# Page 32 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 32 - Reviews of When I Work

## Showing most helpful reviews

Showing 776-800 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YR

YASIENA R.  
MA  
  
Used the software for: 6-12 months

### "THIS IS ONE OF THE BEST SCHEDULING APPS OUT RIGHT NOW."

July 18, 2018

5.0

Pros

REDUCES SCHEDULING TIME THE AKNOWLEDGEMENT TOOL FOR SHIFTS MINIMIZES CONFUSION ON SCHEDULES CUSTOMER SERVICE IS ALWAYS AVAILABLE MOBILE FRIENDLY MAKES SCHEDULING PAPERLESS ALLOWS EMPLOYES TO COMMUNICATE VIA APP EASY TO NAVIGATE THROUGH APP

Cons

NOT ABLE TO INTERGRATE WITH GOOGLE CALENDAR THE TIME CLOCK FUNCTION IS DIFFICULT TO USE A BIT ON THE PRICEY SIDE AVAILABILITY FEATURE COULD USE SOME WORK AS THERE ARE LIMITATIONS ONCE YOU POST SCHEDULE UNABLE TO ACTUALLY PRINT SCHEDULE

Review Source

Response from When I Work

July 19, 2018

Hi Yasiena, This is Carissa from Customer Care, many thanks for your valuable feedback! It's great to hear the app is helping you and your team work better together. We do have a Calendar Sync function that should allow you to sync shift information with Google Calendar. If you'd like assistance with this, or any other functions in the app, please let us know! Best, Carissa

Connor M.  
Digital Marketing Strategist  
  
Used the software for: 1-2 years

### "Easily tracks work schedules and availability"

June 26, 2018

5.0

Pros

Requesting vacation, seeing work schedules, and setting availability is all easy to do. Good interface and time tracking is convenient.

Cons

Don't have any complaints - covers everything that is should very well. Easy to use for even tech-illiterate individuals.

Review Source

Response from When I Work

June 30, 2018

Hi Connor, Thanks so much for the stellar review! I'm delighted to hear you're loving the app and that you're finding it easy to use. Have a great rest of your weekend! Best, Carissa

MC

Meredith C.  
title  
Marketing and Advertising  
Used the software for: 1-2 years

### "When I Work Review"

May 7, 2019

5.0

Pros

Extremely helpful for scheduling purposes!

Cons

When looking at the calander for the month, Sometimes the last week of the month is cut off and you can't scroll down, you have to go to the following month in order to see the last week

Review Source

Response from When I Work

May 9, 2019

Hi Meredith, Thanks for taking the time to write a review! I'm glad When I Work has been not just helpful, but extremely helpful! If you ever have questions, feel free to send us a message at https://help.wheniwork.com/submit-a-ticket/ and we can help you out! Best, Terra

BG

Byron G.  
Owner  
Events Services  
Used the software for: 1-2 years

### "Great Software"

April 17, 2019

5.0

Pros

Ease of use, quick schedule creation, and open shifts get filled quickly

Cons

No ability to add jobsite on the fly. Have to go to the jobsite entry to create a jobsite.

Review Source

Response from When I Work

April 19, 2019

Hi Byron - Thanks for providing a 5 star review! I'm happy to hear that our scheduling features have been helpful for you and your team. If you're running into an issue creating or editing shifts from the mobile app, we'd love to help! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

AM

Audrey M.  
Ecology PhD Student  
Higher Education  
Used the software for: 1-2 years

### "When I Work has a lot of bells and whistles but a buggy timeclock app."

June 21, 2018

3.0

Pros

When I Work may have been more than we needed for our small business with fairly predictable schedules. If you're managing a lot of employees with complex shifts, it has features that look fantastic. There is also a tool for remote clock-in that employees can use on their smartphones.

Cons

We set up a timeclock station with an iPad. It would sign itself out unpredictably and sometimes fail to register responses. Thankfully, the bugs were always apparent immediately and workers could report their clock out time to their supervisor before leaving. The UI is also pretty arcane and I would end up in the timeclock app all the time when I was trying to manage schedules and payroll. You also have to take some meaningless actions to "close out" a pay period before the Gusto integration will capture the hours for payroll.

