# Page 4 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is When I Work the right Employee Scheduling solution for you? Explore 1291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1291) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 4 - Reviews of When I Work ## Showing most helpful reviews Showing 76-100 of 1291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Clara B. HR and Administrative Coordinator Automotive Used the software for: 1-2 years ### "Easy and to the point" August 9, 2025 4.0 It was a really nice app, basic and to the point, but the communication part would have made this app very ideal for any business. Pros I liked how simple it was to use! It was to the point and self-explanatory. We only had the job scheduling option for this app. Cons I wish there were a communication tab we could have utilized for our company. This would have made it so we only needed one app for work, rather than two, making it much more convenient. Review Source Response from When I Work August 11, 2025 Hi Clara, Shab here from When I Work Customer Care. We're delighted to hear that you enjoyed your time with When I Work! We appreciate the feedback on a communication tab - what a wonderful suggestion! Thank you again for using When I Work! Warmly, Shab sB shanti B. Medical assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommended" October 29, 2025 4.0 Overall, the software has truly automated many of our manual processes. The long-term benefits and easy to view all your team make it an outstanding. Highly recommended! Pros I have used WIW since past 6 months and it has been significantly improved my workflow efficiency. Thank you for making our work so easy. Cons To be honest I haven't encountered any problem so far. The user interface is clean, modern, and very intuitiveness to find your co-worker and easy to assess. WIW wine my heart. Review Source Response from When I Work October 31, 2025 We’re grateful for the awesome review! It’s exciting to hear that When I Work has made managing your team a breeze! JK Jessie K. RVT manager Veterinary Used the software for: 1-2 years ### "okay for small companies" March 20, 2026 3.0 It is a good app for small companies with not a lot of employees, or companies that don't have different shift types Pros easy clock-in kiosk. easy to use. easy for the staff to learn how to use, and review their schedule. Cons the inability to schedule different shift types, such as 4x10 or 5x8's and to be able to keep track overtime that applies to those shift types Review Source ACG Adem Can G. Operations Manager Hospitality Used the software for: Less than 6 months ### "Good but many more things to improve" October 29, 2025 4.0 Generally it is okay but it does not have the wow effect also integration with the other systems is not so easy. Pros Shows the conflicts automatically notifications are solid. Team cheat meh it is there but we still use WhatsApp old habits. System is not too expensive. Customer Support is good. Cons System is not quick enough to get bookings, there are many duplication issues, views are not clear enough it does not make sense to not have the option to change what i wanna see on the schedule screen Review Source Response from When I Work November 3, 2025 Hi Adem, Thank you for providing your feedback on When I Work. It is good to hear that you are enjoying our shift conflict notifications. These are designed to make scheduling faster with fewer mistakes, and we are happy to hear this is your experience. We do offer different views and filters for the Scheduler. These are designed to give workplaces and management different displays depending on their workplace setup and preferences. Thank you again for leaving us a review. All the best, Jake When I Work Care Team NL Nicky L. Store Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this App" April 4, 2025 5.0 Very easy to navigate. It makes building the weeks schedule much easier! Pros WIW is very user friendly! I love that when I am building a schedule for my store, it shows my staff and their availability. It only lets me schedule who is available and when. I also love the notifications of when there is a shift change, so i can make the changes in the staffs schedule. It’s a great app! Cons I don’t care for having to switch back and forth between the 2 Boulder stores. i wish it came up on its own. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Complications with the app and cost was going up Review Source Response from When I Work April 7, 2025 Hi Nicky, Shanyce here from When I Work. Thank you for reaching out and providing your feedback. We are happy to hear that the app is user friendly. We also appreciate your feedback on ways we can improve the app. Please don't hesitate to submit a ticket https://help.wheniwork.com/submit-a-ticket/ with us if anything comes up. Have a great day! David M. District Manager Food & Beverages Used the software for: 2+ years ### "When I Work" February 3, 2025 4.0 I used this program for scheduling associates a the various Crumbl Cookies location I managed in Florida. It was easy to set up and adjust as needed. Pros I found the program to be easy to use and it did everything we needed it to do. I liked the feature that allowed associates to swap there shifts around without me to have constantly do it. Cons If there is a con is was that it took a while to enter all the employees information. But once that was done it was a breeze. Review Source Response from When I Work February 7, 2025 Hi David, Shanyce here from When I Work. We appreciate your nice feedback! It’s great hearing from you that When I Work is helping to make your teams’ and your work lives