# Page 41 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 41 - Reviews of When I Work

## Showing most helpful reviews

Showing 1001-1025 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jonathan L.  
Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great for My Team"

October 16, 2018

5.0

Pros

Great software with easy interface and mobile application. Helps me publish my teams schedule and make changes as needed. When I need to fill an open shift it sends out a notification to employees through the app.

Cons

The shift template is a bit clunky and it’s not super intuitive to copy paste from week to week

Review Source

Response from When I Work

October 28, 2018

Hi Jonathan, Thanks for the review! We are happy to hear that When I Work is helping you and your team keep track of the schedule! :) If you have any trouble with shift templates or copying shifts from week to week, please reach out to us at support@wheniwork.com. We are here to help! Cheers, Adrian When I Work

VR

Verified Reviewer  
Academic Labs and Support Services Manager  
  
Used the software for:

### "Great Timesaver and Easy to Use"

February 13, 2015

5.0

I use WhenIWork to manage 30 student employees at a university. It works great for them to be able to sub out shifts and it can also be managed with ease from an iphone or droid device which is great for students. It has cut our payroll process down from 6 hours to about 45 minutes. This program is affordable and the customer service area has been great when I ran into a few issues when just starting out with the program.

Pros

Timesaver Ease of Use Customer Service

Review Source

HR

Heather R.  
Volunteer instructor  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Volunteer scheduling "

February 15, 2019

4.0

It made doing my first aid training a dream to know when I needed to be there to teach and who was teaching with me.

Pros

Love this So easy to mark when you can work great for volunteer organizations so good to see who was available

Cons

didn't like the non accountability feature could use a reminder notification feature - it may have had one but I didn't get them

Review Source

Response from When I Work

March 6, 2019

Hello Heather! Thanks for taking a moment of your time to share you're feedback with us! We're happy to hear that this has been easy to use! If you're experiencing issues with notifications, please reach out to us at support@wheniwork.com so we can help out. Warmly, Adrianne

GU

Georgia U.  
Student  
Design  
Used the software for: Less than 6 months

### "When I Work Review "

September 30, 2020

3.0

I used When I work to track volunteer hours with an organization the past couple months, and although it did what it promised, it was very hard to use and frustrated me over and over. I would prefer not to use this site again.

Pros

I liked the features it gave to put in your hours, ask for time off, and pick up shifts. It made communicating with coworkers slightly easier and I liked the aesthetic design of the site.

Cons

I felt that this site made me more confused than helped, and I think it was missing quite a few features. I could not chat directly with coworkers to ask about shift changes, and it was always hard to find contact info and a full work schedule for everyone.

Review Source

Response from When I Work

October 10, 2020

Hi Georgia, We appreciate hearing about some of your favorite features like time off and picking up shifts. I am sorry to hear parts of the app may have been confusing and that you may not have been able to send messages directly to coworkers if your employer had that setting off. If you need further support I recommend reaching out to us at https://help.wheniwork.com/submit-a-ticket/ for assistance.

JS

Joe S.  
Operations Manager  
  
Used the software for: Less than 6 months

### "Its basic features are very useful and free to use. The paid version does help make it better."

April 16, 2018

4.0

Pros

It does most of what one would hope for from an online work calendar. It's free version is great for basic functions. It's paid version can be very useful, given the needs of the company.

Cons

It has its limits. Over time, I believe these will be improved. Recurring calendars are only on the paid version.

Review Source

Response from When I Work

April 18, 2018

Hi Joe, Thanks for that review! We are happy to hear that you enjoy using When I Work. Your suggestions on improving the overtime and recurring calendar features have been passed along to our team. If you need anything else, please reach out to us at support@wheniwork.com. Thanks, Adrian When I Work Team

DD

David D.  
Patient Services  
Medical Practice  
Used the software for: 6-12 months

### "When I Work is super nice!"

November 14, 2017

5.0

Its super easy to use, and track hours for yourself and employees. Really makes the clocking in thing, super easy!

