# Page 37 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

---

When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 3rd, 2026

# Page 37 - Reviews of When I Work

## Showing most helpful reviews

Showing 901-925 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Brand Assistant and Marketing Manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "No More Excel for Schedules"

November 22, 2018

4.0

Pros

Convenient use for everyone to submit their availability and easy scheduling. We used to do this with excel and it was so hard.

Cons

You just need to build rhythms around it to make sure people are actively using it.

Review Source

Response from When I Work

March 5, 2019

Hello! Thanks for taking a moment to share your feedback! Learning a new tool can definitely take some getting used to. If you ever have questions, feel free to reach us at support@wheniwork.com . Thanks! Adrianne

LE

Lauren E.  
exec assist  
  
Used the software for: Less than 6 months

### "Not my go to choice"

July 9, 2018

3.0

Pros

the wide range of functionalities as well as ability to hold much employee data and information on one platform.

Cons

The processes and functionalities of the system are not intuitive, took much training and getting used to for the employees to correctly enter and change their time clocks.

Review Source

Response from When I Work

July 11, 2018

Hi Lauren, My name is Jenny from the Customer Care team. Thank you for your review! We really appreciate hearing that you enjoy the wide range of functionalities that When I Work offers. Thank you for also letting us know that the clock in features and timesheet edits are not always intuitive for you or your employees. We definitely want to help make the app as user-friendly as possible and aim to provide support for any user that is needing it! Feel free to reach out or have your employees reach out to us at support@wheniwork.com with any questions. We're always happy to help! Best, Jenny

Jennifer T.  
Director of operations  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "User friendly and simple"

November 20, 2018

5.0

Pros

Its extremely user friendly. Even some of my older employees who are not very technologically advanced can use it with no issues.

Cons

So far my company likes everything about it.

Review Source

Response from When I Work

February 9, 2019

Hi Jennifer, Megan from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! I'm happy to hear that the app has been easy for your entire team to use! If you ever have any questions, please email us at support@wheniwork.com. We're here to help! Cheers, Megan

PV

Parker V.  
customer service rep  
Retail  
Used the software for: Less than 6 months

### "When I Work"

November 25, 2019

4.0

I use it for my part time job in a restaurant job.

Pros

It is really nice. I can trade shifts easily without having to have prior approval and it is very easy to tell when my next shifts and open opportunities are available.

Cons

The app sometimes runs a little slow or will have problems connecting. That could be more of my internet connection, but I've noticed it both on my phone and on the computer.

Review Source

Response from When I Work

December 6, 2019

Hi Parker, Thank you for taking the time to leave us a review about your experience with When I Work. We're glad to hear that you've enjoyed using the app for keeping track of your schedule and finding coverage for your shift when you need it. I'm sorry to hear that you've had some trouble with slower loading times - if you reach out to us at https://help.wheniwork.com/submit-a-ticket/ we'd be happy to help you out with that! Thanks again for your feedback, Parker! Best, Briana

AB

Adam B.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "FANTASTIC! "

November 3, 2017

5.0

Cut out a ton of time with BS scheduling "solutions" and calendars that are not as effective as WhenIWork.

Pros

It is intuitive, functional, and effective. The software allows me to easily do what I want to do as a coordinator without having to be a programmer as well.

Review Source

Response from When I Work

November 4, 2017

Hi Adam, Thank you so much for your review! We love your feedback, and you get right to the point. Scheduling can be B.S. - we're glad to be a part of your scheduling processes to make things easier. Cheers to effective labor management! Best, Sasha DeMarre

CB

CAITLIN B.  
Events and Communications Coordinator  
Education Management  
Used the software for: 6-12 months

### "When I Work"

December 1, 2020

4.0

Overall I was happy with it. I am no longer in the position that utilize this platform

Pros

It is a really nice way especially if you have a significant number of employees to figure how best to configure everyone's schedule to meet the needs of the office. The color coding is helpful for when people are available, not available and possibly available (but prefer not to be scheduled)

Cons

It can be a bit overwhelming in the beginning as many softwares are in just understanding how it works.

Review Source

Response from When I Work

December 4, 2020

Hi Caitlin, Thank you for taking a moment to submit a review for When I Work! It's great to hear that color-coding and availability preferences are helpful features for your team. I can understand how using a new tool could be overwhelming. If there is anything we can help with, please don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/. Our Care team would be happy to help! Thank you! -Anna

AB

Audrey B.  
Picker  
Warehousing  
Used the software for: 6-12 months

### "Awesome "

October 26, 2019

5.0

Overall, it has been a wonderful experience with this software.

Pros

One thing that I like the most about this software is that your work schedule is posted and it sends notifications to your phone. Also, it gives you the option to add shift or to switch shifts with another coworker, etc.

