# Page 42 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 42 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 42 - Reviews of When I Work

## Showing most helpful reviews

Showing 1026-1050 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Christina K.  
Regional Manager  
Photography  
Used the software for: 1-2 years

### "null"

January 6, 2017

4.0

Review Source

VR

Verified Reviewer  
General Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Makes scheduling and tracking employees easy"

February 6, 2019

4.0

Pros

Very easy to track employees schedule and instant notification about picking up or dropping shifts

Cons

It would be great to see the employee’s full availability for the weekly schedule.

Review Source

Response from When I Work

March 6, 2019

Hi there! Thank you for your great review! I'm happy to hear that the notifications are helping you keep on top of quick changes to the schedule. I would like to hear more about what availability you would like to see on the week view. Availability should currently show as a triangle icon on the day and the times should show when adding shifts. Please email us at support@wheniwork.com. Cheers! -Megan

BB

Brittney B.  
Account Manager  
Hospitality  
Used the software for: 1-2 years

### "When do I work? "

September 6, 2017

5.0

Pros

This is a great app for anyone who has a fast paced, on the go lifestyle. I enjoyed being able to adjust notifications accordingly so I received a weekly email of my schedule as well as a reminder the morning beforehand. Its also very easy for managers to build schedules. It gives you the capability to save layouts so you can repeat them if needed or store them for a later time!

Cons

It was a bit hard to swap shifts between different employees if there was any sort of conflict (hours worked, specific days, etc), but overall great app!

Review Source

DS

Daniel S.  
Project Coordinator  
Entertainment  
Used the software for: I used a free trial

### "Clean Interface, Simple App"

July 16, 2019

4.0

Simple, easy to use, free for up to 75 people. No obvious added benefits over comparable products.

Pros

This was an easy app to try out, and it is free for up to 75 employees. That price works for me! It's not much different than the other software scheduling items out there, but a welcome choice for someone who is just beginning to use such a product.

Cons

Because there doesn't seem to be any benefit of this app over the one I already use, I can't find a compelling reason to switch. I enjoy "When I Work" for its ease of use, but there's doesn't seem to be anything extra to convince me to truly change over.

Review Source

Response from When I Work

July 19, 2019

Hi Daniel, Thank you for taking the time to let us know your thoughts on When I Work after using the free trial! We really appreciate your feedback, and I'm glad that you enjoyed using When I Work during the trial. If you have any suggestions on how we could improve, feel free to get in touch with us at https://help.wheniwork.com/submit-a-ticket/ Thanks again, Daniel! Best, Briana

sG

sarah G.  
  
Retail  
Used the software for:

### "Saved me from going CRAZY"

February 12, 2015

5.0

I found Wheniwork just before I started hiring employees for our new business. I honestly believe that without it I would go Bat S@%T Crazy. It allows me to schedule my staff in just a few minutes, communicate with them as a group or each as an individual. I was able to set standard shifts, personalized shifts and even block out time that some of my employees needed off. My employees can even send requests for time off and set their own availability. It tracks my hours, my payroll budget and cost so little that it feels too good to be true. But it's not! It is what every busy Manager needs. I would be stuck behind my desk every day if I was doing the scheduling manually. Now I can spend more time with my customers.

Pros

Price, ease of set up and use, Price, personalization, Price, customer service, Price

Cons

Not a single con. This program works

Review Source

KG

Kyla G.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Easy, convenient, genius! "

December 4, 2018

5.0

Pros

Works seamlessly for scheduling when you need to figure out when employees are available. I have a cleaning company, and my cleaners availability are always changing. This is the only way I've been able to get a handle on when they are available or not to take appointments. A lifesaver.

