# Page 40 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 40 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 40 - Reviews of When I Work

## Showing most helpful reviews

Showing 976-1000 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DL

Donna L.  
Exec Dir  
Public Safety  
Used the software for: Less than 6 months

### "Scheduling made easy"

June 4, 2019

5.0

Makes the scheduling process painless for everyone!

Pros

platform that is easy to set up, lets our staff see & manage their own schedules and everyone to communicate.

Cons

Can’t prioritize employees by seniority, etc Would like option to pay by date rate not hourly

Review Source

Response from When I Work

June 13, 2019

Hi Donna, Thank you for your awesome review. I'm happy to hear that When I Work is making the scheduling process painless for you and your team! I appreciate your feedback of being able to prioritize employees and pay by date instead of hourly. We use information like this when we look into future app enhancements. Please let us know if you ever have any questions or feedback by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Cheers! -Megan

FB

Freya B.  
Student IT Help Support  
Education Management  
Used the software for: Less than 6 months

### "Easy to access"

April 4, 2019

4.0

I personally like it and find it very comfortable to use it to check my schedule for work or interact with other employees

Pros

This is what we use to schedule our shifts and is so handy only too see our schedule for the week but also you can make announcements and get to chat with other employees as well and trade shifts and stuff. Very useful.

Cons

I feel sometimes it can be very intimidating while checking you schedule and what is available for you to trade and open shifts. But overall its pretty user friendly to use.

Review Source

Response from When I Work

April 9, 2019

Hi Freya, Thanks for the kind review! I'm glad to hear that you are finding it user friendly and are making good use of the Annotations feature! Best, Terra

Breanna B.  
Volunteer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "When I work"

November 12, 2019

4.0

When I work has been very useful with picking up shifts at a company I no longer work at to fill it occasionally and see notes of what is going on.

Pros

It updated to my email when a shift has been posted to my profile as well as the chat software available within the program.

Cons

There isn't much I haven't liked about it so far, it makes things easy to schedule and is nicely color coordinated.

Review Source

Response from When I Work

November 17, 2019

Hi Breanna, Thanks for taking the time to leave a great review. We appreciate hearing from you! If you have any questions that come up, don't hesitate to get in touch with us at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help you out. Best, Kate

VR

Verified Reviewer  
Barista  
Food & Beverages  
Used the software for: 6-12 months

### "When I work review"

May 31, 2019

4.0

Pros

I like how easy to use the software is.

Cons

I don’t have any cons for this software. It was perfectly adequate.

Review Source

Response from When I Work

June 3, 2019

Hi there, Thanks for taking the time to send in a review! It is awesome to know that you do not have any cons in regards to the software and that you have found it easy to use. Best, Terra

KT

Ken T.  
Manager  
Sporting Goods  
Used the software for: 1-2 years

### "I love when I work"

November 5, 2016

5.0

This program has made scheduling so much easier than it used to be! The customer support is awesome! I especially love the chat support. I get answers instantly, while I am working on my schedule. Today, I was helped by Vida who was quick, knowledgeable and professional.

Pros

Simple and powerful. More fweatures than I even need, but still simple.

Cons

No complaints

Review Source

JP

Joy P.  
Supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Could be great but it's decent"

May 8, 2019

4.0

I recently started using this app and really like alot of its features! You can view open shifts and take them right through the app, you can chat with other co-workers, and you have access to your clients' information quickly and easily. The only thing that I didn't like, and the only reason I gave the app four stars, is because you can't request days off through the app. That would make this app a perfect five stars if it did!

Pros

Easy access to my schedule 24/7, Co-worker chat feature

Cons

You can't request days off through the app.

Review Source

Response from When I Work

May 9, 2019

Hi Joy, Thanks for the great review! Feel free to send us a note at https://help.wheniwork.com/submit-a-ticket/ if you'd like more information on how to request days off from within the app! Best, Terra

BB

Brittny B.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Great Scheduling Tool!"

