# Page 38 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 38 - Reviews of When I Work

## Showing most helpful reviews

Showing 926-950 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Caitlin M.  
  
Retail  
Used the software for:

### "Terrible service when there is a glitch"

March 6, 2015

1.0

I manage a home decor store, with a team of 6-7 employees. We have used the service since opening in August, and have used both the Scheduler and Attendance features on a regular basis, up until a week ago.

Cons

I am so disappointed. We had been very happy with WhenIWork up until the last week, where my staff suddenly can never clock in/out- instead a message tells them they are not scheduled. This happens wheterh they are a few min early, on time, or a few min late. In essence, it does not function. I have been in touch with their reps by "Live Chat", and for a week now, A WEEK, I have gotten the same run around answer that our issue is being addressed in "Development" and they will get back to us as soon as possible. I have written probably 6-7 times, noone is taking accountability, and I am ready to jump ship and find a competitor that actually responds when a valued customer is unable to use the service they are paying for! Unacceptable.

Review Source

AL

Alexander L.  
Barista  
Food & Beverages  
Used the software for: 1-2 years

### "Functional Scheduling Software"

April 16, 2019

5.0

Pros

E-mail shift notifications are helpful, and the interface is really intuitive for an employee.

Cons

Also the e-mail shift notifications. They felt like spam sometimes when I knew full-well when I worked.

Review Source

Response from When I Work

April 17, 2019

Hi Alexander, Thank you for taking the time to leave us a thoughtful review! I really appreciate your feedback on our email reminders, both how you found them helpful and also how they sometimes felt like a bit much. If you're still using When I Work, you can customize which email alerts you get through your profile to help cut back on the number of emails you receive. Thank you again for taking the time to leave us this feedback, Alexander! Best, Briana

JC

Jerry C.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Love it, perfect for what we need."

March 8, 2018

5.0

Pros

When I work is very intuitive small tool that I can use with simple drag and drop operations to manage hours.

Cons

There were few bugs since the beginning, but the fix always came out fast, the CS is top notch too.

Review Source

MD

Mary D.  
Owner  
  
Used the software for: 1-2 years

### "Great software"

March 16, 2018

5.0

Pros

With this software you can easily customize it to meet your particular needs. Lot of options for how to use it.

Cons

I cant think of any major cons with software. It was a little annoying to get all my crew onboard but of course that has nothing to do with software.

Review Source

Response from When I Work

March 27, 2018

Hi Mary, Thanks for taking the time to review our app. We are happy to hear that When I Work is working well for you and your team! :) Thanks, -Adrian When I Work Team

CD

Cameron D.  
Vice President  
Sporting Goods  
Used the software for: Less than 6 months

### "Easy to deploy, very visual"

May 24, 2023

4.0

Pros

Visual display schedules and availability is key! Integration with quickbooks is a breeze.

Cons

QB integration lacks the allocation of pay types, so time sheets must be edited on QB

Review Source

Response from When I Work

May 25, 2023

Hi Cameron, Thanks for leaving a review. We're happy to hear that your workplace is finding When I Work to be impactful for viewing schedules, utilizing availability, and integrating with QuickBooks. We appreciate your feedback on how this integration could be more beneficial by allowing the ability to allocate pay types. Kindly, Chelo

MW

Matt W.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "When I Work Review"

June 4, 2019

5.0

Pros

Easy to use and set up. The schedule​ can be done in 5 Min or Less.

Cons

Unable to set up "Rules" for overtime and MPVs

Review Source

Response from When I Work

June 7, 2019

Hi Matt, Thank you for choosing When I Work and for leaving us this review. We're glad to hear you are enjoying the app!

cJ

chanda J.  
Owner  
Education Management  
Used the software for: 6-12 months

### "When i work Review"

December 4, 2018

5.0

I am really enjoying this for my staff, once they have confirm they have their schedule we have not been having any problems on scheduling conflicts

Pros

very easy to use, interface is clean, I like the abiloty to use it on both my PC and as an app on my phone

Cons

paying extra for the task manager, which i really like

Review Source

Response from When I Work

March 6, 2019

Hi Chanda - Thanks for taking a moment to share your feedback and a review with us. I'm happy to hear that it's helped you and your team by reducing scheduling conflicts. We have various plans to help meet many different types of workplaces. If you'd like to review plan options with us, we can be reached at support@wheniwork.com Kindly, Adrianne

RA

Radiah A.  
Administration  
Hospitality  
Used the software for: Less than 6 months

### "KEEP TRACK OF YOUR SCHEDULE"

August 26, 2020

5.0

My overall experience is great my staff communicates more among themselves when trying to ge someone to cover their schedules. We loving this software so far.