Cons

nothing, this is a great product and i'm very happy with it

Review Source

Response from When I Work

March 6, 2019

Hi Kyla - Thank you so much for sharing your feedback! I'm so happy to hear that we've provided you a solution for managing all your employees availability! Regards, Adrianne

CL

Christine L.  
Communications Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "When I Work"

June 29, 2022

5.0

Pros

Helpful tool to use when scheduling out team members, and being able to see when everyone is working

Cons

Wish there was an easier way to coordinate offering up a shift/switching with someone

Review Source

Response from When I Work

July 1, 2022

Hello Christine, Chelo here with When I Work. Thank you for taking the time to share this feedback with us. We're happy to hear that you're finding the When I Work app helpful to schedule employees and providing visibility into coverage needs for your business. When it comes to shift requests, employees should be easily able to drop and swap their shifts with eligible coworkers when necessary. Here is a helpful link from our Help Center for more information: https://help.wheniwork.com/articles/get-your-shifts-covered-computer/. If there is anything else we can assist with, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Best, Chelo

FL

Florent L.  
Word  
Internet  
Used the software for: 2+ years

### "word"

February 25, 2023

5.0

Très utile à utiliser

Pros

Très utile pour l'utiliser pratique simple

Cons

Il faut payer tous les mois D d''d'dkdkkd

Review Source

DH

David H.  
Head of School  
  
Used the software for: Less than 6 months

### "System didn't work and company refused to refund despite NEVER USING IT"

September 10, 2018

1.0

We never used WhenIWork with our employees...nobody received login info or a schedule. We found it didn't work and we contacted WhenIWork pretty much right after signing up and they refused to offer any refund (we paid for the year). This is such bad business.

Pros

Looks fancy - good concept. The marketing of the product is well done and they seem to be able to convince many people to buy.

Cons

Doesn't work well for businesses like ours that require multiple shifts. We run a non-profit school where teachers take several consecutive shifts at times.

Review Source

SA

Smriti A.  
Treasurer  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Scheduling Made Simple"

March 29, 2024

5.0

Pros

I appreciate how straightforward it is to schedule and access it making it very easy to work around.

Cons

I haven't had much issues yet because we don't extensively use this app.

Review Source

Response from When I Work

April 2, 2024

Hello Smriti, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and provide your honest feedback. We are glad to hear that you are enjoying it so far. Please don't hesitate to reach out to our Care Team should you ever have any questions or concerns. You can submit a ticket to them by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com. Take care, Sarah

MM

Marc M.  
GM  
Restaurants  
Used the software for: 6-12 months

### "Great for a mid sized restaurant "

April 23, 2019

4.0

Pros

easy to use, employees love it

Cons

when i cut and paste a new schedule, its now adds a bunch of open shifts. never did before but does now and annoying af

Review Source

Response from When I Work

April 26, 2019

Hi Marc - Thanks for taking a moment to provide a review for us! I'm happy to hear you and your team find it easy to use and helpful! It sounds like you're trying to use our Copy Previous Week feature. We'd love to work with you on that if it's not working as you expect. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thank you for the great review! Kindly, Adrianne

AV

Andrea V.  
  
Internet  
Used the software for: 1-2 years

### "Logical Scheduling Platform"

July 25, 2018

4.0

Pros

I was asked to select a scheduling app for booking tradesmen into a system while they were out in the field. This app is really easy to use, has a nice mobile app and well thought out admin platform. Excellent customer service and reasonable cost.

Cons

Nothing yet - covers everything my client was looking for. There are a lot more complex solutions but not what we needed.

Review Source

tB

tiana B.  
blogger  
Writing and Editing  
Used the software for: 1-2 years

### "App for work"

March 18, 2019

5.0

Pros

I was made to use this app when I had an actual job where I worked 9-5. I was able to see my schedule for the week on the app which saved paper

Cons

I do not like that I could not see if my schedule was changed for weeks after

Review Source

Response from When I Work

March 22, 2019

Hi Tiana - Thanks for taking a moment to provide some feedback and giving us a 5 star review! I'm happy to hear you enjoyed using the app compared to paper! Kindly, Adrianne

DK

Doug K.  
  
  
Used the software for:

### "Saved us a lot of time"

January 5, 2017

5.0

We had only been using the trial version of the software for a week before deciding it was the right tool for us. In just a fraction of the time it usually takes us to build a new schedule, we had the app set-up and were already making changes and communicating shifts to employees. I also like the fact that there are a lot of HR templates accessible to its users. I would definitely recommend this app.

