# Page 31 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 31 - Reviews of When I Work

## Showing most helpful reviews

Showing 751-775 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andrew K.  
Automotive Technician  
Retail  
Used the software for: 6-12 months

### "When I Work "

February 9, 2020

5.0

Easy to track who is working what dept with color codimg

Pros

Easy simple scheduling software. Easy to separate by job code or department. Color coding helps me keep track

Cons

Still kind of simplified as in that i wish it had more features lime ability to do payroll from it and track punches in and out

Review Source

Response from When I Work

February 14, 2020

Hi Andrew - Thanks so much for the detailed review, glad to hear When I Work is so user friendly! When I Work does have an Attendance feature which records clock in and out punches. There is also an option to close out payroll to send to an integrated payroll processor. If this sounds like what you are looking for, please reach out and we are happy to assist! https://help.wheniwork.com/submit-a-ticket/

DD

Danya D.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Working with When I work"

March 4, 2021

5.0

Having When I work allows for easy access to everyone schedule online.

Pros

A great employee scheduling software. Super easy to set up and start using. Ease of use for employers and employees.

Cons

When looking at the full staff schedule on a given day can be a bit time-consuming. Noticeable differences with the mobile app and the desktop version.

Review Source

Response from When I Work

March 8, 2021

Hi Danya, We really appreciate you taking the time to leave such a wonderful and detailed review! It great to hear it makes scheduling easier for you as well as your employees! Warmly, Tiffany

Stacey M.  
Assistant Parks & Recreation Director  
  
Used the software for: Less than 6 months

### "When I Work simplified so much for me and my staff!"

December 4, 2017

5.0

easy communication with staff members that ranged from 14-40...not any easy task to get everyone on the same platform!

Pros

I can check on scheduling from the office or remotely, which is so helpful considering my other "office" is an outdoor pool.

Cons

It was a little tricky at first for my young staff to get the hang of, but once they did, it was great.

Review Source

Response from When I Work

December 5, 2017

Hi Stacey, Thanks for taking the time to review When I Work! We are glad to hear that When I Work is making your work life easier! :) If your employees have anymore trouble getting started with When I Work, we would be happy to help them out if they can email us at support@wheniwork.com. Thanks, and have a great day, -Adrian When I Work Team

ST

Stacey T.  
Manager Designer  
Design  
Used the software for: 1-2 years

### "Easy to use, great clear navigation, other employees were able to use with ease. "

April 6, 2018

5.0

Pros

It's kept simple and easy to understand to use. To change settings for certain employees is easy and other employees have used the app easily logging from their own devoice or the one from work.

Cons

The only flaw we have experienced is when the location/gps is on for clock in and out it will state employee is not at the correct location when they are at work.

Review Source

Response from When I Work

April 10, 2018

Hey there Stacey! Thanks for taking the time to leave us a review! We are happy to hear that When I Work helps make scheduling easier for you and your team. If you find that your users are running into trouble clocking in, have them reach out to our Customer Care team at support@wheniwork.com and we will help them with whatever issues they are experiencing. Sincerely, Kara -When I Work

JS

JARED S.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not a bad product. Pretty easy to use. "

July 20, 2019

4.0

Overall not a bad experience, just not the most versatile piece of software/app.

Pros

Accessible and mobile friendly software. It was easy to check my schedule and communicate with other trainers and management.

Cons

Besides checking my schedule and communication, the app doesn't do much else.

Review Source

Response from When I Work

July 24, 2019

Hi Jared - Thanks so much for taking a moment to share this feedback with us! I'm happy to hear that you find the app easy to use and are able to communicate with partners to work collaboratively! If you have specific feedback on the types of features that may be beneficial for you and your team, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can review that! Again, thanks for the feedback and review! Kindly, Adrianne

KM

Kaitlyn M.  
Referee/Host  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "When I Work is an easy-to-use app "

January 15, 2019

5.0

My overall experience has been positive and it's pretty cool that they have a location-based check in feature to ensure you are actually at the location where you are working. It provides some oversight for the employer.