easier. Kindly, Shanyce AS Alvin S. Supervisor Alternative Medicine Used the software for: 1-2 years ### "Working hard or Hardly working " April 6, 2025 5.0 Very minor glitches, for the company that I worked for it wasn't really terrible Pros Easy to see your schedule and or others who are also working that same shift. The platform allowed schedule swaps and it was for the most part seemless. Cons Notification for cancellation of a shift didn't always go through to management Review Source Response from When I Work April 14, 2025 Hi Alvin, Dawn here from the Care Team at When I Work. Thank you so much for leaving such an amazing review—we truly appreciate your kind words and feedback! I noticed in the "Cons" section that cancellation shift notifications aren't being sent. We'd love to investigate this further with you to make sure everything is working as expected. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ Thanks again for the incredible review—it truly means the world to us! Warmly, Dawn YO Yewande O. HR Coordinator Accounting Used the software for: 6-12 months ### "When I work" December 8, 2025 5.0 Great customer support from the team and i loved the payroll module alot, the use and feel was awesome Pros Great value foe money and very easy to use especially with Scheduling and setting up reminders and notification Cons The look and feel of the user interface was a little too outdated (,my personal opinion)- and I know they can be better Review Source Response from When I Work December 9, 2025 Hi Yewande, Thanks for taking the time to write us a review. This is Jake here with the Customer Care Team! We are so glad to hear that you have found When I Work easy to use. Our goal is to make scheduling easy, so this is great to hear! We are always working on improving our app and appreciate your feedback on our interface. Our Care Team is here if you ever have any questions, we are happy to help answer any questions! Best, Jake HH Heather H. MA Hospital & Health Care Used the software for: 2+ years ### "When I Work" July 31, 2025 5.0 My overall experience is positive. Would recommend to employers that in healthcare field that have a need for employees to pick up shifts. Pros I like that I get Notifications for shifts coming up and a reminder for that day. Very user friendly. Cons I dislike that I have to switch between positions. I have access to see two different positions and am unable to just see both at the same time. Review Source Response from When I Work August 2, 2025 Hi Heather! We’re grateful for your support and happy the app is making a difference for you! KS Kenidra S. Flagger Construction Used the software for: 2+ years ### "The Working App I ever Had to I use" May 30, 2025 5.0 is the best software! I was able to drop my shifts or swap them if I needed to change it. Pros I chose my shifts and clocked in very easily. I also tracked my hours and the pay period too. I also messaged messaged supervisor and coworkers when I needed too. Cons Sometimes the clock in perimeter was not exactly right. It was really off. I had to be in the perimeter. Review Source Response from When I Work June 2, 2025 Hi Kenidra, Thank you so much for taking the time to share your experience with When I Work—we truly appreciate it! We're so glad to hear that you found it easy to choose your shifts, clock in, track your hours, and communicate with your team. It's wonderful to know the flexibility to drop or swap shifts was helpful to you! We also really appreciate you pointing out the issue with the clock-in perimeter. Your feedback is incredibly valuable, and we're always working to improve the accuracy of features like this. If you ever run into that again, please don't hesitate to reach out—we're here and happy to help troubleshoot. Thanks again for being a part of the When I Work community! Warm regards, Dawn VH Vncent H. Manager of programs and services Government Administration Used the software for: Less than 6 months ### "Good product" October 31, 2025 5.0 Really good i would recommend it to any organization that need help with their scheduling. Espacilly if you have more than 10 employees. Pros Easy to unboard staff and really easy to make schedule for multiple locations, with different roles in the organization. Cons Harder for staff that are not confortable with the technology, we tried printing the schedule but the names are to small to be able to read. I would also like if you can charge us in canadian dollar, that would be better for our finance department. Review Source Response from When I Work November 4, 2025 Hi Vincent, Shab here from When I Work. Thank you so much for your wonderful review! It's awesome to see that you are finding When I Work easy to use, especially for onboarding employees! Thank you so much for your feedback as well in terms of currency. We love to hear feedback and suggestions from our customers! Have a wonderful week! Warmly, Shab KG Kimberly G. Senior Cares Program Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "When i work review " April 5, 2025 5.0 My work place use the system in the past. And have recently switch back to using . Im excited to make my job easier. Pros is so easy to use. The system is very efficient and makes my job easier Cons Paying for the option to have staff clock in Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/) is easier to use for the volume in which i schedule. Review Source Response from When I Work April 14, 2025 Hi Kimberly, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review—we truly appreciate your kind words and feedback! We're so glad to hear that When I Work has made your job easier. That said, we’d love the opportunity