# Page 5 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 5 - Reviews of When I Work ## Showing most helpful reviews Showing 101-125 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Losa L. General manager Hospitality Used the software for: 1-2 years ### "kOA. Lives. Wheniwork" April 9, 2025 5.0 Excellent easy to get schedules out to employees. Pros Love all the features. Easy of watching our payroll amounts Cons Employees troubles with log in and no phone number to call and talk Review Source Response from When I Work July 29, 2025 Hi Losa, Shab here from When I Work. Thank you so much for sharing your experience with us! Regarding the logging in issues, we would love to troubleshoot with your employees directly, if they can please submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting them, and thank you again for sharing your feedback with us! Warmly, Shab VR Verified Reviewer Owner Veterinary Used the software for: Less than 6 months ### "When I work -didn’t work for me. " May 8, 2026 3.0 Not empressed with the platform and felt it was too much work compared to the implied benefits. Would not recommend. Pros Shared info with employees with ease, kept all staff aware of their scheduled work times and was easy to switch shifts if needed. Cons Cumbersome to use and takes too much time to get scheduled time set and set up was confusion central. Review Source Response from When I Work May 13, 2026 Hi there! Thanks so much for taking the time to leave this feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service, and making the onboarding experience quicker and more efficient. Our team would also be happy to look into setting this up with you if you would like to submit a ticket athttps://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you so much, Marcy NP Natalie P. CEO owner Retail Used the software for: 6-12 months ### "Great app!" April 4, 2025 5.0 It’s been a great experience overall! I like the app very much Pros It’s so easy to schedule staff, copy their shifts and love the they can clock in/out with no issues , they can swap shifts in their own and I can see whose working when they swap their shifts Cons I wish we could pay them by the minute instead of 5 min intervals Review Source Response from When I Work April 7, 2025 Hi Natalie, Shanyce here from When I Work. We appreciate your nice feedback! It’s great hearing from you that When I Work is helping to make your teams’ and your work lives easier. Please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything else comes up. Have a great day! GE Georgia E. HR Retail Used the software for: 1-2 years ### "Great scheduling app" April 3, 2025 5.0 When i work is an Easy to use platform :) Pros I love the ease of when I work - they are very straightforward and user friendly Cons The report pulling isn't great - I wish they kept more historical data Alternatives considered [Ameego](https://www.capterra.com/p/275558/Ameego/) Reason for choosing When I Work When I work is far more user friendly, fitted our needs better Review Source Response from When I Work April 4, 2025 Hi Georgia, Shab here from When I Work. Thank you for writing us a 5-star review! We love that you are finding it easy to use and we absolutely love having you here, Georgia! :) Thank you for providing us with your thoughts! Warmly, Shab SH Stephanie H. Director of Academic Operations Higher Education Used the software for: 2+ years ### "When I Work Review" April 3, 2025 5.0 Overall it is great. Makes scheduling easy and tracking hours even easier. Pros When I Work is easy to implement and very intuitive to use. Cons I wish it was easier to attach documents to messages sent out via the "Messages: feature. Have to add them as a document, then place the link in the message is difficult and does not always work. Review Source Response from When I Work April 4, 2025 Hi Stephanie, Thanks for the 5-star love! A round of applause for YOU! 👏 We’re so happy you’re loving the app! Warmly, Kain CfT Christian fredy T. Assistent Personalberatung Marketing and Advertising Used the software for: 1-2 years ### "WIW ist Sicherer und einfach" August 7, 2025 5.0 Im Großen und Ganzen ist es eine Software, die das Planen von vielen Shifts und das Schicken von optionalen Shifts an Auftragnehmer einfacher macht. Pros Es ist total einfach zu benutzen und löst viele Probleme, die bei der Mitarbeiterplanung auftauchen. Cons Der Einrichtungsprozess – man muss halt den Support kontaktieren, damit man ein Update bekommt, das zur eigenen Nutzung passt. Review Source Response from When I Work August 11, 2025 Hi Christian, Shab here from When I Work Customer Care. Thank you for your review! We love to see that you are finding the app easy to use and that it has been a solution for your scheduling needs. Thank you for being a valued customer! Warmly, Shab JW Jocelyn W. Leasing Manager Real Estate Used the software for: 2+ years ### "Fantastic Scheduling Platform" April 18, 2025 4.0 Overall it has been fantastic to you for work Pros I love that we can clock in now from the app Cons keeps logging me out of the app or doesn't load correctly Review Source Response from When I Work April 21, 2025 Hi Jocelyn, Shab here from When I Work. Thank you for your wonderful review! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting you! Warmly, Shab TH Tracy H. HR Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy scheduling " May 15, 2025 3.0 Pros The ease of using of website. It was easy to schedule employees and see all the offices scheduled at once. Cons Having to use different systems for other office needs such as office communications and clocking in and out. Review Source Response from When I Work May 27, 2025 Hi Tracy, Shab here from When I Work. We are delighted to hear that you are enjoying using our app! If you run into any issues, please reach out to our Customer Care team by submitting a ticket (https://help.wheniwork.com/submit-a-ticket/) and we'd be happy to help. Thank you! Warmly, Shab KJ Karen J. Operations Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "When I Work is Amazing!" April 3, 2025 5.0 It has been wonderful. The team is great. The site is user friendly. Pros The ease within communicating with the team and keeping the team on track. Cons I can't think of anything I don't like. It's great. Review Source Response from When I Work April 4, 2025 Hi Karen, Shab here from When I Work. We really appreciate your wonderful review! It's awesome to see that you are finding When I Work as an easy tool to communicate with! We love having you here, Karen! Thank you for your awesome insight! Warmly, Shab AC Ashley C. HR manager Logistics and Supply Chain Used the software for: Less than 6 months ### "HR manager " April 23, 2026 5.0 Pros What stands out most about When I Work is how simple it makes something that’s usually messy: managing schedules and communication for hourly teams. Cons Some advanced features can feel a bit limited compared to heavier workforce management systems, but for small to mid-sized teams, it hits a sweet spot between usability and functionality Review Source Response from When I Work April 28, 2026 Hi there, Thank you for taking the time to leave this detailed review. We are happy to hear that When I Work is quick to pick up and use for you and your team. Also, we are always looking for ways to improve, so we value this feedback regarding how more customizable options for the advanced functions would have a big impact on your organization. Have a wonderful day! KL Kristen L. Office Admin Hospital & Health Care Used the software for: 1-2 years ### "When I Work Review" April 24, 2026 4.0 It has been good. Getting to know all of the options and videos and help have been very useful to learn more. Pros Being able to see the location of employees when they clock in and out. Helpful tips are good but could be more narrow options. Cons Sometimes to hard to find information. Setting schedules sometimes could be more user friendly. Could be more user friendly when using a phone. Review Source Response from When I Work April 28, 2026 Hi there, Thank you for taking the time to leave this review. We are happy to hear that When I Work has helped with tracking Employee Locations. Have a wonderful day! JM Jazzmen M. Cashier,Stocker Retail Used the software for: 1-2 years ### "Awesome sauce" January 5, 2026 5.0 I love using the program for my DCW position. It’s a easy click and I’m able to access anything paystubs, tax forms ect Pros If I need my schedule it right there and I don’t have up call my job several times for my hours or pay stings Cons Sometimes you can get yourself locked out and it becomes difficult to get back into if you forget to information Switched from [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Switched employers which made me switch which carrier gives me my check Review Source TB Taylor B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great application" April 3, 2025 5.0 Pros We love the Work Chat feature and use it often. Cons The cost. I wish there was an option for 5-10 staff at a lower rate. Review Source Response from When I Work April 4, 2025 Hi Taylor, Shab here from When I Work. We're delighted to see that you are enjoying WorkChat and your team is using it often! Woohoo! We'd love to take a look at your plan and assist with any pricing questions, if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ Thank you again for your 5-star review! Warmly, Shab TM Tom M. Managing Partner Environmental Services Used the software for: 6-12 months ### "Great App for our 40 person team at Corporate Cleaning Group" April 3, 2025 5.0 Great app and affordable. We have 40 part-time employees and it's been great so far using WhenIWork for almost a year now. Pros The ability for my employees to self-schedule and keep in sync through the app has been a huge help to our small business. Cons The only cons (if I would call it that) is that I wish the email allowed for html designs and if there was an all in one calendar view to see all schedules at once. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing When I Work Mobile app and other good reviews of the product as well as feature set Review Source Response from When I Work April 4, 2025 Hi Tom, Shab here from When I Work. We’re all grins over here! Thanks for the 5-star love! We can’t wait to continue providing you with awesome experiences! Warmly, Shab KB Kayla B. Operations Hospitality Used the software for: 6-12 months ### "When I Work Rocks!" February 20, 2025 4.0 Overall, When I work was a positive experience. Pros I loved how streamlined When I Work made scheduling! Cons I didn't like how When I Work wasn't easy to condense all of my scheduling, work and personal. It would be kind of nice to have it all in one place to see scheduling conflicts when they arise. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing When I Work When I work is a bit easier to work with on mobile, from a team member standpoint. Review Source Response from When I Work March 7, 2025 Hi Kayla, we love hearing about your experience! Thank you for your feedback. AS Amanda S. Director Child Day Care Services Used the software for: 6-12 months ### "Camp Whatakid Review" April 3, 2025 4.0 Enjoy it. Easy to use for employees and the employer. Pros The cost! Better than any other scheduling program. Cons The approval of time sheets. Would like to be able to approve by day and not by week. Switched from [Humanity Schedule](https://www.capterra.com/p/248404/Humanity/) The cost was too expensive for our budget. Review Source Response from When I Work April 4, 2025 Hi Amanda, Kain here with the When I Work Customer Care team! You just made our day with your sweet feedback! 😄 Thanks for the love, We’re so grateful for your support! Warmly, Kain MN Muna N. Customer service rep Banking Used the software for: I used a free trial ### "My experience with When I work." January 21, 2026 5.0 My overall experience is very nice and I satisfied and I like I hav become organized which make my life efficient. Pros When I Work is easy to use and well organized.It makes checking schedules and shift changes very convenient and Notifications help me stay updated on work changes. Cons Notifications can sometimes be delayed or missed. Some features are limited depending on access level. Shift approvals can take time and slow the process. Review Source Response from When I Work January 23, 2026 Hi Muna, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review. We appreciate all of the Pros and Cons you listed. I did want to mention that I have taken note of your 'Cons' feedback as we will keep your valuable suggestions in mind as we consider enhancements and future updates to the product. We make updates often, and it's always helpful to hear where improvements can be made. Again, the time you took to leave this incredible review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you a wonderful start to your weekend, Muna! Warmly, Dawn C. CL Chase L. Assistant Manager Consumer Services Used the software for: 1-2 years ### "When I Work rocks!" April 5, 2025 5.0 My overall experience with When I Work is positive. 100% satisfied. Pros What I enjoy most about the when I work app is the ease of use. Cons I enjoy every aspect of the when I work app, it really makes scheduling easy. Review Source Response from When I Work April 14, 2025 Hi Chase, Dawn here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave such an amazing review. We truly appreciate your kind words and support! We’re so happy to hear that you’re enjoying When I Work! If you ever have any questions at all, please don't hesitate to let us know by submitting a ticket to our Care Team here: https://help.wheniwork.com/submit-a-ticket/ Take care, Chase! Warmly, Dawn BF Becky F. Customer Service Representative Recreational Facilities and Services Used the software for: 1-2 years ### "Great Product!" March 17, 2025 5.0 Pretty good. My work uses it for our scheduling and I do mine and my coworker's schedule and it's easy with 2, I imagine it's pretty easy with 20. Pros Ease of posting a schedule with multiple days/months. Cons Everything is very manual and there's no work around with specifics. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) My employer wanted to save a little money! Review Source Response from When I Work March 18, 2025 Hi Becky, Hannah here with When I Work. We appreciate you taking the time to give us a review! We are so glad to hear that scheduling was easy for you! We would love to go over some shortcuts we have available to make your scheduling experience even more enjoyable! If you could submit a ticket at https://help.wheniwork.com/submit-a-ticket/ we can discuss in further detail! We look forward to hearing from you! Best, Hannah ZD Zach D. At the time I was a supervisor Sports Used the software for: 1-2 years ### "Great app, some improvement needed!" March 14, 2025 4.0 I enjoyed our time using the When I Work app! It really was easy to use in terms of messaging but the scheduling could use some updates! Pros We were able to communicate easily with staff without any technical