August 20, 2015

4.0

We use this app for a company with 45-50 employees. This tool is very helpful. With most employees having smart phones, it makes it very easy for employees to stay on top of when they work, taking open shifts, and finding their own coverage. The only issues I have had with the app is some of our employees don't have set end times, but you can either give them an end time or not show end times for all employees. The other issue is we have employees who work in multiple locations during the week. I can schedule them in each location, but when you print a schedule, it only shows shifts they work in that specific location. This only is an issue for the employees who don't have a smart phone. These are somewhat small issues we have worked around but all in all I HIGHLY recommend When I Work! It's a much cheaper alternative to other sites. (I also got a tshirt that said "Get Shift Done" which I found super awesome....the small things right?)

Pros

Cheaper Fast Customer Support Multiple Locations and Roles Time Off Requests Open Shift pickup

Cons

End Times - not being able to hide an end time for select employees only Schedule Format for employees working in multiple locations in a work week

Review Source

VR

Verified Reviewer  
Food Delivery  
Food & Beverages  
Used the software for: Less than 6 months

### "Easy to manage everyone's schedules"

August 14, 2018

5.0

Pros

It reminds me of shifts and lets me see who I'm working with.

Cons

No complaints from personal use of the software.

Review Source

Response from When I Work

August 27, 2018

Hello, Thanks for the awesome review! We are happy to hear that you enjoy using When I Work! :) Cheers, Adrian

TS

Tina S.  
CNA  
Hospital & Health Care  
Used the software for: Less than 6 months

### "When I work "

June 21, 2022

5.0

Pros

Easy to keep track of my days and hours. And keeping track of my patients are seen and when

Cons

Sometimes it would freeze up and had to restart the program over lose everything

Review Source

Response from When I Work

June 24, 2022

Hi Tina, Thank you for the great review! It's awesome to hear that When I Work makes it easy to keep track of your hours. If you are seeing the app freeze, we'd like to assist with this. In this case can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket? Thank you!

CT

Cristy T.  
Owner/Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Helps to Keep Part-time Employees on Track"

September 23, 2019

4.0

This app is a great way to keep all part-time employees notified and organized in a simple schedule platform.

Pros

I like the shared calendar with notes, that allows employees to know when/where/how long they are working. And I like that it allows employees to post preferences as to when they can and can't work.

Cons

Sometimes employees have difficulty seeing the notes section (they see the alert about the schedule but do not open the app and miss the 'notes' aspect of the scheduling).

Review Source

Response from When I Work

September 26, 2019

Hi Cristy! Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

MF

Margarette F.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "When I work as admin and user "

March 26, 2019

4.0

Pros

I love the ease of the free version of this application. Scheduling me used to take forever because I would have to write the schedule out by hand, then upload it on to email. This app makes it simple, and if I double schedule someone, it lets me know!

Cons

The only complaint I have is that you can’t schedule past 10 days on the free version.

Review Source

Response from When I Work

March 29, 2019

Hi Margarette, I really appreciate you taking the time out of your day to leave us feedback. I'm glad to hear that When I Work has helped make scheduling easier for you overall, and I hope you're enjoying using the other features that our Scheduling Free plan offers! Thanks again, Margarette. All the best, Briana

SS

Shobra S.  
Educator and part time enterpenuer  
Education Management  
Used the software for: Less than 6 months

### "log in and out and track your time"

September 10, 2019

5.0

I love how it synchronizes with i phone and other smart phone devices.

Pros

I love how everything from time to schedule for all your employees are all at one place as its cloud based and readily accessed and used by everyone.

Cons

There have been times it has showed wrong clock in ad out times especially after refreshing. Its long set up is a negative point too.

Review Source

Response from When I Work

September 14, 2019

Hi Shobra - Thank you for taking a moment to share a review and some feedback! I'm happy to hear that you're loving how easily accessible our app is! If you're running into an issue with the Timesheets, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

JV

Joel V.  
District Manager  
Tobacco  
Used the software for: 6-12 months

### "Review of Wheniwork"

July 15, 2019

5.0

It's been great!