to chat more about Attendance settings, which enable your staff to clock in, and the associated costs. When you have a moment, could you please submit a ticket to our Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ We’d be more than happy to talk through this with you in more detail! Warmly, Dawn DW Dana W. Manager Arts and Crafts Used the software for: 1-2 years ### "Solid scheduling app" July 14, 2025 4.0 Overall it has been a positive experience, the customer service is swift and reliable, and it is consistent. Pros I like how it is a very flexible scheduling application and easy for staff members to switch shifts around and edit availability. Cons I don’t like how you can’t set other schedule blocks without setting up a new user for the block. As a visual person it is integral. Review Source Response from When I Work July 15, 2025 Hi Dana, Shanyce here from When I Work. Thanks for writing us a review! We're happy to hear you are enjoying the app! We'd like to help resolve any issues that you are experiencing with scheduling if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We are happy to help! AE Amanda E. Front desk manager Hospitality Used the software for: 6-12 months ### "Easy to use " September 5, 2025 5.0 Great experience and simple to use. Staff communication not easy but did not seem like the softwares main focus. Pros Employee management is easy and straightforward. Simple to clock in and out and manage schedule for staff. Cons Did not have team communication. Could not talk with staff easily or effectively. Main focus was staff scheduling and payroll. Review Source Response from When I Work September 8, 2025 Hello Amanda. Thanks for your rating! We are always looking for ways to make improvements and appreciate users like you who provide feedback so we can enhance and improve When I Work! SM Sarah M. Ops Mgr Logistics and Supply Chain Used the software for: Less than 6 months ### "Optimized our Operations!" February 25, 2026 5.0 Fantastic- saves our management team and workforce a lot of redundancy and missed communication. Great product and support! Pros The instant and thorough customer support to get onboarded and going was amazing! It’s ongoing too! Cons The phone app not being a little Smoother in terms of actually editing schedule. I like the app but the limited area of editing the schedule is something to improve. Review Source Response from When I Work February 26, 2026 Hi Sarah, Shab here from When I Work. Thank you so much for your wonderful feedback! We are thrilled that you are enjoying our Customer Care team's assistance. We appreciate your feedback on the mobile experience as well! Thank you for being with us! Warmly, Shab TW Therese W. General manager Veterinary Used the software for: 2+ years ### "Its great. 10/10" April 6, 2025 5.0 I have used it for the last 3+ years for scheduling. Pros It's user friendly and easy to navigate. N Cons There is nothing i can think of thst i dislike. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company made the decision. I just work here. Review Source Response from When I Work April 14, 2025 Hi Therese, Dawn here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave such an amazing review—we truly appreciate your kind words and support! We’re so happy to hear that you’re enjoying When I Work. If you ever have any questions or need assistance, don’t hesitate to submit a ticket with our Customer Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/ We are always here and happy to help! Take Care, Therese! Dawn KC Keleigh C. Assistant Manager Retail Used the software for: 6-12 months ### "Love this scheduling software!" March 12, 2025 5.0 Great experience, wish I could have ultimately learned more from it in the time I had, but very easy to use and user- friendly. Pros Honestly I really liked the user friendliness of and the sales scheduling forecast Cons Somewhat difficult to edit schedules once they've been posted Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Easier integration and employee preferences Review Source Response from When I Work March 17, 2025 Hi Keleigh, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review for our app! Our users are the heart of what we do, so it truly made my day to read about what you love about the app. I also really appreciate you bringing up the challenge of editing schedules once they've been posted. I've made a note of your feedback, and I’d love to learn more about how you’re currently managing schedule edits. Would you mind submitting a ticket with our Care Team using this link? Submit a Ticket We’d love to collaborate with you to make sure editing schedules is as easy and smooth as possible! If you have any more questions or feedback, please don’t hesitate to reach out. We’re always happy to hear from our customers and are here to help in any way we can. Wishing you a lovely week ahead! Warmly, Dawn dM danielle M. administrative assistant Building Materials Used the software for: 6-12 months ### "great tool" October 29, 2025 4.0 Pros ease of use for our staff to use. our techs can use this on their mobile devices and it makes it simple for them to use Cons I do not have any cons at this time. I am new to the product but my coworkers seem to like this alot better that the old system that was used prior Review Source Response from When I Work November 3, 2025 Hi Danielle, It is great to hear that you and your coworkers enjoy using When I Work. We are glad that our mobile app has specifically helped make scheduling more convenient for your team. Thank you for taking the time to write us your feedback. Best, Jake When I Work Care Team NG Nina G. General Manager Retail Used