We appreciate you taking a moment to share your feedback. Sorry to hear you encountered an issue with your Schedule. Feel free to reach us at support@wheniwork.com for assistance if you run into any other issues. Kindly, Adrianne

JM

Joel M.  
Vice President of Operations  
Restaurants  
Used the software for: Less than 6 months

### "When I work Works!"

May 16, 2019

5.0

When I work eliminates all the shift swapping without approval, and gets rid of the paper requests off for day off requests that get lost etc.

Pros

I love the ease of use. When I work is the whole package for what we needed it to do. The app does what it needs to by allowing the employees to do everything they could do on desktop. This makes them much more willing to use it and use the functions correctly.

Cons

So far we have not found something we don't like.

Alternatives considered

[TimeForge](https://www.capterra.com/p/73413/TimeForge-Scheduling/)

Reason for choosing When I Work

We tried timeforge and I think it is a good product, but the app didn't yet do all we needed it to do and the graphs and info for management tracking were a bit too informative for our needs which I felt made them confusing.

Review Source

Response from When I Work

May 17, 2019

Hi Joel! Thanks for such a fantastic review! I'm glad to hear that you're finding it's saving time and reducing stress for things like time off requests! Best, Terra

TD

Trey D.  
HR Manager  
Construction  
Used the software for: 1-2 years

### "Great for construction use"

June 27, 2018

5.0

Great for construction when we have guys on the road all over the state each day

Pros

Ability to send out chats and mass messages to selected employees Ability to add details to schedule rather than just a time and location Ability for EE's to see who they're working with Sends out alerts when schedules change so nobody has an excuse to miss schedule changes

Cons

Not much to not like about this program. It's perfect for how we use it. However, we have no used the GPS or time clock management portion so we cannot speak to how well that functions

Review Source

MA

Mariam A.  
Technician  
Medical Practice  
Used the software for: 1-2 years

### "Best scheduling resource I've used"

July 24, 2018

5.0

Pros

This app makes it super easy to clock in and out of work. You can also go in and edit any times that you forgot to clock in or clocked in/out late for some reason. That layout makes it easy to see your schedule and you can also see who else is scheduled and in what position. You can also request PTO and time off and indicate whether it's paid or unpaid and add notes to your request. It's just an overall really great resource to have for any type of business.

Cons

The only con would be that if you have your location services on, it will create a flag if you're not a specific location of your workplace when you clock in or out. That can easily be avoided by turning off the location service on that app though.

Review Source

JG

Jennifer G.  
Customer service  
Education Management  
Used the software for: 6-12 months

### "Great"

April 17, 2020

5.0

I really think this is an overall great app. Super convenient and easy to use.

Pros

This app is great for all things schedule related! I love that I can see my schedule, drop or pick up shifts as needed and also see who else I am working with. I also love the chat feature, it really helps keep us all connected. Very easy to use.

Cons

I honestly don't know. I enjoy everything about the app and I believe my coworkers do as well.

Review Source

Response from When I Work

May 1, 2020

Hi Jennifer, We appreciate that you're taken some time to leave us such a great review! We love hearing that the app helps your team stay organized and connected! As always, feel free to reach out to us if anything comes up. Our customer care team is happy to help. https://help.wheniwork.com/submit-a-ticket/ All the best, Anna

Ashley J.  
Sales Associate  
Retail  
Used the software for: Less than 6 months

### "Easy to send out schedules"

February 4, 2020

4.0

easy to check shifts and make sure i complete what needs to be done before i am done for the day!

Pros

I love the ease of using the app for this. I have it on my phone and check it throughout the day and my shifts to make sure i complete the tasks I need to complete and can confirm when my next shift is. Also a great way to swap shifts with coworkers.

Cons

This isn't about the software, but my manager sometimes has a hard time loading tasks and what not and gets frustrated so she might not put everything on there, but i really wish she would because it is great for employees

Review Source

Response from When I Work

February 9, 2020

Thank you, Ashley. We appreciate you taking the time to review and rate the When I Work application. Regards.

