# Page 43 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 43 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 43 - Reviews of When I Work

## Showing most helpful reviews

Showing 1051-1075 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Safety Coordinator  
  
Used the software for: Less than 6 months

### "I used it as an employee when I worked for retail store"

March 20, 2018

5.0

Pros

The thing I liked most is it was easy to know my schedule without having to get in contact with my boss

Cons

the thing I liked the least about this software is that it was a bit glitchy, didnt really allow me to get on sometimes

Review Source

Response from When I Work

March 23, 2018

Hello, Thanks for taking the time to review our app. We are happy to hear that When I Work has helped made checking your schedule easier! If you run into any trouble with When I Work, please reach out to us at support@wheniwork.com. We are happy to help! Thanks, Adrian When I Work Team

Mike K.  
  
Pharmaceuticals  
Used the software for:

### "It would be hard to go at it without WIW"

July 7, 2014

5.0

"WIW allows me to be very flexible in scheduling my team. The more flexible I can be for them, the more they enjoy their life in and outside of work. They bring that joy with them into the workplace, increasing the morale of the whole team. Without a program like WIW, that flexibility would be nearly impossible."

Pros

Easy. Fast. Precise.

Review Source

JP

Jordan P.  
Managing Member  
Medical Practice  
Used the software for: 1-2 years

### "Excellent Time Tracking Software!"

September 29, 2018

5.0

Pros

This is an excellent platform for managing time clocking in and out procedures! Definitely our go to application for managing our staff.

Cons

There were a couple of minor adjustments we had to make after implementing the software. Still, no major hold ups implementing and integrating the software!

Review Source

MY

Matthew Y.  
Director of Conference Services  
Events Services  
Used the software for: 2+ years

### "Choosing When I Work for scheduling staff was the best choice we made!!"

October 25, 2017

5.0

Saves time with scheduling staff and improved our communication with staff.

Pros

When I Work is an excellent tool that makes scheduling staff and communicating with them so easy (and enjoyable)!

Review Source

Response from When I Work

October 26, 2017

Hey Matthew! Thank you for leaving a review. :) I am so happy to hear that the choice you made to use When I Work has been one of the best you have made - that's awesome. I hope you have a great day!

SS

Samde S.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Great softqare"

January 6, 2017

5.0

The software was easy to use. Liked the templates and recurring shifts. Negatives- pay per employee is annoying. Our employee count changes significantly.

Pros

Ease of use.

Cons

Pay per employee.

Review Source

Response from When I Work

March 13, 2017

Hi Samde, Thanks for writing us a review! We're glad you found When I Work easy to use. Let us know if you have other suggestions! Have a great day, --The When I Work team

MM

Melissa M.  
Concierge  
  
Used the software for: 6-12 months

### "The easiest way to look at my work schedule"

March 19, 2018

5.0

Pros

This app makes it SO easy to look at my schedule, swap shifts, and chat with my coworkers about shifts. The user interface is simple and easy to use, it gives me a notification of whenever the new schedule is sent out. It's also free!

Cons

My only complaint would be email notification from not "clocking-in". I don't use this feature on the app, we clock in at the company. I have since turned notifications off, but only because my company tracks hours clocked in on our own different software.

Review Source

Response from When I Work

March 22, 2018

Hi Melissa, Thanks for your time! We are happy to hear that When I Work has made checking your schedule and communicating with your coworkers easier! :) -Adrian When I Work

DJ

Dawn J.  
Shelter Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Awesome app"

May 28, 2019

5.0

The customer service was fantastic. May consider implementing again in the future when whole team is ready to be trained for install.

Pros

I loved how easy it was to schedule staff and then have that information available to our financial team for time sheets.

Cons

Nothing. We weren't using the app to it's fullest potential so it no longer made since to pay for the software.

Review Source

Response from When I Work

June 3, 2019

Hi Dawn, Thanks for the fantastic review! Thanks also for the kind words about our customer service team. We look forward to working with you again in the future! Best, Terra

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: Less than 6 months

### "When I Work"

March 26, 2019

4.0

Pros

generally easy to utilize and populate future shifts

Cons

You cannot send a message to an individual employee

Review Source

Response from When I Work

March 29, 2019

Hi there, Thank you for taking the time to leave us a review, we really appreciate it! I'm glad that you're having an easy time using When I Work for scheduling. You can also send messages directly to employees, including one-on-one messages, through our WorkChat feature; if you have any questions about using WorkChat, feel free to check out our help site or get in touch with us at support@wheniwork.com. Thanks again! Briana

John M.  
Employment Specialist  
Religious Institutions  
Used the software for: Less than 6 months

### "Confusing software"

April 23, 2019

2.0

Pros

It was good for work purpose and it did track my hours

Cons

Confusing and not easy to use. The software was not simple, it was overcrowded

Review Source

Response from When I Work

April 26, 2019

Hey John - Thank you for taking a moment to share your feedback. I'm sorry to hear you didn't find it intuitive. Our Customer Care team is here and happy to assist with any questions you may have and to ensure you're account is set up to meet your business needs. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Kindly, Adrianne

tJ

tim J.  
Co-Owner  
  
Used the software for: Less than 6 months

### "Great program for small business on the go "

November 3, 2016

4.0

With when i work, I can easily schedule, manage and change my employees schedules. I ca schedule them for weeks to come, preset shifts, easily accept call offs and shift changes from my phone or laptop! It is very easy to track how many shifts and hours are being worked per week, chat, time clock, offer open shifts to your entire team, and much much more. It is very simple to use and the fact I can do this on the go from my phone, means a great deal for me!