Pros

Ease of use and communication tool.

Cons

First time set up a little cumbersome but got the hang of it

Review Source

Response from When I Work

March 13, 2017

Hi Doug! Thanks for writing us a review! We're glad you were able to get so much use out of your trial that you decided to stick with us right away! We're also thrilled to hear that When I Work is saving you time & helping you communicate the schedule with your employees. Awesome! Have a great day, --The When I Work team

JD

Joe D.  
Owner  
Retail  
Used the software for: 6-12 months

### "Great Product!"

February 21, 2019

5.0

Overall we are very pleased with When I Work.

Pros

The self service app that the employees use is priceless,

Cons

Need improved permissions to be able to delegate more detailed permissions

Review Source

Response from When I Work

March 6, 2019

Hi Joe - Thanks for taking a moment to provide some feedback and share your review with us! I'm happy to hear that having an app for your team to use has been helpful for you. Warmly, Adrianne

ML

Megan L.  
Caregiver  
  
Used the software for: Less than 6 months

### "Not Working"

April 19, 2018

3.0

Pros

The app keeps scheduling very organized and makes staff communication easy and affective. However, helpdesk should be made open without logging in for those having login issues.

Cons

Password reset link does not work. No info is given on how to fix this problem. Customer Service info is hidden, cannot find anyway to get answers from helpdesk without logging in. Ive been trying for two days now needless to say I'm just going to stop using the app.

Review Source

Response from When I Work

April 20, 2018

Hi Megan, Thanks for your feedback! We are sorry to hear that you are having trouble accessing your When I Work account and would be happy to work with you to resolve the issue. Can you email us at support@wheniwork.com? We are here to help. Thanks, Adrian When I Work Team

kU

kali U.  
Freelancer  
Design  
Used the software for: 6-12 months

### "A Best One for Business."

June 4, 2021

4.0

It takes care about time. It deserves a lot of good reviews.

Pros

This saves our time. It works awesome. I will chose it again and again because it is a perfect one as well.

Cons

It vexes me a little and it is a bit pricey. Moreover, it will be good soon. We saved a lot of time.

Review Source

Response from When I Work

June 9, 2021

Hello Kali, Thank you for your review! We're glad to hear that our software has saved you time. We're available to help if you ever have questions about the app. Please feel free to chat in or submit a ticket at https://help.wheniwork.com/submit-a-ticket/. All the best, Tim

CV

Casandra V.  
Office Manager  
  
Used the software for: Less than 6 months

### "Gravy"

March 5, 2018

5.0

Pros

All of our locations are in one spot and no more driving to get the time sheets, the app is convenient, and our employees like that they aren't having to keep up with their time. They just have to remember to clock in and out.

Cons

Not being able to set someone up to be a ghost clock in for any hours and any location for situations when someone calls in sick

Review Source

Response from When I Work

March 6, 2018

Hi Casandra, Thanks for taking the time to review our app. We are happy to hear that When I Work is making work easier for you and your team! :) You can use the sick time off request feature to document employee's paid sick hours. If you have any questions about tracking sick time, please reach out to us at support@wheniwork.com. We are happy to help! Thanks, Adrian When I Work

tM

taylor M.  
Concierge  
Hospitality  
Used the software for: Less than 6 months

### "When I work "

August 8, 2019

5.0

Pros

Being able to swap shift and request off using an app

Cons

The notifications can be annoying, I would like to receive them when only the pertain to me

Review Source

Response from When I Work

August 14, 2019

Hi Taylor, Thanks for taking the time to leave a review. It's great to hear swapping shifts and submitting time off requests is helpful to you! If you are interested, more details about controlling your alert preferences is available here: https://help.wheniwork.com/articles/setting-alert-preferences-computer/. If you have any questions we can help with, please reach out at https://help.wheniwork.com/submit-a-ticket/.

Jordan L.  
ESL  
Education Management  
Used the software for: I used a free trial

### "Good product"

July 20, 2019

5.0

A great product worth using for small or big businesses.