CB

Courtney B.  
Barista  
Food & Beverages  
Used the software for: 6-12 months

### "Love!"

August 27, 2019

5.0

I am able to see when I am scheduled, how many hours I have worked total and can clock in and out.

Pros

It's super easy to clock in and out of work and view my schedule. I have used a lot of different softwares like this, and this is by far the most streamlined.

Cons

It would be nice if there was a feature to sync the schedules posted to the app with other calendar apps. Such as Google Calendar or the Apple calendar app to avoid having to look in two places.

Review Source

Response from When I Work

August 31, 2019

Hi Courtney! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. We do offer the option to sync to other Calendar Apps! Here is our article on how to do this. https://help.wheniwork.com/articles/syncing-your-schedule-to-a-calendar-app-computer/

Benjamin M.  
Operations Lead  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great for Scheduling"

July 16, 2019

5.0

Great

Pros

Great tool for scheduling shift workers. Easy to go in and create/edit shifts and an easy dashboard to see who is scheduled to work. Very user friendly and easy to learn.

Cons

Sometimes when creating shifts, the system does not recognize patterns of employees and you have to manually enter the hours

Review Source

Response from When I Work

July 19, 2019

Hi Benjamin, Thank you for taking the time to leave us this review. It's great to know that you overall enjoy using When I Work and find it easy to use; I really appreciate your feedback on how it could be even easier to use for you! If you have any questions on scheduling with When I Work, don't hesitate to get in touch with us at https://help.wheniwork.com/submit-a-ticket/. Thank you again, Benjamin! Best, Briana

DP

Deniecea P.  
Self employed  
Cosmetics  
Used the software for: 2+ years

### "Very user friendly"

October 29, 2020

5.0

My overall experience with When I Work was awesome. Whenever I was going to be absent I could request it off. Great Software

Pros

When I worn was very easy to use. I used it for a couple of jobs that I had. It made it easier for me to remember my schedule.

Cons

I have no complaints about When I Work. It was always available and never have me problems. I never had to worry about missing work.

Review Source

Response from When I Work

November 3, 2020

Hi Deniecea - Thank you for taking a moment to share a review with us! It's great to hear that using When I Work has been easy and helped you remember your schedule and that you never had to worry about missing a shift! Thanks again, Adrianne

Spencer N.  
Facilities Attendant  
Entertainment  
Used the software for: 6-12 months

### "When I Work"

September 13, 2019

4.0

Pros

When I work does a good job of creating schedules and allowing employees to communicate with each other. The ease of access in setting schedules and availability was also nice.

Cons

The mobile version is harder t use and is not as user friendly.

Review Source

Response from When I Work

September 16, 2019

Hi Spencer, Anna here from When I Work Customer Care. Thank you for your feedback on our user interface. Feedback regarding the usability of the mobile app is something that my team is paying attention to. We are always interested in hearing about how the app performs for users and how we could improve this experience! If you have any technical support questions or concerns, please reach out to us at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Best, Anna

SY

Shelby Y.  
Law Student  
Law Practice  
Used the software for: Less than 6 months

### "User friendly way to keep track of my time "

January 4, 2023

5.0

Pros

I liked the user friendly interface of this software, it took little to no time to learn how to use it.

Cons

I don’t have any complaints about this software.

Review Source

Response from When I Work

January 6, 2023

Hi Shelby, We're grateful for the awesome review! It's great to see that you are finding the app user-friendly! Have a wonderful day! Shab

JC

Johnnie C.  
Owner/General manager  
Restaurants  
Used the software for: 1-2 years

### "Small business must have app "

June 5, 2019

5.0

Well for one I don’t use any paper for the schedule before I would draft few schedules on paper before using the app eliminates that waste. I haven’t change my scheduling method for over 2 years now and it’s been great haven’t had not one of my employees miss a day because of app problems or schedules didn’t make it to the employees.i would highly recommend for a business owner or manager on a budget and needs the conveniency of today technology.