difficulties. Cons I felt like the scheduling was a bit confusing. Sometimes it was difficult to find a shift. Review Source Response from When I Work March 18, 2025 Hi Zach, Hannah here with When I Work. Thank you for taking the time to leave us a review. I'm very happy to hear that you had a positive experience overall using our app. We would love to hear a bit more about the improvements that you would love to see. If you could submit a ticket at https://help.wheniwork.com/submit-a-ticket/ we would love to talk through the suggestions that you may have and be sure to clear up and confusion there may be around scheduling! I appreciate your time! Have a great day! Best, Hannah JS Jordan S. Executive director Sports Used the software for: 6-12 months ### "Sport Company Using For Hourly Coaches" April 3, 2025 5.0 Helped us a ton when scheduling soccer coaches at different location to find overlaps and conflicts Pros Easy To Use & Great For Keeping Track Of Scheduling Cons Payroll Confirmation From Employees to Approve Payroll Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Ease Of Use compared to other products!!! Review Source Response from When I Work April 4, 2025 Hello Jordan, Kain here with the When I Work Customer Care team! We’re all smiles here! 😊 Thank you so much for your positive review. It means the world to us that you’re enjoying the app! Warmly, Kain LK Lindsey K. Operations Manager- we are a plumbing company- no option for this in industry Accounting Used the software for: 2+ years ### "User friendly scheduling software for the whole Team" April 3, 2025 5.0 I really love it as a software and its ability for anyone to jump in and finalize scheduling for the team without formal training in order to do so. Pros It is so user friendly and easy for everyone to use no matter their role in the company! Cons I wish I could remember the short cuts to copy paste etc to speed up my scheduling process Review Source Response from When I Work April 4, 2025 Hi Lindsey, Shab here from When I Work. We can’t thank you enough for your wonderful review! You’ve made our day, and we’re thrilled you’re loving the app! In regards to scheduling shortcuts, I do suggest getting in touch with our Customer Care team as we would love to walk you through different scheduling techniques! You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting you! Warmly, Shab HJ Holly J. Scheduling Coordinator Civic & Social Organization Used the software for: 6-12 months ### "WIW application" April 3, 2025 4.0 The computer version is a lot better that the phone application. Pros I like the WIW chat to talk to staff, and keep in communication about open services. Cons The app likes to freeze, and has glitched that make it so I have to refresh often. Review Source Response from When I Work April 4, 2025 Hi Holly, Shab here from When I Work. A huge thank you from the bottom of our hearts! Your feedback is so appreciated. We’re beyond happy you’re enjoying the app! Regarding the freezing you are experiencing, I do suggest submitting a ticket to our Customer Care team so we can assist you further: https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time to provide your insight and experience! Warmly, Shab AS Amanda S. Administrative Business Supplies and Equipment Used the software for: 1-2 years ### "Easy to use" February 27, 2025 3.0 This is not a bad program if you are looking for something basic. It offers basic time clock punching and scheduling. This was a very easy program to learn. I did not like that you were not able to track vacation and sick time. Pros Time clock was very easy to navigate through. Cons This is a very basic program and does not offer as much as other programs do. Review Source Response from When I Work March 4, 2025 Hi Amanda, Hannah here with When I Work. We appreciate you taking the time to review our app. We are happy to hear that the time clock features are easy to navigate. I would love to talk through how Paid Time Off and Sick Time can be tracked through When I Work. If you could submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we would be happy to go over these details so that you can utilize these time off tracking features! Thank you, Hannah JC Jacqueline C. Clinic Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy Customer" April 3, 2025 5.0 I used to have to have my employees write when they arrived and left for the day, email me requests off, and calculate total hours by hand. Now, it is all in one spot, and I can close out payroll remotely! And it is incredibly easy to navigate, even my older employees love it! Pros The simplicity. It's so straight forward. Cons I don't truly have a complaint that I can think of. Review Source Response from When I Work April 4, 2025 Hi Jacqueline, Shab here from When I Work. We're delighted to see that you are finding When I Work simple and straight forward! We love having you here, and really appreciate you taking the time to provide your experience! Warmly, Shab ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.