Pros

One of my part-time gigs is as a Skeeball ref through a social sports company. They use When I Work to schedule shifts and track employee hours and as an employee it's really easy to tell when I've been scheduled (I get an email) and to clock in/out.

Cons

If you have a problem with phone storage it is a bit annoying to download an app, but since we are in 2019 and every phone's GBs are increasing, this shouldn't be a problem moving forward. I also find it difficult to find open shifts on the app.

Review Source

Response from When I Work

March 6, 2019

Hi Kaitlyn, Thank you for taking the time to share your feedback with us! I'm glad to hear you are enjoying the app and that When I Work has made clocking in and out a breeze. Warmly, Amanda

Lauren G.  
Manager of People Operations & Employee Experience  
Consumer Goods  
Used the software for: Less than 6 months

### "Works Ok"

September 25, 2018

3.0

When I Work does what we need it to, but we will probably have to move off of it to have something that integrates with our PEO software to make payroll easier.

Pros

We can have multiple different schedules at different locations and there is a mobile app which is nice for employee use.

Cons

The interface isn't the easiest to follow, and the scheduler is not the most user friendly either. It also doesn't integrate with any PEO software which is really unfortunate.

Review Source

Response from When I Work

October 21, 2018

Hello Lauren, Thank you for taking time to write your review. I am sorry to hear you have not found the software user friendly. Would you mind sending us an email at support@wheniwork.com with any ideas of what would make scheduling easier for you. We appreciate new ideas and are always looking to make When I Work even better! We have built integrations with Gusto, ADP, Quickbooks and Square. Other companies like PeopleHR and GoCo have built their own integrations with us. If you have a specific PEO company in mind that you would like When I Work to integrate with, definitely let us know! Thanks for your feedback! Sincerely, Cara - When I Work

BR

Bethany R.  
teacher  
Education Management  
Used the software for: 2+ years

### "Gets the job done"

March 29, 2020

5.0

Pros

This software is able to let me clock in, clock out, know my schedule, and review my hours. All of those features work great and it is a convenience I enjoy

Cons

My biggest annoyance with the app is that it does not make communication with coworkers easy. If there were a chat feature within the app it would be fantastic! I also wish that paystubs would be available through the app.

Review Source

Response from When I Work

March 31, 2020

Hi Bethany! Thank you for taking the time to review When I Work. We are glad to hear that our app provides convenience in your work life. Our WorkChat feature can be enabled by an account administrator and provides the ability to chat with other users. Some accounts do prefer for the feature to be disabled. Thanks again for the great review! -Kate at When I Work

VR

Verified Reviewer  
Promotions and Marketing Manager: Magic 94.9, 105.5 The Dove, 107.3 The Eagle  
Publishing  
Used the software for: 6-12 months

### "If you are a manager and need help with schedules, this is for you!"

May 3, 2018

5.0

Pros

I can finally focus on the aspects of my job outside of scheduling and staffing. When I Work has given me my time back, so I'm not stuck working late on schedules.

Cons

For the price of free, it's hard to complain about this software. If you need help implementing budgeting into your scheduling, though-you might need something more advanced.

Review Source

Response from When I Work

May 4, 2018

Hello! I'm Marie from the Customer Care team at When I Work. Thanks for taking the time to write us a fantastic review! We are glad to hear that you are able to efficiently schedule and the app has give you time back. If any questions come up, please reach out to us at support@wheniwork.com. Cheers, Marie

NR

Nate R.  
Site Supervisor  
Security and Investigations  
Used the software for: 2+ years

### "Scheduling & Payroll Made Easy"

June 4, 2019

4.0

Pros

The overall customer care and ease of use. I've used other scheduling and payroll software elsewhere, but this is extremely user friendly.

Cons

I didn't like the price of course. Other software can be cheaper, but it wasn't as user friendly.

Review Source

Response from When I Work

June 7, 2019

Hi Nate, Thank you for choosing When I Work and for leaving us this review. We appreciate hearing from you.

