# Page 39 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 39 - Reviews of When I Work

## Showing most helpful reviews

Showing 951-975 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Karen T.  
Secretary  
Construction  
Used the software for: Less than 6 months

### "Purchased a month; then needed to purchase other options/ Lots of hidden costs"

October 30, 2019

3.0

It did not work for the needs that the business had. The guys in the field had a difficult time using it. Having to put in a schedule for everyone is difficult in the construction industry because different projects often have different work time requirements.

Pros

I thought it would be an easy way to track where our work crew was and track their hours. I kept it for a month and cancelled the service before it was time to renew

Cons

There seemed to be a lot of hidden costs. I only purchased the base app. When I researched it online there were all these features and it sounded exactly like what I needed. Once I made the initial purchase I had to purchase more options and to really have the functionality I thought I would have and really wanted IO would have had to buy even more otions.

Reason for choosing When I Work

I thought the product had the functionality that we needed at a reasonable cost.

Review Source

Response from When I Work

November 13, 2019

Hi Karen, Thank you for taking the time to write a review for us. I'm sorry to hear that When I Work didn't meet your business' needs, and we greatly appreciate the thoughtful feedback that you've given us here. Best, Briana

Donna R.  
  
Individual & Family Services  
Used the software for:

### "Unbelievable Time Saver!!"

June 27, 2014

5.0

We began using WIW for scheduling about two years ago when our business began to grow rapidly. The system seemed like it was written for our business specifically and was a welcome change to fumbling with spreadsheets and emails to our team members. WIW took my scheduling time from 6-8 hours per week down to about 20 minutes. We now also use the WageBase time reporting system as well which has really saved with the hassle of paper time sheets. The support we receive from WIW is remarkable!!

Pros

Time Saver, Ease of Use, Staff loves it, Great Support.

Cons

Need more colors for scheduling sites.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "A visually appealing app"

November 21, 2018

4.0

Pros

I love how easy it is to look at the schedule and know right away who is working, who is off, and who is available. I think that the color coordinating helps me to understand the schedule faster as well.

Cons

Although there is the possibility to add different locations to the job list, this seems like it is for permanent locations, like a second office. I need the ability to create multiple different locations per week.

Review Source

Response from When I Work

March 5, 2019

Hello! Thanks for taking the time to share your feedback with us! We do have a plan that allows you to create Job Sites. You can create as many of those as you need and they can vary each week. For more details, check out our HelpCenter articles on Job Sites or send us an email at support@wheniwork.com Thanks! Adrianne

VR

Verified Reviewer  
Library Cataloguing Technician  
Libraries  
Used the software for: Less than 6 months

### "When I Work review "

May 27, 2020

3.0

Overall When I Work does what's intended which is to schedule staff and is able to send out communication to all your staff when needed.

Pros

When I Work is a cloud-based app which makes it convenient for the scheduler to access staff schedules at any time. It allows each employee to enter their availability and to change said availability if needed. The chat feature is useful to send out messages to all staff.

Cons

I don't find When I Work to be super easy to navigate around. Seems like you need to dig a bit to find what you are looking to do. I'm probably in the minority when I say I don't really like the interface.

Review Source

Response from When I Work

May 30, 2020

Thank you so much for taking the time to review our app.

AL

AIJELENE L.  
Buyer  
  
Used the software for: Less than 6 months

### "KNOW WHEN I WORK AND EVEN WHEN I DON'T :)"

January 9, 2019

4.0

Pros

There are many good things about this application. First is this is very helpful tool for those employees under payroll department. They wont have a hard time monitoring and consolidating attendance of all the employees. Second is this is also helpful for every managers and for their subordinates as well, since this app is a mobile-based, anyone can update their attendance wherever they are. So managers will be notified regarding their subordinates availability.

Cons

No negative comment for its functionality and ease of use so far. It will be nice if there will be an additional features where all members of each department can see everyones time in and time out.

Review Source

SB

Skyler B.  
CEO  
Photography  
Used the software for: I used a free trial

### "Excellent scheduling solution"

December 13, 2019

5.0

Outstanding, I'll definitely reconsider When I work in the future as they continue to develop.

Pros

When I Work is such a great scheduling solution for almost any business with more than one employee. It offers tons of great features at reasonable prices compared to some of their competitors.

Cons

At the time, their scheduling software lacked color-coding ability to help us differentiate between roles/departments, making a busy schedule difficult to view/understand.