Pros

Easy to use, many any functions and all employees can access silly with notification of when they work.

Cons

the price of time management. clocking in will become a much larger aspect in 2017 and i feel the price should be discounted when you already have one service

Review Source

TS

Tracy S.  
customer service rep  
Banking  
Used the software for: Less than 6 months

### "My When i Work Review "

May 12, 2021

5.0

my overall experience with using When I work has been outstanding! I absolutely love When I work for work on a daily basis!

Pros

Pros of using When I Work it is a very easy friendly user software program and really keeps you in line and on track

Cons

no cons that i have found while using When I Work at all. Always dependable and ready for me to log into and use

Review Source

Response from When I Work

May 17, 2021

Hi Tracy, Thank you for your review! We're glad to hear that you've had a great experience with When I Work! All the best, Tim

VR

Verified Reviewer  
Graduate Student  
Education Management  
Used the software for: Less than 6 months

### "Good way to collaborate when your coworkers work"

January 4, 2020

4.0

Pros

The math department introduced me to this software to show me all the TA's office hours and helped me better choose when is a better time to hold my office hours. All the TA's are having their office hours in the same place, knowing other people's schedule is crucial so that the place will not be too crowded. This software definitely helps the math department to arrange work hours and stuff.

Cons

I think it can be a little bit more user-friendly. I would have been lost if I did not receive any instruction from my department. But is free so I don't have too much complaint.

Review Source

Response from When I Work

January 19, 2020

Hello! Thanks so much for sharing a wonderful review on your teams experience! So happy to hear that our features and the ability to manage your math department has been helpful! Thanks, Adrianne

AW

Anna W.  
Mobility Devices and Systems Analyst  
Medical Devices  
Used the software for: Less than 6 months

### "Sensible software for scheduling"

May 16, 2018

2.0

Pros

customer service is good online (emails, messages), easy enough to set up, ability to choose various categories to offer different services to different audiences of clients

Cons

not much more effective than most other scheduling softwares out there. I didn't enjoy the complexity of having to setup various iterations of the same services, depending on how I wanted to receive or send confirmations. very limited look and feel.

Review Source

Adam T.  
Chaplain  
Religious Institutions  
Used the software for: Less than 6 months

### "Great Schedule Keeper"

February 23, 2019

5.0

Pros

This program is great for making and keeping schedules for employees. It is easy to set up and manage and very easy for users to access their schedules and submit for changes.

Cons

I have not found any cons as of yet. It does everything I need.

Review Source

Response from When I Work

March 7, 2019

Hi Adam - Thanks for taking a moment to share your feedback! I'm happy to hear that When I Work has been a great tool for managing your employees and schedules! Kindly, Adrianne

IU

Iyana U.  
Front Desk  
Sports  
Used the software for: Less than 6 months

### "Work Schedule "

December 14, 2018

5.0

Beneficial to communicating time off, schedule change, etc. with upper management.

Pros

There is a smartphone app that makes it easier to check daily and weekly. Direct emails are also optional for updates. It is super convenient and also has a chat for co workers to communicate through.

Cons

The amount of emails can be overwhelming every time there is a change in schedule. The chat notifications can also be overbearing.

Review Source

Response from When I Work

March 6, 2019

Hello Iyana - Thanks for giving us a 5 star review! We're so happy to hear that you're finding When I Work convenient! If you would like to look into your alert preferences with us, we can be reached at support@wheniwork.com and are happy to help out! Regards, Adrianne

SM

Selena M.  
onboarding specialist  
Accounting  
Used the software for: I used a free trial

### "Quick and easy solution "

August 1, 2019

4.0

Pros

Publish and Notify is my favorite feature. No more piece mailing and dealing with rescheduling staff.

Cons

I wish you could block dates off for certain people for vacation etc.

Review Source

Response from When I Work

August 2, 2019

Hi Selena, It's great to hear that Publish & Notify is saving you time in scheduling! Thanks for such a positive review. If you'd like to learn how to block off dates for time off requests, feel free to check out this article: https://help.wheniwork.com/articles/requesting-time-off-computer/ Best, Terra

PK

Paulina K.  
Co owner  
Education Management  
Used the software for: 6-12 months

### "Excellent way to schedule employees "

November 27, 2018

5.0

I enjoyed using this app greatly and I encourage others to use it

Pros

Schedules are posted weekly and it is an amazing way to communicate with the boss, coworkers, etc. also to keep track of how many hours you worked. And to request time off half day or full day

Cons

There were no cons when I used this software, it was not 100% beneficial to me!

