# Page 7 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 7 - Reviews of When I Work ## Showing most helpful reviews Showing 151-175 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rebecca S. HR and Accounting Administrator Entertainment Used the software for: 6-12 months ### "Would recommend for small business" March 27, 2025 5.0 Pros It is so easy to manage users and wages. Cons When you make an edit to a user, it brings you back to the top of the list after you save. Review Source Response from When I Work March 28, 2025 Hi Rebecca, Shab here from When I Work. Thank you so much for your review! Thank you for the heads up about editing users. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for your awesome review of our app! Warmly, Shab AH Alyssa H. Hospital Manager Veterinary Used the software for: 6-12 months ### "Good scheduling app" April 3, 2025 5.0 great! Easy to use and operate. Would recommend Pros ease of scheduling and staff seems to enjoy it Cons Phone version could be better, hard to use and publish a schedule Review Source Response from When I Work April 4, 2025 Hello Alyssa, Kain here with the When I Work Customer Care team! Your feedback just made our whole team so happy! 💖 Thank you for taking the time to leave such a kind review. Warmly, Kain MD Marc-Henry D. project manager Environmental Services Used the software for: 1-2 years ### "when i work review " February 6, 2025 4.0 i enjoyed the app and preferred it over the paper method that my job used to use to scheduling Pros it keeps the schedules for the job organized Cons just the relatively long load times to open up the app Review Source Response from When I Work February 12, 2025 Hi Marc-Henry, Shab here from When I Work. Thank you for the kind words! We’re so happy to know that the app is meeting your expectations. We're always striving to make it better, and your feedback helps a lot! Warmly, Shab ED Emily D. director Religious Institutions Used the software for: 2+ years ### "Not Worth It" February 19, 2025 1.0 Pros When I Work was easy to use for the most part. Cons We had so many issues with WIW. Schedules would disappear Review Source Response from When I Work February 26, 2025 Hello Emily, thanks for alerting us to this. Our Customer Care team will definitely want to take a closer look into the behavior you are experiencing for you. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help. HH Heather H. General Manager Hospitality Used the software for: 2+ years ### "When I Work Review" November 8, 2024 5.0 Overall, employers and employees appreciate the ease of usage and simplicity. Pros I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service. Cons Sometimes there is a lot of detritus and repeated shifts that shouldn't be. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing When I Work We haven't decided to continue yet, we are still investigating. Review Source Response from When I Work November 13, 2024 Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback! JN Joshua N. Overseer Retail Used the software for: 6-12 months ### "Perfect Solution" April 3, 2025 5.0 A+ Has been a great solution to helping us grow. Pros Multiple user capabilities and access points. Cons Can't think of anything. Satisfied with program. Review Source Response from When I Work April 4, 2025 Hi Joshua, Shab here from When I Work. You just brightened our day with your amazing review! We’re so happy to have you as a user. Thank you for your kind support! We also wanted to thank you for taking the time out of your day to provide your experience to us! Warmly, Shab TL Taylor L. Director Apparel & Fashion Used the software for: Less than 6 months ### "When I work works" December 21, 2024 4.0 Overall it has been quite good. As with any new app or program, using it more and more will only make it easier with time. Pros Very easy to navigate through the set up process, and easy overall use. Cons I still haven't had the chance to fully go through the whole program as of yet. Review Source Response from When I Work December 27, 2024 Hi Taylor, Hannah here with When I Work. Thank you for taking the time to leave us a review and let us know how your experience has been so far. I'm glad to know that your initial experience has been positive and it's been easy to use. We host customer webinars that could provide some helpful tips and insight if you are interested in checking them out: https://thisclicks.wistia.com/folders/liqrczqwnd. If you have any additional questions, don't hesitate to reach out so we can assist further https://help.wheniwork.com/submit-a-ticket/. Thank you! Best, Hannah JO Josh O. Manager Retail Used the software for: Less than 6 months ### "Scheduling Made easier. " April 3, 2025 4.0 Very helpful, the zoom meeting one on one were very helpful. Thanks Tom. Pros I like the days off options. I used to have post it notes all over my office door, know it's right in front of me on my computer. The staff loves it also. Cons I wish we could customize it more for our business. Review Source Response from When I Work April 4, 2025 Hi Josh, Shab here from When I Work. Thank you for the glowing review! We love that you are enjoying the Time Off feature and it has made it easier for you! In terms of customization, we invite you to reach out to our Customer Care team, as we'd love to assist you further with this! You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ Thank you again for your awesome insight! Warmly, Shab JM Jackie M. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "Great for large workspace scheduling!" April 3, 2025 5.0 Good. it has been really helpful to be able to see other people's schedules with real time updates Pros It is easy to use and navigate. I like that it shares everything in real time. Cons I don't like that you have to manually type in times. it would be nice if there was a drop down with times. I don't like that you can't assign a color to a position universally. This would make things easier to read. Review Source Response from When I Work April 4, 2025 Hey Jackie, Kain here with the When I Work Customer Care team! Thank you for sharing your awesome feedback with us! 🎉 We’re so grateful for your support and suggestions! SK Samantha K. Front of House Manager Food & Beverages Used the software for: 2+ years ### "When I Work is great" November 25, 2024 5.0 This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it. Pros I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there. Cons I do not have any cons about When I Work Review Source Response from When I Work December 4, 2024 hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations BF Breton F. Pres Retail Used the software for: 6-12 months ### "When I work is nice" April 11, 2025 5.0 Fantastic. I recommend When I work for retail businesses Pros Effortless to use and remarkably practical Cons Might get a little pricey for full functionality Review Source Response from When I Work April 16, 2025 Hi Breton, we love hearing your feedback and support for our app! Thank you so much for leaving us a wonderful review! hM henry M. RN Hospital & Health Care Used the software for: Less than 6 months ### "registered nurse" April 4, 2025 5.0 9/10 it is really nice and puts less stress on the supervisor Pros it is fast and easy and very efficient for work Cons too many emails to keep checking, should just be one email with a weekly schedule Review Source Response from When I Work April 14, 2025 Hi Henry, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to leave such an incredible review—we truly appreciate your feedback about our app. You have the option to disable email alerts for features like OpenShifts, Schedule Updates, Clock In/Out Reminders, and more. To manage these settings, just hover over your profile picture and select Profile & Settings. From there, uncheck the Email option for any alerts you no longer wish to receive, and be sure to click Save to apply your changes. If you have any questions or need help walking through those steps, feel free to reach out to our Care team using the following link: https://help.wheniwork.com/submit-a-ticket/ Thank you again for taking the time to leave such a wonderful review. We truly appreciate it! Take Care, Dawn CR Christina R. Instructor Education Management Used the software for: 1-2 years ### "Okay for per diem scheduling " April 3, 2025 3.0 Overall it works fine but could use some updates and fine tuning Pros It’s okay for scheduling for working per diem job Cons I don’t like that you can’t see the full month calendar and it is expensive to add new users Review Source Response from When I Work May 14, 2025 Hi Christina, Shab here from When I Work. Thank you so much for your feedback on When I Work! We appreciate you sharing your experience and insight, as our team takes customer suggestions into consideration when improving the product. Thank you again! Warmly, Shab DF Dana F. Cares Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Super Excited for the change" April 3, 2025 5.0 So easy to schedule and all of the employees are liking the change thus far. Pros It is so much easier to see all of the shifts and homes available at once. This is super helpful for on call weekends! Cons I have not found anything at this point that I do not like. Review Source Response from When I Work April 4, 2025 Hi Dana, Shab here from When I Work. This made our day! Thanks for the fantastic review! We’re so happy you're having a great experience with viewing shifts and that it is helping with on call shifts! Warmly, Shab AH Ashli H. Client Solutions Navigator Veterinary Used the software for: 2+ years ### "When I Work- the good and the bad" November 6, 2024 3.0 Good platform but needed more versatility Pros The scheduling module had good templates and an easy setup for documenting pto Cons The platform was limited for employee documentation Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing When I Work Smaller staff at that time, didn't need as many functions Review Source Response from When I Work November 11, 2024 Hi Ashli, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions! SC Shania C. Admin Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Simple and Easy Scheduling" November 21, 2024 3.0 It was alright. It did the job, it was easy to use for scheduling and organizing teams although I wish it had an option for clocking in and out and looking over timesheets Pros Scheduling is easy and everyone can have access to it Cons Employees are not able to clock in and out in the app which would make it easier. Review Source Response from When I Work November 27, 2024 Hi Shania, This is Dawn from When I Work. Thank you so much for taking the time to leave such amazing feedback! We truly appreciate all of the positive things you mentioned, as well as the opportunities for growth. I’d love it if you could reach out to our Care Team by submitting a ticket using the following link: https://help.wheniwork.com/submit-a-ticket/. We’d like to investigate and resolve the issue you're experiencing with employees not being able to clock in and out of the app. Looking forward to hearing from you, and thanks again for your feedback! Warmly, Dawn AE