Review Source

Response from When I Work

December 19, 2019

Hi Skyler! Thank you so much for your feedback. We have many color-coding options now to help make viewing a complicated schedule easier. We are happy to help walk you through these features if you submit a ticket to https://help.wheniwork.com/submit-a-ticket/. Thanks again! Kate

BH

Bonnie H.  
Ophthalmic Technician  
Medical Practice  
Used the software for: 1-2 years

### "Easy as 1, 2, 3..."

July 26, 2018

5.0

Pros

Everything! I can access my timeclock, schedule, requests, and workchat all within the touch of a button. I am also able to see my specific position for the day as well as who else is scheduled to work with me.

Cons

It would be difficult for me to come up with a con for WhenIWork. This is such an amazing app that I recommend to everyone in management.

Review Source

KD

Kiana D.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy and great to use!"

December 11, 2019

5.0

I think that its a really good app to use, especially if you don't need to use it daily!

Pros

I think that this app is fantastic for people who have to schedule out more frequently and with a lot of employees! Its very easy to use, and I have never had any glitches!

Cons

I haven't found anything that I dislike about it! The way to use it stays very simple, and I have never experienced any issues.

Review Source

Response from When I Work

December 19, 2019

Hi Kiana, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your work life easier. Thanks again! Kate

PC

Patrick C.  
Manager/Financial Guy  
Restaurants  
Used the software for:

### "An app that does everything I want it to!"

July 24, 2014

5.0

We first discovered When I Work when we were trying to solve the scheduling problem. We found out this local company was doing what we needed! Since then we've worked with them giving them feedback which we have seen the fruits of their updates and changes! Their system is responsive and fills almost every single need we could have for it at a very reasonable price! Color coding is amazing and this product helps keep us organized. Can't wait to see how it will even change for the better in time as well.

Pros

Super easy to use, very little training to get managers to understand it's usage. Extremely efficient in all areas, able to be on the go and check schedules. This helps troubleshoot our many other problems that come up in a fast manner!

Cons

Some of the competitors can link in with other systems instead of being stand alone.

Review Source

Response from When I Work

December 3, 2014

Hi Patrick! Thanks so much for the review and feedback! What other systems would like to see When I Work link to? Thanks! -Chad Halvorson CEO / Founder

Amber F.  
Professional Groomer  
Retail  
Used the software for: Less than 6 months

### "Has made scheduling so much easier!"

December 24, 2019

5.0

I really enjoy being able to send out the schedule to everyone through the app and the fact that they get a notification on their phone. Gives me the peace of mind that everyone will show up!

Pros

Love love love that this app is free! I was trying to find an easy scheduling program but since I have less than 10 employees working it wasn't worth it to pay for anything. This has made or scheduling so simple and has given me extra time to work on other projects.

Cons

The initial set up takes a bit of time to get everyones info inputted but after that it ultimately saves you time.

Reason for choosing When I Work

Simple to use, free

Review Source

Response from When I Work

December 31, 2019

Hi Amber, Anna here with When I Work Customer Care. Thank you so much for taking a moment to leave us such a thoughtful review! It's great to hear that the app has been an easy and free way to ensure that all employees know their schedules. Ultimately the goal of the app is to help employers save time while allowing employees to view their schedules from their phones. Please don't hesitate to reach out to our help center at https://help.wheniwork.com/submit-a-ticket/ if you run into any issues! Best, Anna

GM

Gregory M.  
Restaurant delivery  
Food & Beverages  
Used the software for: 6-12 months

### "When I work is awesome"

August 22, 2018

5.0

I run a restaurant delivery service so knowing when my drivers are scheduled makes getting customers their food a breeze.

Pros

It's ease of Access is efficient. Letting my contractors choose their own schedule. Reminding everyone their shifts easy.

Cons

No real commitment of keeping shifts. Dropping shifts right before shift is a pain

Review Source

Response from When I Work

August 27, 2018

Hi Gregory, We are glad to hear that When I Work is working well for you and your team! :) Feel free to reach out to us at support@wheniwork.com if you need any assistance with the shift swap/drop feature. We are here to help! Thanks, Adrian

NH

Nichole H.  
Leasing Manager  
  
Used the software for: 2+ years

### "When I work is a blessing in my office!"

April 10, 2018

5.0

Pros

"When I work" is extremely easy to use. It is user-friendly and allows a manager and staff to keep track of the schedule easier than a printed calendar version. The staff is able to switch shifts and you are notified. It is a great resource.