Pros

It provides an affordable app that makes scheduling a breeze when you’re have a business to run and need something simple.

Cons

Sometimes when a schedule doesn’t change much from previous weeks. It would be ideal to able a to have a copy and paste format to make it easy I would send my schedule before via group txt messages and I would just copy and paste the old the text messages and make the new changes on that one.

Review Source

Response from When I Work

June 7, 2019

Hi Johnnie, Thank you very much for your feedback and high praise. We're glad to hear you are enjoying the app!

MR

Mandy R.  
assistant manager  
Hospitality  
Used the software for: 2+ years

### "Good staff organizer "

June 24, 2019

4.0

I love it!

Pros

Easy to send schedule to my staff Laid out well

Cons

Not very user friendly on cellphone Can’t update properly

Review Source

Response from When I Work

June 29, 2019

Hi Mandy, Thank you for your feedback. We definitely want to improve your experience, so for specific issues you are encountering on your mobile device questions please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ Best, Amanda

JM

Jorge M.  
Equipment Assistant  
Motion Pictures and Film  
Used the software for: 1-2 years

### "When I Work helped me so much!"

February 26, 2019

5.0

Pros

The site and phone application are both incredibly easy to use. Both offer different forms of notifications, whether that be a phone notification, a text, or an email...you will be sure to appreciate this getting rid of any issues with miscommunications. You can also track the hours of your coworkers the day of which is very handy if there is a need for picking up shifts or anything like that.

Cons

I have only found that the gps can be buggy sometimes or it isn't up to speed with locating where I am when clocking in and out. Everything has been wonderful with the program!

Review Source

Response from When I Work

March 7, 2019

Hi Jorge - Thank you so much for taking a moment to share your feedback and provide a great review! I'm happy to hear that our software has been easy to use and there haven't been any miscommunications about when someone works! If you're experiencing issues with mobile clock in options, please don't hesitate to reach out to us at support@wheniwork.com so we can help out. Warmly, Adrianne

EM

Eric M.  
Product Operations Specialist  
Retail  
Used the software for: 1-2 years

### "Simple but Highly Effective tool"

March 21, 2019

4.0

Overall, I like When I Work. For a growing business, it's really a great option.

Pros

\- Easy to use UI. - Ability to clock in remotely on phone or computer. - Ability to set up geofencing so people can clock in only within a certain location. - Easy to read scheduling. - Cost effective

Cons

\- A bit simple. - Would appreciate more integrations with other tools.

Review Source

Response from When I Work

March 22, 2019

Hi Eric, Thanks for providing such a great review and for providing your integration feedback. It is always good to hear how we can continue to make When I Work more useful for our users! Best, Terra

SR

Shonte R.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Best scheduling app available "

June 4, 2019

5.0

I love the customer service, leadership and ease of use.

Pros

Time saving, duplicate scheduling, and ease of use

Cons

Coping an entire month at once to schedule monthly

Review Source

HS

Hanah S.  
Freelance Writer  
Writing and Editing  
Used the software for: Less than 6 months

### "Set Out Schedule Really Easy "

November 23, 2018

4.0

Overall, this site is helping me figure out how I am going to set up each schedule for my business. I love the free option for this and how it works like any other scheduling site. I had an issue with trying to build a schedule and this helped me solve it. I can manage each worker and also tell them what tasks they have to take care of. I can put the information easily in the boxes that are given.

Pros

My favorite thing about this site is that I am able to get my team together that I have for projects and assign each of them for a certain project. I love the scheduling tab and how efficient it is. I want each person that is working on a certain project to do it at a certain time, so this helps organize everything. I also love how there are helpful button options to help when you are working on setting up each schedule. When I have to go into detail about certain things I can just talk with each person through the work chat. I will work on using this option more, because it’s helpful to talk about the details of a project. I like how I can start the schedule off at the time I need to start it off. Easy to use and I can edit if need be.