Cons

Honestly, there isn't anything that I can think of that I dislike about this software. I can honestly say that this is one of the best software that has ever been made as far as posting work schedules.

Review Source

Response from When I Work

November 2, 2019

Hi Audrey, Katie here with Customer Care at When I Work. Thanks so much for taking the time to leave such a wonderful review! We are glad to see you are enjoying the app and it has made your scheduling a little easier! If there is anything that comes up in the future, please don't hesitate to reach us at https://help.wheniwork.com/submit-a-ticket/. Have a wonderful rest of your day! Best, Katie

SL

Samantha L.  
Co Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Love this app!"

December 11, 2019

5.0

Incredibly happy with When I Work. We will continue to use this amazing app.

Pros

I love the ease of use, how my GM and employees can talk in work chat, how employees can confirm, swap, and discuss shifts with one another. I also love that I have to confirm all swaps, in order to ensure our shop is running efficiently. I am also incredibly active in the work chat to encourage the team and let me know how well they are doing.

Cons

It took me a little while you figure it out. I’m also not as young as my employees.

Reason for choosing When I Work

Our GM has used this app before, and after reviewing it, we trusted him. We felt it was the proper choice for our business.

Review Source

Response from When I Work

December 19, 2019

Hi Samantha, Thank you so much for your praise. We love to hear that using When I Work has made scheduling easier for your business! Best, Kate

JZ

Jillian Z.  
ITS Coordinator  
Information Technology and Services  
Used the software for: 2+ years

### "When I Work Review"

March 13, 2019

5.0

I recommend this app for all businesses that have employees with all sorts of different availability, lots of part-time positions, and/or a rotating schedule (retail, customer service, etc.)

Pros

I liked how easy and organized this app was! It made creating schedules so easy!

Cons

I have no cons regarding this software. It worked great, never glitched, and was easy.

Review Source

Response from When I Work

March 15, 2019

Hello Jillian! Thanks for taking a moment to share your experience with us! We're so happy to hear that you enjoy it so much you refer others to use it! Thanks for the 5 star rating! Take care, Adrianne

MG

Marcela G.  
Multi Unit Leader  
  
Used the software for: 1-2 years

### "Easy access, great tool"

April 19, 2018

5.0

Pros

The Labor and / or budget calculations get you a good idea on how many people or hours to schedule per day

Cons

The Requests of days off seems to be complicated as I can not set up a limit of people or hours that can be requested

Review Source

Response from When I Work

April 20, 2018

Hi Marcela, Thanks for the review! We are happy to hear that the labor and budget features are working well for you! If you have any questions about the time off request feature, please reach out to us at support@wheniwork.com! Thanks, Adrian When I Work Team

TH

Taylor H.  
Desk Staff  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very easy to see when you are working, and who you're working with"

September 10, 2019

5.0

Easy interface, would highly recommend for companies with many part time employees

Pros

I like the emails this software sends as a reminder for your shift, and how simple it is to turn off certain notifications and see your schedule as well as all open shifts.

Cons

I wish there was an easier way to see who is already working on days that you are not scheduled, so you can better choose which shifts you want based on who is working

Review Source

Response from When I Work

September 14, 2019

Hi Taylor - Thanks for taking the time to give us a review! I'm happy to hear that you'd recommend using When I Work to others and that you're enjoying features we offer; like notifications! Thanks for sharing that feedback on viewing the schedule and how that could be helpful for you! Feedback like this is important to us as we consider changes to the platform. Again, thanks so much for the great review! Kindly, Adrianne

SM

Stephanie M.  
Project Manager  
Printing  
Used the software for: 1-2 years

### "It's a great product and does what we need it to do!"

June 27, 2017

5.0

Pros

It's simple to use and understand. We love that there's an app that can also be used. It's very accommodating.

Review Source

Response from When I Work

July 3, 2017

Hi Stephanie, Thanks for taking the time to write us a review! We're glad to hear that you and the bigger dot team are enjoying using When I Work! Have a great day.

Ashleigh B.  
CEO  
Food & Beverages  
Used the software for: Less than 6 months

### "Worst scheduling software"

December 19, 2019

2.0

I used it for several months and realized that it wasn’t a software for my company.

Pros

To be honest, the only thing I liked is the user interface, everything else was less than mediocre.

Cons

The worst part was how many bugs it had. Everything would work one day then not work the next day, it made it impossible to utilize.

Reason for choosing When I Work

It was recommended to me.

Review Source

Response from When I Work

December 21, 2019

Hi Ashleigh, Thank you so much for taking the time share your feedback with us. I can definitely understand how frustrating unintended behaviors within the software can be, and we are always looking for ways to improve When I Work to better meet our customers' needs. I'm sorry to hear that When I Work wasn't the best fit for your business, and we sincerely appreciate you sharing this feedback with us. If you have any other feedback to share, we'd love to hear it at https://help.wheniwork.com/submit-a-ticket/ All the best, Briana

VR

Verified Reviewer  
Reunions Assistant  
Higher Education  
Used the software for: Less than 6 months

### "Worked better than past software, but not great"

October 6, 2019

4.0

Pros

When I Work made it easy for our team to sign up for shifts running a large school event.

