# Page 6 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 6 - Reviews of When I Work ## Showing most helpful reviews Showing 126-150 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Lori H. Care Services Manager Mental Health Care Used the software for: Less than 6 months ### "5 Stars!! User Friendly and Timr Saver!" April 3, 2025 5.0 Excellent from communication with \[sensitive content hidden\], using the app, training staff to use it was easy due to its user friendly program. Pros Wonderful scheduling and attendance platform. Savss so much time. paper and money doing it all online. Easy to use and easy to monitor attendance and trends. So happy we switched to When I Work! Cons I don't really have any negative comments about it! Review Source Response from When I Work April 4, 2025 Hi Lori, Thank you, thank you, THANK YOU! 🙌 We love hearing that you’re enjoying the app! Warmly, Kain BB Brie B. Rec program Director Sports Used the software for: 6-12 months ### "Bries review" April 3, 2025 4.0 Its been great! We are very busy with lots of employees and shifts so its saved us a ton of administrative time. Pros Allows employees to find their own coverage Cons Sometimes slow to load, some things hard to cancel or change Review Source Response from When I Work April 4, 2025 Hi Brie, Shab here from When I Work. A huge thank you from the bottom of our hearts! We’re beyond happy you’re enjoying When I Work! We'd love to assist with any questions you may have regarding the loading. You can submit a ticket here for our Customer Care team to assist you further: https://help.wheniwork.com/submit-a-ticket/ Thank you for your review, Brie! Warmly, Shab JO Josh O. Manager Machinery Used the software for: Less than 6 months ### "My Review of When I Work" February 26, 2026 4.0 Pros API is nice. Using it mostly as a database to integrate into our primary application. The UI is okay. Cons The scalability seems somewhat limited, but I also work at a small company so we don't need that much anyways. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing When I Work API focus and cheaper alternative to that solution Review Source Response from When I Work March 3, 2026 Hi Josh, Marcy here from When I Work. Thank you so much for your feedback! We are happy to hear that you have had a good experience while integrating through the API. Thanks again! Warmly, Marcy JB Jake B. Owner Retail Used the software for: 1-2 years ### "Great company. " April 3, 2025 4.0 Great experience, I like the ease and the employees do to. Pros Ease of use, it’s easy for me to use for scheduling and the employees like the app and software. Cons Live reports for pay are hard to pull, I would like to have live reports. Review Source Response from When I Work April 4, 2025 Hi Jake, Kain here with the When I Work Customer Care team! Thanks for your amazing feedback and support! Warmly, Kain ZZ Zoë Z. Receptionist Construction Used the software for: 6-12 months ### "It works but would be better with some updates" March 11, 2025 3.0 While the app is good, the interface can be a bit clunky and unintuitive at times. The time-tracking feature works, but it’s not always seamless, and some users report issues with syncing hours accurately. Additionally, notifications can sometimes be delayed, leading to confusion about shift changes. Pros Easy to download, and simple icon for home screen. The app also features built-in time clock functionality, making it easy to track work hours. Cons It had several glitches that significantly impacted its usability. The Calendar feature could definitely benefit from some improvement. Review Source Response from When I Work March 12, 2025 Hi Zoë, Thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Thank you! RB Regina B. Manager Food Production Used the software for: Less than 6 months ### "Great app to upgrade your work schedule" October 29, 2025 5.0 Pros The ease of creating a work flow schedule, and the ability to communicate with staff in a group message. Cons it has a lot of features and takes a little bit of time to learn it. It’s not easy to adjust someone’s hours if they clock out late, etc.. Review Source Response from When I Work October 31, 2025 Thanks for the heads up about the timesheets, Regina. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! DL Dakota L. Administrative Associate Retail Used the software for: 2+ years ### "When I Work is Easy to Use and isn't packed with bloatware" October 31, 2024 5.0 When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to date, and doesn't feel bogged down with a ton of stuff that isn't needed for scheduling purposes like you will find in most of the legacy scheduling softwares. Pros The best part about using When I Work is that people can drop, pickup and reschedule their own shifts. If two people want to swap it's easy for them to do it themselves without having a manager intervene. Cons The part I like least about When I Work is the inability to save my filters or views. We have multiple retail locations and employees switch back and forth between locations so it is nice to be able to open When I Work and be shown the schedules for all locations right away, instead, every time I open the webpage it defaults to only showing me the people that are at the same physical location as myself and I have to go in and manually select the other locations for it to show up. It is at most a minor annoyance and not a deal breaker. Review Source Response from When I Work November 13, 2024 Hi Dakota, Thank you so much for leaving such a wonderful review of our app! Your feedback about saving filters is appreciated, as we are always looking for ways to make improvements. AS Ashley S. Manager Entertainment Used the software for: 2+ years ### "Good Scheduling program" February 14, 2025 4.0 Good, integrates well into ADP for payroll. I like that you pay for seat, but I wish it wasn't in groups of 5 and was per individual. Pros Scheduling section is very easy to use and has several ways to view. Cons I always wish it cost less for all of these things. Review Source Response from When I Work February 26, 2025 Hi Ashley, Shanyce here from When I Work. We are so happy to hear your feedback about how the app is helping you and your business. We appreciate all feedback. Please don't hesitate to reach out with any more suggestions or feedback on ways we can improve! SF Stephany F. Operations Manager Automotive Used the software for: Less than 6 months ### "Great App for us" April 4, 2025 4.0 This works great for our small company! Easy to use. Pros Easy to schedule for multiple sites at one time. Cons Wish I could have more then one administrator Switched from [Sling](https://www.capterra.com/p/142542/Sling/) cost was to much for what we needed. ab Review Source Response from When I Work April 14, 2025 Hi Stephany, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such an incredible review—we truly appreciate your kind words and feedback! I noticed in your "cons" section you mentioned wishing you could have more than one admin. I wanted to let you know that each workplace account can have up to 3 Admin user profiles. If you'd like help setting this up or have any questions about it, please submit a ticket to our Customer Care team using this link: https://help.wheniwork.com/submit-a-ticket/. We are always happy to help! Thanks again for sharing your experience with us! Warmly, Dawn AM Ashley M. Business admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Useful tool!" April 3, 2025 4.0 It's been good so far. I also like that I can change hours and minutes if employee come to work early. Pros Tracking hrs by employee and totals and the ability to send reports. Cons I would like to see the break as an option to turn off if not needed for our business. Review Source Response from When I Work April 4, 2025 Hi Ashley, Shab here from When I Work. Thank you kindly for taking the time to provide us with your feedback! It's awesome to see that you are finding When I Work a useful tool and that it has benefited your business. This is great! Regarding breaks, our Customer Care team would love to connect with you to review any questions you may have! You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ Thank you again for your awesome feedback! Warmly, Shab BC Benjamin C. General Manager Automotive Used the software for: 6-12 months ### "Great scheduling software overall for schedulers and staff alike" March 24, 2025 5.0 Pros Simple and effective scheduling tool. Send out accurate and informative updates to staff members, especially when looking for shifts to pick up. Cons Can be a little too quick to send out email updates to staff when changing scheduling. Review Source Response from When I Work March 28, 2025 Hi Benjamin, Shab here from When I Work. I'm delighted to see that you are finding When I Work simple to use! In regards to notifications, I do suggest submitting a ticket to us directly so that we can take a closer look. You can submit a ticket here https://help.wheniwork.com/submit-a-ticket/. Thank you again for your wonderful review! Warmly, Shab VR Verified Reviewer Coordinator Consumer Goods Used the software for: 6-12 months ### "Desktop is great, app could use some functionality fixes." January 29, 2025 4.0 Pros Ability to see who was working, and when. Ability to message and swap shifts directly in the app. Cons Difficult to customize availabilities on the app, works much better on desktop. Review Source Response from When I Work January 31, 2025 Hello there, Dawn here from When I Work. Thank you so much for taking the time to leave such a detailed review of the When I Work app. We truly appreciate you sharing your feedback, especially regarding how the mobile app could benefit from some functionality improvements to match the performance of the web app on