# Page 44 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 44 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 44 - Reviews of When I Work

## Showing most helpful reviews

Showing 1076-1100 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SJ

Sarah J.  
Educator  
Education Management  
Used the software for: Less than 6 months

### "A great organization tool"

November 17, 2022

4.0

Pros

I love how easy it is to schedule with this software. I also very much enjoy having my schedule so readily accessible at all times.

Cons

A bit of a learning curve. If you you make a mistake and alter your availability for one day you have to go back and make those changes before you're able to work with future availablilty.

Review Source

Response from When I Work

December 1, 2022

Hi Sarah, Sarah here from the Care Team at When I Work. Thank you for this review and feedback regarding the Availability feature. We love this 10/10 recommendation! Take care, Sarah

DA

Deborah A.  
R.S.S. Supervisor  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Easy access to scheduling"

June 2, 2018

5.0

Very easy to use

Pros

I like that I can send directly to an e-mail and phone number, or to just one. It's great when cancelling a shift. All my staff love the notifications when a shift is coming up.

Cons

I had to upgrade to allow more staff scheduling. I have several staff and in the beggining it was not allowing me to schedule all staff until it was upgraded.

Review Source

Response from When I Work

June 12, 2018

Hi Deborah, I'm Marie with the Customer Care team. Thank you for taking the time to review our app. We are glad that you and your team are enjoying the features of the app. If there is anything that we can do for you, please reach out to us at support@wheniwork.com Cheers, Marie

KB

Katy B.  
  
Sports  
Used the software for:

### "Love it!"

February 17, 2015

5.0

I begin using When I Work when we had only 7 employees and even then, I knew it was making my scheduling much easier. Now that we have over 20 employees, I am so thankful for When I Work and all that goes along with it. The communication between our employees/management is effortless, and now When I Work also has a Time Clock, which in turn will connect with our payroll system - cutting back on many hours of the payroll prep we did before.

Pros

\-Clean, easy lay out -Lots of tutorials, so you never miss a beat -Now has TimeClock which integrates with payroll system, making Scheduling and Payroll a breeze -Great customer service

Cons

I really can't think of any cons!

Review Source

SY

Shelby Y.  
Manager  
  
Used the software for: Less than 6 months

### "Very easy to use and works well for a small business."

October 11, 2017

5.0

Pros

The price is very affordable. It was very easy to input schedules and the program allows you to keep the schedule layout for employees that have set schedules. The feature I love the most is that there is an app that my employees can download to view their schedules. The app also sends you notifications about your schedule. Its a great software that I wish I had at every place I've worked.

Review Source

Response from When I Work

October 16, 2017

Hey Shelby! Thanks for leaving us a review! I agree - the mobile app is awesome for both employees and Managers! Definitely spread the good word of When I Work to your other work places. :) Have a great day!

AF

Andy F.  
Admin  
Sports  
Used the software for: 6-12 months

### "When I work"

July 16, 2019

4.0

Pros

\- saves times - makes staff accountable - up to date technology with app and emails - easy online support

Cons

so far there has not been any negatives to mentioned

Review Source

Response from When I Work

July 19, 2019

Hi Andy, Thank you for taking the time to give us your feedback on When I Work! It's good to know that it's helped save you time and keep your staff accountable, and it sounds like you've all-around enjoyed using When I Work. Thank you again, Andy! Best, Briana

KE

Kyla E.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Best Product Support Ever!"

November 2, 2016

5.0

I am so thankful I decided to use WIW. Not only has it made my job easier, but the WIW team has supported me 100% through the implementation process. Lots of "user error" on my part and they are fabulous answering questions and trouble shooting super quick. The information they provide is always helpful and goes above and beyond what I would have expected. You guys are awesome! Wish I could thank each of you personally!

Pros

Easy to use, intuitive, and user friendly. Great concept of the "end user".

Cons

We aren't "in love" with the way the schedule prints when exported to Excel. We have to manipulate it to put it into a form that our staff can use.

Review Source

VR

Verified Reviewer  
Consultant engineer  
Automotive  
Used the software for: I used a free trial

### "Quick response"

December 6, 2019

4.0

I use it to organize and schedule team work for severals projet .

Pros

The customer service of this app is very effective , you will have a quick reply as soon as you ask a question .

Cons

The software is a little complex at the begining , but you have all the informations that you need when you ask .

Review Source

Response from When I Work

December 19, 2019

Hello! Thank you for taking the time to leave a review. We love to hear praise from our users.

VG

Vivek G.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "A mixed bag of emotions "

March 1, 2019

4.0

Not a bad one

Pros

The scheduling in general, integration to payroll

Cons

Very slow. Each page takes a lot of time to load and for saving too

Review Source

Response from When I Work

March 26, 2019

Hi Vivek, Thank you for taking the time to review our app. Your feedback is appreciated, as we are always looking for ways to make improvements especially on loading speed. We're happy to look into this further with you if you email us at support@wheniwork.com Cheers! -Megan

Fawwad H.  
UI/UX Designer  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

September 3, 2015

5.0

Review Source

JP

Jamie P.  
Owner  
Construction  
Used the software for: 1-2 years

### "Easy to understand "

November 20, 2018

5.0

Pros

It's easy to understand and it's easy to access on your phone. I know many people who use this app and love it.

