# Page 45 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 45 - Is When I Work the right Employee Scheduling solution for you? Explore 1270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121248/When-I-Work/reviews

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When I Work

4.5 (1270)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 45 - Reviews of When I Work

## Showing most helpful reviews

Showing 1101-1125 of 1270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NR

Niki R.  
Shop Manager  
  
Used the software for: Less than 6 months

### "I currently use When I Work for my retail job."

May 8, 2018

5.0

Pros

I love that I can see my shifts, get alerts, and clock in/out all in the same place. It's also very easy to use and navigate!

Cons

Sometimes it crashes! Also, it's hard to "approve" shifts - you're supposed to check a little check mark in the top right corner, but it's really hard to know that unless someone's told you. Also, I wish there was a feature to alert you an hour before your shift.

Review Source

Response from When I Work

May 11, 2018

Hi Niki! Thank you for taking the time to write us a review! We're happy to hear that the app is easy for you to use and navigate. It sounds like you are experiencing a few issues on the app. We want to make sure we address all of them with you. Please email us at support@wheniwork.com. We're happy to help! Cheers, Megan

RD

Ryan D.  
Assitant Director of Programs  
  
Used the software for: Less than 6 months

### "Totally changes the way we schedule and track time."

March 22, 2018

4.0

Pros

\- make and send out schedules - use it as a time clock - can input pay rates and track payroll - has an app - know when someone didn't show up for a shift or was late

Cons

\- few glitches have put a major wrinkle in our scheduling (since resolved) - too many alerts sometimes - had to get creative with the positions and shifts to fit what we need

Review Source

Response from When I Work

March 27, 2018

Hi Ryan, Thanks for taking the time to review When I Work! We are happy to hear the scheduling and time clock features are working well for you and your team and that the issues that you experienced have been resolved. If you have any questions about When I Work, please reach out to us at support@wheniwork.com. We are happy to help! Thanks, Adrian When I Work Team

JW

Joe W.  
PR Advisor  
Public Relations and Communications  
Used the software for: I used a free trial

### "Efficient time tracking and planning software "

December 13, 2019

3.0

I used When I Work to track my work time to invoice correctly. Although the software does what it promises, there are sometimes glitches and times dont always track correctly.

Pros

I like How I Work because it allows me to track exact timings for work projects for clients. I can track my time on numerous different devices, so can use wherever I am, and integrate into payroll software.

Cons

The software is wholly cloud based, so if you are away from an internet source for a prolonged period of time, you may not be able to upload accurate tracked times.

Review Source

Response from When I Work

December 19, 2019

Hi Joe! Thank you for taking the time to share your feedback. If you have any questions regarding When I Work don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again! Kate

JL

Joshua L.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy Scheduling"

July 30, 2019

5.0

Pros

I liked being able to see my whole teams schedule and to know when someone would be in, or maybe on vacation

Cons

nothing, we still use this product and love it

Review Source

Response from When I Work

July 31, 2019

Hi Joshua! Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams' and your work lives a little easier.

AM

Adam M.  
Manager  
  
Used the software for: Less than 6 months

### "Overall a great product"

June 12, 2017

4.0

Pros

Made managing and tracking employees hours easy at efficient. Really liked the location features and overall easy to use interface

Cons

I think the overall aesthetic and user feel could use some improving. It gets the job done but isnt always fun to use

Review Source

Response from When I Work

July 3, 2017

Hi Adam! Thanks for taking the time to write us a review, we really appreciate it! Feel free to reach out to our Customer Care team with suggestions for how we could improve our UI. They can be reached at support@wheniwork.com. We love hearing suggestions from customers like you. Have a great day!

AL

Anthony L.  
Supervisor  
Sports  
Used the software for: Less than 6 months

### "Great for Supervisors"

September 12, 2018

4.0

Pros

Super easy to keep track of your staff scheduling. Took only a few minutes to set up an account and I was off and running. A staff member will need a very good reason to be late or miss a shift with this.

Cons

I forgot to turn off email notifications and went away for a week and my entire inbox was filled with scheduled shift reminders but thats on me.

Review Source

Response from When I Work

September 18, 2018

Hi Anthony, Thanks for the awesome review! We are happy to hear that When I Work is helping to make scheduling simple for you and your team! :) Thanks, Adrian

ZF

Zienab F.  
Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Best Employee Hour Tracker"

February 16, 2019

5.0

Pros

I love that When I Work offers a FREE app where I can switch shifts. Other softwares don’t offer an app, and waiting to get on a computer can holdback managers.

Cons

There’s nothing I don’t like about When I Work!

Review Source

Response from When I Work

March 6, 2019

Hi Zienab! Thank you so much for the 5 star review and awesome feedback! Warmly, Adrianne

MM

Monica M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "I use this to schedule my staff, which is small but mighty!"