Review Source

FM

Farryn M.  
Shift lead  
Food & Beverages  
Used the software for: 6-12 months

### "I wish all my jobs used this app"

October 31, 2019

5.0

It’s a great app that helps you know when you are scheduled to work, ie the name of the app!

Pros

It’s easy to keep track of your shifts, trade shifts with other employees and communicate with my managers.

Cons

I can’t think of any cons that I would have to share for this app. It’s is easy to use, the notifications are great too

Review Source

Response from When I Work

November 13, 2019

Hi Farryn, Thank you for taking the time to write a review for us! We're glad to hear that you're enjoying using When I Work, and we especially appreciate you taking the time to let us know what you like about the app! If you ever have any questions, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help you. Best, Briana

KL

Kailey L.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Software"

April 16, 2020

4.0

My experience with when I work was great for my start up. Although I switched to another software it had nothing to do with the quality. It was simply that I went with a software specialized for my industry and in doing so often missed some of the features of When I Work.

Pros

This software was easy to set up, there was no waiting. It was nice that employees were able to use it for everything; schedules, time clock and requests off.

Cons

It’s ability to create repeated schedules was somewhat time consuming. There was a lot of dragging and nothing that could be set up on easy repetitive cycles.

Review Source

Response from When I Work

May 1, 2020

Hi Kailey, Thanks for taking a moment to leave us a review. It's great to hear that the app was easy to set up for your team. Quick implementation is something we take pride in. We do have some additional features, like schedule templates, shift templates, and copying the previous week, that have been developed to help with repeating schedules. It's a bummer that your team is no longer with us, but I understand! In the future, if you have any questions or concerns that come up, feel free to reach out! https://help.wheniwork.com/submit-a-ticket/ All the best, Anna

SC

Steven C.  
Blah  
Alternative Medicine  
Used the software for: I used a free trial

### "Great"

October 28, 2022

3.0

I just like that it eased the duty of writing the employee schedule

Pros

It functions as it is intended. Its convenient and you can auto schedule as well. It could take sometime

Cons

The support staff isnt always available and its sometimes complex to use. Some of the auto schedule features are obsolete

Alternatives considered

[TicketSource](https://www.capterra.com/p/134828/TicketSource/)

Reason for choosing When I Work

Because i did. Free trial was the seller

Review Source

VR

Verified Reviewer  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Free version very good"

November 27, 2018

5.0

Pros

Love that I can use this for free for my non-profit; easy way to track time and schedule shifts; easily exports to QuickBooks payroll

Cons

Wish you could use the app to clock in and out with the free version

Review Source

Response from When I Work

March 6, 2019

Hello, Jaime here from the Customer Care Team at When I Work. Thanks for taking the time to share your feedback with us! I am happy to hear that you are enjoying the free version of When I Work including the Quickbooks integration. We recently released a free version of our Attendance platform as well! If you are interested in learning more about this, please reach out to us at support@wheniwork.com. We'd be happy to help! Sincerely, Jaime

JS

Jaclyn S.  
Client Experience Expert  
Environmental Services  
Used the software for: 6-12 months

### "Excellent Program"

December 4, 2019

5.0

When I Work provides up to date scheduling changes and allows employees to also alter their schedule as needed.

Pros

When I Work is by far the easiest scheduling program I have ever used. It made scheduling easier than ever before.

Cons

The program does not have any drawbacks or cons. It is user friendly and easy for employees to use as well.

Review Source

Response from When I Work

December 8, 2019

Hi Jaclyn, Anna here from When I Work Customer Care. It's fabulous to hear that When I Work functions so well for your team. Thank you for taking a moment to leave us a review, we greatly appreciate it! If anything comes up, or if you have any questions, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. Best, Anna

LB

Lauren B.  
  