Cons

I have used this quite a bit but not enough to know what I dont like. So far good.

Review Source

Response from When I Work

February 9, 2019

Hi Jamie, Megan from the When I Work Customer Care Team here. Thank you for you wonderful review! I'm happy to hear that you are enjoying When I Work's ease of use and the mobile app. Please let us know if you have any questions by email us at support@wheniwork.com. Cheers, Megan

AC

ALEX C.  
INVESTIGATOR  
Automotive  
Used the software for: Less than 6 months

### "MAKES SENSE TO ME "

November 20, 2018

5.0

Pros

MAKES IT EASIER TO SEE MY WORK SCHEDULE WITHOUT FORGETTING WHEN I WORK

Cons

NOTHING AS OF NOW THAT I DO NOT LIKE ABOUT IT

Review Source

Response from When I Work

February 9, 2019

Hi Alex, Megan from the When I Work Customer Care Team here. Thank you for taking the time to write us a review! I'm happy to hear that When I Work is making checking your work schedule a breeze! Please email us at support@wheniwork.com if you have any questions. Cheers! -Megan

KA

Kaylyn A.  
Executive Admin. Assistant  
  
Used the software for: Less than 6 months

### "An overall OK software solution for employee time tracking"

June 26, 2018

3.0

Good for "Clocking-in" and recording time.

Pros

It sends you reminders about when your shift is coming up and helps manage weekly time sheets. You can also request time off and see availability of hours.

Cons

"Work Chat" feature does not alert you and frequent refreshes of the page are necessary in order to see new messages.

Review Source

Response from When I Work

June 30, 2018

Hi Kaylyn, Thanks for your review! I'm glad to hear the app is helping your team track hours and stay on top of scheduled shifts. I apologize for the trouble with your WorkChat feed. To troubleshoot further, please reach us at support@wheniwork.com, we're happy to help! Best, Carissa

RJ

Rachel J.  
Coowner  
Motion Pictures and Film  
Used the software for: I used a free trial

### "The Easiest Schedule Building App Out there"

February 11, 2021

5.0

It has been incredible and an easy change from my prior work on Kronos, which is really hard to understand LOL

Pros

It is so easy to build schedules for multiple employees. I love the interface and how it looks whether you're looking at it on the mobile app or on the computer. It utilizes all of my employees' availabilities and I love having the ability to see that my employee has acknowledged their schedules.

Cons

Honestly, I don't have anything negative to say about this piece of software. I use it on a weekly basis and integration into my business was really seamless.

Review Source

Response from When I Work

February 14, 2021

Hi Rachel, Tim here with When I Work Customer Care. Thank you for your review! We're glad to hear that you've enjoyed both the web and mobile apps! Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with anything! All the best, Tim

szaR

syed zaheer abbas R.  
sbm  
Insurance  
Used the software for: I used a free trial

### "review "

December 21, 2022

5.0

excellent

Pros

the most easy software i like it very much.

Cons

nothing it is very friendly user i like it.

Review Source

Response from When I Work

January 9, 2023

Hello Syed, This is Ben from When I Work Customer Care. Thank you very much for your excellent review. I'm happy that you find our software solution user friendly and easy to use. Happy scheduling! Warmly, Ben

AF

Amy F.  
Manager  
Retail  
Used the software for: 1-2 years

### "So much better than a Word document table and scraps of paper with requests!"

December 3, 2016

5.0

We are a small bridal shop. When I Work has saved me so much time. Our employees use the app to request time off and I don't have to remember the requests of 10 people because When I work stores it for me. I can accept or deny the requests. I can also block days from being requested off. I love it!

Pros

I like making a schedule quickly and not having to remember every employee's availability because everything is right there.

Review Source

VR

Verified Reviewer  
Staff Scheduler  
Hospital & Health Care  
Used the software for: Less than 6 months

### "When I Work"

September 10, 2019

5.0

Integrates well with other programs, but doesn't really do anything special/new.

Pros

It integrates very well with other software/programs. It's easy to use and offers a nice copy template feature.

Cons

It doesn't do much that other tools don't. It's very simple for a scheduling platform. It does not have many employee engagement or communication features.

Review Source

Response from When I Work

September 14, 2019

Hello! Thanks for taking the time to share a review with us! I'm happy to hear that you're enjoying the integration options and easy to use features we offer. If you have any specific feedback about features that would be helpful for your team or others, Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can gather that from you. Kindly, Adrianne

RH

Randi H.  
  