Pros

I love this software because you have your work schedule at the all times right in your phone. You can contact your co workers if needed to see if they can cover your schedule and also communicate about job.

Cons

I don't have any bad things to say i introduced this software to my supervisor to keep track of of the workers and their schedules.

Review Source

Response from When I Work

August 28, 2020

Hi Radiah - Thank you so much for sharing such lovely feedback with us! We're so happy to hear that features like WorkChat are helping your team work better together! It's great to hear that having your schedule at your fingertips has been so useful! Thank you again for a wonderful review! Kindly, Adrianne

VR

Verified Reviewer  
Account Executive  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Convenient way to do payroll for small company"

November 9, 2017

4.0

Pros

Do not have to add up payroll hours. Should be able to sync with my payroll software Gusto to make processing payroll seamless

Cons

Easy to use, but not super intuitive. Could not initially see employees hours in order to edit missed or hours that were not calculated properly

Review Source

Response from When I Work

November 13, 2017

Hi there, Thanks for taking the time to review the When I Work app! We are thrilled to hear that you are finding the app to be a convenient way to manage your payroll, and that you are getting value from the Gusto integration. Also, we appreciate the additional feedback on improving the intuitiveness of reviewing the hours. If you have any specific ideas on how to better review hours by staff, please send those to support@wheniwork.com as we'd love to strategize with you further. Thanks! Sasha

ZR

Zachary R.  
Customer Experience  
Retail  
Used the software for: Less than 6 months

### "When I Work is great"

June 3, 2021

5.0

Pros

I like how I can see my schedule as well as pick up extra hours if needed. Notifications if a shift is available and also if there is a change in my schedule.

Cons

Nothing, works great so far and I really like it

Review Source

Response from When I Work

June 4, 2021

Hi Zachary, Cully here with When I Work Customer Care. Thanks so much for the awesome review! It's great to hear that you have really liked When I Work so far, and that our features have been helpful! Please don't hesitate to submit a ticket with us at https://help.wheniwork.com/submit-a-ticket/ if any questions come up! Best, Cully

JM

Janesa M.  
Lead Early Childhood Teacher  
Education Management  
Used the software for: 6-12 months

### "When I Work App"

November 26, 2018

5.0

Pros

It is so convenient to use. My boss will post my weekly schedule on it and I'll be able to view it, along with when my other co-workers work. It is great.

Cons

There is nothing that I found about When I Work that I did not like.

Review Source

Response from When I Work

March 5, 2019

Hey Janesa! Thanks for taking the time to share your feedback with us! I'm so happy to hear you're finding it useful and easy to access your schedule! Thanks, Adrianne

WW

Weston W.  
Group fitness  
Computer & Network Security  
Used the software for: 1-2 years

### "Helps me know when I work were I need to be and If there are any openings for shifts. "

May 25, 2018

5.0

Easy of use

Pros

It makes it so easy to clock in. I can know my sifts are and if there maybe any openings. It also nice to see who is working with me

Cons

I dislike the GPS I don't like my job to know ever place I go. It does not give privacy. I don't like that you can't deny shifts

Review Source

Response from When I Work

May 30, 2018

Hi Weston, Thanks for taking the time to review our app! We are glad to hear that When I Work is working well for you. Cheers, Adrian When I Work Team

NF

Nancy F.  
practice manager  
Veterinary  
Used the software for: 1-2 years

### "When I work review"

September 15, 2020

3.0

Pros

It is very intuitive and is user friendly for administrators and employees.

Cons

Only can be used with a certain number of employees and if you have more than that (I believe it was 12), it is expensive.