Pros

I like that you can setup different schedules for each location and they get to see each other's schedule. That way, each store can see if they can borrow any employees from a different location if need be.

Cons

I really don't have any dislikes of the program. So far, it's been a great tool for our business.

Review Source

Response from When I Work

July 19, 2019

Hi Joel, Thank you for taking the time to write a review for When I Work! I'm glad that the multiple schedules feature has allowed you easily manage multiple locations and share employees when necessary; it sounds like When I Work overall has been a helpful addition to your business. Thank you again for giving us your feedback! Best, Briana

TV

Tiffany V.  
Executive Assistant  
Consumer Goods  
Used the software for: Less than 6 months

### "Convenience at its finest"

September 11, 2019

5.0

We switched from time tracker software and it has been a seamless switch.

Pros

This took the time we allotted for scheduling and cut it in half. It's so convenient for our workers to see their schedules, request time off, and track time. It's been a seamless switch from time tracker.

Cons

I haven't found any cons so far with this software. Some of the reviews we read prior to setup mentioned compatibility issues, but we haven't had any.

Review Source

Response from When I Work

September 14, 2019

Hi Tiffany - Thank you so much for sharing such a wonderful 5 star review with us! I'm so happy to hear that you're saving time when using When I Work and finding it easy to use all our features! Kindly, Adrianne

VD

Vanessa D.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Great for scheduling"

November 22, 2018

5.0

Allows for easy scheduling and time clock management

Pros

I use when I work to schedule my nearly 45 employees and we love it! It not only gives them their schedule but also has a timeclock in it. It even tracks vacation time and sick leave for my employees!

Cons

None, my employees and I really enjoy this software

Review Source

Response from When I Work

March 5, 2019

Hi Vanessa! Thanks for sharing such an awesome review! I'm happy to hear that When I Work is meeting your business needs and your team love using it! Take care, Adrianne

Allison E.  
sales associate  
Retail  
Used the software for: I used a free trial

### "When I Work Review"

January 8, 2020

5.0

This is a great software..

Pros

What I liked most about When I Work is that it is simple and visual and it also schedules down to 15 minute intervals which is really nice..

Cons

What I liked least about When I Work is the inability to attach files to an email.

Review Source

Response from When I Work

January 19, 2020

Hi Allison - Thanks for taking the time to share a fabulous review with us! I'm happy to hear that the tools and features we offer have been helpful for your team! I appreciate the feedback on our email option and the ability to add attachments! I can definitely see how that could be helpful. Thanks again for taking the time to share this feedback with us! Kindly, Adrianne

VR

Verified Reviewer  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "The ease of doing business"

May 20, 2019

5.0

So far so good!

Pros

We have individuals that have to bus in, walk in boat on or drive in to get to work. It’s remote. So we are happy to have an app that is accessible no matter where you are and adaptable to sensitive travel times. It works! I like it!

Cons

It’s not that easy to manipulate as admin via phone. But that’s not a big issue. I’m still learning everything.

Review Source

Response from When I Work

May 23, 2019

Hi there - Adrianne here! Thank you so much for this awesome review! I'm happy to hear that our app is a great tool for your team! If you ever have questions, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we can help! Take care, Adrianne

AC

Audrey C.  
Talent Coordinator  
  
Used the software for: 1-2 years

### "Easy to use"

August 8, 2017

4.0

Pros

Website and mobile app are easy to use. Nice that there is a mobile app available too. User interface for both web and mobile are nice.

Cons

Doesn't integrate with other internal apps like Zenefits and Greenhouse. Only good for timekeeping, not good for time off requests.

Review Source

Torie C.  
Instructor  
Higher Education  
Used the software for: Less than 6 months

### "Not super user friendly"

July 23, 2019

4.0

Pros

Good to communicate your availability to employers.

Cons

Found it not very easy to use. I could see when shifts were available, however I wish I was able to simply click that day and select available. Instead, it seems I need to look at the shift, then go to my own availability calendar and select it there. Would be much more simplistic if this step could be bypassed.