March 29, 2018

5.0

Pros

I love that they can request time off on the app. I can offer open shifts in one place with out having to make a bunch of phone calls. I really like the budget feature, so I know how much payroll will be per day.

Cons

Other than wanting to publish more than one week at a time on the free version, there are no downsides for me!

Review Source

Response from When I Work

April 2, 2018

Hi Monica, Thanks for taking the time to review When I Work! We are happy to hear that the time off request, OpenShift, and budget features! :) Thanks, Adrian When I Work Team

TW

Tim W.  
Office Manager  
  
Used the software for:

### "Helps immensely with scheduling staff of any size!"

May 7, 2015

5.0

We have been using When I Work for a few months now and I cannot say enough about how much it has helped not only on my end as the office manager of a staff of 30+ employees, but with how it has helped their ability to not only know what shift they are working, but to place requests in for time off, etc. I have been spreading the word and the praise about this app/program to everyone I know. It's pretty quickly learned, has some very simple drag & drop functionality. Every time I have had to ask a question or bring up an issue, customer service is right there in a chat online to help me. Everyone I have interacted with is not just someone with a script on their desk of how to help me, but has some actual insight and outside-the-box thinking with regards to how it all works. Great program online, great app on devices, great people behind the scenes.

Review Source

EC

Eileen C.  
call center rep  
Consumer Services  
Used the software for: 6-12 months

### "I Get Told The Schedule I Know I have"

April 13, 2022

4.0

I don't really understand the need for it. I get told I work when already know I'm scheduled to work those hours.

Pros

I don't 'know. My company uses it and sends me emails telling me I work when I already know I work.

Cons

From where I am a part of the process, I just get sent emails.

Review Source

Response from When I Work

April 14, 2022

Hi Eileen, Thank you for taking the time to provide a review. If you feel like you are receiving more notifications than you need it is possible to update your Alert Preferences. Please reach out to our Customer Care team here: https://help.wheniwork.com/submit-a-ticket if you would like instructions on how to do so. Thank you!

BS

Bevin S.  
  
Hospitality  
Used the software for:

### "Employee Rosters"

February 12, 2015

4.0

This is a great piece of software that allows us to roster, change and update information across our three properties and know that this information gets to the individual staff concerned. Nice interface and easily accessable over ios and android platforms. We also use wage base and this gives us a nice easy interface between rosters and actual hours worked.

Pros

Easy to use and nice interface on all platforms

Cons

Would love to have some customisable timeoff entries for wagebase so it reflects on employees timesheets and makes more sense for payroll.

Review Source

JS

Jessica S.  
graphic designer  
Design  
Used the software for: Less than 6 months

### "can punch in from anywhere"

July 10, 2022

5.0

Pros

I can punch in from anywhere. I don’t need to find a time clock.

Cons

I receive too many notifications about upcoming shifts.

Review Source

Response from When I Work

July 14, 2022

Hello Jessica, Bill here from When I Work Customer Care. Thank you for the awesome review. We are happy to hear When I Work has made checking/receiving your schedule a breeze! Thanks, Bill

TJ

Tonya J.  
manager  
  
Used the software for: 6-12 months

### "When I Work"

February 25, 2019

5.0

Pros

Reasonably priced timecard software! We love this! It's easy to keep up with my team and I never have to worry about them reporting their hours anymore.

Cons

I love this product. No more trying to figure out how many hours were worked or submitting hours via an excel document!

Review Source

ES

Elizabeth S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Difficult"

December 12, 2017

2.0

I disliked this software so much that I actually ended up going with a different scheduling software, even though I took the time to set up an account and have staff input all of their information.

Pros

This software does make it simple for employees to swap shifts and request time off. It was fairly simple for staff to enter their information. It was also pretty quick for me to initially setup.

Cons

I found this software exceedingly hard to setup. It was difficult to use properly and was not worth the effort.

Review Source

KB

Kristina B.  
Office Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Wish I Would've Chosen"

December 13, 2016

5.0

We did a test run with When I Work but the only thing that held us back was the cost. We loved all of the features and integrations. With the new law that was supposed to go into effect for salary overtime, this was the perfect software to choose.

Pros

Great clocking in software with great integrations and accountability.

Cons

Cost.

Review Source

NC

Nyashadzaishe C.  
Student  
Law Practice  
Used the software for: Less than 6 months

### "Very efficient and easy to use. "

October 16, 2019

4.0

When it does work, my colleagues and I are able to work seamlessly and swap shifts to each other's convenience

Pros

Unlike most softwares you can use for payroll this one has an internal chat and you can swap shifts. Makes it really easy to check my schedule

Cons

It randomly stops working in the background and the technical support is weak and has a lot of glitches

Review Source

Response from When I Work

October 23, 2019

Hi Nyashadzaishe, Tim here with When I Work. Thank you for your honest review of our product. I'm glad that you have found the WorkChat and shift Swap features helpful! I can see how disruptive unexpected issues can be; please reach out to us at https://help.wheniwork.com/submit-a-ticket/ Our Customer Care team will be happy to assist you! Best, Tim

DH

Dawn H.  
Practice manager  
Veterinary  
Used the software for: Less than 6 months

### "Very easy to use"

June 4, 2019

5.0

This has been a giant time saver for us.