Reason for choosing When I Work

Has a great app and easy to use.

Review Source

Response from When I Work

September 23, 2020

Hi Nancy, Thank you for taking a moment to leave a review - we appreciate it! It's great to hear that the app is easy to use. That's our goal. When I Work offers a free plan for accounts with up to 75 users, which may be helpful! Our paid plans are sold in groups of 10 users at a time. Please feel free to reach out if you have any questions or concerns that we can help with! https://help.wheniwork.com/submit-a-ticket/ All the best, Anna

NO

Nikki O.  
Manager  
Retail  
Used the software for: 1-2 years

### "Good Overall "

May 29, 2020

5.0

I think it's very helpful and it's easy to use overall. It makes it easy to see everyone's schedules.

Pros

I like how easy it is to see your work schedule along with other employees' schedules. I love that I get a reminder about my shift.

Cons

I think it's difficult to start a new chat group and that's frustrating-- it typically makes me go off an old chat group.

Review Source

Response from When I Work

June 2, 2020

Hi Nikki, Thanks so much for the review and for sharing some of your favorite features like reminders and the Team Schedule! We would like to help with WorkChat. If you have any questions just reach out to us at https://help.wheniwork.com/submit-a-ticket/. Thank you!

DR

David R.  
Director  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great solution "

July 21, 2021

5.0

A lifesaver

Pros

The ability to plan and programme the employee scheduling for our events with the employees seeing their own schedules

Cons

The only issue that I would improve would be the ability to put a single event entry into the exported calendar as the current options result in an over-populated calendar

Alternatives considered

[Planday](https://www.capterra.com/p/145648/Planday/)

Reason for choosing When I Work

Our own review and the ability to hibernate as we are a seasonal busineds

Review Source

Response from When I Work

July 23, 2021

Hello David, thanks for the review! Have a grand day!

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Poor"

July 22, 2017

2.0

Cons

If you do not mind continually putting money into this program other than the monthly fee and you have the needed time to figure it out and play with it and I mean like six months it might work for you

Review Source

Response from When I Work

July 24, 2017

Hi there! Thank you for taking the time to review us. We're so sorry to hear you didn't find the app intuitive to use. We strive to make our app as easy to use as possible for our users and would love to help you out. If you'd like a training with someone from our Success team, feel free to send an email with your account information to success@wheniwork.com and we would be happy to set up a time to review the app with you on your computer or mobile device. You can also update this review with more information on what you find the most difficult in our product, & I will pass it on to our product development team. Thank you!

bM

brian M.  
parts manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "when i work review"

November 4, 2022

5.0

i have had a wonderful overall experience using the software.

Pros

the ease of use of the software is not matched by any other company

Cons

i have no negative comments to make about the program

Review Source

Response from When I Work

November 7, 2022

Hi Brian - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.

SM

Stephanie M.  
Owner  
Farming  
Used the software for: 2+ years

### "When I work is great"

February 1, 2017

5.0

We've been using it for over two years and it has greatly improved our scheduling. We love that it notifies employees of shifts and changes.

Review Source

Response from When I Work

March 13, 2017

Hi Stephanie, Thank you for writing us a review! We're glad you've been a longtime customer and appreciate your business! --The When I Work team

HL

Holly L.  
Recreation Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Excellent Software!"

October 8, 2020

5.0

Time Off Requests no longer get lost in the day to day shuffle. Everything is right at my fingertips

Pros

I like the ease of scheduling and the ease of accessibility. My employees enjoy having their schedule at their fingertips at all times.

Cons

So far I have not found any issues with the software. It loads quickly, it's accurate, and it's incredibly easy to use.

Review Source

Response from When I Work

October 10, 2020

Hi Holly, We are so glad to hear you are enjoying using When I Work. It sounds like you have really gotten the hang of it and we are happy we can help out with managing time off requests more efficiently!

VR

Verified Reviewer  
Chief Steward  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Fantastic!"

May 23, 2019

5.0

Great system for scheduling people. Easy dividers between positions. Easy scheduling.

Pros

So easy to use and teach people. Convenient control features. Amazing customer service.

Cons

n/a the software is great and does not merit any negative comments.