Pros

Makes clocking in and clocking out a breeze! Seamlessly come in and out, with no old school paper or mechanisms.

Review Source

AJ

Arielle J.  
COO  
  
Used the software for: 6-12 months

### "Easy,Wonderful"

April 30, 2018

4.0

Pros

The UX design, it's really easy to figure out use. Also, it has the features I need, to show people's availability and the ability to notify people easily about their schedules.

Cons

I'm not very aware of how employees see my messages. For internal message, if they don't have the app is it an email? But other than that it is a great software

Review Source

Response from When I Work

May 2, 2018

Hi Arielle, I'm Marie, from the Customer Care team at When I Work. Thanks for your nice feedback! We appreciate hearing from you and are glad that When I Work is helping to make you and your employees' work lives a little easier. Employees can view your WorkChat messages in either the mobile app or by logging in to their account on our web-based app on a computer. If you have additional questions regarding your WorkChat messages, please reach out to us at support@wheniwork.com Cheers, Marie

CM

Cammi M.  
Assistant  
  
Used the software for: Less than 6 months

### "Great time tracker"

April 19, 2018

4.0

Pros

The ability to schedule employees and chat within the team seems really useful for a remote team that doesn't see their manager too often.

Cons

few glitches have put a major wrinkle in our scheduling; too many alerts sometimes; had to get creative with the positions and shifts to fit what we need

Review Source

Response from When I Work

April 20, 2018

Hi Cammi, Thanks for the review! We are glad to hear that the scheduling and chat feature is working well for you and your team. We'd like to help resolve any issues that you are experiencing with the alerts and scheduling features, if you can email us at support@wheniwork.com. Thanks, Adrian When I Work Team

DB

Derek B.  
Volunteer and Outreach Advocate  
Philanthropy  
Used the software for: 1-2 years

### "Made setting schedules super easy and efficient"

August 13, 2018

4.0

Pros

The ability to have workers upload their availability and place responsibility on them for scheduling made my job super easy.

Cons

It was difficult to begin using but eventually it got easier once getting comfortable with the application.

Review Source

Benjamin E.  
Director of Pharmacy Operations  
Pharmaceuticals  
Used the software for: 1-2 years

### "null"

October 8, 2017

5.0

Review Source

DK

Douglas K.  
Vice President  
Veterinary  
Used the software for: Less than 6 months

### "Total time saver! A must for any small business with more than a handful of employees!"

August 8, 2017

5.0

Saved time

Pros

Ease of use and the mobile app. The employees love it! This program has saved us at least 1 to 2 hours a week in productivity.

Cons

I wish there could be an unlimited chat or sms feature. If it did, we would have used one less tool.

Review Source

Response from When I Work

August 8, 2017

Hi Douglas, thank you very much for your review! We're thrilled to see that you're getting so much value from the product. WorkChat allows for unlimited messages and we do not have restrictions on text messages in the United States for Premium accounts. Please reach out to support if you're seeing anything different in your account and we'll make sure to resolve it right away!

TH

Taylor H.  
Assistant Manager  
Retail  
Used the software for: Less than 6 months

### "Best product ever! "

December 15, 2019

5.0

We used to make the schedule with just excel but this program has been such a life changer and a time saver. It’s easy to use, easy to read, and easy to update!

Pros

This program is so easy to use! This is how we make our schedules and it is fast, easy, and so much better than any program we have used before! It keeps my employees on track

Cons

This program is fantastic, there honestly isn’t anything that I would change about it or that I would even complain about.

Review Source

Response from When I Work

December 19, 2019

Hi Taylor! Thank you so much for your kind review. Making our users' work lives easier is why we do what we do. Thanks again! Kate

JS

Jenna S.  
Videographer  
Media Production  
Used the software for: I used a free trial

### "Free tier is useless"

February 22, 2019

2.0

Pros

Well known and supported application with good interfaces on the web and mobile

Cons

Pretty useless free tier plan. It was so limiting and difficult to setup that I gave up and setup a new tool

Review Source

Response from When I Work

March 7, 2019

Hi Jenna - Thanks for taking a moment to provide some feedback and a review. I'm sorry to hear that When I Work didn't work out for you. We offer multiple plan options to allow business owners and managers to choose the plan that best fits their workplace needs. If you have any additional questions or would like to look into other options, please don't hesitate to reach out to us at support@wheniwork.com Take care, Adrianne

NG

Nic G.  
Support Manager  
Food & Beverages  
Used the software for: I used a free trial

### "Great Scheduling Software"

October 15, 2019

5.0

This has made life a great deal easier. Would highly recommend.