Pros

It makes it easy to coordinate time with friends even outside of work

Cons

It reminds me about work, and no one likes to work. But overall good product

Review Source

Response from When I Work

July 24, 2019

Hi Jordan - Adrianne here with When I Work Customer Care! Thank you so much for taking a moment to share your thoughts! I'm so happy to hear that you're finding it helpful for both work and life! It's great to hear that our product and features are useful for you in many ways! Again, thanks for taking the time to share this! Kindly, Adrianne

DV

Daniel V.  
Educator  
Education Management  
Used the software for: Less than 6 months

### "Remote Lifesaver"

May 8, 2020

5.0

I'm glad we have it in this current landscape, but the freezing might be something we move on from when back at work.

Pros

When we moved to remote work, it was essential that we know when people would be on and off. It is simply not possible for everyone to work the same hours as before and tracking that could be a nightmare. They allow us to do this in an easy way.

Cons

The app seems to freeze a great deal and when you are working remotely this can be even more problematic - due to the WiFi situation.

Review Source

Response from When I Work

May 12, 2020

Hi Daniel - Thank you for taking some time to provide a review for us! I'm happy to hear that our products have helped your team in a unique remote work situation! If your team is running into issues using the app, we'd be happy to look into that. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thank you for taking the time to provide this review! Kindly, Adrianne

AG

Ada G.  
Mobile Client Liaison  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Decent "

June 20, 2018

3.0

I don't have to text message everyone and everyone is there so I dont have to have eveyone's number.

Pros

I love the fact that I can communicate with the people at work with out the need of my phone to be sending them text messages. Everything stays there.

Cons

I do not like that I do not get notifications to my email when someone writes me on a message. Please send me messages so I don't have to literally log in for this.

Review Source

Response from When I Work

June 30, 2018

Hi Ada, Thanks for taking the time to review the app! I'm delighted to hear the WorkChat tool is making work less work. I can definitely see how an email notification for new messages would be helpful. I went ahead and submitted this suggestion to the team for consideration. Have a great rest of your weekend! Best, Carissa

AR

Ashley R.  
Librarian  
Libraries  
Used the software for: 6-12 months

### "A great way to schedule your employees"

December 9, 2019

4.0

I have had a very good experience so have employees that have scheduled on this software.

Pros

This software allows an easy way to keep track of your employees's schedules and let them do it themselves. I like that I can add so many schedules for so many positions.

Cons

There are many different colors offered to assign different types of work on the schedule. I wish they would expand this function to allow more extreme colors for easier use.

Review Source

Response from When I Work

December 12, 2019

Hi Ashley, Katie here with Customer Care at When I Work. Thanks for sharing your feedback, we really appreciate it! It's great to see the app has helped in keeping track of employees and letting them use it as well. I can definitely see how having more options when it comes to colors would be beneficial in scheduling your team. Please feel free to submit any suggestions to our team at, https://help.wheniwork.com/submit-a-ticket/ Thanks again for taking the time to review the app! Best, Katie

MM

Molly M.  
Part-time librarian  
Libraries  
Used the software for: 6-12 months

### "Tracks time well"

September 8, 2018

5.0

Pros

I really like being able to see the whole groups schedule and tracking my time.

Cons

Logging out the software sometimes hangs.

Review Source

Response from When I Work

September 13, 2018

Hi there Molly- Thanks for your great review! We are happy to hear that the app works well for you! Feel free to reach out to us at support@wheniwork.com if you ever have any questions. We are here to help! All the best, Kara

JD

Jennifer D.  
Finance & HR Manager  
Veterinary  
Used the software for: 1-2 years

### "Great scheduling software for a 24/7 operation"

July 19, 2018

4.0

Pros

easy to use, adding new employees and the invite is helpful. Like the variety of ways I can review the schedule; monthly, daily, weekly.

Cons

Reporting function could be better when sorting staff and positions. Would like to see some standard reports.

Review Source

Response from When I Work

July 23, 2018

Hi Jennifer, We are happy to hear that When I Work is working well for you and your team and that you are enjoying the different schedule views! :) We would love to hear more about what types of reports you are looking for. Please email us at support@wheniwork.com if you have any suggestions! Thanks, Adrian

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