Review Source

Response from When I Work

June 3, 2019

Hi there, Thanks for such an overwhelmingly positive review! We're thrilled to know you are having a good experience with the software! Best, Terra

AH

Abby H.  
Fitness Instructor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Schedule Tracker"

February 11, 2023

5.0

Overall the app is easy to use and navigate. I enjoy using the app and its nice to be able to keep everything in one area.

Pros

I like using this app because I can keep my schedule in one place. If I pick up extra hours or switch shifts with someone it is all in one area and easy to track. I can also request time off on the software which is so nice.

Cons

I have not had any problems with the app so far.

Review Source

Response from When I Work

February 13, 2023

Hello Abby, We appreciate your time in leaving this review! It's great to hear that you're finding the app useful to manage shift requests and manage schedule coverage. It's lovely to know that you've had a positive experience with our app and it's easy to use! Thanks again for your review. Best, Chelo

CG

Christian G.  
Soccer Trainer  
Sports  
Used the software for: Less than 6 months

### "Useful, but Fristrating to Enter Hours"

June 28, 2019

4.0

It makes keeping track of my hours simple and adds my hours automatically. I get frustrated every time I enter my hours before payroll because after I enter the start time the end time often changes the date to the next day or the time to AM or PM. With a simple fix of keeping the finish time the same day that problem would be solved. Additionally the AM/PM change may work for those entering longer hours but I’m a soccer trainer and the length of hours I’m entering are short.

Pros

I like that it tracks my time and automatically adds my hours.

Cons

It’s frustrating to enter my hours. When I enter the start time and go to enter the finish time it often changes the day of the finish time to the next day and/or the AM to PM or vice versa.

Review Source

Response from When I Work

July 5, 2019

Hi Christian - Adrianne here with When I Work Customer Care! Thank you for taking the time to give us a review. I'm sorry to hear you've encountered some issues adding your time entries to your Timesheets. I appreciate you sharing this with us so we can better understand your experience. If you have other feedback or run into any issues, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thank you for taking a moment to provide a review! Kindly, Adrianne

CR

Coleena R.  
Owner/Manager  
Food & Beverages  
Used the software for: I used a free trial

### "My tips"

June 8, 2019

5.0

Pros

The convenience of use between all my employees and I know they all got their schedule, no more excuses!

Cons

The pop ups on my phone and the portrait layout is hard to work with. I have to use landscape to use the scheduler and sometimes the pop-ups get in the way while trying to edit shifts.

Review Source

Response from When I Work

June 13, 2019

Hi Coleena, Thank you for your great review! I'm happy to hear that the app is convenient for you and your team and helps with accountability. I appreciate your feedback on the mobile layout of the app. We use information like this when we look into future app enhancements. There is also a web version of the app that can help with scheduling: wheniwork.com/login. Let us know if you ever have any questions or additional feedback: https://help.wheniwork.com/submit-a-ticket/. Cheers! -Megan

EF

Erin F.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Love WIW! "

April 14, 2017

5.0

WIW has made scheduling and employee communication regarding scheduling a BREEZE! It is simple, quick, and seems to be updated and improved regularly. Not sure what I would do without it now...

Pros

Ease of use Customer support

Cons

A little pricey.

Review Source

Response from When I Work

April 17, 2017

Hi Erin, Thank you for writing us a review. We're glad you find When I Work a breeze to use and that it is improving the communication about your schedule. Have a great day!

VR

Verified Reviewer  
Jail Administrator  
Law Enforcement  
Used the software for: Less than 6 months

### "Not For Me"

December 26, 2018

2.0

Works great for simple scheduling. Try it before you put money into this if you have complex scheduling.

Pros

This software is user friendly and it is not difficult to use. The software is able to use my current contacts which saves A LOT of time.

Cons

Unfortunately, the software was not for me. I do not have conventional scheduling in my workplace and this software just did not work for me. I really wish it did because it would have been a game changer.

Review Source

Response from When I Work

March 6, 2019

Amanda here, from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! I'm happy to hear the software is easy to use and that you enjoyed being able to add employees directly from your contacts. Please let us know if you have any questions by emailing us at support@wheniwork.com.

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