Pros

Allows you to easily and quickly create schedules that are pushed to everyones app. you can also see when an employee has reviewed the schedule.

Cons

Like anything, it takes some time to learn the software and get employee buy-in. After that, its easy to use.

Review Source

Response from When I Work

October 23, 2019

Hello Nic, Tim here with When I Work. Thank you for your review! We're glad you find our app easy to use. If you or your team ever have questions as you're learning the software, feel free to contact our Customer Care team. https://help.wheniwork.com/submit-a-ticket/ Warmly, Tim

JT

Joseph T.  
CFO  
Medical Practice  
Used the software for: 6-12 months

### "Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20. "

December 13, 2018

1.0

Their pricing marketing is completely misrepresent what they're selling

Pros

Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20.

Cons

Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20.

Review Source

aR

angie R.  
admin manager  
Restaurants  
Used the software for: 1-2 years

### "Big Help"

August 27, 2019

5.0

Pros

When i work is great for small businesses, we only have 30 employees and its so easy for everyone to use.

Cons

You have to re-enter each week, it wont just roll over

Review Source

Response from When I Work

August 31, 2019

Hi Angie! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. Here is an article on some scheduling shortcuts that may help you! https://help.wheniwork.com/articles/saving-time-with-scheduling-shortcuts/

SD

Sydney D.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "When I Work"

April 23, 2019

5.0

Pros

The ability of employees to input availability, unavailability, and preferred availability! With part timers, its so much easier to have all of that in front of you when you’re scheduling. I love the color coding for different locations and the ability for employees to swap shifts.

Cons

N/A I’m completely pleased with this software!

Review Source

Response from When I Work

April 26, 2019

Hi Sydney - Thank you so much for such a great 5 star review! I'm so happy to hear our features, like Availability and Shift Swaps & Drops help meet your business needs and make your job easier! Thank you so much! Kindly, Adrianne

MM

Martin M.  
Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "I love When I work"

February 4, 2022

5.0

Pros

I can schedule my team very quickly with When I work

Cons

When I work Does not have as many options as other apps like Hot-Schedules

Reason for choosing When I Work

Less expensive

Review Source

Response from When I Work

February 8, 2022

Hi there Martin, Natalie here with When I Work! Thank you so much for taking the time to leave a review. We're always looking for ways to improve the app, and if you have any additional feedback about what kind of scheduling functionalities that would make your experience even better, don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/ - we'd love to hear your thoughts! Thank you, Natalie

SB

Shauna B.  
Admin. Assistant to Chief of Police  
Law Enforcement  
Used the software for: Less than 6 months

### "Preliminary Feedback for current dept."

April 18, 2019

4.0

Seamless

Pros

We have not implemented, but from my experience in prior organizations, it takes the hassle out of paperwork, giving a real time, seamless experience for communication and tracking purposes.

Cons

Still too early to provide comprehensive feedback, but so far, that there can only be one

Review Source

Response from When I Work

April 23, 2019

Hi Shauna, Thanks for taking the time to share some great preliminary feedback! If you have any questions as you begin to implement When I Work, feel free to send us a note at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to work with you to find solutions. Best, Terra

JB

Jennie B.  
Independent Contractor  
Executive Office  
Used the software for: Less than 6 months

### "Scheduling with Ease"

January 12, 2021

4.0

Great experience as a user. I would use this for my own business for employee schedules as it is user friendly.

Pros

When I work software allows all employees the ability to check own and other coworkers schedules from mobile phone access with ease.