Pros

This nsite is very easy to use. We have a small medical office and this fits us perfectly.

Cons

Setting my employees up initially was a bit challenging, but worth it.

Review Source

Response from When I Work

June 7, 2019

Hi Dawn, Thank you very much for your feedback and high praise! We appreciate hearing from you.

Allison B.  
Director of Marketing  
Facilities Services  
Used the software for: I used a free trial

### "Great for a small business"

December 14, 2018

5.0

Pros

This is a great scheduling tool for a small business with different shifts.

Cons

integration with other software would be helpful

Review Source

Response from When I Work

March 6, 2019

Hi Allison - Thank you for taking a moment to share your review with us! We are looking into adding more integration options as we move forward as well. Kindly, Adrianne

MJ

Melanie J.  
Administrator  
  
Used the software for: 1-2 years

### "Love this company!"

November 16, 2017

5.0

I have been extremely happy with wheniwork. It has been a huge asset to our company.

Pros

User friendly and easy time tracking. Happy and helpful staff to assist with any questions or concerns. They get back to you very quickly when you contact them.

Cons

The program itself is great! I just wish they were also able to document on employee progress, history, etc.

Review Source

DH

Dave H.  
Senior Operations Manager  
  
Used the software for: Less than 6 months

### "I really like When I Work; very user-friendly "

July 11, 2017

5.0

Pros

I like the "drag & drop" functionality when creating schedules. Also, easy to switch between shifts/locations. Templates are great, too!

Cons

Some pages are slow to load. Also, some features aren't as intuitive to find; I've 'stumbled across' a couple of great features after several months of use.

Review Source

Response from When I Work

July 19, 2017

Hi Dave, Thanks for writing us a review! We're thrilled to hear you're enjoying it so far. Please feel free to let our Customer Care (support@wheniwork.com) know when you encounter slowness so they can investigate. We'd also love to know which features you didn't find as intuitive, and you can let our success team know what they are by emailing accountmgmt@wheniwork.com. Have a great day!

EP

Enrico P.  
  
Food & Beverages  
Used the software for: 6-12 months

### "Good but not the kiosk"

June 11, 2015

3.0

It is one of the best app but the Kiosk needs to be refresh and improve. It looks like a separate app and the time sheets are not clear as the competitors.

Pros

User friendly, nice scheduling and very nice apps for the mobiles.

Cons

price, very bad kiosk, bad managing of the time sheets, non break button. No communication between staff.

Review Source

VR

Verified Reviewer  
ASC Division Director and Implementation Manager  
  
Used the software for:

### "It seems to be able to do most tasks, but testing is locked behind a paywall"

March 28, 2018

3.0

Pros

The ability to schedule employees and chat within the team seems really useful for a remote team that doesn't see their manager too often.

Cons

I haven't had much opportunity to test, since any use of the app functionality was locked behind a paywall. I was not allowed to see the product before a purchase.

Review Source

Response from When I Work

April 2, 2018

Hello, Thanks for taking the time to review our app. We are happy to hear the scheduling and communication features are helping you are your team! Thanks, Adrian When I Work

HE

Helen E.  
HR assistant  
  
Used the software for: Less than 6 months

### "When I work reduced my time spent on the employee schedule at least 50%. "

May 30, 2018

5.0

Pros

I can manage remotely and our entire staff has access to the schedule anytime and anywhere. This has reduced scheduling errors and saved time.

Cons

We do not use it for clocking in and out so I am not able to use all of the features available. I wish there were an alternative since we use a different system for employee hours.

Review Source

Response from When I Work

June 1, 2018

Hi Helen, Thanks for the review! We are happy to hear that When I Work is saving you time and working well for you and your team! Thanks, Adrian

LR

Lauren R.  
nurse  
  
Used the software for: Less than 6 months

### "great"

May 7, 2018

5.0

Pros

It is very easy to use and the customer service is great and there when needed. It was difficult at first but only because it was new.

Cons

There are no cons for me at this time. I would recommend this software to with no current complaints.

Review Source

Response from When I Work

May 11, 2018

Hi Lauren! Thanks for taking the time to write us a review! We are glad to hear that the app is easy to use and that you are satisfied with our customer service. If any questions come up, please reach out to us at support@wheniwork.com. Cheers, Megan

JA

Jonathan A.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Awesome Customer Service and Good Features"

November 3, 2016

5.0

The tech support is amazing! I had a tech support woman named Vida and she was super knowledgable and was able to answer all my questions. I love this system so far and it will be a huge help to our workflow.

Pros

Ease of use.

Cons

Needs to have a higher character count in the job details!

Review Source

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