Review Source

Response from When I Work

July 24, 2019

Hello Torie - Thank you for taking a moment to share this feedback with us! It sounds like your workplace may use Open Shifts to schedule and you were hoping for an easier way to view your availability in comparison to the Open Shifts that were available. I can see how that would be beneficial and could assist in making the option to "Take" shifts easier! Feedback like this is important for us so we know what features add the most value for our customers. Thank you for sharing this! If you have more feedback, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can look over that and work with you! Thanks, Adrianne

BC

Beatriz C.  
Barista  
Food & Beverages  
Used the software for: 1-2 years

### "Efficient Customer Experience"

October 19, 2016

5.0

I had been fretting over several login issues and could not resolve them with my work's management team. ONE email to WIW resulted in everything corrected in less than 5 minutes. Exceptional customer service and efficient problem solving is something I am always grateful for. Thanks to BEN from WIW for taking it up a notch!

Pros

Design

Cons

Nothing

Review Source

MC

Monica C.  
Designer  
Arts and Crafts  
Used the software for: I used a free trial

### "Great for employees "

July 25, 2019

5.0

Pros

At my current job, this is my first time using When I Work. Both the app and clocking in are convenient, easy to use, and designed well. Requesting time off is easy to do. My schedule and coworkers are all displayed on the app. I get notifications when my next shift is.

Cons

It sometimes glitches and will send me something twice (identical).

Review Source

Response from When I Work

July 29, 2019

Hi Monica, Thank you for your feedback. We definitely want to improve your experience, so if you are encountering specific issues with sending notifications twice, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ Best, Amanda

CL

Cindy L.  
Hiring Manager  
Education Management  
Used the software for: Less than 6 months

### "This App is Very Helpful for Managers and Employees "

September 6, 2018

5.0

Pros

It was very easy to drop and pick up shifts with coworkers that you don't know that well. Having everyone's number to text them to see if they can cover for you, or you for them, can be intrusive. This way it's done in a way that everyone can see and it is very quick.

Cons

It was a little hard to use/get used to at first. But I guess that's with any new software program.

Review Source

Response from When I Work

September 8, 2018

Hi Cindy, Thank you for your great review! We are glad to hear that When I Work has made it easy to drop and pick up shifts. Feel free to reach out to us at support@wheniwork.com if you ever have any questions. We are here to help! Thanks, Megan

VR

Verified Reviewer  
Crew Member  
Food & Beverages  
Used the software for: Less than 6 months

### "Very great employee scheduling application"

September 14, 2018

5.0

Pros

A lot of the stuff is very no frills and just straight up works without any gimmicks or strings

Cons

Would have appreciated an estimate for the enterprise version of the software rather than having to contact.

Review Source

Response from When I Work

October 21, 2018

Hello! Thanks for taking the time to review When I Work! Glad to hear that you appreciate the simplicity of the app. I can understand wanting to have an estimate for the Enterprise and you'll be happy to know we are working on a new pricing structure that would allow you to see those Enterprise prices without having to reach out. Thanks again for your feedback! All the best, - Cara When I Work

WS

Wil S.  
Marketing  
Medical Practice  
Used the software for: 6-12 months

### "Awesome FREE scheduling app"

June 21, 2018

5.0

Pros

Love the modern design and structure of this app. Your able to just pull up your phone and see not only your schedule but also your coworkers so it makes meetings and project planning super easy. The in app work chat also keeps everything work related in 1 app for easy access.

Cons

For my job we use our phones to clock in and out but at times its rather frustrating if you happen to start your day for a work related meeting off site and since this app can track where your clocking in and out from (Which you can disable this in your settings) it puts red flags on your timesheet which is a pain at times.

Review Source

Svetlana M.  
  
Retail  
Used the software for: Less than 6 months

### "Helpful app"

December 9, 2016

5.0

We started to use When I Work just a week ago and got lots of changes, easy to manage the workers schedule, can view future shifts and request time off. Personally I like email remainders few hours before the day starts.

Pros

Reminders

Review Source

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