Cons

The event descriptions were hard to see after the first few words, making it tricky to know which shift you were signing up for. And, having to assign a shift to someone else before dropping it makes it hard to undo shifts taken accidentally.

Review Source

Response from When I Work

October 11, 2019

Hi there, Thanks so much for taking the time to leave us this review. We are glad to hear that When I Work made it easy for your team to sign up for shifts. We appreciate your feedback regarding event descriptions and visibility. We are always working to improve When I Work. We review feedback like this when we're exploring ways to enhance the application. Kindly, Vicki

RP

Raaj P.  
Fitness Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I been using this system for a while & it really is the future"

June 3, 2018

5.0

The benefit of ring able to the. Rota system & set , section up all the different roles and simplify everything infact u can do a schedule aroufur business in a matter of minutes I love it

Pros

Ease of use & how it can be done anywhere's & at any time really is on the go app scheduling system saving time and money ...

Cons

None at all there are absolutely no cons it's a system of the future ...... a must have system not forgetting the iPad log in which is great

Review Source

Response from When I Work

June 12, 2018

Hello Raaj, I'm Marie with the Customer Care team. Thanks for writing us an awesome review! We love that the When I Work software has given you flexibility and ease to write your schedules on the go. Cheers, Marie

MM

Matthew M.  
Claims Resolution Specialist  
Hospitality  
Used the software for: 6-12 months

### "Easy, intuitive, functional."

April 25, 2018

5.0

ease of schedule

Pros

Regular reminders on schedule, ease of swapping, ease of notification to supervisor for emergencies.

Cons

There is nothing negative to say, email updates, app functionality, layout, ease of use, all top notch.

Review Source

Response from When I Work

April 26, 2018

Hi Matthew! My name is Julia. I'm with the When I Work Customer Care team. We wanted to thank you for taking the time to provide your nice feedback. It's great to hear that the app has made your workflow with your team more efficient. If there's anything that we can help with, please don't hesitate to send us a note at support@wheniwork.com. Thank you again for your feedback! Seeing your review has made our day! :) Sincerely, Julia When I Work Team

MM

Michelle M.  
Sales and Customer Relations  
Construction  
Used the software for: 6-12 months

### "Tracking time and making scheduling easy"

May 10, 2019

5.0

When I needed to make adjustments and was could not get to my computer, the ease of using my phone with the app was so helpful! I would recommend this software to others!

Pros

The ability to makes schedule from my phone while on the go for the team makes scheduling easy. Not having to sit a desk and create the schedule was very helpful.

Cons

I enjoyed the software program very much!

Review Source

Response from When I Work

May 13, 2019

Hi Michelle, Thank you for taking the time to write such a thoughtful review on the When I Work mobile app! I'm glad to hear that being able to create your schedules from your mobile device was useful, especially for making adjustments in the moment. If you ever have any questions about using When I Work, or have suggestions on how we can make things even better, don't hesitate to reach out to us here: https://help.wheniwork.com/submit-a-ticket/ Thank you again for your feedback, Michelle! Best, Briana

Baylee S.  
Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good concept poor execution"

August 22, 2018

3.0

Pros

The concept of when I work seems to be useful. The layout is simple and I like the color coordination.

Cons

I wish there was a color key that shows what color means what in the full schedule view. The website has been malfunctioning for me and when I submit for a shift it won't show that I am covering this shift on my end, by shows on my managers end. The full schedule view is confusing and hard to navigate.

Review Source

Response from When I Work

August 27, 2018

Hi Baylee, Thanks for taking the time to review When I Work! Users with manager level access to the account have the ability to set colors for shifts for organizational purposes. If you have any questions about this or are having any trouble picking up shifts or viewing your schedule, please reach out to us directly at support@wheniwork.com. Thanks, Adrian

LW

Linda W.  
Owner  
  
Used the software for: 6-12 months

### "A Scheduler's Dream!"

April 25, 2018

5.0

Pros

When I Work has an abundance of features and is intuitive in its design. The mobile friendly platform is an added bonus as you can work from just about anywhere. It is also easy to collaborate with other platforms seamlessly.

Cons

If you need many reports for tracking purposes, When I Work does is lacking in this area. Also, the pricing structure is not as budget-friendly. The least expensive tier only covers one location and five users.

Review Source

AH

Ali H.  
Resolutions Specialist  
  
Used the software for: 6-12 months

### "Great experience, love the app"

May 1, 2018

5.0

Pros

The app is wonderful and laid out very nicely. It makes my life so much easier that our company uses this app!