  
Used the software for:

### "WIW has been a lifesaver for me. "

December 16, 2016

5.0

I am so grateful for When I Work (WIW). I was using other software prior to WIW, and didn't realize how much time/stress I was wasting until I gave WIW a try. It takes some work to get it setup, but from there it's pretty user-friendly. The customer service is top notch, so anytime I have a question, I can send it via chat and get a helpful response within minutes. WIW is also very aesthetically friendly, and the app makes it incredibly useful for my workers. There are a few functionalities I wish they would add, but it's not deal breakers. I have communicated these desires to their support team, and they sent it to the programmers. (Like, having an area where I can see all OpenShifts on the desktop version. Right now, it only shows OpenShifts that I personally am available for.) I really believe that they will add these features in the future. Thanks to WIW for making my life much easier!

Review Source

MT

Mike T.  
A/V tech  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Great tool for work management"

September 10, 2018

5.0

Pros

Easy to use and very straightforward. It was a very easy way to view/edit work scheduling

Cons

interface a bit bland, but not necessarily a con as it serves it's purpose well

Review Source

Response from When I Work

September 13, 2018

Hi there Mike- Thanks for leaving us a review! We appreciate you taking the time to let us know what you think! Feel free to reach out to us at support@wheniwork.com if you ever have any questions. We are here to help! Thanks, Kara

SL

Stephanie L.  
Partnership Owner  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "When I work review"

May 25, 2017

5.0

Easy to use calendar, schedule creation for my employees, a lot of help from this company when I needed it, an affordable purchase price.

Pros

I like the way its setup. I like how easy it is to use. I like customer service and emailing help is available whenever you need it. I love the price for the software is affordable.

Cons

How hard it is to set up a work schedule for your self or your current employees. How hard it is to figure out how to use this software program. How complicated this software program seems at first but isn't once you figure out how to use it properly.

Review Source

Response from When I Work

June 12, 2017

Hi Stephanie, Thanks for writing us a review! We're glad to hear you are enjoying the app and that our customer service helped you get started. All accounts have access to live chat via the chat bubble in green side bar. That is the fastest way to get help. Our Help Center also has a very handy video library and a lot of tutorials: https://help.wheniwork.com/videos/#management. Have a great day.

AS

Amber S.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Very User Friendly for Owners and Staff"

November 7, 2017

5.0

Pros

It is incredibly easy to use. Love the chat feature for the staff. The Attendance option is a great tool as well.

Cons

A little challenging to create repeatable shifts. Some times entering and publishing shifts through the app don't get sent

Review Source

Response from When I Work

November 14, 2017

Hi Amber! Thanks for leaving a review! I am super excited to here that you are finding the software easy to use and enjoying the Attendance tool as well! Thank you for that feedback about repeating shifts - we have received some great suggestions to improve this tool. Hopefully there will be updates to it in the future! Have a great day!

eY

elizabeth Y.  
Lab/Medical Assistant Supervisor  
  
Used the software for: 6-12 months

### "Easy to use and has some amazing features"

December 7, 2017

5.0

Pros

I like the ease of use, and the fact that employees can download an app that reminds them of when they're scheduled to work.

Cons

I dislike that if you don't use the paid version, you can only schedule one or two weeks out at a time.

Review Source

Response from When I Work

December 12, 2017

Hi Elizabeth, Thanks for the review! We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives a little easier. Thanks for letting us know about your concern for the short term scheduling feature! Your feedback has been passed along to our team. Have a great day! -Adrian When I Work

AG

Ashley G.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Didn't work for our needs"

April 4, 2019

3.0

They did try to help, but told me I needed a higher level package to do what I needed. I purchased the higher level and sure enough the problem continued until customer service told me I will just have to clock in on one computer, because their system won't allow for an IPv6 address. Which again, was the whole reason why we purchased the next level, to inevitably find out that it won't work regardless. Inquired about a refund since we found out within 2 days that we could not use their system and they declined. I would not recommend this company for the time clock features we were looking for. There are a lot on the market and we ended up going with "On The Clock"... No IP issues and more affordable.

Pros

software is fairly intuitive, customer service really tries to help

Cons

Did not work for what we needed base off "When I Work" IP address limitations.

Review Source

Ricky C.  
Merchandiser  
Food & Beverages  
Used the software for: Less than 6 months

### "When I Work Review "

August 28, 2019

4.0

Pros

What I like most about this software is it’s mobile-friendly. The interface is modern and intuitive.

Cons

What I like least about this software is the lack of reports offered.

Review Source

Response from When I Work

August 31, 2019

Hi Ricky! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.

GP

Gita P.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Perfect!"

March 8, 2018

5.0

It's awesome!

Pros

I love how easy and simple the app is along with the software! I also find the WhenIWork team extremely supportive when I need assistance!

Review Source

MH

Marc H.  
Produce Clerk  
Supermarkets  
Used the software for: Less than 6 months

### "Great for businesses"

May 31, 2022

5.0

Pros

It was really useful in terms of keeping work life organized. All my co-workers contacts and the schedule all in one spot!

Cons

I haven't see too many companies that have this integrated in their employment scheduling.

Review Source

Response from When I Work

June 5, 2022

Hi there, Marc. It's great to hear that When I Work made it easy to view all of the information you needed in one place. We appreciate you taking the time to leave a review.

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