Cons

I have nothing specific that needs to be changed! The app has made improvements over the years and I am happy with it. Overall great app!

Review Source

Response from When I Work

April 12, 2018

Hi there Nichole! Thanks for the great review! We very much appreciate hearing from you and are glad to have you as a part of the When I Work community. Have a great day! -Kara When I Work

WD

Whitney D.  
HR Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Its a decent system that could use a few upgrades"

November 12, 2020

4.0

Its a good system but could use a few updates to make it easier and faster.

Pros

The software is great for what we use it for in regards to scheduling. Its very easy to drag and drop things into people shifts. Its very easy to add an employee into the system as well.

Cons

Repeating schedules, I wish it was easy to create someone's schedule as our schedules repeat often.

Review Source

Response from When I Work

November 18, 2020

Hello Whitney - Thanks for taking a moment to share a review with us! It's great to hear that we're able to meet some of the scheduling needs for your workplace. Additional changes to repeating shifts can definitely be useful for many workplaces. We're always open to suggestions for enhancements or features that can help make scheduling easier! Thanks again! Kindly, Adrianne

BK

Brian K.  
Partner  
Real Estate  
Used the software for: 1-2 years

### "Awesome Software"

February 22, 2019

5.0

Great

Pros

Allows us to track all employees and integrates nicely with our other software

Cons

A little complicated at first. Works with Android and Apple

Review Source

Response from When I Work

March 7, 2019

Hi Brian - Thanks for taking some time to share your feedback and provide a review! If you've ever got questions on how to complete something in the software, please don't hesitate to reach out to us at support@wheniwork.com Regards, Adrianne

VR

Verified Reviewer  
City Letter Carrier  
Government Administration  
Used the software for: Less than 6 months

### "Friendly format! "

August 16, 2018

5.0

Pros

I can set up my schedule and see others to know we're all covered.

Cons

I had no struggles with the interface that were noteworthy.

Review Source

Response from When I Work

August 27, 2018

Hello, Thanks for taking the time to review When I Work! We are happy to hear that the scheduling features are working well for you and your team! Cheers, Adrian

JD

John D.  
physician  
Medical Practice  
Used the software for: Less than 6 months

### "Good but not great scheduling software"

January 22, 2021

4.0

When I Work is workable and depending on your application, it may be a good choice for scheduling software. There are many competitors in this market, and I have used a variety through different employers. Some other programs seem to offer more features than When I Work and make exchanging or shifts more straightforward.

Pros

When I Work is a simple, web and app-based time tracking and scheduling software. The user interface is simple, and entering time and requesting shifts or time off is easy. Having an app in addition to the internet portal is a nice feature.

Cons

The interface is drab and not the most intuitive. Features seem limited. Time entry requires choosing the same selections each time rather than suggesting commonly chosen selections.

Review Source

Response from When I Work

January 29, 2021

Hello John, Thank you for your review of When I Work. We're glad to hear that you've found much of When I Work easy to use. We appreciate your feedback as we decide on improvements to make to our software. Tim, When I Work Customer Care

CD

Courtney D.  
HR/Admin/Payroll Administer  
Education Management  
Used the software for: Less than 6 months

### "When I Work- Making it Easy"

March 13, 2019

5.0

Our Company has enjoyed using When I Work and don't plan on veering from it anytime soon!

Pros

When I work makes it easy to manage our employees time clocks. They have optional features that allow you to customize your account to your companies needs.

Cons

Sometimes it is hard to spot clock-in mistakes when you first start using the system, but you learn what to look for after a while.

Review Source

Response from When I Work

March 22, 2019

Hi there! Thanks so much for taking a moment to provide your feedback! I'm glad that your company is enjoying using When I Work! If you have any questions about potential clock-in mistakes, you can always feel free to send us a ticket at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to take a look at it with you! Best, Terra

KW

Katie W.  
Verifications Manager  
Computer Software  
Used the software for: Less than 6 months

### "Game Changer!"

November 18, 2019

5.0

Pros

All of my agents work remotely, so When I Work changed everything for us with adjusting schedules, keeping the staff looped in to their times, and open availability. I spend half the time working on this then I did before When I Work.

Cons

Nothing, this site is magical. I mean the time I am saving, priceless!