Cons

I wish that it was easier to see everyones schedule and not have to click into each day overtime you want to see.

Review Source

Response from When I Work

May 2, 2018

Hi Ali, I'm Marie, from the Customer Care team at When I Work. Thanks for the review! We appreciate your time. I am glad that you are enjoying the design of the When I Work software. We are happy to hear that the app has made your life so much easier. Thank you for your feedback regarding viewing the full schedule. Our Customer Care team would be happy to help you out with this. Please contact us at support@wheniwork.com. Thanks! Marie

BG

Bruce G.  
GM  
Entertainment  
Used the software for: 6-12 months

### "real easy to use "

June 21, 2018

4.0

Organization in one place of dates times and information

Pros

Real easy to use and staff likes it also because they get updates to their schedules automatically, and reminders!

Cons

lots of staff do not want to download software. mobile version is a little difficult to use, need to search for windows all the time

Review Source

Response from When I Work

June 30, 2018

Hi Bruce, We appreciate your response! I'm happy to hear that our notification system helping your team keep track of their schedules. Our team is making continued improvements to the mobile version of the app. We'd love to hear what suggestions you have for enhancements! Please feel free to submit further feedback at support@wheniwork.com. Best, Carissa

MP

Melanie P.  
Employee  
Food & Beverages  
Used the software for: Less than 6 months

### "Work made simple"

November 26, 2019

5.0

Overall good experience. I like the fact I don't have to go in or call to know my schedule.

Pros

I like that I can see my schedule. Swap when days with someone. Send communication through the app as well.

Cons

It freezes sometimes and I have to be careful and pay attention to what I'm doing because some buttons look similar.

Review Source

Response from When I Work

December 6, 2019

Hi Melanie, Thank you for taking the time to leave a review for us at When I Work! We're glad that you've enjoyed using the app for checking your schedule, finding coverage for your shifts, and keeping in touch with your team. I also really appreciate you sharing your feedback with us regarding the performance of the mobile app; if you'd like some assistance troubleshooting that behavior, feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ and we can help you out. Thank you again for your feedback, Melanie! Best, Briana

WA

Whitnee A.  
Leasing & Marketing Manager  
Hospitality  
Used the software for: Less than 6 months

### "I thoroughly enjoy the service! The tutorial was spot on for what I needed in getting started!"

November 3, 2017

5.0

I cut down on the amount of time it takes me to schedule students that are always swapping shifts and am able to easily approve request offs and track them!

Pros

I loved the tutorial to get me started. I love the price point the service is at and we love that the app is so user-friendly! I have student staff that tell me all the time how much they love our new system of scheduling!

Cons

I did not like the clock in feature but that was because we use our corporate offices system for that. It didn't serve me a purpose.

Review Source

Response from When I Work

November 7, 2017

Hi Whitnee, Thank you so much for taking time to review When I Work! We are thrilled to be a part of your labor management processes and are happy that you are enjoying the service. Our Customer Care team is also glad that the online tutorials were useful, and of course the whole team is happy that the price point and service overall is a valuable offering. Having an app and visibility into all the changes can really make a difference especially when working with students, so thank you for choosing When I Work to help with that! Best, Sasha DeMarre

TS

Towanda S.  
Registered Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Keeping Up With Your Work Schedule "

October 15, 2019

5.0

So far, this is a very functional app and an added bonus in the work setting.

Pros

I like most that the software is a downloadable app that helps you to keep up with your work schedule, trade shifts, request shifts and time off, sync calendars from other jobs, message coworkers, and tally hours worked. It beats writing down your schedules and fumbling through paper calendars and notes.

Cons

I would like to customize my dash and calendar with colors, fonts, notes, and pictures.

Review Source

Response from When I Work

October 23, 2019

Hi Towanda, Tim here with When I Work. Thank you for taking the time to share your review! I'm glad to hear how much you value the features in the When I Work mobile app. Thank you for your feedback on the Dashboard and Scheduler. I can see how those would be helpful additions. We are always looking for ways to improve! Warmly, Tim

DS

Dennis S.  
owner  
Restaurants  
Used the software for: 1-2 years

### "Good software for employee scheduling"

August 20, 2020

5.0

Overall it is an easy to use and relatively inexpensive piece of software that is necessary in today's hectic restaurant world.

Pros

Very simple to add employees and their corresponding information. Easy to create shifts and assign them to employees

Cons

It would be easier if you can print a schedule directly instead of having to create a pdf of it and print it from there.

Review Source

Response from When I Work

August 24, 2020

Hello Dennis, Thank you for your review of our app! We appreciate feedback as we look at areas for improvement. Please feel free to submit a ticket with us at https://help.wheniwork.com/submit-a-ticket/ if you have any questions or additional feedback! All the best, Tim with When I Work

Talk to a Capterra advisor for free and get results within 15 minutes.