  
Used the software for:

### "When I Work has considerably saved me time each week scheduling staff at Twenty Sided Store."

May 8, 2015

4.0

PROS I love that I can schedule employees on-the-go and check when employees have clocked in. I like that my employees can submit schedule requests that appear right in the scheduler for approval. I love that the schedule syncs with google calendar and that my employees can choose to download just their schedule or the entire staff schedule. I like that my employees can set reminders on their phone and get notified if I make a last minute schedule change. AREAS TO IMPROVE I would like my employees to be able to see when other employees have approved scheduled days off so if they do not request the same days. I would also like to set an employees regular shifts for the week, rather than copy previous week, so that when a schedule change has been made for one week I can revert back to their regular shifts the following week. I also wish that I could easily return from Timeclock to Attendance as I always accidentally click on the wrong link and then can't get back. One more thing... In the scheduler, I would like to be able to have my employees give me their max hours requested but I would like to be able to set the max hours I want to give that employee each week so that I do not accidentally go over when scheduling. The three numbers next to the clock under the employees name are not always formatted consistently. I would like it to always show - hours requested (set by employee) / hours scheduled (red once breached the max limit) / Max limit (set by me) - I do not like it when some display positive numbers and some display negative numbers. I want all to be consistent, one way or the other. All that being said, I am really pleased with When I Work. Thank You!

Review Source

SR

Shawn R.  
General Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Software"

May 20, 2019

5.0

Pros

This makes scheduling easy! Scheduling 50+ employees in a hospital setting isn't easy. This allows me to spend less time in front of a computer and more time with my team. I can classify each staff member based on what positions they can work. Then as I build a weekly schedule, I can go position by position and see everyone who can work those jobs. Taking requests off is easier too - I can see how many people I have off on a given day - if it's close, I can see what jobs they all do and make my decision that way.

Cons

This software is amazing. There isn't much I don't like about it. You can't sort staff in different ways - that would be my only opportunity to improve it.

Review Source

Response from When I Work

May 23, 2019

Hey Shawn - Adrianne here! Thanks so much for this awesome 5 star review! I'm so happy to hear that you're saving time and finding our features helpful and easy to manage! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can discuss the sorting options with you! Take care, Adrianne

Chenet P.  
English Second Language Teacher  
  
Used the software for: Less than 6 months

### "My first using this software"

May 11, 2018

5.0

I used to help my co working to set up their schedule, cause they were so confused about their schedule.

Pros

What i like most about this software, it help you to organize your work schedule, and you can add some days that you won't be available to work.

Cons

What i like least about this software, it is very difficult to set up your schedule and complicated but after getting used to it, it will be easier for you to manage it.

Review Source

Response from When I Work

May 15, 2018

Hi Chenet! Julia here, from When I Work Customer Care. We wanted to thank you for taking the time to leave your feedback. It's very much appreciated and we value you as a member of our When I Work Community. You mentioned that there was some difficulty experienced during the set-up of the account. I'm very sorry to hear that. If there's anything at all we can help with, please don't hesitate to send us a note at support@wheniwork.com. One of our agents would be happy to assist with anything we can. Thank you again for taking the time out of your busy day to let us know how we are doing. Sincerely, Julia When I Work Team

PH

Peggy H.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Sign Language Interpreter Scheduling "

December 5, 2019

5.0

It keeps me on track for freelance appointments.

Pros

I am a sign language interpreter and one is the agencies I freelance for, uses when I work. I love it because it’s easy to use, sends me reminders of appointments through email and text.

Cons

I think it’s a great product. I don’t have anything that I don’t like. I would suggest it for anyone needing a scheduling system.

Review Source

Response from When I Work

December 6, 2019

Hi Peggy, Thank you so much for leaving us a review about your experience with When I Work! We're glad to hear that you've enjoyed using the app, including how easy it is to use and the shift reminder notifications. We really appreciate you recommending When I Work to others, as well! Thanks for your feedback, Peggy. Best, Briana

MM

Morgan M.  
Cashier  
Food & Beverages  
Used the software for: Less than 6 months

### "Great for Employee Scheduling "

November 12, 2022

5.0

Pros

I really liked the ease of access to looking at the mobile device app.

Cons

Sometimes the app would crash or be slow. This was more annoying than anything but ultimately did not effect my use of the app.

Review Source

Response from When I Work

December 1, 2022

Hi Morgan, Sarah here from the Care Team at When I Work. Thank you for taking the time to submit a review. If you are ever experiencing issues with the app, it can help to clear the cache and data; however, our Care Team is always happy to assist with any trouble or questions. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ if we can ever help! Have a nice day, Sarah

EK

Esther K.  
Psychologist  
Mental Health Care  
Used the software for: Less than 6 months

### "Decent Tracking App"

July 31, 2022

4.0

Pros

There are templates that saves time and makes the app easier to use. It also allows you to copy and paste multiple schedules so you don't need to type them out each time if they are the same. Can see all the schedules of team members which makes scheduling with clients more efficient.