the software for: 2+ years ### "Easy to use!" April 3, 2025 5.0 Overall it has been easy to use on both the side of the employee and management. I appreciate how easy it is to schedule and to export hours Pros Easy to use to schedule and to create templates Cons Messaging program was not reliable and some employees weren't getting messages Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Reason for choosing When I Work Cost and easy of deploying out to employees Review Source Response from When I Work April 4, 2025 Hi Nina! Kain here with the When I Work Customer Care team! Your review just made our day, and we wanted to thank you for the kind words! If you are having any trouble, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help. CD CJ D. GENERAL MANAGER Hospital & Health Care Used the software for: Less than 6 months ### "General Manager" November 4, 2025 5.0 Overall experience is great. Managers are in control of the system and it helps us in time accuracy with each staff. Pros Easy access to clock in and clock out. Chat system is great. Someone is always ready to assist me. Cons I don't have any cons on what I like least about it. It's pretty much self explanatory on how to use the system Review Source Response from When I Work November 6, 2025 Hi CJ, Lindsey here from When I Work. Thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team. Happy to hear the app is easy to navigate and that you've had a positive experience thus far! Warmly, Lindsey SG Shaundra G. Technical Operations and Rentals Manager Performing Arts Used the software for: 6-12 months ### "Great Assistance" April 3, 2025 4.0 My overall experience has been wonderful. This application is a great tool for managers and supervisors who do not want to micromanage the schedules of their employees. Pros This software is user-friendly. It allows my employees to independently manage their schedules. Cons Running reports can be a challenge when you want specific information. Review Source Response from When I Work April 4, 2025 Hello Shaundra, Kain here with the When I Work Customer Care team! We’re so happy to hear you’re loving the app! 🌟 Your positive review really means a lot to us. NL Nicholas L. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Assistant Manager" May 27, 2025 3.0 Pros I liked being able to add staff schedule reoccurring in the scheduling tab. It made it easier to input perpetual schedules. Cons I didn't enjoy the communication aspect at the time of use. It didn't feel as streamlined as other platforms. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing When I Work We ended up switching from to Connecteam. Review Source Response from When I Work May 29, 2025 Hi Nicholas, Kat here with When I Work. Thank you for taking the time to share your feedback. We're glad to hear you found the recurring scheduling feature helpful — making scheduling easier is one of our top priorities! We're sorry to hear that the communication tools didn’t meet your expectations. We're always working to improve the platform, and insights like yours help us know where to focus. If you're open to it, we’d love to learn more about your experience so we can better understand how to improve. We appreciate you giving When I Work a try and wish you all the best. Our team is always here if you'd like to explore how When I Work can support your team again in the future. Best, Kat CW Cynthia W. General manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great for small businesses " April 9, 2025 5.0 We had a very positive experience using this application. Pros Easy to use, navigation of this app was simple. Cons Honestly there wasn’t anything I did not like about this app Review Source Response from When I Work April 14, 2025 Hi Cynthia, Dawn here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave such an amazing review. We truly appreciate your kind words and support! We’re so happy to hear that you’re enjoying When I Work. If you ever have any questions or need assistance, please don’t hesitate to contact a member of our Customer Care Team using the following link: https://help.wheniwork.com/submit-a-ticket/ Take care, Cynthia! Warmly, Dawn LL Losa L. General manager Hospitality Used the software for: 1-2 years ### "kOA. Lives. Wheniwork" April 9, 2025 5.0 Excellent easy to get schedules out to employees. Pros Love all the features. Easy of watching our payroll amounts Cons Employees troubles with log in and no phone number to call and talk Review Source Response from When I Work July 29, 2025 Hi Losa, Shab here from When I Work. Thank you so much for sharing your experience with us! Regarding the logging in issues, we would love to troubleshoot with your employees directly, if they can please submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting them, and thank you again for sharing your feedback with us! Warmly, Shab NP Natalie P. CEO owner Retail Used the software for: 6-12 months ### "Great app!" April 4, 2025 5.0 It’s been a great experience overall! I like the app very much Pros It’s so easy to schedule staff, copy their shifts and love the they can clock in/out with no issues , they can swap shifts in their own and I can see whose working when they swap their shifts Cons I wish we could pay them by the minute instead of 5 min intervals Review Source Response from When I Work April 7, 2025 Hi Natalie, Shanyce here from When I Work. We appreciate your nice feedback! It’s great hearing from you that When I Work is helping to make your teams’ and your work lives easier. Please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything else comes up. Have a great day! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.