EC

Emily C.  
Marketing Director  
Consumer Services  
Used the software for: 1-2 years

### "Easy to use"

September 22, 2022

5.0

Pros

I like how easy it is to place my schedule preference and pick up and drop shifts

Cons

I think at first it can be a little confusing to use. But after you use it for a bit that goes away.

Review Source

Response from When I Work

September 26, 2022

Hi Emily, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

MP

Makenzie P.  
Clinical Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "When I Work saves me time!"

August 26, 2020

5.0

When I Work has completely changed how our office schedules! It's easy to use from both an administrative side and for my employees.

Pros

Using When I Work with my staff has been great! It gives them all the same universal platform to be able to communicate outside of work professionally. And it allows me as a manager to know exactly conversations and be up to date.

Cons

Haven't had any issue from the software.

Reason for choosing When I Work

Recommended to us by another user.

Review Source

Response from When I Work

August 28, 2020

Hi Makenzie - Thank you for sharing such a wonderful review with us! It's great to hear that having features like WorkChat have been so impactful for you and your team. We're thrilled to hear that using When I Work has made things so much easier for both your employees and administrators! Thank you so much for providing a review for us! Kindly, Adrianne

JW

Jessica W.  
Director of Operations  
  
Used the software for: 2+ years

### "Easy for employee's to use, missing a few features"

March 9, 2018

5.0

easy to use for scheduling and clocking ina nd out.

Pros

Super easy for employees to use, switch shifts, see and acknowledge schedules. I like being able to save a schedule template or copy a previous week's schedule.

Cons

It is too easy to delete shifts and there is not an easy way to see the history of what you have deleted. I also wish it was easy to have a manager be able to approve shift swaps but the managerial approval function does not work the way I would like (you approve before someone else accepts)

Review Source

Response from When I Work

March 12, 2018

Hi Jessica, Thanks for the review! We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives a little easier. I can see how it would be beneficial to be able view and track deleted shifts and have a feature that allows managers to approve swap/drop requests before an employee accepts the shift, so I will pass your feedback along a suggestion to my team. Thanks, Adrian When I Work Team

HS

Holly S.  
Program Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Very easy, does not take a lot of time, user friendly, and FANTASTIC customer service"

October 25, 2017

5.0

It allows me to spend more time on things that really matter instead of using a whole day to do scheduling.

Pros

The customer service has been the best part about this software. Along with ease of usability, this is the best use of my money!

Cons

The only thing I wish I could do is pay with an invoice since I am part of a large company, I hate that I have to pay out of pocket and get reimbursed.

Review Source

Response from When I Work

October 26, 2017

Hi Holly! Thank you for leaving such a fantastic review! I agree with you - our Customer Care team rocks! Have an awesome day!

DP

Digna P.  
Counsellor  
Mental Health Care  
Used the software for: 1-2 years

### "Useful if you work in a team"

January 28, 2023

5.0

Overall experience with When I Work has been a useful experience and I would definitely recommend for teams of people.

Pros

It's really useful to be able to set your availability and if you work in a team to be able to see other people's availability, working hours and when they are on leave etc.

Cons

This software could be made to be more user friendly and have a clearer and more concise layout overall.

Review Source

Response from When I Work

February 10, 2023

Hi Digna, Thank you so much for the feedback on the When I Work app! We are happy to see that you are enjoying the app overall. If you do require any assistance, I suggest submitting a ticket to our Customer Care team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you again for taking the time to write a review for us! Warmly, Shanyce

CB

Chris B.  
hiring manager  
Consumer Goods  
Used the software for: Less than 6 months

### "This is a great scheduling program!"

June 5, 2019

5.0

I appreciate that all my staff can enter individual preference and their availability. This save me time in pulling all the details together. My staff appreciates getting schedules on their phone and can easily communicate with me and each other. Clocking in and out is also very easy.