Cons

Like many other apps, different features require payment. It also sometimes gets bogged down if there are too many schedules.

Review Source

Response from When I Work

August 2, 2022

Hello Esther, My name is Cassee with Customer Care. We received your feedback and wanted to follow up! We are glad to know that our templates and copying features have made it easier for you to build out your schedule ahead of time and for employees to confirm their shifts! We love making work less work, so it's great to know we're hitting the mark in that area. We do strive to provide the very best value through continued product enhancements and outstanding service. Improving both the speed and reliability of our software is one of our team's highest priorities. Please connect with our Customer Care team with any questions you have about your plan and pricing. We definitely appreciate your candid feedback on this area! Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from you! Kindly, Cassee

TC

Tom C.  
Rec Attendant  
Facilities Services  
Used the software for: Less than 6 months

### "When I work is one favorite schedule app."

June 30, 2022

5.0

Work Scheduling for the modern time.

Pros

Scheduling is a breeze. I really like the workchat feature .

Cons

I would like to clock in an out on the app. I like to notify me if I missed a clock in or out.

Review Source

Response from When I Work

July 5, 2022

Hello Tom, Cassee here with Customer Care. We received your feedback and wanted to follow up! We are glad to know that our app has made it easier for you to manage schedules! We definitely agree that communication is important so having a WorkChat is an awesome tool. We love making work less work, so it's great to know we're hitting the mark in that area. We do offer an Attendance & Time Clock service on our app, which is an optional addition that businesses can use to manage their timesheets and worked hours. If your team would like more information on this service, they can reach out to our customer care team at https://help.wheniwork.com/submit-a-ticket/. Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users! Kindly, Cassee

JR

Jacob R.  
Laborer  
Facilities Services  
Used the software for: 6-12 months

### "When I Work Review "

April 21, 2020

5.0

This was the best time clock service I’ve ever used, as it’s very convenient and reliable. Definitely recommend!

Pros

This was awesome for a previous job I had. It could clock in, clock out, view my schedule, and request time of right from their app on my personal phone.

Cons

Sometimes this service sent me emails multiple times for alerts that I elected to receive. That was the only thing that I ever had a problem with, which didn’t really effect me.

Review Source

Response from When I Work

May 9, 2020

Hello Jacob, Thanks for taking the time to leave your review! We're glad to hear that you enjoyed using the app in your previous job. We also appreciate your feedback on our email alerts. Warmly, Tim

AR

Abigail R.  
Administrative Assistant  
Construction  
Used the software for: 6-12 months

### "Love this app!"

July 30, 2020

5.0

Pros

It reminds you that you have a shift coming up, if you are late to clock out, its easy to adjust your time if you missed clocking in or clocking out. Its easy to trade shifts, see who you are working with, and what your future shifts are.

Cons

I unsubscribed from the emails because of how many they would send reminding you of your shifts.

Review Source

Response from When I Work

August 4, 2020

Hi Abigail - Thank you so much for taking some time to provide a review and share some feedback with us! We're thrilled to hear that features we offer, like Shift Swaps or Drops and the ability to edit your Timesheets have been so helpful! Thank you again for this awesome review! Kindly, Adrianne

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Easy to use when there are not a lot of events. "

August 29, 2018

4.0

I am tech-savvy but struggled to grasp the tool at times. The company switched to another tool due to issues.

Pros

I liked the mobile app and accessibility.

Cons

Sometimes, logging in seemed difficult. It didn't always seem to be intuitive.

Review Source

Response from When I Work

August 31, 2018

Hello! Thank you for taking the time out of your day to write a review! That's great you liked the accessibility of your schedule with the mobile app. I am sorry to hear your company decided to go with a different scheduling tool. When I Work has made many updates over the last few months to help larger companies with scheduling. We hope we can meet your needs in the future. Have a great day! Cara - When I Work

AH

Allison H.  
Physician Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Scheduling platform beneficial for large organizations"

July 8, 2022

5.0

Pros

As part of a large organization, it was easy to input my available and unavailable hours. Once a schedule was posted I was alerted via email / text and could accept my schedule or make modifications. There is a chat feature which allowed staff to share announcement or discuss shift swaps. It was easy to track my hours with the clock in/out feature.