a laptop or computer. I’ve made note of your feedback and will be sure to share it with our product team. Your input is invaluable as we continue to improve and enhance the app for all of our users. If you have any other thoughts or suggestions, please don’t hesitate to reach out to our Care team using the following link: https://help.wheniwork.com/submit-a-ticket/ We are always happy to help! Warmly, Dawn MS Mikaela S. Assistant Manager Consumer Goods Used the software for: 1-2 years ### "When I Work is great! " March 25, 2026 5.0 I’ve had a pleasant experience with When I Work. I love how easy it is to use. Everything is easy to access! Pros I love how straightforward it is to use. I don’t have to think much when using it and I love that! It’s great! Cons I have experienced too many issues with When I Work. I think it is a great platform that operates smoothly. Review Source NH Neek H. Operator, Owner Automotive Used the software for: 6-12 months ### "When I work is nice" April 5, 2025 3.0 its very nice. there are some adjustments that would make it easier Pros It is easy to use but wish there was functionality Cons its not as customizable when bulk editing schedules Review Source Response from When I Work April 14, 2025 Hey Neek, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review—we truly appreciate your feedback! We’d love to learn more about the bulk editing features you’d like to see. When you have a moment, could you please submit a ticket to our Care Team using the link below? https://help.wheniwork.com/submit-a-ticket/ We sincerely value any input you would like to provide! Warmly, Dawn VW Veronica W. Supervisor Medical Practice Used the software for: Less than 6 months ### "Worth every penny!" April 3, 2025 4.0 My overall experience has been very positive. The staff are super friendly and helpful when I have questions. Pros What I like most is t he different stat collection the program offers. Cons A couple things that I wish the program could do is bid a partial shift on the app, it does not do that. You can only pick up what shift hours are out there being offered. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The google calendar didn't offer all the features we needed. Review Source Response from When I Work April 4, 2025 Hi Veronica, Shab here from When I Work. Thank you so much for your awesome review of When I Work! We love to see that you are enjoying the app, and would love to connect with you if you had any questions regarding picking up shifts and google calendar! You can submit a ticket to us here https://help.wheniwork.com/submit-a-ticket/. and we'd be happy to provide further assistance! Thank you again for taking the time to provide your feedback and experience. It is very much appreciated! Warmly, Shab Matteo P. Receptionist Hospitality Used the software for: Less than 6 months ### "Great app but with an high cost" April 4, 2025 4.0 Great, my team and I are very satisfied by the app and the customer service Pros The continuous update with my team and the flexibility in the planning phase. Cons It's a fantastic app but it has a very high cost Review Source Response from When I Work April 7, 2025 Hi Matteo, Shanyce here from When I Work. We are happy to hear you are pleased with the app. We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Have a nice day! AA Amanda A. PAS Hospital & Health Care Used the software for: 2+ years ### "Better than the others" January 31, 2025 4.0 I like when i work over other things because its organized and easy to navigate Pros You can send all time.off requests and it goes to manager for approval Cons You can't enter PTO thru this application Review Source Response from When I Work February 7, 2025 Hi Amanda, Shanyce here from When I Work. Thank you so much for your review. We are glad to hear that you are enjoying using the app and hear how it's working for yourself and your team. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Kindly, Shanyce KV Katherine V. Spa Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not a great solution for me" May 30, 2025 3.0 Pros When I Work seemed like it was going to be a great solution for our team to publish schedules and have employees in control of swapping shifts - but it did not end up working for our business in the way we would have hoped. Our itme using the platform was short lived after realizing it was not going to fit the needs of our team. Cons We were not easily able to get the platform set up in a way that would work for our team. In the end, we did not move forward with using When-I-Work long-term. Review Source Response from When I Work June 5, 2025 Hi Katherine, thank you for reviewing our app. We appreciate your time and wish you the best in finding the ideal scheduling solution for you and your team. AW Allison W. Rover Entertainment Used the software for: 6-12 months ### "When I Work Review" March 24, 2025 5.0 Pros I