Pros

I love being able to sort the schedule based on the assigned position. This feature allows me to quickly see that i have enough staff for each job throughout the day.

Cons

Occasionally when trying to copy an individual schedule from the previous week, everyone's schedule gets copied and I have to delete several shits because of this. There is no undo feature.

Review Source

Response from When I Work

June 13, 2019

Hi Chris, Thank you for your wonderful review! I'm happy to hear that When I work is making scheduling a breeze through sorting by position, availability, and the ability for employees to check their schedule on their phones. Our team would like to look into what you are experiencing with copying an individual's schedule. Can you contact us here so we can investigate this further: https://help.wheniwork.com/submit-a-ticket/? Let us know if any questions come up! Cheers! -Megan

Vicki W.  
Content Creator. Actor. Social Media Strategist. Snapchatress. Blogger. Public Relations.  
  
Used the software for: Less than 6 months

### "As an Employee WHEN I WORK is invaluable"

November 17, 2017

5.0

It helped me get to work on time! Kept records of hours worked, when the pay period was up. Was easy to contact other team members via group chats.

Pros

Details scheduling, everyone else's schedule, paycheck, and reminds me when I have to leave for work! It also lets you know if you forget to clock in or out.

Cons

There wasn't anything that I didn't like about this software, except when my team members didn't put in their contact info! It really fills the needs for employees and employers

Review Source

Response from When I Work

November 20, 2017

Hi Vicki, Thank you for the awesome review! It is awesome to hear how When I Work has been able to help and we appreciate the great feedback. Best, Matt

DL

Dan L.  
  
  
Used the software for:

### "Poor Customer Service, Billing practices."

March 21, 2017

2.0

I signed up for the trial of the scheduling side of the app all the while thinking that I was also getting the time and attendance function as well. Big surprise. A price for the scheduling and I have no idea how much more for the time and attendance part. When I tried to add the time and attendance part the website wanted to charge me another amount. I sent them an email (there is no phone number to call to talk to a live person) explaining this and was told the system would only charge me the correct amount and if it didn't, they would refund me the difference. Really? Is this the way to do business with your customers. The app works sort of, but not for this amount of money. I would rather use a spreadsheet than have to deal with poor customer service and these surprise pricing issues. My advice, look somewhere else for a solution and save yourself the headaches.

Review Source

Response from When I Work

March 24, 2017

Hi Dan, Thank you for writing us a review. I'm sorry you experienced this issue with billing. We do try to be extremely transparent with our billing to potential customers on our page at http://wheniwork.com/pricing, breaking down the price for Scheduling, Attendance, monthly vs. annual, and a sliding scale for the number of employees. If there's a particular place on our website that you found confusing regarding pricing when signing up for When I Work, please let us know so that our team may address it promptly. It is true that we do not offer telephone support at this time, but our Customer Care team is available at any time by emailing support@wheniwork.com. We would love your feedback on how the features & functionality of the app could work better than just 'sort of' for you! Thank you again for your review & have a nice day.

MG

Mandy G.  
Practice Admin  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Overall "

May 24, 2023

5.0

Pros

the ease of the transition from our current system

Cons

Nothing at this time and it was an easy transition

Review Source

Response from When I Work

May 25, 2023

Hi Mandy, Thanks for leaving us a review. We're thrilled to know that your workplace is finding When I Work to be easy to use and the transition went smoothly! Our users are the reason we do what we do and we truly appreciate hearing from you. Thank you, Chelo

JB

Jesús B.  
  
  
Used the software for: 6-12 months

### "Such a great tool to always be on top of your work scheduale"

June 30, 2018

5.0

Pros

This app is so good looking and easy to use. It makes so easy to view your work schedule and I love the fact that sends you an overview of the hole week ahead. It allows me to acknowledge my shifts, to see how many hours away are my free days :-) and so many other things. When I get to the office I just type in my name and I can clock in/out, and even sends sms to my phone reminding me if I missed to do so or whatever I'm late or have to many hours at the office. Just a great app.