Cons

As a user I did not find the software to have any cons. The layout could be more attractive however not any other issues.

Review Source

Response from When I Work

January 25, 2021

Hi Jennie, Cully here with When I Work. Thank you for taking the time to write us a review! We are glad to hear that you enjoyed the experience, and that it was user friendly!

RI

Russell I.  
Manager  
Retail  
Used the software for: Less than 6 months

### "When I Work was everything that our store needed to simplify the scheduling process."

November 12, 2016

5.0

From our initial trial, the When I Work staff has been nothing but fantastic about providing excellent customer service and assistance. The software is already excellent but their support really drives the point home. Our employees have consistent and easy access to their schedule wherever they go. Thanks to the ease of use of the software, the amount of time our scheduling process takes has DRASTICALLY dropped. When I Work is an efficient suite of software that almost any business location could very easily incorporate into their current system.

Pros

Lightweight, simple, efficient. It has all of the tools we need to make a schedule quickly and consistently. Tracking tools and different views make the whole process extremely painless.

Cons

So far I have not had any complaints about either the software or the customer support.

Review Source

VR

Verified Reviewer  
Customer Service Representative  
Sporting Goods  
Used the software for: Less than 6 months

### "When I work."

January 19, 2021

3.0

Overall it has great potential if all parties are utilizing the portal.

Pros

It was easy to put in requests for time off and to ask for scheduling adjustments. Also we could see who we were working with which was useful in finding someone to switch shifts with.

Cons

I did not get to utilize much of the program as our admins were not checking the information which made it a bit difficult.

Review Source

Response from When I Work

January 25, 2021

Hi there, Thank you for the feedback on our application! We're glad to hear that requesting time off and making schedule adjustments was a breeze with When I Work. -Cully, When I Work

CK

Christy K.  
Senior Manager of Business Operations  
Hospital & Health Care  
Used the software for: I used a free trial

### "Happy Customer "

July 27, 2019

3.0

Good software for a larger organization with many field employees. Not the best for a smaller organization with minimal field staff.

Pros

It was easy to use, even for someone with basic skills.

Cons

The cost was fairly high for moderate use software.

Review Source

Response from When I Work

July 30, 2019

Hi Christy, We appreciate you leaving a review! We do strive to provide the very best value through continued product enhancements and outstanding service. While we do offer premium features at a cost based on the size of your account, we also offer a free version of When I Work with limited features that allows you to schedule up to 75 employees. Thanks for your feedback and time.

AD

Andrew D.  
Pool Director  
Recreational Facilities and Services  
Used the software for: I used a free trial

### "Very Proactive Customer Survice/Sales"

July 29, 2021

4.0

Very positive and they were very understanding with we let them know we were going in another direction due to price. If I were to do it again I probably would have paid the extra to go with When I Work

Pros

After signing up for free trial, a representative called to help figure out what would be the best pricing/features option would be for us. She also offered her direct extension to help with implementation and any problems we may run into.

Cons

With per user pricing the price came in just too high for us to go with on a long-term basis, but all of the functionality was there.

Alternatives considered

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Review Source

Response from When I Work

August 2, 2021

Hi Andrew, Thanks for your nice feedback! We appreciate hearing from you!

KG

Kenly G.  
Aquatic Specialist  
Government Administration  
Used the software for: Less than 6 months

### "When I work Review"

November 29, 2018

4.0

Pros

This is a great program to use if you have a smaller work force. I do not know how it would review if it were larger. Great functionality to see your own schedule and others you work with.

Cons

You have to pay extra once you have a certain number of employees, meaning you cannot keep seasonal staff on the program if you have more than the allotted number. Would be great if it had a bulletin board or messaging program that could go out to the whole staff at once.

Review Source

Response from When I Work

March 6, 2019

Hi Kenly - Thanks for taking the time to share your feedback with us. I'm happy to hear that the functionality is working well for you. We do have some communication features within the app. If you'd like to explore those further, feel free to reach us at support@wheniwork.com Regards, Adrianne

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