Review Source

Response from When I Work

March 6, 2019

Hi Paulina - Thank you so much for sharing such positive feedback! I'm so happy to hear that you're finding all our features helpful! Regards, Adrianne

BS

Bill S.  
Center Director  
Education Management  
Used the software for: 1-2 years

### "Hot DOG you is awesome!"

December 8, 2016

5.0

The UI is very intuitive, and any time I've needed live chat help they've always been energetic, personable, and quick to resolve.

Review Source

CO

Christi O.  
  
Libraries  
Used the software for:

### "Reasonably priced, great time-saver!"

February 13, 2015

5.0

After using Google Calendar to schedule, this feels like magic. This effectively communicates the schedule to my employees with one click, and they can access it from any computer or smartphone. They can also receive text reminders if they choose. Their web app and smartphone app have a sleek design and the interface is very intuitive. I've also had excellent results with their customer service when needed.

Pros

Beautiful layout. Easy interface. Easy communication to everyone. Smartphone compatible. Text notifications. Great customer service.

Cons

You can't view the scheduler by month, only by week or day. This makes it cumbersome to plan many weeks in advance, but is still not too difficult.

Review Source

GT

Gina T.  
Marketing Intern  
Philanthropy  
Used the software for: Less than 6 months

### "Easy to use employee scheduling software at an affordable price "

September 25, 2018

4.0

Pros

I have found this product to be extremely easy to use with minimal glitches and speed bumps. You can start for free and continue at a great rate so you also get a good value for what you pay.

Cons

Although there is a pretty extensive list of article in the support/FAQ section on the website, getting personalized customer support requires submission of a ticket and I have found the response time to be very slow.

Review Source

CS

Chelsey S.  
Designated Manager  
  
Used the software for: 6-12 months

### "Organized and efficient"

November 27, 2017

5.0

Pros

Online features are nice for all staff to refer to when they work and if they can communicate with other coworkers to pick up shifts.

Cons

I wish it would pull up different looks of the schedule, like in a calendar view or something different visually.

Review Source

ET

Emma T.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Easy "

May 8, 2019

5.0

Pros

LOVE this, it makes it so easy for my employees to keep track of hours and dates they work. It's also great for me that they can easily swap hours.

Cons

Wish I could delete and add regular hours for me to choose from \[custom hours area}

Review Source

Response from When I Work

May 9, 2019

Hey Emma, I'm glad to hear you are loving the app, especially the shift swapping feature! Thanks for taking the time to submit such a thoughtful review, and for your feedback in regards to custom hours. Best, Terra

SB

Sophie B.  
Owner/manager  
Food & Beverages  
Used the software for: 1-2 years

### "When I Work Review"

June 5, 2019

5.0

No problems

Pros

So easy to use, and very affordable. Manager and staff can communicate easily.

Cons

Would prefer text message bs email for daily shift reminders

Review Source

Response from When I Work

June 7, 2019

Hi Sophie, It is delightful to hear such positive words. It's a pleasure to serve our users. Thanks for writing us a review!

SG

Sandra G.  
OWN  
Marketing and Advertising  
Used the software for: I used a free trial

### "when i work"

February 2, 2021

5.0

I've tried other scheduling software and I like this the best.

Pros

It makes scheduling so easy. Everything is right at my fingertips.

Cons

So far no cons. I haven't experienced any problems so far.

Review Source

Response from When I Work

February 4, 2021

Hi Sandra - Thanks for taking some time to give us a review! It's so great to hear that our app has been so helpful and made things easier! If you do encounter any issues, please don't hesitate to reach out to our Care team! We're here to help! Thanks for the review! Adrianne

VR

Verified Reviewer  
Manager  
Consumer Services  
Used the software for: Less than 6 months

### "I have used this software for about 6 months now and I thought it was quite a bit of help to me"

July 10, 2018

3.0

Pros

This keeps everything work related to your schedule all in one place and neatly organized. Never having to be late for work again is a beautiful thing

Cons

There are other softwares out there that are much simpler and more user-friendly. It's not the easiest software I've ever found to use

Review Source

Response from When I Work

July 11, 2018

Hi there, This is Jenny from the Customer Care team at When I Work. Thank you for taking the time to review our app! We are glad to hear that When I Work has allowed you to keep the schedule organized and has helped with never showing up late to work! I apologize for the trouble you have run into with some features not seeming user-friendly. We appreciate this feedback and we are always striving to make your experience as easy as possible. Please don't hesitate to reach out to us at support@wheniwork.com with any specific questions! We're here to help! Best, Jenny

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