Cons

I wish there were more colors displayed on this website. I don’t like some of the colors. I also wish that there were more budget tools in the display area. I also don’t like how the notification bar comes from the left side of the screen. I wish it would pop up or I wish I could put that notification bar where I want to put it.

Review Source

Response from When I Work

March 5, 2019

Hi Hannah! Thanks for taking the time to share your feedback! I'm so happy to hear you're finding it easy to use and it's meeting your needs! Although we may not be adding any new colors at this time, we are looking into enhanced budget tools moving forward! If you ever have questions, please reach out to us at support@wheniwork.com so we can assist! Thanks, Adrianne

LAM

Lee Anne M.  
President  
Food & Beverages  
Used the software for: 6-12 months

### "Palme reviw"

November 14, 2019

4.0

It has greatly helped in planing our work week and we no longer spend lost time contacting a bunch of people for a simple schedule change. Everyone is notified at the same time. ( well most of the time)

Pros

Ease of use and being able to contact all staff at the same time. The staff can communicate with each other.

Cons

The mobile features are very slow and take many steps compared to the desktop version. Also many times the changes even if sent are not delivered to all my staff at the same time.

Reason for choosing When I Work

Less expensive and mobile app looked better

Review Source

Response from When I Work

November 17, 2019

Hi Lee Anne, Thank you so much for taking the time to write a review and share what you like about using When I Work! It's great to hear that you've enjoyed using the app, and we greatly appreciate your feedback. If you have any questions that come up, don't hesitate to get in touch with us at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help you out. Best, Kate

SP

Shannan P.  
Operations manager  
Sports  
Used the software for: 2+ years

### "Great Time Management Platform for Nonprofits"

September 26, 2020

4.0

Overall, When I Work has been a fantastic choice that simplifies our scheduling and coverage process.

Pros

When I Work made it simple to view the availability of our lifeguards and coaches, assign shifts, and cover call outs when needed. It is an intuitive platform that takes little tech ability to learn.

Cons

Initial onboarding was a bit challenging, getting people in the habit of using the platform and reminding them of the schedule change and request process.

Review Source

Response from When I Work

October 5, 2020

Hi Shannon - Thanks so much for taking some time to share a review with us! So happy to hear feature we offer, like Availability were helpful once your team was onboarded and using the app! We appreciate you taking the time to share a review! Kindly, Adrianne

SS

Sinthia S.  
Medical assistant  
Medical Practice  
Used the software for: 2+ years

### "Easy"

October 19, 2019

5.0

Pros

It is very user friendly and easy to use

Cons

Having to download another app to clock in and out

Review Source

Response from When I Work

November 13, 2019

Hi Sinthia, Thank you for taking the time to leave us a review; we greatly appreciate you sharing this thoughtful feedback with us! If you ever have any questions about using When I Work, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ for assistance. Best, Briana

VR

Verified Reviewer  
Product Manager  
Consumer Services  
Used the software for: 2+ years

### "Helpful for small orgs"

December 14, 2018

4.0

Pros

They make it easy to see your entire staffing schedule and any gaps that you need to fill in the coming weeks

Cons

The visualization/UI could be improved to make it even more intuitive and easily digestible

Review Source

Response from When I Work

March 6, 2019

Hi there! We appreciate you taking a moment to share your feedback with us and provide a review! Kindly, Adrianne

VR

Verified Reviewer  
Manager  
Entertainment  
Used the software for: 6-12 months

### "All-around Great software"

July 29, 2019

4.0

Pros

When I work is extremely intuitive to use and provides all the features you need no more no less. I don't want to spend any extra time trying to figure out another piece of software when I have a business to run. The different price levels also helps me determine the best price and package for my business without having to pay for extra features.

Cons

I don't like how some of the features that I like are gated by a separate plan. For example, the time attendance and the clock in feature are addition features that I have to purchase.

Review Source

Response from When I Work

July 30, 2019

Hello, Thanks for leaving us a good review! We appreciate your thoughts and feedback.

Talk to a Capterra advisor for free and get results within 15 minutes.