Cons

There is a learning curve to inputting your available and unavailable hours.

Review Source

Response from When I Work

August 1, 2022

Hello Allison, Thanks for taking the time to review our app! We really appreciate your feedback!

KD

Katie D.  
Teen Programs Director  
  
Used the software for: 1-2 years

### "Amazing Concept and Solid Product"

September 13, 2017

4.0

Aside from lots of manual adjustments that managers have to make, I still love how I can process payroll through this system. Overall, I highly recommend When I Work!

Pros

I oversee seasonal programs at 3 different locations across 2 states. We love the scheduling features (which other products I've used have). This is great, but nothing above the norm. I love the "Attendance" feature, which allows me to control when and where employees can clock in. For example, parameters can be set to only allow an employee to clock in (on his/her phone app) within 10 minutes of a shift, and 100 meters from their shift location.

Cons

In New York City, where we are in and out of the subway system - the location feature rarely works. The app is much more accessible for iphone users than for android. I, as the owner/administrator (iphone user) never have an issue clocking myself in, but my employees VERY OFTEN do, making this less ideal. Even though we've sumbitted many help/support tickets, we still have not found a resolution to this!

Review Source

rC

randy C.  
LCM  
Retail  
Used the software for: Less than 6 months

### "Overall not bad but needs more"

December 6, 2017

4.0

When I Work is a full-bodied, attractive shift scheduling platform that works well on phones and desktops, and offers shortcuts and templates that help speed up scheduling for managers, giving employees more power over when they work.

Pros

Feature-rich, flexible, mobile-friendly platform. Has a modern, intuitive user interface (UI) backed by ample training, help, and support. Open application programming interface (API) lets users share data with payroll, Point-of-Sale (POS), and other people management programs.

Cons

Doesn't offer as many reports and direct integrations with payroll and POS vendors as some competitors. Cheapest price only covers a single location and up to five users.

Review Source

Response from When I Work

December 7, 2017

Hello Randy! Thank you for taking the time to write a review. I agree completely that When I Work's design looks nice on the web app and mobile apps too and I am so glad to hear that you are finding it user friendly for scheduling your team. I wanted to also let you know our team is looking into more reporting features and integrations as well. I have passed along your feedback but if there is a specific integration you're looking for, please let our Customer Care team know by emailing them at support@wheniwork.com Thanks again for your time. Hope you have a fabulous day! - Cara When I Work Team

KJ

Kayla J.  
Paraprofessional  
Education Management  
Used the software for: 6-12 months

### "When I Work"

August 14, 2019

4.0

Pros

When I Work offers itself for free to companies with 75 or fewer employees, which worked for us given the size of our staff. I found that it saved us time if employee availability was accurately input and we could easily communicate with all the employees through the app about events or schedule concerns.

Cons

If you want to attendance feature in addition to your free option, it does cost an extra fee per month. Besides that, I didn't have any issues. If you have more than 75 employees in your workplace, just make sure you compare prices for other scheduling software option.

Alternatives considered

[Shyft](https://www.capterra.com/p/167491/Shyft/)

Review Source

Response from When I Work

August 17, 2019

Hi Kayla - Thank you so much for taking the time to share a review and some feedback with us! It's great to hear that our free features helped meet some of your business needs and saved you time scheduling! Thanks, Adrianne

CH

Cheryl H.  
Front Desk  
Hospitality  
Used the software for: 1-2 years

### "Scheduling has never been easier!"

May 23, 2019

5.0

Pros

I love the ease of use! This product sends you shift reminders, allows you to request time off with a few clicks, and allows you to clock in and out seamlessly. This is the best timesheet software I have ever used

Cons

I love everything about this application!

Review Source

Response from When I Work

June 3, 2019

Hi Cheryl, Thanks for your awesome review! It is awesome to hear that you are using all of our features, like shift reminders and time off requests. We appreciate the kind words! Best, Terra

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