Anne E. Mental health specialist Mental Health Care Used the software for: Less than 6 months ### "Track your schedule with When I Work" March 29, 2025 4.0 With When I work, creating schedules is a breeze. Tracking employee absences and pto all in one app is a for sure need. Navigating the software is quick and anyone can learn. Pros The ability to track schedules, absences and time off needed all in one app. Cons N/A there was nothing i didnt like about this software Review Source Response from When I Work April 3, 2025 Hello Anne! Thank you for utilizing When I Work and for reviewing our application. We love hearing your feedback for When I Work. CR Clark R. Director Accounting Used the software for: Less than 6 months ### "Easy to use " April 3, 2025 5.0 Easy to use, easy to implement. Staff likes it as well. Pros User friendly, easy for both employer and employee. Cons Limited amount of employees. Wish you could have more for the same price. Review Source Response from When I Work April 4, 2025 Hi Clark, Shab here from When I Work. A big THANK YOU for taking the time to leave such a sweet review! Your support means the world to us. We'd also be happy to address the employee limit if you can submit a ticket to us directly here: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting you further! Warmly, Shab AA Alex A. Chiropractor Medical Practice Used the software for: 1-2 years ### "Works as it should" January 20, 2025 4.0 Have been using for 2 years and it has allowed me to track time easily. Pros Ability is to modify schedule for employees. Cons Sometimes when using the app version there is a delay. Review Source Response from When I Work January 21, 2025 Hi Alex, thank you for your support! We love hearing you share your experience. TD Tessa D. Curator Non-Profit Organization Management Used the software for: 1-2 years ### "Easy program to use" November 3, 2024 4.0 Used it to manage 30 employees schedule for animal care. Pros Easy app based program that is very user friendly Cons This program has been easy to use. The feedback from the help has been good. May be nice to have settings that can be changed in part of the program and not other parts as we have several departments use it and it would be nice to be able to change things per deparment Alternatives considered [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) Reason for choosing When I Work Price but now the organization uses 7 shifts instead of when I work. I personally liked when I work more then 7 shifts but it was not my chioice. Review Source Response from When I Work November 11, 2024 Hi Tessa, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions! DU Dustin U. HR Manager Human Resources Used the software for: Less than 6 months ### "Great User Experiences all Around! " April 3, 2025 5.0 Lack of employee errors because its so simple to use. Pros The user friendly interface for both employees and Management. Cons Nothing! It has has been a great transition across our organization. Review Source Response from When I Work April 4, 2025 Hello Dustin, Kain here with the When I Work Customer Care team! We’re over the moon that you love the app! 🌙 Thanks for your amazing feedback and support! Warmly, Kain AS Andrea S. CS manager Veterinary Used the software for: Less than 6 months ### "This makes my life easier" April 3, 2025 5.0 So far it has been a wonderful addition to my PC Pros The easiness of scheduling, also customer support is fantastic! Cons Nothing but good things to say about the application Review Source Response from When I Work April 4, 2025 Hi Andrea, Shab here from When I Work. Wow! Thank you so much for your amazing review! We’re doing a little happy dance over here! SO glad you’re enjoying the app! Warmly, Shab EM Ezra M. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "More accurate time management " September 24, 2024 5.0 This program is a God send for any business owner worried about employees clocking in when their not on the job. It's built in GPS tracks employees locations so you know if their at work or at home on the couch. Pros I love When I Work because it saves me time doing payroll. It adds all my employees hours up for me and even takes off breaks, lunch and has GPS built in to make sure nobody's trying to clock in at home. Cons The graphics could be a little better but the functions far out weigh the graphics by far. Review Source Response from When I Work September 25, 2024 Hi Ezra! We're delighted to see that you're enjoying When I Work. Thanks for reaching out with this feedback! NG Nesa G. Ceo Non-Profit Organization Management Used the software for: Less than 6 months ### "Journey to Dream" April 3, 2025 5.0 I am my team love it; it has made scheduling and tracking of time so much easier Pros The ease of loading employees into the system Cons Nothing it has been a simple process really no cons so far Review Source Response from When I Work April 4, 2025 Hi Nesa, Shab here from When I Work. YAY! We are so excited to hear you love the app! Your feedback truly motivates us to keep improving. Thank you so much! Warmly, Shab BR Bruno R. Owner Restaurants Used the software for: 6-12 months ### "The best scheduler app for restaurant " April 3, 2025 5.0 I was so overwhelmed before I came across when I work ..I have saved at least 3-4 hours per week which for me Pros Through my friend who was using it with his business Cons The organization and system .the fact that the employees now can send their own off requests and I don’t need to worry about manually adding them Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.