Review Source

Response from When I Work

November 23, 2019

Hi Katie, Anna here from When I Work Customer Care. Thank you for taking some time to leave us a review - we appreciate it! It's wonderful to hear that When I Work has been a great tool in managing your team's schedule. If anything comes up in the future, or if you have any questions, please don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Best, Anna

AP

Anthony P.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "When I Work"

November 29, 2018

5.0

Pros

When I Work is great because, in today's world of technology, employees always know when they work and get alerted. They can request off remotely, see their schedule, and get alerted to shifts. It has really decreased our amounts of no shows because of not knowing schedules.

Cons

It can be tricky at first but once you get it, it's very simple.

Review Source

Response from When I Work

March 6, 2019

Hi Anthony - Thanks for taking the time to give us 5 stars! I'm happy to hear that you've been enjoying the app and found our features helpful! Kindly, Adrianne

CC

CHERRIE C.  
DIRECTOR  
  
Used the software for: 6-12 months

### "Easy to use and convenient for staff to check schedules online. "

April 13, 2018

4.0

Pros

When I work is a flexible program that I can expand as my need for staff grows. It is super easy to use for management and staff.

Cons

When staff want to request time off, there is not an option for them to put in for a request for time off only to change their availability. Also they can only put in availability for one time per day so it they are available to work a split shift they are not able to indicate that through this program.

Review Source

Response from When I Work

April 18, 2018

Hi Cherrie, Thanks for taking the time to review our app. We are happy to hear that When I Work is helping you to manage the schedule for your growing team! :) You can turn on the time off request feature in the App Settings section of your account to allow your staff members to submit time off requests directly through When I Work. If you have any questions on this please reach out to us at support@wheniwork.com. We are here to help! Thanks, Adrian When I Work Team

TM

Trisha M.  
HR Director  
Medical Practice  
Used the software for: 6-12 months

### "Easy to Navigate and User Friendly"

March 21, 2018

5.0

We made a great decision to go with this software, it has made scheduling so much easier and more productive. The employees are able to select the shifts they wish to work more easily. Cut down nearly half of the email traffic.

Pros

The software has the capability to view schedules for employees daily, weekly, and monthly, also allows you to select by job site as well and customize shifts.

Cons

I am unable to enter multiple shifts when using the app whereas I am able to enter and entire month at a time on the desktop site.

Review Source

AC

Amy C.  
owner  
Education Management  
Used the software for: 1-2 years

### "Need something in between"

February 1, 2019

3.0

Pros

Being able to schedule employees from anywhere.

Cons

push notifications aren't auto especially when you make a change on the app.

Review Source

Response from When I Work

March 6, 2019

Hi Amy, Thanks for taking a moment to share your feedback with us. I'm sorry to hear you encountered some issues. If you'd like to look into those further, please reach out to us at support@wheniwork.com and we'll be happy to help out!

PG

Philip G.  
President/Owner  
Restaurants  
Used the software for: 1-2 years

### "When it comes to scheduling my, brain is no longer mush."

June 2, 2018

5.0

Pros

What do I like most? It's feature rich, easy to use, mobile apps, drag and drop, repeating features, vacation requests, employee shift trades, preset shifts.

Cons

As of now, I have no complaints. This software does everything I need it to do and does it very well. Highly recommended.

Review Source

Response from When I Work

June 12, 2018

Hi Philip, I'm Marie with the Customer Care team. Thank you for taking the time to write us an amazing review! We are glad the When I Work app has made scheduling easier and you are utilizing all of the features. Cheers, Marie

JB

Jessica B.  
associate  
Food & Beverages  
Used the software for: 1-2 years

### "Good for quick direct group contact"

December 9, 2016

4.0

When I work is great for sending messages for quick response amongst a team, especially when working remotely. Also good for on the spot problem solving with your team. All in All great group communication!

Pros

works well for group messaging

Cons

you have to download another app....and it can be bothersome if you're included in conversations you don't need to be on

Review Source

RH

Raven H.  
Former COO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Decent Product"

February 10, 2021

4.0

It was ok. Didn't hate it or love it. It was decent for employees.

Pros

Select Medical used this when I worked there to schedule CNAs, RNs, and RTs. It did the job and gave a visual overview of when staff were scheduled to work.

Cons

The interface for this was not that great. It could have been more user friendly and more sleep interface.

Review Source

Response from When I Work

February 14, 2021

Hello Raven, Tim here with When I Work Customer Care. Thank you for your review of the When I Work app. We are always looking to improve our user experience. If there are specific areas of the app that could use updates, we would love to hear about them. Would you submit a ticket with your feedback at the following link? https://help.wheniwork.com/submit-a-ticket/ Warmly, Tim

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