liked how it shows who is on the schedule for the day. Cons It can be confusing sometimes or just too much on one app Review Source Response from When I Work March 28, 2025 Hi Allison, Shab here from When I Work. Thank you so much for your wonderful feedback! If you had any questions regarding When I Work or any issues you are experiencing, I suggest reaching out to us by submitting a ticket so that we can assist you further. You can submit a ticket here! https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time to write us a review. Have a great weekend! Warmly, Shab DP DUSTYN P. Supervisor Warehousing Used the software for: Less than 6 months ### "Some good, some bad. " April 3, 2025 3.0 It's nice to have a digital schedule, but there is a lot of room for improvement and ease of use of the actually scheduling. Pros Being able to notify employees electronically is convenient. Cons The actual scheduling can be glitchy and slow. If it responded instantly when trying to drag schedules it would be better. It would work much better if you could copy and paste schedules from one employee to the other instead of having to do each one individually. Review Source Response from When I Work April 4, 2025 Hi Dustyn, Shab here from When I Work. Thank you for taking the time to provide us with your feedback! If you would like, we invite you to submit a ticket with our team so that we can assist further with any glitchy behaviors or questions you may have! You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ Thank you again for providing your thoughts! Warmly, Shab RF Rachel F. Office Manager Biotechnology Used the software for: 6-12 months ### "Office Manager " April 3, 2025 4.0 overall it is super easy to make the schedule! Pros Its super easy to move people around when needed. Cons I wish we had a dashboard so we could see all the setting. Also i would like to be able to block employee off for half days when needed or call off notes. Review Source Response from When I Work April 4, 2025 Hi Rachel, Kain here with the When I Work Customer Care team and I'm happy to assist! We’re beyond excited to hear you love the app! 🌟 Thank you for taking the time to leave such a glowing review! Warmly, Kain MdCR Maria del Carmen R. Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Benefit tool" April 3, 2025 4.0 Is very organized and accesible to employees and employers. Pros Notifications to all the employees and the app. Cons You need a copy/ paste option for the past and future week schedules. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We change the employee payment company and the new one need scheduling Review Source Response from When I Work April 4, 2025 Hi Maria, Shab here from When I Work. We love to see that you are enjoying When I Work and appreciate your suggestions as well! If you run into any issues, I do suggest submitting a ticket to us so that we can further assist you! https://help.wheniwork.com/submit-a-ticket/. Thank you again for providing your insight and experience to us! Warmly, Shab LM Linda M. SURGICAL SCHEDULER AND MEDICAL ASSISTANT Health, Wellness and Fitness Used the software for: I used a free trial ### "my schedule" April 3, 2025 3.0 border line, maybe an easier way to set up repetitive scheduling shifts; or more training Pros being able to use the app at my mobile when needed Cons when scheduling the repeated shifts its complicated to follow the prompts to repeat the same schedule. Review Source Response from When I Work April 4, 2025 Hello Linda, Thank you so much for your kind review. It truly makes all our hard work worth it! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help with any questions you have. AF Alana F. Manager Retail Used the software for: 1-2 years ### "Great for teams!" April 3, 2025 5.0 It is great and easy to use with my team when they need to swap shifts. Pros The usability of it! It is awesome for employees requesting time off. Cons Nothing. It works great for everything we need. Review Source Response from When I Work April 4, 2025 Hello Alana, You’re making us feel so warm and fuzzy inside! 💖 Thanks for the lovely review. We’re so happy you’re a part of our app family! Warmly, Kain JS Julia S. Director of Operations Food & Beverages Used the software for: 6-12 months ### "Good for the Basics! " October 28, 2024 4.0 I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time Pros I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team Cons I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount. Review Source Response from When I Work October 30, 2024 Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier. We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services. We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort. Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/. We're always happy to support you in any way we can! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.