Cons

Sometimes this app can end up being seen as over detailed and confusing, but once you get into it, it's easy to use.

Review Source

RP

Roberto P.  
IT Administrator  
Veterinary  
Used the software for: I used a free trial

### "Great Software full of features"

December 18, 2018

5.0

Really loved it while I used it as a trial. Really wish I could've kept it.

Pros

This is a great scheduling service! The fact that is web based and app enable makes it a god send. It makes it so easy to schedule and communicate with all the staff almost in real time. The app is very sleek and intuitive with very little guesswork. I was very pleased with how well designed the app and the web interface is.

Cons

The pricing. Its always the pricing when it comes to this sorts of services. I wish they had more a la carte services and more of a tier pricing like 1-10 users this much vs a per user monthly cost. Those are my only two main issues to be honest. Other than that this is a very solid scheduling platform

Review Source

Response from When I Work

March 6, 2019

Hi Roberto - Thanks for taking a moment to share your feedback with us! I'm happy to hear you enjoyed using it. We do offer a few different plan options that allow you to choose user increments in quantities of 10 at this time. If you'd like to look into this, feel free to reach us at support@wheniwork.com. Regards, Adrianne

SN

Steven N.  
Cashier  
Food & Beverages  
Used the software for: 6-12 months

### "Super easy to use"

January 15, 2021

5.0

Pros

I really liked to use this because the app (mobile platform) was super easy to interact with. I would get a notification on my phone and being able to contact my employer about shifts was really easy and nice

Cons

Although the features it has are great. I wish there were more. Ive used other work scheduling platforms during other summer jobs, and theres did have more features (although their features werent as perfected)

Review Source

Response from When I Work

January 25, 2021

Hi Steven, Thanks for taking the time to write us a review, we appreciate the positive feedback! We're glad to hear that you liked the mobile platform, and thank you for the feedback on how many features we offer. -Cully, When I Work

AM

Alex M.  
Event Content Manager  
E-Learning  
Used the software for: 6-12 months

### "great for scheduling folks!"

May 20, 2020

4.0

it was great and i liked the flexibility it offered a lot

Pros

great for knowing when to report to your shift, and as a manager i liked the ability to notify folks

Cons

maybe some of the app features are not as robust as they could be, and the easy of use on the admin side

Review Source

Response from When I Work

May 22, 2020

Hi Alex, Thanks sharing some of your favorite features - like the ability to notify employees! We are always working to release updates and enhancements to our software so we appreciate hearing from you!

KR

Kyle R.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Great software for employee scheduling and time tracking"

October 19, 2018

5.0

Pros

It’s very easy to use to make weekly schedules and allow employees to clock in on their phones.

Cons

I can’t think of any downsides for Wheniwork.

Review Source

Response from When I Work

October 28, 2018

Hi Kyle, Thanks for taking the time to review When I Work. We are happy to hear that When I Work makes creating the schedules and clocking in/out a breeze! Cheers, Adrian When I Work

TG

Todd G.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Features/Functionality"

November 3, 2016

5.0

I love the program and it's a great asset to my company. As my company grows this program will be able to grow with it. Under features and functionality I only rated it 4 stars, because I feel that it's missing one feature. That one feature is being able to record no call/no shows, excused or unexcused absences. Being able to list why they didn't know up is also vitally important. Also being able to run a report on that information would be vitally as important. Being able to record/document this information is very important in a human resource aspect. I have notice that this functionality is offered in a lot of other scheduling programs. On a side note, the customer service I have received this far is excellent and I love the convenience of that chat window and how fast the response time is. I am excited to see where hopefully the near future takes this program. Keep up the great work.

Pros

Customer service and the ease of the program.

Cons

When selecting on multiple locations it would be nice to only see the employees that are given rights to that location along with the ones who have hours scheduled. Currently if anyone is give rights to that location you see them on the schedule. That creates a very messy and hard to read screen. It would be nice to only see the ones that are currently scheduled to reduce the clutter.

Review Source

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